Company Founded: Founded in 1919

  • Business Development Officer

    Business Development Officer

    Our Subsidiary, AA Insurance Brokers, is looking to hire a Business Development Officer to grow the business and market share.
    Job Purpose
    This position will nurture and grow AA Insurance Brokers business opportunities by identifying new sales opportunities to contribute towards the revenue growth of the entity.
    Key Responsibilities

    Grow AAIB sales revenue through delivery of set targets on various products.
    Identify potential clients, negotiate and attend meetings to promote all AAIB services in the region.
    Participate in product campaigns including door to door sales to ensure product information is readily available to customers.
     Provide regular sales reports as required.
    Collect, collate and analyze market information and feedback to develop new strategies for business growth.
    Handle key account relationships and ensure exceptional customer experience.
    Recording and handling of all enquiries and complaints pertaining to clients and providing feedback within the required time.
    Carry out debt collection to realize sales revenue.
    Ensure compliance with internal business processes and procedures and guiding clients on the same.
    Cross sell the AA of Kenya entire portfolio of products.

    Minimum job requirements:

    Diploma or Degree in a Business Related Field or its equivalent.
    Certificate of Proficiency in Insurance is an added advantage
    Must have a minimum of 3 years’ experience in Sales of Insurance Products or Products in Financial Services Industry.
    Good customer service, interpersonal and communication skills.
     Business Development acumen.

    IF YOU MEET THE ABOVE QUALIFICATIONS, please forward your CV and a Cover Letter to jobs@aakenya.co.ke by the 22nd March 2021. Please indicate “Business Development Officer – AAIB” as your subject line.

    Apply via :

    jobs@aakenya.co.ke

  • Technical Training Officer

    Technical Training Officer

    We are seeking to engage a Technical Training Officer who will join our Technical Institute team to assist in promoting road safety through training.
    Key Responsibilities

    Research on training materials and update  the existing training materials
    Carry out training for internal and external customers.
    Ensure quality delivery of training programmes to clients.
    Identify clients training needs and align them with the training plan.
    Prepare and submit post training reports.
    Ensure all training activities are evaluated.
    Review training curricula to capture the market dynamics and new courses.
    Marketing Technical training products to potential clients.
    Perform any other duties as will be assigned from time to time.

    Minimum job requirements:
    For appointment to this position one must have:

    Degree or Diploma in a related Course or its equivalent.
    Minimum 2 Years’ experience in technical training.
    Conversant with PowerPoint presentations and modern ways of delivering training
    Ability to work with minimum supervision.
    Excellent presentation and communication skills.

    If you meet the above qualifications, please forward your CV to jobs@aakenya.co.ke by the 18th February 2021. Please indicate “Technical Training Officer” as your subject line.

    Apply via :

    jobs@aakenya.co.ke

  • ICT Interns

    ICT Interns

    With affiliation to Federation Internationale de l’Automobile (FIA), AA of Kenya has remained as one of the major players in the Automobile industry in Kenya.
    We are seeking to engage interns in ICT who will make substantial contribution to the Association.
    This Internship Programme is a learning opportunity aimed at attracting young and talented candidates. The programme will provide selected candidates with the opportunity to supplement their academic knowledge with a practical work assignment and opportunities for growth in the AA Kenya.
    Minimum Requirements include:

    Undergraduate course in a IT Related Field or a continuing 4th year student
    Less than a year of work experience
    Be Proactive
    Possess Interpersonal skills
    Possess Excellent Communication skills

    To apply, forward your CV to jobs@aakenya.co.ke by the 6th February 2021 indicating “ICT Intern” on the subject line.

    Apply via :

    jobs@aakenya.co.ke

  • Driving School Instructor and Valuation Officers

    Driving School Instructor and Valuation Officers

    Driving School Instructors
    Reporting to the Branch Manager, This position is responsible for imparting learners with driving skills to be competent and safe drivers.
    Minimum job requirements:
    For appointment to this position one must have:

    Instructors License
    NTSA Accredited Instructor Training Certificate
    Diploma in Technical Training, Business, Automotive Engineering or a related course
    KCSE Certificate
    Minimum 2 Years’ experience in instructing
    Ability to work with minimum supervision.
    Good customer service, interpersonal, presentation and communication skills.
    Business Development acumen.

