Jobs Kenya

Company Founded: Founded in 1904

  • Executive Housekeeper

    Executive Housekeeper

    Job description
    Creating an engaging work environment for Colleagues of Fairmont The Norfolk is as important as turning moments into memories for our guests . Your leadership skills and the values you model as Executive Housekeeper will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.
    Summary Of Responsibilities
    Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service
    Lead and manage the day-to-day operation of the department and ensure service standards are followed
    Address guest concerns and react quickly, logging and notifying proper departments as required
    Conduct regularly scheduled departmental meetings
    Manage the departmental budget in a fiscally responsible manner
    Oversee the recruitment and training of all Housekeeping Colleagues
    Balance operational, administrative and Colleague needs
    Follow departmental policies and procedures
    Report necessary maintenance items
    Follow all safety and sanitation policies
    Other duties as assigned

     
     
    Qualifications

    Previous leadership experience required
    Computer literate in Microsoft Window applications preferred
    University/College degree in a related discipline an asset
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Visa Requirements: Candidates with valid Kenyan work authorization are encouraged to apply.

  • Clinical Officer

    Clinical Officer

    Job Description
    Summary of Responsibilities:
    Reporting to the Director of Human Resources, responsibilities and essential job functions include but are not limited to the following:

    Consistently offers professional, engaging and friendly serviceAttend to colleagues and guests in the clinic
    Liaise and refer colleagues and Guests to the company Doctor on complicated matters
    Make progressive follow up to those admitted in hospital & report.
    Organize the food handler’s tests and submit the reports on them as required
    Be aware of management approved medical providers, refer colleagues to the same and communicate changes if any.
    Act as the custodian of all medical information regarding colleagues’ i.e individual colleague medical expenditure, insurance information, approved hospital providers, approved doctors.
    Work closely with the HR office for co-ordination of pre-employment checks
    Ensure induction of new colleague on sexually transmitted diseases, HIV/Aids, prevention counseling.
    Participate and initiate Colleague menu reviews- to ensure colleagues get adequate food servings for a proper balanced diet and liaising with HR and the Sebuleni chef on this.
    Plan for health talks once every quarter and if not possible to get a doctor, organize to present a talk to colleagues on health, safety & general wellness.
    Organize with local medical providers for medical check up to colleagues on competitive prices.
    Ensure to maintain adequate stock
    Ensure to check on a regular basis the first aid boxes in each department and ensure they are replenished.
    Be an agent for behavioral change among colleagues by acting as a peer educator/ counselor
    Train peer counselors, and educators to be agents of change in their respective departments
    Participate in the identification of departmental peer counselors and workplace wellness champions
    Come up with creative ideas and messages to colleagues to encourage exercising and keeping fit.
    Organize monthly group therapies for colleagues who want to share experiences in their circles
    Follow up with HR to ensure that wellness programs are provided for in the annual budget
    Submitting monthly reports on monthly basis i.e. incidents/accidents report, sick offs analysis, medical expenditure
    Liaising with Director of Human Resources on colleagues’ claims on medical expenses
    Visiting and making contacts with all hospitals and doctors that we partner with for easier future follow up
    Visit colleagues admitted in hospital and give a continuous report on their progress
    Be in charge of Health & Safety boards, ensure information posted is well organized and updated

    Qualifications:

    Previous experience as a Clinical officer or a locum
    College Certificate/Diploma in a related discipline
    Self-confident, creative and proactive, able to prioritize and make effective decisions
    Excellent interpersonal and communication skills, both written and verbal
    Qualified &Registered nurse of Kenya

    Visa Requirements: Candidate must be eligible to work in Kenya.

