Company Founded: Founded in 1904

  • Accounts Assistant

    Accounts Assistant

    Summary Of Responsibilities
    Reporting to the Unit Accountant responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Daily recording of entertainment and promotion accounts
    Daily support of accounts payable and accounts receivable
    Assist with the reconciliation and payment of third party cheques
    Maintain stationary level and reorder as required
    Ensure vendor files are up to date
    Assist in the month end reporting
    Provide office administration duties as required
    Follow departmental policies and procedures
    Follow all safety policies
    Other duties as assigned
    Primary Location
    Kenya-Masai Mara National Reserve-The Fairmont Mara Safari Club
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Rotating / Shift Work
    Closing Date
     
    Jul.2017, 3:59:00 PM
    Qualifications
    Previous office administration or accounting experience preferred
    Computer literate in Microsoft Window applications or relevant computer applications required
    University/College degree in a related discipline an asset
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (inlcude but are not limited to):
    Frequent sitting throughout shift
    Occasional lifting and carrying up to 20 lbs
    Occasional kneeling, pushing, pulling, lifting
    Occasional ascending or descending ladders, stairs and ramps

    Apply via :

    frhi.taleo.net

  • Executive Housekeeper Fitness Instructor Doorperson Mechanic Guest Services Agent Interns

    Executive Housekeeper Fitness Instructor Doorperson Mechanic Guest Services Agent Interns

    Summary Of Responsibilities
    Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Lead and manage the day-to-day operation of the department and ensure service standards are followed
    Address guest concerns and react quickly, logging and notifying proper departments as required
    Conduct regularly scheduled departmental meetings
    Manage the departmental budget in a fiscally responsible manner
    Oversee the recruitment and training of all Housekeeping Colleagues
    Balance operational, administrative and Colleague needs
    Follow departmental policies and procedures
    Report necessary maintenance items
    Follow all safety and sanitation policies
    Other duties as assigned
    Primary Location
    Kenya-Nairobi-Fairmont The Norfolk
    Employee Status
    Regular
    Job Level
    Management / Supervisory
    Schedule
    Full-time
    Shift
    Day Job
    Travel
    No
    Closing Date
    Jul.2017, 10:59:00 PM
    Qualifications
    Previous leadership experience required
    Computer literate in Microsoft Window applications preferred
    University/College degree in a related discipline an asset
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Visa Requirements: Kenyans are encouraged to apply
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    Use the link(s) below to apply on company website.  

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  • Procurement Officer Bartender

    Procurement Officer Bartender

    The Purchasing Officer will be based at Fairmont The Norfolk. He/ she is responsible for negotiating, acquiring, and documenting all purchases as authorized by the General Manager and Controller, he/she must ensure that all hotel goods are properly received, stored, and issued and the Purchasing Officer must work closely and effectively with all the department heads.
    Summary Of Responsibilities
     
    Reporting to the Purchasing Manager, responsibilities and essential job functions include but are not limited to the following:
     
    Consistently offering professional, engaging and friendly service
    Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
    Must be able to maintain good relationship with all departments to promote effective purchasing.
    Must have a commitment to follow all local and corporate policies and procedures as they relate to Audits.
    Supervise, train and motivate Purchasing department employees and thoroughly understand all of their duties and responsibilities.
    Ensure that the department works closely with the Chef and the Restaurant Manager to purchase the highest quality product while constantly searching for the lowest price.
    Ensure that all purchase order requests are properly completed and approved before a purchase order is prepared and the items are purchased.
    Ensure that all items received by the hotel are properly documented in accordance with Fairmont Hotels & Resorts purchasing and receiving procedures.
    Negotiate food prices, place daily food orders based on requirements, and ensure prompt delivery as requested within the prescribed receiving hours.
    Place weekly liquor, beer and wine orders as required.
    Generate purchase orders (or equivalent) and obtain authorization from the Controller and General manager prior to processing these orders.
    Assist management with obtaining competitive price quotations and confirm purchase availabilities.
    Provide the Controller with a monthly summary of outstanding purchase orders for goods and services received, but not yet invoices, prior to month-end, as detailed in the Policy & Procedure Manual.
    Participate as required in the monthly or quarterly count of food and beverage inventories as well as with the quarterly count of operating equipment, according to company policy.
    Ensure that there are sufficient expendable operating supplies on hand for each department by coordinating regular inventories with the storeroom personnel and /or department heads.
    Distribute a copy of the purchase orders to the receiving department, if this process is not electronic, to ensure accurate receiving and distribution of goods.
    Assist the Accounts Payable Clerk in researching any discrepancies on invoices.
    Establish and maintain par stocks on all inventoried items, keeping in mind that inventory levels must be kept as low as possible without compromising the efficiency of the hotel.
    Coordinate the corporate annual operating equipment and supply requirements with the corporate Purchasing Department and the appropriate hotel department heads.
    Take appropriate personnel related action (i.e., hire, commend, discipline, evaluate, etc.,) with Purchasing staff as required.
    Conduct frequent quality control audits to ensure staff is properly trained and following established procedures.
    Coordinate and participate as necessary in all month-end or quarterly inventories of food, beverage, operating equipment and supplies.
    Primary Location
    Kenya-Nairobi-Fairmont The Norfolk
    Qualifications
    Atleast 4years experience in a similar role is an asset
    A diploma/degree in Purchasing or Supplies management
    Physical Aspects of Position (include but are not limited to):
    Constant standing and walking throughout shift
    Visa Requirements: Candidate must be a Kenyan citizen
    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Rooms Division Manager

    Rooms Division Manager

    Summary Of Responsibilities
    Reporting to the General Manager , responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Lead and manage all aspects of the Front Office department and ensure all service standards are followed
    Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
    Handle guest concerns and react quickly, logging and notifying proper areas
    Conduct regularly scheduled departmental meeting
    Manage the departmental budget
    Balance operational, administrative and Colleague needs
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned

    Apply via :

    frhi.taleo.net

  • Fitness Instructor

    Fitness Instructor

    Summary Of Responsibilities
    Reporting to the Health Club Manager, responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Supervise and ensure all fitness services, protocols and procedures are followed
    Ensure the cleanliness of the fitness area including all equipment
    Ensure the smooth operation of all equipment through periodic service checks and reporting work orders promptly
    Plan and conduct fitness exercise sessions, personal training sessions, group training experiences, and in-service education sessions
    Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety
    Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise
    Provide a high level of guest satisfaction through effective communication
    Assist in the recruitment, development and training of all fitness staff
    Ensure proper staffing and scheduling in accordance to productivity guidelines
    Balance operational, administrative and Colleague needs
    Follow departmental policies and procedures
    Follow all safety and sanitation policies
    Other duties as assigned
    Primary Location
    Kenya-Nairobi-Fairmont The Norfolk
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Rotating / Shift Work
    Travel
    No
    Closing Date
     
    Jul.2017, 10:59:00 PM
    Qualifications
    Previous experience as a Fitness Instructor required
    Certification in CPR and First Aid required
    Certification in a Fitness related discipline required
    Computer literate in Microsoft Window applications preferred
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Previous experience as a Fitness Instructor required
    Physical Aspects of Position (includes but are not limited to):
    Frequent standing and walking throughout shift
    Occasional lifting and carrying up to 30 lbs
    Frequent kneeling, pushing, pulling, sitting
    Occasional ascending or descending ladders, stairs and ramps
    Visa Requirements: Candidate must be a Kenyan Citizen.

    Apply via :

