Jobs Kenya

Company Founded: Founded in 1904

  • Assistant Outlets Manager

    Assistant Outlets Manager

    What’s in it for you:

     Private medical insurance as per Hotel offering
     Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
     Working with a hotel rich in history and known for exemplary services while growing your career
     Employee Benefits Card offering discounted rates in Accor Worldwide
     Learning programs through our Academies
     Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

     Lead, train and inspire the outlets team towards service excellence.
     Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
     Allocate tasks, supervise and oversee all activities within the different outlets.
     Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
     Engage the team in new methods to improve processes and enhance guest experience.
     Supervise and support employees while ensuring service standards are maintained
     Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
     Follow outlets policies, procedures and service standards
    Passionate and creative about Food & Beverage Service? As the Assistant Outlets Manager you will lead and inspire your team towards turning moments into memories for our guests

    Your experience and skills include:

     2-3 years’ experience as a leader preferably in a fast paced luxury hotel or property
     Excellent knowledge in Food & Beverage including bar operations.
     Computer literacy an added advantage and previous use and mastery of point of sale system required
     Ability to focus attention on guest needs, remaining calm and courteous at all times
     Service focused personality with strong interpersonal and problem solving abilities
     Ability to work well under pressure in a fast paced environment
     Ability to work cohesively and collaboratively as part of a team

    Apply via :

    careers.accor.com

  • Host / Hostess

    Host / Hostess

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offer a professional, friendly greeting and engaging service 
    Understand the Server’s tasks in the outlet 
    Understand shift-end reports in the outlet and the POS system 
    Assist guests regarding food and beverage menu items in an informative and helpful way 
    Have knowledge of all menu items, garnishes, contents and preparation methods 
    Follow outlet policies, procedures and service standards 
    Follow all safety and sanitation policies when handling food and beverage 
    Other duties as assigned
     

    Your experience and skills include:

    Previous service experience an asset 
    Previous Point of Sale System experience an asset 
    Excellent communication and organizational skills 
    Strong interpersonal and problem-solving abilities 
    Highly responsible & reliable 
    Ability to work well under pressure in a fast paced environment 
    Ability to work cohesively as part of a team 
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    careers.accor.com

  • Junior Brand Manager Reservations Agent

    Junior Brand Manager Reservations Agent

    Reporting to the Senior Brand Manager, the Junior Brand Manager will execute the marketing and communication strategy as well as develop guest experiences, orchestrate launches, push the growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools. This role will be based at Fairmont The Norfolk and will support Fairmont Mara Safari Club.
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Senior Brand Manager, responsibilities and essential job functions include but are not limited to the following: 

    Support the Senior Brand Manager in achieving the business objectives of Norfolk and Mara by executing the marketing & communication strategy.
    Support in the development of the strategy and building of the budget
     Monitor KPIs, consumer insights, market data.
    Coordinate with operations the development of a renewed luxury guest experience – from concept to trade – and ensure the respect of timelines.
    Execute the communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
    Develop brand communication material to support animation plans and launches (includes but not exhaustive : social ads, social media content, PR release, consumer brochures, website content, and events)
    Advertising campaigns as well as social media content shootings and developments
    PR actions
    Follow the expenses
    Monitor campaigns to evaluate brand visibility and maximize business opportunities.
    Analyze guests satisfaction
    Develop loyalty programs and communications for specific targets (local market, executives)
    Lead competitive analysis to identify business opportunities.
    Creation of ongoing content and develop storytelling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.

