Company Founded: Founded in 1904

  • Security Supervisor

    Security Supervisor

    Job Description

    Ensure the overall safety and security of the guests, employees and property premises
    Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
    Conduct regular floor patrols and crowd control, CCTV surveillance
    Assist guests regarding hotel facilities in an informative and helpful way
    Supervise and offer guidance security guards 

    Qualifications

    2 years  security experience in the similar capacity.
    Diploma or Degree in Security management , criminology or similar field.
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable

    Apply via :

    jobs.smartrecruiters.com

  • General Accountant

    General Accountant

    Job Description
    General Accountant

    Are you a dynamic and results-driven professional with a passion for finance and accounting in the hospitality industry? We are looking for you!

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Chief accountant, responsibilities and essential job functions include but are not limited to the following:

    Assist the Chief Accountant in the preparation of any and all reporting and analysis requirements regardless of reporting frequency including daily, weekly, monthly, quarterly, annual and ad-hoc. This includes postings of vouchers.
    Ensure information presented in all reports is accurate and reflective of actual business transactions.
    Ensure all reports are prepared on a timely basis meeting all deadlines.
    Assist in conducting surprise spot-checks on General Cashier’s float on a periodic basis.
    Assist in conducting surprise spot-checks on all Outlet Cashier’s float on a periodic basis in addition to spot-check performed by the General Cashier.
    Assist in conducting surprise stock-count inspection in addition to/ during the month-end stock-count conducted by the Cost Controller’s office.
    Assist in the preparation of all groundwork required for all statutory audit and tax/fee requirements.
    Provide assistance during the audit (internal and external) review process.
    Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.
    Maintain General Ledger with journal entries.
    Month end reconciliation of Balance Sheet Accounts.
    Prepare Bank reconciliation of online statements (daily & monthly).
    Preparation of Monthly assigned Journals and allocation of shared expenses among departments.
    Assist in compilation of departmental budget and forecast.
    Maintaining the Fixed asset register.
    To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
    To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
    To be fully conversant with all services and facilities offered by the hotel.
    To ensure all files and reports are properly filed for future reference.
    To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
    To carry out any other reasonable duties as assigned by the Cluster Director of Finance and Business Support

    Qualifications
    Your experience and skills include:

    Minimum of 1 year relevant experience in a luxury hotel/resort.
    Completed a Bachelor’s degree in preferably in Accountancy
    An active CPA license is an advantage
    Knowledgeable in Sun Systems, Opera, Materials Control and Kenyan Taxation
    An effective team player

    Apply via :

    jobs.smartrecruiters.com

  • Assistant Talent and Culture Manager

    Assistant Talent and Culture Manager

    Job Description

    Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy.
    Ensure all practices are complete, in keeping with local legislation.
    Route documentation to relevant offices in a timely manner.
    Overseeing the timely and confidential management of employee data.
    To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
    To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
    To ensure adherence / compliance of relevant legal statues/returns.
    To ensure that employee facilities are maintained and cleaned to the hotel standards of operations.
    To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for, whereby the primary focus is to provide development opportunities and promotions from within the company and grow internal and local community talent.
    Ensure that Job Descriptions, Employee Specifications and are correctly administered and recorded in employee’s personal files.
    Represent management in dealings and disputes.
    Ensure open communication and transparent management style
    Ensure consistent and Fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviors
    Collaborates with Learning and Development Manager for the supervision and organization of all training activities with in liaison with the Talent & Culture Manager
    Ensure that an effective Communications Programme is implemented that maximizes employee’s awareness of our objectives and hotel updates
    Provide sufficient training and development opportunities to ensure teams are confident, well trained and professionally equipped to deal with the demands of their function.
    Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision
    Contribute, support and drive Talent and Culture Initiatives, Employee Engagement and well-being initiatives, along with keeping management informed  
    Collaborate and contribute to the smooth operations of Employee Relations procedures with support from Talent and Culture Manage.  Ensure that  disciplinary, grievance, performance management, internal complaints, coordinating the employee’s exit and tracking status of full & final settlement, are handled as per hotel and legal standard.

    Qualifications
    Education Qualification/ Required Skills and Experience

    Degree in Human Resources Management
    CHRP Qualified
    3 years’ experience as HR Generalist or HR Officer, Supervisory experience required 
    Experience responding to HR related questions and priorities’ from employees/management
    Experience in handling labor relations matters and unionized teams 
    Experience working with MS Office software, including Word, Excel, Access, and PowerPoint.
    Excellent reading, writing and oral proficiency in English language
    Proficient in MS Excel, Word, & PowerPoint
    Good communication skills
    Service oriented with an eye for details
    Ability to work effectively and contribute in a team
    Self-motivated and energetic

    Apply via :

    jobs.smartrecruiters.com

  • Commis

    Commis

    Job Description

    Preparation and storage of menu items, in accordance with established. procedures and quality standards and hygiene standards of the hotel.      
    Kitchen maintenance and cleaning, following food safety requirements.
    Maintaining and ordering stocks and supplies.
    Ensure all items are kept properly and labelled.
    Monitors and controls the cleanliness of the kitchen areas and equipment.
    Makes sure that the correct ordering procedures are followed, and that every order is done through a captain order.
    Prepares his working station and mise en place as per daily requirements and part stock lists.

    Qualifications

    Certificate or Diploma in Culinary or related field
    At least 1 year previous work experience in a similar capacity
    Good knowledge on HACCP and other procedures in Food Production
    Creative and passionate about food and customer service
    Excellent interpersonal and communication skills; a team player

    Apply via :

    jobs.smartrecruiters.com

  • EN – Mice Manager 

Housekeeping Supervisor

    EN – Mice Manager Housekeeping Supervisor

    Job Description
    MICE Manager

    Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Director of Sales responsibilities and essential job functions include but are not limited to the following:

    Maintain professional sales standards while maximizing revenues
    Meeting with the bookers and meeting planners and ensure a smooth service oriented events sequence
    Going out for sales calls with the aim of maximizing the departments revenue
    Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully
    Draw up and distribute all necessary reports required daily, weekly and or monthly
    Participate in the communication meetings scheduled for the department
    Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
    Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
    Participate in the daily sales lead meetings, weekly REVMAX meetings as well as Credit meetings when necessary
    Adherence to all the Fairmont sales guidelines and timescales for the Catering Sales area, and if necessary in consultation with the DoS when drawing up special prices
    Full knowledge of all products and services especially revenue generating areas
    Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
    In the absence of the Catering Sales Executive and the Food and Beverage Coordinator, establish and maintain necessary procedures to ensure other departments are completely informed, i.e., prepare and distribute all BEO’s for all events happening in the meeting rooms as well as Outside Catering, prepare and distribute all the change logs, preparing and distributing the functions daily events, and prompt distribution of last minute changes to affected departments
    Efficient usage of all systems and good maintenance, know all the functions of the computer system
    Achieve/succeed the budgeted/forecasted financial plan for the Catering Sales and Banquets department
    Attend scheduled meetings and training geared towards enhancing efficiency at work and enhancement of self-development
    Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects Fairmont

    Qualifications
    Your experience and skills include:

    Good Knowledge of Marketing, negotiating and sales procedures associated with the hotel industry
    Excellent written skills sufficient to produce sales and marketing communication that properly reflects the Fairmont image
    Excellent spoken and presentation skills as well as considerable ability to listen effectively
    Ability to work effectively both independently and as a team
    Ability to manage multiple projects, meet and work effectively under time and resource constraints
    Good knowledge of Food and Beverage, menus, wines etc
    Excellent computer skills with Word, Excel, Outlook and knowledge in OPERA Sales and Catering System
    Flexible, with the ability to work additional hours as required, including shift work, weekends and public holidays when required
    Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
    Able to establish and maintain healthy working relationships with people in course of work.

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    Use the link(s) below to apply on company website.  

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  • Chief Accountant

    Chief Accountant

    Job Description
    Chief Accountant

    Are you a dynamic and results-driven professional with a passion for finance and accounting in the hospitality industry? We are looking for you!

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following: 

    Organize and direct the team to supervise all revenues and expenses, as well as all inventories.
    Responsible for managing the day-to-day financial reporting and controlling requirements of the departments and will be required to review and analyze management accounts.
    To plan, direct, supervise and coordinate the activities of the personnel involved in accounting and other financial functions of the organization.
    Analyze and interpret financial data and recommend changes to improve financial performance.
    Maintain an account of all the transactions of the organization.
    Responsible for budget and cost controls, financial analysis, accounting practices and reports.
    Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
    Assist Cluster DOF in preparation of Annual Budgets

    Financial & Operational Management:

    Identify optimal, cost-effective use of the resources and educate the team on the same.
    Preparation of the Monthly Management Accounts.
    Monitor budgetary and key performance indicator movements.
    Ensure to liaise with the company auditors and regulators.
    To develop the financial reporting and accounting systems.
    Responsible for all financial and accounting functions of the organization.
    Ensure to manage the development of accounting admissions, credit/collections and internal control policies.
    Recommend to the management on the issues related to Stock Management and Inventory controlling.
    Prepare periodical Management Information Reports.
    Performs all other functions as assigned by Management.
    Ensure to take the responsibility for maintaining accurate records.
    Providing effective financial controlling & also implement Control systems

    Qualifications
    Your experience and skills include:

    A graduate degree in business or CPA (K)
    3 years’ experience in a similar position within the hospitality industry.
    Previous experience financial reports, P&L and balance sheet.
    Prior experience working with Accounting Systems and POS (Sun, Opera, Micros,Silverware)
    Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
    Ability to accept responsibility.
    Self-confidence, motivation, drive and tenacity.
    Ability to enhance organizational performance.
    Ability to clearly delegate tasks and responsibilities.
    Ability to think strategically, inductively, and creatively.
    Propensity to recognize and acknowledge other people’ ideas

    Apply via :

    jobs.smartrecruiters.com

  • Chef De Partie 

Assistant Banquets Manager

    Chef De Partie Assistant Banquets Manager

    Job Description

    Ensure consistency in the preparation of all food items for a la carte and buffet menus according to hotel recipes and standards
    Actively share ideas, opinions and suggestions in daily shift briefings
    Ensure all team members are aware of standards and expectations of operations
    Work closely with chefs to keep open lines of communication regarding guest feedback
    Continually strive to improve food preparation and presentations
    Maintain proper rotation of product in all chillers to minimize wastage/spoilage
    Have full knowledge of all menu items, daily features and promotions
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow the Kitchen SOPs ensure they are adhered to
    Promote a Fun/ Professional and disciplined work environment
    Excellent communication skills
    Good interpersonal skills
    Good organizational skills and detail oriented
    Public relations and problem solving skills
    Assign and follow – up tasks as dictated by business volumes
    Performs any other reasonable duties as required by the department head

    Qualifications

    3  years’ culinary management experience in a luxury hotel or large kitchen environment
    Previous experience in a 5 star or Premium hotel in a similar position
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Possess strong leadership, organization, time management & communication skills
    Strong skills in visual presentation of food, keep up to date with culinary trends and plating styles
    Works well with others, demonstrates good team spirit with an open mind

    Additional Information
    What’s in it for you:

    Private medical insurance as per Hotel offering
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Employee Benefits Card offering discounted rates in Accor Worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility Activities

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Chief Steward and Hygiene Manager

    Chief Steward and Hygiene Manager

    Job Description

    Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
    Lead and manage the Stewarding team in all aspects of the department and ensure standards are followed.
    Supervise and maintain the sanitation of kitchen equipment and other areas assigned.
    Ensure all banquet event orders are reviewed and ensure proper set-ups are in place.
    Prepare monthly reports on shortages in of all equipment and requisition replacements as required while following budget guidelines.
    Work closely with the Executive Chef and Food and Beverage Manager to anticipate guest needs.
    Order and control all inventory of cleaning compounds required for the section
    Ensure all equipment is in working order and report any items in need of repair.
    Maintain a clean and safe work environment.
    Ensure all colleagues adhere to all safety practice requirement.
    Ensure colleagues have a complete understanding and adhere to the stewarding’s related to safety.
    Adhere and train on all HACCP regulations, run audits are per HACCP charter, will be responsible for risk assessment and self-audit for section
    Follow and ensure that all colleagues follow safety procedure requirement.
    Monitor the use of chemical and cleaning supplies
    Monitor the monthly breakage and provide framework on how to minimize breakage.

    Qualifications

    Diploma in Food and Beverage Management desirable Degree in related field
    Previous leadership experience in a Stewarding and Hygiene Management
    Strong interpersonal and problem solving abilities
    Understand HACCP requirements and can conduct audits
    Proficient in Microsoft Office Applications
    Ability to work well under pressure in a fast paced environment
    Good interpersonal skills with ability to communicate with all levels of employees
    Service oriented with an eye for details
    Good presentation and influencing skills
    Multicultural awareness and able to work with people from diverse cultures
    Self-motivated and energetic

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a luxury property

    Apply via :

    jobs.smartrecruiters.com

  • Director of Sales & Marketing

    Director of Sales & Marketing

    Job Description

    Mercure Nairobi Upperhill  is  seeking a dynamic and experienced Director of Sales and Marketing to lead our sales and marketing efforts. The ideal candidate will be a visionary leader who can create and execute innovative strategies to drive revenue, strengthen our brand presence, and maintain our reputation for excellence.
    If you are passionate about luxury hospitality and possess a proven sales and marketing track record you to join our team.

    Key Responsibilities:

    Develop and implement strategic sales and marketing plans to achieve revenue and market share targets.
    Lead a high-performing team of sales and marketing professionals, providing coaching, guidance, and support.
    Identify and target key market segments and cultivate strong relationships with clients and partners.
    Oversee all sales activities, including room sales, meetings and events, and F&B promotions.
    To adapt strategies accordingly, monitor and analyze market trends, competition, and customer feedback.
    Create and execute innovative marketing campaigns to enhance the hotel’s brand awareness.
    Manage budgets, forecasts, and financial reporting related to sales and marketing activities.
    Collaborate with other departments, such as Revenue Management, to optimize pricing and inventory strategies.
    Ensure compliance with Mercure global standards and quality assurance protocols.
    Participate in industry events, trade shows, and networking activities to promote the hotel and build business relationships.

    Qualifications

    Bachelor’s degree in business, Marketing, or a related field. Master’s degree preferred.
    Minimum of 5 years of senior leadership experience in sales and marketing within the luxury hospitality industry.
    Strong understanding of the Nairobi market and key competitors.
    Proven track record of achieving revenue and market share growth.
    Excellent interpersonal and communication skills.
    Innovative thinker with the ability to create and execute successful marketing campaigns.
    Results-driven with a focus on achieving and exceeding targets.
    Ability to lead and motivate a diverse team.
    Proficient in revenue management and distribution systems.

    Apply via :

    jobs.smartrecruiters.com

  • Sous Chef 

Cost Controller 

EN – Assistant Food & Beverage Manager 

Accounts Assistant (Receivables)

    Sous Chef Cost Controller EN – Assistant Food & Beverage Manager Accounts Assistant (Receivables)

    Job Description

    Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
    Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
    Conduct daily shift briefings to kitchen colleagues Ensure all kitchen colleagues are aware of standards & expectations
    Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback
    Maintain and enhance the food products through creative menu development and presentation
    Have full knowledge of all menu items, daily features and promotions
    Actively interact with guests at tables
    Balance operational, administrative and Colleague needs
    Ensure proper staffing and scheduling in accordance to productivity guidelines
    Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
    Follow kitchen policies, procedures and service standards
    Follow all safety and sanitation policies when handling food and beverage
    Other duties as assigned

    Qualifications
    Your experience and skills include:

    Previous experience as a Sous Chef is required
    Diploma in Culinary Arts or related field
    Excellent knowledge on HACCP and other procedures in Food Production

    go to method of application »

    Use the link(s) below to apply on company website.  

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