Company Founded: Founded in 1904

  • Digital & Social Media Manager

    Digital & Social Media Manager

    Job Description

    Digital & Social Media Manager

    The Digital & Social Media Manager will be in charge of managing and growing digital media channels within the accor network including social media. Optimise all the digital assets,systems and channels provided by Accor,like CRM, Newsletter,Websites,databases etc at Fairmont The Norfolk and Fairmont Mara Safari Club.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Marketing & Communications Manager, responsibilities and essential job functions include but are not limited to the following: 

    Social Media

    Develop and manage the content strategy for (Fairmont The Norfolk and Fairmont Mara Safari Club) on all social media platforms     
    Ensure content calendar covers core segments on all properties Leisure, MICE, Food and Beverage      
    Manage all social media content production and scheduling- reels, videos,still images,promotional flyers     
    Cover brand compliant content for different department’s opreational support e.g Sales blitz, ALL Loyalty programs,TnC heartist events and all relevant bookers cocktails or corporate cocktails held by the sales teams, Sustainability and CSR.
    Ensure quarterly partnerships with relevant content creators and influencers  
    Coordinate the right partners in order to co-create content (category managers, experience managers, creative agencies, photographers, videographers, external partners    
    Develop briefs for internal partners (content commitee) or external partners (creative agencies, photographers, videographers and influencers), follow execution         
    Train content committee so that they create fresh content to feed your strategy          
    Implement all components of Accor Digital Strategy on social media in order to deliver maximum online exposure  
    Develop and execute Fairmont the Norfolk and Fairmont Mara Safari club Hashtag and Tag strategy
    Set up social media campaign objectives and KPIs, and Page Objectives per quarter.
    Analyse and report ROI and all relevant data in order to optimize engagement and lead to sale         
    Proactively identify advertising and PR digital opportunities that align with the hotel brand, and present these to the team for discussion and action        
    Analyse competition, industry trends and influencers actions on social media 
    Community management and reporting any negative comments, posts and DMs to the Senior Brand manager.

    Digital:

    Digital advertising strategy to answer the marketing objective of increasing the direct sale by 20% within the next 12 months          
    Digital showcase and omnichannel ecosystem aiming to build our brand awareness and value and lead to sale (at OTA or direct)     
    Digital Promotion and booking of our activities in order to switch from a hotel service to a destination service (F&B, activities, Iconic sites)        
    OTA content management as well as advertising           
    Management of all relevant advertising campaign to reach our business and marketing objectives    
    Owned and paid digital media     
    Coordination with our brand manager and owned social media manager activities in order to maximize consistent omnichannel communications on all digital touchpoints including social media      
    Audit of the existing ecosystem, recommendation of a strategy and development
    Advice on budget building, Monitoring of the reach of KPIs       
    Target by December 2024 : clear showcases and content (google my business, OTA, websites, new websites, eatout, Kenyabuzz apps for scheduling, advertising campaigns on air, whatsapp booking for our outlets like Tatu, Cin Cin, LDT,Pool,Gym ,Spa)  
    Responsible for B2B and B2C newsletters, CRM, Database development along with Sales,team and the Senior/Junior Brand and trade managers.          
    Ensure accurate brand information and up to date content on Tripadvisor, Google my business, Accor and Fairmont Websites, Eatout, Kenyabuzz etc.       
    Report to the Senior Brand Manager, on campaign KPIs, and monthly reporting of executions to review impact.     
    Own the SEA, SEO strategy for maximum visibility and rating

    Qualifications

    Your experience and skills include:

    A bachelor’s degree in marketing, business administration, communications. Diploma is considerable with the right experience and digital certifications like ISA, Google certifications.
    Strategic Planner
    SEO & SEM and SEA Mastery
    Social Media Management Skills including content marketing Expertise
    Email Marketing Guru
    Conversion Rate Optimization (CRO) knowledge
    Mobile Marketing knowledge
    Analytics Tools Mastery: Familiarity with various digital marketing analytics tools like Google Analytics.
    Leadership and agency management skills, with experience in briefing, managing influencers and digital agencies
    4-5years of experience with proven success /portfolio- digital agency experience is a plus.
    Google certifications a plus
    ISA a plus
    A team Player and great collaborator
    A self-starter that is highly self-motivated with a positive attitude
    A good, clear and concise communicator- oral, written and presentation skills
    Passionate about hospitality, marketing and brand custodianship
    Creative mind with story-telling abilities
    Solution oriented
    Able to multitask and juggle competing priorities
    Always connected, in case of any negative online publicity

    Apply via :

    jobs.smartrecruiters.com

  • Junior Sous Chef

    Junior Sous Chef

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Junior Sous Chef who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

    Key Areas of Responibilities

    Kitchen Operations

    Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily kitchen operation, quality control and food hygiene.
    Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
    Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
    To work in close conjunction with the Food and Beverage manager and respective and teams, to create a yearly marketing plan for the outlet.
    Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
    Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
    Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
    Practice strict control of food portioning and  wastage, ensuring gross food profitability

    Guest and Service Delivery

    Interacts with guests to obtain feedback on product quality and service levels
    Responds to and handles guest problems and complaints and  reports always to senior
    Provides guidance to junior kitchen staff members, including, but not limited, to line cooking, food preparation, and dish plating.

