Summary Of ResponsibilitiesReporting to the Group Director of Sales & Marketing Kenya, the role is based in Nairobi at Fairmont The Norfolk and oversees internet marketing of the three properties; Fairmont The Norfolk, Fairmont Mount Kenya Safari Club and Fairmont Mara Safari Club. Responsibilities and essential job functions include but are not limited to the following:
Develop and execute annual E-Marketing plan including:Online distribution managementDatabase Acquisition and e-mail campaignsSearch engines’ optimization / marketing activitiesSocial mediaOnline advertisingMobile marketingTracking, analysis and control
Preserve brand standards and price consistency across all online distribution channels.
Gather and analyze intelligence on markets’ threats and opportunities.
Manage various e-tools. For example: eCRM (Customer Relationship Management), websites’ CMSs (Content Management System), Social Media Management Platform etc.
Build a destination-focused web strategy.
Manage strategic alliances with online travel agencies.
Stimulate support and development of the online strategy within the hotel.
Other duties as assigned
Primary LocationKenya-Nairobi-Fairmont The NorfolkEmployee StatusRegularJob LevelManagement / SupervisoryShiftDay JobTravelYes, 10 % of the Time
Qualifications
Previous leadership experience within marketing required
Computer literate in Microsoft Window applications and other relevant computer applications required
University/College degree in a related discipline required
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Familiarity with Content Management systems.
Basic html knowledge an asset
Comfortable working with photo-editing software; Photoshop for example
Familiarity with Google Analytics or other web analytics tools and metrics
Past experience purchasing online display advertising and coordinating online campaigns
Knowledge of search engine optimization practices also an asset
Passionate about the digital world, self starter and Fast learner
Comfortable working with various Microsoft Office applications; Word, Excel, PowerPoint Visa Requirements: Must be eligible to work in Kenya
Company Founded: Founded in 1904
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Assistant Digital Marketing Manager
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Kids Club Supervisor
Summary of Responsibilities:
Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:* *
Consistently offer professional, friendly and engaging service
Supervise and plan all activities offered through the Kids Club
Plan ahead and prepare for activities according to the activity calendar
Ensure all children attending the Kids Club have been registered by a parent or guardian
Create new and exciting activities to drive enthusiasm for all children in the resort
Maintain stock of items required for kids activities such as paints, crayons, papers, toys, etc through inventory and ordering new stock when needed
Supervise all Colleagues who are responsible for children attending the Kids Club, ensuring safety and security at all times
Ensure all areas are clean and well maintained
Provide a high level of guest satisfaction through effective communication
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned
Employee Status
Qualifications:
Previous experience with children activity planning required
Certification in Child CPR and First Aid required
Computer literate in Microsoft Window applications preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
*Physical Aspects of Position (include but are not limited to): *
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, sitting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: This position is open to Kenyan citizens only
APPLY TODAY: Whether you’re launching your career or seeking meaningful -
Royal Service Agent Royal Service Supervisor Front Office Manager
Service Agent Job Summary of Responsibilities:
Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service” software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications for Service Agent Job
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting
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Laundry Attendant Operations Director Hostess
Job description
Experiencing warm and engaging service in luxurious surroundings is turning moments into memories for our guest at Fairmont Hotels & Resorts. As a Laundry Attendance, your care and attention to detail in your Launrdy operation will ensure exceptional standards for our hotle lines – you will take pride in the role you play facilitating a memorable guest stay.
Summary Of Responsibilities
Reporting to the Manager Position, Title, responsibilties and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service
Carry out various functions with in the Laundry department
Sort soiled linen, label and make ready for pick up
Operate towel folders as required
Set aside and report any damaed or marked linen
Load / unload washing machiens and dryers as required
Follow departmental policies, procedures and service standards
Report necessary maintenance items
Following all safety and sanitation policies
Other duties as assignedQualifications
Previous experience in housekeeping an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Certificate in laundry machine operatorPhysical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and rampsVisa Requirements: Eligible to work in Kenya
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Mechanic Technician
Job description
Responsible for performing the tasks required to install, repair, modify, overhaul, diagnose, test, and maintain the Hotel vehicles, Segway’s and Golf carts.
Summary Of Responsibilities
Reporting to the Maintenance Engineer, responsibilities and essential job functions include but are not limited to the following:Consistently offers professional, engaging and friendly service
Inspecting and testing vehicles, golf carts and Segway’s; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
Maintains vehicles, Segway’s and golf carts functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
Verifies vehicles serviceability by conducting test drives; adjusting controls and systems.
Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
Maintains vehicle, Segway’s and golf carts appearance by cleaning, washing, and painting.
Maintains vehicles, Segway’s and golf carts records by recording service and repairs.
Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Contains costs by using warranty; evaluating service and parts options.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Accomplishes maintenance and organization mission by completing related results as needed.Qualifications
Previous experience is an asset
Minimum of Mechanical Engineering diploma from a recognized institution.
Considerable knowledge of mechanical tools, equipment, materials and practices.Knowledge of theory and principles of mechanical engineering.Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Able to lift up to 20kgs
Be in good physical condition to perform extensive walking, bending and stretchingVisa Requirements: Eligible to work in Kenya
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Room Attendant
Job descriptionFirst impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our Guests experience will ensure their return.
Summary Of Responsibilities
Reporting to the Assistant housekeeper , responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service
Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
Sign in and out master keys daily
Maintain proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Return and properly tag all lost and found articles in the Housekeeping Office
Follow departmental policies and procedures and service standards
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assignedQualifications
Previous housekeeping experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects Of Position
Physical aspects of the position include but are not limited to the following:Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and rampsVisa Requirements: Eligible to work in Kenya
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Spa Therapist (Seasonal)
Job description
Luxury and tranquility in an authentic setting, await our Guests at a Fairmont Spa. As a Spa Therapist our Guests will enjoy the professional and personalized spa experience you offer. The expertise and attention to detail you provide during their treatment will ensure our guests have a memory to share.
Summary Of Responsibilities
Reporting to the Leisure and Activities Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service
Assist in the operation of all spa departments and to have knowledge of all Spa treatments
Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
Maintain equipment and sample inventory of products
Keep documentation and maintain clients files
Keep a clean and stocked room
Acknowledge and respond to relevant customer queries, needs and expectations
Suggest and promote retail products or additional services
Uphold hygiene standards and follow health and safety regulations
Cooperate with and report on administration on any arising issues
Apply best practices and be up to date with market trends
Other duties as assignedQualifications
Previous Spa or Hospitality experience preferred
CPR and First Aid certification preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous Spa or Hospitality experience preferredPhysical Aspects of Position (includes but are not limited to):
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Frequent bending, kneeling, pushing, pulling
Occasional ascending or descending ladders, stairs and ramps
Frequent standing and walking throughout shiftVisa Requirements: Eligible to work in Kenya
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! -
Refrigeration Technician Security Manager
Refrigeration TechnicianRefrigeration and air conditioning mechanics install, maintain, repair and overhaul residential central air conditioning systems, commercial and industrial refrigeration and air conditioning systems and combined heating, ventilation and cooling systems.Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club’s illustrious former members have included Winston Churchill and Bing Crosby
Summary Of ResponsibilitiesReporting to the Maintenance Engineer responsibilities and essential job functions include but are not limited to the following:Consistently offers professional, engaging and friendly service
Read and interpret blueprints, drawings or other specifications
Measure and lay out reference points for installation
Assemble and install refrigeration or air conditioning components such as motors, controls, gauges, valves, circulating pumps, condensers, humidifiers, evaporators and compressors using hand and power tools
Measure and cut piping, and connect piping using welding and brazing equipment
Install, troubleshoot and overhaul entire heating, ventilation, air handling, refrigeration and air conditioning systems
Startup system and test for leaks using testing devices
Recharge system with refrigerant, check and test regulators, calibrate system and perform routine maintenance or servicing
Repair and replace parts and components for entire refrigeration, air conditioning, ventilation or heat pump systems
May install, maintain and repair equipment in refrigerated trucks used to transport food or medical supplies
May prepare work estimates for clients.Primary LocationKenya-Mount Kenya-Fairmont Mount Kenya Safari ClubEmployee StatusRegularJob LevelColleagueScheduleFull-time
ShiftRotating / Shift Work
Closing Date
Feb.2019, 11:59:00 PM
QualificationsPrevious experience is an asset
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Physical activities
Aptitudes
Environmental conditionsVisa Requirements: Eligible to work in Kenya
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Chef de Partie
Job description
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team’s commitment to safe, efficient operations and exceptional cuisine. Your passion for managing food preparation as Chef de Partie will inspire your team to create truly spectacular fare.Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club’s illustrious former members have included Winston Churchill and Bing Crosby
Summary Of Responsibilities
Reporting to the Junior Sous Chef, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards
Actively share ideas, opinions and suggestions in daily shift briefings
Ensure all kitchen Colleagues are aware of standards and expectations
Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
Continually strive to improve food preparation and presentations
Maintain proper rotation of product in all chillers to minimize wastage/spoilage
Have full knowledge of all menu items, daily features and promotions
Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
Follow kitchen policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assignedQualifications
Previous experience in the Culinary field required
Journeyman’s papers or international equivalent required
DiplomaCertification in a Culinary discipline an asset
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and rampsVisa Requirements: Eligible to work in Kenya
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Painter
Job description
To assist in all areas of the hotel interior and exterior, with painting, polishing and decorative work allocated by them or through a service request system.
Summary Of Responsibilities
Reporting to the Maintenance Engineer, responsibilities and essential job functions include but are not limited to the following:Consistently offers professional, engaging and friendly service
Repair and maintain all types of coverings, – e.g. paint, wallpaper, polish, varnish etc.
Repair and maintain decorative finishes.
Repair and maintain furniture/finishes/coverings.
Co-ordinate the repair and maintenance of large painted areas.
Ensure that all the paint work in the building is up to standards.
Regular maintenance of rooms and public areas.
Supervision & inspection of all works done by contractors that pertains painting.
Ensuring that set procedures are adhered to
Ensuring that there is enough paint in the store.
Placing orders of materials required.
Observing working time as required to avoid wastage.
Maintain and conform to Room Perfect Program and ensuring no repeat jobs.Monitor and control supplies and minimize waste.Ensuring that materials are used as per specifications.Ensures Purchase Requests raised has enough and detailed specifications to ensure high good quality paints and polishing materials are sourced.Maintain the cleanliness of the area worked and own workshopsObserve general neatness and cleanliness at all timesClear all dirt debris and paint tins after completing the worksTo perform other task, including cross exposure, as directed, or multi-skill in any other section.Perform other duties requested by the Chief Engineer, Technical Services Manager or the Maintenance Supervisor.Qualifications
Previous experience is an asset
KCSE Certificate.
Painter Govt. Trade Test 111. Government Trade Test Three (3)Physical Aspects of Position (include but are not limited to):
Constant standing, walking, working on heights throughout shift
Visa Requirements: Eligible to work in Kenya.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!