Company Details: Company Information Tuskys is a Kenyan supermarket chain. It is one of the large supermarket chains in the Great Lakes Area. It employs nearly 6150 people, 6,000+ in Kenya, and 150 in Uganda.

  • Refrigeration Technician

    Refrigeration Technician

    Job Description
    Key Responsibilities

    Perform repair works on the affected system or component to ensure functionality. Responsible for performing planned maintenance, regular service of chillers & freezers. Troubleshooting, repair and overhaul of refrigeration systems.
    Performing root cause analysis on refrigeration equipment failures to prevent reoccurrence. Provide technical direction on preventative maintenance for all refrigeration.
    Test malfunctions of refrigeration systems and components and repair them before breakdowns occurs.
    Inform the service engineer of the required essential spare parts.
    Adherence to company’s code of conduct and practices.
    Participating in any other duties that shall be assigned by management from time to time.

    Qualifications

    Minimum diploma in refrigeration and air conditioning.
    Minimum of 3 years proven experience in maintenance of industrial refrigeration equipment in FMCG.
    Work Related Skills
    Knowledge of electrical power and control gear associated with industrial refrigeration plants.
    Strong interpersonal, planning and organizational skills.
    A high level of integrity and reliability.
    Excellent communication skills, both written and verbal (English & Swahili).
    A team player with attention to details and follow up. Ability to work and deliver under pressure.

  • Bakery Production Manager

    Bakery Production Manager

    Job Description

    Purpose: The Production Manager is responsible for coordinating the activities instore bakery Production and monitoring procedures and standards to achieve consistent high quality products produced in an efficient manner. The production manager provides leadership for, and develops the abilities of, production leaders in the department.
    The Production Manager is responsible for ensuring the best quality products, excellent customer service by maintaining regular quality audits, good manufacturing practices, compliance with local regulations (OSHA, Department of Health, etc.) and HACCP.
    Duties and responsibilities

    Develop and ensure production plans for all bakeries are in place
    Ensure production target are achieved in the bakeries
    Oversee quality assurance and consistency across all bakeries.
    Set and develop hygiene standards and ensure compliance in the bakeries
    Ensure good customer service is offered in the bakeries
    Ensure there is product availability in the bakery, i.e. maintain at optimal capacity
    Ensure that staff are in proper uniform and are well groomed
    Ensure consistent and timely supply of ingredients to the bakeries from Head Office
    Ensure machine repairs and service maintenance in the bakeries is timely done.
    Develop sales promotion programs to attract more customers.
    Enforce cleaning schedules for equipment and work area
    Continually perform quality audits as well as equipment performance
    Coordinate regular training on all staff for proper use of equipment, customer service and any other related training.
    Any other task as assigned by the management.

    Person Specifications
    Academic Qualifications

    Bachelor’s degree in business or related field

    Professional Qualifications

    Diploma in food production

    Experience

    3 – 5+ years of hands on, management experience within a food production environment, preferably within the baking or related industry
    Good working knowledge of bakery production equipment such as mixers, dividers, rounders, proofers, etc
    Working knowledge of process controls and industry standards
    A good understanding of working within a budget and meeting those goals.

    Skills

    Ability to resolve problems and jump right in to help
    Good Organization and Time Management Skills
    Ability to supervise and mentor
    Positive and professional communication and customer service skills
    Competent in computer knowledge – accustomed to working in an MS Office environment and competent in Excel

  • Brand Manager

    Brand Manager

    Brand manager will be responsible for analyzing, aligning and planning how that brand is perceived in the market.
    Tasked to define the brand, positioning the brand, and delivering the brand value consistently across all channels.
    Key Responsibilities

    Coordinate and manage the brand requirements with agency partners.
    Develop custom brand management plans for all in-store communication.
    Assist in the design of retail packaging as well as the creation of in-store marketing displays.
    Maintain contact with vendors and distributors to get critical input on how product design and implementation can be improved.
    Work closely with several advertising agencies to manage brand marketing campaigns.
    Analyze how our brand is positioned in the market and crystallize targeted consumers insights.
    Take brand ownership and provide the vision, mission, goals and strategies to match up to.
    Translate brand strategies into brand plans, brand positioning and go-to- market strategies.
    Lead creative development and create motivating stimulus towards the brand to get targeted population to “take action”.
    Align the company around the brand’s direction, choices and tactics.

