Jobs Kenya

Company Details: Company Information Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.

  • Warehouse Supervisor

    Warehouse Supervisor

    This role is responsible for monitoring warehouse inventory as well as managing warehouse staff to ensure that produce/products are stored and shipped out in an accurate and efficient manner to achieve customer satisfaction.
    Key Responsibilities

    Conduct daily planning for casual staff required at the warehouse based on the day’s activities and maintain the set labor costs and productivity levels.
    Coordinate offloading and storage of products as per the defined standards including accurately confirming offloaded products and signing of the delivery notes.
    Verify that all dispatched products match the orders placed and are dispatched to the correct depots/routes.
    Schedule dispatch trucks from the warehouse within the designated time.
    Conduct stock counts accurately at the warehouse and account for any variances.
    Receive and record customer returns from the various depots.
    Verify that all records at the warehouse including but not limited to stock count documents, handover documents, attendance records are accurately filled as per the set timelines.
    Abide by and enforce all set safety rules and guidelines, including but not limited to the daily safety toolkit routine prior to the beginning of every shift, usage of PPE(as per the JSA-Job Safety Assessment), etc.

    Ideal Background

    Possess a Diploma in Supply Chain Management or Business Management with a minimum of 2 years’ management experience in warehousing.
    Highly proficient in Microsoft Office Tools (Excel, Word) and basic computer skills (Email & Internet).

    Apply via :

    twiga.applytojob.com

  • Warehouse Supervisor

    Warehouse Supervisor

    This role is responsible for monitoring warehouse inventory as well as managing warehouse staff to ensure that produce/products are stored and shipped out in an accurate and efficient manner to achieve customer satisfaction.

    Key Responsibilities

    Conduct daily planning for casual staff required at the warehouse based on the day’s activities and maintain the set labor costs and productivity levels.
    Coordinate offloading and storage of products as per the defined standards including accurately confirming offloaded products and signing of the delivery notes.
    Verify that all dispatched products match the orders placed and are dispatched to the correct depots/routes.
    Schedule dispatch trucks from the warehouse within the designated time.
    Conduct stock counts accurately at the warehouse and account for any variances.
    Receive and record customer returns from the various depots.
    Verify that all records at the warehouse including but not limited to stock count documents, handover documents, attendance records are accurately filled as per the set timelines.
    Abide by and enforce all set safety rules and guidelines, including but not limited to the daily safety toolkit routine prior to the beginning of every shift, usage of PPE(as per the JSA-Job Safety Assessment), etc.

    Ideal Background

    Possess a Diploma in Supply Chain Management or Business Management with a minimum of 2 years’ management experience in warehousing.
    Highly proficient in Microsoft Office Tools (Excel, Word) and basic computer skills (Email & Internet).

    Apply via :

    twiga.applytojob.com

  • Strategy Associate

    Strategy Associate

    We are looking for an associate to join our Strategy & Insights team. You will be joining a dynamic environment with skilled, friendly, and dedicated colleagues and will be supporting Twiga with strategy planning and management and enabling data-driven decision making.

    The Strategy & Insights department is responsible for managing the overall strategy for the company, driving strategic discussions internally with management and respective departments and externally with investors and other stakeholders, and providing data analytics and insights to support business objectives, strategic initiatives and decision making.

    Responsibilities

    Prepare decks and reports that articulate strategy; translate complex concepts and analyses into clear and simple presentations
    Develop structures/frameworks to understand business problems and think through ideas and initiatives critically to solve the problems
    Support the Strategy & Insights Lead in driving strategy planning and management processes for management and respective departments
    Support the Strategy & Insights Lead in crafting and conveying Twigas equity story and strategic narratives to engage investors
    Lead the market intelligence team to collect and analyze data on business opportunities, customers, competitors, products, and prices; design quantitative and qualitative market research projects to address business needs and provide actionable insights

    Qualifications

    Two or more years of experience in Management Consulting or Corporate Strategy – preference for experience in top global consulting firms and/or multinational corporations
    A Bachelor’s Degree in Economics, Business Administration, or other relevant fields
    Outstanding quantitative/qualitative analysis and critical thinking skills, with emphasis on strategic thinking and creativity to solve complex problems
    Excellent command of Excel and PowerPoint
    Working knowledge of quantitative and qualitative data collection methods (surveys, polls, focus groups, etc.)
    Project management skills; agile and hands-on, committed to making an impactStrong written and verbal communication skills, with experience presenting to management
    Ability to work effectively under pressure and in a rapidly changing environment in order to meet deadlines; highly driven and self-motivated
    Attention to detail; highly organized

    Apply via :

    twiga.com

  • Business Intelligence Analyst

    Business Intelligence Analyst

    The business intelligence analyst shall oversee development, deployment, and maintenance of Business Intelligence (BI) reporting interfaces. This include query tools, data visualization and interactive dashboards, ad hoc reporting, and data modelling tools This role shall therefore be three layered as shown below:
     At the data source layer, he/she shall be required to guide the data engineers on the schema in which he needs 3rd party data sources to be stored given that most data are already archived in a data warehouse.
    At the warehouse layer he/she shall be required to have working knowledge of technologies that facilitate both warehousing and tools for performing Extraction, Transformation, and Loading (ETL)  with the aim of creating single version of truth, accessing business data from one place and standardizing data in a coherent format.
    At the reporting layer which is the actual BI interface that allows users to access data, the BI Developer and Analyst shall be required to have strong analytical capabilities in Data Studio, Power BI and Excel to fulfil business reporting requirements
    This is a fixed term 3 month role.
    Responsibilities
    Perform complex quantitative analyses and translate results into meaningful business insights.
    Design, develop and maintain scalable interactive management reports and dashboards for various departments to visualize and measure Key Performance Indicators.
    Work with data engineers to integrate new datasets that can be leveraged through the business operations.
    Undertake ad-hoc data requests to meet changing business needs.
    Develop reporting systems that provide accessible information for decision making.
    Use warehouse data to generate reports to support business decision making and business performance monitoring.
    Evaluate and improving existing BI dashboards.
    Work with BI Technical Lead in creating technical documentation for all BI Dashboards and reports.
    Requirements
    A Bachelors degree in Statistics, Mathematics, Computer Science, Engineering, or related field.
    Background in data warehouse design (e.g. dimensional modelling) and data mining, i.e. Big Query
    In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
    Advanced proficiency with BI technologies i.e. Data Studio, Microsoft Power BI
    Advanced proficiency with SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
    Business analysis skills to help set precise requirements for future analytics framework and make the right strategic decisions.
    Debugging/troubleshooting skills given that each stage of designing, developing, and maintaining BI dashboards requires strong troubleshooting skills around security issues, data access, permissions, updates, and maintenance of the whole BI platform.
    Experience with BI tools by either developing or configuring existing ones. Solid understanding of all the underlying infrastructure required for data integration tools, ETL/ELT processes, data formatting, and warehouse architecture.
    Industry experience as a BI Developer or Analyst.
    Strong attention to detail.
    Ability to work in a team.
    Good communication skills.
    Proven abilities to take initiative and be innovative
    Analytical mind with a problem-solving aptitude
    Performance Indicators
    Data Studio and Power BI reports/dashboards designed and developed for departments to visualize and measure their respective Key Performance Indicators
    Quantitative analyses performed to meet changing business needs
    Warehouse data and new datasets leveraged to meet the business reporting and analysis requirements
    Required competencies
    Customer Focused:  Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.  Level 3
    Negotiation and Influencing Others:  Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance.  Level 3
    Business Acumen:  Planning and supporting the development of individuals skills and abilities so that they can meet current and future business needs. Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Level 2
    Building ad Growing Relationships: Builds collaborative alliances and strategic relationships to achieve common goals. Working effectively and cooperatively with others; establishing and maintaining good working relationships.  Level 2
    Planning and Organizing:  Establishing courses of action for self and others to ensure that work is completed efficiently. Level 2
    Passion for Results:  Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement. Level 3
    Decision Making:  Obtaining and comparing information from multiple sources to identify alternative solutions; committing to an action after analyzing potential solutions against decision criteria; considers the wider business impact of the decisions. Level 3
    Coaching and Developing Others:  Planning and supporting the development of individuals skills and abilities so that they can meet current and future business needs. Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Level 3
    Facilitating Change:  Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services. Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities.  Level 2
    Strategic Thinking:  Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, and organizational values. Level 2

    Apply via :

    twiga.applytojob.com

  • Customer Experience Manager

    Customer Experience Manager

    Twiga Foods is a social impact enterprise that connects rural farmers to urban retailers in informal markets. Twiga is built around a simple notion – if you have efficient logistics, you can build a marketplace that pays farmers more and delivers to vendors quality produce at a lower price.

    The Customer Experience Manager is responsible for the strategic positioning, tactical planning and execution of all contact center operations, to meet the customer and organization needs. He/she will deliver positive exceptional customer experience through a one-stop multi-channel (phone, email, web/live chat, video, social media, correspondence, etc.,) contact center that addresses customer queries to the point of resolution in a high volume, time sensitive environment for the purposes of service and sales.

    The job holder will create an appropriate environment and ecosystem for acquiring and on-boarding new customer, processing of customer transactions, and the timely resolution of issues which arise in liaison with the relevant functions in the organization, in a challenging and continuously changing environment.

    Emphasis will be placed on consistent superior customer care, quality management, workforce planning, recruiting, coaching and training the team, with excellence maintained through continuous review of best-fit practices and continual staff development programs to enhance employee engagement, service, knowledge, skills, and morale.

    Success in this role is measured by the contact centers’ ability to provide friendly, professional and consistently high quality services in adherence to approved ways of working protocols, improving call performance and efficiency, and achievement of set metrics. Performance metrics include call efficiency, high conversion rates, staffing utilization, acceptable turnover, and financial performance

    Responsibilities

    Work with peers and the team to develop a focused contact center strategy that will fulfill the organization objectives and result in the continuous improvement of the customer experience.
    Design, implement, continuously review and update the contact center’s operating framework and environment across all platforms of engagement. Stay abreast of new practices and leverage proven technologies to enhance efficiency.
    Provide friendly, professional and consistently high quality services, continuously improving call performance and high conversion rates, with optimal workforce management and staff utilization delivered by and a knowledgeable and skilled employee base, with positive morale and a high level of engagement.
    Develop, assign and monitor the team’s execution of daily work orders and account plans. Work with the team to ensure maximum value is derived from of every call, address issues team members are facing on the floor to, continually improving team performance and contact center practices.
    Achieve revenue, profit, share of wallet and trade credit targets assigned from the given customer portfolios and target market segments.
    Prepare and adhere to approved financial budgets for the Contact Centre’s. 100% adherence to organization policies, procedures and statutory guidelines.
    Recruit, develop, engage and motivate the team to deliver exceptional service and achieve targets. Maintain high performance, strong engagement and updated product and process knowledge within the team.
    Define, update, enhance, and gather data that will allow insights into customers’ perceptions and behaviors as a critical input into strategy, product and service development, customer service and innovation. Develop and present comprehensive, accurate and informative reports that facilitate informed and sound decision-making.
    Take a proactive role in contributing to and influencing policies and the strategic direction of the organization.

    Requirements.

    At least 7 years’ experience in a customer service related field, of which 3 years will have been spent in a supervisory or management capacity, in a multifaceted high volume contact center with responsibility for team leadership and tactical management, delivering quality and quantity in a time sensitive environment.
    Proven experience in developing and delivering contact center metrics, and reporting statistical performance levels and extracting insights into customer satisfaction. Competent at workforce planning and scheduling for optimal results.
    Strong leadership, relationship building, coaching and negotiation skills, able to motivate employees effectively and manage group and interpersonal conflict situations.
    Digitally literate, proficient with applicable contact center technologies, software applications, phone systems, customer relationship management systems and the Microsoft office suite
    A demonstrated ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
    Able to quickly comprehend the business and elucidate company policies and products and services offerings.

    Performance Indicators

    Clear and effective performance scorecard for the contact center that delivers tangible improvement in customer satisfaction.
    First contact resolution, 100% account plan execution and SLA adherence.
    Positive overall growth in all customer service metrics including but limited to net promoters score, customer effort, customer retention, customer health and customer churn scores.
    The company is recognized for its quality of customer service
    Achievement of revenue, market share, trade credit and profitability targets
    Knowledgeable, engaged and high performing team.
    Visible, effective contribution to the leadership of the Contact Centre and the organization.
    Timely, accurate, relevant, insightful and value-adding dashboards and reports

    Required Competencies

    Customer Focused: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs. Level 4
    Negotiation and Influencing Others: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance. Level 4
    Business Acumen: Planning and supporting the development of individuals’ skills and abilities so that they can meet current and future business needs. Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Level 3
    Building and Growing Relationships: Builds collaborative alliances and strategic relationships to achieve common goals. Working effectively and cooperatively with others; establishing and maintaining good working relationships. Level 3
    Planning and Organising: Establishing courses of action for self and others to ensure that work is completed efficiently. Level 3
    Passion for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement. Level 4
    Decision Making: Obtaining and comparing information from multiple sources to identify alternative solutions; committing to an action after analysing potential solutions against decision criteria; considers the wider business impact of the decisions. Level 3
    Coaching and Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can meet current and future business needs. Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Level 4
    Facilitating Change: Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services. Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities. Level 3
    Strategic Thinking: Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, and organizational values. Level 3

  • Compliance Officer

    Compliance Officer

    Job description
    The job holder will support the compliance manager in ensuring food and safety standards compliance in Farms.
    The job holder must have in-depth knowledge on standards regarding farm food safety. They must also be an excellent communicator with excellent analytical skills.
    Responsibilities

    Implementation of the farm Quality Management System.
    Ensuring all records pertaining to Global GAP compliance are kept and up to date.
    Ensuring proper filling of the farm records.
    Ensuring farms have all the necessary structures, constructed in proper design and maintained in good state as per the Global GAP standard.
    Training of farm workers on various modules developed for capacity building.
    Training of the farm Technical assistants on Global GAP requirements.
    Working closely with the farm manager and Twiga agronomist to ensure safe and effective use of pesticides Including Spray equipment calibration
    Reviewing and Monitoring farm practices to ensure they are in compliance with Twiga and Global GAP policies.
    Identification of any upcoming risks in the farm operations and addressing them accordingly.
    Liaising with the farm manger and Twiga harvesting manager on harvesting procedures and monitoring of the same.
    Timely reporting of Non-conforming occurrences and timely initialization corrective action
    Any other duty as ay be assigned from by the management

    Qualifications

    At least 3 years relevant experience
    A Bachelor’s degree in Agriculture , or other relevant fields
    Knowledge of the current farm’s food safety standards
    Good communication and analytical skills.
    Outstanding problem solving, analytical and critical thinking skills
    Ability to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
    Attention to detail; highly organized

    Excellent written and verbal communication skills
    Ability to think creatively, highly driven and self-motivated

  • Risk & Compliance Manager Financial Planning & Analysis Associate Head of Financial Planning & Analysis

    Risk & Compliance Manager Financial Planning & Analysis Associate Head of Financial Planning & Analysis

    The Risk & Compliance Manager will be responsible for setting up, implementing and enforcing robust company-wide risk management and compliance framework and systems (policies, processes and tools) covering risk governance, BCP, internal audit and compliance. This role will also champion a culture of compliance throughout the Company to ensure everyone complies with external regulatory requirements and internal policies and procedures.
    Responsibilities

    Design and oversee the Company-wide risk management strategy, aligning all risk management and associated internal control activities to support achievement of business objectives.
    Facilitate the integration of risk management policy and strategy into all department’s strategies and activities.
    Review operational policies to ensure compliance with laws and regulations for the management and board approval.
    Develop contingency plans to deal with emergencies( perform annual BCP/DR risk analysis, planning, testing or live execution for the business.)
    Ensure appropriate information on risk and internal controls is provided to the stakeholders of the Company in a timely manner to minimise/eliminate the adverse effects.
    Ensure that risk identification and assessment activities are performed across the Company on a regular basis, Standard Operating Procedures(SOPs) are reviewed and challenged where necessary and appropriate escalation procedures are in place.
    Prepare budget to cater for audits, costs to be incurred to mitigate risks, insurances, etc
    Identify portfolio, operational, systems, resourcing and reputation risks and provide recommendations to reduce or control identified risks.
    Review and provide recommendations/amendments on investment prospects and other proposals presented.
    Liaise with HR (Learning & Talent) to develop group-wide staff training programs that build risk and compliance awareness.
    Prepare quarterly reports on the risk assessment.
    Provide leadership to the Risk and Compliance Department.

    Key Deliverables

    Risk & Compliance Strategy framework documents aligned to the Company Strategy.
    Status: Risk register, BCP Plan and Corrective Actions

    Qualifications & Attributes

    LLB Degree
    7+ years Experience: Risk Management in a medium to large-sized organization.
    High-level critical thinking skills, including strategic thinking, effective analysis of data, and the ability to aggregate information.
    Very strong analytical background with the ability to interpret data and recommend solutions to maximize the efficiency of decision engines.
    Detail-oriented, with a hands-on approach.
    Professional certification such as Certified Public Accountant (CPA) or Certified Internal Auditor (CIA), (CISA) or Risk Management is highly desirable.

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  • Human Resource Assistant

    Human Resource Assistant

    Job Description

    Responsibilities

    Recruitment Coordination: Ensuring that interviews are well facilitated by booking venues, timely communication to candidates and interviewers as well as the provision of interview materials. 
    Onboarding and Offboarding: Working with the talent manager, ensure that all new employees are properly on-boarded. In addition, facilitate exit interviews as required and provide a detailed summary of key findings. 
    Employee Records Management: Ensuring that all staff records are maintained in an orderly, up to date and easily retrievable manner. 
    Employee Engagement: Support the implementation of employee engagement initiatives, wellness and safety programs.
    Disciplinary and Grievance Management: Ensure that all managers comply with Twiga disciplinary policy by facilitating hearings, taking minutes and drawing up all disciplinary letters. 
    Reporting: Provision of well-drafted, formatted and presented reports when called upon to do so. 
    Payroll Support: Provide timely and relevant staff information to assist with payroll preparation.
    Any other duties as assigned by the CHRO.

    Qualifications

    A bachelor’s degree in Human Resource Management or a related field of study;
    Membership to IHRM;
    Good command of relevant employment legislation;
    Proficiency in all applications of Microsoft office suite;
    3 year’s previous work experience in a similar capacity preferably in the FMCG industry.

    Competencies and Attributes

    Excellent written and oral communication skills;
    Proactivity;
    Attention to detail;
    Excellent planning and organizing skills;
    Proven integrity, transparency, and accountability.

  • Business Operations Assistant Front Line Manager UX/UI Researcher Trade Marketing Coordinator

    Business Operations Assistant Front Line Manager UX/UI Researcher Trade Marketing Coordinator

    Job Summary
    The Business Operations Assistant works with the company and departmental leadership team to ensure smooth daily operations. This individual will be responsible for ensuring key administrative functions of the department are addressed proactively and professionally.The ideal candidate must be reliable and hardworking with great communication skills.
    Responsibilities
    The role will include a wide variety of day-to-day responsibilities such as:

    Communication: Drafting and publicizing internal memos, notices, and policies as advised by the departmental head
    Consumables Management: In liaison with procurement, manage the departmental material ordering process, proper storage of consumables and prudent issuance of the same.
    Manpower supervision: Responsible for casual laborers PPE issuance, attendance monitoring, payment processing.
    Meetings Coordination: Assigning meeting rooms to staff, provision of necessary materials, directing guests and where needed, taking detailed minutes and circulating as directed.
    Reporting: Provision of well-drafted, formatted and presented reports when called upon to do so.
    Records Management: Ensuring that documentation such as permits, licenses, OHS paperwork, and delivery notes are stored in an orderly and easily retrievable manner.
    Liaison: Act as a link between the department and other internal departments like HR, Finance, Legal and Tech to support projects, provision of timely & accurate information and feedback.
    Tasks Follow up; In support of departmental meetings, document and, follow up on the progress of weekly tasks, projects, and assignments to team members to a conclusion.
    Stakeholder Management: Ensure that suppliers, visitors, and other external parties are professionally handled to maintain a longterm cordial relationship.
    Performing other related duties as assigned.

    KPIs

    Compliant work premises;
    Accurate and timely reporting;
    Compliant teams;
    On-time resolution of requests;
    Compliance with legal requirements
    Accurate tracking of consumables;
    On-time repairs

    Qualifications

    Diploma in Administration or Business related field from a reputable university
    5 years of experience in administration or operations
    Strong Microsoft Office skills ( i.e. Word, Excel, Powerpoint…)

    The ideal candidate has:

    Experience managing projects and delivering successful outcomes
    Ability to organize and manage processes with limited supervision and direction
    Proven experience in interacting and working with executives

    go to method of application »

  • Fulfilment Motorbike Rider

    Fulfilment Motorbike Rider

    Job Description
    The job holder is responsible for the timely and accurate delivery of customer orders by use of a motorbike whilst upholding excellent level of customer service and after-sales support for maximum customer satisfaction in line with the Twiga Way of selling and the organizational strategic aspiration.
    Responsibilities 

    Order Fulfilment:  Deliver customers’ orders in a timely and accurate manner by ensuring adherence to delivery manifest.
    Customer Relationship Management: Manage customer experience in liaison with the presales sales representative by ensuring a flawless and timely execution of promises made to the vendors regarding product delivery to drive sales volumes and maintain healthy mutual relationship between Twiga foods and the customers.
    Account Management: Ensure that the collections for the day are tallying with orders placed, delivered and the reconciliations done on daily basis to ensure alignment with other departments for performance tracking
    Proper Resource Utilization: Efficiently use company resources to ensure optimal returns for the Company. This includes ensuring that the motorbike, DMS handsets and other assets as may be allocated are in proper working conditions and available for inspection should the need arise.

    Qualifications

    Valid Driving license endorsed classes; BCE & FG
    At least 3 years driving experience
    At least 3 years work experience in a similar capacity in the FMCG industry
    Valid certificate of good conduct

    Competencies and Attributes

    Excellent communication and negotiation skills
    Attention to detail
    Customer Focus
    Planning and organizing skills
    Negotiation skills
    Proven integrity, transparency and accountability