Company Founded: Founded in 1904

  • EN – Health & Safety Manager

    EN – Health & Safety Manager

    Job Description

    Health & Safety Manager

    The Health & Safety Manager will be in charge of the hotel’s health and safety-based operations & supervise the hotel healthcare facility’s day-to-day activities by handling medical and administrative tasks. In addition to providing primary health services to colleagues and guests, he/she will provide strategic day-to-day leadership ensuring implementation of HACCP and General Food Safety Standards, departmental programs, policies and processes, and be the champion of Accor’s AllSafe program. 

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Provide primary health services to colleagues and guests as required
    Enrol colleagues in medical health plans as required and administers eligibility periods and notifications for enrollments
    Conduct monthly audits of enrolments, waivers, and terminations to ensure invoice accuracy
    Process claim forms for reimbursement of medical services for colleagues
    Ensure the Hotel clinic is in proper working order and fully stocked with appropriate supplies and medications
    Liaise with clinics, physicians and hospitals to obtain updated medical information for colleagues
    Coordinate pre-employment checks, routine medical examinations for colleagues and Food Handlers checks  as per government and county regulations
    Ensure that all First Aid boxes in the Hotel are adequately stocked as per OSHA regulations
    Ensure all confidential colleague medical records are current and entered into the system
    Track colleagues who are on sick leave and ensure that the appropriate payroll information is entered and advises leaders on colleague’s return to work status
    Inspect the Colleague Dining Room and Kitchen regularly to ensure that chefs comply with health and safety regulations
    Inspect the locker rooms and all colleague areas to ensure they are clean and safe for all colleagues
    Work with Security Department and the L&D Manager to provide First Aid Training to Hotel colleagues as needed
    Is an active member/presides over Health & Safety Committee, identifies and implements new initiatives, ensures compliance with the Fairmont The Norfolk Health & Safety Audit
    Administer work-related injury claims with respect to administering and tracking claims, providing return-to-work opportunities for colleagues with work-related injuries and implementing strategies for reducing work-related incidents/accidents
    Uphold the highest standard of internal and external guest services at all times

    Health & Safety:

    Provide leadership in the development and implementation of Occupational Health & Safety strategies and plan to collaborate with Executive, Leadership and Colleague teams and committees to determine priorities
    Member of the hotel crisis team, with particular emphasis on any occupational incidents
    Oversee the functioning of the hotels’ Joint Health & Safety Committees in accordance with legislation and ensures the creation of processes to improve and prevent incidences.
    Provide guidance and is responsible for overall wellness programs for Colleagues including AllSafe, Occupational Health, Safety (including hygiene training), Ergonomics/Rehabilitation and Disability Management.
    Experience with respirators and mask fit testing

    Conduct:

    Hotel Air Quality Testing
    Noise Surveillance and Hearing Conservation Program
    Manage the WHMIS(Workplace Hazardous Materials Information System) programs and training
    Reinforce cleaning programs with the operational team in both heart-of-house and front-of-house areas including frequent disinfection of high-touch areas
    Ensure frequent and effective communication with all relevant health and safety stakeholders
    Work closely with Hotel senior leadership to disseminate communication collateral, and stay up to day on changes to legislation to adapt procedures swiftly and accurately
    Complete random testing/audits of hotel/guest room amenities ie tables, glassware, bathrooms, etc. to ensure they are properly cleaned and sanitized
    Ensure protocols are in place and followed regarding reporting of WSIB claims and manage Work Accommodation and Return-to-Work processes as well as Disability Management and Absence Management program.
    Manage Ergonomics/Rehabilitation Program which includes components such as physical demands analysis, functional capability and restriction assessments, job matching, job coaching, workstation assessments, new equipment and new building assessments.
    Develop and sustain musculoskeletal programs to address musculoskeletal injuries. Leads/participates in developing and implementing policies, programs and continuous improvement initiatives.
    Build positive working relationships with internal and external stakeholders (i.e. WSIB, Ministry of Labour, Unions, JHSCs, leadership team, etc.) Participates in activities/ working groups with other organizations and with the community.