    Motor Inspection and Valuation Officer
    Reporting to the Branch Manager, This position is responsible for undertaking motor vehicle assessment, inspection and valuation activities as per the laid out standards for efficiency in service delivery.
    Minimum job requirements:
    For appointment to this position one must have:

    Diploma in Automotive Engineering or a related course
    KCSE Certificate
    Computer Certification.
    Driving License
    Minimum 1 Year experience in an automotive field
    Experience in Valuation is an added advantage
    Ability to work with minimum supervision.
    Good customer service, interpersonal, presentation and communication skills.
    Business Development acumen.

    Interested and qualified candidates should forward their CV to: jobs@aakenya.co.ke using the position as subject of email.

    Apply via :

    jobs@aakenya.co.ke

  • Head of Reinsurance Distribution

    Head of Reinsurance Distribution

    About the role
    What you need to know:
    Develops, retains and expands business relationship with all distribution channels in selected East Africa Countries. Build relationships with cedants and RI brokers that will lead to sufficient pipeline in our chosen products. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for targeted distribution channels and recommend & promote company products and services, based on distribution channel needs
    Responsibilities
    New and Existing Business and Distribution Development

    Keep abreast of local market changes and trends. Manage the business development process though lead generation and developing & managing existing and new distribution channel relationships.
    Keep abreast of new products / product developments from competitors in the local markets and provide feedback to RI Business Development and Profit Centers
    Regularly engage with current and potential distribution channels to explore needs, requirements and actively pursue any kind of business opportunity
    Promote AIG products and services on Financial Lines, Liability and Marine product lines
    Maximize distribution channel relationships with cedants and RI brokers through strong, solution driven partnership strategies and action plans (cross-sell, up-sell)

    Production Management

    Manage designated, assigned distribution channels and ensure monthly production targets are met
    Achieve new business and renewal/retention targets per LOB
    Adhere to calling pattern in line with distribution channel management policy
    Prepare & present proposals to distribution channels.
    Manage the pipeline process for designated distribution channels
    Adhere to internal process for follow up, policy issuance, renewals, endorsements, etc.
    Prepare and disseminate new business and distribution reports as required
    Support / execute the internal credit & premium flow requirements

    Customer Service

    Manage internal and external SLA’s to meet distribution channel & client expectations of performance and efficiency.
    Provide reports to assigned distribution channels with respect to monthly production, loss ratios, etc
    Serve as a trusted advisor on all pertinent issues
    Resolve distribution channel issues and concerns and regularly review expectations to ensure relationship is mutually acceptable and beneficial

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements

    What we’re looking for:
    Qualifications

    Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
    Insurance Technical qualifications ACII/AIIK Diploma is a must.  Marketing qualifications will be an advantage
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    More than 5 years relevant experience in General Insurance and at least 3 years in related marketing management role
    More than 5 years’ experience in a re-insurance environment/organization
    Experience dealing with Sub Sahara Africa territories
    Familiarity with Financial Lines, Liability and Marine products
    Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
    Experience in building relationships and influence with diverse cultures
    Strategic Business Planning

    Skills & Competencies

    Excellent knowledge of the reinsurance distribution channels
    In depth knowledge of the current business and marketing trends
    Confidence to prepare and present tailored presentations to a varied set of audience
    Strong client management skills and ability to keep promises
    Confident negotiator and ability to “close the deal”
    Team player
    Ability to Interpret legal agreements
    Excellent knowledge of Policies and Regulations
    Portfolio Management

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Drivers and Riders

    Drivers and Riders

    AA Driver Recruitment Bureau is looking for drivers and riders for different categories to be maintained in our data base for future placement.
    Requirements

    A valid Driving License
    Minimum 2 years’ experience in driving or riding.
    KCSE certificate.
    Automotive engineering qualification is an added advantage.
    Defensive Driving is an added advantage.
    Certificate of good conduct

    If you meet the above requirements kindly send your application to driverrecruitment@aakenya.co.ke by C.O.B 30th January 2021.