    Leading others

    Work closely with leaders to understand all financial budgets and goals and deliverables
    Manage and provide leadership to all subordinate such as Chef De Partie, Commis as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
    Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
    Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
    Learn to coach and counsel employees in a timely manner, in accordance with company policies,
    Ensure that weekly work schedules are administered in anticipation of business levels, operating budgets and service standards, furthermore that public holiday and  annual leave planners are very proactive and  regularly reviewed in order to avoid extensive accrual and  all are file correctly as per standards set by hotel and local authorities.
    Follow guidelines provided in colleague handbook.
    Set example to others on personal hygiene and cleanliness on and off duty.
    Perform other reasonable duties as assigned
    Interface the needs/requirements of other departments with the kitchen: chef’s office, engineering, food and beverage, security, finance, talent and culture, stewarding and food safety hygiene.

    Qualifications

    College Diploma or Degree  in Culinary Arts preferred
    Minimum of four (4)years relevant experience in similar culinary management position, preferably in similar operations style and luxury property
    Strong working knowledge with computer, MS office, Opera, MC
    Good reading, writing and oral proficiency in English language
    Passionate, energetic and self-motivated individual who can deliver exceptional performance.
    Excellent culinary and organizational skills.
    A team player with communication and interpersonal skills.

    Apply via :

    jobs.smartrecruiters.com

  • Cluster Marketing & Communications Manager 


            

            
            IT Officer

    Cluster Marketing & Communications Manager IT Officer

    Job Description

    Cluster Marketing & Communications Manager

    Your leadership as the Cluster Marketing & Communications Manager will guide the Digital, Marketing and Communications strategies at Fairmont The Norfolk and Fairmont Mara Safari Club.

    What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

    Serve as the hotels’ primary brand ambassador, ensuring that brand guidelines are in place and updated regularly as needed.
    Develop and execute the hotels’ marketing and communication strategies, managing a direct team and working in conjunction with the Sales, Spa, Food and Beverage departments to ensure profit growth and brand exposure.
    Build brand partnerships and generate consumer event activations at the property level.
    Plan and execute multiple media events per year, ranging from restaurant launches, packages, media familiarization trips, etc….
    Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on.
    Plan and oversee the hotel’s advertising and promotional activities.
    Develop promotional materials, which including printed and digital collaterals.
    Liaise with the regional and corporate office on projects to support ACCOR regional campaigns and initiatives.
    A key member of the crisis communications team of the hotels.
    Develop and deliver insightful strategies and presentations to the hotel Executive Committee and business departments where appropriate.
    Manage PR and relevant agencies for ad hoc projects and campaigns.
    Update and regularly review all hotels’ restaurant and spa listings in both print and electronic media.
    Work with ACCOR digital marketing teams to develop compelling consumer and media content.
    Submit reports as required to the Dubai Regional Office (DRO) outlining return on investment (ROI) media awareness/coverage and key activities.

    Qualifications

    Your experience and skills include:

    Minimum 5 – 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.
    Excellent English written and verbal communication skills required.
    Proficiency in Word, Excel, and Database management software.
    The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills. 
    Must be able to work well under pressure and manage stakeholder expectations of from each property.
    University education preferred.
    Experience with/contacts within UAE/Kenya media marketplace are an asset.
    Arabic language and written skills is an asset.
    Marketing and PR agency experience is an asset.
    Understanding loyalty and customer relationship management.
    Strong communication skills across variety of platforms and on all levels.
    Market research capabilities for competitor reviews.
    Outstanding English skills in written and verbal.
    Dynamic and confident individual.
    Good time management and prioritising capabilities.
    Ability to work under pressure and tight deadlines.
    Team player with positive attitude.
    Strong attention to detail and the production of high quality work.
    Should display personal drive to succeed and achieve.
    Project management skills. 

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    Use the link(s) below to apply on company website.  

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  • Revenue Manager

    Revenue Manager

    Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel’s brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors Revenue Manager talent in the hotel.

