Jobs Kenya

Company Founded: Founded in 1904

  • EN – Bartender Assistant Front Office Manager Cluster Chief Engineer

    EN – Bartender Assistant Front Office Manager Cluster Chief Engineer

    Job Description
    Bartender

    Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
    To focus on guest satisfaction and engage and interact with guests.  
    To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
    To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
    To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
    Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
    Responsible for the upkeep of standards of service at all times including all items used during service.  
    To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
    To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
    To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
    Approach all encounters with guests and employees in a friendly, service-oriented manner. 
    Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
    Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
    Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
    Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
    Provide attentive service, focusing on guests needs. 
    Receive payment for food and beverage provided and provide change and receipt to guests. 
    Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
    Make coffee, espresso and tea. 

    Qualifications
    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Good wine knowledge helpful as well as liquors. 
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service.

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • EN – Sales Manager-Leisure Commis /Cook Kitchen Steward Commis 1 EN – Chef de Partie

    EN – Sales Manager-Leisure Commis /Cook Kitchen Steward Commis 1 EN – Chef de Partie

    Job Description
    Sales Manager-Leisure

    As a Sales Manager,  you’ll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Director of  Sales, responsibilities and essential job functions include but are not limited to the following: 

    Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows in the Leisure segment
    Support goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels
    Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
    Conducts site inspections with prospective and existing clients.
    Develops and implements new sales strategies, tactics and action plans for account base.
    Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
    Maintain active membership in industry related organizations and associations pertaining to the specific market.
    Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
    Attend Sales Meetings, office events, and hotel-sponsored functions.
    Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
    Responsible to submit weekly sales report to the Director of Sales.
    Maintain and update current account information in Opera and hard files.
    Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
    Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
    Assist with any other duties as requested by supervisors and management.

    Qualifications
    Your experience and skills include:

    Bachelor Degree in Business, Marketing, Communications or equivalent
    Pervious Sales & Marketing previous leadership experience essentially required
    Proven ability to build and maintain good relationships with all guests and Clients.
    Communicate thoughts, actions and opportunities clearly with strong networking skills
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Excellent communication and negotiation skills.
    Strong interpersonal and problem solving abilities.

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • EN – Waiter

    EN – Waiter

    Job Description
    Waiter

    You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide for you and your family
    Learning programs through our Academies designed to sharpen your skills
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Career development opportunities with national and international promotion opportunities. The sky is your limit

    What you will be doing:

    Assist guests regarding menu items in an informative and helpful way.
    Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
    Follow all safety and sanitation policies when handling food and beverage.
    Sets up and tear down service stations.  
    Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
    Provides service within Fairmont and Hotel Standards 
    Fosters a welcoming culture. 
    Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
    Cash Handling 
    Tailors Service flow to the diner’s needs 
    Review daily reports, arrival, VIP, group following up on action items. 
    Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
    Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
    Attend to all guest requests, being constantly aware of anticipating guests needs. 
    Ensure smooth running of each table. 
    Help to ensure the smooth running of all guests requirements and needs on each table. 
    Clear away any used crockery, cutlery etc. 
    On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

    Qualifications
    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service
    Strong interpersonal and problem solving abilities.
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively and collaboratively as part of a team.

    Apply via :

    jobs.smartrecruiters.com

  • EN – Senior Chef de Partie

    EN – Senior Chef de Partie

    Job Description
    Senior Chef De Partie

    Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team. We are waiting for you to turn moments into memories for our guests.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Junior Sous Chef, responsibilities and essential job functions include but are not limited to the following;