    Qualifications

    Your experience and skills include:

    Previous experience is an asset
    Bachelors Degree in Nursing & Diploma in Occupational Health & Safety, Hygiene are an asset
    Valid Kenyan nursing license
    Managing Occupational Health and Safety Management experience within a unionized environment preferably in hospitality.
    Proven knowledge of county regulations for Health Services and Occupational Health & Safety (OSHA and WIBA)
    Demonstrated ability to foster a supportive, respectful and inclusive work environment
    Strong and effective communication skills, both verbal and written.  Fluent English is required.
    High attention to detail and excellent organizational skills
    Ability to work in high-pressure situations
    Computer literate in Microsoft Windows applications required

    Apply via :

    careers.accor.com

  • Front Office Manager 


            

            
            Cluster Chief Engineer

    Front Office Manager Cluster Chief Engineer

    Job Description

    To oversee the front office department operations
    Ensure all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures.
    Responsible for developing your team and ensuring guest satisfaction at all times. 
    Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation. 
    Helps meet the department’s quantitative and qualitative targets.
    Implements brand and Group projects.
    Accor ALL loyalty program champion.
    Monitor and respond to guest reviews ensuring feedback is acted upon.
    Recruitment, development and rostering & providing guidance to the Front Office Team.
    Providing training to new employees on Accor policies & procedures.
    To assist in preparing monthly forecasts and schedule resources accordingly.
    To assist in the preparation of the Departmental Budget.
    To assist in analyzing and reporting, on a monthly basis, the Profit and Loss statements. To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
    Liaise with all other departments to ensure a seamless guest experience is delivered and areas for personalised service is identified.
    To ensure that the Department Operational Budget is strictly adhered to.

    Qualifications

    Minimum experience of 3 years in a similar position in a 5* Hotel.
    Diploma or Degree in Hostel Management or related field.
    A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay.
    Prior experience working with Opera or a related system.
    Strong interpersonal and problem solving abilities and the ability to lead by example
    Strong leader with the ability to guide, coach and motivate.

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    Use the link(s) below to apply on company website.  

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  • Senior Income Auditor

    Senior Income Auditor

    Job Description

    Audit all revenue transactions for consistency, and methods used to meet hotel’s standards and local policies and procedures. Examine all the transactions for accuracy.
    Audit all outlet reports and tally them with Opera for accuracy. Check that discounts are allowanced (S&P).
    Balance and audit all Front Office postings and settlements.
    Control and reconcile the daily sales in the outlets.
    Preparation of Daily revenue flash report after verifying all departments reconcile with the day close and all amounts shown as per department reflect the true picture of transactions. To ensure the daily flash report is out for distribution
    Audit F&B and all other hotel revenue generated and ensure the accuracy. Audit the credit card transactions for accuracy. Ensure the POS details summary reports agree with Opera.
    Prepare “daily operational package” that is routed to GM, Controller, F&B Director, & Revenue Director.
    Prepare the Month End Tips Reports for all outlets.
    Prepare any report or work requested by Director of Finance.
    Check the accuracy of all revenue figures; identify and obtain explanations from respective personnel for reason for variances.
    Ensures that the trial balance should tie out with that Opera

    Qualifications

    Bachelors or Master’s Degree in Finance, Accounting or equivalent from an accredited and renowned University.
    Professional Finance or Accounting Certification (i.e. CPA).
    2 years or more experience in Finance, preferably within the Luxury hospitality industry in a similar role
    Excellent knowledge of finance processes and policies, cost control and fund management optimization.
    Good understanding of core hotelier operations and the luxury hospitality industry.
    Strong budgeting, financial planning and financial modelling skills.
    Strong analytical and problem solving skills.
    Strong interpersonal and communication skills.

    Additional Information

    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities

    Apply via :

    careers.accor.com

  • Housekeeping Supervisor

    Housekeeping Supervisor

    Job Description

    Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
    Conduct room and public area inspection
    Record room status in allocated section accurately
    Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
    Ensure employees are informed daily about priorities to personalize service
    Report unusual behavior/activities on floors to Assistant Housekeeping Manager
    Comply with hotel’s health, safety and hygiene policies

    Qualifications

    Your experience and skills include:

    Work experience as a Housekeeping Supervisor or similar role
    Diploma in Hotel Management or related field
    Warm and caring personality; previous experience in the same leadership role is an asset
    Prior experience working with Opera or a related system
    Ability to anticipate and focus attention on guest needs, being professional and welcoming
    Excellent organizational skills and time management
    Strong interpersonal and problem-solving abilities and the ability to lead by example

    Apply via :

    careers.accor.com

  • Sales Manager – Leisure and Corporate 


            

            
            Reservations Supervisor 


            

            
            Reservations Agent 


            

            
            Public Area Attendant

    Sales Manager – Leisure and Corporate Reservations Supervisor Reservations Agent Public Area Attendant

    Job Description

    The Sales Manager will be responsible for selling memorable experience to guests who stay in the property. The manager builds relationships and creates bonds with the guests for current and future growth of the business
    Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.
    Solicit group business through action plan preparation and execution.
    Maintain accounts, contact, and activity and business details within the appropriate software applications.
    Ensure prompt and courteous service is extended to both internal and external customers.
    Prepare weekly, monthly, quarterly and annual reports, as required.
    Balance operational, administrative and colleague needs.
    Develop materialization goals for key accounts and market segments for each team member and monitor and manage the same.
    Develop, implement and manage rate structures and strategies through market data review and demand analysis.
    Monitor and manage the departmental operating expenses in line with budget and forecast.
    Conduct tours of property with meeting planners and other potential customers while informing of all hotel services available. Entertainment of customers on property, during site inspections, pre-planning trips, and program operation when appropriate.
    Conduct regular thorough analysis of the market and more specifically the hotel competitor set ensuring the hotel is well positioned rate and yield management structure wise to achieve and maintain the budgeted Revenue Generated Index rating.
    Lead in developing as well as implementing the process of developing sales leads and qualifying the same across all business units within the hotel, ensuring all key employees are familiar with and understand this process.

    Qualifications

    Bachelor Degree in Business, Marketing, Communications or equivalent
    At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
    Proven ability to build and maintain good relationships with all guests and Clients.
    Communicate thoughts, actions and opportunities clearly with strong networking skills
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
    Familiarity with virtual tools for the purpose of sales & customer engagement.
    Excellent communication and negotiation skills.
    Strong interpersonal and problem solving abilities.
    Enthusiastic, stress resistant and professional communicative skills
    Excellent command of English, other languages would be an added advantage

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Pastry Commis – Casual 


            

            
            F&B Waiter Casual 


            

            
            EN – Duty Manager

    Pastry Commis – Casual F&B Waiter Casual EN – Duty Manager

    Job Description

    We are looking for Casual Commis to support our Culinary team during busy operations.

    What you will be doing:

    Food preparation and cooking, plating, presentation
    Kitchen maintenance and cleaning, following food safety requirements
    Maintaining and ordering stocks and supplies

    Qualifications

    Diploma/certification in Culinary or related field
    Creative and passionate about food and customer service
    Able to work in a high-pressure environment
    Excellent interpersonal and communication skills; a team player

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • EN – Front Desk Agent

    EN – Front Desk Agent

    Job Description

    Front Desk Agent

    First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    What is in it for you:

    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

    Register and room all guest arrivals according to established procedures
    Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
    Maintain cashier float and ensure accurate daily report of all money received
    Cash hotel guests’ personal and travelers checks and assist with currency exchange
    Keep abreast of all modifications to accounting policies and procedures
    Attend to guests’ request of using the service of safety box at all times
    Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
    Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
    Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
    Ensure that the guests depart the hotel with a positive impression of hotel service
    Perform the audit balances and prepare all reports for audit in an orderly fashion
    When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
    Maintain comprehensive knowledge of standard reservation procedures
    Maintain exemplary department standards of behavior and appearance and attitude
    Ensure front desk work area is kept clean and in an orderly state at all times
    Is fully aware of the Credit policy
    Adhere to OH&S policies and procedures
    Perform related duties and special projects assigned

    Qualifications

    Your experience and skills include:

    Skilled in Front Office operations  with the ability to work in a multicultural and diverse environment
    Minimum 2 years’ relevant experience 
    Penchant for customer service and effectively manage guest complaints
    Ability to train and manage a dynamic team
    Excellent English communication skills; both verbal and written
    Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

    Apply via :

    careers.accor.com

  • Assistant Restaurant Manager

    Assistant Restaurant Manager

    Job Description

    Lead, train and inspire the outlets team towards service excellence.
    Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
    Allocate tasks, supervise and oversee all activities within the different outlets.
    Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
    Engage the team in new methods to improve processes and enhance guest experience.
    Follow outlets policies, procedures and service standards

    Qualifications

    2-3 years’ experience as a leader preferably in a fast paced  premium property
    Excellent knowledge in Food & Beverage including bar operations.
    Computer literacy an added advantage and previous use and mastery of point of sale system required
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Service focused personality with strong interpersonal and problem solving abilities
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively and collaboratively as part of a team

    Additional Information

    What’s in it for you:

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21

    Apply via :

    careers.accor.com

  • EN – Loyalty & Guest Services Manager 


            

            
            Head Butcher

    EN – Loyalty & Guest Services Manager Head Butcher

    Job Description

    Loyalty & Guest Services Manager

    The Loyalty & Guest Services Manager will be responsible for the daily operations and administration of the Loyalty Program, including providing support, coaching, training and leading the Guest Services team. Furthermore, the Loyalty & Guest Services Manager will update and maintain the hotel’s loyalty program system as well as reviewing and maximization of the current and future loyalty members, offer rewards, discounts, and other special incentives as a way to attract and retain guests, encourage repeat visits, offering people a reward for loyalty.

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide.
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

    Conduct daily briefings and ensure that all pertinent information is well received by team members.
    Act as property champion for both loyalty and guest service programs in the hotel.
    Manage the day-to-day of ALL Loyalty Program operations including performance management on Axonify and development of the ALL Champions Team in the hotel.
    Develop and implement a long-term Loyalty Program operating plan for all relevant departments of the hotel.
    Develop, implement and monitor goals and reach objectives for the Loyalty program.
    Ensure all guest complaints receive prompt action and follow-up.
    Check and monitor monthly membership statements on ALL enrollments in Front Office, F&B, Reservations and Sales departments.
    Ensure the target for our monthly departmental enrollments on ALL are achieved.
    Frequent coordination between departments and divisions to improve communication about guest needs.
    Work with Sales Department and Food & Beverage to develop and execute in-hotel member acquisition plans targeting top travelers from key corporate accounts and repeat guests.
    Remain up to date on changes in Guest Service programming and cascading training through the relevant teams.
    Oversee points reconciliation for members and ensure we are meeting all audit requirements.
    Curate and implement new concierge initiatives within the hotel, which will drive elite member experiences, VIP guest stays, and overall guest satisfaction.
    Ensure follow-up and corrective action is being taken in response to guest feedback.
    Active participant in the Hotel Quality Committee.
    Work closely with the Front Office Manager to distribute new standards/training, Communication of survey results and trends to key leaders.
    Ownership of the guest issue-tracking program including analysis and implementation of strategies.
    Remain current about industry/competitive trends to assist with ongoing recommendations to improve guest satisfaction and loyalty.
    Be a key driver of guest satisfaction and successful achievement of hotel KPIs.
    Assist with MOD/Duty Management coverage when needed

    Qualifications

    Your experience and skills include:

    Excellent knowledge of Front Office Procedures
    Previous leadership experience required
    Previous PMS experience required
    Computer literate in Microsoft Windows applications an asset
    University/College degree in a related discipline an asset
    Must possess a professional presentation
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Outlets Manager 


            

            
            Purchasing Manager 


            

            
            EN – Commis Baker 


            

            
            EN – Pastry Commis Chef 


            

            
            EN – MICE Manager

    Assistant Outlets Manager Purchasing Manager EN – Commis Baker EN – Pastry Commis Chef EN – MICE Manager

    Job Description

    Lead, train and inspire the outlets team towards service excellence.
    Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
    Allocate tasks, supervise and oversee all activities within the different outlets.
    Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
    Engage the team in new methods to improve processes and enhance guest experience.
    Follow outlets policies, procedures and service standards

    Qualifications

    2-3 years’ experience as a leader preferably in a fast paced  premium property
    Excellent knowledge in Food & Beverage including bar operations.
    Computer literacy an added advantage and previous use and mastery of point of sale system required
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Service focused personality with strong interpersonal and problem solving abilities
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively and collaboratively as part of a team

    Additional Information

    What’s in it for you:

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :