Jobs Kenya

Company Founded: Founded in 1904

  • Electrician

    Electrician

    Job Description

    Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

    Consistently offers professional, engaging and friendly service. 
    Reports to the Senior Technician Electrical/Maintenance Supervisor, 
    Signs in the Engineering log book, and attends briefing. 
    Repair and maintain all electrical and related items, – e.g. motors, switchgear, cabling etc. 
    Repair and maintain all lights, lamps and associated fittings. 
    Repair and maintain electric/electronic controls. 
    Co-ordinate the repair and maintenance to TV’s, sound systems, radios and lighting etc. 
    Repair and maintain other items as designated by Chief Engineer 
    Install and Manufacture new electrical and related items as assigned by the Chief Engineer.  
     Report all difficulties/shortcomings requests to Chief Engineer or Supervisor as appropriate. 
    Repair and maintain all electrical parts of machinery – e.g. kitchen and laundry equipment etc. 
    Provide necessary back up to Banquet Department, fixing and coordinating temporary installations of all types including sound systems, lighting, general maintenance/engineering support. 
    To ensure that preventive maintenance schedules for all electrical equipment are followed. 
    Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.  
    Maintain electrical jobs record and logs as needed. 
    Regular maintenance of electrical equipment as per list/checklist provided.  
    Inspect and service electric controls, circuits and panels periodically. 
    Ensure that all areas are inspected as per the provided checklist and correct information reflected.  
    Ensure that bulbs are replaced in guest rooms and public areas as indicated in checklists.  
    Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority. 
    Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks. 
    Cary out minor electrical installation within the building.  

    Qualifications

    Strong interpersonal and problem-solving abilities.
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively as part of a team.
    Ability to focus attention on guest needs, remaining calm and courteous at all times.
    Ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
    Previous experience is an asset. 
    Diploma in Electricals &Electronics Engineering

    Apply via :

    jobs.smartrecruiters.com

  • Sales Coordinator

    Sales Coordinator

    What you will be doing:

    Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following: 

    Manage and build relationships with various clients for new and repeat business by conducting sales calls and site inspections. Participate in site inspections and client entertaining as requested.
    Develop and implement growth strategies and source new opportunities within the allocated sector to maximize revenues. Attend industry events to network with industry colleagues and remain informed about trends in the industry.
    Co-ordinate, conduct and complete follow up actions on Sales Calls. Co-ordinate and complete follow up actions on property inspections. Provide the Sales Manager with required information on any of your current or new clients by maintaining a good client database.
    Negotiate with clients in order to confirm the business to contract stage. Introduce initiatives to raise awareness of the hotel.
    Track and record sales activities and account growth by using available systems and tools
    Manage day to day enquiries from clients for requests for property information, brochures, rates & offers
    To support the Sales Manager with organization of FAM trips and site inspections and Product Training,
    Communicate promotions, special offers, packages and client booking incentives externally and internally to all relevant team members.
    Assist with accurately maintaining all trade client records, files and correspondence, both electronic and hard copy files as requested in order to monitor and develop our client databases to ensure effective mailings & correct client history
    To assist in the maintenance of departmental records including sales expenditure, renewals of local memberships and subscriptions
    Develop and maintain relationships with “local” and international tour bookers, lifestyle and concierge companies.
    Compile weekly sales reports and statistics from The Collection reservation system based on source of business, including nationality and partner production figures and booking patterns and observations
    Coordinate the supply of sales kits and all collateral & giveaways
     To update The Collection CRM with sales activities including key customer information. Updating and maintaining the Customer Database
    To research and stay abreast of industry trends, innovations and any potential to group the business. Providing constructive and timely feedback to the operation on any guest or client feedback received; with suggestions for action
    Attend weekly Revenue Meeting to provide feedback on revenue generating initiatives
    To manage workload effectively and Completion of weekly sales reports.
    To share ideas and problems with colleagues and encourage their input to help make decisions where possible
    To undertake any other duties including operational tasks on property as and when required by Senior Management

