Jobs Kenya

Company Founded: Founded in 1904

  • Front Office Agent Commis Chef Intern Operations Intern Procurement Intern Engineering Intern Executive Housekeeper

    Front Office Agent Commis Chef Intern Operations Intern Procurement Intern Engineering Intern Executive Housekeeper

    As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
    What is in it for you:

    Global Accor benefits 
    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world

     What you will be doing:

    Greet, check-in, respond to requests and settle accounts while providing exceptional service
    Take initiative to add a personalized experience
    Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
    Attend to reservations in conjunction with our reservations team 

     Your experience and skills include:

    Service focused personality is essential; experience is an asset
    Prior experience working with Opera or a related system
    Fluency in English; additional languages are a plus

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    Use the link(s) below to apply on company website.  

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  • Sous Chef – Nanyuki

    Sous Chef – Nanyuki

    What’s in it for you:

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    Maintaining and running of kitchen in absence of Executive Sous Chef
    Maintain stock control, ensuring that stock levels are in line with Company requirements.
    Monitoring training of all members of kitchen staff and assessing progress.
    Drive the development of menus and dishes is as per SOP and completed in a timely period.
    Ensuring correct stock rotation of food and ordering food goods from suppliers.
    Checking and ordering of equipment via correct channels.
    Additional responsibilities in absence of line manager or senior employee.
    Lead, coach, mentor the team as well as drive the daily operations of the pastry section

    Your experience and skills include:

    3 years as  Sous Chef in a 5 star or Premium Hotel
    Great & proven leadership skills
    Excellent planning & Organizational Skills
    A creative approach to the production of high-quality foods and knowledge of bakery
    Excellent leadership & training skills
    Ability to multi-task and meet deadlines
    Up to date with current trends

    Apply via :

    careers.accor.com

  • Security Supervisor – Nanyuki IT Officer – Nanyuki Front Office Agent – Nanyuki

    Security Supervisor – Nanyuki IT Officer – Nanyuki Front Office Agent – Nanyuki

    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    Ensuring that the safety and security of staff and guests across the hotel and residential areas.
    Leading the team in creating the safest and securest space for our guests and employees
    Assisting in conducting internal investigations when necessary.
    Monitoring and maintaining security and safety systems.
    Training and developing the security team reporting to you on technical skills and the different security protocols and Hotel policies.
    Responsible for Training and implementation of Fire, Life and Safety including response plan and practical firefighting at the hotel.
    Responsible for conducting internal investigations when necessary.
    Liaise and build relationships with local authorities and law enforcement agencies to ensure good coordination

    Your experience and skills include:

    Diploma in Criminology and Security management – Desirable Degree
    Proven knowledge in CCTV operations
    Four years’  experience in 5 star / Premium Hotel
    Thorough knowledge of all operational aspects of a hotel security department and experience in handling administrative and supervisory duties.
    Ability to conduct investigations and resolve problems.
    Thorough knowledge of laws in health & safety, fire, building and law.
    Ability to work cohesively with other departments and co-workers as part of a team.
    Ability to lead and inspire the team efficiently and able to solve practical problems.
    Proven track record and 1-2 years’ experience in a similar role preferably in a luxury hotel setup
    Relevant diploma/degree certification or any security training
    Ability to communicate clearly and efficiently in English, both verbal and written.

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  • Porter

    Porter

    Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests. 
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

    Responsible for the delivery of Guests’ to their room, luggage, messages and any other items for delivery within the Hotel
    Consistently offer professional, friendly and engaging service
    Ensure the timely and efficient transfer of luggage to and from the guest’s room
    To ensure the guest is familiar with their room upon arrival ie. temperature control
    Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures and service standards, including all safety policies
    Perform related duties and special projects assigned

    Your experience and skills include:

    Fluency in English required (verbal & written)
    Previous customer related experience an asset
    Excellent communication skills and a professional presentation
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Knowledge of a third language an asset

    Apply via :

    careers.accor.com

  • Accounts Assistant Chief Accountant Concierge

    Accounts Assistant Chief Accountant Concierge

    Reporting to the Cluster Director of Finance and Business Support or his designate, the Accounts Assistant is generally responsible for tax management and payments follow-up.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Cluster Director of Finance and Business Support or his designate, responsibilities and essential job functions include but are not limited to the following: 

    Tax management (Filing/Reconciliation of all Taxes).
    Assist Accounts Payable in supplier accounts reconciliation.
    Keeping track of all types of payments.
    Ensure that all financial payment documents are accurate.
    Maintain a detailed record of outstanding payments.
    Generate required reports and perform analysis as necessary.

    Competencies:

    Strong Analytical skills
    Self-motivated and able to work independently as well as part of a team
    Strong Communication and Interpersonal relationships skills
    Able to work under pressure and motivate others to meet tight deadlines

    Your experience and skills include:

    A graduate degree in business or CPA (K)
    3 years’ experience in a similar position within the hospitality industry.
    Familiar with KRA iTax portal and all Tax related reconciliations
    Accounts Payable experience essential
    Experience in data processing with knowledge of Microsoft spreadsheets, Opera/SUN/MC & Micros

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    Use the link(s) below to apply on company website.  

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  • Senior Brand Manager – Nairobi

    Senior Brand Manager – Nairobi

    Reporting to the Cluster Director, Digital, Marketing & Communications, the Senior Brand Manager will build a strong marketing and communication strategy as well as develop guest experiences, orchestrate launches, push growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools. This role will be based at Fairmont The Norfolk and will support Fairmont Mara Safari Club.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Cluster Director, Digital, Marketing & Communications, responsibilities and essential job functions include but are not limited to the following: 

    Drive development of a renewed luxury guest experience from hotel to conservancy.
    Coordinate with operations and conservancy teams the development process from concept to trade and ensure the respect of timelines.
    Develop a strong communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
    Drive the development of brand communication material to support brand strategies, animation plans and launches.
    Advertising strategy, campaign shootings and developments
    PR strategy and actions
    Recommend and manage a budget with the support and in coordination with the Director of Marketing, Communications and Digital
    Own A&P budget management for digital and animation strategy.
    Support Forecasting
    Lead annual brand strategic marketing plans and campaigns to evaluate brand visibility and maximize business opportunities.
    Analyze guests satisfaction
    Develop loyalty for specific targets (local market, executives)
    Implement brand activities including but not limited to marketing material development, advertising, media, event/activations management, collaterals, promotion, etc.
    Lead competitive analysis to identify business opportunities.
    Supervise the creation of ongoing content and develop story telling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.

    Your experience and skills include:

    Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
    Bachelor’s Degree in Marketing and any related field minimum 5 years’ experience in brand marketing, for luxe or premium brands within or out of the hospitality / travel industry.
    Able to learn fast, especially if not coming from the hospitality industry.
    Able to quickly analyse and understand a variety of target audiences coming from all around the world, b2b and b2c.
    Passionate about the idea of working with and within conservancies, developing hospitality guest experiences as well as guest experiences linked to nature and conservation.
    Passionate about luxe and premium brands and ability to understand various trends from all around the world.
    Proven track record of delivering topline and marketing KPIs (driving share and penetration).
    Experience in managing agencies and creating briefs.
    Proven experience in developing and implementing effective and integrated brand plans.
    Excellent analytical skills.
    Creative approach.
    Good Story teller
    Strong communication, organizational and project leading skills
    Direct management and indirect management skills

    Apply via :

    careers.accor.com

  • Senior Brand Manager – Nanyuki Junior Brand Manager – Nanyuki Banquet Manager – Nanyuki Reservations Supervisor Incentives, Meetings & Events Coordinator

    Senior Brand Manager – Nanyuki Junior Brand Manager – Nanyuki Banquet Manager – Nanyuki Reservations Supervisor Incentives, Meetings & Events Coordinator

    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing
    The Senior Brand Manager, Fairmont Mount Kenya Safari Club & Conservancy, will work closely with the Director of Marketing, Communications and Digital to build a strong marketing and communication strategy as well as develop guest experiences, orchestrate launches, push growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools.

    Drive development of a renewed luxury guest experience from hotel to conservancy.
    Coordinate with operations and conservancy teams the development process from concept to trade and ensure the respect of timelines.
    Develop a strong communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
    Drive the development of brand communication material to support brand strategies, animation plans and launches.
    Advertising strategy, campaign shootings and developments
    PR strategy and actions
    Recommend and manage a budget with the support and in coordination with the cluster director of marketing, communications and digital.
    Own A&P budget management for digital and animation strategy.
    Support Forecasting
    Lead annual brand strategic marketing plans and campaigns to evaluate brand visibility and maximize business opportunities.
    Analyze guests satisfaction
    Develop loyalty for specific targets (local market, executives)
    Implement brand activities including but not limited to marketing material development, advertising, media, event/activations management, collaterals, promotion, etc.
    Lead competitive analysis to identify business opportunities.
    Supervise the creation of ongoing content and develop story telling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.

