Jobs Kenya

Company Details: Company Information Tuskys is a Kenyan supermarket chain. It is one of the large supermarket chains in the Great Lakes Area. It employs nearly 6150 people, 6,000+ in Kenya, and 150 in Uganda.

  • Branch Administrator Category Manager – General Merchandise Category Manager – Fast Moving Consumer Goods – FMCG Retail Regional Manager Transport Assistant Warehouse Coordinator Business Manager Mavazi

    Branch Administrator Category Manager – General Merchandise Category Manager – Fast Moving Consumer Goods – FMCG Retail Regional Manager Transport Assistant Warehouse Coordinator Business Manager Mavazi

    Overall Purpose: The core function of the admin is to manage branch profitability through enhancement of GP, cost management and growth of branch balance. Supporting this role is inventory management human resources management and risk and compliance enforcement at the Branch.
    Primary Duties And Responsibilities

    Enhance and grow branch profitability and balance sheet
    Conduct weekly product margin reviews and action plans.
    Prepare branch administration report on total branch assets, returns and optimization including space utilization indicators.
    Ensure branch expenses are controlled and payments reconciled.
    Ensure efficient management inventory by conducting daily stock count, manage shrinkage within the required standards and ensure optimization of inventory turnover
    Ensure daily Price Change Review at the Point of Sale with preparation of Daily Price Change Checklist
    Costing Deli, bakery and butchery to ensure that they are profitable centers.
    Ensure optimal man-power productivity through proper shift planning and scheduling.
    TA administration and muster roll and payroll administration, leave management and all related issues.
    Effectively communicate training and coaching and succession plan for all managerial positions in the business.
    Establish and manage of performance management system including individual targets and appraisals on a quarterly basis.
    Ensure proper documentation of daily cash banking, reconciliation, generation of accurate statement posting in the system and appropriate documents presented to the relevant department.
    Enforce compliance of all SOPs and other company policies.
    Ensuring all licenses required are valid and displayed.

    PERSONS SPECIFICATIONS
    Education Qualification
    ·Bachelor’s degree in Business Administration or related field
    Professional Qualification.
    CPA (K)
    Experience Requirement

    ·Experience of 2-3 years.
    ·Prior experience in retail would be added advantage.
    Key Skills and Competence
    Good communication and multi-tasking skill
    Excellent planning and organization skills
    Attention to detail
    Good interpersonal skills
    Ability to work under minimal supervision

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  • Customer Experience Manager E-Commerce Manager Franchise Manager Corporate Sales Manager Business Analyst

    Customer Experience Manager E-Commerce Manager Franchise Manager Corporate Sales Manager Business Analyst

    The successful candidate will be expected to provide quality and efficient Customer Experience to customers by ensuring individual staff members are performing against targets while regularly reviewing their performance to identify gaps and providing training and coaching to build on their capacity.
    Responsibilities

    Ensure that all incoming customer concerns received across all social media pages are addressed fully to facilitate for a 100% response rate & one-hour response time.
    Following set customer service standards and ensuring adherence to all scripts, processes, SOPs and SLAs.
    Create and oversee implementation of policies and procedures that optimize customer experience and the entire staff can adhere to so all customers receive the same quality of service.
    Study other customer success programs and analyze customer data to identify the best practices.
    Assist in training of new hires and in conducting staff appraisals for the department.
    Disseminate new product, service information and promotion campaign to customers and ensure that they are well versed on the same.
    Prepare and submit daily, weekly and monthly reports related to customers care experience.
    Monitor leave schedules for direct supervisees and ensure business continuity.
    Handle any ad-hoc customer related matters that arise and if unable to resolve immediately, escalate to the relevant persons.
    Oversee and effectively manage administration of customer loyalty cards.
    Perform any other duties as may be assigned from time to time.

    Qualifications
    Education Qualification

    Bachelor’s Degree Public Relations, Communications, Business Administration or related field.

    Experience Requirement

    A minimum of 5 years’ professional experience in Customer Experience, with at least 2 years in a supervisory role.
    Experience in retail will be added advantage.

     Key Skills and Competence

    A proven track record in customer satisfaction.
    Able to thrive in an environment that values entrepreneurial ethic and transparency.
    Superior verbal and written communication skills, with an ability for tact and diplomacy.
    Excellent interpersonal, organizational, multi-tasking and time-management skills
    Ability to reinforce team work.

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  • Plumber

    Plumber

    Job Description:
    To install, repair, and maintain pipes, fixtures and other plumbing used for water distribution and waste water disposal in commercial and industrial buildings.
    Responsibilities:     

    Install, repair and maintain plumbing systems and components.
    Select the type of size of pipe required.
    Locate and mark positions for connections and fixtures.
    Assemble and install valves and fittings.
    Install supports and hangers for pipe, fixtures and equipment.
    Performing root cause analysis on plumbing equipment failures to prevent reoccurrence.
    Review building plans and specifications to determine the layout of plumbing and materials required.
    Install, repair and maintain underground storm sanitary and water piping systems.
    Install, repair and maintain water heaters and conditioners.
    Test pipe systems and fixtures for leaks.
    Ensure all installations, repairs and maintenance meet code requirements.
    Identify required tools and special equipment.
    Participating in any other duties that shall be assigned by management from time to time

    Qualifications:

    Minimum diploma in plumbing.
    Minimum of 3 years proven experience in maintenance of industrial plumbing repairs and installation.
    Knowledge of electrical power and control associated with industrial plumbing.
    Strong interpersonal, planning and organizational skills.
    A high level of integrity and reliability.
    Excellent communication skills, both written and verbal (English & Swahili).
    A team player with attention to details and follow up.
    Ability to work and deliver under pressure.

    What We Offer 

     The opportunity to become part of a highly professional and dynamic team being the leading retailer.
    A unique opportunity to advance your career to the next level.
    A unique experience in an entrepreneurial, yet structured environment.

  • ICT Operations Manager Logistics & Distribution Manager Security Administrator – ICT Web Developer

    ICT Operations Manager Logistics & Distribution Manager Security Administrator – ICT Web Developer

    Purpose
    The job holder will be responsible for the Overall ICT operations within the Organization. Oversees the management of the ICT operations function whose aim to deliver the Excellent ICT services to business to drive growth.
    Responsibilities

    Lead the IT support team that comprises of System Administrators, Network Engineers, Infrastructure Administrator and Support Engineers.
    Oversee the management of all current and future Enterprise Systems across Tuskys Organization.
    Plan, schedule and carry out security risks assessments, penetration testing and vulnerability tests with the aim of securing the security posture of Tuskys ICT Infrastructure.
    Oversee Development and implementation of ICT Operations Policies, processes and procedures.
    Ensure required operations such as System compliance, integrity and maintenance are carried out effectively.
    Ensure training and support is carried out for ICT team and end users around Enterprise Systems features and functions effectively Manage ICT third party vendors.
    Drive continuous improvement and oversee implementation and development for new cutting technologies in driving availability and reliability of systems.
    Lead the implementation of the ITSM framework.
    Lead, develop and maintain ICT Business Continuity plan through implementing necessary Disaster Recovery interventions/Plan that would support the Tuskys business during times of unforeseen disaster
    Develop and implement guidelines on distribution, Installation, upgrade, maintenance and replacement of ICT Infrastructure and Promote the use of cost effective IT and telecommunication solutions
    Foster a customer and service oriented culture across functions
    Drive an effective business engagement strategy with the aim of improving service delivery.
    Lead and deliver assigned projects.

    Qualifications
    Academic Qualifications

            Bachelor’s in ICT or related field.

    Professional Qualifications and Membership

    Must hold Security certification from a recognized professional body e.g CISM, CISA, CEH, SCPP, ISO, etc.
    ITIL /ISO ITSM Foundation Certification
    Microsoft certified Professional

    Experience

    6 years working experience as a systems administrator at least in: Networks, Database, Application and systems administration for which 3 must be at a senior level.
    A good understanding of computer networks, a Cisco or any other network certification is an added advantage.
    Experienced with Data Centre Infrastructure and Facilities such as NAS,SAN storage and Server Blades
    Experience in delivering transformational projects i.e. ERP, infrastructure upgrades.
    Experience in retail organization or service industry will be added advantage.

    Skills, Abilities and Competencies
    The ideal candidate should be proficient or advanced in the following set of area specific to this position’s level:

    Excellent problem-solving skills, especially when it comes to addressing issues with software, hardware.
    Strong financial management skills to oversee the functions budgetary requirements and forecasting
    Strategic thinker and influencer, understands what delivers true value to the business functions and is able to drive change and innovation.
    Proven track record in customer satisfaction
    Proven track record in Vendor Management.
    Able to thrive in an environment that values entrepreneurial ethic and transparency
    Superior verbal and written communication skills, with an ability for tact and diplomacy
    Excellent interpersonal, organizational, multi-tasking and time-management skills

    What We Offer 

    The opportunity to become part of a highly professional and dynamic team being the leading retailer.
    A unique opportunity to advance your career to the next level.
    A unique experience in an entrepreneurial, yet structured environment

    go to method of application »

  • Ecommerce Manager

    Ecommerce Manager

    Job Description

    PRIMARY RESPONSIBILITIES ACCOUNTABILITIES: 

    Managing the e-Commerce strategy from creation and execution to optimization.
    Analysis of the site performance to ensure maximum consumer response.
    Ensuring that the visual content engages effectively with the customer.
    Maintenance and support of the functional aspects of the ecommerce site.
    Working closely with the customer management team to drive consumer loyalty.
    Playing a key part in managing the e-Commerce P&L.
    Leading in new product development catered to the needs of the consumer.

    PERSON SPECIFICATIONS:
     
    Academic Qualifications

    Bachelor of Science in Business Administration: New Media & Internet Marketing.
    Bachelor of Business Administration & Bachelor of Business Management.

    Professional Qualifications

    Certification Electronic Commerce Major will be added advantage.

    Experience Requirement

    8+ years of proven track record as an E-Commerce Manager within retail and technology sector
    Extensive experience with practices and techniques related to web merchandising or online retailing.
    Experience in CRM, digital and affiliate marketing, social media platforms, monitoring tools and metrics.
    Experience creating E-Commerce strategies and leading digital development
    Experience in consumer technology markets in an E-Commerce role.
    Experience of managing and leading teams.

    Key Skills and Attributes

    An analytical eye, able to measure site performance and identify improvements
    Creative flair, able to identify new opportunities to maximize consumer activity
    A proactive and innovative approach to idea generation and implementation
    A decisive and methodical way of thinking
    Able to work on own initiative without day to day management
    Demonstrable experience of generating new business and strong commercial relationships
    Excellent communication skills
    Strong relationship building ability and customer service/experience focus
    To provide leadership, ensuring that cross functional teams (merchandising, design and buying) are working towards common commercial objectives and timelines

  • Customer Experience Team Leader

    Customer Experience Team Leader

    Job Description

    DUTIES AND ACCOUNTABILITIES 

    Ensure that all incoming customer concerns received across all social media pages are addressed fully to facilitate for a 100% response rate & one-hour response time.
    Following set customer service standards and ensuring adherence to all scripts, processes, SOPs and SLAs.
    Create and oversee implementation of policies and procedures that optimize customer experience and the entire staff can adhere to so all customers receive the same quality of service.
    Study other customer success programs and analyze customer data to identify the best practices.
    Assist in training of new hires and in conducting staff appraisals for the department.
    Disseminate new product, service information and promotion campaign to customers and ensure that they are well versed on the same.
    Prepare and submit daily, weekly and monthly reports related to customers care experience.
    Monitor staff leave schedules and ensure business continuity.
    Handle any ad-hoc customer related matters that arise and if unable to resolve immediately, escalate to the relevant persons.
    Oversee and effectively manage administration of customer loyalty cards.
    Perform any other duties as may be assigned from time to time.

    PERSONS SPECIFICATIONS
     
    Education Qualification

    Bachelor’s Degree Public Relations, Communications, Business Administration or related field.

    Experience Requirement

    A minimum of 5 years’ professional experience in Customer Experience, with at least 2 years in a supervisory role.
    Experience in retail will be added advantage.

    Key Skills and Competence

    A proven track record in customer satisfaction.
    Able to thrive in an environment that values entrepreneurial ethic and transparency.
    Superior verbal and written communication skills, with an ability for tact and diplomacy.
    Excellent interpersonal, organizational, multi-tasking and time-management skills
    Ability to reinforce team work.

  • Risk Assessment Officer

    Risk Assessment Officer

    Job Description

    PRIMARY RESPONSIBILITIES:

    Develop an Enterprise risk management framework in consultation with the head of department for approval by Management and the Board.
    Prepare annual risk work plan and carry out Risk Assessments across the business to support internal audit activities
    Implementation and execution of Risk Control Self Assessments and relevant controls in line with agreed control standards and reporting frame work.
    Ensure risk management processes are adequate and effective and comply with internationally accepted risk management standards.
    Preparing quarterly risk reports for inclusion in the departmental reports to management and the Board.
    Assessing risks across the business, developing and executing a detailed plan leveraging on internal resources and focusing on areas of highest perceived risk.
    Ensuring that risk management and internal controls remains high in the agenda for the business.
    Reviewing risk management processes, procedures and controls, with a view to providing suggestions for improvement.
    Develop Tuskys Risk register covering all departments and branches and ensuring the register is up to date at all times for consumption by the management and the board.

    PERSON SPECIFICATIONS:
     
    Academic Qualifications

    Bachelor’s degree in Business related discipline

    Professional Qualification

    CPA(K)

    Experience Requirement

    Over 5 years experience in risk management in a reputable organization.
    Training in risk management and membership to the relevant professional body

    Key Skills and Competence

    Must have analytical skills (ability to collect and analyze information, problem solving and be able to make proper decisions)
    Good Communication skills
    Team work
    Ability to work under pressure

  • Training Coordinator

    Training Coordinator

    Job Description

    Applications are invited from suitably qualified candidates for the post of: TRAINING COORDINATOR.
    PRIMARY RESPONSIBILITIES: 

    Assess training needs for new and existing employees.
    Identify internal and external training programs to address competency gaps.
    Organize, develop or source training programs and to meet specific training needs.
    Manage training budget and develop training aids such as manuals and handbooks.
    Present training programs using recognized training techniques and tools.
    Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
    Design and apply assessment tools to measure training effectiveness and track and report on training outcomes.
    Evaluate and make recommendations on training material and methodology.
    Handle logistics for training activities including venues and equipment.
    Establish and maintain relationships with relevant training bodies.
    Manage and maintain in-house training facilities and equipment as well as maintenance of employee training records.
    Keep up with current on training design and methodology.

    PERSON SPECIFICATIONS:
    Academic Qualifications

    Bachelor’s degree in a relevant field. 

    Experience Requirement

    At least 2 years’ experience managing a learning institution or department.
    Experience with instruction or training is added advantage. 

    Key Skills and Competence

    Knowledge of adult instructional and learning theory and principles
    Knowledge of training methodologies
    Knowledge of learning management systems
    Background in human resources management is an added advantage

  • Employee Relations Manager

    Employee Relations Manager

    Job Description

    PRIMARY RESPONSIBILITIES:  

    Developing and ensuring consistent application of employee relations policies and procedures as well as monitoring of staff motivation levels with a view of promoting employee satisfaction.
    Creating and implementing all employee relations related practices, policies, procedures and strategies with the goal of promoting a positive culture and high employee performance.
    Contribute to the development and implementation of ER strategy across the business.
    Address conflicts and strive to resolve them in a positive manner that benefits all parties and facilitates healthy work relationships and manage the administration of all discipline/grievance issues as per discipline /grievance procedure.
    Coordinating disciplinary procedures and systems; handling disciplinary cases; attending disciplinary hearings, confirming minutes and issuing verdicts with minimal litigation.
    Design programs to ensure the fair treatment of employees and effective communication between employees and managers and provide guidance to line managers on behavior management and effective counselling to staff.
    Listen to and address employee concerns, resolve employee issues and handle complaints to protect the interests of all parties involved and encourage a supportive atmosphere in the workplace.
    In conjunction with the other relevant parties in HR should develop, implement, and update Human Resources employment policies and procedures.
    Gathers and thoroughly documents all facts through interviews, records, and other sources; evaluates the validity of complaints, violations of policy, and proper course of action.
    Liaison on industrial relations matters – attending conciliation meetings with union and labour officers including negotiations for CBA. 
    Any other task as assigned.

    PERSON SPECIFICATIONS: 
    Academic Qualifications 

    University degree – Bachelor’s degree in HR / Business Administration or related field  
    Any additional qualifications in Employee or Industrial Relations would be an added advantage.

    Professional Qualifications 

    Post Graduate Higher Diploma in HR. 
    CHRP Certification would be an added advantage

    Experience Requirement

    6 years’ experience managing HR processes in a labour intensive industry and 2 years’ must experience specifically in labour and employee relations management.

    Skills

    Interpersonal skills – essential to identifying the needs of employees and management.
    Knack of problem-solving  – devise solutions to issues that arise in the workplace
    Strong negotiation and persuasion skills – effectively influence all stake holders in a way that results in acceptance, agreement or behavior change.    
    Communication skills – ability to listen and understand concerns and provide answers to complex workplace questions.
    Strong analytical skills – to assess situations, make accurate observations and arrive at well informed decisions. 
    Resilience – Able to remain calm, stable and in control of themselves in potentially emotional grievance handling and disciplinary.
    Work place pressure – Maintain effective work behavior in the face of setbacks or overwhelming work demands.
    Proficiency – in use of MS office tools.

    KEY COMPETENCE:

    Knowledge of Labour /Employment law and its practical application. 
    Knowledge of current trends and best practice of employee involvement and industrial relations.
    Good awareness of the internal and external industrial environment and successful adaptation to changing demands and conditions of ER landscape.
    Knowledge and effective application of all relevant retail policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Procurement Officer

    Procurement Officer

    Tuskys is seeking to hire an experienced, dynamic and result oriented individual to fill the position of Procurement Officer – Non Merchandise.
    Job Purpose / Summary: The role of the successful candidate is the development of effective and transparent procurement processes for Non-Merchandise Items, development of supplier partnerships and contract management processes so as to achieve high standards of quality, supplier performance and security of supply, continuous management of costs of supply to maintain competitive levels and to optimize value from the total procurement spend for the company.
    Duties and Responsibilities

    Strategic sourcing of Works and Professional Services and related materials.
    Developing procurement policies and procedures.
    Manage commercial solicitations (EOI, RFI, RFP, RFQ, and ITT).
    Procurement spend value optimization.
    Managing all stock levels all inventory control related activities by executing inventory control measures.
    Responsible for cost and Quality management.
    Ensure all standards are adhered to corporate governance:
    Supply Risk Management.
    Business Contracts management.
    Performance Management & Reporting.
    Other duties/tasks from time to time as assigned by your supervisor.

    Required Qualifications

    Degree in Technology, Engineering, Business or similar qualification.
    At least a Graduate Diploma Qualification in Supply chain management.
    ERP including in-depth knowledge in Materials Management Areas like Purchasing and Inventory.
    Microsoft Office productivity packages, internet and e-mail – intermediary.
    5+ years of experience in Procurement. Significant expertise in the specialized field of Works and Service Procurement.
    Solid knowledge of cost elements and drivers of Non-Merchandise Items.
    Significant expertise in legal contract negotiations and risk management.
    Responsibility for procurement policy development, procurement performance management and supplier partnership development in an environment leveraging ERP and technological capabilities for procurement-related functions and processes
    Management Skills
    High integrity and ethical standards
    Analytical skills
    Good communication and interpersonal skills for a demanding and customer focused working environment.
    Team player with excellent influencing skills
    High level of Initiative and self-drive
    Problem solving and decision-making skills.
    Ability to collaborate with cross-functional stakeholders at all levels of the organization
    Consistent follow-up skills, demonstrated project management abilities.
    Demonstrated negotiation skills