Jobs Kenya

Company Founded: Founded in 1904

  • Housekeeping Supervisor

    Housekeeping Supervisor

    Job Description

    Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
    Handle guest concerns and respond quickly, logging and notifying the areas of focus.
    Ensure Room Attendants are informed daily about priorities in their section
    Work closely with the maintenance team to report necessary repairs and renewals.
    Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
    Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.

    Qualifications

    Bachelors Degree in Hotel Management or  Diploma in Housekeeping 
    At least  two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
    Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
    Ability to take on a physically demanding job
    A commitment to delivering high levels of guest service and cleanliness
    Strong interpersonal and problem-solving abilities
    Ability to work well under pressure in a fast-paced environment
    Ability to work cohesively and collaboratively as part of a team

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a magical luxury property

    Apply via :

    jobs.smartrecruiters.com

  • Waiter

    Waiter

    Job Description

    You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide for you and your family
    Learning programs through our Academies designed to sharpen your skills
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Career development opportunities with national and international promotion opportunities. The sky is your limit

    What you will be doing:

    Assist guests regarding menu items in an informative and helpful way.
    Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
    Follow all safety and sanitation policies when handling food and beverage.
    Sets up and tear down service stations.  
    Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
    Provides service within Fairmont and Hotel Standards 
    Fosters a welcoming culture. 
    Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
    Cash Handling 
    Tailors Service flow to the diner’s needs 
    Review daily reports, arrival, VIP, group following up on action items. 
    Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
    Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
    Attend to all guest requests, being constantly aware of anticipating guests needs. 
    Ensure smooth running of each table. 
    Help to ensure the smooth running of all guests requirements and needs on each table. 
    Clear away any used crockery, cutlery etc. 
    On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

    Qualifications

    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service
    Strong interpersonal and problem solving abilities.
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively and collaboratively as part of a team.

    Apply via :

    jobs.smartrecruiters.com

  • Engineering Coordinator

    Engineering Coordinator

    Job Description

    Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service.
    Maintain complete knowledge of and comply with all departmental policies/service    procedures/standards.
    Able to maintain financial checkbook and accurately close month end.
    Handle Guest concerns and react quickly, logging and notifying the proper areas.
    Maintain inventory/attic stock.
    Coordinate with royal services for closing of Job orders.
    Actively participate in daily briefing and department meetings.
    Ensure staff is informed daily about priorities in their section.
    Follow departmental policies and procedures.
    Report necessary maintenance items.
    Follow all safety and sanitation policies.
    Other duties as assigned.

    Qualifications

    Diploma in Electrical/Mechanical/Civil Engineering’ or any other technical Engineering field.
    Minimum 1 year experience in a clerical capacity in a hotel Engineering environment.
    Experience with Hotel Property Management System would be beneficial.
    Strong organizational and communication skills.
    Able to convey information and ideas clearly.
    Ability to evaluate and select among alternative courses of action quickly and accurately.
    Work well in stressful, high-pressure situations.
    Effectively listening, understanding and clarifying the concerns and issues raised by       coworkers and guests.
    Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

    Apply via :

    jobs.smartrecruiters.com

  • Volunteer Accountant

    Volunteer Accountant

    Specifically, they are seeking a volunteer to provide support in the following two area:

    Review and re-validate their standard operating procedures and finance manual

    Make any recommendations for improved, updated finance and operations protocols that maintain controls while delegating authority. Work with the team to create an updated finance manual with supportive scripts and aids. Evaluate budgetary planning and work with senior leadership to create budgets and migrate them into QuickBooks for regular budget-to-actuals variance analysis.

    Review and refine systems to facilitate monthly management reports and dashboards

    Examine data collection and how it leads up to management and board reports and decision-making, before making recommendations for improvements, developing the templates for monthly, quarterly and annual management reports, and introducing automated management dashboards.

    Apply via :

    jobs.accaglobal.com

  • Head Concierge

    Head Concierge

    As Head Concierge you will supervise the activities of all drivers, doorman and porters by ensuring they adhere to the standards and procedures of Fairmont Mount Kenya Safari Club in a consistent manner. 

    Handle guest/Travel Agents’ enquiries via email/phone call or face to face
    Take guest bookings for all experiences and logistics i.e. transfers, game drives, bike rides, nature walks e.t.c.
    Plan Concierge Section shifts ensuring adequate manning for both operations and activities.
    Assign activities to the respective guides, perform checks to ensure punctuality and proper service delivery.
    Ensure all guests taking part in activities that require the signing of disclaimers have done so.
    Engage guests from activities to get feedback. Act on feedback that requires attention immediately.
    Monitor activities logs to ensure proper scheduling.
    Ensure activities are charged appropriately
    Ensure guests wear the necessary PPEs for the various activities they engage in to minimize injuries.
    Report all accidents that occur during activities to the Clinician and Security, then update the occurrence in the Guest Experience Group.
    Ensure all heartists handling activities are presentable and appropriately geared for the task.
    Report all damages to activities equipment to the Rooms Divisions Manager; follow up to ensure they are fixed or replaced as fast as possible.
    Ensure all damages to equipment caused as a result of guest negligence are charged.
    Conduct weekly checks on all the activities equipment to ensure they are in optimal working condition.
    Coordinate with POMEC to ensure equipment that require repairs are worked on in a timely manner.
    With the guidance of the Stables Supervisor, coordinate with the respective service providers for the Stables like the Farrier, Feeds Supplier and Vet to ensure proper care of the horses is taken.
    Ensure items needed for activities like Water, Hair nets, Sodas, Fishing Hooks e.t.c are available
    Coordinate with Security/Tourist Police Officers to ensure Rangers are available for the activities that require their presence.
    Engage transport service providers when their services are needed and follow up to ensure they are paid.
    Submit Caddy Fee payment forms to the General Manager on a weekly basis for approval.
    Ensure revenue summaries for all activities are prepared by the Concierge Agents and submitted to the Front Desk Agent on duty.
    Go through the activities transactions journal counterchecking with the receipt book to ensure all previous day’s activities with a receipt are posted.
    Inspect all vehicles going on game drives and transfers for cleanliness and presentation

    Qualifications

    Previous experience in a luxury property in a similar role with four (4) years experience
    Strong working knowledge of Opera and MS Office Applications
    Ability to prioritize and execute guest requests through strong organizational skills
    Ability to interact confidently with guests in a naturally friendly and engaging manner
    Proficiency in English where additional languages are an added advantage.
    Holds a valid driving licencse

    Apply via :

    jobs.smartrecruiters.com

  • Regional Branding and CX Manager

    Regional Branding and CX Manager

    The Regional Brand & CX Manager is responsible for leading the execution of communication strategies and plans for brand and customer experience (CX) within designated territories. This role involves developing regional branding strategies aligned with the Dealer Brand vision, ensuring consistency across all touch-points, and driving customer-centric initiatives to enhance brand growth and customer satisfaction.

    Main Duties and Responsibilities

    Brand Strategy & Management, develop and implement regional branding strategies that ensure brand consistency and support business objectives. Lead regional brand campaigns and monitor performance to enhance brand equity.
    Customer Experience (CX) Management, oversee the design and execution of CX strategies to improve customer satisfaction, loyalty, and advocacy. Collaborate cross-functionally to address customer pain points and enhance the overall customer journey.
    Market Research & Insights, conduct market research to understand regional customer behaviors and preferences. Use insights to refine brand and CX strategies, staying up-to-date on market trends and competitor activities.
    Cross-Functional Collaboration, work closely with local and regional teams to align brand and CX initiatives. Mentor a team of professionals and ensure strategies align with the broader company vision.
    Budget & Stakeholder Management, manage the brand and CX budget efficiently, monitor ROI, and engage with internal and external stakeholders to promote the brand.

    Qualifications

    Bachelor’s degree in Marketing or related field.
    7-10 years of experience in brand management and CX, preferably in multinational companies.
    Strong leadership, communication, and analytical skills.
    Proficiency in CRM and digital marketing tools.
    Fluency in English.

    Apply via :

    www.linkedin.com

  • Operations Accountant

    Operations Accountant

    Key responsibilities

    Oversight of the monthly Forward Projection report, providing regional management with a real-time assessment of current month performance across multiple manufacturing sites
    Maintain Kerry’s Business Intelligence solution ensuring it operates with a high degree of data integrity
    Ad hoc analysis and reporting as required including periodic Executive Meeting analytics and presentations.
    Engaging and partnering with site-based stakeholders to foster a greater understanding and insight of key business drivers and performance
    Play a lead role in communicating, implementing, and managing continuous improvement initiatives and optimization strategies at a Country level.
    Support ad hoc regional Operational Finance initiatives and annual strategic plans to include Budgeting, Forecasting, regional cost efficiency strategies and profit improvement programmes
    Key financial partner to Kerry’s Country CAPEX programme providing financial stewardship and project management to major infrastructural and investment projects.
    Support the commercialization and introduction of Kerry product portfolios at site capable of leveraging the local manufacturing footprint and enabling Kerry’s push initiatives and commercial growth strategy.
    Stock management and reporting including stock reconciliations and control of stock write-offs.
    General ledger reviews – review and control of postings to plant cost centres.
    Engagement and partnering support of both cross functional and new to Kerry stakeholders designed to foster a greater understanding of key business drivers and performance. 
    A core requirement of the role will be the effective channeling and escalation of local site issues to resolution while dual operating models are effective

    Qualifications and skills

    Degree in Finance, Accounting, Business or numerical discipline an advantage
    Tertiary Accounting Qualification, with/studying towards CIMA, CPA, CA or equivalent.
    5 years professional experience in a previous operational finance role preferred. 
    Familiarity with Quick Books,  SAP and SAP implementation processes all strongly desirable
    Highly computer literate with strong emphasis on analytical skills. 
    Candidates should be capable of analyzing and reporting on large volumes of data in a succinct and user friendly manner
    Strong project management skills essential with broad understanding of functional workings of each department within a standalone business
    Highly numerate, comfortable working with large volumes of data
    An analytical thinker capable of conveying technical information in a user-friendly manner
    Strong IT skills essential. Familiarity with advanced MS Excel functionality and systems preferred (PowerPoint, VBA, Pivot Table, power-pivot)
    Self-starter who can manage fluctuating workloads and projects using a high degree of initiative
    Strong team player with a clear focus on stakeholder engagement and solution delivery Strong communicator, comfortable interacting with confidence across a wide range of stakeholders
    Takes Personal accountability and ownership of actions to completion.

    Apply via :

    jobs.accaglobal.com

  • Banquet Manager

    Banquet Manager

    We are looking to grow our team and engage a highly motivated and passionate Banquet Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

    In charge of all banquet operations, logistics and quality of service
    Lead and manage the large Banquet division offering extensive outdoor activities and F&B experience
    Ensure division efficiency through monitoring, coaching and mentoring skilled banqueting team
    Coordination, supervision, training and motivation of the Food and Beverage Banquets Team  both permanent, part-time and casual
    Collaborate effectively with various departments to ensure smooth operations of events and handling of all guests queries.
    Ensure daily briefing and debriefing for all events to related departments and the banquet team
    Respond and manage to all customer requests and complaints and ensure quality standards are met
    Responsible for the grooming of the Banquet teams (Good presentation, discharge of outfits and badges, etc.)
    Coordinate and define the menus with the Executive Chef according to the needs and requests of client
    Define recruitment needs for banquet casuals staff in line with budget, Prepare shift schedules for according to needs of the events
    Prepare and allocate daily tasks for the banquet team and be able to conduct efficient pre and post-function meetings
    Allocate tasks, supervise and inspect the entirety of all events from set-up, service. Clearing and clean up.
    Follow outlet policies, procedures and service standards are maintained
    Work closely with the sales department to ensure all aspects of clients’ needs are captured and banquets orders are placed on time and accurately

    Qualifications

    Minimum of 3 years of relevant leadership experience in a similar role
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Service focused personality with previous leadership experience preferably in a luxury property.
    Strong interpersonal and problem solving abilities.
    The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively and collaboratively as part of a team.

    Apply via :

    jobs.smartrecruiters.com

  • Assistant Food and Beverage Manager Food & Beverage Supervisor

    Assistant Food and Beverage Manager Food & Beverage Supervisor

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Assistant Food and Beverage Manager who will work closely with the team to drive results and deliver on the excellent service in the service section. 

    The Assistant F&B Manager at Fairmont Mount Kenya Safari Club will support the Food & Beverage Manager in overseeing all aspects of the club’s dining operations. The role includes ensuring the highest standards of food quality, service, and guest experience, while maintaining operational efficiency. This position requires a dynamic individual with strong leadership, operational, and guest service skills, capable of working in a luxury environment.

    Operational Management

    Assist the F&B Manager in overseeing day-to-day F&B operations across all outlets, including restaurants, bars, banquet services, and in-room dining.
    Ensure smooth operation of service by coordinating with the kitchen and service teams to deliver a seamless guest experience.
    Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
    Maintain the cleanliness, hygiene, and safety standards across all F&B areas.
    Ensure guests receive high-quality service at all dining outlets, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
    Handle guest complaints and inquiries in a timely and professional manner.
    Collaborate with the culinary team to develop new dining concepts and menu changes that align with guest preferences and market trends. Assist in planning and executing special events, banquets, and private functions.
    Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
    Act as a liaison between the F&B Manager and the team, ensuring clear communication and implementation of F&B strategies.
    Attend management meetings as required and contribute to broader operational discussions within the hotel.

    Team Leadership and Training

    Assist in the recruitment, training, and development of the F&B team to deliver exceptional service.
    Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
    Foster a positive and professional working environment that encourages teamwork and open communication.
    Team development while guiding Assistant-Supervisor through coaching-training
    Working towards “excellence” through LQA and training ensuring Brand’s and standard compliance
    Work alongside the F&B manager and Executive chef to bring new trends and opportunity for the department

    Financial and Revenue Growth

    Assist the F&B Manager in monitoring departmental budgets and controlling costs, including labor, food, and beverage expenses.
    Analyze financial reports and work with the F&B Manager to identify areas for operational improvements and revenue enhancement.
    Participate in pricing strategies and promotions to maximize profitability.
    Come up with incentives, promotions to increase revenue

    Qualifications

    Bachelor’s degree or Diploma in Hospitality Management, Culinary Arts, or related field.
    At least 3-5 years of experience in Food & Beverage operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
    Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
    Excellent leadership, interpersonal, and communication skills.
    Ability to manage multiple tasks in a high-pressure environment.
    Strong organizational and financial acumen, with experience in budgeting and cost control.
    Familiarity with Opera systems, MS Office
    Passion for hospitality and delivering outstanding guest experiences.
    Proactive, detail-oriented, and capable of working independently.
    Ability to adapt to a fast-paced, dynamic environment.
    The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Chef De Partie

    Chef De Partie

    Job Description

    Reporting to the Cluster Executive Chef or his designate, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
    Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
    Actively share ideas, opinions and suggestions in daily shift briefings
    Ensure all kitchen Colleagues are aware of standards and expectations
    Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
    Continually strive to improve food preparation and presentations
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage
    Have full knowledge of all menu items, daily features and promotions
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow kitchen policies, procedures and service standards
    Follow all safety and sanitation policies when handling food and beverage
    Other duties as assigned

    Qualifications

    Previous experience in the Culinary field required
    Journeyman’s papers or international equivalent required
    Diploma Certification in a Culinary discipline an asset
    Computer literate in Microsoft Window applications an asset
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com