Company Founded: Founded in 1904

Project Manager Assistant Accountant

Job Outline: To be the single point of contact between the customer and Mantrac for all aspects of product support. Effectively managing the customer relationship and all sales and service technical enquiries relating to the project or customer
Key Objective: Ensure all machines are correctly assembled, commissioning and all support committed to at equipment sale is provided. Develop and implement product support strategies to maintain customer satisfaction and loyalty
Responsibilities
Fleet Assembly
Throughout the pre delivery phase, liaise with :-

Group Technical Services regarding specification, sourcing, shipping and installation specifications.
Local contractors, to ensure timely completion of work and that all work is to the required standard.
Mantrac Business unit staff and management to ensure staff are available for pre delivery assistance, start up and maintenance as and when required.
Customers staff and management to ensure all work is carried out in line with customer site policies and that customers delivery schedule is adhered to in order to meet the planned delivery schedule.
Interview staff to determine suitability for permanent and temporary positions to support the project.

Planning and Scheduling – Contract Operation
Throughout the contract period :-

Liaise with customers on-site operations manager in order to develop and maintain a maintenance strategy in line with Caterpillar guidelines.
Assess and approve machine delivery plan to maintain agreed equipment availability and budget requirements.
Ensure optimum utilisation of labour, including subcontractors.
Review all work In progress with branch Supervisor and close off in a timely manner
Visit customer main operating locations at least every two months.
Visit operational locations as necessary to resolve technical and operation issues.
Develop machine and component rebuild pricing and options such as CPT and service exchange.

Equipment Condition Analysis

Analyse all system data as required and investigate the reason for the event. Take corrective action if required.
Manage the health of the equipment and assess any problems using available resource or contacting suppliers then assign available staff to resolve the issue.
Ensure undercarriage is measured and recommendations are made to change or rebuild undercarriage.
Continue to monitor and manage the ongoing undercarriage wear analysis
Ensure all machine tracking devices are working, reports are being produced and understood by the relevant stakeholders.

Site Management

Complete site staff appraisals for direct reports.
Collate and report site technical issues to Unatrac Technical dept and ensure issues are resolved with minimal disruption and cost to both the customer and Unatrac.
Co-ordinate attendance of the workgroup at customer meetings.
Manage site equipment warranty issues so that contractual arrangements are adhered to and assist the Product Support Department
Management in achieving fair and reasonable warranty cost settlements.
Identify site training needs for both Mantrac and customers staff. Provide proposals to sell training to the customer and ensure Mantrac staff have the required skills.
Ensure all site mandatory requirements are met e.g. safety and site induction’s.
Ensure all site mandatory requirements are met with regard to environmental control.
Manage team health and resources to optimise performance. If any issues are unable to be resolved at site level, refer issue to Mantrac Vostok Service Operations Manager or Managing Director.
Act as the conduit for applicable CSA commercial repair issues with Customer Management.
Effectively manage regular ‘tool box talk’ sessions for site staff.
Maintain a positive relationship with customer’s key decision makers to influence their future purchases of prime products.
Ensure that repair target hours are achieved or reduced without a negative impact on quality.
Liaise with customer representatives to ensure prompt payment for services received.

Housekeeping

All vehicles and tooling to be kept clean and tidy at all times, contamination control is of paramount importance. Contamination control and cleanliness audits to be carried out monthly

Customer meetings
Meet with the customers representatives as needed in on sites, head offices. Write, distribute and maintain meeting minutes for all relevant meetings.

Monitor, Manage and report project profitability
Ensure all warranty claims and correctly submitted and processed.
Ensure all service work is correctly quoted and invoiced,
Monitor engineer productivity over the project life, transferring and utilising engineers from Mantrac branches or other resources as needed to maintain productivity, profitability and customer satisfaction

Key performance indicators

Machine availability
Parts sales versus opportunity
Warranty acceptance
Service profitability
Staff Productivity

Experience either / or

Management of customer service operations
Management of earthmoving or transport fleet operations
Management of service workshops

Work environment

Indoor: 40%
Outdoor: 60%

Experience

Essential: Customer interaction and relationship management
Desirable: Large project management

Knowledge

Essential: At least 10 years
Desirable: 20 years field and workshop

Skills

Essential: Proven experience in leading a team.
Desirable: Experience of maintaining a large team managing equipment operation and maintenance

Qualifications

Essential: Engineering degree or similar discipline

Additional training /Certification or membership of professional bodies

Essential: Customer relationship management
Desirable: Dealer experience

Core Competencies

Customer Focus
Emotional Intelligence
Innovation
Strategic Awareness
Leadership
Planning, Organising & Controlling
Focus on Business Results
Personal Development

How measured

Customer satisfaction
Staff development
Salvage system profitability
Developing solutions relevant to opportunity
Staff development
Staff productivity

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October 23, 2024
Laundry Attendant Room Attendant Assistant Head Driver Guide Food & Beverage Supervisor

Job description
At Fairmont Hotels & Resorts, our laundry reflect the luxury of our hotels. We invite you to showcase your passion for engaging service in our laundry.
As a Laundry Attendant, your care and attention to detail in your daily operations will ensure exceptional standards for our hotel laundry – you will take pride in the role you play facilitating a memorable guest stay.
Hotel Overview: The Fairmont Mara Safari Club, a luxury Resort hotel in Kenya. Surrounded on three sides by the breathtaking Mara River, and on the edge of the world’s Seventh “New” Wonder of the World – the Masai Mara – Fairmont Mara Safari Club is the epitome of tented luxury.
Summary Of Responsibilities

Reporting to the Head Housekeeper, Laundry Attendant, responsibilties and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Carry out various functions with in the Laundry department
Sort soiled linen, label and make ready for washing
Operate towel folders as required
Set aside and report any damaged or marked linen
Load / unload washing machines and dryers as required
Follow departmental policies, procedures and service standards
Report necessary maintenance items
Following all safety and sanitation policies
Other duties as assigned

Qualifications

Previous experience in laundry operations is an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

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October 23, 2024
Royal Service Agent Jr Sous Chef- Banquets

Job description
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Summary Of Responsibilities
Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service” software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting

Visa Requirements: Must be Eligible to work in Kenya

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October 23, 2024
Reservations Manager Executive Housekeeper

Job description
At Fairmont The Norfolk, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Summary Of Responsibilities
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management System
Enter rooming lists while ensuring accuracy, as required
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Previous customer related experience required
Previous Property Manager System experience preferred
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be eligible to work in Kenya

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October 23, 2024
Night Manager Front Office Supervisor

Job description
The knowledge and engagement of our Night Managers is the expectation of our Guests and Colleagues at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
Summary Of Responsibilities

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Assist guests with mail, messages, and any plans or arrangements they require
Assist with any plans or arrangements the guest intends to make during their stay
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Previous customer related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Frequent standing and walking throughout shift

Visa Requirements: Must be eligible to work and live in Kenya.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

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October 23, 2024
Sales Coordinator

Members of our Sales Office team do more than “sell” the warm, engaging and anticipative service that Fairmont The Norfolk is renowned for – they live it! Showcase your outstanding interpersonal skills as a Sales Coordinator, where you will provide organizational and administrative support to your team and memorable service to your guests.
Summary of Responsibilities:
Reporting to the Group Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Escort general inquiries on site inspections
Prioritize all telephone calls and in-person visitors, scheduling appointments as required
Maintain a positive relationship with all guests, vendors, Colleagues and global sales network
Ensure all sales promotional literature is current and updated
Update convention bureau lists
Prepare and disseminate month-end reports
Provide all administration duties for the Sales office
Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned

Qualifications:

Previous sales or administrative experience preferred
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline an asset
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous sales or administrative experience preferred

Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Visa Requirements:
Candidate must be a Kenyan Citizen.

October 23, 2024
Chief Engineer

Job description
Summary Of Responsibilities
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Manage the Hotel’s Energy Management Systems
Lead and support a diverse team in the operation, security and maintenance of the Hotel
Guide an extensive Preventative Maintenance Program for guestrooms, colleague areas, public areas and systems to ensure the building remains in excellent condition and all systems function properly
Oversee the grounds department to ensure that financial targets are achieved and the building’s exterior is in pristine condition
Liaise with other departments to coordinate guest services and resolve emerging issues promptly
Manage and re-evaluate the need for service contracts and look for efficiencies in the management of such processes
Critique, summarize, and forecast monthly departmental financial performance
Prepare annual departmental operating and capital budgets
Ensure the effective utilization and productivity of all employees including staff planning, recruiting and training and development
Foster an environment of open communication, teamwork and recognition by setting a strong example and by “doing whatever it takes” to get the job done
Will have an extensive “hands on” approach and lead by example
Will participate in Strategic Planning sessions with emphasis on capital project planning, coordination, and execution.
Complies with the company’s code of conduct, employee hand book and Kenyan Law.
Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
Maintains a high standard of personal hygiene, dress, uniform and body language.
Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
Ensures quality management and continuous improvement of internal systems and procedures.

Financial Responsibilities

Is responsible for preparing in due time budget and business plan for Engineering, operational & capital expenditure proposals, requested estimate and projection and for their reconciliation with actual performances.
Drives cost effective Engineering initiatives with positive ROIs
Ensures proper tracking and measurement systems, procedures and measures are in place to quantify the performance of each promotion (i.e. ROI reports)
Effectively monitors and analyzes variations from the budget and business plan.
In conjunction with Group Chief Engineer, prepares a comprehensive 10 year FF&E / Capital purchase plan that is updated annually.
Studies and periodically reviews the terms of all utility supply contracts, etc. to determine whether these are the most advantageous that can be obtained.
The ability to prepare staff schedules which allows for appropriate service while controlling labour costs and overtime
Has the ability to anticipate in advance, all materials and supplies and assures their availability
Is responsible for controlling his/her departmental expenses and for respecting budget/BP and guidelines
Ensures that all internal control measures related to the Eng. Division are adhered to.

Team responsibility

Contributes to the moral and team spirit of the hotel by maintaining relationships with hotel colleagues.
Builds teamwork and enhance the team’s commitment to their work and the hotel.
Communicates effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
Is responsible for the grooming and attitude of all his/her employees.
Takes disciplinary actions when necessary with the HR Manager.
Is responsible for the professional skills & development of all Engineering staff.
Is responsible for the quality and quantity of all training programs, proper planning and reporting of all training matters following the hotel overall policies and in co-operation with the Training Manager
Has ability to keep all manuals up to date

Qualifications

Previous experience is an asset
Minimum 3 years experience as a Maintenance Supervisor/Chief Engineer in a similar operation
Engineering degree/diploma required and 4th Class Power Engineering certification is required
Well versed in regulations such as building codes, fire, and health and safety, including British Columbia’s Occupational Health & Safety Regulations
Must be proactive with strong problem solving abilities to ensure the highest level of productivity at all times
Creative and willing to take risks
Proven success in energy management (includes project payback analysis)
Results oriented with the ability to be flexible and work well under pressure
Experience with prior renovation projects is an asset.

Visa Requirements: Please insert verbiage around hotel’s ability to support visas/work permits.

October 23, 2024
Intern

Job description
This opportunity is for the students interested in Internship In January 2018.
Shift Rotating / Shift Work
Travel No
Closing Date Jan.2018, 11:59:00 PM
Visa Requirements: Candidate must be a Kenyan Citizen.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

October 23, 2024
Executive Housekeeper

Job description
Creating an engaging work environment for Colleagues of Fairmont The Norfolk is as important as turning moments into memories for our guests . Your leadership skills and the values you model as Executive Housekeeper will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.
Summary Of Responsibilities
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Lead and manage the day-to-day operation of the department and ensure service standards are followed
Address guest concerns and react quickly, logging and notifying proper departments as required
Conduct regularly scheduled departmental meetings
Manage the departmental budget in a fiscally responsible manner
Oversee the recruitment and training of all Housekeeping Colleagues
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned

Qualifications

Previous leadership experience required
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Candidates with valid Kenyan work authorization are encouraged to apply.

October 23, 2024
Clinical Officer

Job Description
Summary of Responsibilities:
Reporting to the Director of Human Resources, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly serviceAttend to colleagues and guests in the clinic
Liaise and refer colleagues and Guests to the company Doctor on complicated matters
Make progressive follow up to those admitted in hospital & report.
Organize the food handler’s tests and submit the reports on them as required
Be aware of management approved medical providers, refer colleagues to the same and communicate changes if any.
Act as the custodian of all medical information regarding colleagues’ i.e individual colleague medical expenditure, insurance information, approved hospital providers, approved doctors.
Work closely with the HR office for co-ordination of pre-employment checks
Ensure induction of new colleague on sexually transmitted diseases, HIV/Aids, prevention counseling.
Participate and initiate Colleague menu reviews- to ensure colleagues get adequate food servings for a proper balanced diet and liaising with HR and the Sebuleni chef on this.
Plan for health talks once every quarter and if not possible to get a doctor, organize to present a talk to colleagues on health, safety & general wellness.
Organize with local medical providers for medical check up to colleagues on competitive prices.
Ensure to maintain adequate stock
Ensure to check on a regular basis the first aid boxes in each department and ensure they are replenished.
Be an agent for behavioral change among colleagues by acting as a peer educator/ counselor
Train peer counselors, and educators to be agents of change in their respective departments
Participate in the identification of departmental peer counselors and workplace wellness champions
Come up with creative ideas and messages to colleagues to encourage exercising and keeping fit.
Organize monthly group therapies for colleagues who want to share experiences in their circles
Follow up with HR to ensure that wellness programs are provided for in the annual budget
Submitting monthly reports on monthly basis i.e. incidents/accidents report, sick offs analysis, medical expenditure
Liaising with Director of Human Resources on colleagues’ claims on medical expenses
Visiting and making contacts with all hospitals and doctors that we partner with for easier future follow up
Visit colleagues admitted in hospital and give a continuous report on their progress
Be in charge of Health & Safety boards, ensure information posted is well organized and updated

Qualifications:

Previous experience as a Clinical officer or a locum
College Certificate/Diploma in a related discipline
Self-confident, creative and proactive, able to prioritize and make effective decisions
Excellent interpersonal and communication skills, both written and verbal
Qualified &Registered nurse of Kenya

Visa Requirements: Candidate must be eligible to work in Kenya.

October 23, 2024