    Your experience and skills include:

    Bachelor’s Degree in Marketing and any related field minimum 1-year experience in brand marketing, for luxe or premium brands within or out of the hospitality/travel industry.
    Highly passionate and energetic junior marketer willing to evolve in an innovative, fun, and fast-paced environment
    Excellent relationship skills
    Enthusiast and dynamic
    Good Storyteller
    Strong communication, organizational and project-leading skills
    Business and consumer-centric
    Able to learn fast, especially if not coming from the hospitality industry.
    Able to quickly analyze and understand a variety of target audiences coming from all around the world, b2b and b2c.
    Passionate about the idea of developing hospitality guest experiences as well as communication plans.
    Passionate about luxe and premium brands and ability to understand various trends from all around the world.
    Experience in managing agencies and creating briefs.
    Proven experience in implementing effective and integrated brand plans.
    Excellent analytical skills

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Director of Sales – Leisure Director of Sales – Corporate & Government

    Director of Sales – Leisure Director of Sales – Corporate & Government

    The Director of Sales, Leisure will be responsible for recapturing the glory of old while also leveraging the dynamic aspects of the Hotels and the market that will result in re-establishing our status as leading luxury hotels. With a strong focus on Luxury combined with strong sales expertise, you will lead a large team of sales experts in maximizing performance for the Hotels.  This includes overseeing the generation of all revenues consistent with hotels and company objectives and the implementation of sales performance management systems.
    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing: 

    Responsible for the KEY Leisure and Wholesale Accounts for the Kenya Fairmont Hotels in the leisure and wholesale markets.
    Synergize client relationships and activities to optimize revenues.
    Develop and execute plan of sales activities to achieve all objectives outlined in the annual plan to exceed personal sales goals, monthly, quarterly, and annually
    Building and maintaining relationship with key travel agency partners (Virtuoso, Amex Fine Hotels & Resorts, Signature Travel, etc.) as assigned
    Building and maintaining relationship with key Wholesale partners as assigned.
    Responsible for the development of new business for Fairmont hotels.
    Proactively develop relationships with local partners and establish a reputation for the hotel within the community.
    Develop lead sources and rapport with key personnel, ACCOR Global Sales Office sellers, on property sellers, and assigned client base.
    Ensure rate negotiations are within the established parameters.
    Prepare weekly, monthly, quarterly and annual reports as required.
    Develop and implement quarterly action plans utilizing strategies and long term goals based on market and competitive intelligence.
    Organize and participate in appropriate sites, FAM’s, and industry trade shows.
    Coordinate and financially manage effective sales trips and appointments within assigned markets, including timely follow up and trip reports.
    Maintain active membership in industry related organizations and associations pertaining to market.
    Be an active member of the Revenue Management team to determine strategies to optimize revenue opportunities, and implement initiatives to drive revenue.
    Utilize computer software applications to effectively track, solicit, book and follow up on accounts in a proactive manner.
    Work closely with hotels General Managers and operational departments to ensure exceptional service delivery.
    Support and encourage positive team approach.
    Implement directives as outlined from the Cluster Director of Sales 
    Uphold the highest standard of internal and external customer service at all times.
    Perform any and all other tasks as assigned

    Your experience and skills include:

    Proven experience in sales, preferably in the hospitality industry, with a strong focus on the leisure & wholesale market in a luxury hotel brand
    At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
    Excellent negotiation skills.
    Ability to build and maintain relationships with clients.
    Strong organizational and planning skills.
    Experience in City, Resort and remote destination sales
    Experience working in the International market is an asset
    Bachelors Degree and/or Hotel Management Degree is an asset
    Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
    Astute attention to detail
    Excellent communication skills, both written and verbal 
    Valid driver’s license.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • IT Intern

    IT Intern

    We are looking for an IT Intern to join our IT team for internship
    Your experience and skills include:

    Creative, proactive and flexible;
    You are currently enrolled in a relevant Information Technology related study;
    Availability to work both weekdays and weekends;
    Available for 48 hours per week;
    Available for at least 3 months.

    Apply via :

    careers.accor.com

  • Marketing Intern Housekeeping & Laundry Intern Food & Beverage Intern

    Marketing Intern Housekeeping & Laundry Intern Food & Beverage Intern

    We are looking for a Sales & Marketing Intern to join our Sales & Marketing team for internship
    Your experience and skills include:

    Creative, proactive and flexible;
    You are currently enrolled in a relevant Sales & Marketing related study;
    Availability to work both weekdays and weekends;
    Available for 48 hours per week;
    Available for at least 3 months.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Internal Auditor

    Internal Auditor

    PRIMARY RESPONSIBILITIES:

    Be responsible for the entire audit process including planning and execution.
    Evaluate adequacy and assess compliance with established internal controls policies, procedures as well as regulatory compliance obligations.
    Prepare clear, concise and timely internal audit reports.
    Provide value-adding recommendations to management on the improvement of controls, business processes, costs management and tax compliance.
    Track implementation of corrective action arising from previous audits.
    Support in the automation of audit processes.
    Contribute to developing and maintaining productive working relationships with the business teams and Work effectively as a team member: providing support and updating senior team members and management on progress.
     

    The ideal candidate for this position should have:

    University degree in a business-related field including; Commerce, Economics, Accounting and Business Administration.
    Full professional accountancy qualification (CPA (K) or ACCA).
    At least 5 years of audit experience preferably in a large audit firm.
    Experience in the use of a modern audit execution and management software.
    Capacity to work independently and under pressure to meet stiff deadlines.
    Excellent interpersonal and communication skills.
    Good analytical and problem-solving skills.
    Ability to maintain the highest levels of integrity and objectivity.

    Apply via :

    jobs.accaglobal.com

  • Purchasing Coordinator

    Purchasing Coordinator

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Purchasing Officer, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offer professional, engaging and friendly service
    You’ll arrange requisitions for stock replacement
    You’ll receive, classify, store, take care of, distribute, request and take inventory of food & beverage, materials, supplies and equipment
    You’ll arrange lists of excess or outdated items
    You’ll Keep storage facilities, loading docks, materials and supplies in a neat and orderly fashion.
    You’ll oversee the loading, unloading and executing of delivery trucks.
    You’ll load and unload at the point of pick-up, delivery or distribution when necessary.
    You’ll pack, unpack, count, weigh, and measure materials, supplies and equipment upon receipt.
    You’ll check materials received against invoices and notes breakage and discrepancies in quantity or quality.

    Your experience and skills include:

    Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast paced environment.
    You’ve had several years of professional experience in purchasing, ideally at a hotel or catering facility, and speak English fluently
    You’ll bring a positive attitude, service orientation and team spirit to your job, so that you can give your colleagues optimal support in negotiating the maze of figures
    You can inspire colleagues, and you have good self-management skills
    You’re a doer – and even if you do it wrong sometimes, you openly admit it
    You’re not just bringing your abilities, but also your character
    You’re computer literate and must have experience with MS Office and FMC
    Service minded, with attention to quality
    A thorough and organized approach

    Apply via :

    careers.accor.com

  • Cluster Director of Sales Sales Executive- Meetings, Incentives and Events Sales Executive- Corporate & Government

    Cluster Director of Sales Sales Executive- Meetings, Incentives and Events Sales Executive- Corporate & Government

    The Cluster Director of Sales for Fairmont Hotels in Kenya will be responsible for managing, generating, and developing accounts across all key feeder markets to achieve pre-set targets of average room rate and occupancy as set out in the Hotels’ Revenue Plans. You will be organizationally sensitive and respond adequately and in a timely manner to the needs of the organization and our guests. Additionally, you will be responsible for the day-to-day operation of the Sales Department, motivating and inspiring the team to achieve or exceed targets.
    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Manage, generate, and develop accounts across all key feeder markets in line with the hotels’ targets.
    Respond adequately and in a timely manner to the needs of the organization and our guests, demonstrating organizational sensitivity.
    Oversee the day-to-day operation of the Sales Department, providing leadership, motivation, and inspiration to the team to achieve or exceed targets.
    Research, develop, and identify new business opportunities through face-to-face meetings, sales calls, and presentations.
    Develop business across all segments, including MICE and Groups & Event Sales corporate and leisure consortia, from both new and existing accounts within the structure rate levels/volumes agreed upon.
    Organize and host hotel site visits for current and prospective accounts with identified potential.
    Undertake regular sales visits with Key Accounts to review production against room night targets.
    Prepare an annual development plan for all accounts, allocating the appropriate level of animation by account for MICE and Groups & Event Sales corporate and Leisure Consortia.
    Ensure all rate agreements are contracted, up-to-date, signed by both the client and hotels, and correctly distributed to head office and loaded within the reservation system at the hotel.
    Identify potential accounts with planned actions to secure business.
    Work closely with the Digital, Marketing, and Communications department to identify opportunities and leverage networks within the media.
    Complete both national and international RFPs to specified time scales.
    Develop and maintain a positive and professional relationship with the client, following current departmental guidelines.
    Have in-depth knowledge of all facilities and services of all Fairmont Kenya hotels and safari clubs, covering all aspects of accommodation, banqueting, meeting, and food & beverage.
    Achieve targeted penetration index as per reports from recognized consulting companies.
    Achieve the required guest satisfaction levels via pre-set departmental SOPs.
    Promote Fairmont Hotels-Kenya within Accor both through the national and international sales & marketing network.

    Your experience and skills include:

    Proven experience in sales, preferably in the hospitality industry, with a strong focus on MICE and Groups & Event Sales, corporate and Leisure Consortia.
    At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
    Excellent communication and negotiation skills.
    Ability to build and maintain relationships with clients.
    Strong organizational and planning skills.
    Knowledge of RFP process and ability to complete RFPs within specified time scales.
    Familiarity with the hospitality industry, including accommodation, banqueting, meeting, and food & beverage.
    Ability to achieve targeted penetration index and guest satisfaction levels.
    Ability to work closely with the Digital, Marketing, and Communications department to identify opportunities and leverage networks within the media.
    Ability to promote Fairmont Hotels-Kenya within Accor both nationally and internationally.
    Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred).
    Fluency in English, both written and spoken.
    Valid driver’s license.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Executive-Leisure

    Sales Executive-Leisure

    As a Sales Executive,  you’ll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals
    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Director of  Sales, responsibilities and essential job functions include but are not limited to the following: 

    Streams throughout both rooms and food & beverage, including the marketing plan of how the same will be achieved.
    Conduct regular thorough analysis of the market and more specifically the hotel competitor set ensuring the hotel is well positioned rate and yield management structure wise to achieve and maintain the budgeted Revenue Generated Index rating.
    Develop, implement and manage rates structures and strategies through market data review and demand analysis.
    Develop, implement and manage the process of developing sales leads and qualifying the same across all business units within the hotel, ensuring all key employees are familiar with and understand this process. 
    Establish materialization goals for key accounts and market segments for each team member and monitor and manage the same.
    Monitor and manage the departmental operating expenses in line with budget and forecast.
    Manage the co-ordination of all strategic MH&R Sales & Marketing activities in line with the Regional Sales & Marketing Office.
    In conjunction with Human Resources department conduct interviews with candidates for roles in the Sales & Marketing department and prepare job descriptions for the same. 
    Ensure all Standard Operating Procedures and Contracts for the Sales & Marketing department are written, reviewed and approved as and when necessary.
    Develop, review and manage departmental work schedules, ensuring adequate Sales & Marketing coverage and representation both in the hotel and the market, including scheduling sales calls, trips, site inspections and familiarisations.

    Your experience and skills include:

    Bachelor Degree in Business, Marketing, Communications or equivalent
    Pervious Sales & Marketing previous leadership experience essentially required
    Proven ability to build and maintain good relationships with all guests and Clients.
    Communicate thoughts, actions and opportunities clearly with strong networking skills
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Excellent communication and negotiation skills.
    Strong interpersonal and problem solving abilities.

    Apply via :

    careers.accor.com