    Job Requirements

    Proven working experience of 3-5 years as a brand manager
    BS/MS degree in marketing or a related field
    Sales experience will be an advantage
    Ability to come up with designs for in-store concepts
    Must have experience in branding
    Drive for results and leaderships skills
    Excellent understanding of the retail brand management needs
    Highly creative with ability to think out of box skills
    Ability to work within short timeliness without compromising on quality
    Comfortable working with numbers, metrics and spreadsheets
    Excellent command of the English language

  • Audit Assistant

    Audit Assistant

    Job Description
    Department: Internal Audit & Compliance
    Reports To: Senior Auditor
    Job Summary: These candidates will be responsible for the planning and execution of audit assignments in line with the company’s set audit programs.
    Key Responsibilities

    Assisting in carrying out quality audits and branch compliance reviews.
    Prepare and execute audit programs for operational, financial and compliance audits.
    Review compliance to company policies and procedures.
    Identify and communicate process improvement controls to supervisor and identify performance improvement opportunities.
    Participate in risk assessments activities, evaluate internal controls, and review financial and operational systems.
    Prepare detailed reports on audit findings and make recommendations to improve the company’s business management practices.
    Follow up to ensure approved recommendations are implemented within the timelines set.
    Conduct investigation and special assignments when required to do so.

    Competence Requirements

    Must be excellent at computing with ability to provide accurate and quality reports.
    Expertise in use of software programs like MS Excel, Word, Power point and internet
    Must be able to maintain good rapport and Proficient communication skills with fellow auditors as well as senior auditors.
    Ability to meet set targets assigned in a timely and accurate manner.
    Effective time management skills to meet the deadlines.
    Hands on experience in dealing with audit issues with every department in the company

    Qualifications and Experience Requirements

    Bachelor’s degree preferably in Business Administration or related fields.
    Be a qualified Accountant – CPA(K)
    3 years’ experience is an audit Firm
    Below 30 years

  • Marketing Manager 

Social Media Officer

    Marketing Manager Social Media Officer

    Reports To: Ass. Marketing Manager
    Job Overview: The marketing officer will be key in assisting the marketing department achieve the strategic goals set out. S/he will be responsible for ensuring actualisation of marketing strategy and creating supporting systems to allow sales targets are achieved.
    Core Responsibilities: In charge of coordinating all campaigns for the department ensuring execution of the projects on-ground and provides reports of success and improvement points.
    Key Responsibilities

    Working directly with assistant marketing manager to implement marketing strategy
    Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights.
    Discovery of strategic sales opportunities through cross function collaboration with various departments including Purchasing, Operations etc.
    Ensuring earmarked business opportunities are actualised
    Monitoring team’s performance and motivating them to reach targets.
    Keeping up to date with industry products and competitors.
    Partner with the assistant marketing manager to create marketing strategies and programs to drive traffic and create brand awareness.
    Manage monthly/ seasonal creative and content updates for the brands’, websites and sub-websites, digital and social media.
    Stay on top of local competitors and buzz in the marketplace.
    Manage all aspects of seasonal campaigns for successful implementation.
    Develop budgets, and providing summaries of campaign performance
    Proofread artworks from the advertising agency to ensure accurate and high-quality work.

    Qualifications and Core Competences:

    A degree in marketing or related with years’ experience.
    Judgement and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    Integrity – being honest and ethical.
    Initiative – a willingness to take on responsibilities and challenges.
    Leadership – a willingness to lead, take charge, and offer opinions and direction.
    Achievement/Effort – establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
    Dependability – being reliable, responsible, and dependable, and fulfilling obligations.
    Social Orientation – preferring to work with others rather than alone, and being personally connected with others on the job.
    Attention to Detail – being careful about detail and thorough in completing work tasks.
    Experience managing multiple priorities, while working under multiple, strict deadlines.
    Demonstrated experience working with vendors, agencies and clients.
    Ability to work well under pressure and execute on aggressive deadlines.
    Ability to multi-task, driven to succeed in a fast paced atmosphere.