    Conduct daily shift briefings to kitchen colleagues in absence of Junior Sous Chef & Sous Chef.
    Promote a Fun/Professional and Disciplined work environment
    Lead by example using Fairmont’s Mission, Vision & Values
    Support/coach/Lad & motivate kitchen colleagues
    Actively share ideas, opinions & suggestions in daily shift briefings
    Ensure storeroom requisitions are accurate to minimize repeat visits
    Ensure all kitchen colleagues are aware of standards & expectations
    Promote Health & Safety at all times
    Ensure proper hygiene
    Ensure all grooming, spot check and temperature control sheets are filled as required
    Maintain cleanliness and proper rotation of product in all chillers
    Minimize wastage / spoilage
    Maintain consistent on the job training sessions for culinary colleagues
    Liaison daily with Outlet Chefs to keep open lines of communication & guest feedback. Strives to maintain & improve all food preparations & presentations
    Participate in monthly EOS committee meetings to address colleagues EOS issues
    Strives to improve results for Food Quality
    Act as an extension of kitchen managers to communicate food consistency & quality
    Daily checks of all mi en place to ensure freshness & quality standards
    Strive to develop as a leader by attending Fairmont Managerial Courses
    Assign and follow up tasks as dictated by business volumes
    Performs any other reasonable duties as required by the department head.

    Qualifications
    Your experience and skills include:

    Previous experience in the Culinary field required 
    Journeyman’s papers or international equivalent required 
    Diploma Certification in a Culinary discipline is an asset 
    Computer literate in Microsoft Windows applications an asset 
    Strong interpersonal and problem-solving abilities 
    Highly responsible & reliable 
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • Digital Marketing Specialist

    Digital Marketing Specialist

    Job Description

    In charge of managing and developing the digital marketing ecosystem of the Fairmont Mount Kenya Safari Club in order to achieve the communication strategy set up by the category managers (awareness, active consideration, lead to sale, retention and advocacy on both local and international markets)
    Manage all aspects of digital strategy and scheduling (owned media, paid medias)
    Coordinate with revenue manager and social media manager in order to work in an Omni channel perspective with one voice and one strategy
    Identify all relevant digital touch point to activate and develop the marketing and communication strategy (website, e-retailers, social medias, google for business, e-mailing, rating platforms, etc.) and supervise their development and content strategy with the right key stakeholders (social media content manager, category managers, revenue manager, sales teams, creative agencies)
    Develop websites and ensure the information is updated as required
    Develop digital media campaigns for local and international markets
    Implement all components of Accor Digital Strategy in order to deliver maximum online exposure, conversion and retention
    Set up objectives and KPIs to align with the business direction
    Analyze and report ROI and all relevant data in order to optimize KPIs
    Proactively identify advertising and digital opportunities and take decision
    Coordinate together with the Departmental Manager all digital actions that could impact awareness, active consideration, sale, retention and advocacy
    Analyze and report on digital media overview with the hotel industry both locally and internationally
    Keep updated with developments of the digital media industry
    Work towards developing teams knowledge in order for them to help create new opportunities
    Contribute to budget creation and management

    Qualifications

    Proven experience as a digital marketing specialist for a brand during a minimum of five (5) years, Ideally in the luxe and / or travel industry
    Degree in Marketing and Communications
    Proven your ability to see things differently with creative flair,
    You love working in an inspiring, experiential, luxe and fast-paced environment.
    You have effective relationship skills and the ability to build excellent relationships with stakeholders & colleagues. 
    Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. Photoshop, video editors, music purchase, Adobe Photoshop, Canva
    Proven ability of successful creation of briefs for social media content
    Creating story telling with existing content or imagining new opportunities of impactful content is your motto
    You know how to speak to various communities : from corporate guests to leisure guests, but also key stakeholders and partners
    You have an overview of all relevant social medias on local as well as international markets
    Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions
    You Understand social media platforms and have the ability to analyze their performance
    Data and result oriented: you have an appetence for data and the reach of KPIs and engagement/conversion objectives

    Additional Information

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities.

    Apply via :

    jobs.smartrecruiters.com

  • Director of Hotel Operations Senior Brand Manager

    Director of Hotel Operations Senior Brand Manager

    Job Description
    Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position

    Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
    Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
    Lead and support all operational departments in the achievement of their financial and operational targets
    Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
    Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
    Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
    Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
    Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards.
    Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
    Assist in the preparation, presentation and subsequent achievement of the hotel’s Annual Operating Budget, and Capital Expenditure Budget.
    Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
    Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
    Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
    Function as key member of the Hotel Executive Committee and Leadership Team
    Ensure full compliance of the Hotels operating controls

    Qualifications

    Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations  or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
    Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
    Display strong analytical, organizational, conflict management, people and administrative skills.
    Ability to be responsive to changes and offer leadership in those changes
    Extensive Operations management experience in F&B/ Rooms, General Management.
    Proven positive track record to coordinate multiple departments and to achieve goals
    Clear working knowledge of Hotel Financials, budget, planning and its implementation
    Exceptional interpersonal and guest relations skills, takes a hands on approach
    Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture

    Additional Information

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Waiters / Waitress (Casual)

    Waiters / Waitress (Casual)

    Job Description

    We are looking for Casual Waiters/Waitress to support our Food & Beverage Banquet team during busy operations

    What you will be doing:

    Assist guests regarding menu items in an informative and helpful way
    Have full knowledge of beverage lists and promotions, menu items and preparation methods
    Be involved in delivering excellence service to guests 
    Follow all safety and sanitation policies when handling food and beverage
    To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.

    Qualifications

    Certificate or Diploma in Food & Beverage or related field
    Updated Food Handlers Certification
    Proven ability to focus on guest needs and delivery excellent service 
    Good communication and customer contact skills
    Must be well presented and professionally groomed at all times
    Portray strong social skills and a presence, enabling you to interact and deal with officials effectively.

    Additional Information

    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a luxury property

    Apply via :

    jobs.smartrecruiters.com

  • Chief Engineer Financial Controller

    Chief Engineer Financial Controller

    Job Description

    To ensure efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility of the Chief Engineer.

    KEY ROLES & RESPONSIBILITIES

    As a Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. A Chief Engineer will also be required to coordinate renovation projects and develop emergency programs.
    Oversee the engineering department with attention to details and follow-up to ensure satisfactory completion of tasks and projects.
    Maintain all equipment and systems in correct operational status including but not limited to Accor MEP standards, Fire & Life Safety standards, Risk Management, environmental standards, expenditures and project management.
    Ensure proper completion of the Preventive Maintenance Program for guest rooms, public areas, and safety systems while working closely with the Rooms Division, Food & Beverage Department, Security, purchasing and other operational departments.
    Maintain all mechanical rooms inclusive of Boiler Plant, chilled water circulation, air handling units, fan coils, VAVs, motors, pumps etc.
    Prepare and control of the monthly and annual engineering department budget.
    Experience in yearly engineering-budget preparations and monthly forecasting of the department’s expenses.
    Forecast and manage the hotel energy and water usage and all the associated costs.
    Prepare CAPEX expenditures for the engineering department and assist all other departments in preparing their CAPEX needs.
    Identify issues and provide solutions, inclusive of outsourcing and managing 3rd party companies.
    Identify, budget for and manage projects related to renovations and or replacements within the hotel
    Work closely with the purchasing department to source the best products for the least cost.
    Monitoring the Hotel’s Energy consumption on daily and monthly basis.
    Ensuring prompt and/or immediate response to maintenance requests from our guests, employees, and management of the Hotel.
    Coordinate and complete all audits related to engineering and risk management.
    Responsible for departmental health and safety, training programs, statutory compliance.
    Participate on hotel level in Accor & Ennismore Energy/Sustainability Programs.
    Comply with every reasonable request from their supervisor within an amount of time that it takes to comply under normal circumstances.

    GENERAL TASKS & MISCELLANEOUS

    Be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
    Must be able to assess situations and react accordingly through analysis and perspective.
    Should be available in front of the guests and colleagues – in accordance to their position – and to serve as an example for other employees
    Comply with every reasonable request from their supervisor within an amount of time that it takes to comply under normal circumstances

    Qualifications

    PERSONAL ATTRIBUTES

    Other trade certificate(s) would be an asset.
    Pool water chemistry knowledge is required 
    Knowledge of computerized energy management systems is preferred 
    HVAC (Heating/Ventilation and Air Conditioning) background is an asset 
    Must be a self-starter and motivator  
    Must have strong organizational and time management skills 
    Must be team oriented with strong communication and interpersonal skills
    Must have an eye for detail and a passion for guest service
    Enthusiastic and dependable
    Active listening
    Communication Skills
    Customer service
    Interpersonal skills
    Good communications skills
    Problem-solving

    QUALIFICATIONS

    Bachelor’s degree in Engineering

    EXPERIENCE

    Minimum 5 years’ experience in hospitality industry and engineering experience with two years in an equivalent capacity.
    Experience in a pre-opening property will be an added advantage

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Brand Manager

    Senior Brand Manager

    Job Description

    The Senior Brand Manager, Fairmont Mount Kenya Safari Club & Conservancy, will work closely with the Director of Marketing, Communications and Digital to build a strong marketing and communication strategy as well as develop guest experiences, orchestrate launches, push growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools.

    Drive development of a renewed luxury guest experience from hotel to conservancy.
    Coordinate with operations and conservancy teams the development process from concept to trade and ensure the respect of timelines.
    Develop a strong communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
    Drive the development of brand communication material to support brand strategies, animation plans and launches.
    Advertising strategy, campaign shootings and developments
    PR strategy and actions
    Recommend and manage a budget with the support and in coordination with the cluster director of marketing, communications and digital.
    Own A&P budget management for digital and animation strategy.
    Support Forecasting
    Lead annual brand strategic marketing plans and campaigns to evaluate brand visibility and maximize business opportunities.
    Analyze guests satisfaction
    Develop loyalty for specific targets (local market, executives)
    Implement brand activities including but not limited to marketing material development, advertising, media, event/activations management, collaterals, promotion, etc.
    Lead competitive analysis to identify business opportunities.
    Supervise the creation of ongoing content and develop story telling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.

    Qualifications

    Bachelor’s Degree in Marketing and any related field minimum 5 years’ experience in brand marketing, for luxe or premium brands within or out of the hospitality / travel industry.
    Highly passionate and energetic marketeer willing to evolve in an innovative, fun, and fast paced environment.
    Able to learn fast, especially if not coming from the hospitality industry.
    Able to quickly analyse and understand a variety of target audiences coming from all around the world, b2b and b2c.
    Passionnate about the idea of working with and within conservancies, developping hospitality guest experiences as well as guest experiences linked to nature and conservation.
    Passionate about luxe and premium brands and ability to understand various trends from all around the world
    Proven track record of delivering topline and marketing KPIs (driving share and penetration).
    Experience in managing agencies and creating briefs.
    Proven experience in developing and implementing effective and integrated brand plans.
    Excellent analytical skills.
    Creative approach.
    Good Story teller
    Strong communication, organizational and project leading skills
    Direct management and indirect management skills

    Additional Information

    You will enroll in the workplace pension scheme
    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities

    Apply via :

    jobs.smartrecruiters.com

  • EN – Bartender Assistant Front Office Manager Cluster Chief Engineer

    EN – Bartender Assistant Front Office Manager Cluster Chief Engineer

    Job Description
    Bartender

    Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
    To focus on guest satisfaction and engage and interact with guests.  
    To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
    To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
    To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
    Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
    Responsible for the upkeep of standards of service at all times including all items used during service.  
    To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
    To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
    To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
    Approach all encounters with guests and employees in a friendly, service-oriented manner. 
    Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
    Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
    Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
    Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
    Provide attentive service, focusing on guests needs. 
    Receive payment for food and beverage provided and provide change and receipt to guests. 
    Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
    Make coffee, espresso and tea. 

    Qualifications

    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Good wine knowledge helpful as well as liquors. 
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :