Company Founded: Founded in 1904

  • Customer Service Officer – Eastern Africa

    Customer Service Officer – Eastern Africa

    The Customer Services Officer, ACCA Kenya is responsible for the delivery of effective and quality customer and member services, supporting the Regional Head of Customer Services and Central HQ Customer Service by handling all the residual transactional activities in Kenya national office, Eastern Africa and future offices.  He/she is also required to enhance the prospective and current students’ engagement with an aim to improve recruitment, conversion and retention and qualification changes delivery support.
    Key Responsibilities:

    Handle transactional enquiries received from walk-in customers, via phone, email and via all social media platforms such as Twitter and Facebook
    To resolve customer problems / complaints by applying the appropriate customer handling skills on the spot and escalate the case to Regional Head of Customer Services when necessary
    To feedback customer comments to the Regional Head of Customer Services for service improvement
    Other projects as requested by the Regional Head of Customer Services, such as to promote use of the online IR, new telephony system and email migration. At the same time, to comply with the tracking of all customer service activities.
    Forward enquiries on local activities to relevant staff members
    To assist the Regional Head of Customer Services in preparing reports
    Process paper form documents. This may include Conditional Exemption, further exemption claims, exam entry form, re-registrations, payments including membership fees, PER return, CPD declarations, practising certificates and others concerning exam entries, and ensure timely reporting of statistics to relevant teams and dispatch of documents to Central HQ
    Provide assistance to meet local sales target such as new students’ recruitment by planning outbound calls, SMS and email campaigns to clear the pipeline
    Create and update all kinds of guideline for potential students, students and members, such as registration guide, payment guide etc.
    Plan, coordinate and execute local new member conversion related sessions in order to meet the conversion targets
    Provide assistance to parts of events organised for students and members, including on-site support and some logistic work
    Provide support to Central HQ on confirming information and translating necessary information for IR applicants
    Actively engage in post CSAT survey follow-up related activities to improve net promoter score values across all surveyed customer groups.

    Knowledge, Skills and Experience:

    Possess at least a diploma and/or university degree in preferably marketing or business with 2-3 years of working experience in customer facing environment
    Excellent written and spoken communication skills
    Proficient at English speaking, writing, listening and reading
    Customer services orientation
    Highly ethical, accountable and responsible with the right attitude
    Good at PowerPoint, Excel and Word
    Demonstrate pro-activeness, problem solving ability
    A team player.

  • Spa Therapist 

Spa Manager

    Spa Therapist Spa Manager

    Job descriptionLuxury and tranquility in an authentic setting, await our Guests at a Fairmont Spa. As a Spa Therapist our Guests will enjoy the professional and personalized spa experience you offer. The expertise and attention to detail you provide during their treatment will ensure our guests have a memory to share.Summary Of ResponsibilitiesReporting to the Leisure and Activities Manager, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service
    Assist in the operation of all spa departments and to have knowledge of all Spa treatments
    Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
    Maintain equipment and sample inventory of products
    Keep documentation and maintain clients files
    Keep a clean and stocked room
    Acknowledge and respond to relevant customer queries, needs and expectations
    Suggest and promote retail products or additional services
    Uphold hygiene standards and follow health and safety regulations
    Cooperate with and report on administration on any arising issues
    Apply best practices and be up to date with market trends
    Other duties as assigned

    Qualifications
     

    Previous Spa or Hospitality experience preferred
    CPR and First Aid certification preferred
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Previous Spa or Hospitality experience preferred

    Physical Aspects of Position (includes but are not limited to):

    Frequent standing and walking throughout shift
    Occasional lifting and carrying up to 20 lbs
    Frequent bending, kneeling, pushing, pulling
    Occasional ascending or descending ladders, stairs and ramps
    Frequent standing and walking throughout shift

    Visa Requirements: Eligible to work in Kenya

    go to method of application »

  • Gardener

    Gardener

    Job description
    Primary Location
    Kenya-Mount Kenya-Fairmont Mount Kenya Safari Club
    ShiftRotating / Shift Work
    Responsible for the maintenance of all outside areas on the 120 hectares hotel premises in an environmentally sound manner .Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club’s illustrious former members have included Winston Churchill and Bing CrosbySummary Of ResponsibilitiesReporting to the Grounds Supervisor, responsibilities and essential job functions include but are not limited to the following:

    Consistently offers professional, engaging and friendly service
    Ensuring that the Hotel’s Environmental Policies are adhered to appropriately.
    Maintaining and Mowing of lawn and grass areas to the highest standards.
    Assisting with all gardening work as needed.
    Collection of litter, garbage, leaf debris and tidying up of all outdoor areas as instructed.
    Application of fertilizer and pesticides as per the instructions.
    Responding promptly to requests from the Landscaping Manager.
    Application of water and irrigation tasks when needed.
    Ensuring that the Guests are well treated and their level of satisfaction not compromised in the course of duty.
    Ensuring that machines ,equipment and hotel property are well handled and properly stored after work.
    Assisting in the welfare and well being of Animals and Birds.
    Performing duties that may be necessary to enhance the efficient operations of the Grounds department and the hotel.

    Qualifications
     

    Previous experience is an asset

    Physical Aspects of Position (include but are not limited to):

    Constant standing and walking throughout shift

    Visa Requirements: Eligible to work in Kenya

  • Internship Opportunity 

Plumber

    Internship Opportunity Plumber

    This opportunity is for the students interested in Internship In July 2019. Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.ShiftRotating / Shift WorkClosing Date
    Jul.2019, 2:29:00 AM
    Visa Requirements: Candidate must be a Kenyan Citizen. APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

    go to method of application »

  • Lodge Manager

    Lodge Manager

    Job description
    Lodge Manager Fairmont Hotels & Resorts is a global hotel brand offering and experiences in places of . Be an ambassador for the brand and your hotel as Lodge Manager, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences.
    Summary Of ResponsibilitiesReporting to the Country General Manager, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service
    Responsible for the overall management and strategic direction of the hotel
    Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
    Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy and procedural implementation
    Direct the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget
    Actively involved in various industry and community initiatives
    Act as spokesperson for the hotel and an ambassador for the Fairmont Brand
    Ensure that monthly financial outlooks for all departments are on time, on target and accurate
    Ensure full compliance to hotel operating controls
    Actively involved in the recruitment process of senior leadership positions within the hotel
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned

  • Business Development Manager – Kenya

    Business Development Manager – Kenya

    This is a fantastic role for someone who is looking to join ACCA and help support the organisation during this exciting period of expansion.
    This role strongly contributes to the delivery of ACCA’s strategy at local level by growing its reputation, influence and size. In particular, the role will be responsible for driving student growth, high levels of conversion and membership growth and establishing and maintaining high-level relationships in a B2B professional environment with each of ACCA’s critical stakeholders. These include (but are not limited to) learning providers, educational institutions, the accounting profession, government and its agencies, regulators, employers and ACCA members.  The BDM will lead and manage a team to deliver ACCA strategy in each key business area and drive efficient day to day operations within the team while creating and deriving synergies with other teams in the organisation.
    The Role

    Supporting Head of ACCA Kenya in the setting and delivery of the overall market strategies as well as for specific stakeholders, implementation and monitoring such strategies while ensuring mutual benefit to them and ACCA.
    Develop and deliver a plan to increase registrations for ACCA and FIA including developing and implementing business development and brand positioning programmes to deliver market outcomes in line with the market plan;
    Develop and deliver an effective employer relationship management within Kenya, to ensure the potential for student recruitment and conversion and ACCA growth, influence and brand recognition and work with the Global Employer Relations team on global employer relationship management;
    Drive long-term and strategic positioning of the ACCA brand in the Kenya market by engaging at a strategic level, and developing strong relationship management with, ACCA stakeholders, key individuals and influential groups, (e.g. state agencies, regulators, media and public affairs, ACCA members) within Kenya including business development, brand positioning programmes, marketing activities and searching for business contacts;
    Responsible for researching and analysing target clients, and actively monitoring the activities of current key clients, in order to support the achievement of strategy/performance targets for key employers
    Represent the interests of ACCA in the Kenya market before such enterprises, organisations, individuals, including clients and prospects, state and municipal authorities and officials as may be required from time to time
    Ensure good awareness of market trends and activities of key competitors, to ensure flexible and outstanding service and support are given
    Engage with colleagues in the wider ACCA business to ensure alignment of services to key customers and stakeholders
    Keep up to date with ACCA brand, products and a general understanding of the business and the qualification
    Ensure the provision of quality engagement services for members and students and in turn deliver conversion and growth strategies that will establish ACCA’s operating position within the Kenya market;
    Stay abreast of key issues relevant to the accountancy profession and business community ensuring that ACCA is always well positioned as a key influencer on these issues through representing ACCA in the local media and speaking on relevant topics regarding the accountancy profession and ACCA’s development in Kenya in support of ACCA’s research and insight agenda;
    Accountable for the effective people management of the BD team with regards to training, development and motivation in line with ACCA’s performance management, competency framework and engagement objectives..

    The Person
    The ideal candidate will have the following skills/attributes:

    Business Degree from a recognized university, a relevant professional qualification will be an added advantage.
    Minimum 5 years’ experience in a business relationship/business development or marketing role gained in a customer focused environment and possess proven and effective long term relationships skills with a wide range of stakeholders
    A demonstrated ability to successfully lead teams to deliver to consistently high standards
    Dynamic, ability to multi-task, work in a team, under pressure and own initiative, and to close a sale
    Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources
    possess excellent spoken and written communication skills and with a proven ability to present to high level stakeholders in a confident and mature manner
    strong market research and analytical skills and an ability to prepare concise reports on research findings
    Excellent interpersonal skills and ability to effectively manage internal and external customers
    Excellent working knowledge of all Microsoft Office applications, including Word (particularly mail merge functions), Excel, Outlook, PowerPoint, Access.
    A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.
    Self-driven achiever who sets high standards for themselves and the team and is able to overcome obstacles to ensure things get done.
    Able to deliver agreed KPI’s in a results driven environment; 
    Demonstrate integrity and professionalism in line with ACCA values and mission; 
    Able to contribute to ACCA’s policy agenda as required.

     
    The Perks
    The opportunity to shape and manage the following:

    A diverse customer base: 503k students, 208k members, 7.3k employers and 0.3k learning providers, as well as wider industry and government bodies internationally
    Liaison with stakeholders across 104 national offices and centres in 52 countries   
    High spec, great office location
    Customisable benefits package including private healthcare, company pension plan
    Fantastic career development opportunities

  • Night Auditor 

Pastry Chef 

Driver 

Commis 1

    Night Auditor Pastry Chef Driver Commis 1

    Responsibilities
    Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:             

    Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
    Prepare daily management reports as required
    Complete the update process on the front office system per established system guidelines
    Complete system back-ups as required
    Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
    Balance and audit all Front Office postings and settlements
    Verify that all departments have posted all their revenues
    Reconcile the food and beverage point of sale system, for each outlet, to the PMS system;  record and adjust entries
    Reconcile all miscellaneous revenue sources to the PMS system
    Other duties as assigned

    Qualifications

    Previous front office or accounting experience required
    Computer literate in Microsoft Window applications and relevant computer applications required
    University/College degree in a related discipline an asset
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Physical Aspects of Position ( include but are not limited to)

    Contsant standing and walking throughout shift

    go to method of application »

  • Human Resources Internship

    Human Resources Internship

    Job description
    The internship runs for a period of 6 months where you will learn as well as assist in the day to day operations of the HR department
    Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club’s illustrious former members have included Winston Churchill and Bing Crosby
    Summary Of Responsibilities
    Reporting to the Director Talent & Culture, responsibilities and essential job functions include but are not limited to the following:

    Consistently offers professional, engaging and friendly service
    Assist the Human Resources Department in the day-to-day operation of the department as required
    Foster and promote positive Colleague relations through an environment that encourages open communication, trust and mutual respect.
    Ensure the Human Resources department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all colleagues
    Schedule and arrange appointments as required
    Compose correspondence for the HR Department, such as letters, contracts as requested especially for trainees
    Support internal HR projects, tracking necessary action and updating reports as progress is made
    Filing Employee records as per Fairmont standards
    Handle all office administration duties such as faxes, mail, phones, photocopying, office supplies
    Assist with scheduling of interviews for qualifying candidates for various posts
    Assist Human Resources Department with the Colleague Review performance tracking and communication to Leaders
    Maintain and communicate the HR Weekly Status Change report
    Participate in the monthly payroll preparation and make sure it is processed accurately and in appropriate time
    Be familiar with the recruitment processes and assist as requested
    Maintaining and organizing information on the colleagues notice boards ensuring expired posting are removed

    Qualifications

    A diploma or degree in Human Resources
    Physical Aspects of Position (include but are not limited to):
    Constant sitting and walking throughout shift

    Visa Requirements: Eligible to work in Kenya
    APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

  • Jr Sous Chef

    Jr Sous Chef

    Job description
    Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team’s commitment to safe, efficient operations and exceptional cuisine. Develop your talent with us as Jr. Sous Chef, where your care and creativity will elevate our menus!
    Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club’s illustrious former members have included Winston Churchill and Bing Crosby
    Summary Of Responsibilities
    Reporting to the Manager Position Title , responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
    Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards
    Conduct daily shift briefings to kitchen Colleagues in absence of the Sous Chef
    Ensure all kitchen Colleagues are aware of standards and expectations
    Liaise with the Outlet Chef to keep open lines of communication regarding guest feedback
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage
    Have full knowledge of all menu items, daily features and promotions
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow kitchen policies, procedures and service standards
    Follow all safety and sanitation policies when handling food and beverage
    Other duties as assigned