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  • Pricing & Promotion Analyst

    Pricing & Promotion Analyst

    Job Description
    Reports To:
    Senior Manager Supply Chain Primary Purpose: The Pricing and Promotion Analyst supports strategy and decision making regarding pricing, discount rates and promotions for Tusker Mattresses Limited.
    The role will partner with purchasing and operations departments to ensure clear understanding of the impact of pricing decisions on both sales and margin, and to generate recommendations to maximize both metrics within agreed discount rates. This role is also responsible for the execution of pricing decisions, partnering with finance, retail operations and stores to ensure seamless implementation.
    Key Responsibilities

    Partner with the supply chain team to develop pricing and promotion strategies to drive key KPI of sales, inventory, discount rate and margin to meet or exceed company objectives.
    Regular meetings with Marketing and operations to ensure centre events are supported with appropriate promotion, communicated and signed off and executed in a timely and accurate manner to ensure inclusion in relevant centres Marketing.
    Action weekly system price changes for all product areas by partnering with relevant supply chain officers and owning weekly approval process. Ensure upcoming weekly price changes and promotions are presented weekly with supporting data to validate.
    Ensure price and promotions are clearly communicated to the stores through the weekly transmittal process, in partnership with supply chain, the Retail Operations team, and producing exclusion lists.
    Own the analysis of price and promotional decision making and present recommendations to the supply chain leadership team.
    Key metrics include discount rate, gross margin, traffic, AUR. In close partnership with supply chain management come up with weekly / monthly competitive price updates to inform on relevant upcoming promotions.
    Drive / co-ordinate and communicate pricing strategy for the clearance period, taking into consideration market restrictions within agreed timeframes. Share with operations upcoming key promotions on a weekly / monthly and quarterly view to ensure in store signage exists to support promotions.
    Partner with supply chain to propose price changes in order to drive inventory efficiency in Outlet stores i.e. newness to clearance in line with monthly floor set. Assist in the “smart pricing” of key items and analysis of margin implications vs sales growth.
    Maintain accurate pricing master files for Outlet and action all system changes to activate price changes and promotions in a timely and accurate manner. Partner with finance to ensure all pricing is accurate in our systems.
    Monthly meetings with Finance to ensure low rate of manual overrides Maintain tracking logs and approvals for auditing purposes – accountable for weekly price approvals and actioning within agreed timeframe
    Liaise with the merchandising team to ensure price labelling is executed effectively.
    Own and maintain promotional calendar – communicating in partnership with Buying and Marketing to Retail store teams weekly / monthly and quarterly.

    Qualifications

    Minimum 3-5 years’ experience in a merchandising/planning, financial analysis, or pricing analyst role in a Retail environment in either a full price or Outlet environment with understanding of trading laws relating to price.
    Strong Excel skills with demonstrated proficiency in building reports and analytical tools.
    Ability to think logically, problem solve and provide recommendations through analysis.
    Demonstrated experience generating ideas and providing solutions to current processes.
    Demonstrate proficiency in retail math. Ability to work in a fast paced, retail environment.
    Strong communication skills with ability to interact with employees at all levels.
    Ability to work autonomously and collaboratively with cross-functional teams.

  • Information Systems Senior Auditor

    Information Systems Senior Auditor

    Reports To: Internal Audit & Compliance Manager
    The purpose of this role is to conduct information systems audits on Tuskys’ systems covering information technology security, infrastructure, database functions / processes and the technology applications that support business functions including branches.
    The systems internal audit activities involve analyzing risks and controls, recommending process and control improvements, and providing reports summarizing audit activity on all Information Technology parameters to ensure appropriate security controls are in place to protect the Company’s assets from ICT related risks.
    The Information Systems Auditor must effectively interface with the other auditors and management, as well as participate in all Audit initiatives and activities.
    Key Responsibilities

    Conduct information systems audit assignments including planning, development of audit testing and evaluation programs, execution, and reporting of audit results under the direction of the Internal Audit & Compliance Manager.
    Conduct continuous risk assessment of the information technology environment including general system controls, infrastructure controls, system security controls, application controls, backup and disaster recovery, and system maintenance to ensure consistency in achieving compliance with internal policies.
    Investigate suspected and actual information system security incidents including technology driven frauds and produce reports with recommendations and ensure any remedial action is taken.
    Perform annual vulnerability assessments and oversee third party penetration testing and resolve all issues identified by vulnerability assessments and penetration testing.
    Support the other auditors in the department in identifying high level information system risks, as well as designing and building automation tools for use by the internal audit & Compliance department.
    Participate in projects related to the implementation of new technologies and business applications by offering risk and control consulting and advice to Management and appraising the economy and efficiency of how Information Technology resources are employed in the company.
    Conduct operational, compliance, financial and investigative audits, as assigned and train other audit staff in the use of computerized audit techniques, and in developing methods for review and analysis of computerized information systems.

    Competence Requirements

    Technical skills to effectively perform IS audit activities/tasks in a manner that consistently achieves established quality standards.
    Strong understanding of internal auditing standards as issued by the IIA and ISACA in respect of audit, internal control, risk and governance principles.
    Able to integrate understanding of retail industry trends and vulnerabilities to identify future possibilities, opportunities and risks.
    Knowledge and application of modern IS security management practices in retail services industry to proactively review and recommend security quality improvements in line with technological changes.
    Performance management to optimize personal productivity and able to work both independently or in a team setting.
    Interpersonal skills to effectively communicate audit results to departmental heads and other stakeholders and ability to identify solutions that effectively address business and control needs

    Qualifications and Experience Requirements

    Bachelor’s degree preferably in Information Systems Management (Computer Science), Business Administration or related fields.
    Be a qualified Certified Information Systems Auditor. Relevant certifications in information security knowledge areas, such as Information Systems Audit, Information Security Management and Ethical Hacking.
    5 years of information system audit experience – conducting information systems audits in a retail sector or other related sectors would be highly desirable.
    Experience of working in a busy IT function will be an advantage.

  • Regional Security and Loss Prevention Officer Refrigeration Technician

    Regional Security and Loss Prevention Officer Refrigeration Technician

    Job description: This is a fantastic opportunity to work with the second largest retail chain in Kenya.
    The candidate will be assisting the security at a regional level reporting to the Security Manager.
    S/he will implement the planning, management and maintenance of the security operation within the designated region – actively working to reduce shrinkage, ensuring the business is protected against all known risks and threats on premises, products and personnel.
    Principal Accountabilities:  Ensure implementation of Safety and Security, policies and procedures
    Respond to all Security Incident Reports and ensure that all procedures are implemented by contracted Security in a manner to minimize the overall impact to the image of the company
    Conduct follow up visits to ensure store compliance.
    Act as the Security liaison, working with all relevant third party suppliers to ensure all quotes, installation and maintenance are in line with the business requirements.
    Undertake investigations for all alleged breaches of Operational Policy.
    Professionally conduct written interviews and take witness statements when required.
    Manage the implementation and development of the existing controls to target internal dishonesty.
    Support the delivery of financial and performance targets associated with known and unknown loss and crime.
    Attend stock takes and implement relevant post stock take investigation.
    Participate in loss prevention committee and relay weekly reports on the same to the Security manager.
    Ensure proper documentation and records of IDTs, IBTs, GTNs and GRNs.
    Work with branch management to build and maintain strong business relationships
    Provide expertise in the emergency response and serious incident process.
    Protect the assets and interests of the company, its customers and staff so as to allow the company to operate effectively and safely at all times as well as Monitoring Loss Prevention, Theft, Damage, Injury and Liability of all customers and staff;
    Assess and report potential loss situations in the company in order that accidental loss may be prevented;
    Respond to all fire alarms and act in accordance with the standing fire instructions, also respond to all alarms, making a full investigation and reporting accordingly;
    Ensure all complaints are dealt with promptly and resolved to the satisfaction of the customer, informing the relevant persons;
    Identify and report maintenance requirements in the workplace;
    Undertake any other duty assigned by the security manager
    Minimum Qualifications:
    Bachelor’s degree in criminology, security studies or any other relevant discipline.
    Over 3 year’s security experience.
    Police training will be an added advantage.
    Result oriented, self-motivated and energetic.
    Demonstrable leadership skills and ability to coordinate teams.
    Ability to work under pressure.
    Ability to multitask.
    Strong assessment, evaluation and analytical skills.
    Able to generate quality reports.
    Investigation skills an added advantage.
    Must have thorough knowledge and understanding of security operations and well networked in security industry.
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  • Engineering Services Manager

    Engineering Services Manager

    The Engineering Services Manager will be responsible for overseeing the maintenance and repairs of all equipment by creating a system of preventative maintenance and repairs to ensure all equipment is in sound working order.
     
    He or She will be responsible for general maintenance or cold chains, bakery and deli equipment, ACs, mechanical, electrical and plumbing works. 
    Key Responsibilities
    Create and maintain a regular maintenance schedule for all equipment including Vehicles fleet, hoists, cold chain, bakery equipment, AC, premises, etc.
    Advise management on the equipment strategy.
    Manage repairs and maintenance teams.
    Manage repairs and maintenance service providers.
    Advise management on acquisition and disposal of equipment.
    Ensure compliance with all applicable federal and state laws and all company policies.
    Any other duties as may be assigned.
    Educational & Experience Requirements
    Degree in Engineering or related field preferred; an equivalent combination of education, training, and experience may be considered.
    At least three years of experience operating in a similar position.
    Experienced in a wide variety of trade skills (carpentry, plumbing, HVAC, and electrical) and the tools associated with them.
    Highly professional and dependable.
    Strong leadership and motivational skills.
    Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
    Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.

  • Butchery Manager

    Butchery Manager

    Overall Purpose: Responsible for managing the Butchery’s Functions In Line With the Organization’s Operations and obtaining profitable results through the butchery team by developing them through motivation, counselling, skills development and product knowledge development. 
    Key Accountabilities:
    Produce Gross Margins by Ensuring compliance with all agreed sales targets and Gross Profit through Control of all expenses according to budget.
    Negotiate with representatives from supply companies to determine order details.
    Stock control – Estimate requirements and order or requisition meat supplies to maintain inventories and ensure quality of raw materials are purchased.
    Ranging & Costing Of All Products and Knowledge Of Block Test And Cuts Of Meat.
    Ability to classify and grade carcasses as per industry and market standards.
    Develop And Implement New meat Products – Cuts, trims, bones, ties, grinds meats Cuts, bones carcass and prime cuts.
    Full management of Butchery’s Functions and its production Schedules In Line With the Organization’s Operations.
    Management of butchery staff through optimal staffing, Training and mentoring.
    Ensure compliance of operations with relevant food safety legislation and labor legislation.
    The incumbent should be highly knowledgeable and exhibit competence on Health and Hygiene matters – HACCP.
    Day to day admin tasks related to Butchery department including resolve all customer complaints.
    Execute other reasonable duties/tasks from time to time as assigned by the Management.
    Minimum Qualifications
    MSc. Food Safety and Quality
    Recognized Meat Training.
    Meat Cutting certificate.
    6 – 8 Years Butchery experience.
    Retail experience in fresh foods department is an added advantage.
    Desired Skills
    Butchery Operations Is Essential
    Ability To Manage, Lead And Motivate A Team
    Innovative / Precise / Proactive / Responsible
    Be a self-starter and successfully managed a team of 70 – 80 people.
    Be able to achieve high standards in hygiene and customer service
    Be able to achieve gross profits by developing and growing sales while controlling expenses.
    Have basic computer skills excel, word, internet