Jobs Kenya

Company Details: Company Information Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.

  • Corporate Driver and Clerical Assistant Data Analyst Internship

    Corporate Driver and Clerical Assistant Data Analyst Internship

    Corporate Driver

    We are looking to fill the vacancy of a Corporate Driver. We are seeking a reliable and responsible individual to join our team as a Corporate Driver. The ideal candidate will not only possess excellent driving skills and a clean driving record but also have strong clerical abilities. This position requires the ability to multitask efficiently, providing safe transportation for company personnel while also supporting administrative tasks in the office environment.

    Transportation

    Safely transport company personnel to and from various locations, including meetings, appointments, and events.
    Ensure vehicles are well-maintained, clean, and in good working condition at all times.
    Adhere to all traffic laws and regulations, ensuring the safety of passengers and other road users.
    Plan efficient routes to optimize travel time and minimize delays.
    Assist passengers with loading and unloading luggage or other items as needed.

    Clerical Support

    Perform general clerical duties such as filing, data entry, record keeping and reporting.
    Assist with scheduling appointments, meetings, and travel arrangements for company executives and staff.
    Maintain office supplies inventory and place orders when necessary.
    Provide support in organizing company events, including coordinating logistics and preparing materials.

    Customer Service

    Provide excellent customer service to passengers, ensuring their comfort and satisfaction during transportation.
    Always maintain a professional and courteous demeanor, representing the company in a positive manner.

    Minimum Requirements and Qualifications

    Have at least five years’ experience as a personal or executive driver, in a highly commercial and busy industrial / agricultural environment
    A valid driver’s license Class B, C, E, competent driving both manual and automatic vehicles
    Car maintenance and mechanical knowledge
    Good knowledge of Nairobi metropolitan city roads, and roads to other parts of the country, with experience driving on all types of roads and in a variety of weather conditions. Experience driving across East Africa is an advantage.
    Experience working with various government offices for renewal of licenses and permits.
    Knowledge of driving rules and regulations, chauffeur protocol and courtesies, and emergency rescue.
    Good interpersonal, communication skills, diligence, and ability to maintain confidentiality.
    Excellent planning and organizational skills, with emphasis on priorities
    Proficiency in basic computer applications, including MS Office suite.
    Well groomed
    Minimum qualification of a diploma from a recognized institution.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Management Accountant

    Management Accountant

    About Role

    The Management Accountant for Twiga Foods is responsible for the record-to-report process within the accounting function and related control activities for this process, with the aim of reporting on the company’s internal financial performance and profitability reporting on a weekly, monthly & annual basis.
    The key responsibility of the Management Accountant therefore is to provide assurance over the completeness and accuracy of the information relating to revenue and revenue streams, product costing, overhead allocation and attribution, contribution margin, product profitability, pre-tax profit and the reliability over the balances contained in the balance sheet. The Management Accountant is also responsible for making accounting estimates, cost projections and IFRS adjustments, as necessary.
    The main objective of management accounting is to produce useful financial information in the form of an Income Statement, Statement of Financial Position, Statement of Cashflow and supporting cost center reports and schedules for use in the company’s internal decision-making, on a timely and reliable basis.

    Key Responsibilities
    Record-To-Report Controls

    Responsible for ensuring that due procedures within the Record-To-Report process are complied with. Specifically ensuring.
    Accurate and timely booking of all records (costs, revenues, and estimates (e.g., accruals)
    Timely balance sheet reconciliation of all accounts and sub-ledgers are applied as a primary control.
    Variance analyses are performed as a secondary control.
    Responsible for maintaining and updating the Month End checklist as pertains management accounting process and ensuring changes are made as new transactions come up.
    Responsible for master data integrity within the Chart of Accounts, including revenue and costs classification and format of accounts, sequence of codes, segmentation of locations i.e. territories, routes, channels and all applicable dimensions for the purpose of facilitating dimensional reporting and detailed variance analysis.
    Approving and Posting on ERP all draft entries; Journals and invoices and raising queries for those over budget and any adverse variances analyzed.

