Jobs Kenya

Company Details: Company Information Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.

  • FMCG Manager

    FMCG Manager

    Details:
    We are looking to hire an FMCG manager  for our new line of FMCG products whose task will be to maximize sales volume and revenue growth in retail / key accounts / institutions. They will recruit customers, manage relationships, execute planned initiatives as well as oversee and execute sales operations of FMCG products.
    Twiga Foods is a supplies Fresh Fruits & Vegetables (FFV) including FMCG products to vendors in urban African markets.  We provide cashless B2B system to serve a distribution network of kiosks, small scale vendors, mama mbogas and more. Our  goal is to make high quality goods easily accessible to vendors at a more reasonable cost.
    Responsibilities

    Monthly planning of sales volume and setting targets for respective routes and accounts in conjunction with sales managers
    Development of  sales strategies, setting sales targets for individual sales representatives and team as a whole
    Development  of action plans to penetrate New Markets- implement sales strategies to ensure penetration into new markets and guiding the sales team on new markets to ensure profit maximization
    Address and close customer issues escalated within required turnaround time
    Train and develop our sales team to ensure they are equipped to deliver including training and onboarding of new sales recruits
    Achieve set weekly and monthly targets as per plan
    Achieve sales volume targets as per product mix required to maximize revenue
    Review weekly sales report together with the sales team and ensure they are all aligned
    Prepare reports and analysis to evaluate performance, resolve any issues and cascade the plan & targets for the coming week or month

    Does this sound like you?

    High level of initiative and drive
    Strong sense of responsibility and commitment to one’s duties
    Experience in developing sales strategies, excellent analytical skills and the ability to quickly understand and process sales data
    Proven ability to achieve sales quotas
    Around 5 yrs progressive sales experience in FMCG sector
    Degree in a Business related field of study

  • mCommerce Manager

    mCommerce Manager

    We are looking to recruit an mCommerce Manager to manage our online ordering platform. This person will be responsible for undertaking various developmental plans that would help in increasing the product sales and services on the mCommerce platform.
    Responsibilities

    Provide guidance, mentorship, and leadership to our team, enabling them to improve their processes and procedures both internally and customer-facing
    Identify and quantify key factors for customer success, lead the process to create & implement those solutions among cross-functional teams, and measure the efficacy of those solutions
    Resolve root cause of customer issues, as well as barriers to team productivity, quality & accuracy of customer interactions
    Improve time to resolution for customer issues
    Identify technical issues that may prevent customer from reaching desired outcome in a timely manner
    Build decision trees and scripts to effectively resolve customer issues and reduce variation between agents
    Implement a customer service agent training program
    Maximize customer service scores across our channels

    Qualifications

    Direct experience with improving customer-facing order fulfillment, returns, and exchange processes
    Passionate customer advocate with experience in a senior m-commerce customer service role, with proven process improvement abilities
    Strong communication & interpersonal skills
    Strong organizational, analytical, and problem-solving abilities
    Project Management experience
    Strong mCommerce acumen and knowledge of best practices

  • Safety & Security Officer

    Safety & Security Officer

    Twiga Foods is in the search for a Safety & Security Officer to serve as the expert on all safety and security related matters. They will be responsible for establishing policies and standards affecting safety and security of staff members, facilities and assets. This position may require some travel within the country.
    Responsibilities

    Serve as the primary focal point for safety and security in all our areas of operations
    Develop safety, security and crisis management plans, policies and procedures, in accordance with best practices and ensure their implementation
    Provide technical support to the field team in all security-related functions
    Provide advice and counsel to management on matters relating to employee and property safety and security
    Investigate all safety, security and risk management related issues
    Develop and facilitate security and safety training when need be
    Conduct training needs assessment with key stakeholders resulting in increased safety, security and risk management capacity

    Requirements 

    Educational background in Security Management, Criminal Justice, Security Administration or related area or ability to demonstrate a work-based equivalent
    Company security, military or law enforcement background
    Experience in implementing security programs and a strong knowledge of security management in companies
    3+ years experience
    Valid driving license

    Required competences

    Good communication skills for explaining complex security concerns, policies and procedures to senior management, employees and visitors
    Sound computer skills
    Willingness to contribute to the development of the workplace in a constructive and genuinely enthusiastic manner
    Demonstrated flexibility, sensitivity and resilience in a high pressure and changing work environment

  • Call Center Manager

    Call Center Manager

    Job purpose
    Twiga is looking for a skilled Call Center Manager to set-up and supervise daily operations and personnel. You will also ensure that technology is utilized to a maximum and that the center is  well-organized and productive.
    As a call center manager, you must  have excellent customer service and communication skills.
    Job Responsibilities

    Develop objectives for the call center’s day-to-day activities
    Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
    Coach and provide training to personnel to maintain high customer service standards
    Monitor and improve farmer feedback, telephone handling and other procedures
    Evaluate performance with key metrics (accuracy, farmer reach out etc.)
    Prepare reports for different departments or upper management

    Qualifications

    Degree in relevant field
    5+ years experience
    Proven experience as Call Center Manager or similar position
    Experience in customer service is required
    Knowledge of performance evaluation and customer service metrics
    Solid understanding of reporting procedures

    Required competences:

    Proficient in MS Office and call center equipment/software programs
    Outstanding communication and interpersonal skills
    Excellent organizational and leadership skills with a problem-solving ability
    Positive and patient
    Experience in call center setup will be a great advantage

  • Office Administrator

    Office Administrator

    Twiga Foods seeks to hire an office administrator to oversee the day to day management of the organizations corporate office.
    The right candidate should be organized, proactive and people oriented.
    Job Responsibilities

    Man the front office reception area and maintain cleanliness and tidiness of the area.
    Operate the switchboard main office line, direct calls appropriately and take messages accordingly.
    Ensure all visitors are acknowledged, assisted promptly and professionally.
    Facilitate set up of meetings to be carried out within and outside the office.
    Maintain electronic and hard copy filing system of general office correspondence.
    Liaising with and supervising office service providers – cleaning, maintenance, land lord, plumbing works, electrical works, etc.
    Requisition for petty cash and ensure office supplies are always stocked up – printing paper, fridge, pens, writing pads, white boards, markers, files, etc
    Custodian of the fire & first aid kits
    Renewal of business permits / licenses for the premise.
    Write and prepare letters, memos, e-mails, and reports.

    Qualifications

    Bachelor’s degree in Business Administration or related field from a recognized university.
    3-4 years of hands on administrative support experience.
    Proficiency in all applications of Microsoft office suite.
    Knowledge of operating standard office equipment.
    Excellent communication skills – written and verbal.
    Ability to prioritize projects and strong problem-solving skills.
    Good research skills and attention to detail

  • Frontline Manager

    Frontline Manager

    Job description
    Twiga Foods is looking to hire Front-line Managers who will be responsible for ensuring that their area meet targets, safeguarding all depot assets, leading and managing teams.
    Twiga Foods is a social impact enterprise that connects rural farmers to urban retailers in informal markets. Twiga is built around a simple notion – if you have efficient logistics, you can build a marketplace that pays farmers more and delivers to vendors quality produce at a lower price.
    The right candidate should be self-motivated, proactive & solution oriented. The candidate will drive performance in their assigned area, be accountable for output and be a strategic thinker.
    Key Responsibilities
    This role reports to the Regional Manager with key responsibilities as follows:

    Achieving targets: By ensuring that all routes operating from the appointed depot/to the aggregation points are recieving/visiting the optimum number of vendors, continuously increasing drop size as well as increasing the number of vendors served in their routes.
    Team Management: Providing leadership and guidance to the team of sales representatives/delivery partners, ensuring that they understand what their sales/deliver targets are, how to go about achieving that and the expected reward. In addition, disciplining those in the team who are not conducting themselves as per Twiga Foods guidelines.
    Asset Management: Responsible for maintaining: delivery vehicles, depot premises, mobile handsets, crates and any other assets as may be allocated to his/her depot or collection points.
    Business Development: As an authority on his area, advise the business on the fastest route to market expansion as well as any operational changes that would positively impact sales in his/her area.
    Relationship Management: Ensuring that vendors in his/her area served by Twiga Foods are satisfied by the quality of fresh fruits and vegetables we offer as well as the Twiga Foods delivery service. This is to be achieved by routinely visiting routes in his/her area to get a pulse of vendor satisfaction levels and addressing any issues that may arise.

    Does this sound like you?

    3 – 5 years’ experience in route to market penetration.
    Experience in scaling up operations and business markets
    Experience establishing discipline, planning and operational routines to drive performance
    Experience translating KPIs to teams to get buy in and results
    Supervisory/team management experience – led a team of 5+ people
    A valid certificate of good conduct and possess a valid driving license with class BCE, F and G.
    Proficiency in all applications of Microsoft office suite.

  • Accountant

    Accountant

    Twiga Foods seek to hire an Accountant who will provide financial accounting support to the organization.
    The candidate will work under the Finance department and report to the Financial controller.
    Job Responsibilities

    Data entry in the organizations accounting system which include; sales, creditors invoice, petty cash reconciliation and any other relevant accounts records posting.
    General ledger maintenance and analysis.
    Management accounts preparation.
    Assisting in preparation of daily and monthly reports.
    Facilitating the implementation and observance of financial policies within the organization.
    Maintain an orderly filing system for all accounting records as required by the Law and by best practice in accounting.
    Contribute to team effort by playing a support role in complementing other functions within the organization as directed by the head of department.

    Qualifications

    Bachelor’s degree in business related field preferably in Accounting or Finance from a recognized university.
    Minimum CPA section 4 qualification.
    Excellent command of all Microsoft Office suite applications.
    Familiarity with Enterprise Resource Planning software.
    2-3 years’ work experience.

  • Tuk Tuk Sales

    Tuk Tuk Sales

    Twiga Foods is looking for highly motivated tuk tuk sales man to work in the company’s sales department. The candidate will be involved in selling fresh fruits and vegetable using a tuk tuk as his delivery vehicle.
    The right candidate should be a self-starter, adaptable, demonstrable entrepreneurial talent and high levels of personal integrity.
    Reporting to the Area Sales Manager, your tasks will be;
    Responsibilities

    Sales: Meeting sales targets as set by the Area Sales manager by ensuring that all vendors in the appointed route are serviced daily while ensuring that the fresh fruits and vegetables are at the quality and quantity demanded by the vendors.
    Asset management: Ensuring that the tuk tuk, crates and other assets as may be allocated are in proper working conditions and available for inspection should the need arises.

    Qualifications

    Must be a competent tuk tuk driver with no less than 2 years’ experience with a valid class G and F driving license.
    Must have a valid certificate of good conduct from the Kenya Police Service or a receipt showing recent application for one.
    Must be willing to be placed anywhere within Nairobi county or its environs.
    Previous working experience in sales is an added advantage.

  • Training & Capability Manager Farmer Relations Supervisor

    Training & Capability Manager Farmer Relations Supervisor

    Job Purpose
    Twiga Foods is looking to hire a Training and capability manager whose main responsibility will be training needs analysis, development of training initiatives, monitoring and evaluation. The candidate will work under the Operations department and report to the Chief Operations Officer.
    Responsibilities

    Develop and implement the company’s training policy and strategy based on the corporate strategy and changing business needs.
    Identify training and development needs within the organization through job analysis, the organizations human resource plan, performance reviews and internal training survey.
    Work with line managers and departmental heads to develop a comprehensive skills and competency framework.
    Develop and organize training manuals, multimedia visual aids, and other educational materials.
    Identify, develop and maintain a pool of competent internal resources that can manage and deliver training events and facilitate specific training interventions.
    Develop training budgets and ensure expenditure on all training interventions and programmes are within the approved budget.
    Identify and evaluate training service providers by surveying, investigating, requesting proposals and interviewing potential trainers.
    Develop and coordinate the staff orientation program to align and settle new employees into the company.
    Maintain up-to-date training records and prepare quarterly and annual management reports.
    Ensure that the statutory training requirements are met as well as liaise with National Industrial Training Authority (NITA) for training refunds.

    Competencies

    Good command in training delivery and training evaluation techniques.
    Excellent planning and organizing/work management skills.
    Excellent presentation, report writing and research skills.
    Excellent communication and interpersonal skills.
    Excellent Teamwork/Collaboration ability.

    Qualifications

    Bachelor’s degree in HRM, Education or Business-related field from a recognized university.
    Member of the Institute of Human Resource Management (IHRM).
    At least 5 years work experience in similar role plus exposure to other HR generalist functions.
    Prior experience in designing curriculum and module content.
    Strong experience in training delivery and training evaluation techniques.

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  • Sales Driver

    Sales Driver

    Twiga Foods is looking for a highly motivated sales driver whose main responsibilities will be delivering fresh fruits and vegetables to vendors.
    The right candidate should be a self-starter, adaptable, have demonstrable entrepreneurial talent and high levels of personal integrity.
    Roles & Responsibilities
    Reporting to the Area Sales Manager, your tasks will be;

    Servicing vendors: ensuring that all vendors in the appointed route are serviced daily while ensuring that the fresh fruits and vegetables are at the quality and quantity demanded by the vendors.
    Customer acquisition: Ensuring that through the quality of service and products offered to existing vendors, new vendors are encouraged join the network of vendors served by Twiga Foods.
    Relationship management: This is to be achieved by ensuring that there is constant communication with the vendor with regards to the products on offer for sale and their prices as well as ensuring that they are serviced in a courteous manner.
    Maintain sales vehicle: Ensuring that the sales vehicle is well maintained, in proper working condition at all times.

    Qualifications

    Must be a driver with no less than 3 years’ experience driving a manual transmission car with a valid class BCE license.
    Must have a valid certificate of good conduct.
    Availability to start immediately is an added advantage.
    Must be willing to be placed anywhere within Nairobi county or its environs.