Company Details: Company Information Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.

Data Analyst Internship

Twiga Foods LTD is looking to hire an intern with Microsoft Excel data analysis skills to work under the Operations department. This is a 3-month paid internship opportunity with the possibility of securing permanent placement subject to the individuals performance.
The right candidate should be highly motivated, able to perform tasks under minimum supervision, adaptable, have a high degree of personal integrity and have good communication and interpersonal skills.
Qualifications

Candidate should have an excellent command of Microsoft Excel application and be able to undertake the following Excel tasks: Nesting of excel formulas, V look up, Index match, Pivot tables/charts, conditional formatting,
Data visualization among others.
Proficiency in all other applications of Microsoft office suite.
Applicant should be a recent graduate preferably with a Bachelor’s degree in Statistics or related field.
Candidate should be available to start immediately and willing to begin on a paid internship basis.

October 25, 2024
Sales Representative

Job description
Twiga Foods is looking for a highly motivated sales representative whose main responsibilities will be selling fresh fruits and vegetables to vendors, vendor acquisition and retention as well as ensuring that all working tools and sales assets are in good condition at all times.

The right candidate should be a self-starter, adaptable, have demonstrable entrepreneurial talent and high levels of personal integrity.
Reporting to the Area Sales Manager, your tasks will be;
Sales: Meeting sales targets as set by the Area Sales manager by ensuring that all vendors in the appointed route are serviced daily. Ensuring that the fresh fruits and vegetables are at the quality and quantity demanded by the vendors.
Customer acquisition: Ensuring that through the quality of service and products offered to existing vendors, new vendors are encouraged join the network of vendors served by Twiga Foods.
Business development: As the link between the business and vendors, ensuring that feedback they relay regarding Twiga Foods products reaches the department concerned. In addition, introducing vendors to new fresh fruits and vegetables they may not be buying from Twiga Foods.
Relationship management: This is to be achieved by ensuring that there is constant communication with the vendor with regards to the products on offer for sale and their prices. Sales Representatives also ensure that vendors are serviced in a courteous manner.
Asset management: Ensuring that the sales vehicle, DMS handset, crates and other assets as may be allocated are in proper working conditions and available for inspection should the need arise.

QUALIFICATIONS

Previous sales experience of no less than a year, preferably in the FMCG industry.
Must be a driver with no less than 2 years’ experience driving a manual transmission car, with a valid class BCE license.
Must have a valid certificate of good conduct from the Kenya Police Service or a receipt showing recent application for one.
Must be willing to be placed anywhere within Nairobi county or its environs. Areas include Embakasi, Donholm, Kaloleni, Syokimau, Dagoretti corner and Nairobi West.

October 25, 2024
Collection Center Supervisors

Twiga Foods is looking to hire Collection Center supervisors who will be responsible for ensuring that sufficient produce is purchased from farmers is of high quality, supplying produce at the most competitive price, and supporting the development and maintenance of a farmer focused culture within Twiga.
The right candidate should be self-driven, passionate, hardworking, business savvy with a demonstrable entrepreneurial talent, results oriented, a willingness to adapt to different working conditions and areas of working, & excited about working in a variable or commission based compensation structure.
Key Responsibilities

Continuously review quality control processes, procedures and capabilities to sustain the most cost effective and efficient methods for meeting quality requirements, and making recommendation for improvement as appropriate
People management- managing and directing a team of skilled and semi-skilled employees;

Performance management
Relevant and effective inductions
Identification of training needs
Coaching
Discipline

Monitoring and reporting on processes, notifying any predicted shortfall or discrepancies against timescale and budgets.

