Jobs Kenya

Company Founded: Founded in 1919

  • Claims First Notice of Loss Adjuster II

    Claims First Notice of Loss Adjuster II

    Position Description: The First Notice of Loss handler will complete a thorough claims set up and gather the required information via the telephone and OneView to properly register a new loss.  Activities will include all required data recording, explaining the claims process to our customers, and provide initial claims service at the onset to enable the Claims Adjuster to focus on core functions to adjudicate the claim. In addition to claim set up and within their prescribed financial authority the First Notice of Loss Handler will review initial documents received at intake and, within defined product-based authority limits, does have the authority to make the decision to issue payment based on specifically documented conditions at the time of registration without further review or approval by their FNOL Team Leader.
    Position Requirements: QUALIFICATIONS:University Graduate
    SKILLS:Background  knowledge of property/casualty insurance and customer care

  • Finance/Admin Intern

    Finance/Admin Intern

    Job Details
    1.Introduction: general information about the context in which the position will work.
    This is an opportunity to actively participate in the work of the International Labour Organization-Somalia programme. The position is based in Nairobi for the ILO Somalia Programme and will assist the Finance and Administration unit to Support the team in Nairobi and Somalia. The position reports directly to the Finance & Administrative Officer with overall management from the acting Chief Technical advisor.
    Roles & Responsibilities
    · Support the finance and administrative unit in the operations and management of various projects.
    · Support in procurement, from planning to purchasing, in compliance with ILO’s policies and standards.
    · Complete staff attendance sheets and compute leave balances.
    · Prepare workshops and seminar budgets.
    · Prepare staff travel budget.
    · Ensure travel claims are fully supported and attached to the required documents before presentation to Finance.
    · Follow up on billing/statements from the travel agencies and suppliers.
    · Organise and maintain all case related documents, records, evidence and files including photocopying and scanning duties ensuring appropriate level access and confidentiality maintained.
    · Categorize information in their proper files.
    · Coordinate maintenance of office vehicles, and channel all request for repairs and maintenance to the finance administrative assistant.
    · Arrange for meetings, take minutes of meetings of general administrative
    · Perform other duties as assigned by the supervisor or the officer-in-charge.
    Qualification and Experience
    Education – A degree in Business Administration, Human Resources, Management or related field.
    Languages – Excellent communication skills in English (both oral and written). Knowledge and demonstrable ability to communicate in Somali is an added advantage.
    Duration -6 Months (with no possibility of extension)
    Competencies
    a) Proficiency in use of Microsoft Windows Applications & email
    b) Knowledge of creation and maintenance of filing systems
    c) Aptitude and attitude to learn and develop personally within the requirements of the Programme
    d) Ability to reply in an appropriate manner to telephone and in-person inquiries.
    e) Good interpersonal skills.
    f) Ability to work in a multicultural setting.
    g) Ability to obtain services from other work units inside or outside the office for completion of tasks.
    h) Ability to search and retrieve information from databases.

  • Senior Business Development Manager

    Senior Business Development Manager

    Position Description: Lead the Broker Management team by developing and coordinating their plans, setting and controlling their performance goals to ensure execution of Broker management strategies, manage and develop all distribution channels to achieve new business and retention targets.
    Provide input into budget (new business and renewals) in cooperation with Head of Distribution
    Responsible for the delivery of the set Broker Budget and Strategies
     
     Broker Activity Management
    New Business
    Prepare a pipeline of Key corporate accounts and have a strategy to have a hit ratio of over 40%.
    Act as the Relationship manager to coordinate Pipeline accounts with Product Towers  to ensure high success rates for acquiring new business.  Manage the Pipeline/Target accounts and Quoted accounts through salesforce.
    Manage all quotations done and implement a follow-up mechanism to achieve a hit ratio of 40%
    Provide ease of doing business tools for consumer lines and SME to empower Brokers to quote and bind business in the field with minimal reference to AIG e.g. rating templates, creation of schemes etc.
    Retention
    Work towards achieving the budgeted retention ratios by Line of Business.
    Liaise with Product Towers and CPS to ensure renewal notices go out on time( at least 60 days before renewal date)
    Adopt an account renewal follow-up approach rather that LOB renewal follow-up approach.
    Implement a follow-up and feedback mechanism to profit centre and Management team on Key renewal accounts.  Liaise with CPS and Contact Centre to follow up on renewals for Consumer Business.
    Share upcoming renewal listing with all Brokers on a Monthly basis.
     