  • Concierge

    Concierge

    Summary Of Responsibilities
    Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Assist guests with mail, messages, and any plans or arrangements they require
    Assist with any plans or arrangements the guest intends to make during their stay
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned
    Primary Location
    Kenya-Nairobi-Fairmont The Norfolk
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Day Job
    Travel
    No
    Closing Date
     
    Jul.2017, 10:59:00 PM
    Qualifications
    Previous customer related experience an asset
    Must possess a professional presentation
    Must possess outstanding guest services skills and sophisticated verbal & written communication skills
    Computer literate in Microsoft Window applications an asset
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (include but are not limited to):
    Frequent standing and walking throughout shift
    Occasional kneeling, pushing, pulling, lifting
    Occasional ascending or descending ladders, stairs and ramps
    Frequent standing and walking throughout shift
    Visa Requirements: Must be a Kenyan Citizen.

  • Customer Service Officer

    Customer Service Officer

    The Job
    On a day to day basis, you’ll be involved in the following:
    Handle enquiries from walk-in customers, via phone, email and via all social media platforms
    Resolve customer problems/complaints or escalate when necessary
    Support all new applications, renewals and centre reviews to ensure compliance
    Feedback customer comments for service improvement
    Various projects as requested by the Regional Customer Services Manager
    Tracking of all customer service activities
    Report preparation
    Process paper form documents including exemption claims, exam entry forms, payments, practising certificates etc.
    Provide assistance to meet local sales target such as new students’ recruitment by planning outbound call campaigns to clear the pipeline
    Create and update all kinds of guideline for potential students, students and members
    Plan, coordinate and execute local new member conversion related sessions in order to meet the conversion targets
    Provide assistance to parts of events organized for students and members, including on-site support and some logistic work
    Provide support to CHQ on confirming information and translating necessary information for IR applicants
    Actively engage in post CSAT survey follow-up related activities to improve net promoter score values across all surveyed customer groups
    The Person
    We’re looking for someone who:
    Has a university degree and experience in customer facing environment
    Is proficient at English speaking, writing, listening and reading
    Has excellent written and spoken communication skills
    Is immediately available for work
    Is customer service orientated
    Is highly ethical, accountable and responsible with the right attitude
    Is good at PowerPoint, Excel and Word
    Demonstrates pro-activeness and problem solving ability

  • Server

    Server

    Summary Of Responsibilities
    Reporting to the Outlet Supervisor, responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Assist guests regarding menu items in an informative and helpful way
    Follow outlet policies, procedures and service standards
    Have full knowledge of beverage lists and promotions
    Have full knowledge of all menu items, garnishes, contents and preparation methods
    Follow all safety and sanitation policies when handling food and beverage
    Other duties as assigned
    Primary Location
    Kenya-Nairobi-Fairmont The Norfolk
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Rotating / Shift Work
    Travel
    No
    Closing Date
     
    May.2017, 10:59:00 PM
    Qualifications
    Previous service experience an asset
    Previous point of sale system experience an asset, but not required
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (include but are not limited to):
    Constant standing and walking throughout shift
    Frequent lifting and carrying up to 20 lbs
    Occasional kneeling, pushing, pulling, lifting
    Occasional ascending or descending ladders, stairs and ramps
     
    Visa Requirements: Candidate must be eligible to work in Kenya

  • Doorperson

    Doorperson

    Summary Of Responsibilities
    Reporting to the Head Concierge , responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Open car doors for arriving and departing guests while greeting them warmly
    Assist with the loading and unloading of luggage to and from guest vehicles
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow departmental policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned
    Primary Location
    Kenya-Mount Kenya-Fairmont Mount Kenya Safari Club
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Day Job
    Closing Date
     
    Jul.2017, 10:59:00 PM
    Qualifications
    Previous customer related experience an asset
    Excellent communication skills and a professional presentation
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (include but are not limited to):
    Frequent lifting and carrying up to 30 lbs
    Constant standing and walking throughout shift
    Constant kneeling, pushing, pulling, lifting
    Frequent ascending or descending ladders, stairs and ramps
    Visa Requirements: Please insert verbiage about hotel’s ability to support a work permit or visa.