Job Responsibilities

Planning, supervising and controlling farmer acquisition and retention
Coordinating farm visits with Field Officers to inspect produce
Managing purchase orders to farmers/suppliers
Monitoring and coordinating harvest teams in conjunction with the Area Manager
Managing quality control in all processes in conjunction with the Grading Supervisor
Providing comprehensive communication to underpin effective working relationships
Selecting and assigning staff, ensuring equal employment opportunity in hiring and promotion
Coordinating activities by scheduling work assignments, setting priorities, and directing the work of Field Officers, the grading supervisor and casual workers.
Scheduling produce delivery to the Central Fulfillment Center
Driving compliance on set standard operating procedures
Managing costs associated with produce acquisitions
Ensuring field equipment is constantly functional and secure
Evaluating and verify employee performance through the review of completed work assignments.
Identifying staff development and training needs and ensures that training is obtained.
Ensuring proper labor relations and conditions of employment are maintained.
Maintaining quality records, prepare reports, and compose correspondence relative to the work.
In liaison with the Business Development Unit, offering input and insight on product profiles and quality standards
Carrying out, as instructed, any task as deemed reasonable by the HOD

Key Skills and competencies

Competent and experienced driver (Motorcycle/Pickup)
Proficiency in MS Excel and Technology
Good communication and interpersonal skills
Good communication skills with an ability to build relationships and relate to people in an open, friendly and accepting manner
Good leadership and people management skills
Passionate with a drive to empower others and assess the strengths and development needs of employees and set high standards of performance
Good organizational & planning skills (short term & long term)
An eye for detail, emphasizing the need to deliver quality products/services
Good decision-making skills
Adaptability

Qualifications

A diploma in business management, entrepreneurship, or any other related field
An entrepreneurial spirit
At least 1-year experience in business development

This opportunity is only available for MERU locals, or candidates willing to relocate. Budget- KES. 35,000

October 25, 2024
Human Resource Partner

Roles

We’re looking for a passionate HR Partner to assist in the day-to-day HR responsibilities and liaising between the organization, employees, benefit vendors, and candidates for roles within Twiga.
The right candidate will be well organized, target oriented & passionate. This is a unique opportunity for you to join a wholesome, highly driven and diverse team, that is working on rebuilding Africa’s Food Market.

Reporting to the CHRO, your tasks will include:

Assisting with day-to-day operations of thSe HR functions and duties
Finding quality, and guidance through hiring process, recruits into the Twiga community.
Participating in Twiga’s recruitment efforts
Coordinating communication with candidates and scheduling interviews
Conducting initial orientation/ on-boarding to newly hired employees
Being a progressive leader on company culture

Job Qualifications

At least 2 years’ general experience in the HR field
Familiar with basic HR processes & labour laws
A bachelor’s degree in Human resource management, business management or any other related field

Required Competencies:

Must posses strong interpersonal skills and an ability to communicate clearly
Excellent organization & time management skills
Excellent problem-solving skills able to identify issues and resolve programs in a timely manner
Exceptional multi-tasking skills with an ability to thrive in an environment of fast growth and ambiguity

October 25, 2024
Warehouse Manager Sourcing Project Manager

Twiga Foods is Rebuilding Africa’s Food Markets
We believe food is too expensive, and producers aren’t getting enough of the cut. And, it’s our job to fix it.

We’re looking for a qualified Warehouse Manager to come and help engage our suppliers within the Twiga platform to provide consistent, planned, supply of quality products. The right candidate will be target oriented, and bring a true operational and enterprise building mind-set. This is an opportunity for the right candidate to join a supply-chain production team in solving the problem of getting good quality product to Kenyan markets.
Twiga is recruiting a warehouse manager to ensure the smooth running of warehouse processes by handling the receiving, warehousing and distribution operations.
Responsibilities

Maintaining warehousing, and distributing operations by planning, coordinating and monitoring the receipt, order, assembly and dispatch of goods
Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols
Controlling inventory levels by conducting physical counts; and reconciling with data storage system.
Maintaining the physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
Achieving financial objectives by preparing an regular budgets
Maintaining warehouse staff by recruiting, selecting, orienting, and training employees & overseeing daily operations
Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely

Job Qualifications

A bachelor’s degree in logistics, supply chain management or business administration
At least 5 years’ experience in a similar role within the FMCG industry
Excellent organization & time management skills
Excellent numeracy skills and an understanding of finance
Knowledge of the legal requirements of operating a warehouse
Familiar with warehousing Key Performance Indicators (KPIs)
Strong leadership and ability manage diverse staff

go to method of application »

October 25, 2024
Delivery Assistant / Delivery Driver Operations Management Internships Sourcing Project Manager

Are you a skilled driver with an interest in sales?

Do you take pride in maintaining the good condition of your vehicle and equipment?

Are you excited about making high quality produce easily accessible to vendors at a more reasonable cost?

Twiga Foods wants YOU.

Twiga is looking to hire Delivery Assistant(s) to support the growing demand of reaching more vendors and retail outlets within its distributor network
The role will take full ownership for maintaining the delivery vehicle and supporting the Sales Representatives (SR) in their work.
This is a great opportunity for an ambitious Assistant to develop their sales ability while learning on the job.
The role offers candidates with a career path to grow into a Sales Representative.

Detailed Responsibilities:

Team Support

Drive the delivery vehicle to client drop offs, alongside the Sales Representative.
Assist in loading and offloading the delivery vehicle at the depot and at the customer locations.
Assist in capturing accurate information in the Data Management System (DMS)

Asset Management

Drive with caution and being careful not to cause unnecessary mechanical damage to delivery vehicles.
Carry out daily routine checks on delivery vehicles – Engine oil, Coolant, Tyre pressure, Lights and Indicators
Take pride in keeping the vehicle clean and attend all scheduled vehicle inspections or health checks.
Manage the vehicle’s fuel card. Routinely report on fuel use and mileage to supervisors.
Manage any other assets (Weighing scales, phones) that you might come into contact with during the course of duty

Internal Communication

Engage with the Sales Representatives on most efficient routes for daily deliveries.
Report any minor vehicle issues to the supervisory team for immediate corrective action.
Grow sales skills by engaging with and learning from Sales Representatives with an aim to grow into the role over time.

Does this sound like you?

Hold a valid driver’s license, preferably class BCE & motorcycle
2 – 5 years’ experience driving different classes of vehicle, such as vans, tuk-tuks, canters
Have a Diploma in sales or other area of study – experience in sales a plus!
High standard of personal integrity
Able to do basic book-keeping and vehicle records management
Have a certificate of good conduct
Able to work long hours
Experience delivering perishable FMCG goods within Nairobi a plus!

go to method of application »

October 25, 2024
General Stores Clerk

Twiga Foods Limited is looking for a general stores clerk to work in its pack house complex. The candidate will work under the finance department and report to the financial controller.
We seek to recruit a candidate who will support in the procurement, receipt, storage and issuance of consumables within the pack house as well as our field operations areas.
Job Responsibilities
To be the custodian of the pack house stores undertaking the following duties:

Receipt of goods and process Goods Received Notes (GRN) into the ERP system. Oversee the issuance of consumables and process the Service Issue Vouchers (SIV) in the ERP system.
Coordinate the dispatch of goods from the pack house stores to field operatives stationed in different parts of the country.
Carrying out monthly cycle counts of items in stores.
Reconciliation of physical stocks to book stocks.
Ensuring that the store is kept organized and tidy always.
Act as a link between the wider finance department, pack house and field operations by dispatching documents received to the company’s main office in Riverside.
Generation of LPOs for stores consumable materials.
Will be trained to manage the company’s lipa na mpesa to bank transfer service.

Competencies

Strong planning, organizational, decision making and problem-solving skills.
Strong communication skills; both written and oral.
Strong interpersonal skills.
Ability to work under minimal supervision.
High level of integrity.

Qualifications

A bachelor’s degree in supplies management or a related field.
1- 2 years working experience in the same capacity.
A valid certificate of good conduct.
Previous working experience in a company in the FMCG space is an added advantage.