    Accounting Estimates & Adjustments Management

    Responsible for managing an efficient and reliable accruals and provisions process, based on trend, insights, and contingent events, and backed by supporting documents and approvals.
    Responsible for continually tracking estimated expenditure and applying timely and accurate accruals to ensure that matching concept is upheld in reporting in order to reflect the true performance/position within the business.
    Approving debit notes, supplementary invoices, credit notes, rebates, commissions, and all other supports to adjustments to revenues, assets, and stocks.

    Reporting

    Leads all monthly, quarterly, and annual management reporting and produces Entity and Consolidated statements as well as supporting schedules.
    Responsible for variance analysis across all dimensions of reporting (functions/cost centers/territories/account lines etc.)
    Responsible for approving all mapping, data capture and reporting for all new business/transactions/processes. i.e., new transactions, new assets, new contracts, new leases, new projects, new locations, new accounting standards etc.

    Cash flow and Treasury Management

    Approves monthly cashflow plan and secures adequate funding in local and foreign currencies of OPEX and CAPEX.
    Approves and additions/changes to bank master data information of our counterparties.
    Approves Forex transactions and responsible for maintaining the correct Foreign Exchange rates in the system to ensure accurate valuations of foreign currency denominated values during reporting.

    Leading Interim and Year end Audit Processes

    Responsible for ensuring timely start and completion of audits by ensuring timely gathering of all information necessary for vouching is provided, timely provision of all schedules and timely circulation of bank circularization.
    Responsible for performing Estimated Credit Loss (ECL) procedure on all Customer /Farmer/ staff and any other debts prior to start of audit.
    Responsible for performing biological assets’ valuation and any other necessary valuations prior to start of audit.
    Lead Fixed assets verification, Year End stock counts and Lease reviews all prior to Audit start.
    Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

    System and Process improvements.

    Responsible for all system changes/upgrades/improvements within the ERP as well as continuously looking for ways to improve the underlying processes.
    Ensure continuous communication with internal and external ERP stakeholder with prompt turn-around to queries.

    Controlling.

    Approving/Signing off on KYC and customer onboarding documentation.
    Approving ‘Stop Orders’ instructions raised by credit control team and subsequently signing off on ‘reactivation’ of accounts.
    Approves ‘Level C approver’ all payments on the banking platform before A approvers can approve.

    Cross Team Responsibilities.

    On a monthly basis, participating in the physical stock taking exercise in conjunction with the wider accounting team.
    On a quarterly basis, participating in the business wide crate/pallet physical verification exercise and recommending write-offs losses.

    Team & Self-management

    Engage, coach, manage and motive the payables and receivables teams.
    Model Twiga’s culture and way of working and inculcating this within the team.
    Deliver the performance objectives set for the team.
    Hold monthly 1-on-1 performance reviews with the team and with own line manager, and institute corrective action where performance falls below expectation.
    Proactively manage the teams’ and own learning and development
    Adhere to people management policies.

    Compliance

    Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance.
    Responsible for ensuring tight timely delivery and control over signed off management accounts versions, signed Financial Statements, Company Returns and Income Tax returns.
    Responsible for ensuring all corporate taxes are filed, Annual income tax, installment taxes etc.

    Academic And Professional Qualifications

    University Degree in Business, Economics, or relevant field
    Qualified Accountant (CPA-K) or ACCA equivalent.

    Relevant Skills And Experience

    Prior experience working with an ERP/Substantial accounting software.
    At least 7 years working experience in a busy accounting environment (with considerable exposure to high volume of transactions and technical accounting environments such as Audit or Tax)
    Good working knowledge of Excel.

    Apply via :

    www.linkedin.com

  • Financial Control and Accounting Intern

    Financial Control and Accounting Intern

    About the job

    Financial Control and Accounting Internship Opportunity

    Twiga is a B2B e-commerce company that builds fair and reliable markets for agricultural producers, food manufacturers, and retailers based on transparency and efficiency. Our mission is to provide affordable access to high-quality food and grocery across African cities. Our ambition is to modernize Africa’s urban informal retail by using technology, to aggregate demand and help create an efficient supply chain that makes food and grocery more affordable.
    The Finance Interns will partner with accountants in the Financial Control and Accounting department and work closely with them to support in receiving, matching, reconciling, posting, uploading, categorizing, sharing, and filing invoices, credit notes, debit notes supplier statements and any other supplier documentation.
    This will be a good opportunity for you to transfer the knowledge and skills that you have been learning in school to the work environment.
    The internship period will commence in March 2024. This will be a paid internship and it will be based in our office at Tatu City, Ruiru, Kiambu.

    Minimum Requirements

    Currently a 3rd year or final year student enrolled in an accredited university or college obtaining a bachelor’s degree program in Finance, Accounting, or a closely related field.
    CPA certification will be a significant advantage.
    Attained a B in Mathematics and English in KCSE or O Levels.

    Application

    Submit a 1-page cover letter stating why this internship would be of value to you, together with an updated resume

    Apply via :

    www.linkedin.com

  • Contact Centre Telesales Representative

    Contact Centre Telesales Representative

    Key Responsibilities

    Customers

    Engage customers on inbound and outbound calling to understand their needs and business drivers
    Upsell and cross-sell to grow revenue and inform customers of the available offers and promotions with an emphasis on Twiga Fresh products
    Inform and guide the customers to register on the Soko Yetu App for self-ordering

    Revenue

    Achieve revenue targets while adhering to the following:

    Selling the defined product/assortment mix per day; and
    Reaching out to the defined number of customers

    Customer Experience

    Achieve the set contact quality parameters for customer first engagement
    Achieve the set Customer Satisfaction (C-SAT) and Net Promoter Score (NPS) as measured in the post-contact survey
    Creating, maintaining, and restoring good customer relationships with Twiga customers by understanding their needs, resolving and accurately escalating customer complaints, and maintaining a ‘Customer First’ attitude through all interactions
    Achieve the set quality score by adhering to all call scripts, and procedures, and set parameters for ‘Customer First’ engagement.
    Build trusting relationships with customers by addressing the customers’ concerns regarding Twiga products and the Soko Yetu App experience.
    Customer education on Twiga products, cross-selling and upselling of products based on the customer’s purchasing behaviour and ongoing promotions, and accurate orders.

    Qualifications and Experience

    A minimum of Diploma from a recognized institution in Administration, Sales, Marketing, or any other relevant field
    At least one (1) year experience in a telesales and customer service-related field, in a multifaceted high-volume contact center delivering quality and quantity in a time-sensitive environment
    Digitally literate, and proficient with applicable contact center technologies, software applications, phone systems, customer relationship management systems, and the Microsoft Office suite
    A demonstrated ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
    Able to quickly comprehend the business and elucidate company policies and products and services offerings
    Outstanding analytical, critical thinking, and problem-solving skills
    Good interpersonal, communication, and presentation skills with a good focus on the organization
    Excellent organizational skills, with emphasis on priorities and goal-setting
    Ability to communicate information, whether technical or non-technical, to varied stakeholders internal and external to the business clearly and concisely.

    Apply via :

    twiga.applytojob.com

  • Onion Harvesting Foreman

    Onion Harvesting Foreman

    Key Reponsibilities

    Execute the harvest of ready onions.
    Monitor the delivery of the freshly harvested onions.
    Field supervision of onion harvest operations to ensure product is harvested with timeliness, efficiency, productivity and safely within Twiga Foods specification.
    Coordination of the field harvest team to achieve output harvesting targets and maintain cost per kg targets.
    Planning and coordination of harvest crop movement from field and farm to store including liaison with Twiga logistics personnel when required to ensure downtime of harvest operations is eliminated.   
    Planning and coordination of harvest equipment required to ensure downtime of harvest operations is eliminated. Working closely with the Onion Crop Manager on crop establishment planning and weekly labour requirements. 
    Monitors onion harvest operations to ensure the onion crop harvest completed weekly with high quality work, timeliness, efficiency, productivity and safely. 
    Verify that the settings and maintained on the harvest equipment to produce a crop stand as specified by the Onion Crop Manager. Set up and operate harvest equipment to harvest onions.  
    Detect potential equipment/machinery problems/ malfunctions/ risks early on and escalate to the respective team member as required.
    Maintain operational records for onion harvested and crop traceability to ensure accuracy of records of machine work and farm yield per field and per ha.  
    Training and development of other harvest teams to maintain and continually improve operational efficiency.

    Compliance 

    Adherence to plans and optimizing resource allocation within agreed standards. 
    Comply with all organization policies, procedures, and statutory guidelines.  Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance. 
    Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines. 

    Self-management 

    Model Twiga’s culture and way of working and inculcating this within the team. 
    Deliver the performance objectives set.  Adhere to monthly 1-on-1 performance reviews with own line manager, and institute corrective action where performance falls below expectation. 
    Proactively manage own learning and development.
    Adhere to the annual leave plan agreed with the line manager. 
    Adhere to people management polices.

    Minimum Qualifications and Requirements

    Be a certified tractor operator.
    Have a  post high school qualification education in Agriculture, Food Science, Crop Science or Agri-Business or a related field from an accredited institution of higher learning.
    Have 3 Years’ experience in a onion cultivation or horticultural operation, fresh/processed vegetable production.
    Be able to withstand the smell of onions and fresh temperatures. Knowledge of basic safety rules and precautionary measures.
    Be a self-motivated individual with good attention to detail, keen on working with others, able to motivate people to perform with a practical understanding of mechanised farming operations. Awareness of industry trends, technology, and developments. 
    Bephysically fit and Proficiency with computers, especially MS Office and diagnostic scientific software. 
    Be exceptional active listening and verbal and written communication skills. 
    Have strong research, decision making, critical thinking, and problem-solving skills.

    Apply via :

    twiga.applytojob.com

  • Fulfilment Representative

    Fulfilment Representative

    Key Responsibilities
    Customer Experience 

    Model Twiga values – Customer first, Own It, Be Good, Keep it Simple (COGS) with each interaction with the customer 
    Build trusting relationships with customers. Keep the customers informed of and excited about their purchases with transit status updates and real-time communication until delivery 
    Analyze the customers’ business, the purchasing behavior, drivers, needs, and unique perspectives. Seek to understand which products they routinely stock up in their business. Cross sell the products that the customer does not stock but will match their current portfolio and upsell products that will grow the customers’ business
    Continuously update your product knowledge, on new and existing SKUs within each category, new product launches, and daily promotions to drive assortment and achieve set targets 
    Cultivate a digital mindset. Sell/reinforce the convenience and pros of digital migration and cashless payments e.g., commissions earned on selling airtime, access to loans and insurance, etc., on the Soko Yetu App
    Confirm that all orders have been delivered to the right customer. Build a specific, personalized post-purchase engagement. Address the customers’ concerns regarding Twiga’s products, Soko Yetu app and the overall customer experience 
    Note any relevant information on the customer, competitor activity or required actions that need to be communicated to the line manager

    Delivery Efficiency 

    Verify the product and assets in the distribution trucks against the delivery manifest and accept custody of the same. Report any variance and/or non-conforming product to the line manager for verification prior to proceeding to trade 
    Conduct the tools of trade checks and confirm compliance prior to proceeding to trade. Document and report any problems with the delivery truck within agreed SLA. 
    Decide time and cost-effective routes as per the laid-out route plan depending on the customers exact locations and alternative routes to counter dynamic route-related issues like traffic or diversions. 
    Document, verify and report accurate mileage at the start and end of the shift.
    Fulfil customers’ orders accurately and in a timely manner as per the delivery manifest in line with the customers expectation. Where customer expectations may not be met, for whatever reason, communicate with the customer and manage their expectations. 
    Execute delivery of all ordered products in the assigned route 
    Promptly record deliveries as they occur, ensuring payment is received in full and banking is done in compliance to stipulated maximum cash holding limits and maximum cash holding time period 
    Deposit the collected payments to the respective company accounts, and account for all assigned assets  Adhere to the food and safety regulations during transit and delivery of the orders. Offload and deliver items in a safe and secure manner to prevent damage, spoilage, or loss. 
    Initiate the refund and returns process for products declined based on quality in conformance with the SOP
    Reconcile deliveries, cash, product, and assets assigned at the start of the shift with the days transaction data/records, and make good for any variance prior to signing off from the shift

    Asset Management

    Safeguard and maintain assigned assets in good condition as per the set standards and present damaged assets to the line manager for report. 
    Reconcile the assets dispatched versus those received upon return to the depot and make good for any variance prior to signing off from the shift. 
    Utilize the issued assets to perform duties as per the company guidelines and work requirements

    Market Insights and Reporting 

    Report factors affecting last-mile order delivery and present recommended solutions 
    Understand the competitive structure of your market within the allocated territory 
    Present comprehensive, accurate and informative reports on organization systems as provide, to enable sound and timely decision making and actions

    Minimum Qualifications and Requirements

    Have a Certificate / Diploma / Post-secondary education qualification in Supply Chain Management, Business, Sales, or a related field, or equivalent practical experience. 
    Have a valid certificate of good conduct.
    Have at least 2 years of relevant work experience in product delivery / warehouse operations in the fresh fruits and vegetables and FMCG industry. 
    Have strong communication skills and be adept at customer service and multitasking. 
    Have basic computer competency to write reports and perform basic data entry. 
    Be an active listener, adaptable, resilient, and be coachable. 
    Possesses demonstrable experience in building rapport and trust to develop long-term relationships, leading to commercial opportunities. 
    Possess exceptional communication and networking skills with great collaboration skills and a strong independent work ethic. 
    Can thrive in a fast-paced, high-growth, rapidly changing environment. 
    Physically able to work on feet all day and lift goods occasionally.

    Apply via :

    twiga.applytojob.com

  • People Operations Officer

    People Operations Officer

    Key Responsibilities
    Labour Management
    the role holder will perform end to end labour management by:

    Workforce planning, on-boarding of casuals daily, running daily safety toolbox talks at the beginning of shifts, conflict resolution / grievance handling / counselling, disciplinary management absence and health issues, conduct and capability, organizational change, and ensure compliance with labor regulations.
    Lead meetings with the casuals and their managers to discuss recent workplace incidents and determine a plan of action going forward.
    Provide advice on employment legislation and keeping up to date with employment law while maintaining cordial relationships with internal and external stakeholders.
    Initiate and maintaining required compliance records for general workers for employment, statutory and legal compliance as required.

    People Advocacy

    Be a culture and workplace champion by making employees feel at home this includes providing mentorship and support to them while helping them resolve a variety of issues.

    Payroll Management

    Prepare, process, pay and file statutory returns including daily, weekly, biweekly, and monthly updates to employee files, sick pay, expense reimbursements, and benefits changes.
    Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart

    Occupational Safety and Health

    Compliance with the OSHA regulations by providing general workers with safety training, maintain accurate records about workplace injuries and illnesses, present safety reports on all work-related injuries and illnesses within the set standards.

    Talent Acquisition and Deployment

    Collaborate with line managers to understand skills and competencies required for each vacancy, create and moderate assessments for different roles, undertake screening / first level interviews.
    Execute talent acquisition activity to ensure that the site supported has adequate and competent staff to deliver business objectives.
    Execute the approved workforce / staffing plans by deploying staff into the required areas of operations.
    Work with line managers to assess employee fit during the probation period and contribute to the end-of-probation recommendation. Execute the recommendation approved.
    Work with line managers to deploy staff to various roles and posts in line with business needs, and in keeping with the deployment policy.

    Performance Management

    Create, monitor, and report on productivity and performance metrics of labour.
    Listen to the employee’s queries or concerns to make sure everyone is always on the same page.

    Training

    Identify skills and competency gaps, training needs, prepares the training plan, and facilitates training sessions with operative staff.
    Promotes the company’s culture to create a safe and positive work environment.

    Data Analysis and Report Writing

    Utilize data to identify solutions to complex labor issues.
    Maintain data integrity including entering data into HR information systems and auditing monthly for accuracy and compliance.

    Self-Management

    Model Twiga’s culture and way of working and inculcating this within the team.
    Deliver the performance objectives. Participate in monthly 1-on-1 performance reviews with line manager, and institute corrective action where performance falls below expectation.
    Proactively manage own learning and development
    Adhere to the annual leave plan agreed with the line manager.
    Adhere to people management polices.

    Compliance

    Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance.
    Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

    Minimum Qualifications And Requirements

    A Certified Human Resource Professional (CHRP) are in the process of completing their certification in HR or its equivalent or are in the process of completing their certification in HR.
    Have gained at least 4 years’ experience in a medium sized busy local manufacturing or labor-intensive organization, where they have had wide generalist responsibility for engaging with casual labor/blue collar workers and particularly strong on labor management.
    Conversant with occupational health and safety requirements, members of OSH committees will be an added advantage.
    Be confident, self-assured, tactful, high-energy individuals, with excellent interpersonal communication with intermediate level skills in Excel, Word, and PowerPoint.
    Possess good knowledge of employment/labor laws and regulations.
    Have excellent negotiation and problem-solving skills with the ability to multitask and adapt in a fast-paced environment.
    Be proactive about addressing conflicts and are gifted at facilitating tough conversations towards successful resolution.
    Exhibit strong decision-making skills with a deep understanding of employee relationships, staffing management and training.
    Be attentive to detail and analytically driven.

    Apply via :

    www.linkedin.com

  • Analyst, Financial Planning & Analysist

    Analyst, Financial Planning & Analysist

    Twiga Foods Limited is looking for suitably qualified individuals to fill the role of Analyst, Financial Planning & Analysis (FP&A). The role holder will be responsible for financial analysis, research, data gathering, data analysis, automation of analysis and reporting. He / She will play a critical role in evaluating and reviewing supply chain activities that enable decision making.
    Key Responsibilities
    Research:

    This includes research on topical business issues pertaining to single or multiple areas. The process includes collecting qualitative and quantitative information in relation to the research, validating the information, analyzing the information, and summarizing the information into a report and sharing any recommendations.

    Reporting:

    Reporting is a critical part of the FP&A function. This includes provision of information in various formats (presentations, word documents and excel files) to multiple stakeholders in the business. Reporting plays a key role in enabling timely business decisions that are geared towards achieving our objectives. Specific workstream for the job holder will include:

    Revenue & Cost reconciliation process: the job holder will support the monthly revenue and cost reconciliation process. The job holder is expected to take information provided by the Accounting Team and map the data into the existing budget format.

    Analysis:

    A core function of the FP&A function is to perform Analysis. This includes financial and/or data analysis or a combination of the two. A typical process would include:

    Understanding the context by formal and/or informal discussions with the relevant stakeholders.
    Collect information, analyze the information and summarize the information into observations & recommendations.

    Minimum Qualifications And Experience

    A Bachelor’s in Economics, Actuarial Science, Business Administration, or another relevant field.
    Has the intention to start or has started the CFA program would be an added advantage.
    A course in programming and/or machine learning would be an added advantage.
    Interest or experience in investment banking, VC, PE is an added advantage.
    Strong Excel and quantitative skills with the ability to quickly learn new technical skills.
    Already has or is keen to build communication and social skills and is flexible to work within a multi-cultural team environment.
    Interest in data and financial analysis.
    Organized with a high level of initiative.
    Good research, writing and communication skills.
    Self-driven and tech savvy.
    Highest standards of accuracy.

    Apply via :

    twiga.applytojob.com

  • Territory Manager – Nakuru

    Territory Manager – Nakuru

    Reporting to the Regional Manager, the Territory Manager is accountable for the profitable growth of customer numbers, volume, revenue, margin and exceptional customer experience in the assigned territory, based on a detailed knowledge of the trade drawn from regular trade visits and personal interactions with customers.
    The role holder is accountable for developing annual impactful annual territory operational plan, anchored on Fresh first, and accompanying budgets/P&L, drawn from the regional/commercial strategy, and translating it into (a) weekly/monthly and quarterly commercial goals for each route and individual in the team; (b) demand plans that are shared with stakeholders in the business to enable products and services to be procured and availed on time and in full; and (c) driving realization of the P&L and ensure optimum utilization of resources assigned to the territory.
    The role holder will effectively develop, coach and guide account development and fulfilment teams, enabling performance and the continuous building of the capability of the teams managed. S/he will influence 100% digital migration to the Soko Yetu App drive the uptake of the financial services to bring true value to the vendors within the assigned territory and continuously seek opportunities for profitable, sustainable expansion within the territory.
    Key Responsibilities
    Customer First

    Proactively engage current, potential and former customers in the territory.
    assess if product assortment/service offerings; fulfilment options meet their expectations and delivers a positive customer’s experience, reinforce the positive and make recommendations to address any gaps profitably and sustainably.
    Understand customers evolving needs and contribute to the development of appealing, sustainable, scalable, solutions that can be executed profitably within the vendor/customer/channel segment.
    Advocate for Customer First in the team, proactively monitor customer complaints and confirm they are resolved in the shortest time possible. Engage the customers for feedback and confirmation of satisfactory issue resolution and monitor retention.

    Profitability Growth

    Proactively contribute to the development of the regional and commercial strategy.
    Work collaboratively with colleagues within Commercial and across the business to develop an impactful annual territory operational plan, drawn from the regional/commercial strategy, that will deliver optimal product assortment/service offerings, fulfilment options, fee/cost to serve and exceptional customer experience for each channel, resulting in consistent growth in customer numbers, volume, revenue and profitability.
    Embed Fresh first as the foundational principle of the operational plan.
    Develop an annual budgets/P&L for the territory plan that enables weekly/monthly and quarterly commercial goals to be: – cascaded to each route and individual in the team – converted into demand plans that are shared with stakeholders in the business to enable products and services to be procured and availed on time and in full.
    Anchor the plan and P&L on trends and new business opportunities in the territory. Build route density. Create optimal products assortment mix, service offerings and fulfilment options to maximum sustainable profitable growth, whilst delivering an exceptional customer experience.
    Drive the P&L of the territory and deliver the anticipated results. Monitor and control the budget and ensure optimum utilization of resources assigned to the territory.
    Devise innovative initiatives to introduce new products to the market. Develop and maintain relationships with key influencers in the territory and leverage the relationships to drive product uptake source feedback and gain insights that will enable Twiga remain the preferred stock-up partner in the trade.
    Contribute to the development of marketing and merchandising programs, monitor execution, measure the impact, and give feedback for the continuous improvement of future programs.
    Evaluate options for profitable, sustainable expansion within the territory, create the business case and execute as approved.
    Collaborate with the Finance team to ensure compliance with all agreed service levels and financial credit terms to control collections and receivables.

    Twiga Way of Account Development & Fulfilment

    Embed the Twiga Way of Account Development and Fulfilment.
    Embed the Twiga Way of Account Development and Fulfilment within the team. Execute coaching and accompaniment, performance enablement, performance reviews, career guidance conversations as a standard way of leadership and management of the team in the territory.
    Conduct regular market visits and accompany the sales team to the vendor outlets to coach them on Twiga’s ways of selling and building collaborative, customer focused relationships
    Train on the team on the step-by-step process of the Twiga Way of Account Development and Fulfilment and the expected outcomes of this approach of mutual benefit/value for both the customer and the organization.
    Coach the team: – how to focus on the unique value proposition of partnering with Twiga and how to navigate through the decision-making process of the vendor for a positive outcome. – how to cultivate a digital mindset with vendors to enable them to migrate to self-ordering to the Soko Yetu App – opportunity sizing i.e., build their understanding how the territory works and the key market drivers. Widening their scope to appreciate the possibilities within the entire territory and not only specifically to the assigned route. Develop their agility to work in any part of the territory. – Continuously communicate and educate the team on the product portfolio for both new and existing SKUs within each category, new product launches, daily promotions to keep the team informed of the business
    Continuously communicate and educate the team on the product portfolio for both new and existing SKUs within each category, new product launches, daily promotions, and development in the business to keep the team informed and up to date.
    Foster honest, open, and continuous communication. Encourage the sharing of knowledge, learnings, challenges, wins, losses, and insights. Lead by example and create an environment of communal growth and improvement.
    Assess each team member’s individuals’ strengths and improvement areas related to the Twiga Way of Account Development and Fulfilment and take appropriate action.

    Data Analysis and Reporting

    Data Analysis and Insights
    Interpret and utilize the data shared in the reports (CLT, GP) shared by the BI team to make business decisions e.g., direct the team to the right customers to generate maximum revenue from the outlets visited
    Simplify the analyzed data for the team to understand, interpret and internalize data (for example customers to be re-activated per route per day) and in turn be motivated to meet the set business targets
    Empower the team to be able to measure the targets set by themselves at the end of each day
    Cascade clear KPIs to the team for the team to fully understand the targets set per day in their assigned routes e.g., SKU numbers, customer numbers and encourage a collaborative culture focusing on the collective effortrequired to keep the pipeline churning
    Maintain custody of all relevant documentation in the format and standard set, utilize organization systems as provided.
    Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated.

    Team & Self-management

    Model Twiga’s culture and way of working and inculcating this within the team.
    Engage, coach, manage and motive the team in the territory
    Deliver the performance objectives set for the team. Hold monthly 1-on-1 performance reviews with the team and with own line manager, and institute corrective action where performance falls below expectation.
    Proactively manage the teams’ and own learning and development
    Adhere to the annual leave plan agreed with the line manager
    Adhere to people management polices

    Compliance

    Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance.
    Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

    Minimum Qualifications And Experience

    A bachelor’s degree from a recognized accredited university in commerce, marketing, or a related field.
    Accredited training in commercial ways of selling, sales operations, channel management, route to market, coaching are highly desirable.
    6 years of solid experience driving sales performance, account development and fulfilment in general trade preferably in an e-commerce environment, with at least two years supervisory responsibility for a sizable diverse team. A proven track record in selling Fresh produce is a significant advantage.
    An entrepreneurial thinker with a high level of business acumen, an in-depth working knowledge of the general trade ecosystem and the ability to remain updated on industry-related developments.
    Exceptional relationship-building, stakeholder engagement and influencing ability with colleagues, customers and partners at a variety of levels. Ability to successfully manage negotiations and resolve conflicts.
    Digitally savvy with an affinity for data, coupled with strong analytical skills and the ability to utilize statistics, market insights and research to develop actionable insights to guide decision-making.
    Ability to prioritize and resolve tactical challenges of differing levels of complexity and urgency in a dynamic fast paced environment with conflicting demands.
    Ability to build, coach, motive, and deliver results through a dynamic, energized high performing team of direct and indirect reports. Demonstrable hand-on leadership delivered through daily cadences and continuous coaching and accompaniment.
    A highly driven, high energy, enthusiastic, pragmatic, resilient individual with a real passion for sales, hungry for success, a sense of urgency, and unquestionable integrity, with a track record of delivering in a target driven environment.
    Willing and able to travel.

    Apply via :

    www.linkedin.com

  • Analyst, Financial Planning & Analysis

    Analyst, Financial Planning & Analysis

    Key Responsibilities
    Research:

    This includes research on topical business issues pertaining to single or multiple areas. The process includes collecting qualitative and quantitative information in relation to the research, validating the information, analyzing the information, and summarizing the information into a report and sharing any recommendations.

    Reporting:

    Reporting is a critical part of the FP&A function. This includes provision of information in various formats (presentations, word documents and excel files) to multiple stakeholders in the business. Reporting plays a key role in enabling timely business decisions that are geared towards achieving our objectives. Specific workstream for the job holder will include:

    Revenue & Cost reconciliation process: the job holder will support the monthly revenue and cost reconciliation process. The job holder is expected to take information provided by the Accounting Team and map the data into the existing budget format.

    Analysis:

    A core function of the FP&A function is to perform Analysis. This includes financial and/or data analysis or a combination of the two. A typical process would include:

    Understanding the context by formal and/or informal discussions with the relevant stakeholders.
    Collect information, analyze the information and summarize the information into observations & recommendations.

    Minimum Qualifications And Experience

    A Bachelor’s in Economics, Actuarial Science, Business Administration, or another relevant field.
    Has the intention to start or has started the CFA program would be an added advantage.
    A course in programming and/or machine learning would be an added advantage.
    Interest or experience in investment banking, VC, PE is an added advantage.
    Strong Excel and quantitative skills with the ability to quickly learn new technical skills.
    Already has or is keen to build communication and social skills and is flexible to work within a multi-cultural team environment.
    Interest in data and financial analysis.
    Organized with a high level of initiative.
    Good research, writing and communication skills.
    Self-driven and tech savvy.
    Highest standards of accuracy.

    Apply via :

    www.linkedin.com