Company Founded: Founded in 1904

  • Assistant Restaurant Manager

    Assistant Restaurant Manager

    Job Description

    Lead, train and inspire the outlets team towards service excellence.
    Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
    Allocate tasks, supervise and oversee all activities within the different outlets.
    Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
    Engage the team in new methods to improve processes and enhance guest experience.
    Follow outlets policies, procedures and service standards

    Qualifications

    2-3 years’ experience as a leader preferably in a fast paced  premium property
    Excellent knowledge in Food & Beverage including bar operations.
    Computer literacy an added advantage and previous use and mastery of point of sale system required
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Service focused personality with strong interpersonal and problem solving abilities
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively and collaboratively as part of a team

    Additional Information

    What’s in it for you:

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21

    Apply via :

    careers.accor.com

  • EN – Loyalty & Guest Services Manager 


            

            
            Head Butcher

    EN – Loyalty & Guest Services Manager Head Butcher

    Job Description

    Loyalty & Guest Services Manager

    The Loyalty & Guest Services Manager will be responsible for the daily operations and administration of the Loyalty Program, including providing support, coaching, training and leading the Guest Services team. Furthermore, the Loyalty & Guest Services Manager will update and maintain the hotel’s loyalty program system as well as reviewing and maximization of the current and future loyalty members, offer rewards, discounts, and other special incentives as a way to attract and retain guests, encourage repeat visits, offering people a reward for loyalty.

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide.
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

    Conduct daily briefings and ensure that all pertinent information is well received by team members.
    Act as property champion for both loyalty and guest service programs in the hotel.
    Manage the day-to-day of ALL Loyalty Program operations including performance management on Axonify and development of the ALL Champions Team in the hotel.
    Develop and implement a long-term Loyalty Program operating plan for all relevant departments of the hotel.
    Develop, implement and monitor goals and reach objectives for the Loyalty program.
    Ensure all guest complaints receive prompt action and follow-up.
    Check and monitor monthly membership statements on ALL enrollments in Front Office, F&B, Reservations and Sales departments.
    Ensure the target for our monthly departmental enrollments on ALL are achieved.
    Frequent coordination between departments and divisions to improve communication about guest needs.
    Work with Sales Department and Food & Beverage to develop and execute in-hotel member acquisition plans targeting top travelers from key corporate accounts and repeat guests.
    Remain up to date on changes in Guest Service programming and cascading training through the relevant teams.
    Oversee points reconciliation for members and ensure we are meeting all audit requirements.
    Curate and implement new concierge initiatives within the hotel, which will drive elite member experiences, VIP guest stays, and overall guest satisfaction.
    Ensure follow-up and corrective action is being taken in response to guest feedback.
    Active participant in the Hotel Quality Committee.
    Work closely with the Front Office Manager to distribute new standards/training, Communication of survey results and trends to key leaders.
    Ownership of the guest issue-tracking program including analysis and implementation of strategies.
    Remain current about industry/competitive trends to assist with ongoing recommendations to improve guest satisfaction and loyalty.
    Be a key driver of guest satisfaction and successful achievement of hotel KPIs.
    Assist with MOD/Duty Management coverage when needed

    Qualifications

    Your experience and skills include:

    Excellent knowledge of Front Office Procedures
    Previous leadership experience required
    Previous PMS experience required
    Computer literate in Microsoft Windows applications an asset
    University/College degree in a related discipline an asset
    Must possess a professional presentation
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Outlets Manager 


            

            
            Purchasing Manager 


            

            
            EN – Commis Baker 


            

            
            EN – Pastry Commis Chef 


            

            
            EN – MICE Manager

    Assistant Outlets Manager Purchasing Manager EN – Commis Baker EN – Pastry Commis Chef EN – MICE Manager

    Job Description

    Lead, train and inspire the outlets team towards service excellence.
    Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
    Allocate tasks, supervise and oversee all activities within the different outlets.
    Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
    Engage the team in new methods to improve processes and enhance guest experience.
    Follow outlets policies, procedures and service standards

    Qualifications

    2-3 years’ experience as a leader preferably in a fast paced  premium property
    Excellent knowledge in Food & Beverage including bar operations.
    Computer literacy an added advantage and previous use and mastery of point of sale system required
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Service focused personality with strong interpersonal and problem solving abilities
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively and collaboratively as part of a team

    Additional Information

    What’s in it for you:

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Security Manager

    Assistant Security Manager

    Job Description

    Responsible for directing and coordinating the activities of security team
    Streamline the security procedures to safeguard the property
    Work with Department Heads to confirm all staff understands security procedures
    Organizing patrolling of the property to deliver a safe Guest and Member experience
    Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
    Disseminate all information by the Management to team members
    Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the waterpark
    Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
    Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
    Record all activities involving the Department in the Daily Security Report
    Provide security coverage for VIP guests
    Update Security Manager constantly on all matters of security interest affecting the waterpark and the department
    Always be on-call, including off-duty hours, for any emergency that may arise

    Qualifications

    Previous experience in a similar capacity
    Degree in Criminology or related field
    Good written and verbal communication skills
    Report writing skills
    Certificates in CPR, First Aid Management and Basic Fire Fighting
    No criminal record

    Apply via :

    careers.accor.com

  • Pastry Commis

    Pastry Commis

    Job Description

    Responsible for producing the most creative and excellent Pastry & Bakery dishes, ensuring that the guests expectations are exceeded
    Responsible for completing the daily checklist regarding mise-en-place and food storage
    Work to the specifications received by the Chef de Partie regarding portion size, quantity and quality as laid down in the recipe index
    Decorating pastries using different icings, toppings etc.
    Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations

    Qualifications

    At least 1 year experience in a similar capacity

    Additional Information

    At least 1 year experience in a similar capacity
    Diploma in Culinary Arts or related field

    Apply via :

    careers.accor.com

  • PR and Marketing Manager

    PR and Marketing Manager

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Formulate annual marketing plan in conjunction with sales department, with activities to follow during the fiscal year, which will focus on meeting hotel objectives.
    Deployment of Brand Style Guidelines throughout all the Collateral and Bespoke items
    Accomplish advertising function in such a way that all advertisements are effective and reflect the brand image of the property and its outlets
    Work for the finalizing of all artworks and designs, including media buying where applicable
    Support and act as team player when necessary in F&B related projects
    Assist in development and production of Sales & Marketing brochures, F&B collateral materials, menus, collaterals and signage
    Support in organizing regular and extraordinary events at the hotel
    Work with creative agencies (foreign and/or local) on preparation of collaterals, marketing & promotional materials as required, including digital agencies locally and internationally
    Work with public relations agencies (foreign and/or local) on preparation of press release and media pitching and organizing of media event, awareness campaign, group press trip and individual press visit
    Ensure that all publications and brochures from the properties meet high professional and quality standards according to the brand and property visual identity guide
    To be in control of costs and respective PO and invoicing process
    Assist sales for the monthly forecasts and yearly expense budgets
    Manage the photography/videography requirements for the hotel including the planning and supervision of shoots
    Follow trends within the travel industry and related industries, follow local and international media
    Propose and design new product & service experiences in conjunction with its impact, operational do-ability and financial aspect

    Your experience and skills include:

    Bachelor’s Degree in Marketing and Communications or related

    Apply via :

    careers.accor.com

  • Public Area Attendant

    Public Area Attendant

    What’s in it for you:

     Private medical insurance as per Hotel offering
     Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
     Working with a hotel rich in history and known for exemplary services while growing your career
     Employee Benefits Card offering discounted rates in Accor Worldwide
     Learning programs through our Academies
     Opportunity to develop your talent and grow within your property and across the world!
     Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

     Performing cleaning duties and ensuring care & presentation of all equipment
     Follow the daily task list of maintaining the Hotel and public areas clean
     Clean public areas, restaurant and allocated guest areas including washrooms according to the set standards
     Empty trash in all public areas and clean public area restrooms
     Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
     Vacuum and shampoo carpets where needed
     Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
     Follow the lost property procedure.
     Greeting all guest in a professional and polite manner
     Interact with guests in a caring, respective and positive manner, 
     Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
     Be flexible according to the business needs
    First impressions are everything! We invite you to join our hotel as a Public Area Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

     Recent experience within in 5-star hotels or a similar role
     At least a certificate or diploma in Housekeeping or Hospitality related course
     To provide exceptional cleaning and service for the guests with extremely attention to details
     Warm and caring personality; previous housekeeping experience is an asset
     Ability to anticipate and focus attention on guest needs, being professional and welcoming
     Exceptional communication and customer service skills, both written and spoken.
     Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
     Proactivity and ability to multi-task and meet deadlines

    Apply via :

    careers.accor.com

  • Chief Accountant

    Chief Accountant

    Job Description

    What will you be doing:

    Support Director of Finance in managing the finance team, providing leadership and direction to the accounts payables and Income audit functions
    Be responsible for ensuring all finance operations are in line with Internal Audit policies
    Ensure all Finance Operations are in line with applicable legislation and external audit requirement
    Prepare and post journal entries, ensuring efficient completions and manage the month-end process
    Ensure financial records are maintained in compliance with accepted policies and procedures
    Compile and analyze financial information to prepare financial statements including monthly and annual reports
    Ensure financial records are maintained in compliance with accepted policies and procedures
    Ensure all financial reporting deadlines are met
    Ensure accurate and efficient monthly, quarterly and year end close
    Establish and monitor the implementation and maintenance of accounting control procedures
    Balance operational, administrative and Colleague needs
    Continuously manage and support budget and forecast activities and assist Departmental Leaders as required
    Oversee the financial audit preparation and coordinate the audit process
    Ensure accurate and appropriate recording and analysis of revenues and expenses
    Analyze and advise on business operations including revenue and expenditure trends, financial commitments and future revenues
    Analyze financial information to recommend or develop efficient use of resources and procedures; provide strategic recommendations and maintain solutions to business and financial problems

    Qualifications

    Bachelors or Master’s Degree in Finance, Accounting or equivalent from an accredited and renowned University.
    Professional Finance or Accounting Certification (i.e. CPA).
    Four (4) years or more experience in Finance, preferably within a premium property in a similar role
    Excellent knowledge of finance processes and policies, cost control and fund management optimization.
    Good understanding of core hotelier operations and the luxury hospitality industry.
    Strong budgeting, financial planning and financial modelling skills.
    Strong analytical and problem solving skills.
    Strong interpersonal and communication skills.

    Additional Information

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    Apply via :

    careers.accor.com

  • EN – Director of Finance 


            

            
            Housekeeping Supervisor

    EN – Director of Finance Housekeeping Supervisor

    Job Description

    Director of Finance

    Your leadership as Director of Finance will inspire your team to be brand ambassadors, provides strategic leadership, functional guidance and valuable insights to operations leaders and department heads for optimal business decision. You will interact with hotel’s legal counsel, insurance companies, tax consultants, auditors, commercial and government banks to effectively control the assets of the business. The Director of Finance will be a highly motivated team player with strong accounting, communication, business presentation, analytical skills and strong systems background.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

    Preparation of the financial statements within the corporate closing schedule and according to the Accor Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts.
    Analysis and interpretation of the financial results in order to assist and advise the  Cluster General Manager, A3 (ownership representative) and the Accor Corporate Team when appropriate or in the absence of the Director of Finance.
    Maintain balance sheet analysis on at least a quarterly basis and preferably on a monthly basis with full supporting detail.
    Prepare accurate cash flow statements and projections on a monthly basis and on request.
    Maximize working capital and cash flow statements and projections on a monthly basis and on request.
    Ensure successful treasury cash management as set forth in the policies and procedures manual.
    Ensure compliance with management agreements and contracts and attendant legal documents.  Understanding how those documents translate into financial responsibilities and how they may effect both the hotel’s and Corporate’s financial position.

    Competencies:

    To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position.

    Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
    Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
    Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
    Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
    Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
    Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
    Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
    Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
    Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

    Qualifications

    Your experience and skills include:

    A graduate degree in business or equivalent.
    5 years’ experience in a similar position within the hospitality industry.
    Previous experience financial reports, P&L and balance sheet.
    Prior experience working with Accounting Systems and POS (Sun, Opera, Silverware)
     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Demi Chef Indian Cuisine

    Demi Chef Indian Cuisine

    What you will be doing:

    Reporting to the Executive Sous Chef Responsibilities and essential job functions of an Indian Specialty chef include but are not limited to the following:             

    Career development opportunities with national and international promotion opportunities.
    Working on the Indian curry range producing Curries and kebabs from the North West Frontier Cuisine.
    Assist in other sections of the kitchen.
    Knowledge of Tandoor is an added advantage
    Kitchen maintenance and cleaning, following food safety requirements
    Maintaining and ordering stocks and supplies
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage
    Have full knowledge of all menu items, daily features and promotions
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow kitchen policies, procedures and service standards
    Follow all safety and sanitation policies when handling food and beverage

    Qualifications

    Your experience and skills include:

    You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo.
    The kitchen takes care of Punjabi, Awadhi and Mughlai food preparations (Curry and Tandoor) – vegetarian and non vegetarian
    We give you the opportunity to reach your goals and be at your personal best.

    While we hire for talent and train the skills, it helps if you have:

    Previous experience in the Culinary field required
    Journeyman’s papers or international equivalent an asset
    Diploma Certification in a Culinary discipline an asset
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively as part of a team

    Apply via :

    careers.accor.com