Jobs Kenya

Company Founded: Founded in 1904

  • Room Attendant

    Room Attendant

    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    Performing cleaning duties and ensuring care & presentation of all equipment
    Scheduling through cleaning of bedrooms, bathrooms and corridors including all fittings and surfaces to required standards.
    Carrying out all reasonable Guest, VIP and special requests as instructed by your supervisor.
    Ensuring all housekeeping and linen stores are well maintained and cleaned stacked according to the shelf labels.
    Reporting any guest preferences to the housekeeping supervisor/coordinator, and act upon the requests
    To be flexible in your working hours in line with business requirements.
    Follow the lost property procedure.
    Greeting all guest in a professional and polite manner.
    Respecting the guest privacy by being quiet and respectful in the corridors and the service area.
    First impressions are everything! We invite you to join our hotel as a Room Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

    Recent experience within in 5-star hotels or a similar role
    At least a diploma or certificate in Housekeeping Techniques or Hospitality related course
    To provide exceptional cleaning and service for the guests with extremely attention to details
    Warm and caring personality; previous housekeeping experience is an asset
    Ability to anticipate and focus attention on guest needs, being professional and welcoming
    Exceptional communication and customer service skills, both written and spoken.
    Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    Proactivity and ability to multi-task and meet deadlines

    Apply via :

    careers.accor.com

  • Sous Chef

    Sous Chef

    Job Description

    Maintaining and running of kitchen in absence of Executive Sous Chef
    Maintain stock control, ensuring that stock levels are in line with Company requirements.
    Monitoring training of all members of kitchen staff and assessing progress.
    Drive the development of menus and dishes is as per SOP and completed in a timely period.
    Ensuring correct stock rotation of food and ordering food goods from suppliers.
    Checking and ordering of equipment via correct channels.
    Additional responsibilities in absence of line manager or senior employee.
    Lead, coach, mentor the team as well as drive the daily operations of the pastry section

    Qualifications

    3 years as  Sous Chef in a 5 star or Premium Hotel
    Great & proven leadership skills
    Excellent planning & Organizational Skills
    A creative approach to the production of high-quality foods and knowledge of bakery
    Excellent leadership & training skills
    Ability to multi-task and meet deadlines
    Up to date with current trends

    Apply via :

    careers.accor.com

  • Cluster Director of Sales

    Cluster Director of Sales

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Responsible for achieving rooms and catering sales budgets
    Support leadership in the development of the sales & marketing plan and budget presentation
    Responsible for the preparation of the administration duties, including but not exhaustive;
    Competitor Information on GCC, Ministry, Corporate, and Wholesale rate positioning
    Task the team to build local building/corporate lists
    Create comprehensive induction plans for onboarding new team members
    Act as a brand ambassador, representing the hotel by maintaining constant contact with stakeholders, including clients, guests, GSO, and partners
    Assist in the planning and development of sales and marketing strategies
    Monitor and evaluates current sales and marketing initiatives and trends within the market, sharing market intelligence with the commercial team to develop strategic plans across business segments
    Plan and attend trade exhibitions, collection reviews, road shows, and sales trips to maximize the brand coverage of Fairmont in Kenya, optimizing the ROI of short, medium, and long-term business for the three hotels
    Lead sales team to build an extensive network of contacts, building relationships to drive high-yield business from all market segments into the three Fairmont properties. Switching key accounts from direct competitor sets and positioning both hotels as #1 in primary comp sets
    Ensure sales team activities are logged in Sales Force accurately, reviewing weekly activity reports with the General Manager.
    Assist in setting up systems to monitor the achievement of departmental goals and objective
    Support strategic department planning and development
    Analyze sales and marketing data from sources including Hoteligence, STR, Rate360, CVENT, and consortia partners, modifying sales and marketing strategies together with our director of marketing to ensure Fairmont Kenya secures fair market share within both primary and secondary comp sets
    Oversee team onboarding, orientation, and induction plans
    Assist in the development of new products and services, such as packages and offers to drive sales
    Attend weekly sales and revenue meetings, contributing to the commercial sales strategy
    Attend all compulsory training courses as directed by the T&C division
    Manage associate performance and personal development, in line with job description, role, and responsibilities, conducting probation, annual and ongoing performance review
    Manage relationships across all market segments, developing brand sentiment with key stakeholders for Fairmont in Kenya
    GCC Regional Account Manager for luxury partnership agreements; ex. AMEX FHR, Virtuoso, Traveler Made, etc
    Work in partnership with DOR to drive distribution through local partners, reacting to market trends and consumer demand
    Work with operations to ensure service delivery meets required standards across partnership agreements
    Contribute to the formation of the annual department budget, monitor departmental performance, and report the rationale for all variances of actual revenues achieved versus budget and recommending and implementing appropriate action
    Maintain accurate departmental records with respect to associate training development
    Obtain first-hand guest information and use it for improvements in products and services
    Act with guests in mind; establish and maintain effective relationships with guests, gaining their trust and respect
    Maintain effective communication within the department ensuring the CDOS/EDC are kept well informed of business activity and/or any issues/queries that have arisen
    Work with other departments to ensure good cross-department communication
    Attend to guest comments brought to attention either directly or through the Front Office Managers, or other Executive Committee Member or Head of Department and manage these and courteously

    Your experience and skills include:

    Working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
    Excellent communication and negotiation skills.
    Ability to build and maintain relationships with clients.
    Strong organizational and planning skills.
    Knowledge of RFP process and ability to complete RFPs within specified time scales.
    Familiarity with the hospitality industry, including accommodation, banqueting, meeting, and food & beverage.
    Ability to achieve targeted penetration index and guest satisfaction levels.
    Ability to work closely with the Digital, Marketing, and Communications department to identify opportunities and leverage networks within the media.
    Ability to promote Fairmont Hotels-Kenya within Accor both nationally and internationally.
    Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred).
    Fluency in English, both written and spoken.
    Valid driver’s license.

    Apply via :

    careers.accor.com

  • Public Area Attendant Laundry Attendant Room Attendant

    Public Area Attendant Laundry Attendant Room Attendant

    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    Performing cleaning duties and ensuring care & presentation of all equipment
    Follow the daily task list of maintaining the Hotel and public areas clean
    Clean public areas, restaurant and allocated guest areas including washrooms according to the set standards
    Empty trash in all public areas and clean public area restrooms
    Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
    Vacuum and shampoo carpets where needed
    Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
    Follow the lost property procedure.
    Greeting all guest in a professional and polite manner
    Interact with guests in a caring, respective and positive manner, 
    Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
    Be flexible according to the business needs
    First impressions are everything! We invite you to join our hotel as a Public Area Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

    Recent experience within in 5-star hotels or a similar role
    At least a certificate or diploma in Housekeeping or Hospitality related course
    To provide exceptional cleaning and service for the guests with extremely attention to details
    Warm and caring personality; previous housekeeping experience is an asset
    Ability to anticipate and focus attention on guest needs, being professional and welcoming
    Exceptional communication and customer service skills, both written and spoken.
    Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    Proactivity and ability to multi-task and meet deadlines

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Front Office Agent Accounts Assistant

    Front Office Agent Accounts Assistant

    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
    Assist guests regarding hotel facilities and programs
    Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
    Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
    Maintain knowledge of current hotel selling strategies, room promotions and packages
    Other duties as required
    First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

    Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
    At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
    Exceptional communication and customer service skills, both written and spoken.
    Skilled in Front Office Operations
    Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    Proactivity and ability to multi-task and meet deadlines

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    Use the link(s) below to apply on company website.  

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  • Night Manager Reception Agent

    Night Manager Reception Agent

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

    Conduct daily briefings and ensure that all pertinent information is well received by team members.
    Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered, and department standards are met.
    Review, analyse and suggest improvement of workflow and standards at the Front Desk.
    Analyse rate variance report to ensure rooms revenue control, approve discounts and rebates.
    Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
    Ensure documentation of all guests related issues using the logbook.
    Supervise shift handover procedures.
    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
    Always provide management presence by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
    Assist Guest Relations in greeting, rooming, and sending off guests.
    Inspect front of house and back of house regularly for cleanliness and orderliness.
    Ensure that front line staff complies with marketing techniques and maximizes sales.
    Check billing instructions, monitor guest credit and act upon any discrepancies.
    Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
    Ensure driveways are always manned and run efficiently.
    Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
    Require making objective decisions and handle any complaints and emergencies in a level-headed manner.
    Conduct Night Audit Process for hotel.
    Provide department orientation and training of the hotel service standards, procedures and programs.
    Constantly monitor team members’ appearance, attitude and degree of professionalism.
    Motivate and provides a work environment which brings out the best in team members.
    Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
    Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
    Attend all briefings, meetings and trainings as assigned by management

    Your experience and skills include:

    Previous leadership experience required
    Previous PMS experience required
    Computer literate in Microsoft Window applications an asset
    University/College degree in a related discipline an asset
    Must possess a professional presentation 
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment

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  • Junior Sous Chef Assistant Food & Beverage Outlet Manager Bartender Waiter/ Waitress Pastry Junior Sous Chef Chef de Partie, Food Services

    Junior Sous Chef Assistant Food & Beverage Outlet Manager Bartender Waiter/ Waitress Pastry Junior Sous Chef Chef de Partie, Food Services

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Senior Sous Chef & Sous Chef responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues 
    Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards 
    Conduct daily shift briefings to kitchen Colleagues in absence of the Sous Chef 
    Ensure all kitchen Colleagues are aware of standards and expectations 
    Liaise with the Outlet Chef to keep open lines of communication regarding guest feedback 
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage 
    Have full knowledge of all menu items, daily features and promotions 
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment 
    Follow kitchen policies, procedures and service standards 
    Follow all safety and sanitation policies when handling food and beverage 
    Other duties as assigned

    Your experience and skills include:

    Adhere to Fairmont Appearance & Grooming Guidelines
    Two to Four Years of Previous Experience in a Pastry Production Kitchen and/or Restaurant Experience 
    Diploma Certification in a Culinary discipline an asset 
    Strong interpersonal and problem-solving abilities 
    Highly responsible & reliable 
    Ability to work well under pressure in a fast paced environment 
    Ability to work cohesively as part of a team 
    Ability to focus attention on guest needs, remaining calm and courteous at all times

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    Use the link(s) below to apply on company website.  

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  • Director of Finance Front Office Supervisor Duty Manager

    Director of Finance Front Office Supervisor Duty Manager

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:
    Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

    Preparation of the financial statements within the corporate closing schedule and according to the Accor Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts.
    Analysis and interpretation of the financial results in order to assist and advise the  Cluster General Manager, A3 (ownership representative) and the Accor Corporate Team when appropriate or in the absence of the Director of Finance.
    Maintain balance sheet analysis on at least a quarterly basis and preferably on a monthly basis with full supporting detail.
    Prepare accurate cash flow statements and projections on a monthly basis and on request.
    Maximize working capital and cash flow statements and projections on a monthly basis and on request.
    Ensure successful treasury cash management as set forth in the policies and procedures manual.
    Ensure compliance with management agreements and contracts and attendant legal documents.  Understanding how those documents translate into financial responsibilities and how they may effect both the hotel’s and Corporate’s financial position.

    Competencies:
    To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position.

    Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
    Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
    Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
    Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
    Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
    Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
    Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
    Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
    Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

    Your experience and skills include:

    A graduate degree in business or equivalent.
    5 years’ experience in a similar position within the hospitality industry.
    Previous experience financial reports, P&L and balance sheet.
    Prior experience working with Accounting Systems and POS (Sun, Opera, Silverware)

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    Use the link(s) below to apply on company website.  

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  • Director of sales IT Manager Casual Kitchen Steward

    Director of sales IT Manager Casual Kitchen Steward

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

    The Director of Sales prospects and sells to individual and third party accounts on behalf of the hotel in accordance with the objectives established in the revenue budget. The Director will ensure that sales activities, top accounts and bookings are focused to yield maximum revenue per available room.
    Responsible for driving group business through direct sales efforts, telephone solicitation and prospecting.
    Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up.
    Perform daily outreach to new and existing accounts/customers in defined geographic region.
    Utilize creative and modern sales tools and tactics.
    Conduct tours of property with meeting planners and other potential customers while informing of all hotel services available. Entertainment of customers on property, during site inspections, pre-planning trips, and program operation when appropriate.
    Negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
    Actively participate in industry related organizations and local community events to develop and maintain business.
    Attend tradeshows, familiarization trips, and make presentations to potential customers.
    Maintain efficient and detailed notes in Opera.
    Assist in creating and implementing group marketing strategies.
    Work closely with conference services and catering through execution of definite program; keep all parties fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
    Achieve quarterly and annual room night and revenue goals.

    Your experience and skills include:

    Minimum (4) year college/university degree.
    Minimum 4-6 years of related experience group sales experience with a premium hotel.
    Must have solid selling and interpersonal skills and demonstrate the energy and commitment to meet and exceed personal goals.
    Possess excellent written and oral communication skills.
    Ability to multitask and work under pressure.
    Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred.
    Responsible for taking independent action, developing strategies, and making quick decisions in a proactive and competent manner. 
    Strong management, organizational, and presentation skills required.
    Familiarity with virtual tools for the purpose of sales & customer engagement.

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    Use the link(s) below to apply on company website.  

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  • Hotel Clinician Front Office Agent Bartender-Cin Cin

    Hotel Clinician Front Office Agent Bartender-Cin Cin

    What’s in it for you:

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    Attend to colleagues and guests in the clinic
    Liaise and refer colleagues and Guests to the company Doctor on complicated matters
    Make progressive follow up to those admitted in hospital & report.
    Act as the custodian of all medical information regarding colleagues’ i.e. individual colleague medical expenditure, insurance information, approved hospital providers, approved doctors.
    Work closely with the HR office for co-ordination of pre-employment checks
    Manage medicine cabinets and first-aid boxes in departments
    Ensure to check on a regular basis the first aid boxes in each department and ensure they are replenished.
    Responsible for maintaining an inventory checklist for medical supplies and the ordering of new supplies
    Train peer counselors, and educators to be agents of change in their respective departments
    Follow up with HR to ensure that wellness programs are provided for in the annual budget
    Submitting monthly reports on monthly basis i.e. incidents/accidents report, sick offs analysis, medical expenditure
    We invite you to join the Fairmont Mount Kenya Safari Club to provide medical advice and services to the Hotel’s colleagues as well as guests to ensure their health, safety and well-being and help us  turning moments into memories for our guests and colleagues here at our Hotel.

    Your experience and skills include:

    Previous experience as a Hotel Clinician or a locum
    College Certificate/Diploma in a related discipline
    Self-confident, creative and proactive, able to prioritize and make effective decisions
    Excellent interpersonal and communication skills, both written and verbal
    Qualified & Registered nurse of Kenya
    Your team and working environment: A Luxury Hotel in a magical destination, you will be working with a diverse team and an environment that encourages you to be yourself and discover limitless possibilities.

    Our commitment to Diversity & Inclusion:

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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    Use the link(s) below to apply on company website.  

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