Company Details: Company Information Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.

  • Trailer Tractor Operator 

Technical Tractor Operator

    Trailer Tractor Operator Technical Tractor Operator

    Twiga Foods Limited is looking for suitably qualified individuals to fill the role of Trailer Tractor Operators. The role holder will be responsible for operating medium horse power tractors with produce delivery trailers at the Taveta farms.
    Key Responsibilities

    Operating medium horse power tractors towing trailers with harvested produce from the farm. Red onions, tomatoes or water melons.
    Providing regular and timely feedback on the operational status of all equipment used, coordinating with the Engineering department for preventative and remedial maintenance.
    Maintaining a high standard of Health and Safety for everyone in the operational environment of farm tractors and machinery.
    Briefing and regular training of staff working with equipment being operated by you.

    Minimum Qualifications and Experience

    Form Four level education
    Valid Kenya driving license with Class D.
    Minimum 3 years in crop production experience, operating medium horse power tractors
    A self-motivated individual with good attention to detail.
    Can thrive in a fast-paced, high-growth, rapidly changing environment

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Corporate EHSS (Environmental, Health and Safety, Social) Manager

    Corporate EHSS (Environmental, Health and Safety, Social) Manager

    Key Responsibilities

    Corporate E&S Risk Management

    Continuously update and implement the company’s Corporate and Operational E&S Management System (incl. Environmental and Social Policies and Management Plans) and work with the company’s senior management towards the Global GAP certification of the company’s operations.
    Work with the company’s senior management teams at group and country level to provide overall co-ordination of the company’s EHSS policies and activities
    Design and lead implementation of sound methods to gather, track, and trend EHSS performance data to promote continuous improvement of EHSS performance and overall company-wide safety health, and employee wellbeing
    Provide technical training and support to staff and workers at farm and contract farms to sustain their understanding and capacity to implement designed EHSS policies and procedures

    Stakeholder Engagement and External Relations

    Be the point of contact for all Company EHSS matters, communicating with the company’s management and operations teams, third-party consultants and all stakeholders including company shareholders, governmental agencies, and local communities
    Develop company’s stakeholder engagement strategy and plans and oversee their implementation
    Implement and oversee formal external grievance mechanisms as part of a coordinated stakeholder engagement strategy
    Undertake stakeholder complaint investigation, evaluation, and identification of corrective measures.

    Compliance

    Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance
    Develop corporate accident/incident investigation, reporting and training guidance and templates and lead accident/incident investigations in line with statutory requirements and best industry practice
    Provide guidance and support to senior management to ensure company compliance with all relevant national and international legislation on ESH&S issues. Ensure company compliance to:
    Global GAP and international good practice standards on Environmental and Social Sustainability (the IFC Performance Standards)
    National Environment Management Authority requirements (as laid out in national legislation generally and the company’s EIA permits specifically) including periodic monitoring
    Co-ordinate Corporate EHSS risk monitoring and audits and ensure that recommendations in the Corrective Action Reports (CARs) are adequately implemented within the set timelines
    Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines

    Corporate Social Responsibility

    Develop company’s corporate social responsibility strategy and plans and oversee their implementation
    Manage CSR reporting and promotion process, working with other departments to collect social and environmental baseline data
    Work with and manage external consultants as required

    Reporting

    Maintain custody of all relevant documentation in the format and standard set
    Utilize organization systems as provide, capture accurate and timely data to enable sound decision making and actions.
    Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated

    Self and Partner Management

    Model Twiga’s culture and way of working and inculcating this within the team of partners and collaborators
    Deliver the performance objectives set. Hold monthly 1-on-1 performance reviews with line manager and take corrective action were performance falls below expectation
    Proactively manage own learning and development. Maintain domain expertise occupational health & safety; environmental sustainability/management and auditing
    Adhere to the annual leave plan agreed with the line manager
    Adhere to people management polices

    Minimum Qualifications And Experience

    Degree in Science or Engineering or equivalent relevant industry experience
    Advanced certification in Occupational Health and Safety; Environmental Sustainability/Management, auditing and relevant standards
    A clean and valid driver’s license
    10 years+ work experience in E&S in an international environment, with a proven track record establishing, achieving, and maintaining certification of serval large scale operations in comparable environments
    Agricultural production and water management experience in East Africa
    Good understanding and working knowledge of implementing and sustaining relevant international standards, such as Global GAP, and relevant experience from the development and/or auditing of such management systems
    Good understanding and working experience with Kenyan environmental regulatory requirements
    Good understanding of international good practice E&S standards (IFC Performance Standards on Environmental and Social Sustainability), and experience in their implementation (either directly or at project level).
    Experience in working with international investor (e.g., Development Finance Institution) requirements beneficial
    Working knowledge of ISO 14001 and ISO 45001 Management System Standards and international labour standards (ILO)
    Experience of working with disbursed business units to build E&S systems and controls
    Experience with successful implementation of corrective action programs
    Ability to travel to the operating locations around Africa

    Apply via :

    www.linkedin.com

  • Nutrients Technician 

Merchandiser (3 Month’s Contract) 

Irrigation Supervisor 

Irrigation Technician

    Nutrients Technician Merchandiser (3 Month’s Contract) Irrigation Supervisor Irrigation Technician

    Key Responsibilities

    Timely reporting of the crop nutrient status relevant to the crop growth stage. Reporting effectiveness of fertilizer applications and crop response.
    Tailoring the nutrient program for each crop relevant to the soil and leaf analysis feedback.
    Working with the Agronomy manager and individual crop managers to develop the weekly fertilizer application plan.
    Supporting the agronomy manager with accurate data to advise on fertilizer scheduling for the crop managers to implement

    Minimum Qualifications and Experience

    A degree in Agriculture or associated disciplines
    Minimum 2 years in crop production experience
    Fully computer literate
    A self-motivated individual with good attention to detail.
    Can thrive in a fast-paced, high-growth, rapidly changing environment

    go to method of application »

    Apply via :

    twiga.com

  • Crop Protection Technician 

Centre Pivot Operator

    Crop Protection Technician Centre Pivot Operator

    Twiga Foods Limited is looking for a suitably qualified individual to fill the role of a Crop Protection Technician. The role holder will be responsible for supervising the application of crop protection products at the Taveta farms.
    Key Responsibilities

    Acting as the technical support and supervising the application of crop protection products.
    Ensuring correct application techniques for optimum efficacy and regular sprayer calibration for application accuracy.
    Timely application of crop protection products for maximum efficacy.
    Supporting the Agronomy manager with accurate data to advise on crop protection application scheduling for the crop managers to implement.
    Providing feedback on the crop protection products applications made to each crop

    Minimum Qualifications and Experience

    A degree in Agriculture or associated disciplines.
    Minimum 2 years in crop production experience
    Fully computer literate
    A self-motivated individual with good attention to detail
    Can thrive in a fast-paced, high-growth, rapidly changing environment

    go to method of application »

    Apply via :

    twiga.com

  • Harvest Supervisor 

Packhouse Technician 

Harvest Recorders 

Crop Scout

    Harvest Supervisor Packhouse Technician Harvest Recorders Crop Scout

    Harvest Supervisors Vacancy
    Twiga Foods Limited is looking for suitably qualified individuals to fill the role of a Harvest Supervisors. The role holder will be responsible for the supervision of the field harvesters for Tomatoes and Watermelon at the Taveta farms.
    Key Responsibilities

    Field supervision of tomato and watermelon harvesters to ensure product is harvested within Twiga Foods specification.
    Coordination of the field harvest teams to achieve individual harvesting targets and maintain cost per kg targets.
    For all harvesting equipment and record keeping of equipment used and returned to store daily such as crates and weigh scales.
    Working closely with the harvest reorders to maintain traceability of product and accuracy of weights per field and per person harvesting.
    Training and development of the harvesting teams to maintain and improve operational efficiency.
    Working closely with the Tomato Manager and Watermelon Manager on crop forecasting and weekly labor requirements.
    Reporting multirole attendance through to HR for the workforce in the Packhouse.
    Training and development of the harvesting team for continual improvement.
    Retaining good staff working relations and a high standard of Health and Safety

    Minimum Qualifications And Experience

    Form Four level education
    A self-motivated individual with good attention to detail, keen on working with others, able to motivate people to perform
    Can thrive in a fast-paced, high-growth, rapidly changing environment

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Technical Support Associate

    Technical Support Associate

    The Technical Support Associate is fully responsible for running the technical support function within the Twiga Tech, offering, and ensuring elevated levels of product support, managing tickets that are raised through the help-desk within the stipulated timelines as well as reporting on the status of the help-desk. The role holder may be required to work in shifts as directed by the Engagement Manager.

    Key Responsibilities

    Provide end to end technical support related to all Twiga tech products.
    Conduct root analysis of technical issues and document for actioning
    Respond to all issues raised through the support desk on a timely fashion by ensuring all support issues raised through Tech support channels are responded to adhering to the support SLA (Service Level Agreement). 
    Ensure that all technical issues, once resolved, are correctly communicated to the relevant stakeholders, and closed on the support desk.
    Ensure correct escalation of issues from support level 1 to support level 2, and further escalation of any un-resolved issues to the Product and Technical managers.
    Document any feature bugs and share with the relevant stakeholders.
    Produce weekly and monthly summary management reports on technical support tickets.
    Monitor the system, diagnosis for any system failures and give timely updates to relevant stakeholders.
    Arrange, conduct, and document support sync meetings with relevant team leads after a successful support cycle.

    Minimum Requirements And Qualifications

    Bachelor’s in business IT (Information Technology), business systems engineering, or similar field along with relevant work experience.
    At least 2 years of experience in customer support roles.
    Experience working with multicultural environments, skilled and semi-skilled labor force.
    In-depth knowledge of office application software, including data handling and reporting.
    Strong written and verbal communication skills.
    Ability to Analyse data, produce reports on issues, and recommend resolutions.
    Excellent presentation and reporting skills.
    Comfortable working with large groups of individuals.
    Adept at using visual and other aids to emphasize important points.
    Open to change and flexible in a fast-paced environment.
    Ability to design and use any design tools is an added advantage.
    Proven integrity. Transparency and accountability.
    Excellent listening and questioning skills, combined with the ability to interact confidently with key stakeholders. to establish what the problem is and explain the solution.

    Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.

    Apply via :

    www.linkedin.com

  • Financial Accountant 

Accounts Payables

    Financial Accountant Accounts Payables

    The role holder will provide assurance over the completeness and accuracy of the initial recognition, quantification, classification, recording and reporting of all revenue and expenditure of the business (CAPEX and OPEX).

    The role will also be responsible for the Cash and Treasury of the business by assuring timely, complete, and accurate payments and collections of all costs and revenues.

    Responsibilities

    Management of the Procure-to-Pay Processes:

    Confirm adherence to the due procedures within the Procure-to-Pay process, which includes.
    Ensuring the accurate and timely booking of invoices, cost estimates (accruals) by the payables team.
    Ensuring 3-way match principle is applied as a primary control and Supplier reconciliations are performed as a secondary control for all payments.
    Ensuring timely payment of all company obligations to suppliers, farmers, debt partners, government and compliance bodies and staff
    Confirm that the Authority/ Approval (DOA) matrix as pertains payment approvals and bank approvals is followed and that all payments have sufficient approvals by cost centre owners in accordance with the laid-out authority matrix and ensuring changes are made as staff changes happen.
    Manage the master data integrity within the Accounts Payable ledger, including account codes and expense classification as well as maintenance of functions, cost centres and all applicable dimensions as per the set-out chart of accounts, for the purpose of facilitating dimensional reporting and detailed variance analysis.
    Lead verification of that all expenditure to ensure it is within budget and variances analysed.
    Oversee the controls over source and payment documents handling and archiving for the time required to meet audit, legal and tax requirements.
    Certify all applicable taxes are applied to or deducted from to outgoing and incoming invoices.
    Exercise strict controls over debit notes, supplementary invoices, credit notes, rebates, commissions, and all other supports to adjustments to cost.

    Management of Order-to-Cash Processes:

    Confirm adherence to due procedures within the Order-to-Cash process, which includes:
    Ensuring timely and accurate recognition and recording of all revenue data to facilitate daily, weekly, and monthly reports.
    Ensuring daily Gross reconciliations of Volume-Revenue-Cash is applied as a primary control and bank reconciliations are performed as a secondary control.
    Ensuring timely collection of all company dues from routes, key accounts and staff.
     
    Exercise strict controls over debit notes, supplementary invoices, credit notes, rebates, commissions, refunds, returns, incentives and all other adjustments and exceptions to revenues and receivables.
     
    Manage the KYC and customer onboarding process from a risk perspective as well as the maintenance and updating of the organization credit policy and continuous monitoring of customer credit risk.
     