    Qualifications

    Your experience and skills include:

    Previous sales or administrative experience preferred
    Computer literate in Microsoft Window applications and or relevant computer applications required 
    University/College degree in a related discipline an asset
    Excellent communication skills, both written and verbal required
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • Royal Service Agent

    Royal Service Agent

    Job Description

    The Royal Service Agent is the heart beat of the hotel operation.  Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:  

    Handle all Guest requests promptly and efficiently.
    Communicate internal and external Guest requests via “Royal Service” software. 
    Maintain and monitor the “Royal Service” software system. 
    Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards. 
    Provide information on hotel services. 
    Promote internal outlets (Restaurants…). 
    Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering. 
    Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering. 
    Maintain accurate records of all internal and external Guest requests and follow-up with the necessary department and/or Guests in the pre-determined time frame. 
    Maintain excellent communication within the Royal Service department as well as with all other departments. 
    Provide Guests with in room communication tools (fax, printer…) and ensure correct set up. 
    Handle and distribute faxes, voice messages and written messages for internal and external Guests. 
    Have full knowledge of the hotel’s emergency procedures. 
    Maintain a safe working environment. 
    Assist Front Office with administrative duties as required. 
    Participate in meetings. 

    Qualifications

    Fluency in English required (verbal & written). 
    Strong telephone skills. 
    Excellent telephone manners, telephone voice. 
    Strong typing and clerical skills, organized and detail oriented. 
    Strong interpersonal skills.  
    A hospitality diploma is an asset. 
    Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset. 
    Prior experience in customer service an asset. 
    A passion for guest service. 
    Excellent team spirit. 
    Ability to handle many conflicting priorities at any given time. 
    Able to work well under pressure. 
    Must be willing to work shifts (incl. Night shifts). 
    Knowledge of a third language an asset.

    Apply via :

    jobs.smartrecruiters.com

  • Sales Coordinator

    Sales Coordinator

    What you will be doing:

    Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following: 

    Manage and build relationships with various clients for new and repeat business by conducting sales calls and site inspections. Participate in site inspections and client entertaining as requested.
    Develop and implement growth strategies and source new opportunities within the allocated sector to maximize revenues. Attend industry events to network with industry colleagues and remain informed about trends in the industry.
    Co-ordinate, conduct and complete follow up actions on Sales Calls. Co-ordinate and complete follow up actions on property inspections. Provide the Sales Manager with required information on any of your current or new clients by maintaining a good client database.
    Negotiate with clients in order to confirm the business to contract stage. Introduce initiatives to raise awareness of the hotel.
    Track and record sales activities and account growth by using available systems and tools
    Manage day to day enquiries from clients for requests for property information, brochures, rates & offers
    To support the Sales Manager with organization of FAM trips and site inspections and Product Training,
    Communicate promotions, special offers, packages and client booking incentives externally and internally to all relevant team members.
    Assist with accurately maintaining all trade client records, files and correspondence, both electronic and hard copy files as requested in order to monitor and develop our client databases to ensure effective mailings & correct client history
    To assist in the maintenance of departmental records including sales expenditure, renewals of local memberships and subscriptions
    Develop and maintain relationships with “local” and international tour bookers, lifestyle and concierge companies.
    Compile weekly sales reports and statistics from The Collection reservation system based on source of business, including nationality and partner production figures and booking patterns and observations
    Coordinate the supply of sales kits and all collateral & giveaways
     To update The Collection CRM with sales activities including key customer information. Updating and maintaining the Customer Database
    To research and stay abreast of industry trends, innovations and any potential to group the business. Providing constructive and timely feedback to the operation on any guest or client feedback received; with suggestions for action
    Attend weekly Revenue Meeting to provide feedback on revenue generating initiatives
    To manage workload effectively and Completion of weekly sales reports.
    To share ideas and problems with colleagues and encourage their input to help make decisions where possible
    To undertake any other duties including operational tasks on property as and when required by Senior Management

    Qualifications

    Your experience and skills include:

    Previous sales or administrative experience preferred
    Computer literate in Microsoft Window applications and or relevant computer applications required 
    University/College degree in a related discipline an asset
    Excellent communication skills, both written and verbal required
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • Electrician

    Electrician

    Job Description

    Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

    Consistently offers professional, engaging and friendly service. 
    Reports to the Senior Technician Electrical/Maintenance Supervisor, 
    Signs in the Engineering log book, and attends briefing. 
    Repair and maintain all electrical and related items, – e.g. motors, switchgear, cabling etc. 
    Repair and maintain all lights, lamps and associated fittings. 
    Repair and maintain electric/electronic controls. 
    Co-ordinate the repair and maintenance to TV’s, sound systems, radios and lighting etc. 
    Repair and maintain other items as designated by Chief Engineer 
    Install and Manufacture new electrical and related items as assigned by the Chief Engineer.  
     Report all difficulties/shortcomings requests to Chief Engineer or Supervisor as appropriate. 
    Repair and maintain all electrical parts of machinery – e.g. kitchen and laundry equipment etc. 
    Provide necessary back up to Banquet Department, fixing and coordinating temporary installations of all types including sound systems, lighting, general maintenance/engineering support. 
    To ensure that preventive maintenance schedules for all electrical equipment are followed. 
    Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.  
    Maintain electrical jobs record and logs as needed. 
    Regular maintenance of electrical equipment as per list/checklist provided.  
    Inspect and service electric controls, circuits and panels periodically. 
    Ensure that all areas are inspected as per the provided checklist and correct information reflected.  
    Ensure that bulbs are replaced in guest rooms and public areas as indicated in checklists.  
    Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority. 
    Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks. 
    Cary out minor electrical installation within the building.  

    Qualifications

    Strong interpersonal and problem-solving abilities.
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively as part of a team.
    Ability to focus attention on guest needs, remaining calm and courteous at all times.
    Ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
    Previous experience is an asset. 
    Diploma in Electricals &Electronics Engineering

    Apply via :

    jobs.smartrecruiters.com

  • Chef De Partie

    Chef De Partie

    Job Description

    Reporting to the Cluster Executive Chef or his designate, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
    Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
    Actively share ideas, opinions and suggestions in daily shift briefings
    Ensure all kitchen Colleagues are aware of standards and expectations
    Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
    Continually strive to improve food preparation and presentations
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage
    Have full knowledge of all menu items, daily features and promotions
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow kitchen policies, procedures and service standards
    Follow all safety and sanitation policies when handling food and beverage
    Other duties as assigned

    Qualifications

    Previous experience in the Culinary field required
    Journeyman’s papers or international equivalent required
    Diploma Certification in a Culinary discipline an asset
    Computer literate in Microsoft Window applications an asset
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • Assistant Food and Beverage Manager Food & Beverage Supervisor

    Assistant Food and Beverage Manager Food & Beverage Supervisor

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Assistant Food and Beverage Manager who will work closely with the team to drive results and deliver on the excellent service in the service section. 

    The Assistant F&B Manager at Fairmont Mount Kenya Safari Club will support the Food & Beverage Manager in overseeing all aspects of the club’s dining operations. The role includes ensuring the highest standards of food quality, service, and guest experience, while maintaining operational efficiency. This position requires a dynamic individual with strong leadership, operational, and guest service skills, capable of working in a luxury environment.

    Operational Management

    Assist the F&B Manager in overseeing day-to-day F&B operations across all outlets, including restaurants, bars, banquet services, and in-room dining.
    Ensure smooth operation of service by coordinating with the kitchen and service teams to deliver a seamless guest experience.
    Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
    Maintain the cleanliness, hygiene, and safety standards across all F&B areas.
    Ensure guests receive high-quality service at all dining outlets, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
    Handle guest complaints and inquiries in a timely and professional manner.
    Collaborate with the culinary team to develop new dining concepts and menu changes that align with guest preferences and market trends. Assist in planning and executing special events, banquets, and private functions.
    Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
    Act as a liaison between the F&B Manager and the team, ensuring clear communication and implementation of F&B strategies.
    Attend management meetings as required and contribute to broader operational discussions within the hotel.

    Team Leadership and Training

    Assist in the recruitment, training, and development of the F&B team to deliver exceptional service.
    Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
    Foster a positive and professional working environment that encourages teamwork and open communication.
    Team development while guiding Assistant-Supervisor through coaching-training
    Working towards “excellence” through LQA and training ensuring Brand’s and standard compliance
    Work alongside the F&B manager and Executive chef to bring new trends and opportunity for the department

    Financial and Revenue Growth

    Assist the F&B Manager in monitoring departmental budgets and controlling costs, including labor, food, and beverage expenses.
    Analyze financial reports and work with the F&B Manager to identify areas for operational improvements and revenue enhancement.
    Participate in pricing strategies and promotions to maximize profitability.
    Come up with incentives, promotions to increase revenue

    Qualifications

    Bachelor’s degree or Diploma in Hospitality Management, Culinary Arts, or related field.
    At least 3-5 years of experience in Food & Beverage operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
    Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
    Excellent leadership, interpersonal, and communication skills.
    Ability to manage multiple tasks in a high-pressure environment.
    Strong organizational and financial acumen, with experience in budgeting and cost control.
    Familiarity with Opera systems, MS Office
    Passion for hospitality and delivering outstanding guest experiences.
    Proactive, detail-oriented, and capable of working independently.
    Ability to adapt to a fast-paced, dynamic environment.
    The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Banquet Manager

    Banquet Manager

    We are looking to grow our team and engage a highly motivated and passionate Banquet Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

    In charge of all banquet operations, logistics and quality of service
    Lead and manage the large Banquet division offering extensive outdoor activities and F&B experience
    Ensure division efficiency through monitoring, coaching and mentoring skilled banqueting team
    Coordination, supervision, training and motivation of the Food and Beverage Banquets Team  both permanent, part-time and casual
    Collaborate effectively with various departments to ensure smooth operations of events and handling of all guests queries.
    Ensure daily briefing and debriefing for all events to related departments and the banquet team
    Respond and manage to all customer requests and complaints and ensure quality standards are met
    Responsible for the grooming of the Banquet teams (Good presentation, discharge of outfits and badges, etc.)
    Coordinate and define the menus with the Executive Chef according to the needs and requests of client
    Define recruitment needs for banquet casuals staff in line with budget, Prepare shift schedules for according to needs of the events
    Prepare and allocate daily tasks for the banquet team and be able to conduct efficient pre and post-function meetings
    Allocate tasks, supervise and inspect the entirety of all events from set-up, service. Clearing and clean up.
    Follow outlet policies, procedures and service standards are maintained
    Work closely with the sales department to ensure all aspects of clients’ needs are captured and banquets orders are placed on time and accurately

    Qualifications

    Minimum of 3 years of relevant leadership experience in a similar role
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Service focused personality with previous leadership experience preferably in a luxury property.
    Strong interpersonal and problem solving abilities.
    The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively and collaboratively as part of a team.

    Apply via :

    jobs.smartrecruiters.com

  • Regional Branding and CX Manager

    Regional Branding and CX Manager

    The Regional Brand & CX Manager is responsible for leading the execution of communication strategies and plans for brand and customer experience (CX) within designated territories. This role involves developing regional branding strategies aligned with the Dealer Brand vision, ensuring consistency across all touch-points, and driving customer-centric initiatives to enhance brand growth and customer satisfaction.