    Key Responsibilities

    Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
    Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
    Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
    Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics
    Participates in the annual budget process and produces long term projections, as required.
    Actively participates in ownership conversations and presentations.
    Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
    Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
    Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
    Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
    Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.
    Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
    Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.
    System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
    Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
    Oversees relationship with GRC and Distribution services teams.
    Maintains relationships with local market competitors to keep informed of trends and news.
    Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

    Qualifications

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

    Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
    Proven track record of a minimum of four (4) years in luxury hotel Revenue Management, with a demonstrated ability to achieve and exceed management’s expectations.
    Experience in a Resort/Luxury is an added advantage
    Strong communication skills, both verbal and written
    Dynamic can-do attitude
    Strong analytical skills and attention to detail
    Presents a professional and polished appearance
    Effectively deal with guests and other team members
    Previous reservation experience highly preferred
    Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred
    Possessing the trait of being organized and multi-tasking
    Ability to complete work within given deadlines
    Maintain confidentiality of proprietary information and protect company assets

    Apply via :

    jobs.smartrecruiters.com

  • EN – Sales Manager-Leisure 


            

            
            Sales Coordinator

    EN – Sales Manager-Leisure Sales Coordinator

    Job Description

    Sales Manager-Leisure

    As a Sales Manager,  you’ll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals

    What’s in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Director of  Sales, responsibilities and essential job functions include but are not limited to the following: 

    Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows in the Leisure segment
    Support goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels
    Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
    Conducts site inspections with prospective and existing clients.
    Develops and implements new sales strategies, tactics and action plans for account base.
    Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
    Maintain active membership in industry related organizations and associations pertaining to the specific market.
    Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
    Attend Sales Meetings, office events, and hotel-sponsored functions.
    Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
    Responsible to submit weekly sales report to the Director of Sales.
    Maintain and update current account information in Opera and hard files.
    Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
    Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
    Assist with any other duties as requested by supervisors and management.

    Qualifications

    Your experience and skills include:

    Bachelor Degree in Business, Marketing, Communications or equivalent
    Pervious Sales & Marketing previous leadership experience essentially required
    Proven ability to build and maintain good relationships with all guests and Clients.
    Communicate thoughts, actions and opportunities clearly with strong networking skills
    Ability to lead by example, believe in a strong team culture and set the scene for high performance
    Excellent communication and negotiation skills.
    Strong interpersonal and problem solving abilities.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Pastry Chef 


            

            
            Executive Sous Chef 


            

            
            Digital & Social Media Manager 


            

            
            Room Steward 


            

            
            Housekeeping Supervisor 


            

            
            Laundry Operator

    Pastry Chef Executive Sous Chef Digital & Social Media Manager Room Steward Housekeeping Supervisor Laundry Operator

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Pastry Chef  who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

    Work closely with the Executive Chef to curate, plan and supervise all stages of the food at all banquet events in a cost-effective, safe manner to meet as well as exceed customer expectations and attract future business.
    Lead a small brigade of pastry chefs, who you will coach, mentor train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend discipline, as appropriate.
    Work closely with banquets team to prepare destination offerings for pastry weddings and themed events 
    Assist in creation and planning of menus and implement changes to continue to attract business
    Supervise the daily production of food for all the catered events; control food and labour costs, ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
    Display leadership, training and mentorship to the pastry team
    Provide training and development for culinary team members
    Preparing quality pastry items such as: breakfast breads and pastries, desserts, sorbets, creams, ganache, amenities, displays, and centerpieces, as well as creating memorable guest requests

    Qualifications

    University degree preferable in Hospitality or Culinary management
    Minimum 4 years of relevant experience in a luxurious property
    Preferably previous experience in a similar role
    Strong experience in Pastry & Bakery
    Creative mind
    Creative and passionate about food and customer service
    Able to work in a high-pressure environment
    Excellent interpersonal and communication skills; a team
    Hands-on management style with ability to prioritize and lead through example
    Excellent organizational and communication skills

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Hygiene Supervisor

    Hygiene Supervisor

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Hygiene Supervisor who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

    Reporting to the Executive Chef, the Hygiene Supervisor will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels

    To ensure the effectiveness of the HACCP food safety system and practices by consolidating food safety data, customer complaints, etc. and communicate the same to management and concerned HOD’s
    In accordance with business needs, food division support and permanent control, the Hygiene Supervisor will lead and implement a bi-monthly self-audit in accordance with the HACCP standards for best practice implementation
    The Hygiene Supervisor will be responsible for the hygiene implementation best practice and corrective action.
    Ensuring the best practice through team training and permanent fundamental awareness through spot check and team support and guidance.
    Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
    Responsible for the effective and efficient maintenance of record documents related to the Hotel’s sanitation and hygiene efforts/program.
    Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
    To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
    Sensitize the team on all Accor hygiene standard Plans and schedules work of his section and personnel taking into consideration such things as workloads and events orders.
    Responsible for both hotel and catering division.
    Coordinate with various department heads and provide necessary support on hygiene related issues across the organization
    Assist in the implementation of corrective actions, and ensure verification and closure of all findings related to inspections, audits and microbiological sampling results
    Conduct training for food handlers in conjunction with departmental heads / process owners and improve overall competence of food handlers