    Apply via :

    driverrecruitment@aakenya.co.ke

  • Head of Reinsurance Distribution

    Head of Reinsurance Distribution

    About the role

    What you need to know:

    Develops, retains and expands business relationship with all distribution channels in selected East Africa Countries. Build relationships with cedants and RI brokers that will lead to sufficient pipeline in our chosen products. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for targeted distribution channels and recommend & promote company products and services, based on distribution channel needs

    Responsibilities

    New and Existing Business and Distribution Development

    Keep abreast of local market changes and trends. Manage the business development process though lead generation and developing & managing existing and new distribution channel relationships.
    Keep abreast of new products / product developments from competitors in the local markets and provide feedback to RI Business Development and Profit Centers
    Regularly engage with current and potential distribution channels to explore needs, requirements and actively pursue any kind of business opportunity
    Promote AIG products and services on Financial Lines, Liability and Marine product lines
    Maximize distribution channel relationships with cedants and RI brokers through strong, solution driven partnership strategies and action plans (cross-sell, up-sell)

    Production Management

    Manage designated, assigned distribution channels and ensure monthly production targets are met
    Achieve new business and renewal/retention targets per LOB
    Adhere to calling pattern in line with distribution channel management policy
    Prepare & present proposals to distribution channels.
    Manage the pipeline process for designated distribution channels
    Adhere to internal process for follow up, policy issuance, renewals, endorsements, etc.
    Prepare and disseminate new business and distribution reports as required
    Support / execute the internal credit & premium flow requirements

    Customer Service

    Manage internal and external SLA’s to meet distribution channel & client expectations of performance and efficiency.
    Provide reports to assigned distribution channels with respect to monthly production, loss ratios, etc
    Serve as a trusted advisor on all pertinent issues
    Resolve distribution channel issues and concerns and regularly review expectations to ensure relationship is mutually acceptable and beneficial

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements

    What we’re looking for:

    Qualifications

    Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
    Insurance Technical qualifications ACII/AIIK Diploma is a must.  Marketing qualifications will be an advantage
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    More than 5 years relevant experience in General Insurance and at least 3 years in related marketing management role
    More than 5 years’ experience in a re-insurance environment/organization
    Experience dealing with Sub Sahara Africa territories
    Familiarity with Financial Lines, Liability and Marine products
    Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
    Experience in building relationships and influence with diverse cultures
    Strategic Business Planning

    Skills & Competencies

    Excellent knowledge of the reinsurance distribution channels
    In depth knowledge of the current business and marketing trends
    Confidence to prepare and present tailored presentations to a varied set of audience
    Strong client management skills and ability to keep promises
    Confident negotiator and ability to “close the deal”
    Team player
    Ability to Interpret legal agreements
    Excellent knowledge of Policies and Regulations
    Portfolio Management

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Drivers and Riders

    Drivers and Riders

    AA Driver Recruitment Bureau is looking for drivers and riders for different categories to be maintained in our data base for future placement.

    Requirements

    A valid Driving License
    Minimum 2 years’ experience in driving or riding.
    KCSE certificate.
    Automotive engineering qualification is an added advantage.
    Defensive Driving is an added advantage.
    Certificate of good conduct

    If you meet the above requirements kindly send your application to driverrecruitment@aakenya.co.ke by C.O.B 30th January 2021.

    Apply via :

    driverrecruitment@aakenya.co.ke

  • Consultancy to Conduct a Feasibility Study on the Introduction of a Maternity Cash Benefit into the National Hospital Insurance Fund in Kenya

    Consultancy to Conduct a Feasibility Study on the Introduction of a Maternity Cash Benefit into the National Hospital Insurance Fund in Kenya

    Background and Introduction

    Maternity protection for women workers falls directly under the social protection mandate of the ILO and has been a core issue since its foundation in 1919. It was during the first International Labour Conference in 1919 that Maternity Protection Convention, 1919, (No.3) the first convention on this issue was adopted. This Convention was followed by two others: Convention No. 103 in 1952 and Convention No.183 in 2000 as well as Recommendation No. 191, which progressively expanded the scope and entitlements of maternity protection at work. The main concern on the protection of women workers has been, on one hand, to ensure that women’s work does not pose risks to the health of the woman and her child. On another hand, to ensure that women’s reproductive roles do not compromise their economic and employment security. While maternity protection contributes to the advancement of gender equality in the world of work, it also contributes to the empowerment of women, reduces child mortality and improves maternal health which is well aligned to Sustainable Development Goals 1, 3, 5 and 8.

    Social protection floors are nationally defined sets of basic social security guarantees that secure protection aimed at preventing or alleviating poverty, vulnerability and social exclusion. They are enshrined in international social security standards. The ILO Social Protection Floors Recommendation, 2012, No. 202 assists member States in covering the unprotected, the poor and the most vulnerable, including workers in the informal economy and their families. Social protection floor guarantees should ensure at a minimum that all citizens in need must have access to essential protections necessary to survive in society during their lifetime.

    The National Hospital Insurance Fund (NHIF) is commissioning a feasibility study to set up a maternity income protection benefit for all its female members. The feasibility study will have to consider a mix of financing through which NHIF members are currently enrolled and other potential options.

    Consultations with stakeholders will be held to discuss the introduction of the new maternity income protection benefit to create buy-in and political endorsement from an early stage.

    NHIF background

    The National Hospital Insurance Fund (NHIF) was established as a State Corporation regulated by the NHIF Act of 1998. NHIF extends coverage to both ‘formal sector’ (contractually-employed) individuals and informal sector workers (voluntary members) to participate in a risk-pooling (social) insurance system, to meet the cost of treatment for its contributing members – and their immediate family members. In 2018, according to NHIF, the fund had 7 million principal members and thus covers a total of around 21 million people, roughly half of Kenya’s population (NHIF, 2019). In recent years, the NHIF has reviewed its portfolio of activities in the light of expanding its services and coverage to all workers especially those in the informal economy (with their families) and vulnerable groups. Voluntary members are required to make a contribution at a monthly rate of KES 500 while those in formal employment contribute based on a graduated scale as per their income with the least being KES150 and a maximum of KES1700. Currently, 3.6 million members from the informal sector are voluntarily insured. However, out of the 3.6 million, only 1.5 are active members, meaning that they have paid their contributions in the last 12 months.

    NHIF is facing the challenges of adverse selection and low retention rates within the voluntary contributors coupled with high utilization of services. To address this, NHIF has deployed strategies such as encouraging contributors to make upfront one-year payments, effecting a waiting period of 60 days post-payment or penalty for the late contributions before voluntary members can access services. This has however exacerbated the inadequate coverage of the informal and rural economy workers.

    Further, NHIF has extended coverage to poor and vulnerable households through health insurance subsidies including (a) elderly individuals over 65 years who receive benefits from the OPCT scheme; (b) the Health Insurance Subsidy Programme (HISP), which targets children classified as Orphans and Vulnerable Children (OVCs) linked with care-givers and listed as beneficiaries of the OVC-CT programme and the Linda Mama Program providing access to free maternity services to all pregnant women who are Kenyan citizens. Data on the vulnerable populations is provided by the Ministry of Labour and Social Protection (MLSP). The automatic enrolment of all recipients of the Inua Jamii Senior Citizens’ Programme and persons with disabilities in the NHIF is envisaged by the government. In some cases, counties or third parties such as UNHCR pay the contributions for specific groups, such as vulnerable refugees. Additional categories of members include Secondary students in public schools and Civil Servants and Disciplined Services.

    Objectives of the study

    The objective of this consultancy is to conduct a feasibility study on the introduction of a maternity cash benefit into the National Hospital Insurance Fund in Kenya.

    1. Conduct a feasibility study:

    a. Design of the new maternity benefit;

    Support NHIF regarding the design of the maternity cash benefit for all NHIF beneficiaries and different design options and criteria that need to be considered. This includes the waiting duration for new / inactive members, the level of maternity income benefits, leave period, frequency of payment and the different options on how NHIF recovers the costs (contribution rates and other policy options). Potential impacts on the legal framework will be identified.

    b. Assess the institutional capacity to deliver the new benefit;

    Institutional arrangements and operational processes that might need to be adapted should also be covered in the study.**

    c. Assessment of the financial impact of the introduction of the new benefit

    The ILO actuarial platform ILO-HEALTH will be used to assess the financial impact of the different design options for the new benefit, with a view to inform the policy dialogue and decision on the final design and related contribution level for the new benefit. This includes a demographic and employment analysis of the population as well as specifically of the membership of NHIF. The consultant will be expected to gather relevant data to support the ILO HQ team to perform the financial impact assessment and include the results in the report. **

    2. Organise a learning and dialogue forum on maternity protection:

    The consultants are expected to support the organization of a two day dialogue with government representatives, workers and employers’ representatives, including those in the informal and rural economy, civil society, Council of Governors and other key stakeholders. The forum should cover relevant ILO standards on social security with an emphasis on maternity protection, the type of benefits for maternity protection, the financing of the maternity benefit, institutional and legal arrangements and international good practices of maternity protection.

    Project Management

    The consultant/consultancy firm will work under the supervision of the ILO. Oversight and guidance will be provided by the Technical Committee comprising project staff of ILO and NHIF which will endorse outputs and deliverables.

    Expected Products / Outputs

    The consultancy will be expected to deliver the following:

    Inception report with work plan
    Consultative stakeholder dialogue forum and Key Informant Interviews
    Preliminary feasibility study report presenting design options for the new maternity income benefit (based on stakeholder engagement and desk review).
    Stakeholder dialogue to validate the options of the preliminary feasibility study and design options.
    Final consolidated and validated report (after review of NHIF and ILO).

    Reports

    The consultancy will prepare an Inception Report with a detailed work plan plus the proposed timeline, which shall be presented to ILO and NHIF to be cleared. Moreover, the consultancy will prepare a preliminary report and presentation of design options. This will be presented and used for the stakeholder dialogue, through which the options will be validated. The preliminary feasibility study including the costing, will be presented to ILO and NHIF. A final report will be prepared thereafter and submitted to ILO and NHIF.

    Timeline

    This study is planned to be carried in Q1/Q2 of 2021.

    Risks and Assumptions

    COVID-19 will hinder the ability of consultants to interact with both key stakeholders and the population as well as travel.

    Logistics

    The consultant/consulting firm will plan and organize its own logistics including travel, accommodation and meetings. However, NHIF will provide key contacts during field work. Overall the consultancy will entail design and development of methodology and tools, conducting field survey, analysis and reporting.

    Required qualifications, desired competencies, technical background and experience

    The consultant(s) and/or consultancy team will require the following experience and skills:

    Technical expertise

    Relevant advanced academic degree (Social sciences, development studies, economics or related fields); previous experience leading teams; knowledge of social protection programs; health policies; labour markets; social security benefits and, maternity benefits.
    Demonstrated international/local experience in undertaking complex social and public policy analysis;
    Demonstrated ability for managing stakeholders and high level government representatives.
    Specific experience in undertaking complex social and economic research and providing authoritative analysis and guidance for policy makers.
    Demonstrated ability for managing stakeholders and high level government representatives.
    Ability to facilitate consultative/validation workshop towards consensus building.
    Excellent writing and communication skills in English.
    Proven ability to:

    handle multiple tasks under pressure with short deadlines;
    ability to work independently, seeking guidance on complex issues; and
    excellent interpersonal skills, proven team orientation and the ability to work across unit boundaries

    Applicants are instructed to submit a technical and financial proposalThe financial proposal should be all-inclusive and include a breakdown (professional fees, travel related expenses, communications, utilities, consumables, insurance, dialogue forums etc.)Application process.Interested and qualified candidates should submit their applications including the following:Applications should be sent to darprocurement@ilo.org by 30th November 2020.Kindly indicate “Maternity Benefit Feasibility Study Kenya” as the email subject

    Apply via :

    darprocurement@ilo.org

  • Business Development Manager – Broker Channel (Nairobi)

    Business Development Manager – Broker Channel (Nairobi)

    The Business Development Manager will develop, retain and expand business relationships with identified Broker Channels. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for identified brokers, recommend and promote company products and services, based on the channel needs

    Duties and Responsibilities

    Broker Activity Management

    New Business

    Prepare a pipeline of Key corporate accounts and have a strategy to have a hit ratio of over 40%
    Act as the Relationship manager to coordinate pipeline accounts with product towers to ensure high success rates for acquiring new business.
    Manage the pipeline/target accounts and quoted accounts through salesforce and eSTART.
    Manage all quotations done and implement a follow up mechanism to achieve a hit ration of 40% .
    Provide ease of doing business tools for consumer lines and SME to empower brokers to quote and bind business in the field with minimal reference to AIG (e.g. Rating templates, creation of schemes, etc.)

    Retention

    Liaise with product towers and CPS to ensure renewal notices go out on time (at least 60 days before renewal date)
    Adopt a portfolio renewal follow-up approach rather that LOB renewal follow-up approach.
    Implement a follow-up and feedback mechanism to Product Towers and liaise with CPS and Contact Centre to follow up on renewals for Consumer Business.
    Share upcoming renewal listing with all the selected channels on a Monthly basis.

    Submissions

    Take responsibility of the management of  Tenders and quotations from brokers and ensure prompt turn-around times
    Manage the process of declining quotes to ensure we do not damage broker relationships.
    Liaise with product Towers on submissions requiring referral and provide information required in a timely manner.
    Manage quotations that require Product Towers support to accommodate Low appetite business to secure an account.
    Share submissions and hit ratios to brokers on a quarterly basis to make them aware of positive or negative trends.

    Reports

    Provide weekly progress reports in the departmental meetings
    Provide weekly progress reports in Pipeline meetings
    Update all visits or contact activities on Salesforce to provide a record for performance tracking and assist in targeting  future  sales effort
    Provide report to Local and Zonal/Regional Management as appropriate.

    Broker Communication and Relationship

    Implement a broker visits plan where Tier 1 and top Tier 2-4 brokers are visited on a weekly basis.  This report should be uploaded on to salesforce and reviewed on a weekly basis.
    Implement a quarterly training plan for key broking staff.
    Design and implement top broker relationship plan to enhance relationships between AIG and the brokers.
    Manage and attend broker functions

    Receivables

    Liaise with Collections team to provide statements on a monthly basis and discuss the receivables position with the brokers.
    Ensure cash and carry rule is observed

    Service Issues Management

    Review Service status report from Salesforce to monitor achievement of Service standards with brokers.
    Liaise with Head of Operations to improve service turnaround times and enhancement of Service report for Management purposes.
     Liaise with Product Towers to improve product requests and quotation turnaround times to enhance producer relationship and increase chances of hit ratio success

    Audit & Compliance

    Ensure adherence to audit/compliance and regulatory requirements in areas of responsibility.

    What we’re looking for:

    Qualifications & Knowledge

    Tertiary qualification/degree in Marketing or Insurance from a recognized tertiary institution
    Technical qualification in Insurance (ACII/CII) is a requirement.  Marketing (CIM) an advantage
    Insurance industry knowledge including underwriting concepts, local practices, and processing is essential

    Skills & Competencies

    Leadership skills to manage a channel and deliver results
    Service mindset & Attitude
    Problem solving aptitude
    Ability to self-start, work independently
    Time Management – Ability to prioritize & manage workload.
    Project Management
    Change Leader – operational and personal change
    High level of interpersonal skills
    Very good oral & written communication skills
    Proven ability to drive results though accountability

    Technical skills

    Excellent knowledge of insurance distribution channels
    Ability to prepare and present tailored presentations.
    Client management skills
    Data Analytics

    Experience

    Strong sales and marketing background
    Over 5 years relevant experience in the insurance sector with a minimum of 3 years in related marketing role

    Apply via :

    aig.wd1.myworkdayjobs.com