    Main Duties and Responsibilities

    Brand Strategy & Management, develop and implement regional branding strategies that ensure brand consistency and support business objectives. Lead regional brand campaigns and monitor performance to enhance brand equity.
    Customer Experience (CX) Management, oversee the design and execution of CX strategies to improve customer satisfaction, loyalty, and advocacy. Collaborate cross-functionally to address customer pain points and enhance the overall customer journey.
    Market Research & Insights, conduct market research to understand regional customer behaviors and preferences. Use insights to refine brand and CX strategies, staying up-to-date on market trends and competitor activities.
    Cross-Functional Collaboration, work closely with local and regional teams to align brand and CX initiatives. Mentor a team of professionals and ensure strategies align with the broader company vision.
    Budget & Stakeholder Management, manage the brand and CX budget efficiently, monitor ROI, and engage with internal and external stakeholders to promote the brand.

    Qualifications

    Bachelor’s degree in Marketing or related field.
    7-10 years of experience in brand management and CX, preferably in multinational companies.
    Strong leadership, communication, and analytical skills.
    Proficiency in CRM and digital marketing tools.
    Fluency in English.

    Apply via :

    www.linkedin.com

  • Head Concierge

    Head Concierge

    As Head Concierge you will supervise the activities of all drivers, doorman and porters by ensuring they adhere to the standards and procedures of Fairmont Mount Kenya Safari Club in a consistent manner. 

    Handle guest/Travel Agents’ enquiries via email/phone call or face to face
    Take guest bookings for all experiences and logistics i.e. transfers, game drives, bike rides, nature walks e.t.c.
    Plan Concierge Section shifts ensuring adequate manning for both operations and activities.
    Assign activities to the respective guides, perform checks to ensure punctuality and proper service delivery.
    Ensure all guests taking part in activities that require the signing of disclaimers have done so.
    Engage guests from activities to get feedback. Act on feedback that requires attention immediately.
    Monitor activities logs to ensure proper scheduling.
    Ensure activities are charged appropriately
    Ensure guests wear the necessary PPEs for the various activities they engage in to minimize injuries.
    Report all accidents that occur during activities to the Clinician and Security, then update the occurrence in the Guest Experience Group.
    Ensure all heartists handling activities are presentable and appropriately geared for the task.
    Report all damages to activities equipment to the Rooms Divisions Manager; follow up to ensure they are fixed or replaced as fast as possible.
    Ensure all damages to equipment caused as a result of guest negligence are charged.
    Conduct weekly checks on all the activities equipment to ensure they are in optimal working condition.
    Coordinate with POMEC to ensure equipment that require repairs are worked on in a timely manner.
    With the guidance of the Stables Supervisor, coordinate with the respective service providers for the Stables like the Farrier, Feeds Supplier and Vet to ensure proper care of the horses is taken.
    Ensure items needed for activities like Water, Hair nets, Sodas, Fishing Hooks e.t.c are available
    Coordinate with Security/Tourist Police Officers to ensure Rangers are available for the activities that require their presence.
    Engage transport service providers when their services are needed and follow up to ensure they are paid.
    Submit Caddy Fee payment forms to the General Manager on a weekly basis for approval.
    Ensure revenue summaries for all activities are prepared by the Concierge Agents and submitted to the Front Desk Agent on duty.
    Go through the activities transactions journal counterchecking with the receipt book to ensure all previous day’s activities with a receipt are posted.
    Inspect all vehicles going on game drives and transfers for cleanliness and presentation

    Qualifications

    Previous experience in a luxury property in a similar role with four (4) years experience
    Strong working knowledge of Opera and MS Office Applications
    Ability to prioritize and execute guest requests through strong organizational skills
    Ability to interact confidently with guests in a naturally friendly and engaging manner
    Proficiency in English where additional languages are an added advantage.
    Holds a valid driving licencse

    Apply via :

    jobs.smartrecruiters.com