    Submissions
    Take responsibility of the Management of quotations from Brokers and ensure prompt turn-around times
    Manage the process of declining quotes to ensure we do not damage Broker relationships.
    Liaise with product Towers on submissions requiring referral and provide information required in a timely manner.
    Manage quotations that require Product Towers  support to accommodate Low appetite business to secure an account.
    Share submissions and hit ratios to Brokers on a Quarterly Basis to make them aware of positive or negative trends.
     
    Reports
    Provide Weekly progress reports in the Departmental meetings
    Provide Monthly Brokers Production and Strategies update report to Local and Regional Management. Highlight key challenges or Roadblocks to achieving Goals in the report.
    Review reports with  direct Manager to identify action points  to ensure 100% achievement of Targets and Strategies.
     
    Broker Communication and Relationship
    Implement a Broker Visitation plan where Tier 1 & Top Tier 2 should be visited weekly and Tier 3 visited once every two weeks. Visitation reports to be uploaded on Sales Force and reviewed weekly.
    Implement a Quarterly Training Plan for  key  Broking Staff.
    Design and implement top Broker Relationship Plan to enhance relationships between AIG and those Brokers.
    Manage and attend broker functions
     
    Receivables
    Track receivables position on a Monthly basis and ensure no premiums go beyond  90 days
    Liaise with Finance Department to provide statements on a Monthly basis and discuss the receivables position with Brokers.
     
    Service Issues Management
    Review Service status report from Salesforce to monitor achievement of Service standards with Brokers.
    Liaise with Head of Operations to improve service turn around times and enhancement of Service report for Management purposes.
     
    Audit & Compliance
    Ensure adherence to audit and compliance requirements
    Ensure adherence to audit and regulatory requirements
     
    Self Development
    Keep abreast on AIG underwriting guidelines and work with Product Towers to attain and renew underwriting authority for SME, Consumer lines and some Commercial lines.
     
    Position Requirements: Professional Qualifications
    Bachelors Degree in Marketing from a recognized tertiary institution.  An MBA would be an added advantage
    ACII Preferable
    Strong sales and marketing background.  Chartered Institute of Marketing qualification desirable
    5 years relevant experience in the insurance sector
    Minimum of 3 years in related marketing management role
    Familiarity with general insurance products.
     
    Knowledge & Skills & Competencies
    Excellent knowledge of the broker distribution channels
    Confidence to prepare and present tailored presentations brokers and clients by effectively using a range of presentation skills
    Strong client management skills and ability to keep promises
    Confident negotiator and ability to “close the deal”
    Team player
    Excellent Computer skills in MS Office suite
    In depth knowledge of the current business and marketing trends
    Relevant Sales and Marketing Experience

  • Driver Programme Coordinator

    Driver Programme Coordinator

    The Driver will report to the Administrative Assistant and work under the overall supervision of the Chief Technical Officer
    Driver Job Responsibilities
    Drive authorized personnel as directed, ensuring strict adherence to traffic rules and regulations including speed limits.
    Deliver, collect mail, documents and other items as instructed.
    Ensure logistical arrangements for cargo and other items going to and from Somali offices
    Performs clerical work related to administrative services such as sorting, filing, photocopying, binding and scanning as required.
    Take responsibility for delegated management of logistical arrangements for people, goods and services to support the delivery of the office work
    Meet and escort ILO officials to and from the airport, their place of residence and facilitate immigration and customs formalities as required ensuring all officials are able to meet their respective timetables ensuring all records are kept accordingly
    Responsible for the day to day maintenance of the assigned vehicle, check oil, water, battery, brakes and tyres.
    Make sure vehicles technically ready prior to departure for field trips.
    Keep record of official trips, daily mileage in the log sheet, record fuel consumption, oil changes, greasing and other services.
    Ensure the service schedule is met and adhered to as preventive maintenance undertaken
    Perform minor repairs and arrange for major repairs and ensures vehicles are kept clean at all times.
    Ensure that the steps required by rules and regulations are taken in case of involvement in accident.
    Keep a high degree of confidentially and discreteness in discussions and travels, which involves ILO and its officials.
    Allow only authorized personnel and goods in the assigned vehicle.
    Be well presented in order to reflect a good image of the ILO at all times.
    Perform other related duties assigned by the supervisor.
    Qualifications for the Driver Job
    Successful completion of Primary Education
    Possession of a valid driving licence class B, C, E, demonstrable knowledge of driving rules and regulations.
    Advanced driving course an asset
    Training and driver support skills an asset
    Four years’ work experience as a driver with a safe driving record.
    Capability to speak the language in the assigned duty station
    Competencies
    A high level of driving and vehicle maintenance skills.
    Demonstrable capability to manage logistics and offer reliable support to the functioning of a complex office working across Kenya and Somalia
    Demonstrable ability to listen and take up communicated directions and ability to clearly articulate logistical arrangements for others to ensure completion of designated tasks
    Good knowledge of the local languages. Knowledge of the working language of the duty station.
    Proven ability to keep accurate records and take necessary actions from examining the records.
    Proven ability to drive safely and efficiently
    Capability to manage logistics taking initiative ensure effective and efficient office functioning.
    Demonstrable ability to take initiatives.
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  • Driver

    Driver

    Driver Job Responsibilities
    The driver is responsible for supporting the administrative and logistical activities for the Somalia operations. The main duties of the Driver will include the following:-
    Drive authorized personnel as directed, ensuring strict adherence to traffic rules and regulations including speed limits.
    Deliver, collect mail, documents and other items as instructed.
    Ensure logistical arrangements for cargo and other items going to and from Somali offices
    Performs clerical work related to administrative services such as sorting, filing, photocopying, binding and scanning as required.
    Take responsibility for delegated management of logistical arrangements for people, goods and services to support the delivery of the office work
    Meet and escort ILO officials to and from the airport, their place of residence and facilitate immigration and customs formalities as required ensuring all officials are able to meet their respective timetables ensuring all records are kept accordingly
    Responsible for the day to day maintenance of the assigned vehicle, check oil, water, battery, brakes and tyres.
    Make sure vehicles technically ready prior to departure for field trips.
    Keep record of official trips, daily mileage in the log sheet, record fuel consumption, oil changes, greasing and other services.
    Ensure the service schedule is met and adhered to as preventive maintenance undertaken
    Perform minor repairs and arrange for major repairs and ensures vehicles are kept clean at all times.
    Ensure that the steps required by rules and regulations are taken in case of involvement in accident.
    Keep a high degree of confidentially and discreteness in discussions and travels, which involves ILO and its officials.
    Allow only authorized personnel and goods in the assigned vehicle.
    Be well presented in order to reflect a good image of the ILO at all times.
    Perform other related duties assigned by the supervisor.
    Qualifications for the Driver Job
    Successful completion of Primary Education
    Possession of a valid driving licence class B, C, E, demonstrable knowledge of driving rules and regulations.
    Advanced driving course an asset
    Training and driver support skills an asset
    Four years’ work experience as a driver with a safe driving record.
    Languages
    Capability to speak the language in the assigned duty station
    Competencies for the Driver Job
    A high level of driving and vehicle maintenance skills.
    Demonstrable capability to manage logistics and offer reliable support to the functioning of a complex office working across Kenya and Somalia
    Demonstrable ability to listen and take up communicated directions and ability to clearly articulate logistical arrangements for others to ensure completion of designated tasks
    Good knowledge of the local languages. Knowledge of the working language of the duty station.
    Proven ability to keep accurate records and take necessary actions from examining the records.
    Proven ability to drive safely and efficiently
    Capability to manage logistics taking initiative ensure effective and efficient office functioning.
    Demonstrable ability to take initiatives.

  • Account Handler

    Account Handler

    Position RequirementsKEY ROLES
    Daily review of receipts and payments postings to debtors ledger –ensure they balance with the cash book
    Daily identification of un –allocated cash ( receipts)and payments in the debtors ledger – using daily PMU downloads
    Review of monthly ledger and statements –prepare exceptional report and identify write offs, and over due premiums
    Meet weekly collection targets and refer problems accounts to profit centers managers
    Refer defaulting accounts to lawyers to institute legal action or to debt collectors after approval by the credit committee Ensure that monthly WH/tax and annual returns are prepared make broker visits and other companies clients and re-insurers
    Convene the war room and follow up action plans, distribute and explain data to the PCM
    Recommend to the credit committee which producers should have their credit facility withdrawn
    Liaise daily with underwriters on queries raised by producers
    Monthly review of Bad debts and provisions
    Ensure that debtors ledger is is properly aged and is in agreement with G/L
    Convening and chairing reconciliation and confirmations meetings with producers based on correct statements and facilitate settlements
    Co-ordinate debtors accounts opening and carry out checklist prior to accounts opening
    Check and review agents commission monthly , ensure that the paid commission are allocated-ensure that only licensed agents are paid their commissions-
    EXPERIENCE
    Minimum 2 years credit control experience, preferably in an insurance environment.
    Experience in Financial reconciliations as well as working with Share Service Centre partner in a Multinational environment.
    The candidate must have intermediate to Advance Excel skills, be a team player, be able to work in a high pressurized environment, be able to communicate effectively with internal and external stakeholders, and needs to be able to work independently.
    AIG COMPETENCIES AND VALUES
    Customer-focused:
    Innovative:
    Decisive:
    Communicative.
    Trusted:
    Team-oriented:
    Results-oriented:
    AIG CORE VALUES.The job holder will be expected to demonstrate a high degree of the following AIG values;
    Integrity – Be part of an honorable and committed work ethic.
    Entrepreneurial – Find opportunities and put them into action.
    Disciplined Risk Taking – Move quickly and carefully.
    Innovation – Be creative and generate new ideas.
    Knowledge-Continuously educate and train.
    Responsive Leadership – Encourage accountability, teamwork, effective communication, and results.
    Service-Deliver quality and respond skillfully to our customers.
    Recognition and respect for the individual.

  • Personal Property Underwriter

    Personal Property Underwriter

    JOB PURPOSEThis role performs more complex underwriting clerical functions in support of the underwriters under direct supervision.Position RequirementsPRINCIPLE DUTIES AND RESPONSIBILITIES:
    Prepares renewal solicitation letters for producers.
    Answers routine questions from producers, insureds, and other department personnel.
    Assists in the evaluation of new and renewal policies.
    Assists in reviewing policy data.
    Processes cancellations, endorsements, policy issuance, etc.
    Provision of Customer Service to Bancassurance producers with schemes.
    Ensure timely and efficient service delivery to Bancassurance schemes
    Qualifications
    Graduate and/or Insurance Certificate of Proficiency
    Associate of the Chartered Insurance Institute or progressing with qualifications is an added advantage
    EXPERIENCE:
    At least 2 years’ experience in underwriting environment
    Skills And Competencies / Levels
    Insurance knowledge including underwriting with reference to Personal lines insurance
    Good communication, interpersonal & customer relation skills
    Self starter with the ability to thrive with limited supervision
    Good working IT skills
    Excellent negotiation skills
    Ability to identify the needs of a client.

  • Senior Manager Safety & Security

    Senior Manager Safety & Security

    What will it be like to work for Hilton Worldwide?
    With thousands of hotels in over 100 countries and territories, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Worldwide Team Member. Because it’s with Hilton Worldwide where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
    What will I be doing?
    Planning Activities 25%
    • Evaluates the effectiveness of claims management activities at the hotel level to minimize direct or indirect costs to hotels.
    • Assists Design and Construction on new build properties regarding fire safety, food safety, health and safety, disability and security requirements, as needed.
    • Plans the African & Indian Ocean Safety & Security Audit program to ensure compliance with relevant statutes
    • Establishes and revises procedures, policies and processes to include new or modified regulatory requirements.
    Organizing Activities 25%
    • Assesses and oversees investigations at corporate and owned and managed properties.
    • Assigns safety/security managers and supervises accordingly.
    • Provides technical advice and project management services (CCTV, locks, access control, fire safety, asset protection) for system improvements, upgrades and new build projects.
    • Coordinates special projects as directed by Director Safety & Security MEA.
    • Ensures communication plan from the Director Safety & Security MEA is implemented.
    • Assists hotels with counter terrorism response to increased threat levels.
    • Coordinates and assists teams as part of the crisis management plan.
    Directing Activities 35%
    • Manages the hotel audit programme at agreed frequencies with appropriate follow-up reports, benchmarking and recommendations to the Director Safety & Security MEA, hotel GMs and Operations Vice President for assigned hotels.
    • Directs the development and administration of Risk Management for Africa & IO.
    • Liaises with enforcement authorities on company issues.
    • Directs health and safety, fire risk assessments (as applicable) in studies of selected locations and HACCP reviews as required.
    • Oversees the implementation and use of the Safety & Security Profile/audit tool for hotels.
    • Manages effective partnerships with Legal, Architecture and Construction, Technical Services, Brand Management, Human Resources, Hotel Operations, Risk Management and lead authorities.
    Controlling Activities 15%
    • Implements safety and security programmes, projects, policies, procedures, and related statutory fire safety, health and safety and food safety training for assigned hotels.
    • Ensures legal compliance with safety & security related requirements including fire safety, occupational health and safety, food safety, housing and trading standards.
    • Maintains up to date knowledge of new or revised legislation as appropriate and current guidance and to ensure procedural and training documents are updated from the relevant authorities.
    • Assesses the need for investigations at corporate owned and managed properties.
    • Assesses actual performance against standards to determine whether the department is on target to reach its goals and takes corrective actions as necessary.
    • Assists in prosecution efforts resulting from investigations.
    • Establishes and enforces policies and procedures that will improve the overall operation and effectiveness of the Company.
    • Works within established departmental budget.
    • Reviews and makes appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results.
    What are we looking for?
    • Demonstrate knowledge of applicable regulatory standards including relevant safety regulations, fire codes, building and construction codes, food safety and HACCP legislation, security codes, etc.
    • Due to the complexities and unique features of the African and IO region, a high level of cultural awareness, local knowledge, practical and theoretical security management skills are required for this post.
    • Demonstrate knowledge of risk management and insurance programmes that are impacted by safety and health regulations (employer’s liability, general liability, fleet liability, property, employment practices).
    • Excellent presentation and public speaking skills, as well as excellent written communication skills.
    • Ability to analyse departmental financial data as required in order to make strategic and tactical decisions.
    • Ability to manage change, resolve conflicts and ensure collaborations within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity.
    • Absolute discretion and confidentiality regarding sensitive information.
    • Ability to take initiative to identify, prioritize and implement all elements required for team to fulfil responsibilities in keeping with core strategic goals.
    • Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems.
    • Ability to advocate and implement professional development for self, including capability to work with peers and other resources to provide development and mentoring opportunities.
    • Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize and implement plans to meet organization’s core strategic goals.
    • Ability to assimilate new concepts and practices into position and the department and provide effective training to subordinates for on-the-job training, policies and procedures, departmental training topics and professional development.
    • Knowledge of business mathematics, including ability to calculate percentage changes and averages/weighted averages; working knowledge of Microsoft Excel, including ability to understand/manipulate basic spread sheets.
    • Ability to work independently including the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration.
    • Strong supervisory skills including the ability to provide effective performance feedback to subordinates, as required, and ensure peak productivity of the department.
    • Ability to make decisions independently, complete in-depth investigations, and act as an expert in Risk Management functions.
    • Individual must take part in all necessary training offered and to be proactive in requesting training to meet personal and professional developmental needs.
    • Professional manner as expected by local governing bodies.
    • Ability to assist team members with their personal development through identification of individual needs for training.
    • Time management skills.
    Required Qualifications & Experience
    • Bachelor’s Degree or Diploma in Security Management or related technical field or experience in lieu thereof
    • Experience operating within the African market
    • Experience & responsibility of multi-sites
    • OSHA or NEBOSH General Safety Certificate
    • Advanced Food Hygiene (or equivalent food hygiene qualification)
    • OSHA or NEBOSH General Safety Certificate
    • Group Training Certificate
    • Fire Safety Management
    • Extensive experience in Safety and Security Management, with the security experience being at a senior level
    • Ability to travel as required
    Preferred Qualifications & Experience
    • Pool Plant Operators Course
    • Member of professional bodies e.g. security management, safety, and food hygiene
    • Hospitality industry experience preferred with a mix of experience from security management roles
    What benefits will I receive?
    Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
    Job: Risk Management
    Title: Senior Manager Safety & Security Africa & Indian Ocean
    Location: null
    Requisition ID: MEA01191