    Qualifications

    Diploma/Bachelors of Food Science or related studies
    2 years’ work experience in a similar capacity in the Hospitality Industry-Food production manufacture
    HACCP & Food Safety certifications
    Responsible self-starter, capable of handling multi-faceted projects
    Proactive problem solver
    Able to communicate effectively with all levels of team members
    Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards
    Innovator

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a luxury property

    Apply via :

    jobs.smartrecruiters.com

  • Sales Intern

    Sales Intern

    What will you be doing?
    The Sales intern will play a key role in supporting the sales team by promoting and selling exceptional guest experiences at our property. They will work closely with Sales Managers and shadow Sales Executives to cultivate relationships with wholesale, corporate/government/NGO clients as well as B2C business, to drive business conversion across various segments.

    Support the sales team by accurately reporting performance metrics and preparing presentations to showcase sales achievements.
    Conduct competitor analysis to track pricing strategies, product/service offerings, and marketing initiatives.
    Prepare comprehensive business proposals and contracts to facilitate client engagements.
    Ensure seamless event execution by maintaining clear communication with guests regarding hotel services and products.
    Follow up on payments and deposits for booked business in accordance with company policies.
    Assist the sales team in resolving guest inquiries and concerns promptly to ensure customer satisfaction.
    Collaborate with the sales team on daily activities, including follow-ups, cross-selling and up-selling strategies, product launches, and providing direct sales support.
    Gather basic information from various segments to expand the CRM database.
    Maintain organized sales records and documentation.
    Generate innovative ideas to enhance sales performance and contribute to ongoing sales strategy refinement.
    Foster open communication within the sales team, promoting constructive feedback and a supportive work environment.
    Manage inventory and ensure timely completion of all required paperwork to streamline business operations.
    Cultivate positive relationships with clients and guests to uphold the reputation of the business.
    Maintain efficient and detailed notes in the PMS & CRM.

    Qualifications
    Your experience and skills include:

    Diploma or degree in Business administration, hospitality, sales, and marketing or a business course
    Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred.
    Excellent communication skills, both written and verbal required.
    Strong interpersonal and problem-solving abilities
    Ability to multitask.
    Previous attachment in Sales or in hotel operations ( Banquets or Rooms Division) will be an added advantage.
    Familiarity with virtual tools for sales & customer engagement.

    Apply via :

    jobs.smartrecruiters.com

  • Assistant Lodge Manager 


            

            
            HVAC & Refrigeration Technician 


            

            
            IT Manager 


            

            
            Head Butcher 


            

            
            Engineering Supervisor

    Assistant Lodge Manager HVAC & Refrigeration Technician IT Manager Head Butcher Engineering Supervisor

    Job Description

    Support the Lodge Manager in the overall management and strategic direction of the hotel
    Assist in the preparation of the annual operations plan and achieve the profit of the hotel
    Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
    Create an employee value proposition that ensures a motivated and engaged workforce
    Involved in the recruitment process of leadership positions
    Ensure full compliance of hotel operating controls
    Handling guest concerns and feedback to ensure effective follow up
    Ensure timely awareness of the hotel’s business continuity, emergency and crisis management plans
    Assist heartists planning and the maintenance of productivity levels

    Qualifications

    Minimum 5 years previous luxury/upscale experience in a related field
    Flexible with the ability to sustain a high level of productivity and efficiency at all times
    Degree/diploma in hotel management from a reputable institution
    Display strong analytical, organizational, problem solving administrative skills
    Ability to adapt to change quickly and strong-multi-tasking
    Clear work knowledge of budget planning and execution
    Proven team leader with outstanding motivational skills and coaching ability
    Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
    Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Front Office Agent/Cashier 


            

            
            Chief Steward 


            

            
            Guest Service Agent – (Chinese Speaking)

    Front Office Agent/Cashier Chief Steward Guest Service Agent – (Chinese Speaking)

    Job Description

    We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

    First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

    Consistently offer professional, friendly and engaging service.
    Greet, check in and settle guest accounts while ensuring all service standards are followed
    Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
    Handle guest requests, questions and concerns effectively and promptly
    Promote a professional team environment
    Follow department policies, procedures and service standards
    Performs any and all other tasks assigned by management
    Upholds the highest standard of internal and external customer service at all times
    Take initiative to add a personalized experience
    Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

    Qualifications

    Proficient in the English Language (verbal & written), second language is an asset
    Previous experience and knowledge of Property Manager is an asset
    Required knowledge of Windows’ Office Suite
    Must be able to handle multiple tasks in a dynamic, fast-paced environment
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Strong interpersonal and problem solving abilities
    Able to stand for long periods, at least 8 hours per shift

    Additional Information

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    Working with a hotel rich in history and known for exemplary services while growing your career
    Work and learn in a luxury property

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :