Jobs Kenya

Company Details: Company Information Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.

  • General Stores Clerk

    General Stores Clerk

    Twiga Foods Limited is looking for a general stores clerk to work in its pack house complex. The candidate will work under the finance department and report to the financial controller.
    We seek to recruit a candidate who will support in the procurement, receipt, storage and issuance of consumables within the pack house as well as our field operations areas.
    Job Responsibilities
    To be the custodian of the pack house stores undertaking the following duties:

    Receipt of goods and process Goods Received Notes (GRN) into the ERP system. Oversee the issuance of consumables and process the Service Issue Vouchers (SIV) in the ERP system.
    Coordinate the dispatch of goods from the pack house stores to field operatives stationed in different parts of the country.
    Carrying out monthly cycle counts of items in stores.
    Reconciliation of physical stocks to book stocks.
    Ensuring that the store is kept organized and tidy always.
    Act as a link between the wider finance department, pack house and field operations by dispatching documents received to the company’s main office in Riverside.
    Generation of LPOs for stores consumable materials.
    Will be trained to manage the company’s lipa na mpesa to bank transfer service.

    Competencies

    Strong planning, organizational, decision making and problem-solving skills.
    Strong communication skills; both written and oral.
    Strong interpersonal skills.
    Ability to work under minimal supervision.
    High level of integrity.

    Qualifications

    A bachelor’s degree in supplies management or a related field.
    1- 2 years working experience in the same capacity.
    A valid certificate of good conduct.
    Previous working experience in a company in the FMCG space is an added advantage.

  • Delivery Driver

    Delivery Driver

    Detailed Responsibilities:
    Team Support
    Drive the delivery vehicle to client drop offs, alongside the Sales Representative.
    Assist in loading and offloading the delivery vehicle at the depot and at the customer locations.
    Assist in capturing accurate information in the Data Management System (DMS)
    Asset Management
    Drive with caution and being careful not to cause unnecessary mechanical damage to delivery vehicles.
    Carry out daily routine checks on delivery vehicles – Engine oil, Coolant, Tyre pressure, Lights and Indicators
    Take pride in keeping the vehicle clean and attend all scheduled vehicle inspections or health checks.
    Manage the vehicle’s fuel card. Routinely report on fuel use and mileage to supervisors.
    Manage any other assets (Weighing scales, phones) that you might come into contact with during the course of duty
    Internal Communication
    Engage with the Sales Representatives on most efficient routes for daily deliveries.
    Report any minor vehicle issues to the supervisory team for immediate corrective action.
    Grow sales skills by engaging with and learning from Sales Representatives with an aim to grow into the role over time.
    Does this sound like you?
    Hold a valid driver’s license, preferably class BCE & motorcycle
    2 – 5 years’ experience driving different classes of vehicle, such as vans, tuk-tuks, canters
    Have a Diploma in sales or other area of study – experience in sales a plus!
    High standard of personal integrity
    Able to do basic book-keeping and vehicle records management
    Have a certificate of good conduct
    Able to work long hours
    Experience delivering perishable FMCG goods within Nairobi a plus!
    Please note that Shortlist is managing this search on behalf of Twiga Foods
    Seniority Level
    Entry level
    Industry
    Consumer Goods
    Employment Type
    Full-time
    Job Functions

  • Administrative Assistant Interns

    Administrative Assistant Interns

    The internship period is 3 months. Subject to the individual’s performance, he/she may be confirmed for the position at the end of the internship period.
    Administrative Assistant Internship Qualifications 
    Applicant MUST have a bachelor’s degree.
    Applicant MUST be based in Nairobi.
    Previous work experience in office administration is an added advantage.
    MUST be willing to begin on a PAID INTERNSHIP BASIS.

  • Interns

    Interns

    The opportunity is to provide exposure to our business operations and processes to candidates who will eventually plug into their areas of interest to support the organisation in it’s growth.
    Twiga Foods Internship Qualifications
    We are looking for young, energetic entreprenuers who will fit into our culture and organisation and buy into our purpose.
    Apply if you are a recent graduate who’s ready to change the status quo in agribusiness.

