Company Details: Company Information Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
-
Customer Experience Service Engineer
—
Job Purpose / Summary: Reporting to the Team Leader, the job holder is responsible for answering customer enquiries, monitoring, troubleshooting and escalating, for Zuku Fiber client connections on HFC and GPON networks; Voice platform and Metro Ethernet. The job holder will be expected to provide one-stop customer support for all Fiber services by…
-
Telesales Retention Agent
—
Position Reporting to: Team Leader Manages Others: No Titles & Number of Positions Managed: 12Job Purpose / Summary: The main responsibility of a retention agent is to win back and retain customers already acquired by the company who have been inactive for more than 90 days, as well as work cooperatively with the entire organization…
-
Manager – Fixed Rollout & Implementation
Job Responsibilities Provide preliminary technical vision, direction and delivery expectations before any Fixed project to the home build is initiated. To Lead timely project delivery to meet Business needs and projected targets on Revenue. To identify and manage all project Risks such as logistical, regulatory, Resourcing and Commercial. To prepare and issue regular/weekly project progress…
-
Group Financial Planning & Analysis Manager
Job Purpose/Summary: The position will be responsible for business analysis, report preparation for the board, business planning and modeling and budget preparation, financial analysis and forecasting. The position reports to the Group CFO. Key Roles: Financial Planning, Forecasting and Budgeting Developing business plan and modeling for the company to be used for budget preparation Preparing…
-
Revenue Assurance Officer
JOB PURPOSE & SUMMARY: The candidate will be responsible for all aspects of revenue assurance including reporting, advanced data analysis, leakage management, leakage prevention and business process change. They will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of…
-
Service Engineer
Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within…
-
Area Sales Supervisor
Responsibilities 100% Achievement Sales revenue & Volume targets. 100% all New sales retention acquired. Achievement of penetration targets for the area. Ensuring that employees have the tools and training they need to succeed in their jobs Building relationships with key clients and establishing long-term business partnerships with them Reviewing reports from managers to identify areas…
-
Area Sales Supervisor
Responsibilities 100% Achievement Sales revenue & Volume targets. 100% all New sales retention acquired. Achievement of penetration targets for the area. Ensuring that employees have the tools and training they need to succeed in their jobs Building relationships with key clients and establishing long-term business partnerships with them Reviewing reports from managers to identify areas…
-
Service Engineer
The job holder will be expected to: – Identify customer problems of a technical nature that are relevant for technical organization’s quality improvement. Investigate and design ad hoc reports that can assist the technical team. Undertake extensive troubleshooting for any escalated matters using the existing systems and follow up that they have been resolved. Act…
-
Shop Customer Service Representative
Job Purpose / Summary: Shop CSR is responsible in providing professional and focused customer service both internally and externally. Reporting to the Shops Team Leader, the shop CSR will be responsible for: Customer Support: Customer visits shop with query/complaint, CSR attends to the customer, should solve the issue within 5 min and log it in…