Jobs Kenya

Company Founded: Founded in 1904

  • Junior Sous Chef Assistant Security Manager EN – Duty Manager

    Junior Sous Chef Assistant Security Manager EN – Duty Manager

    Key Areas of Responibilities
    Kitchen Operations

    Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily kitchen operation, quality control and food hygiene.
    Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
    Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
    To work in close conjunction with the Food and Beverage manager and respective and teams, to create a yearly marketing plan for the outlet.
    Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
    Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
    Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
    Practice strict control of food portioning and  wastage, ensuring gross food profitability

    Guest and Service Delivery

    Interacts with guests to obtain feedback on product quality and service levels
    Responds to and handles guest problems and complaints and  reports always to senior
    Provides guidance to junior kitchen staff members, including, but not limited, to line cooking, food preparation, and dish plating.

    Leading others

    Work closely with leaders to understand all financial budgets and goals and deliverables
    Manage and provide leadership to all subordinate such as Chef De Partie, Commis as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
    Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
    Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
    Learn to coach and counsel employees in a timely manner, in accordance with company policies,
    Ensure that weekly work schedules are administered in anticipation of business levels, operating budgets and service standards, furthermore that public holiday and  annual leave planners are very proactive and  regularly reviewed in order to avoid extensive accrual and  all are file correctly as per standards set by hotel and local authorities.
    Follow guidelines provided in colleague handbook.
    Set example to others on personal hygiene and cleanliness on and off duty.
    Perform other reasonable duties as assigned
    Interface the needs/requirements of other departments with the kitchen: chef’s office, engineering, food and beverage, security, finance, talent and culture, stewarding and food safety hygiene.

    Qualifications

    College Diploma or Degree  in Culinary Arts preferred
    Minimum of four (4)years relevant experience in similar culinary management position, preferably in similar operations style and luxury property
    Strong working knowledge with computer, MS office, Opera, MC
    Good reading, writing and oral proficiency in English language
    Passionate, energetic and self-motivated individual who can deliver exceptional performance.
    Excellent culinary and organizational skills.
    A team player with communication and interpersonal skills.

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a luxury property

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head Concierge

    Head Concierge

    As Head Concierge you will supervise the activities of all drivers, doorman and porters by ensuring they adhere to the standards and procedures of Fairmont Mount Kenya Safari Club in a consistent manner.

    Handle guest/Travel Agents’ enquiries via email/phone call or face to face
    Take guest bookings for all experiences and logistics i.e. transfers, game drives, bike rides, nature walks e.t.c.
    Plan Concierge Section shifts ensuring adequate manning for both operations and activities.
    Assign activities to the respective guides, perform checks to ensure punctuality and proper service delivery.
    Ensure all guests taking part in activities that require the signing of disclaimers have done so.
    Engage guests from activities to get feedback. Act on feedback that requires attention immediately.
    Monitor activities logs to ensure proper scheduling.
    Ensure activities are charged appropriately
    Ensure guests wear the necessary PPEs for the various activities they engage in to minimize injuries.
    Report all accidents that occur during activities to the Clinician and Security, then update the occurrence in the Guest Experience Group.
    Ensure all heartists handling activities are presentable and appropriately geared for the task.
    Report all damages to activities equipment to the Rooms Divisons Manager; follow up to ensure they are fixed or replaced as fast as possible.
    Ensure all damages to equipment caused as a result of guest negligence are charged.
    Conduct weekly checks on all the activities equipment to ensure they are in optimal working condition.
    Coordinate with POMEC to ensure equipment that require repairs are worked on in a timely manner.
    With the guidance of the Stables Supervisor, coordinate with the respective service providers for the Stables like the Farrier, Feeds Supplier and Vet to ensure proper care of the horses is taken.
    Ensure items needed for activities like Water, Hair nets, Sodas, Fishing Hooks e.t.c are available
    Coordinate with Security/Tourist Police Officers to ensure Rangers are available for the activities that require their presence.
    Engage transport service providers when their services are needed and follow up to ensure they are paid.
    Submit Caddy Fee payment forms to the General Manager on a weekly basis for approval.
    Ensure revenue summaries for all activities are prepared by the Concierge Agents and submitted to the Front Desk Agent on duty.
    Go through the activities transactions journal counterchecking with the receipt book to ensure all previous day’s activities with a receipt are posted.
    Inspect all vehicles going on game drives and transfers for cleanliness and presentation

    Qualifications

    Previous experience in a luxury property in a similar role with 4 years experience
    Strong working knowledge of Opera and MS Office Applications
    Ability to prioritize and execute guest requests through strong organizational skills
    Ability to interact confidently with guests in a naturally friendly and engaging manner
    Proficiency in English where additional languages are an added advantage.
    Holds a valid driving licencse

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a remote luxury property

    Apply via :

    careers.accor.com

  • Sales Manager – MICE

    Sales Manager – MICE

    Reporting to the Director of Sales, the Sales Manager – MICE,  will be primarily responsible for developing new business opportunities whilst assisting in the management of the Hotel’s existing accounts to ensure growth in revenue for MICE segment. All duties that are carried out should be in accordance with Fairmont Standards and legal requirements.

    Role will be based in Nairobi.

    Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
    Drives and manages group production through improved customer loyalty by excellent account management.
    Determines the accounts’ needs, Hotel’s objectives, and marketing activities of each assigned market/account.
    Negotiates transient and group rates for assigned accounts.
    Continuously communicates the benefits of the Hotel to clients and have excellent product knowledge.
    Understands and is familiar with the fundamentals of assigned accounts.
    Identifies new or existing markets/accounts that meet property sales strategy.
    Be accountable for all targets and goals set for area of responsibilities.
    Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance
    Assist clients in planning, contracting, organizing, and executing various events.
    Act as the primary point of contact, providing personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.
    Adherence to all the Fairmont sales guidelines and timescales for the  collaborating together with section heads to ensure details to all events are met properly priced
    Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects the Fairmont
    Lead in developing as well as implementing the process of developing sales leads
    Closely working with section heads to ensure smooth coordination of events
    Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
    Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
    Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
    Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully.

    Qualifications

    Bachelor Degree in Business, Marketing, Communications or equivalent
    At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
    Proven ability to build and maintain good relationships with all guests and Clients as well as work on multiple projects
    Communicate thoughts, actions and opportunities clearly with strong networking skills
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
    Familiarity with virtual tools for the purpose of sales & customer engagement.
    Excellent communication and negotiation skills.
    Strong interpersonal and problem solving abilities.
    Enthusiastic,  with good problem solving abilities and professional communicative skills
    Excellent command of English, other languages would be an added advantage

    Apply via :

    jobs.smartrecruiters.com

  • Sales Coordinator – Nanyuki Royal Service Agent – Nanyuki Reservations Agent – Nanyuki

    Sales Coordinator – Nanyuki Royal Service Agent – Nanyuki Reservations Agent – Nanyuki

    Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and engage a highly motivated and passionate Sales Coordinator who will be responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department’s long-term goals and objectives. Assist the Directors in implementing strategies and operational tasks within the luxury, leisure, and business travel market. This role involves managing relationships with luxury consortia programs, wholesale partners, and business travel aligning with transient sales strategies, and nurturing client and partner relationships.

    Sales Support & Administration

    Assist in executing sales strategies and maintaining structured client and partner databases.
    Schedule meetings, coordinate the Director’s travel schedule
    Draft and prepare sales-related documents, including presentations, proposals, and reports.
    Able to work with travel agents to provide detailed and focused quotes for arriving guests
    Assists in the processing of yearly wholesale contracts to all partners & send out wholesale rates adjustment
    Maintains ongoing Travel Agent database and sends email updates after sales calls
    Assists in the development of relationships with accounts that are not part of a preferred consortium but have sales potential or a special niche

    Client & Partner Relations

    Serve as a liaison between the Directors and clients or partners, handling inquiries and reservations.
    Enhance communication between hotel teams and travel partners.
    Address customer issues with tact and diplomacy and handle guest complaints, escalating as necessary.

    Event Management & Representation

    Organize FAM trips and support the representation of the brand at trade shows and events if applicable.
    Manage event setups and material availability.
    Coordinate site visits, conference calls, and industry meetings and events.

    Market Reporting & Data Management

    Generate and distribute various sales reports (daily, weekly, monthly, quarterly, and annually).
    Monitor luxury, leisure, and business travel market trends and analyze sales data for adjustments.
    Provide back-up assistance to Lead Coordinator, assist with Meeting Broker, Cvent, signature, virtuoso and other lead sources

    Additional Responsibilities

    Communicate with other departments to fulfill guest and partner needs (i.e.: amenities, welcome letters)
    Coordinate rate loading processes with reservation at
    Organize and participate in sales meetings, training sessions, and local business events.
    Maintain and update luxury consortia, leisure wholesale, and business travel partner information, ensuring communication with front desk, sales, revenue management, and general manager.
    Able to multi – task and prioritize varied responsibilities coming from different channels
    Strong attention to detail needed
    Assists with development of packages and promotions targeted to travel agents and wholesalers
    Keeps up to date on local and national travel trends and is able to adapt to marketplace changes

    Cross-Training & Professional Development

    Engage in cross-training in departments like Reservations, Front Desk, etc.
    Improve job knowledge through training sessions and learning tools and updating SOPs.
    This role combines sales acumen, administrative skills, customer service orientation, and collaborative work with various teams and departments, crucial in driving sales strategies and maintaining client relationships in the luxury, leisure, and business travel segment

    Qualifications

    University/college degree in a related discipline is an asset.
    Previous sales or administrative experience preferred.
    Requires good communication skills, both verbal and written.
    Ability to communicate customer needs.
    Ability to identify and assist in the development of accounts.
    Ability to act independently with minimal or no supervision.
    Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Opera.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Security Manager

    Assistant Security Manager

    Job Description
    Reporting to the Security Manager or his designate, responsibilities and essential job functions include but are not limited to the following:             

    Consistently offer professional, friendly and engaging service
    Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises.
    A member of the Emergency Response and Health & Safety Teams
    Supervision of Security Guards, whether outsourced or internal
    CCTV surveillance and analysis
    Tracing and liaison with relevant authorities for Hotel Licenses and permit renewals.
    Maintaining a daily vehicle movement log system
    Ensure that any violations to law or Hotel Policy is investigated and reported.
    Respond to and report all Fire Life and Safety emergency situations
    Provide First Aid and C.P.R. as required
    Correct and report any fire hazards or health and safety hazards
    Investigate and provide daily and monthly incident reports of occurrences of accidents, complaints, criminal activity, and crisis situations
    Conduct regular floor patrols, cash counts and crowd control
    Conduct departmental key control audits and maintain key control records
    Maintain computer records of all actions in a Daily Activity Report and provide monthly summaries
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures, and service standards
    Follow all safety policies 
    Other duties as assigned

    Qualifications

    Previous experience in a Security role required
    Computer literate in Microsoft Windows applications required
    Certification in CPR First Aid required
    Previous police or armed forces experience an asset
    Relevant College diploma in a related discipline preferred
    Must possess a professional presentation
    Strong interpersonal and problem-solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast-paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • EN – Duty Manager

    EN – Duty Manager

    Job Description
    Duty Manager
    As a Duty Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide.
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
    Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

    Conduct daily briefings and ensure that all pertinent information is well received by team members.
    Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
    Review, analyze and suggest improvement of work flow and standards at the Front Desk.
    Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
    Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
    Ensure documentation of all guest related issues using the logbook.
    Supervise shift handover procedures.
    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
    Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
    Assist Guest Relations in greeting, rooming, and sending off guests.
    Inspect front of house and back of house regularly for cleanliness and orderliness.
    Ensure that front line staff complies with marketing techniques and maximizes sales.
    Check billing instructions, monitor guest credit and act upon any discrepancies.
    Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
    Ensure driveways are manned at all times and run efficiently.
    Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
    Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
    Conduct Night Audit Process for hotel.
    Provide department orientation and training of the hotel service standards, procedures and programs.
    Constantly monitor team members’ appearance, attitude and degree of professionalism.
    Motivate and provides a work environment which brings out the best in team members.
    Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
    Be fully familiar with the Emergency Procedures, Policies and Standard Operating Procedures established by the Hotel.
    Attend all briefings, meetings and trainings as assigned by management

    Qualifications
    Your experience and skills include:

    Previous leadership experience required
    Previous PMS experience required
    Computer literate in Microsoft Window applications an asset
    University/College degree in a related discipline an asset
    Must possess a professional presentation
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    jobs.smartrecruiters.com

  • Sales Manager – MICE Director of Sales – Leisure Executive Chef

    Sales Manager – MICE Director of Sales – Leisure Executive Chef

    Reporting to the Director of Sales, the Sales Manager – MICE,  will be primarily responsible for developing new business opportunities whilst assisting in the management of the Hotel’s existing accounts to ensure growth in revenue for MICE segment. All duties that are carried out should be in accordance with Fairmont Standards and legal requirements.

    Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
    Drives and manages group production through improved customer loyalty by excellent account management.
    Determines the accounts’ needs, Hotel’s objectives, and marketing activities of each assigned market/account.
    Negotiates transient and group rates for assigned accounts.
    Continuously communicates the benefits of the Hotel to clients and have excellent product knowledge.
    Understands and is familiar with the fundamentals of assigned accounts.
    Identifies new or existing markets/accounts that meet property sales strategy.
    Be accountable for all targets and goals set for area of responsibilities.
    Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance
    Assist clients in planning, contracting, organizing, and executing various events.
    Act as the primary point of contact, providing personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.
    Adherence to all the Fairmont sales guidelines and timescales for the  collaborating together with section heads to ensure details to all events are met properly priced
    Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects the Fairmont
    Lead in developing as well as implementing the process of developing sales leads
    Closely working with section heads to ensure smooth coordination of events
    Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
    Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
    Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
    Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully.

    Qualifications

    Bachelor Degree in Business, Marketing, Communications or equivalent
    At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
    Proven ability to build and maintain good relationships with all guests and Clients as well as work on multiple projects
    Communicate thoughts, actions and opportunities clearly with strong networking skills
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
    Familiarity with virtual tools for the purpose of sales & customer engagement.
    Excellent communication and negotiation skills.
    Strong interpersonal and problem solving abilities.
    Enthusiastic,  with good problem solving abilities and professional communicative skills
    Excellent command of English, other languages would be an added advantage

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Rooms Division Manager

    Rooms Division Manager

    Job Description
    Mission:

    Are you ready to command the vital heartbeat of our hotel’s operations as a dynamic Rooms Division Manager?
    We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of our rooms division, ensuring every guest encounter is marked by sophistication and superior service.
    Do you have the leadership prowess and strategic mindset to guide our dedicated team, driving innovation and excellence in every aspect of guest experience?
    If you’re passionate about creating an environment of premium and comfort, and excel in managing diverse operational facets, we warmly invite you to join our illustrious team.

    Overview of Duties
    Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset and representing hotel management.

    Is in charge of the organization and quality of Housekeeping, Front Office, Concierge, Bell Desk and any other related services offered to guests in the Front of House
    Is responsible for good financial and qualitative results for the department.
    Helps define and implement Front of House and Housekeeping forecast and strategy.
    Helps employees improve their skills and provides support for career development.
    Manages the team.

    Main Responsibilities
    Customer Relations

    Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
    Is often present in the lobby and at reception in order to meet guests on a daily basis.
    Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.
    Ensures that guests receive a warm and personal welcome.
    Organizes the receptionists and welcomers for optimal effectiveness.
    Knows the behavior patterns of regular guests and issues instructions to the different teams within the department.
    Handles guest complaints if they have not been dealt with by team members to be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day-to-day operation.
    To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day-to-day operation.
    To be fully aware and conversant of ISO 9001/ISO 14001 (for Ibis Hotel) policies and procedures and responsible to integrate them in the day-to-day operation.
    To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per IBIS standard.

    Professional Techniques/Production

    Guarantees the high standard of rooms serviced.
    Is in constant contact with the other departments and ensures that information circulates smoothly between them.
    Is responsible for consistency and coherence between different teams.
    Ensures that all brand reference guidelines are correctly applied at all times.
    Promotes the use of cross functional teams of GSAs/receptionists/welcomers/housekeepers whilst ensuring people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel.
    Ensures that guests are followed up and offered appropriate services of a high standard.
    Work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues. Must be able to effectively deal with major emergencies, such as weather, fire, or other unforeseen events.
    Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.
    Supervises the whole department’s organization and operations.
    Works closely with the engineering department to ensure all rooms PPE, snags or issues are solved.
    Ensures the rooms division department adheres to all local authority’s guidelines and regulations.
    Presents the Hotel Manager with a daily & monthly report on activities and events.
    Ensures all Brand Initiatives are achieved and followed.
    Initiates new projects, coordinating implementation and follow-up.

    Talent Management and Cross-departmental Responsibilities

    Modifies working methods to comply with brand philosophy and business situation.
    Develops trust, openness and team spirit within the department.
    Involves and motivates his/her teams.
    Ensures headcount matches the level of activity.
    Recruits the Heads of Department under his/her responsibility.
    Takes part in or validates the recruitment of all team members.
    Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
    Validates the annual performance appraisals carried out by the Heads of Department (reception and floor departments).
    Training and empowering team members to exercise good judgment to make profitable business decisions.
    Supervises and coordinates the departments and ensures they are well organized and run smoothly.
    Respects and ensures respect of labour regulations.

    Commercial and Sales Responsibilities

    Offers input to the marketing and commercial action plan for the hotel.
    Optimizes the hotel’s occupancy rates and develops associated services.
    Ensures that all sales made comply with the sales policy as defined by the brand and the hotel.
    Keeps track of the standard of services delivered, based on guest comments and quality audits.
    Keep close track of what the competition is doing.
    Is actively involved in the local area to keep up to date with the needs.

    Management and Administration

    Draws up the annual budget for the department and follows up implementation.
    Is involved in the rooms pricing policy in an effort to optimize REVPAR in conjunction with the Revenue Team.
    Has overall responsibility in the management of rooms in the PMS and ensures the teams manage accordingly.
    Motivates and drives the team to attain the department’s quantitative & qualitative targets.
    Manages headcount to ensure it matches the level of activity in line with the predefined budget.
    Carries out occasional checks on cash operations, activity reports etc.
    Checks and analyses the dashboard charts prepared by the Rooms Division Departments.
    Takes part in “Debtor” meetings and runs thorough checks on PM’s, Ageing Accounts & High Balance Accounts.
    Analyses financial results and takes corrective measures as necessary throughout the year.
    Hygiene/Personal Safety/Environment Responsibilities
    Ensures the application of hygiene, safety and environment regulations from the brand and local authorities are followed and adhered to in all rooms division departments.
    Ensures ALL SAFE guidelines are adhered to.
    Plays an active role in the sustainability programs.

    Qualifications

    4+ years’ experience in a similar Senior Leadership role at a Luxury 5-star hotel
    Progressive Leadership experiences.
    Proficiency with PMS and hotel operating systems.
    Proven record in coordinating multiple departments to make gains toward target
    Self-confident, proactive, and able to prioritize and make effective decisions.
    Ability to build strong relationships, interact, and influence others at all levels of the organization.

    Apply via :

    jobs.smartrecruiters.com

  • Executive Chef

    Executive Chef

    Job Description

    As Executive Chef, You will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club.
    In this role you will work closely with the Director of Operations to ensure that the each of the culinary vision for the property is achieved. You will provide sound leadership and training that will enable the culinary team of professionals to produce quality products and memorable experiences while ensuring sustainability is achieved. 

    Culinary Daily Operations

    Oversee culinary operations in all restaurant’s Kitchens, including Pastry, Main Kitchen, and Banquets, outside catering as well as Stewarding operations.
    Focus on constantly improving the training manuals and SOPs. enforce operational standards that are reviewed periodically for improvement
    Participate actively in quality initiatives such as the daily Chef Briefings and monthly team meetings in order to improve culinary operations, meet targets and keep communication flowing.
    Assist in inventory taking and ensure sections have all they need for sound operations
    Ensure to keep updated of hotel’s occupancy, events, forecasts and achievements and communicate the same to the teams.
    Prepare menus in accordance to the various seasons and events, closely liaise with the Food and Beverage Manager for seamless executions.
    Work on new concepts to expand the offer and the quality of the guest food experience
    Work together with Pastry Chef on modernization of the pastry offerings  – latest trends

    Financials, Budget and Costing

    Ensure that recipes and costings are established and updated Work on the budget together with FB manager when requested
    Control and monitor optimum food costs to yield maximum amount of outlet profit and maximum guest satisfaction.
    Maintain food cost by ensuring that proper preparation, inventory, requisition, food pars and control systems are in place in all food operations areas.
    Achieve departmental budget goals by maintaining efficient cost expenditure.
    Accurately forecast business demands on a weekly basis to ensure efficient staffing & food production.
    Responsible for the sections CAPEX and OPEX 

    Hygiene and Safety

    Maintain all HACCP aspects within the hotel operation, work closely with the hygiene manager to ensure all areas are as per standard
    Ensure all tools and equipment’s are up to working standards for the hotel
    Enforce sanitation by checking to pass audit score target
    Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately.

    Leading Others

    Responsible to maintain the overall welfare and engagement of the culinary team by providing them with the training and resources to take care of our guests
    Lead the Culinary Performance Reviews, ensuring appraisals and feedback sessions are held in a professional and timely manner.
    Establish training schedules, provide teaching moments for the team
    Work closely with culinary leaders and supervisors to coach and counsel the team so as to ensure performance and discipline management remains objective, consistent, fair and progressive.

    Qualifications

    Minimum 5 years’ experience as an Executive Chef in a 5 star luxury/premium property.
    Excellent planning and organizational skills.
    A creative approach to the production of high quality food.
    Excellent leadership & training skills.
    A business focused approach to managing a hotel kitchen.
    Ability to build relationships, internal and external, to the hotel and the Company.
    Builds guest loyalty and to develop to a professional relationship with regular guests and patrons.
    Continually improves product and obtain feedback from guest and patrons.
    Handles customer comments and complaints and take swift corrective action after consultation with the department head concerned.
    Performs any other reasonable duties as required by the DOO from time to time.
    Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).

    Apply via :

    jobs.smartrecruiters.com

  • Technical Training Instructor

    Technical Training Instructor

    JOB OUTLINE:

    Responsible for coordinating and assisting in the technical development of all Service Staff and where applicable the product support team as well as co-ordinate and implement Apprentice and Graduate Trainee programs.

    MAIN DUTIES & RESPONSIBILITIES:

    Works with Service Operations Manager and supervisors to establish specific training requirements and set training objectives as well as implement the training programs for all apprentices and Graduate trainees as provided in the scheme.
    Assist in the planning and scheduling of self-development programs for Service Engineers. Web based learning utilization and provide monthly performance progress for all enrolled technicians.
    Conduct OJT (On the Job Training)- for both trainees and senior service engineers based on their individual learning plan and provide professional guidance to increase its effectiveness.
    Ensure Caterpillar web-based learning programs are fully utilised and completed by the learners as per set schedule.
    Regularly be in touch with service engineers and capture challenges they face on machines/equipment and provide technical guidance.
    Occasionally conduct training for customers for commissioning or new product knowledge, preventive maintenance.

    JOB SKILLS & REQUIRMENETS:

    BSc Mechanical/Electrical Engineering a MUST.
    Minimum of 5 years’ service experience in technical field.
    Classroom knowledge and ability to impart knowledge.
    Possess excellent written and verbal communication skills.
    Be a strong team player with proven people management skills.
    Thorough knowledge on CAT technical operations will be an added advantage.

    SEND YOUR RESUME TO careers@mantrackenya.com
    SUBJECT
    Technical training instructor
    DEADLINE
    15th December 2023

    Apply via :

    careers@mantrackenya.com