  • Executive Housekeeper Kitchen Steward

    Executive Housekeeper Kitchen Steward

    Summary Of Responsibilities
    Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
     
    Consistently offer professional, friendly and engaging service
    Lead and manage the day-to-day operation of the department and ensure service standards are followed
    Address guest concerns and react quickly, logging and notifying proper departments as required
    Conduct regularly scheduled departmental meetings
    Manage the departmental budget in a fiscally responsible manner
    Oversee the recruitment and training of all Housekeeping Colleagues
    Balance operational, administrative and Colleague needs
    Follow departmental policies and procedures
    Report necessary maintenance items
    Follow all safety and sanitation policies
    Other duties as assigned
    Primary Location
     
    Kenya-Nairobi-Fairmont The Norfolk
    Employee Status
    Regular
    Job Level
    Management / Supervisory
    Schedule
    Full-time
    Shift
    Day Job
    Travel
    No
    Closing Date
     
    Jun.2017, 10:59:00 PM
    Qualifications
    Previous leadership experience required
    Computer literate in Microsoft Window applications preferred
    University/College degree in a related discipline an asset
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Visa Requirements: Kenyans are encouraged to apply
    go to method of application »

  • Recreation Manager Public Area Attendant Server

    Recreation Manager Public Area Attendant Server

    Summary Of Responsibilities
    Reporting to Rooms Divisions Manager, the job scope will include, managing resources by developing, planning, controlling, coordinating and upselling all hotel activities accordance with FHR standards procedures and policies and ensuring safety of all guests and colleagues.
    Main Duties & Responsibilities
    Will be responsible for stables, Gym, Health club, golf and the children’s Club
    Consistently offer professional, friendly and engaging service to all our guest be a role model especially to the young guests.
    Liaise with the Rooms Divisions Manager to create a safe environment for all children attending the kids club
    Fully aware of all of activities provided for children and any age restrictions.
    Oversee the children’s program
    Assist in promoting the facility and organizing special events
    Ensure a safe, clean and fun environment
    Comply with all health and safety regulations
    Follow all departmental policies and procedures
    Ensure all parents and/or guardians fill in the registration form for their children correctly, containing the history of the child .
    Work closely with marketing for come up with ways of increasing revenues in all areas.
    Create an inventory for all toys / equipment at the club
    Ensure all equipment is clean and properly maintained, ensuring regular feedback is given to the Rooms Divisions Manager of additional toys or replacement of toys
    Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
    Will be in charge of enrolling new members and daily book keeping for day members.Will be in charge of preparing daily sales revenues summary
    Will be in charge of personal float given to you by the company.
    Will be cost conscience and able to control loss or damage of any games or equipment.
    Be able to create a daily, weekly and monthly activity schedules for the kids club
    Ensure existing kids club rules and regulations exist and their enforcement at all times
    Be fully aware of club’s facilities, timings, promotions and prices
    Follow departmental policies and procedures
    Follow all safety and sanitation policies
    Meet with parents, guests and guardians to determine children’ needs.
    Aid and monitor children in the use and care of equipment and materials, in order to prevent injuries and damage.
    Organize and label materials and display children’s work in a manner appropriate for their sizes and perceptual skills.
    Other duties as assigned
    Consistently offers professional, engaging and friendly service
    Insert all requirements
    go to method of application »

  • Front Office Agent

    Front Office Agent

    Summary Of Responsibilities
    Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Greet, check in and settle guest accounts while ensuring all service standards are followed
    Assist guests regarding hotel facilities in an informative and helpful way
    Respond to each Guest who approaches the Reception Desk
    Drive rate through up-selling room brands
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned
    Primary Location
    Kenya-Nairobi-Fairmont The Norfolk
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Rotating / Shift Work
    Travel
    No
    Closing Date
     
    May.2017, 10:59:00 PM
    Qualifications
    Proficiency in English (verbal and written), second language an asset
    Previous customer related experience preferred
    Previous PMS experience an asset
    Computer literate in Microsoft Window applications an asset
    Must be able to type 25 words per minute
    Must possess a professional presentation
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (include but are not limited to):
    Frequent standing and walking throughout shift
    Occasional kneeling, pushing, pulling, lifting
    Occasional ascending or descending ladders, stairs and ramps
     
    Visa Requirements: Must be a Kenyan Citizen