Company Details: Company Information Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
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Manager, Contact Centres
Department: Customer Experience Position Reporting to: Director, Customer Experience Manages Others: Yes Positions Managed: B2C contact centres across Countries Team Leaders Call Centre, Shops, Ecare, Billing Teams BPO vendors Job Purpose / Summary: Reporting to the Customer Experience Director, the Manager – Contact Centres is responsible for: Leadership to keep Team focused on Company objectives…
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Customer Experience – Service Engineer Planning and Data Analyst
Department: Customer Experience Location: Gateway Park Employment Status / Type: Full-time. Position Reporting to: Team Leader Technical Support Manages Others: No Job Purpose / Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet,…
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Shop Customer Service Representative
Department: Customer Experience Employment Status: Permanent Position Reporting to: Team Leader – Supervisor Shops Manages Others: No Job Purpose / Summary: Shop CSR is responsible in providing professional and focused customer service both internally and externally. Reporting to the Shops Team Leader, the shop CSR will be responsible for: Customer Support: Customer visits shop with…
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IT Intern
Position Reporting to: Manager – IT Operations Manages Others: No Job Purpose / Summary: Assist in development of inhouse systems to support and complement the business Key Roles: Software development Database management and development Requirements The ideal candidate will have excellent IT skills The ideal candidate should be proficient in major programming languages such as…
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Billing Executive Service Engineer Technical Support Manager IT Helpdesk Assistant Power Engineer – Team Leader Treasury Accountant
Job Purpose / Summary: Responsible for day to day evaluating customer account transactions for all CE functions, Provide timely billing support to customers and CE team; oversee activities that support the Billing system and liaise across departments for effective billing & ensure consistent quality of service and minimal financial errors. Key Roles: Manage and integrate…
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Maintenance Technician Junior Designer Junior Technical Coordinator
Department: Technical Location: Mombasa County Employment Status/ Type: Permanent Position Reporting to: Maintenance Supervisor Job Purpose / Summary: Maintenance technicians will be responsible for tasks related with plant network maintenance on both HFC and GPON networks, including preventive plant maintenance with necessary record keeping and location/repair of equipment/plant failures. There will be some limited service…
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Junior Technical Coordinator Junior Designer
Job Purpose / Summary: Assist technical coordinator on raising requisitions, GRV of invoices and tracking with procurement and finance. Key Roles: Overall: Working closely with all technical managers to ensure:- Raising requisitions, following up on LPO release, generating reports. Tracking payments and ensuring invoices are processed and submitted for payment on time. Project Follow-ups, Systems Integrations…
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Customer Service Representative – High Value Section
Job Description Department: Customer Experience Location: Gateway Park Position Reporting to: Technical Support Manager Manages Others: No Titles & Number of Positions Managed: N/A Job Purpose / Summary: CSR is responsible for providing professional and quality customer service both internally and externally. Reporting to the Technical Support Manager, the CSR will be responsible for: Customer…
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Senior Logistics Warehouse & Logistics Officer
Job Description Department: Finance & Admin Position Reporting to: Head Procurement & Logistics Manages Others: Yes Number of Positions Managed: 4 Job Purpose / Summary: To ensure optimal inventory holding maintained at the warehouse and in Other countries (Kenya, Uganda, Malawi, Zambia and Tanzania) to support the delivery of the sales budget. Manages the importation…
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Revenue Assurance Assistant Customer Service Representative – Shops Cable Sales Team Leader
Department: Finance Position Reporting to: Head of Revenue Assurance Job Purpose / Summary: The candidate will be responsible for all aspects of revenue assurance including reporting, advanced data analysis, leakage management, leakage prevention and business process change. They will monitor financial and operational metrics, work with other departments to implement best practices and define error…