    Lead control over credit by flagging overdue/over limit debts and initiating ‘Stop Orders’ instructions on a timely basis.
    Manage the master data integrity within the revenue and accounts receivables ledger, including account codes and revenue classification including maintenance of territories, routes, channels, and all applicable dimensions as per the set-out chart of accounts, for the purpose of facilitating dimensional reporting and detailed variance analysis.
    Lead controls over, onboarding, source and collection documents and overseeing the safe and orderly archiving of all revenue assurance related documents for the time required to meet audit, legal and tax requirements.
    Confirm that all applicable taxes are applied to billings and ETR compliance is maintained.
    Lead controls over debit notes, supplementary invoices, credit notes, rebates, commissions, cash back, customer incentives, loyalty programs and all other adjustments to revenue.
    Prepayments and Provisions Management:
     
    Manage an efficient and reliable accruals and provisions process, based on trend, insights, and contingent events, and backed by supporting documents and approvals.
    Track all prepaid and estimated expenditure and applying timely and accurate accruals and amortization to ensure matching concept is adhered to and balances in the prepayments, provisions and accruals accounts reflect the true position within the business.

    Cash flow and Treasury Management:

    Lead the preparation of a rolling monthly cash forecast highlighting cash needs in the forecast period and ensuring adequate funding in local and foreign currencies for all OPEX and CAPEX.
    Manage the bank master data information and ensure the information held is up to date and active.
    Verify postings of all cash transactions to relevant cash books on a timely basis; signing off bank reconciliations; processing FX transactions and managing bank relationships

    Reporting:

    Participate in the monthly, quarterly, and annual management reporting with specific accountability for revenue completeness, expenses completeness, trade payables, accrued payables, cash and bank as well as working capital movements in cashflow statement.

    Perform variance analysis across all dimensions of reporting (functions/cost centres / territories/ account lines etc.)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Experience Supervisor

    Customer Experience Supervisor

    We are looking for an experienced Customer Experience Supervisor who will be responsible for leading, coordinating, directing, and motivating the customer experience team to deliver a world-class customer experience to Twiga customers.

    This role holder will also be tasked with providing exceptional customer experience to our customers through quality interactions at the front line omnichannel touchpoints, quick and accurate escalations, complaints management, and customer issues resolution.

    This role will offer customer-centric leadership to the customer experience team to entrench Twiga’s Values of Customer First, in line with the company’s commitment to exceed customer expectations and achieve the set Net Promoter Score (NPS) as well as review, optimize and advocate for compliance to the customer experience processes.

    Responsibilities of the Customer Experience Supervisor position:

    Design And Improve Customer Experience

    Provide oversight and leadership in the management of the contact center interactions for quality management and exceptional customer experience.
    Lead and direct the inbound Customer Experience Executives (CEEs) and Associates to achieve the set service levels in handling, responding to, and resolving customer queries.
    Map the customer journey and identify opportunities to proactively improve customer experience. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
    Create positive customer experiences through managing and monitoring complaints resolution and close loop with customers.

    Business Development and Account Management

    Drive product knowledge, customer education, and information at the contact for effective customer support and order generation through training, refreshers, coaching, and mentorship, and continuous knowledge assessments to enhance upsell/cross-sell capabilities.
    Manage staff occupancy and utilization to ensure optimal productivity for revenue generation.
    Drive the digital migration agenda through customer education on the Soko Yetu (self-ordering platform) and collect customer feedback for improvement of the platform.
    Continually review, update and communicate contact center scripts, SOPs, and processes in line with changes in Twiga operations/products and services.

    Team Management

    Review the team’s performance and derive training needs from the team’s daily performance. Plan, and execute remedial training on the identified gap areas.
    Drive a high-performance culture where the team is motivated to achieve and exceed the set targets.

    Minimum Qualifications and Requirements:

    Have at least an Undergraduate Degree preferably in Business Management Studies, Business Administration, Sales, Marketing, or any other relevant field.
    Have at least three (3) years of work in leading and supervising a contact center or customer service teams.
    Demonstrate a high-performance track record in leading and achieving performance goals in a busy contact center environment.
    Be a highly motivated, high-energy individual with a strong desire to succeed and mentor our customer service team while focusing on excellent customer service.
    Have in-depth knowledge of customer service principles and practices, customer service software, databases, and CRM tools.
    Current with relevant technology trends and applications
    Have excellent presentation and communication skills, outstanding analytical, critical thinking, and problem-solving skills.
    Possess good supervisory skills to lead the team successfully and motivational skills to bring out the best in the team members.
    Can work with different people in different departments.
    Should be flexible and adaptable to a fast-changing/fast-growing environment.

    Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.

    Apply via :

    www.linkedin.com

  • Purchasing and Inventory Intern

    Purchasing and Inventory Intern

    The Intern will have the opportunity to apply what they have learned in school through various projects and Implementation of standards, procedures and systems related to all aspects of purchasing and inventory, They will have opportunities to work independently as well as within groups where they will be challenged to develop solutions to real workplace challenges. In addition to gaining work experiences that have a direct impact to our business, they will also have the opportunity grow their professional network during this internship experience.

    Key Responsibilities

    Responsible for dispatch of picking list, initial receipt of invoices, credit notes, supplier statements from the premium suppliers and sorting by supplier, by category and ageing for purposes of facilitating approval seeking and posting.
    Selectively forwarding due invoices to payments desk for posting and onward reconciliation
    Scanning invoices that are not on soft for purposes of uploading with postings.
    Distributing proof of payment together with remittance advise to supplier.
    Responsible for ensuring tight control over source and payment documents and oversee the safe and orderly archiving of all payment and payment related documents for the time required to meet audit, legal and tax queries.
    Responsible for supporting the annual auditing or any query process, by being the key person carrying out vouching (pulling out and returning documents needed by auditors).
    Participate in regular Fixed Asset verification and tagging exercise in the location(s) in conjunction with the wider accounting team.
    Coordinating and monitoring the ordering, receipt, processing, storage and dispatch of goods 
    Maintaining the physical condition of the WH; coordinating and monitoring cleanliness; and order during the shift.
    Correct use of assigned assets e.g., packing boxes
    Implementing and monitoring set security protocols and reporting any security incidences
    Implement and improve the set inventory management controls in the warehouse
    Maintaining a safe and healthy work environment that is OSHA (Occupational Safety & Health Act) compliant; following, and enforcing standards and procedures; complying with legal regulations

    Qualifications And Ideal Background

    Currently enrolled in an accredited university or college obtaining a bachelor’s degree program in Finance , Supply Chain and Management or a closely related field.
    Have a working knowledge of MS-Office Applications such as Word, Excel, and PowerPoint.
    Be an inquisitive individual with a desire to learn, possessing a long-term desire to work in the purchasing or warehousing space

    Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.

    Apply via :

    www.linkedin.com

  • Ripener

    Ripener

    The Ripener is responsible for managing all aspects of Twiga’s warehouse ripening program to ensure we meet our customer’s ripening requirements and expectations. They will manage all activities related to fresh produce handling and ripening, including conducting quality inspections, actual ripening, and post ripening handling

    Responsibilities

    Implement all aspects related to the set Twiga’s ripening program to ensure compliance with customer ripening requirements and expectations.
    Regularly set and participate in updating the ripening program to grow business and proactively prevent customer issues.
    Inventory Risk Management: conducting quality inspections, and the implementation of ripening cycles and processes, data recording, ripening room management and ripening.
    Manage inventory on a daily and weekly basis and perform daily ripening inventory management and reconcile as needed with Finance
    Data Capture & Reporting: Conducting inventory cycle counts to verify against the ripening schedule and promptly inform on risks on order fulfillment to sales or over-stocking risks from sourcing based on ripening chambers capacity and days required to ripen stock
    Perform quality inspections of product upon arrival and ensure product and location documentation is maintained daily; to include inspection logs, inventory control logs, ripening room logs and warehouse supply logs.
    Keeping Real-time records of banana inventory levels against sales forecasts and targets while ensuring minimal post-ripening losses.
    Quality & Safety: Manage the quality standards for ripening to minimize ripening losses for all fruits as well as to deliver the organizations promise of low-cost quality and safe food.
    Maintaining a safe and healthy work environment that is OSHA compliant; establishing, following, and enforcing standards and procedures; complying with legal regulations.
    Any other duties as required and as assigned from time to time.

    Minimum Qualifications And Requirements

    Excellent knowledge and training on ripening procedures, tools, equipment and systems
    Previous technical, quality assurance, management or supervisory experience related to produce ripening
    Strong understanding of mathematics and basic science concepts in chemistry, biology, and physics
    Prior experience in banana/avocado ripening and/or produce warehouse operations, with banana ripening activities or similar
    Knowledge of fresh produce transportation, retail produce handling and merchandising, and post-harvest handling of fresh produce
    Experience in the food industry highly regarded
    Understanding of Food Quality and Safety Standards
    Personable and committed to working as a team – ability to take a cooperative and problem-solving approach

    Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.

    Apply via :

    www.linkedin.com