Jobs Kenya

Company Founded: Founded in 1904

  • Fairmont Gold Assistant Manager Butchery Chef De Patie StoreKeeper Health Club Supervisor

    Fairmont Gold Assistant Manager Butchery Chef De Patie StoreKeeper Health Club Supervisor

    Responsibilities

    Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service
    Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times
    Ensuring that all team members have the necessary resources available to exceed guest expectations
    Consistently seeking ideas for enhancing the Fairmont Gold product and services
    Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
    Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
    Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
    Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
    Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
    Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
    Balance operational, administrative and Colleague needs
    Lead the operation of the Fairmont Gold arrival and departures experience.
    Involvement with training, development and performance management of all Fairmont Gold Attendants
    Participating in recruitment and training of new Fairmont Gold Attendants
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned

    Qualifications

    Purchasing Coordinator

    Are you organised, passionate and ready to grab this opportunity to join our Procurement team of professionals who turn moments into memories for our guests and colleagues everyday? COME AS YOU ARE AND SHARE YOUR TALENT!

    What Is In It For You

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What You Will Be Doing

    Reporting to the Purchasing Officer, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, engaging and friendly service
    You’ll arrange requisitions for stock replacement
    You’ll receive, classify, store, take care of, distribute, request and take inventory of food & beverage, materials, supplies and equipment
    You’ll arrange lists of excess or outdated items
    You’ll Keep storage facilities, loading docks, materials and supplies in a neat and orderly fashion.
    You’ll oversee the loading, unloading and executing of delivery trucks.
    You’ll load and unload at the point of pick-up, delivery or distribution when necessary.
    You’ll pack, unpack, count, weigh, and measure materials, supplies and equipment upon receipt.
    You’ll check materials received against invoices and notes breakage and discrepancies in quantity or quality.

    Your Experience And Skills Include

    You’ve had several years of professional experience in purchasing, ideally at a hotel or catering facility, and speak English fluently
    You’ll bring a positive attitude, service orientation and team spirit to your job, so that you can give your colleagues optimal support in negotiating the maze of figures
    You can inspire colleagues, and you have good self-management skills
    You’re a doer – and even if you do it wrong sometimes, you openly admit it
    You’re not just bringing your abilities, but also your character
    You’re computer literate and must have experience with MS Office and FMC
    Service minded, with attention to quality
    A thorough and organized approach

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  • Sous Chef Bartender-Cin Cin Digital Marketing Executive

    Sous Chef Bartender-Cin Cin Digital Marketing Executive

    About the job
    Reporting to the Executive Sous Chef, the Sous Chef will coordinate, plan and supervise the production, plating and presentation of the food at all events in a cost effective, safe manner to meet/exceed customer expectations and attract future business.

    What is in it for you?

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What You Will Be Doing

    Review daily function notices, allergy notices, and weekly forecasts and communicate with staff through regular departmental meetings. Be proactive when dealing with allergies.
    Knowledge of all kitchen stations, allocate staff and/or assist in peak periods as needed
    Lead the culinary team, ensuring all staff maintain a safe and injury free workplace by following Safe Work Practices, complying with all Sanitation and Health and Safety standards, and ensuring the safe operation of all kitchen equipment
    Review menu standards and recipes – update Cooks and Service staff on features and offerings for day
    Producing meals of the highest quality, exceeding our guest’s expectations. Ensure food preparation and presentation standards are upheld and prepared according to the specified menus and daily function notices.
    Ensure all food and operating supplies are ordered, delivered and available for day/evening operation.
    Ensure daily food costs and payroll management are in line with forecast and budget allocations
    Continually promote professional work habits, good relationships with other hotel departments, and rewarding a job well done.
    Collaborate with both front line Outlet Manager and Servers to ensure respectful and cohesive focus on all aspects of an outstanding Guest dining experience.
    Ensure action plans from Colleague Engagement Survey are established and achieved.
    Participate in the weekly Chef’s meeting – advising updated operational deadlines, successes and challenges
    Work within budgeted guidelines, and take responsibility for the minimization of: Labour costs, food costs, food waste, and additional expenses – monitor, track and adjust according to forecasted updates.
    Create menu standards, complete with pictures and recipes
    Ensure all equipment is in working order – process repairs or replacements in timely fashion to avoid negative operational impact.

    Your Experience And Skills Include

    Highly energetic and excited about the challenges that a large and versatile resort offers
    Minimum of 7-8 years’ experience in a culinary leadership role
    Diploma level formal training in culinary
    A passion for food and desire to further develop culinary and leadership skills
    An effective supervisor and trainer
    Innovative, detail-oriented and quality conscious
    Actively seeking knowledge of new trends in presentation and preparation
    Self‑motivated, with the ability to make effective decisions
    Demonstrates initiative, and the ability to multitask and work with minimal supervision
    Ability to maintain high service levels under pressure
    Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
    Ability to consistently stand and walk through out shift

    Your Team And Working Environment

    Fun-loving, Vibrant & passionate to grow with us
    The environment has magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens, and offer a unique blend of comfort

    Our Commitment To Diversity & Inclusion

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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  • Receiving Clerk

    Receiving Clerk

    What Is In It For You

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What You Will Be Doing

    Assist the Director of Finance & Purchasing Manager with any projects that may arise

    Purchasing & Receiving Coordinator

    Consistently offer professional, engaging and friendly service
    Assist Purchasing manager & Director of finance to procure and with inventory management platform, Materials Control.
    Assist in verifying and resolving cost discrepancies including obtaining credit from suppliers
    Support PO processes and general ensure expense controls are implemented and followed by all team members.
    Verify accuracy and quality of deliveries to the Hotel with “hands on” analysis of items with drivers
    Direct deliveries to storage destinations and assist with the transportation of such items when necessary
    Ensure proper storage of deliveries into inventory rooms as designated
    Monitor and replenish stock/counts through agreed upon par levels
    Maintain stock and supply areas with accuracy, detailed signage, proper positioning, cleanliness of spaces, and organization for all locked storerooms
    Champion our curio process of outgoing items, ensuring properly boxed/packed, labeled and recorded
    Own the loading dock and receiving area to ensure cleanliness and organization
    Follow department policies, procedures and service standards
    Maintain accurate records of all requisitions, purchase orders, deliveries and disbursements. Record and confirm all discrepancies as required. Running stock & cost reconciliation reports and requesting recounts where necessary
    Communicate discrepancies clearly on invoices or packing slips to ensure Accounts Payable has accurate information for payment
    Ensure that all goods are appropriately requisitioned and recorded before disbursing
    Ensure accurate and timely month-end close and financial reporting.
    Maintains proper inventory records on a regular basis.
    Performs continuous checks on inventory of stock, and maintains the required levels of stock at all times.
    Any other duties as may be required

    Your Experience And Skills Include

    Minimum of 3 year experience in a similar role
    Basic Accounting CPA 2 added advantage
    Formal training in purchasing at least diploma level
    Food handling is an asset
    Able to demonstrate that he/she is able to work well in a fast-paced, high-pressure environment. Balancing multiple projects and adhering to deadlines is essential
    Candidate must be highly organized, pay close attention to detail and have excellent verbal and written communication skills
    A driven individual with willingness to both learn and teach others is highly preferred
    Knowledge of Microsoft Word and Exel is required and experience in working with MC system added advantage

    Your Team And Working Environment

    Fast-paced, upscale, luxury hotel with outsourced security
    Hospitality employees worldwide making this a great place to develop lifelong connections

    Our Commitment To Diversity & Inclusion

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    Apply via :

    careers.accor.com

  • Laundry Supervisor Housekeeping Supervisor Commis Chef Director of Digital, Marketing and Communications Demi Chef de Partie Housekeeping Supervisor Food and Beverage Order Taker Breakfast Chef Sales Manager (Leisure)

    Laundry Supervisor Housekeeping Supervisor Commis Chef Director of Digital, Marketing and Communications Demi Chef de Partie Housekeeping Supervisor Food and Beverage Order Taker Breakfast Chef Sales Manager (Leisure)

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offer professional, friendly and engaging service to all internal and external guests/contracts
    Lead and supervise the day-to-day operation of the department to ensure service standards are followed
    Handle Guest concerns and react quickly, logging and notifying the proper areas 
    Actively participate in daily briefing, daily warm up and department meetings
    Ensure all colleagues are informed daily about priorities in the department
    Establish and maintain constructive, supportive and professional colleague relationship
    Working knowledge of financial reporting structures (budgets, labor, productivity, revenue, expenses) 
    Responsible for the recruitment, training and ongoing performance management of all Laundry/Valet colleagues 
    Assist in balancing operational, administrative and Colleague needs 
    Report necessary maintenance items in a timely manner and maintain open communication with Engineering team
    Follow departmental policies and procedures 
    Follow all safety and sanitation policies
    Other duties as assigned

    Your experience and skills include:

    Adhere to Fairmont Grooming Guidelines
    Proficient in English (verbal & written) essential 
    High school diploma or equivalent preferred
    Minimum 1 year experience in a supervisory capacity in a hotel
    Housekeeping or Laundry environment
    Proven training skills
    Experience with Hotel Property Management System, Micros
    Fidelio desirable
    Proactive with a meticulous eye for detail
    Strong organizational, supervisory and communication skills
    Able to convey information and ideas clearly
    Ability to evaluate and select among alternative courses of action quickly and accurately
    Work well in stressful, high-pressure situations
    Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
    Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

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  • HR Intern

    HR Intern

    What is in it for you?

    Learning programs through our Academies and the opportunity to earn qualifications.
    Opportunity to develop your talent and grow within our property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing?

    Assist the Human Resources Department in the day-to-day operation of the department as required
    Foster and promote positive Colleague relations through an environment that encourages open communication, trust and mutual respect.
    Ensure the Human Resources department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all colleagues
    Schedule and arrange appointments as required
    Compose correspondence for the HR Department, such as letters, contracts as requested especially for trainees
    Support internal HR projects, tracking necessary action and updating reports as progress is made
    Filing Employee records as per Fairmont standards
    Handle all office administration duties such as faxes, mail, phones, photocopying, office supplies
    Assist with scheduling of interviews for qualifying candidates for various posts
    Assist Human Resources Department with the Colleague Review performance tracking and communication to Leaders
    Maintain and communicate the HR Weekly Status Change report
    Participate in the monthly payroll preparation and make sure it is processed accurately and in appropriate time
    Be familiar with the recruitment processes and assist as requested
    Maintaining and organizing information on the colleagues notice boards ensuring expired posting are removed

    Qualifications

    Minimum of a diploma in Human Resources Management or any other related field.
    Must possess excellent interpersonal, communication, and presentation skills with a high degree of organizational and administrative ability.
    Must be able to identify with and create a rapport within our diverse multi-cultural environment and to address challenges as they arise.
    Computer literate with demonstrated knowledge of E-Mail and Microsoft Office Software.
    Must be professional, highly productive, self-motivated and energetic.

    Your Team And Working Environment

    Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

    Our Commitment To Diversity & Inclusion

    We are an inclusive company and our ambition is to attract and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

    Apply via :

    careers.accor.com

  • Bar Glass Hand Order Taker

    Bar Glass Hand Order Taker

    Passionate about F&B? As a Glass hand, you will work with your team to create unforgettable experiences for our guests.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Outlets Supervisor, responsibilities and essential job functions include but are not limited to the following: 

    Support our fast-paced and incredible Cin Cin team in our Award winning five-star property located in the heart of beautiful Nairobi.
    Assist with the assembly and preparation of ingredients for the bar as required;
    Be responsible for the cleaning duties within the bar and food preparation areas;
    Maintain a high level of workplace hygiene and safety in the Bar and related areas;
    Become a part of our sociable and diverse team of Heartists

    Your experience and skills include:

    Previous stewarding or waiter experience in a similar environment is preferred, with an understanding of the needs and expectations of our luxury guests
     A professional and friendly can-do attitude, with fantastic interpersonal skills;
     Reliable and punctual with a high attention to detail and willingness to go the extra mile;
     Flexibility to work varying shifts including weekends and public holidays.

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  • Fitness Instructor Pastry Junior Sous Chef

    Fitness Instructor Pastry Junior Sous Chef

    Fitness Instructor
    Responsible for the overall operations and Guest satisfaction of the spa fitness areas, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety and uncompromising attention to detail and Guest care.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 
    What you will be doing:
    Reporting to the Health Club Supervisor, responsibilities and essential job functions include but are not limited to the following: 
    Lead fitness exercise sessions, personal training sessions, group training experiences and in-service education sessions
    Appointment setting and scheduling of personal appointments 
    Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator
    Maintain thorough knowledge of all spa-fitness services, protocols and procedures
    Maintain cleanliness of all type of equipment. common areas and service areas
    Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications
    Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts. 
    Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided. 
    Ensure the spa-fitness facility is in peak condition at all times

    Your experience and skills include:

    Service focused personality is essential; experience is an asset
    Prior experience working within a fitness environment 
    Previous experience in a similar role
    Qualifications in relevant field
    Experience in group class instructions

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  • Concierge Senior Chef De Partie Commis Pastry

    Concierge Senior Chef De Partie Commis Pastry

    Concierge
    The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay. Acting as a liason between Owners, Guests, internal departments, and external vendors, you help ensure not only the Owners and guests enjoy their Lodge experience but assist in making all requests as seamless as possible. 
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

    Assist guests with all inquiries, both hotel and non-hotel related
    Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
    Maintain good relationship with Airport Concierge
    Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
    Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
    Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
    Consult Log Book for information/requests left by outgoing shift
    Manage incoming guest mail, messages, facsimiles and special deliveries
    Manage all transportation requests
    Manage outgoing guest mail, courier services and parcel postage as requested by guests
    Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
    Receive telephone calls and take messages for guests who are out
    Conducts all of the above in accordance with the hotel’s policy, while adhering to Fairmont brand Standards

    Your experience and skills include:

    Skilled in Front Office operations and supervision with the ability to work in a multicultural and diverse environment
    Minimum 3 – 5 years’ relevant experience with at least 2 year at a Guest services
    Penchant for customer service and effectively manage guest complaints
    Ability to train and manage a dynamic team
    Excellent English communication skills; both verbal and written
    Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

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  • Hostess Restaurant Waiter Carpenter Demi Chef De Partie (Hot & Cold) Food & Beverage Supervisor Bar Tender Breakfast Chef Commis Chef Spa Therapist Kids Club Attendant Gym (Fitness) Instructor Driver Guides Chef De Partie (Cold & Hot Kitchen) Laundry Supervisor Income Auditor Laundry Operator Syces Doorman Tailor In Room Dining Waiter Royal Service Agents Public Attendant Night Auditor Mechanic Waiter (Mini Bar) Baker-Demi Chef de Partie Activities Officer/Naturalist Electrical/Boiler Technician Plumber

    Hostess Restaurant Waiter Carpenter Demi Chef De Partie (Hot & Cold) Food & Beverage Supervisor Bar Tender Breakfast Chef Commis Chef Spa Therapist Kids Club Attendant Gym (Fitness) Instructor Driver Guides Chef De Partie (Cold & Hot Kitchen) Laundry Supervisor Income Auditor Laundry Operator Syces Doorman Tailor In Room Dining Waiter Royal Service Agents Public Attendant Night Auditor Mechanic Waiter (Mini Bar) Baker-Demi Chef de Partie Activities Officer/Naturalist Electrical/Boiler Technician Plumber

    About the job
    As restaurant hostess, primary responsibility is to greet and seat all guests that dine in the restaurant. In addition to this task hostess must be highly visible at all times and be ready to provide any assistance to guests as requested or required.

    What is in it for you?

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing?

    Demonstrates Fairmont’s Service Plus Standards in all interactions
    To report on duty punctually, in full uniform according to appearance and grooming standards
    To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
    To consistently offer professional, friendly and warm service
    To demonstrate a complete understanding of Restaurants’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
    To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
    To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
    Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
    To follow all of safety and sanitation policies when handling food and beverage
    Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
    Follows Hotel’s telephone etiquette standards
    Follows Occupational Health & Safety regulations
    Reports suspicious people, parcels, and behaviors to Security
    Ensures adherence to Fairmont’s Code of Ethics

    Your Experience And Skills Include

    Certificate in food and beverage.
    A minimum of 2 years’ experience.
    Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
    Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
    Proficient in the English language (verbal & written), second language is an asset
    Must be able to handle a multitude of tasks in an intense, ever-changing environment
    Must be flexible in terms of working hours.
    Must be computer literate

    Your Team And Working Environment

    Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

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  • Front Desk Agent Bartender (Cin Cin) Learning and Development Manager

    Front Desk Agent Bartender (Cin Cin) Learning and Development Manager

    What is in it for you?

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing?

    Will ensure that guest attention is the utmost priority in the department during check in and check out processes and all throughout when guests are booking activities.
    Will ensure that the Reception Desk is covered at all times, the telephone is answered to standard, and arrival/departure process is being handled in an efficient manner.
    Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
    Will follow consistently the service essentials for reception while performing your duties and ensure guest satisfaction. 
    Will ensure you are able to explain in great detail when conveying information about the registration process, explaining credit card procedures, settlement of accounts.
    Will not always provide requested information to guests, but also offer suggestions/ recommendations/ opinions to the guest enhancing the service by offering your professional guidance.
    Will ensure guest preferences are highlighted to all concerned in order to offer seamless service.
    Must exceed customer expectations at all times and turn moments to memories for our guests.
    Will ensure that you are conversant with 25 FAQS in the department.
    Will ensure all the computers and printers are in good working order. Report immediately any faults and follow up.
    Will make sure the reception and lobby area is arranged according to the Fairmont Standards at all times
    Will ensure that before reporting on duty you are in complete uniform, maintaining posture, and engaging the guest.
    Will be a role model in the department; known for consistently following Hotel standards.
    Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
    Will ensure you check the timetable daily in cases of duty changes
    Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
    Will follow all FHR standards are followed by the team.
    Has outstanding guest services skills, professional presentation and sophisticated communication skills.
    Is proficient in the property management system- Opera, operational logistics of the Hotel, currency exchange and cash float, and accounting systems management.
    Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
    Fully aware of all of the room features and how to operate them.
    Able to give clear and concise information when communicating to guests, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
    Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
    Will actively seek duties and tasks during slow periods to maximize efficiency.
    Must be able to work independently
    Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
    Will ensure that equipment and material is maintained and is in proper working condition at all times and report any missing or damaged items to the supervisor.
    Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
    Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
    Ensure you report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
    Ensure you follow all health and safety standards as per FHR and FMKSC at all times
    Will be in charge of individual PMS during check out processes and any pending PM to be discussed with the Supervisor.
    Will ensure safe drops are done as per the standard and ensure you have proper float for their day to day shift.
    Upsell room categories during reservations or check in.
    Will be in charge of personal float given to you by the company.
    Will be cost conscience and able to control costs of all stationary at your disposal.
    Will attend all trainings as requested.
    Will sign the training forms after attendance.
    Support all environmental initiatives at all times.
    Can be allocated any other duties as required by management.

    Your experience and skills include:

     Minimum diploma in hospitality training
    Working knowledge of Opera system
    Experience of atleast 3 years as a front office agent in a fast paced organization or resort.
    Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
    Positive, outgoing and professional attitude with a passion for  service
    Must be a great communicator

    Your team and working environment:

    Fun-loving, Vibrant & passionate to grow with us
    The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort

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