    Your experience and skills include:

    Bachelor’s Degree in Marketing and any related field minimum 5 years’ experience in brand marketing, for luxe or premium brands within or out of the hospitality / travel industry.
    Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
    Able to learn fast, especially if not coming from the hospitality industry.
    Able to quickly analyse and understand a variety of target audiences coming from all around the world, b2b and b2c.
    Passionate about the idea of working with and within conservancies, developing hospitality guest experiences as well as guest experiences linked to nature and conservation.
    Passionate about luxe and premium brands and ability to understand various trends from all around the world
    Proven track record of delivering topline and marketing KPIs (driving share and penetration).
    Experience in managing agencies and creating briefs.
    Proven experience in developing and implementing effective and integrated brand plans.
    Excellent analytical skills.
    Creative approach.
    Good Story teller
    Strong communication, organizational and project leading skills
    Direct management and indirect management skills

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Chef De Partie – Nanyuki Commis Pastry Chef – Nanyuki Food & Beverage Supervisor – Nanyuki Food & Beverage Manager – Nairobi

    Chef De Partie – Nanyuki Commis Pastry Chef – Nanyuki Food & Beverage Supervisor – Nanyuki Food & Beverage Manager – Nairobi

    What’s in it for you

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing

    Ensure consistency in the preparation of all food items for a la carte and buffet menus according to hotel recipes and standards
    Actively share ideas, opinions and suggestions in daily shift briefings
    Ensure all team members are aware of standards and expectations of operations
    Work closely with chefs to keep open lines of communication regarding guest feedback
    Continually strive to improve food preparation and presentations
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage
    Have full knowledge of all menu items, daily features and promotions
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow the Kitchen SOPS ensure they are adhered to
    Follow all safety and sanitation policies when handling and preparing food
    Other duties as assigned

    We invite you to bring your eye for detail, passion for cooking and join our incredibly talented pastry team as we bring creativity and passion to the culinary section at Fairmont Mount Kenya Safari Club.
    Your experience and skills include

    3  years’ culinary management experience in a luxury hotel or large kitchen environment
    Previous experience in a 5 star or Premium hotel in a similar position
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Possess strong leadership, organization, time management & communication skills
    Strong skills in visual presentation of food, keep up to date with culinary trends and plating styles
    Works well with others, demonstrates good team spirit with an open mind

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    Use the link(s) below to apply on company website.  

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  • Front Office Supervisor Internal Auditor Cluster Executive Chef Learning & Development Coordinator

    Front Office Supervisor Internal Auditor Cluster Executive Chef Learning & Development Coordinator

    We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.
    What’s in it for you:

    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
    Maintain current and correct posting of all guest charges
    Be knowledgeable regarding all guestrooms and suites
    Complete each Front Desk procedure accurately and consistently
    Be familiar with daily events, times and locations within the hotel
    Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
    Anticipates guests’ needs and takes them into consideration
    Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
    Collaborate with other departments to ensure proper planning

    Your experience and skills include:

    Diploma in Hotel Management, University Degree preferable
    Previous experience in Front Office supervisory role preferably in a luxurious property
    Guest service skills, good communication skills, and memorization skills.
    Computer knowledge and system proficiency in packages
    Good written and spoken German and English. French an advantage
    Sales and motivation skills, negotiation skills
    Knowledge of MS Office and Opera Cloud an advantage
    Enjoy training and developing your team
    Strong guest and service orientation
    Ability to work in a team and good leadership skills

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    Use the link(s) below to apply on company website.  

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  • Sales Manager (Leisure) Pastry Chef – Nanyuki

    Sales Manager (Leisure) Pastry Chef – Nanyuki

    Through your passion and motivation, you sell memorable experiences to our guests. You are professional and knowledgeable about the property, and you build strong relationships and create bonds with our guests.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Working with young and dynamic team
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Handling leisure market segment
    Maintain accounts, contact, and activity and business details.
    Builds rapport with key tour operators, travel agents and airline accounts.
    Completes assigned sales calls on a daily basis.
    Participate in tradeshows, conventions and promotional events.
    Conducts regular competitor’s surveys.
    Achieves and develops rapport with the local companies, airlines and Destination Management Companies through personal association.
    Determine with the Director of Sales the pricing strategies regarding his/her specific segment.

    Your experience and skills include:

    Degree in Business Administration (Sales) or related field
    At least 2 years’ experience in a similar role
    Conversant with the hospitality market in Nairobi
    Excellent interpersonal and communication skills

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    Use the link(s) below to apply on company website.  

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