    frhi.taleo.net

  • Guest Services Agent Mechanic

    Guest Services Agent Mechanic

    Summary Of Responsibilities
    Reporting to the Front Office Supervisor , responsibilities and essential job functions include but are not limited to the following:
    Consistently offer professional, friendly and engaging service
    Greet, check in and settle guest accounts while ensuring all service standards are followed
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned
    Primary Location
    Kenya-Masai Mara National Reserve-The Fairmont Mara Safari Club
    Employee Status
    Regular
    Job Level
    Colleague
    Schedule
    Full-time
    Shift
    Rotating / Shift Work
    Closing Date
    Jun.2017, 3:59:00 PM
    Qualifications
    Proficient in the English language (verbal & written), second language is an asset
    Must be able to handle a multitude of tasks in an intense, ever-changing environment
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Previous customer related experience an asset
    Previous PMS experience an asset
    Computer literate in Microsoft Window applications an asset
    Must be able to type 25 words per minute
    Must possess a professional presentation
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Hospitality Diploma is an asset
    Must be flexible in terms of working hours
    Must have the ability to handle cash effectively and accurately
    Physical Aspects Of Position
    Physical aspects of the position include but are not limited to the following:
    Frequent standing and walking throughout shift
    Occasional kneeling, pushing, pulling, lifting
    Occasional ascending or descending ladders, stairs and ramps
    Visa Requirements
    Insert text as applicable
     
    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Front Desk Agent

    Front Desk Agent

    Job Description

    First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    What is in it for you:

    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Consistently offer professional, friendly, and engaging service
    Handle all Guest requests promptly and efficiently
    Follow Front Office policies, procedures, and service standards
    Welcome, check-in, and check-out guests
    Greet, check-in, respond to requests and settle accounts while providing exceptional service
    Take the initiative to add a personalized experience
    Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
    Assist guests regarding hotel facilities in an informative and helpful manner
    Efficiently handle all guest queries and requests
    Promptly and pleasantly handle phone calls and guest messages
    Ensure that the guest services Desk is appropriately supplied and stocked at all times
    Follow all safety and sanitation policies
    Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
    Have full knowledge of the hotel’s emergency procedures
    Maintain a safe working environment
    Assist Front Office with administrative duties as required
    Participate in meetings
    Other duties as assigned

    Qualifications

    Your experience and skills include:

    Fluency in English (additional languages are an asset)
    Ability to multitask in a dynamic environment while maintaining composure
    Excellent written and verbal communication skills with a knack for building rapport with guests
    Strong organisational and leadership abilities
    Proficiency in Microsoft Windows programs
    Previous work experience in hospitality or customer service
    Ability to create unforgettable impressions by surpassing guest expectations
    Proficiency in cash handling
    Capacity to address guest requests and resolve issues sensitively and professionally
    Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
    Team player mentality with a willingness to continuously develop and learn
    Precision in work and keen attention to detail

    Apply via :

    jobs.smartrecruiters.com

  • Jnr Sous Chef – Pastry 


            

            
            Pastry Chef 


            

            
            Hygiene Supervisor 


            

            
            Front Desk Agent

    Jnr Sous Chef – Pastry Pastry Chef Hygiene Supervisor Front Desk Agent

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Junior Sous Chef – Pastry who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

    This position is responsible for assisting in supervising the overall pastry operations, ensuring maximum guest satisfaction through planning, organizing, directing and  controlling the operation and  administration. Ensuring all standards as set by the hotel and  regulated by local authorities, as well as all hygiene, cost control systems are followed and  maintained. At the same time to work closely with Food and Beverage and other operational departments.

    Key Areas of Responsibility

    Pastry Kitchen Operations

    Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily Pastry operation, quality control and food hygiene.
    Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
    Ensure that pastry stock levels within the department are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
    Collaborate with the Culinary team and Head of Pastry and respective and teams, to create a yearly marketing plan for the outlet.
    Check the taste, temperature and visual appeal of pastry items prepared to ensure that the quality and portion are consistent and as per specifications set out.
    Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
    Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
    Practice strict control of food portioning and  wastage, ensuring gross food profitability

    Guest and Service Delivery

    Interacts with guests to obtain feedback on product quality and service levels
    Responds to and handles guest priorities and  reports to seniors for further resolve
    Provides guidance to junior kitchen staff members, including within pastry and bakery sections

    Leading others

    Work closely with leaders to understand all financial budgets and goals and deliverables
    Manage and provide leadership to all subordinate such as Chef De Partie -Pastry, Commis-Pastry as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
    Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
    Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
    Set example to others on personal hygiene and cleanliness on and off duty.
    Perform other reasonable duties as assigned

    Qualifications

    College Diploma or Degree  in Culinary Arts – Pastry preferred
    Experience in Luxury hotel offering leadership in Pastry
    Minimum of four (4)years relevant experience in similar position, preferably in similar operations style and luxury property
    Strong working knowledge with computer, MS office, Opera, MC
    Good reading, writing and oral proficiency in English language
    Passionate, energetic and self-motivated individual who can deliver exceptional performance.
    Excellent culinary and organizational skills.
    A team player with communication and interpersonal skills.
    Ensure consistency and people training, including development and continuous assessment
    Apply with up to date CV and Portfolio of own creative executions showcasing skills and techniques.

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a remote luxury property

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Finance Analyst

    Finance Analyst

    The role holder will be responsible for creating dashboards  and data modelling, which will be used by senior management in decision making.

    Apply via :

    jobs.accaglobal.com

  • Cluster Executive Chef 


            

            
            Royal Service Agent

    Cluster Executive Chef Royal Service Agent

    Job Description

    Cluster Executive Chef

    Your leadership as Cluster Executive Chef will ensure the highest possible quality with regard to preparation, presentations and menu selection. The Cluster Executive Chef will effectively lead our culinary department, recruiting and developing a team of professionals who will continually strive to be the best at the Norfolk and Mara Safari Club.  

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following: 

    Frequently tour through all Kitchens, Stores and other food production facilities at the Norfolk and Mara Safari Club ensuring the highest possible hygiene and maintenance standards.
    Meet daily with Culinary Management to communicate daily operational challenges & successes.
    Promote a fun, professional and disciplined work environment
    Lead by example using Fairmont’s Mission, Vision and Values,
    Support/Coach/Lead and Motivate kitchen colleagues & managers.
    Chairs weekly Sous Chef meeting.
    Ensure all kitchen colleagues & managers are aware of standards and expectations.
     Ensure proper hygiene and Health Authority, promoting Health and Safety at all time.
    Ensure that safe catering requirements are met.
    Conduct daily walk through hotel kitchens and accompanying areas to ensure proper cleanliness.
    Strive to improve all food preparations, presentations & menu selections.
    Attend CES committee meetings with Sous Chefs and colleagues to address colleague CES issues and create action plans to improve results.
    Approve all food menus including Banquet, IRD and outlets.
    Actively walk through the hotel to ensure all outlets and Banquet rooms exceed Fairmont standards in terms of food quality and set-ups.
    Interact closely with catering department to assist in meal co-ordination while meeting with clients.
    Ensure all VIP & Royal visits are handled and prioritized properly.
    Continually expand on our current food product to lead our colleagues to the next level.
    Strives to increase all hotel Trust You results. Attend J.D.P. communication meetings for food quality, menu content and timeliness of service.
    Keep current on new trends in the market place.
    Ensure that the Culinary managers utilize progressive corrective actions to correct, supervise and coach colleagues that need improved performance.
    Strive to achieve monthly labour and food cost budget
    Minimize wastage/spoilage in all kitchen areas.
    Strive to ensure that projects are completed by assigned deadlines.
    Conduct spot checks of hotel suppliers and other companies that would like to supply the hotel.
    Conduct meeting with food suppliers, review products, prices, quality, delivery etc.
    Maintain staffing guidelines, as to yearly budgets/business, hires, disciplines, terminates if required
    Attends hotel/division/leader meetings.
    Strives to gain “A” rating in the country.
    Maintain storeroom par level and realize the importance of food turnovers.
    In conjunction with the Chief Steward, maintain the chine, glassware and silver inventories.
    Hold performance reviews with the Executive Members of the culinary department.

    Qualifications

    Your experience and skills include:

    Minimum 3 years experience as an Executive Chef in a 5-star luxury property
    Great and proven leadership skills
    Fine Dining and Banqueting experiences in a 5-star luxury property is a must
    Have a strong working knowledge of International Cuisine.
    Ability to create great guest experiences with a beautiful, vast and extensive space
    Experience working in Europe or Asia is an asset.
    Proven track record of cost control including food, equipment, labour and wastage to meet the food quality goals and the hotel’s financial goals.
    Enthusiastic and with an outgoing personality who is very guest-driven
    Demonstrate a real passion for menu planning leadership
    Strong understanding of HACCP
    Accreditation from a recognized Culinary School.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :