Jobs Kenya

Company Founded: Founded in 1904

  • Royal Service Agent (Internal) Executive Chef

    Royal Service Agent (Internal) Executive Chef

    Job Description

    Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and engage a highly motivated and passionate Royal Service Agent who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.
    Consistently offer professional, friendly and engaging service
    Process all external and internal calls either by redirecting calls or assisting the caller
    Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
    Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
    Maintain and monitor the “Royal Service & Reservation” software system
    Serve as a liaison for Guests requiring information relating to all aspects of the hotel
    Handle and distribute faxes, voice messages and written messages for internal and external Guests
    Follow department policies, procedures and service standards
    Other duties as assigned

    Qualifications

    Good command of English
    Previous customer related experience an asset
    Must possess outstanding guest services skills and sophisticated verbal communication skills
    Computer literate in Microsoft Window applications required
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times.
    Prior experience working with Opera or a related system.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Cluster Director of Operations

    Cluster Director of Operations

    Job Description

    Director of Operations

    Your leadership as Director of Operations will inspire your team to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximise operations and guest satisfaction. You will lead the Operations team to new heights through guiding, mentoring, planning and execution. Ensuring that the guest and brand expectations are consistently realized, that our employees full potential is recognized and that the hotel is providing meaningful ownership value. 

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

    Support the Cluster General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the Cluster General Manager in their absence.
    Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
    Ensure that monthly financial outlooks for Operating Departments including Housekeeping/Laundry, F&B Service, Culinary, and Health Club are accurate and are being achieved.
    Play a lead role in yield management for Rooms and Food & Beverage.
    Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards.
    Handle all guest concerns and feedback to ensure effective follow up
    Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, and Capital Expenditure Budget.
    Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
    Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Front Office, Housekeeping, Food & Beverage, Health Club and Culinary).
    Assist in staff planning and the maintenance of productivity levels
    Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
    Actively involved in the recruitment process of leadership positions within the operating departments.
    Function as key member of the Hotel Executive Committee and Leadership Team
    Ensure full compliance with Hotel operating controls.

    Qualifications

    Your experience and skills include:

    Minimum 5 years previous luxury / upscale hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
    Flexible with the ability to sustain a high level of productivity and efficiency at all times.
    Display strong analytical, organizational, problem solving and administrative skills.
    Ability to adapt to change quickly and strong multi-tasking.
    Extensive Operations management experience in F&B and Rooms a strong asset with a proven record to coordinate multiple departments and to achieve goals.
    Clear working knowledge of budget planning & execution.
    Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable.
    Proven team-leader with outstanding motivational skills and coaching ability.
    Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions

    Apply via :

    jobs.smartrecruiters.com

  • Royal Service Agent Electrician

    Royal Service Agent Electrician

    Job Description

    The Royal Service Agent is the heart beat of the hotel operation.  Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:  

    Handle all Guest requests promptly and efficiently.
    Communicate internal and external Guest requests via “Royal Service” software. 
    Maintain and monitor the “Royal Service” software system. 
    Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards. 
    Provide information on hotel services. 
    Promote internal outlets (Restaurants…). 
    Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering. 
    Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering. 
    Maintain accurate records of all internal and external Guest requests and follow-up with the necessary department and/or Guests in the pre-determined time frame. 
    Maintain excellent communication within the Royal Service department as well as with all other departments. 
    Provide Guests with in room communication tools (fax, printer…) and ensure correct set up. 
    Handle and distribute faxes, voice messages and written messages for internal and external Guests. 
    Have full knowledge of the hotel’s emergency procedures. 
    Maintain a safe working environment. 
    Assist Front Office with administrative duties as required. 
    Participate in meetings. 

    Qualifications

    Fluency in English required (verbal & written). 
    Strong telephone skills. 
    Excellent telephone manners, telephone voice. 
    Strong typing and clerical skills, organized and detail oriented. 
    Strong interpersonal skills.  
    A hospitality diploma is an asset. 
    Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset. 
    Prior experience in customer service an asset. 
    A passion for guest service. 
    Excellent team spirit. 
    Ability to handle many conflicting priorities at any given time. 
    Able to work well under pressure. 
    Must be willing to work shifts (incl. Night shifts). 
    Knowledge of a third language an asset. 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Guest Experience Officer – Naturalist

    Guest Experience Officer – Naturalist

    Job Description

    Reporting to the Head of Conservancy, the responsibilities and essential job functions include but are not limited to the following:

    Take a lead in organizing guests experiences not limited to guided vehicle, bike rides, walking safaris.
    Spearhead the guest experiences strategy team and guest experience providing activities around the conservancy
    Take a lead in designing new activity ideas and assist in the future development of camp activities, as well as other programs that build on engagement within the conservancy for guests
    Assist in contacting guests before their arrival to ensure smooth delivery of guided experiences and itinerary, work closely with hotel to ensure service experience remains unmatched.
    Lead, mentor, and coach the Guides, Activities and Excursion teams in the hotel and the conservancy.
    Share the history and culture the conservancy and their environs enthusiastically.
    Selling, booking and updating guided experiences and activities.
    Be responsible for a positive, safe and memorable experience for each and every guest.
    Prepare and update a checklist for animals, plants, and birds at the Conservancy and its environs to enrich guest experiences.
    Prepare accurate animal stories/information to promote guest experiences and engagement
    Participate in fundraising for the Conservancy activities and goals
    Review all online and printed marketing material and provide updates to marketing team as required.
    Design a unique photo centre and information center
    Organize annual photo competition with awards to be won
    Social Media activation space to attract traffic to our pages and create repeat business
    Create activities focused on community integration in all our operations to enrich guest experiences
    Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
    Carry out all other tasks as assigned by the Head of Conservancy
    Follow department policies, procedures and service standards.
    Follow all safety policies.
    Other duties as assigned.

    Qualifications

    Valid Driver’s License and clean driving history
    Minimum 4 years leadership experience working in a high-volume, fast-paced recreational / guiding environment
    Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
    Positive, outgoing and professional attitude with a passion for National Parks and Kenyan Destinations
    Graduate of an Outdoor Recreation/ Ecotourism or Tourism program an asset

    Apply via :

    jobs.smartrecruiters.com

  • Assistant Housekeeping Manager

    Assistant Housekeeping Manager

    Job Description

    Assistant Housekeeping Manager

    Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offer professional, friendly and engaging service
    Supervise the day-to-day operation of the department to ensure service standards are followed
    Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
    Monitor labor costs while ensuring effective scheduling and department productivity
    Assist with preventative maintenance programs while working with the Chief Engineer
    Address guest concerns and react quickly; logging and notifying proper departments as required
    Manage the departmental budget in a fiscally responsible manner
    Ensure effective communication, including coaching and performance management
    Attend regularly scheduled departmental meetings
    Follow departmental policies and procedures
    Report necessary maintenance items
    Follow all safety and sanitation policies
    Other duties as assigned

    Qualifications

    Your experience and skills include:

    Fluency in English (verbal and written) essential
    Previous leadership experience required in hotel environment
    Computer literate in Microsoft Window applications required
    University/College degree in a related discipline an asset
    Excellent communication and organizational skills
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work cohesively as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Apply via :

    careers.accor.com

  • EN – Duty Manager Bartender Director of Sales

    EN – Duty Manager Bartender Director of Sales

    As a Duty Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

    What’s In It For You

    Employee benefit card offering discounted rates in Accor worldwide.
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What You Will Be Doing
    Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

    Conduct daily briefings and ensure that all pertinent information is well received by team members.
    Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
    Review, analyze and suggest improvement of work flow and standards at the Front Desk.
    Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
    Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
    Ensure documentation of all guest related issues using the logbook.
    Supervise shift handover procedures.
    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
    Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
    Assist Guest Relations in greeting, rooming, and sending off guests.
    Inspect front of house and back of house regularly for cleanliness and orderliness.
    Ensure that front line staff complies with marketing techniques and maximizes sales.
    Check billing instructions, monitor guest credit and act upon any discrepancies.
    Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
    Ensure driveways are manned at all times and run efficiently.
    Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
    Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
    Conduct Night Audit Process for hotel.
    Provide department orientation and training of the hotel service standards, procedures and programs.
    Constantly monitor team members’ appearance, attitude and degree of professionalism.
    Motivate and provides a work environment which brings out the best in team members.
    Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
    Be fully familiar with the Emergency Procedures, Policies and Standard Operating Procedures established by the Hotel.
    Attend all briefings, meetings and trainings as assigned by management

    Qualifications
    Your experience and skills include:

    Previous leadership experience required
    Previous PMS experience required
    Computer literate in Microsoft Window applications an asset
    University/College degree in a related discipline an asset
    Must possess a professional presentation
    Strong interpersonal and problem solving abilities
    Highly responsible & reliable
    Ability to work well under pressure in a fast paced environment
    Ability to work cohesively with fellow colleagues as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Sales Manager-Corporate and Government EN – Sales Manager-Leisure

    Senior Sales Manager-Corporate and Government EN – Sales Manager-Leisure

    Job Description

    Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following:

    Drive the development of a renewed luxury guest experience from hotel to conservancy.
    Directly overseeing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
    Directing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
    Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
    Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
    Develops, energizes and leads a motivated, competent and cohesive team consistent with the Hotel, Regional and Corporate needs through the implementation of approved Talent and Culture and Sales Programs.
    Maintain open communication with property General Managers, Global Sales Offices, Corporate Sales Office and Regional Office teams.
    Entertain existing and potential clients with regularity.
    Provide guidance and direction in the development of segment action plans to achieve fairmont.com/kenya-hotels all goals (total revenue, RevPar Index, Colleague engagement and others).
    Provide guidance and direction in the development of segment action plans
    Responsible for quarterly management of the Sales Incentive Program (if applicable)
    Identify market trends and new opportunities and implement strategies to address them.
    Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
    Prepare weekly, monthly, quarterly and annual reports as required.
    Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
    Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
    Perform any and all other tasks as assigned.

    Qualifications

    Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
    Proven experience in sales, preferably in the hospitality industry.
    Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
    At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
    Highly energetic with demonstrated exceptional organizational and communication skills.
    Ability to build and maintain relationships with clients.
    Strong organizational and planning skills.
    Experience in City, Resort and remote destination sales
    Experience working in the International market is an asset
    Bachelors Degree and/or Hotel Management Degree is an asset
    Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
    Astute attention to detail
    Excellent communication skills, both written and verbal

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • EN – Bartender

    EN – Bartender

    Job Description

    Bartender

    Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
    To focus on guest satisfaction and engage and interact with guests.  
    To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
    To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
    To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
    Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
    Responsible for the upkeep of standards of service at all times including all items used during service.  
    To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
    To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
    To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
    Approach all encounters with guests and employees in a friendly, service-oriented manner. 
    Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
    Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
    Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
    Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
    Provide attentive service, focusing on guests needs. 
    Receive payment for food and beverage provided and provide change and receipt to guests. 
    Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
    Make coffee, espresso and tea. 

    Qualifications

    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Good wine knowledge helpful as well as liquors. 
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service.

    Apply via :

    jobs.smartrecruiters.com

  • Sales Manager-Corporate and Government

    Sales Manager-Corporate and Government

    Job Description

    Reporting to the Director of Sales, Corporate & Government, responsibilities and essential job functions include but are not limited to the following:

    Drive the development of a renewed luxury guest experience from hotel to conservancy.
    Directly overseeing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
    Directing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
    Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
    Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
    Develops, energizes and leads a motivated, competent and cohesive team consistent with the Hotel, Regional and Corporate needs through the implementation of approved Talent and Culture and Sales Programs.
    Maintain open communication with property General Managers, Global Sales Offices, Corporate Sales Office and Regional Office teams.
    Entertain existing and potential clients with regularity.
    Provide guidance and direction in the development of segment action plans to achieve fairmont.com/kenya-hotels all goals (total revenue, RevPar Index, Colleague engagement and others).
    Provide guidance and direction in the development of segment action plans
    Responsible for quarterly management of the Sales Incentive Program (if applicable)
    Identify market trends and new opportunities and implement strategies to address them.
    Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
    Prepare weekly, monthly, quarterly and annual reports as required.
    Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
    Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
    Perform any and all other tasks as assigned.

    Qualifications

    Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
    Proven experience in sales, preferably in the hospitality industry.
    Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
    At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
    Highly energetic with demonstrated exceptional organizational and communication skills.
    Ability to build and maintain relationships with clients.
    Strong organizational and planning skills.
    Experience in City, Resort and remote destination sales
    Experience working in the International market is an asset
    Bachelors Degree and/or Hotel Management Degree is an asset
    Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
    Astute attention to detail
    Excellent communication skills, both written and verbal

    Apply via :

    jobs.smartrecruiters.com

  • Bartender

    Bartender

    Job Description

    Bartender

    Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
    To focus on guest satisfaction and engage and interact with guests.  
    To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
    To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
    To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
    Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
    Responsible for the upkeep of standards of service at all times including all items used during service.  
    To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
    To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
    To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
    Approach all encounters with guests and employees in a friendly, service-oriented manner. 
    Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
    Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
    Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
    Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
    Provide attentive service, focusing on guests needs. 
    Receive payment for food and beverage provided and provide change and receipt to guests. 
    Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
    Make coffee, espresso and tea. 

    Qualifications

    Your experience and skills include:

    Minimum 1 year experience in Food and Beverage preferably at a luxury property 
    An operational knowledge and proficiency in Point of Sale System an asset 
    Excellent written/verbal communication and interpersonal skills  
    Good wine knowledge helpful as well as liquors. 
    Strong guest service orientation 
    Able to balance a variety of conflicting priorities while providing guest service.

    Apply via :

    jobs.smartrecruiters.com