  • FMCG Manager

    FMCG Manager

    Details:
    We are looking to hire an FMCG manager  for our new line of FMCG products whose task will be to maximize sales volume and revenue growth in retail / key accounts / institutions. They will recruit customers, manage relationships, execute planned initiatives as well as oversee and execute sales operations of FMCG products.
    Twiga Foods is a supplies Fresh Fruits & Vegetables (FFV) including FMCG products to vendors in urban African markets.  We provide cashless B2B system to serve a distribution network of kiosks, small scale vendors, mama mbogas and more. Our  goal is to make high quality goods easily accessible to vendors at a more reasonable cost.
    Responsibilities

    Monthly planning of sales volume and setting targets for respective routes and accounts in conjunction with sales managers
    Development of  sales strategies, setting sales targets for individual sales representatives and team as a whole
    Development  of action plans to penetrate New Markets- implement sales strategies to ensure penetration into new markets and guiding the sales team on new markets to ensure profit maximization
    Address and close customer issues escalated within required turnaround time
    Train and develop our sales team to ensure they are equipped to deliver including training and onboarding of new sales recruits
    Achieve set weekly and monthly targets as per plan
    Achieve sales volume targets as per product mix required to maximize revenue
    Review weekly sales report together with the sales team and ensure they are all aligned
    Prepare reports and analysis to evaluate performance, resolve any issues and cascade the plan & targets for the coming week or month

    Does this sound like you?

    High level of initiative and drive
    Strong sense of responsibility and commitment to one’s duties
    Experience in developing sales strategies, excellent analytical skills and the ability to quickly understand and process sales data
    Proven ability to achieve sales quotas
    Around 5 yrs progressive sales experience in FMCG sector
    Degree in a Business related field of study

  • mCommerce Manager

    mCommerce Manager

    We are looking to recruit an mCommerce Manager to manage our online ordering platform. This person will be responsible for undertaking various developmental plans that would help in increasing the product sales and services on the mCommerce platform.
    Responsibilities

    Provide guidance, mentorship, and leadership to our team, enabling them to improve their processes and procedures both internally and customer-facing
    Identify and quantify key factors for customer success, lead the process to create & implement those solutions among cross-functional teams, and measure the efficacy of those solutions
    Resolve root cause of customer issues, as well as barriers to team productivity, quality & accuracy of customer interactions
    Improve time to resolution for customer issues
    Identify technical issues that may prevent customer from reaching desired outcome in a timely manner
    Build decision trees and scripts to effectively resolve customer issues and reduce variation between agents
    Implement a customer service agent training program
    Maximize customer service scores across our channels

    Qualifications

    Direct experience with improving customer-facing order fulfillment, returns, and exchange processes
    Passionate customer advocate with experience in a senior m-commerce customer service role, with proven process improvement abilities
    Strong communication & interpersonal skills
    Strong organizational, analytical, and problem-solving abilities
    Project Management experience
    Strong mCommerce acumen and knowledge of best practices

  • Safety & Security Officer

    Safety & Security Officer

    Twiga Foods is in the search for a Safety & Security Officer to serve as the expert on all safety and security related matters. They will be responsible for establishing policies and standards affecting safety and security of staff members, facilities and assets. This position may require some travel within the country.
    Responsibilities

    Serve as the primary focal point for safety and security in all our areas of operations
    Develop safety, security and crisis management plans, policies and procedures, in accordance with best practices and ensure their implementation
    Provide technical support to the field team in all security-related functions
    Provide advice and counsel to management on matters relating to employee and property safety and security
    Investigate all safety, security and risk management related issues
    Develop and facilitate security and safety training when need be
    Conduct training needs assessment with key stakeholders resulting in increased safety, security and risk management capacity

    Requirements 

    Educational background in Security Management, Criminal Justice, Security Administration or related area or ability to demonstrate a work-based equivalent
    Company security, military or law enforcement background
    Experience in implementing security programs and a strong knowledge of security management in companies
    3+ years experience
    Valid driving license

    Required competences

    Good communication skills for explaining complex security concerns, policies and procedures to senior management, employees and visitors
    Sound computer skills
    Willingness to contribute to the development of the workplace in a constructive and genuinely enthusiastic manner
    Demonstrated flexibility, sensitivity and resilience in a high pressure and changing work environment

  • Call Center Manager

    Call Center Manager

    Job purpose
    Twiga is looking for a skilled Call Center Manager to set-up and supervise daily operations and personnel. You will also ensure that technology is utilized to a maximum and that the center is  well-organized and productive.
    As a call center manager, you must  have excellent customer service and communication skills.
    Job Responsibilities

    Develop objectives for the call center’s day-to-day activities
    Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
    Coach and provide training to personnel to maintain high customer service standards
    Monitor and improve farmer feedback, telephone handling and other procedures
    Evaluate performance with key metrics (accuracy, farmer reach out etc.)
    Prepare reports for different departments or upper management

    Qualifications

    Degree in relevant field
    5+ years experience
    Proven experience as Call Center Manager or similar position
    Experience in customer service is required
    Knowledge of performance evaluation and customer service metrics
    Solid understanding of reporting procedures

    Required competences:

    Proficient in MS Office and call center equipment/software programs
    Outstanding communication and interpersonal skills
    Excellent organizational and leadership skills with a problem-solving ability
    Positive and patient
    Experience in call center setup will be a great advantage

  • Office Administrator

    Office Administrator

    Twiga Foods seeks to hire an office administrator to oversee the day to day management of the organizations corporate office.
    The right candidate should be organized, proactive and people oriented.
    Job Responsibilities

    Man the front office reception area and maintain cleanliness and tidiness of the area.
    Operate the switchboard main office line, direct calls appropriately and take messages accordingly.
    Ensure all visitors are acknowledged, assisted promptly and professionally.
    Facilitate set up of meetings to be carried out within and outside the office.
    Maintain electronic and hard copy filing system of general office correspondence.
    Liaising with and supervising office service providers – cleaning, maintenance, land lord, plumbing works, electrical works, etc.
    Requisition for petty cash and ensure office supplies are always stocked up – printing paper, fridge, pens, writing pads, white boards, markers, files, etc
    Custodian of the fire & first aid kits
    Renewal of business permits / licenses for the premise.
    Write and prepare letters, memos, e-mails, and reports.

    Qualifications

    Bachelor’s degree in Business Administration or related field from a recognized university.
    3-4 years of hands on administrative support experience.
    Proficiency in all applications of Microsoft office suite.
    Knowledge of operating standard office equipment.
    Excellent communication skills – written and verbal.
    Ability to prioritize projects and strong problem-solving skills.
    Good research skills and attention to detail

  • Frontline Manager

    Frontline Manager

    Job description
    Twiga Foods is looking to hire Front-line Managers who will be responsible for ensuring that their area meet targets, safeguarding all depot assets, leading and managing teams.
    Twiga Foods is a social impact enterprise that connects rural farmers to urban retailers in informal markets. Twiga is built around a simple notion – if you have efficient logistics, you can build a marketplace that pays farmers more and delivers to vendors quality produce at a lower price.
    The right candidate should be self-motivated, proactive & solution oriented. The candidate will drive performance in their assigned area, be accountable for output and be a strategic thinker.
    Key Responsibilities
    This role reports to the Regional Manager with key responsibilities as follows:

    Achieving targets: By ensuring that all routes operating from the appointed depot/to the aggregation points are recieving/visiting the optimum number of vendors, continuously increasing drop size as well as increasing the number of vendors served in their routes.
    Team Management: Providing leadership and guidance to the team of sales representatives/delivery partners, ensuring that they understand what their sales/deliver targets are, how to go about achieving that and the expected reward. In addition, disciplining those in the team who are not conducting themselves as per Twiga Foods guidelines.
    Asset Management: Responsible for maintaining: delivery vehicles, depot premises, mobile handsets, crates and any other assets as may be allocated to his/her depot or collection points.
    Business Development: As an authority on his area, advise the business on the fastest route to market expansion as well as any operational changes that would positively impact sales in his/her area.
    Relationship Management: Ensuring that vendors in his/her area served by Twiga Foods are satisfied by the quality of fresh fruits and vegetables we offer as well as the Twiga Foods delivery service. This is to be achieved by routinely visiting routes in his/her area to get a pulse of vendor satisfaction levels and addressing any issues that may arise.

    Does this sound like you?

    3 – 5 years’ experience in route to market penetration.
    Experience in scaling up operations and business markets
    Experience establishing discipline, planning and operational routines to drive performance
    Experience translating KPIs to teams to get buy in and results
    Supervisory/team management experience – led a team of 5+ people
    A valid certificate of good conduct and possess a valid driving license with class BCE, F and G.
    Proficiency in all applications of Microsoft office suite.