Company Founded: Founded in 1904

  • Assistant Chief Engineer 

Executive Housekeeper 

EN – Demi Chef 

Assistant Talent and Culture Manager 

Pastry Chef 

Junior Sous Chef 

Office and Administration Manager 

Incentives, Meetings & Events Coordinator

    Assistant Chief Engineer Executive Housekeeper EN – Demi Chef Assistant Talent and Culture Manager Pastry Chef Junior Sous Chef Office and Administration Manager Incentives, Meetings & Events Coordinator

    Job Description
    Cluster Chief Engineer

    Your leadership as Assistant Chief Engineer will inspire your team at Fairmont The Norfolk  to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offers professional, engaging and friendly service
    Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
    Monitors the personnel  to ensure guests receive prompt, cordial attention and personal recognition.
    Ensures colleagues, particularly guest contact personnel, are familiar with Fairmont President Club members, known repeat guests, VIPs and provide special attention and recognition.
    Assumes overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
    Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
    Maintains a high standard of personal hygiene, dress, uniform and body language.
    Attends meetings as required by the Cluster Chief Engineer.
    Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
    Ensures quality management and continuous improvement of internal systems and procedures.
    Maintains complete knowledge of all hotel services, features and hours of operations.
    Study, evaluate and review the operation constantly in order to ensure the highest standards are met at all times; proposing new trends /services to constantly improve product of guests services
    Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
    Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed on time.
    Plays an active part in ensuring statutory testing of safety systems is carried out and properly recorded.
    Produces a risk assessments including COSHH, PPE & Work Equipment.
    Assesses the long-term requirements of the hotel, including overhaul/ rehabilitation programs or renewal/ replacement works etc.…
    Maintains a fire Log book including all statutory checks and inspections.
    Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool, etc., as well as major plant such as Chillers, Boilers, Cooling Towers, Air handling units and Fans, Pumps, Automatic Control Systems, etc..
    Incorporates these schedules into the development of a comprehensive preventive maintenance scheme; directs and supervises the work of his Assistant and  team of skilled and semi-skilled tradesmen in its continuous implementation.
    Provides competent hands-on skills to ensure all hotel systems including (but not limited to), electrical, sewage, plumbing, heating and lighting are maintained in good working order and to ensure any defects are corrected promptly and properly
    Ensures all hotel fixtures, fittings and equipment are maintained in good working order and that defects are corrected promptly.
    Conversant with the Nairobi City Council By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate suggestions to the Cluster Chief Engineer.
    Maximizes results coming from Fairmont The Norfolk relationships and partnerships.

    Qualifications
    Your experience and skills include:

    Previous experience is an asset
    Bachelor of Science in Electrical & Mechanical Engineering
    HND in Mechanical and Electrical Engineering
    Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
    Demonstrate ability to direct and manage both technical and administrative staff.
    Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
    Advanced skills in project planning and project management.
    Knowledge of engineering and construction records management principles and procedures.
    Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
    Ability to adapt to change quickly and strong multi-tasking.
    Excellent leadership skills.
    Proven team leader with outstanding motivational skills and coaching ability.
    Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
    Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Outlet Manager

    Outlet Manager

    Job Description

    Manage day-to-day operations of the restaurant
    Handle complaints and make effective service recovery
    Ensure standards are being followed in accordance with F&B policies and procedures
    Ensure all employees have full product knowledge
    Regularly inspect food & beverage quality
    Follow established and proper Accounting procedures
    Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
    Conduct roll plays and ensure employees adhere to grooming standard
    Liaise with stewarding on inventory and breakage control
    Maintain daily log book maintaining clear and concise information on the operations.
    Establish guest database with preference records of regular guests
    Schedule employees to maintain Hotel’s service standards within budgeted labour costs
    Assign responsibilities to subordinates and conduct regular performance checks
    Implement weekly cleaning schedules for operating equipment
    Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs

    Qualifications

    Minimum 2 years of experience in a busy Outlet in a 5* Hotel
    Diploma in Food & Beverage or related field
    Service focused personality is essential, with an eye for detail
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    A motivator & self-starter
    Well-presented and professionally groomed at all times

    Apply via :

    jobs.smartrecruiters.com

  • Internal Sales Representative 

Warehouse Assistant 

Workshop Supervisor

    Internal Sales Representative Warehouse Assistant Workshop Supervisor

    JOB OUTLINE:
    The purpose of the Internal Sales Representative – Product Support is to effectively execute their territory sales plan, championing customer success and meeting the sales target through the sales of Mantrac products and services within their assigned product portfolio and customer territory. The Internal Sales Representative will liaise with small sized prospects and customers, building and maintaining relationships via the telephone.
    MAIN DUTIES AND RESPONSIBILITIES:

     Lead management. To process all leads that are assigned within 24 hours of receipt using correct outcome codes that accounts are created and all opportunities logged on Sales Force when appropriate.
     Ensures that customer data is correctly recorded and timely updated in Salesforce.com
     Ensures that minimum PAR (planned annual rate) standards for calls per customer and average live customer calls per day are completed; Customer calls are planned daily in batches to ensure full engagement with key decision makers.
     Commits on future sales figures based upon sales pipeline data and adequate utilisation of Mantrac’s sales methodology.

    PERSON SPECIFICATION:

     BSc Mechanical/Electrical engineering or in an Engineering related discipline
     2-3 years sales experience including proactive telephone selling
     Strong communication skills and good understanding of sales and marketing principles
     Microsoft office proficient in Excel, Word and Power Point including use of Sales Force CRM

    go to method of application »

    SEND YOUR RESUME TO careers@mantrackenya.com
    DEADLINE 11th April 2024

    Apply via :

    careers@mantrackenya.com

  • Front Office Manager

    Front Office Manager

    Job Description

    At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.

    Responsibilities
    Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following:

    Ensures guests receive a warm and personalized arrival and departure experiences based on a seamless flow of processes.
    Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Fairmont The Norfolk, A Fairmont Hotel Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
    Ensures service standards and individual performance are aligned with Accor Values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
    Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Fairmont The Norfolk, A Fairmont Hotel.
    Upholds a flawless impression and perception of Fairmont The Norfolk, Fairmont Hotel services, products and colleagues.
    Takes responsibility to ensure 24-hours shift coverage in the Front Office Operation, Royal Service, Guest Service, Concierge and Health Club.
    Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
    Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
    Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
    Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
    Executes the annual upsell strategy and achieves all goals as set by management.
    Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
    Handle guest concerns and react quickly, logging and notifying proper areas.
    Conduct regularly scheduled departmental meeting.
    Manage the departmental budget.
    Balance operational, administrative and Colleague needs
    Assist guests regarding hotel facilities in an informative and helpful way. 
    Follow department policies, procedures and service standards.
    Other duties as assigned.
    Physical Aspects of Position (include but are not limited to):
    Constant standing and walking throughout shift.

    Qualifications

    Excellent written and verbal communication, interpersonal and leadership skills.
    Highly organized, results-oriented with the ability to be flexible and work well under pressure.
    Degree in Hospitality Management.
    Fluency in English.
    Minimum of 3 years previous proven Managerial experience in similar position.
    Must possess a professional presentation.
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively as part of a team.
    Ability to focus attention on guest needs, remaining calm and courteous at all times.
    Must have the ability to handle a multitude of tasks and guest requests.
    Knowledge of Micros-Opera Property Management System is an asset.
    Should possess or seek certification in basic first aid.
    Strong guest service orientation and training skills background required.
    Ability to work independently and prioritize responsibilities.
    Experience with a hotel loyalty program an asset.
    Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

    Apply via :

    jobs.smartrecruiters.com

  • Intern

    Intern

    Job Description

    Internship
    Looking to unlock your future in hospitality? Join our hotel internship program and elevate your career!
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    We are looking for final-year and graduate students to join us in the following departments:

    Sales
    Marketing​
    Engineering​
    Procurement
    IT

    Qualifications

    Your experience and skills include:

    Students taking a diploma or degree in a related course
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment
    Ability to work cohesively as part of a team

    Apply via :

    jobs.smartrecruiters.com

  • Executive Chef 


            

            
            Assistant Maintenance Manager

    Executive Chef Assistant Maintenance Manager

    As Executive Chef, you will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club in Kenya, enhancing the local authenticity and locally sourced products to deliver a unique guests experience through a culinary journey.
    In this role you will work closely with the Director of Operations to ensure that the each of the culinary vision for the property is achieved. You will provide sound leadership and training that will enable the culinary team of professionals to produce quality products and memorable experiences while ensuring sustainability is achieved.
    As hands on Executive Chef, you will be working alongside and with your team to empower and transmit your “know-how” through up to trends and classical cuisine.

    Culinary Daily Operations

    Oversee culinary operations in all restaurant’s Kitchens, including Pastry, Main Kitchen, and Banquets, outside catering as well as Stewarding operations.
    Focus on constantly improving the training manuals and SOPs. enforce operational standards that are reviewed periodically for improvement.
    Buffet & A La Carte expert due to various theme outlets and operation’s requirements
    Modern approach, enhancing product’s benefits and transformation accorodng to the nature of the property
    Familiar with “Farm to Table” concepts
    Participate actively in quality initiatives such as the daily Chef Briefings and monthly team meetings in order to improve culinary operations, meet targets and keep communication flowing.
    Assist in inventory taking and ensure sections have all they need for sound operations.
    Ensure to keep updated of hotel’s occupancy, events, forecasts and achievements and communicate the same to the teams.
    Prepare menus in accordance to the various seasons and events, closely liaise with the Food and Beverage Manager for seamless executions.
    Work on new concepts to expand the offer and the quality of the guest food experience
    Work together with Pastry Chef on modernization of the pastry offerings – latest trends

    Financials, Budget and Costing

    Ensure that recipes and costings are established and updated Work on the budget together with FB manager when requested
    Control and monitor optimum food costs to yield maximum amount of outlet profit and maximum guest satisfaction.
    Maintain food cost by ensuring that proper preparation, inventory, requisition, food pars and control systems are in place in all food operations areas.
    Achieve departmental budget goals by maintaining efficient cost expenditure.
    Accurately forecast business demands on a weekly basis to ensure efficient staffing & food production.
    Responsible for the sections CAPEX and OPEX

    Hygiene and Safety

    Maintain all HACCP aspects within the hotel operation, work closely with the hygiene manager to ensure all areas are as per standard
    Ensure all tools and equipment’s are up to working standards for the hotel
    Enforce sanitation by checking to pass audit score target
    Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately.

    Leading Others

    Responsible to maintain the overall welfare and engagement of the culinary team by providing them with the training and resources to take care of our guests
    Lead the Culinary Performance Reviews, ensuring appraisals and feedback sessions are held in a professional and timely manner.
    Establish training schedules, provide teaching moments for the team
    Work closely with culinary leaders and supervisors to coach and counsel the team so as to ensure performance and discipline management remains objective, consistent, fair and progressive.

    Qualifications

    Minimum 5 years’ experience as an Executive Chef in a 5 star luxury/premium property.
    African property experience.
    Excellent planning and organizational skills.
    A creative approach to the production of high quality food.
    Excellent leadership & training skills.
    A business focused approach to managing a hotel kitchen.
    Ability to build relationships, internal and external, to the hotel and the Company.
    Builds guest loyalty and to develop to a professional relationship with regular guests and patrons.
    Continually improves product and obtain feedback from guest and patrons.
    Handles customer comments and complaints and take swift corrective action after consultation with the department head concerned.
    Performs any other reasonable duties as required by the DOO from time to time.
    Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Chief Engineer 


            

            
            Executive Housekeeper 


            

            
            EN – Demi Chef 


            

            
            Assistant Talent and Culture Manager 


            

            
            Pastry Chef 


            

            
            Junior Sous Chef 


            

            
            Office and Administration Manager 


            

            
            Incentives, Meetings & Events Coordinator

    Assistant Chief Engineer Executive Housekeeper EN – Demi Chef Assistant Talent and Culture Manager Pastry Chef Junior Sous Chef Office and Administration Manager Incentives, Meetings & Events Coordinator

    Job Description

    Cluster Chief Engineer

    Your leadership as Assistant Chief Engineer will inspire your team at Fairmont The Norfolk  to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offers professional, engaging and friendly service
    Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
    Monitors the personnel  to ensure guests receive prompt, cordial attention and personal recognition.
    Ensures colleagues, particularly guest contact personnel, are familiar with Fairmont President Club members, known repeat guests, VIPs and provide special attention and recognition.
    Assumes overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
    Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
    Maintains a high standard of personal hygiene, dress, uniform and body language.
    Attends meetings as required by the Cluster Chief Engineer.
    Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
    Ensures quality management and continuous improvement of internal systems and procedures.
    Maintains complete knowledge of all hotel services, features and hours of operations.
    Study, evaluate and review the operation constantly in order to ensure the highest standards are met at all times; proposing new trends /services to constantly improve product of guests services
    Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
    Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed on time.
    Plays an active part in ensuring statutory testing of safety systems is carried out and properly recorded.
    Produces a risk assessments including COSHH, PPE & Work Equipment.
    Assesses the long-term requirements of the hotel, including overhaul/ rehabilitation programs or renewal/ replacement works etc.…
    Maintains a fire Log book including all statutory checks and inspections.
    Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool, etc., as well as major plant such as Chillers, Boilers, Cooling Towers, Air handling units and Fans, Pumps, Automatic Control Systems, etc..
    Incorporates these schedules into the development of a comprehensive preventive maintenance scheme; directs and supervises the work of his Assistant and  team of skilled and semi-skilled tradesmen in its continuous implementation.
    Provides competent hands-on skills to ensure all hotel systems including (but not limited to), electrical, sewage, plumbing, heating and lighting are maintained in good working order and to ensure any defects are corrected promptly and properly
    Ensures all hotel fixtures, fittings and equipment are maintained in good working order and that defects are corrected promptly.
    Conversant with the Nairobi City Council By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate suggestions to the Cluster Chief Engineer.
    Maximizes results coming from Fairmont The Norfolk relationships and partnerships.

    Qualifications

    Your experience and skills include:

    Previous experience is an asset
    Bachelor of Science in Electrical & Mechanical Engineering
    HND in Mechanical and Electrical Engineering
    Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
    Demonstrate ability to direct and manage both technical and administrative staff.
    Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
    Advanced skills in project planning and project management.
    Knowledge of engineering and construction records management principles and procedures.
    Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
    Ability to adapt to change quickly and strong multi-tasking.
    Excellent leadership skills.
    Proven team leader with outstanding motivational skills and coaching ability.
    Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
    Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Outlet Manager

    Outlet Manager

    Job Description

    Manage day-to-day operations of the restaurant
    Handle complaints and make effective service recovery
    Ensure standards are being followed in accordance with F&B policies and procedures
    Ensure all employees have full product knowledge
    Regularly inspect food & beverage quality
    Follow established and proper Accounting procedures
    Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
    Conduct roll plays and ensure employees adhere to grooming standard
    Liaise with stewarding on inventory and breakage control
    Maintain daily log book maintaining clear and concise information on the operations.
    Establish guest database with preference records of regular guests
    Schedule employees to maintain Hotel’s service standards within budgeted labour costs
    Assign responsibilities to subordinates and conduct regular performance checks
    Implement weekly cleaning schedules for operating equipment
    Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs

    Qualifications

    Minimum 2 years of experience in a busy Outlet in a 5* Hotel
    Diploma in Food & Beverage or related field
    Service focused personality is essential, with an eye for detail
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    A motivator & self-starter
    Well-presented and professionally groomed at all times

    Apply via :

    jobs.smartrecruiters.com

  • Internal Sales Representative 


            

            
            Warehouse Assistant 


            

            
            Workshop Supervisor

    Internal Sales Representative Warehouse Assistant Workshop Supervisor

    JOB OUTLINE:

    The purpose of the Internal Sales Representative – Product Support is to effectively execute their territory sales plan, championing customer success and meeting the sales target through the sales of Mantrac products and services within their assigned product portfolio and customer territory. The Internal Sales Representative will liaise with small sized prospects and customers, building and maintaining relationships via the telephone.

    MAIN DUTIES AND RESPONSIBILITIES:

     Lead management. To process all leads that are assigned within 24 hours of receipt using correct outcome codes that accounts are created and all opportunities logged on Sales Force when appropriate.
     Ensures that customer data is correctly recorded and timely updated in Salesforce.com
     Ensures that minimum PAR (planned annual rate) standards for calls per customer and average live customer calls per day are completed; Customer calls are planned daily in batches to ensure full engagement with key decision makers.
     Commits on future sales figures based upon sales pipeline data and adequate utilisation of Mantrac’s sales methodology.

    PERSON SPECIFICATION:

     BSc Mechanical/Electrical engineering or in an Engineering related discipline
     2-3 years sales experience including proactive telephone selling
     Strong communication skills and good understanding of sales and marketing principles
     Microsoft office proficient in Excel, Word and Power Point including use of Sales Force CRM

    go to method of application »

    SEND YOUR RESUME TO careers@mantrackenya.com
    DEADLINE 11th April 2024

    Apply via :

    careers@mantrackenya.com

  • Front Office Manager

    Front Office Manager

    Job Description

    At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.

    Responsibilities

    Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following:

    Ensures guests receive a warm and personalized arrival and departure experiences based on a seamless flow of processes.
    Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Fairmont The Norfolk, A Fairmont Hotel Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
    Ensures service standards and individual performance are aligned with Accor Values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
    Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Fairmont The Norfolk, A Fairmont Hotel.
    Upholds a flawless impression and perception of Fairmont The Norfolk, Fairmont Hotel services, products and colleagues.
    Takes responsibility to ensure 24-hours shift coverage in the Front Office Operation, Royal Service, Guest Service, Concierge and Health Club.
    Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
    Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
    Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
    Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
    Executes the annual upsell strategy and achieves all goals as set by management.
    Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
    Handle guest concerns and react quickly, logging and notifying proper areas.
    Conduct regularly scheduled departmental meeting.
    Manage the departmental budget.
    Balance operational, administrative and Colleague needs
    Assist guests regarding hotel facilities in an informative and helpful way. 
    Follow department policies, procedures and service standards.
    Other duties as assigned.
    Physical Aspects of Position (include but are not limited to):
    Constant standing and walking throughout shift.

    Qualifications

    Excellent written and verbal communication, interpersonal and leadership skills.
    Highly organized, results-oriented with the ability to be flexible and work well under pressure.
    Degree in Hospitality Management.
    Fluency in English.
    Minimum of 3 years previous proven Managerial experience in similar position.
    Must possess a professional presentation.
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively as part of a team.
    Ability to focus attention on guest needs, remaining calm and courteous at all times.
    Must have the ability to handle a multitude of tasks and guest requests.
    Knowledge of Micros-Opera Property Management System is an asset.
    Should possess or seek certification in basic first aid.
    Strong guest service orientation and training skills background required.
    Ability to work independently and prioritize responsibilities.
    Experience with a hotel loyalty program an asset.
    Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

    Apply via :

    jobs.smartrecruiters.com