October 25, 2024
Call Center Manager

Job purpose
Twiga is looking for a skilled Call Center Manager to set-up and supervise daily operations and personnel. You will also ensure that technology is utilized to a maximum and that the center is well-organized and productive.
As a call center manager, you must have excellent customer service and communication skills.
Job Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Coach and provide training to personnel to maintain high customer service standards
Monitor and improve farmer feedback, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, farmer reach out etc.)
Prepare reports for different departments or upper management

Qualifications

Degree in relevant field
5+ years experience
Proven experience as Call Center Manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting procedures

Required competences:

Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
Experience in call center setup will be a great advantage

October 25, 2024
Office Administrator

Twiga Foods seeks to hire an office administrator to oversee the day to day management of the organizations corporate office.
The right candidate should be organized, proactive and people oriented.
Job Responsibilities

Man the front office reception area and maintain cleanliness and tidiness of the area.
Operate the switchboard main office line, direct calls appropriately and take messages accordingly.
Ensure all visitors are acknowledged, assisted promptly and professionally.
Facilitate set up of meetings to be carried out within and outside the office.
Maintain electronic and hard copy filing system of general office correspondence.
Liaising with and supervising office service providers – cleaning, maintenance, land lord, plumbing works, electrical works, etc.
Requisition for petty cash and ensure office supplies are always stocked up – printing paper, fridge, pens, writing pads, white boards, markers, files, etc
Custodian of the fire & first aid kits
Renewal of business permits / licenses for the premise.
Write and prepare letters, memos, e-mails, and reports.

Qualifications

Bachelor’s degree in Business Administration or related field from a recognized university.
3-4 years of hands on administrative support experience.
Proficiency in all applications of Microsoft office suite.
Knowledge of operating standard office equipment.
Excellent communication skills – written and verbal.
Ability to prioritize projects and strong problem-solving skills.
Good research skills and attention to detail

October 25, 2024
Frontline Manager

Job description
Twiga Foods is looking to hire Front-line Managers who will be responsible for ensuring that their area meet targets, safeguarding all depot assets, leading and managing teams.
Twiga Foods is a social impact enterprise that connects rural farmers to urban retailers in informal markets. Twiga is built around a simple notion – if you have efficient logistics, you can build a marketplace that pays farmers more and delivers to vendors quality produce at a lower price.
The right candidate should be self-motivated, proactive & solution oriented. The candidate will drive performance in their assigned area, be accountable for output and be a strategic thinker.
Key Responsibilities
This role reports to the Regional Manager with key responsibilities as follows:

Achieving targets: By ensuring that all routes operating from the appointed depot/to the aggregation points are recieving/visiting the optimum number of vendors, continuously increasing drop size as well as increasing the number of vendors served in their routes.
Team Management: Providing leadership and guidance to the team of sales representatives/delivery partners, ensuring that they understand what their sales/deliver targets are, how to go about achieving that and the expected reward. In addition, disciplining those in the team who are not conducting themselves as per Twiga Foods guidelines.
Asset Management: Responsible for maintaining: delivery vehicles, depot premises, mobile handsets, crates and any other assets as may be allocated to his/her depot or collection points.
Business Development: As an authority on his area, advise the business on the fastest route to market expansion as well as any operational changes that would positively impact sales in his/her area.
Relationship Management: Ensuring that vendors in his/her area served by Twiga Foods are satisfied by the quality of fresh fruits and vegetables we offer as well as the Twiga Foods delivery service. This is to be achieved by routinely visiting routes in his/her area to get a pulse of vendor satisfaction levels and addressing any issues that may arise.

Does this sound like you?

3 – 5 years’ experience in route to market penetration.
Experience in scaling up operations and business markets
Experience establishing discipline, planning and operational routines to drive performance
Experience translating KPIs to teams to get buy in and results
Supervisory/team management experience – led a team of 5+ people
A valid certificate of good conduct and possess a valid driving license with class BCE, F and G.
Proficiency in all applications of Microsoft office suite.

October 25, 2024