Jobs Kenya

Company Details: Company Information Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

  • Senior Manager Credit Risk Management Secured

    Senior Manager Credit Risk Management Secured

    JOB SUMMARY

    The Senior Manager Credit Risk Management is responsible for identification, assessment, monitoring and mitigation of Credit Risk covering but not limited to Secured Products within the Africa Retail Business. The role holder will ensure that the strategies drive strong financial performance within the allowed risk appetite while maintaining strong risk controls. The Head of Credit Risk Management will regularly engage Country, Regional and Group senior management within Risk, Product, Lending and Finance to drive business forward.

    RESPONSIBILITIES
    Strategy

    Managing the Credit risk profile of the Secured portfolio (Mortgages, Auto and Wealth Lending) within the Bank’s risk appetite. Ensure consistent application and enforcement of the policies, processes, and controls.    
    Develop, test, optimise and implement Credit strategies in accordance with strategic objectives.
    Uphold the integrity of risk/return decisions, ensuring credit origination and control decisions are properly informed and consistent with strategy.

    Business

    Act as second line of defence LOD.
    Prepare Consumer Banking Secured (Mortgages, Auto and Wealth Lending) Credit documents including Credit Approval Documents (CAD), Credit Procedure Manual (CPM) and Campaign Recommendation Document (CRD).
    Integration of Group Credit Policy/Standards with Consumer Banking Secured Lending strategy/plan and ensuring adherence to Group Credit policy/standards in the Africa countries
    Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.

    Processes

    Assist the Regional leadership in maintaining the Consumer Banking Credit Policy to ensure policy aligns with the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls
    Monitor, review, and control risk profiles to ensure that portfolio shape is in line with strategy.
    Continuously improve the operational efficiency and effectiveness of risk management processes

    People & Talent 

    Ability to influence people who are not direct reportees.
    Strong stakeholder management skills.
    Ability to work with diverse teams across different geographies.
    Be a team player

    Risk Management

    Partner with the Group Credit Risk Management team to develop and execute the desired long-term shape of the Secured portfolio together with business stakeholders based on (a) strategy, (b) Here for Good and Treat the Customer Fairly principles (c) risk-return trade-off and risk appetite (d) volatility tolerance
    Proactively identify portfolio problems and take corrective action by effective use of MIS and Analytics
    Ensure compliance to Group Policies for Secured segments, ensuring timely gap analyses are done and dispensations obtained where required.
    Own and implement effective quality assurance framework across all secured portfolios.
    Maintain a good understanding of the requirements of key external stakeholders in respect of credit risk management and ensure these are well understood internally and reflected in internal procedures
    Ensure timely reporting of related portfolio information to Chief Credit Officer and to other relevant Country or Regional Committee’s or Forums

    Governance 

    Ensure that material risk exposures and related issues are reported to the responsible governance committees and to Group and business-level committees as appropriate
    Ensure first line process owners understand and accept the risk management responsibilities under Operational Risk Framework
    Ensure implementation and enforcement of the credit policies and risk control procedures.
    Review program proposals for new and existing products submitted by countries for approval, ensuring all risk dynamics are properly addressed and controlled
    Assist the countries in maintaining the Consumer Banking Credit Policy to ensure policy aligns with the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls.

    Regulatory & Business Conduct 

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the [Africa Consumer Private and Business Banking Risk team  to achieve the outcomes set out in the Bank’s Conduct Principles
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders
    Internal

    Members of Consumer Private and Business Banking Risk Management Group (CCO, CCH’s and Group CRM)
    Regional and Country Heads of Credit Initiation/ Risk Operations
    Regional and Country Heads/ Fraud Risk Managers
    Cluster & Country Consumer Banking Heads
    Members of Country and Cluster Consumer Banking Leadership Teams
    Country and Cluster Heads of Control functions
    Group Internal Audit
    Country Finance

    External

    Credit Bureaus
    External auditors

    Other Responsibilities

    Embed Here for good and Group’s brand and values in Risk; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

    QUALIFICATIONS

    At least 7 years of Risk experience especially in Retail Credit Risk Management and Risk operations.  Expertise in other areas of risk management other than Credit Risk management is an added advantage.
    Appropriate academic training; Minimum BA/BSC degree.
    Good knowledge and grasp of banking practices, Consumer Banking lending products and awareness of the regulatory frameworks across the Africa region.
    Stakeholder management skills.  Ability to work with people across the SCB network
    Excellent communication skills.

    Apply via :

    scb.taleo.net

  • Sr Manager, CRM Business Banking – Africa

    Sr Manager, CRM Business Banking – Africa

    The Role Responsibilities

    The Senior Manager Credit Risk Management is responsible for identification, assessment, monitoring and mitigation of Credit Risk covering but not limited to Business Banking Products within Africa CPBB. The role holder will ensure that the strategies drive strong financial performance within the allowed risk appetite while maintaining strong risk controls.
    The Senior Manager Credit Risk Management will regularly engage Country, Regional and Group senior management within Risk, Product, Lending and Finance to drive business forward. 

    Strategy

    Managing the Credit risk profile of the Business Banking within the Bank’s risk appetite. Ensure consistent application and enforcement of the policies, processes, and controls.    
    Develop, test, optimise and implement Credit strategies in accordance with strategic objectives. 
    Uphold the integrity of risk/return decisions, ensuring credit origination and control decisions are properly informed and consistent with strategy.

    Business

    Act as second line of defence LOD. 
    Prepare Business Banking Credit documents including Credit Approval Documents (CAD), Credit Procedure Manual (CPM) and Campaign Recommendation Document (CRD). 
    Integration of Group Credit Policy/Standards with Consumer Banking Secured Lending strategy/plan and ensuring adherence to Group Credit policy/standards in the Africa countries
    Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.

    Processes

    Assist the Regional leadership in maintaining the Consumer Banking Credit Policy to ensure policy aligns with the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls
    Monitor, review, and control risk profiles to ensure that portfolio shape is in line with strategy.
    Continuously improve the operational efficiency and effectiveness of risk management processes

    People and Talent

    Ability to influence people who are not direct reportees.
    Strong stakeholder management skills.
    Ability to work with diverse teams across different geographies. 
    Be a team player 

    Risk Management

    Partner with the Group Credit Risk Management team to develop and execute the desired long-term shape of the Secured portfolio together with business stakeholders based on

     strategy,
     Here for Good and Treat the Customer Fairly principles 
    risk-return trade-off and risk appetite 
    volatility tolerance

    Proactively identify portfolio problems and take corrective action by effective use of MIS and Analytics
    Ensure compliance to Group Policies for Secured segments, ensuring timely gap analyses are done and dispensations obtained where required.
    Own and implement effective quality assurance framework across all secured portfolios. 
    Maintain a good understanding of the requirements of key external stakeholders in respect of credit risk management and ensure these are well understood internally and reflected in internal procedures
    Ensure timely reporting of related portfolio information to Chief Credit Officer and to other relevant Country or Regional Committee’s or Forums

    Governance

    Ensure that material risk exposures and related issues are reported to the responsible governance committees and to Group and business-level committees as appropriate
    Ensure first line process owners understand and accept the risk management responsibilities under Operational Risk Framework
    Ensure implementation and enforcement of the credit policies and risk control procedures.
    Review program proposals for new and existing products submitted by countries for approval, ensuring all risk dynamics are properly addressed and controlled
    Assist the countries in maintaining the Consumer Banking Credit Policy to ensure policy aligns with the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls. 

    Regulatory and Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the [Africa Consumer Private and Business Banking Risk team  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders
    Internal 

    Members of Consumer Private and Business Banking Risk Management Group (CCO, CCH’s and Group CRM)
    Regional and Country Heads of Credit Initiation/ Risk Operations
    Regional and Country Heads/ Fraud Risk Managers
    Cluster & Country Consumer Banking Heads
    Members of Country and Cluster Consumer Banking Leadership Teams
    Country and Cluster Heads of Control functions
    Group Internal Audit
    Country Finance

    External

    Credit Bureaus
    External auditors

    Other Responsibilities

    Embed Here for good and Group’s brand and values in Risk; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

    Our Ideal Candidate

    At least 7 years of Risk experience especially in Retail Credit Risk Management and Risk operations.  Expertise in other areas of risk management other than Credit Risk management is an added advantage.
    Appropriate academic training; Minimum BA/BSC degree.
    Good knowledge and grasp of banking practices, CPBB lending products and awareness of the regulatory frameworks across the Africa region.
    Credit training including CSAs, BB CSAs
    Stakeholder management skills.  Ability to work with people across the SCB network 
    Excellent communication skills.

    Role Specific Competencies

    Analytical Skills
    Retail Credit Risk Management
    Wealth Lending
    Risk Operations
    Interpersonal skills
    Communication Skills

    Apply via :

    scb.taleo.net

  • Financial Markets Sales

    Financial Markets Sales

    RESPONSIBILITIES
    Strategy

    The role covers all aspects of origination and execution of Financial Markets Products to  Financial Institutional clients spanning Banks & Broker Dealers, Strategic Investors & Public Sector and Development Organisations. The team works hand-in-hand with origination, structuring, trading and research to deliver best-in-class solutions for our clients across Foreign Exchange, Rates, Credit and Commodities.The primary responsibility is scaling up the business for the franchise through cross-sell of SCB’s FM product suite across FX, Rates, Credit and Commodities.

    Busines

    Develop a thorough appreciation of each allocated customer’s business and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal RM for each customer as well as through direct contact with the customer.
    Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, and provision of relevant ideas.
    Respond speedily and positively to all requests from customers for a specific transaction, or for more general discussion on suitable solutions or introduction to a more appropriate contact within SCB
    Drive account planning and active management of key clients to develop the FM wallet.
    Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective
    Liaise with the RMs and SCB product specialists in other regions in which customers are active, to introduce the customer to other SCB products, and to contribute to the relevant regional global customer database
    Work closely with the Trading desks to ensure risk is managed and transferred adequately, the Bank continues to respond to market changes in a timely manner and efficiency on pricing client transactions

    Processes

    The role will involve liaising with clients and executing trades and orders in line with SCB’s policy and procedures consistent with all FM Sales staff globally including Order Handling, Record Keeping and Best Execution
    Monitor the utilization of each client’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction
    Maintain an updated account plan for Financial Markets products for each client. Use to identify potential relationship growth areas and create action plans for addressing opportunities accordingly.
    Ensure adherence to all internal and external regulations.
    Ensure adherence with the obligations to prevent money laundering under the Group Policy and Standards and under local laws and regulations.
    Contribute towards highlighting any need to update procedures and controls as a result of changes in products, systems, policy or regulations.

    People & Talent

    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners.
    Ensure active communication of vision, priorities and progress to the business to foster engagement, awareness and motivation
    Contribute to continuous process improvement and sharing best practice.

    Risk Management

    Adherence to all Group Policies and relevant legislation covering credit, operational, reputational risk among others
    Commitment to Group Code of Conduct
    Timely completion of all e-leaning, attestations and requests for information

    Governance

    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
    Willingness to ‘speak up’ in the event of any realised or perceived breach of group conduct rules or laws by colleagues.
    Willingness to work with any local regulators in an open and cooperative manner

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Support the Financial Markets team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Local regulator prescribed responsibilities.

    Key stakeholders

    FM Trading, Sales, Structuring, Financing and Research Teams
    Client Coverage & Product Partners
    FM Regional Heads
    Technology, Finance, Control & Risk Functions
    Legal and Compliance
    Credit and Market Risk Functions

    Other Responsibilities

    Embed Here for good and Group’s brand and values in daily behaviour.
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

    Our Ideal Candidate

    A University degree required.
    ACI Dealing Certification.
    Knowledge of Fixed Income, Foreign Exchange and Money Markets and related products.
    Conversant with all operational aspects of Financial Markets.
    Must possess the ability to work quickly and accurately under pressure.
    Must possess good analytical skills to be able to structure deals.
    Must possess excellent Marketing and Communications skills

    Role Specific Technical Competencies

    Client Pitching
    Foreign Exchange
    Money Markets
    Forwards and Futures Hedging
    Interest Rate and Currency Swaps
    Credit Derivatives

    Apply via :

    scb.taleo.net

  • Senior Relationship Manager

    Senior Relationship Manager

    Roles and Responsibility
    Strategy

    Responsible for team targets by driving profitable revenue and volume growth from the portfolio with a focus on deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

    Key Responsibilities:

    Portfolio growth
    Revenues growth
    Cost Management
    Service Excellence
    Operational Excellence and Compliance

    Business

    Engaging and deepening activities
    In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.
    To foster and deepen client relationship by providing regular market information updates and trend analysis on international equities, unit trust, bonds and other investment instruments and follow up calls / visits to assist them in their investment decisions.
    To conduct regular checks on market trends and competitors’ programme offering and activities. This is to assist /initiate efforts to increase product differentiation and enhance attractiveness of programme.
    To plan, target and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen.
    Proactively engaging with the “Hidden Affluent” by having complete knowledge of the clients in terms of the profile & assets to create analytics-backed next best conversation
    Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc.

    To acquire from individual client referrals and actively engaging them during the first 3 months by:

    Meeting the client in person to discuss on advisory needs (once a month/quarter)
    Connect client with specialists
    Set up products holding
    Conduct/connect for periodic CDD
    Conduct fulfilment & activate

    Supporting the client on any client-initiated needs by:

    Proactively reaching out to client for advice discussions
    Delivering on transactions, service requests, mobile/online training
    Updating CDD
    Managing Client’s credit situation

    Processes

    Refer most servicing activities to Client Servicing Managers (as and when request by clients)
    To recommend improvements in operational processes, procedures and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
    To comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

    Risk Management

    Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. 
    Read, understand and comply with all provisions of the Group Code of Conduct. 
    Sound knowledge of all aspects of general banking, retail operations and credit operations 
    Deposit and lending products / inspection and audit requirements, as applicable. 
    Awareness of all the policies and procedures issued in relation to money laundering prevention. 
    Ensure CDD compliance for all new to bank and existing customers. 
    Ensure zero operational loss and effective complaint management. 
    Report any suspicious transaction immediately to the supervising officer of Fraud Control 
    Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating 

    Regulatory & Business Conduct 

    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya Affluent] to achieve the outcomes set out in the Bank’s Conduct Principles.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders

    Priority Wealth Specialist 
    Branch Managers 
    Priority Client Service Manager 
    CDD 

    Our Ideal Candidate

    C.I.S.I Training Required.
    Relationship Management Trainings

    Role Specific Technical Competencies

    Relationship Management Skills
    Effective understanding of client needs
    Superior knowledge of Investment Solutions
    Effective Communicator with Good interpersonal skills
    Experience in selling and servicing community clients is an added advantage

    Apply via :

    scb.taleo.net

  • Business Manager, Financial Markets – East Africa

    Business Manager, Financial Markets – East Africa

    The Role Responsibilities
    Strategy

    Definition and execution of the regional FM strategy and business initiatives aligning with the global FM strategy.

    Business

    Articulation of business performance and underperformance to stakeholders.
    Business budgeting and forecasting where required.
    Driving and management of a prudent cost and risk culture.
    Identification and unblocking of business issues.
    Support product launches locally.

    Processes

    Continuously seek out process simplification and process re-engineering opportunities to improve operational efficiency.
    Partner with global and local stakeholders and partners to agree prioritise for execution.
    Keep up to date with local regulations to assess impact / business opportunities and manage any changes to business processes and infrastructure.
    Import and export best practices with wider FM regional COO teams.
    Represent the business when interacting with the support functions.

    People and Talent

    Lead, manage and develop a high performing FM COO East Africa team in supporting the FM Regional Head and local FM Head in managing and running the local FM businesses.

    Risk Management

    Running of the local FM Non-Financial Business Risk Forums (FM NFRFs).
    Lead the identification, assessment and mitigation of operational risks in-country.
    Establish and execute effective controls to measure, monitor, assess, report and escalate risks (operational and regulatory) where appropriate.
    Delegate for FM Heads where required

    Governance

    Supervision of FM, and oversight of Treasury Markets, and Capital Markets Products and Solutions (CMPS) in the dealing rooms in the Region, where applicable.
    Ensuring dealing room staff adhere to internal and external processes and procedures, and governance practices set out by the FM risk committees.
    Supervise and coordinate in-country front office compliance reviews to ensure regulatory requirements are met and audits.
    Provide business support on dealing room management, eg. capacity planning, business continuity, access controls, Service Level Agreements, licensing, etc.

    Regulatory and Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the FM COO East Africa team to achieve the outcomes set out in the Bank’s Conduct Principles.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders

    Financial Markets Heads
    Local front office desk heads, including TM, and CMPS
    Regional and local CTOOs
    FM Product COOs
    Compliance, local and FM
    Operational Risk, local and FM
    FM Audit
    FM Operations
    Traded Credit and Market Risk
    Finance, local and FM

    Other Responsibilities

    Embed Here for good and Group’s brand and values in FM COO East Africa team

    Our Ideal Candidate
    Role Specific Competencies

    Financial Markets
    Project Management
    Governance and Control

    Apply via :

    scb.taleo.net

  • Collector, Tele-Recoveries

    Collector, Tele-Recoveries

    The Role Responsibilities

    Manages the day -to-day management of post charge off accounts by the effective implementation of recoveries strategy
    Reviews recovery processes to ensure cost effectiveness and also identifies risk and opportunities to streamline operations, improve service and minimise losses

    Responsibilities

    Good negotiation and communication skills. 
    Understands market trends and can interpret impact on the CPBB portfolio 
    Full knowledge of Credit Risk- CPBB Products and those of the competitors 
    Good Computer skills with knowledge of the Credit MIS

    Regulatory and Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Our Ideal Candidate

    Graduate with 2-year experience in Credit preferably Debt recovery.
    Good negotiation and communication skills.
    Understands market trends and can interpret impact on the RB portfolio
    Full knowledge of Retail Client Products and those of the competitors
    Good Computer skills with knowledge of the Credit MIS

    Role Specific Competencies

    Good negotiation and communication skills.
    Understands market trends and can interpret impact on the RB portfolio
    Full knowledge of Retail Client Products and those of the competitors
    Good Computer skills with knowledge of the Credit MIS

    Apply via :

    scb.taleo.net

  • Value Centre GM, Medium Enterprise Banking

    Value Centre GM, Medium Enterprise Banking

    The Role Responsibilities

    Pre-Launch of Medium Enterprise (ME): To form and lead country roll-out taskforce comprising of Product, Segment, Risk, Risk Operations and Distribution stakeholders.
    Post Launch of ME: To manage the Medium Enterprise Business within Business Banking to achieve the revenue, profit and cost targets agreed in the annual budget.

    Strategy

    Form and lead country roll-out taskforce and conduct regular project workgroup sessions for a successful ME launch.
    Develop strategies, prescribe performance delivery standards and revenue targets for Medium Enterprise.
    Liaise with Product on finalising Medium Enterprise CVP. Assess product offerings that are relevant to ME clients and to be enabled as part of ME launch.
    Ensure accurate and timely delivery of client journeys, scripts and offers with appropriate infrastructure in place.
    Work with stakeholders to ensure achievement of Segment-wise acquiring targets. Identify bottleneck issues and address root cause as required.
    Deliver Medium Enterprise client relationship standard operating model and capacity framework, including

    Client coverage and account assignment rules in a team-based way of working.
    Client contact and service standards.

    Business

    Work with Product to define overall performance standards & KPIs and achieve deepening targets.
    Standardize required framework of MIS tracking.
    Develop reward framework and ME frontline job families’ scorecards / KPIs.
    Define sales processes and standards for sales quality metrics.
    Strengthen hiring and career development model working with HR / Learning teams.

    Processes

    Streamline processes to promote and maintain the highest standard of quality customer service in Consumer, Private and Business Banking to enhance revenue generation and be ahead of competition.

    People and Talent

    To create ownership to agreed strategies and business goals, mobilise and motivate the workforce to achieve these common goals, Ensure all roles within Medium Enterprises segment are coordinated throughout the change processes to maintain efficient banking services to customers and to establish clearly defined job objectives for direct reports and monitor achievement on regular basis, providing direction as necessary.

    Risk Management

    To ensure all risk within Medium Enterprises segment is minimised and systems are in place to monitor and eliminate risk across all areas of the segment and to achieve a general high degree of risk control as laid down by the Bank policy.

    Governance

    Work with People Capability/ curriculum architects to set training standards including those related to compliance & governance areas.
    Work collaboratively with CFCC, AML, L&C on Client Due Diligence and KYC processes.
    Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, misrepresentation, fraud and for adherence to Treating Clients Fairly principles.

    Regulatory and Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Medium Enterprises team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders

    Value Centre GM, Business Banking Kenya
    Head CPBB, Kenya & East Africa
    Regional Head of Personal, Business Banking & Digital, AME/E

    Other Responsibilities

    Embed Here for good and Group’s brand and values in CPBB Kenya
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

    Our Ideal Candidate

    Experience in market and competitive offerings / landscape in the ME space.
    Enhanced knowledge of Medium Enterprise products.
    Strong analytical and core banking knowledge.
    Strong businesses and financial knowledge.
    Strong inter-personal skills and ability to influence other functions.
    Good understanding of rewards and compensation, people development.
    Knowledge of processes related to client acquisition, privacy, regulatory compliance, KYC and CDD.

    Role Specific Competencies

    Credit Skills
    Trade Skills
    Commercial Awareness
    Experience In Corporate Banking

    Apply via :

    scb.taleo.net

  • Head, Bancassurance, Kenya & East Africa

    Head, Bancassurance, Kenya & East Africa

    The Role Responsibilities
    Strategy

    Grow Affluent Business with Life Insurance by 100% in 3 years.
    Increase SME participation with General Insurance by 100% in 3 years
    Increase number of New to Wealth clients by 12,000 in 3 years

    Business

    Ex-Officio Director & Principal of Standard Chartered Bancassurance Intermediary Limited
    Present a management report to the SCBIL board on a quarterly basis
    Develop and launch Life and General Insurance products in line with the strategic objectives of the business and client need.
    Provide leadership and management support to staff within the Bancassurance business
    Drive and regularly report on overall Bancassurance financial performance for Country, Regional and Group leadership and stakeholders
    Develop digital capabilities and achieve digital sales targets
    Retain and service existing Bancassurance portfolio
    Onboard, monitor and manage Insurance Service Provider relationships

    Processes

    Ensure a robust process flow for all Bancassurance products is in place
    Ensure that all process flows support agreed TAT
    Support Operations and Frontline teams to work within the approved process flow and product TAT
    Include Process training in annual Bancassurance certification
    Resolve customer complaints and improved overall customer experience for Banca products

    People and Talent

    Support direct reportees in product development, sales management, stakeholder management and proposition responsibilities
    Identify and create a development plan for successor of Head Bancassurance, Kenya and East Africa
    Identify and create a development plan for successor for Product manager, Uganda, Tanzania Banca Heads and Sales manager roles
    Facilitate learning, growth and development opportunities of Bancassurance team

    Risk Management

    Monitor and manage overall Bancassurance business risk according to local regulations and internal policies
    Ensure active monitoring and maintenance of risk management policies and controls / standards

    Governance

    Monitor and Manage Business conduct of Bancassurance team
    Ensure all insurance-related staff and activities are compliant with local and Group policies / standards / controls
    Ensure that the country is compliant with local insurance regulations and guidelines

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya Bancassurance team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Adhere to Central Bank of Kenya and Kenya Insurance Regulatory Authority Bancassurance reporting, business operating and business conduct guidelines.
    Serve as a Director of the Board of Standard Chartered Bancassurance Intermediary Ltd.
    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

    Our Ideal Candidate

    Certificate of Proficiency in Insurance awarded by the Kenya College of Insurance
    Bachelor’s degree in Finance or Insurance related discipline
    Minimum 5 years’ experience in insurance business or banking
    Membership with Bancassurance Association of Kenya

    Apply via :

    scb.taleo.net

  • Head of Communications, Kenya

    Head of Communications, Kenya

    Job Summary

    Accountable to Head Corporate Affairs Brand & Marketing (CABM) for Internal and External Communications initiatives.
    Develop the medium-term operational plans to manage/coordinate all communications for Kenya whilst ensuring consistent delivery that is aligned with the global agenda.
    Work closely with the businesses to ensure all communications are executed in a planned and consistent manner.
    Build profile of businesses and management externally within Kenya, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise and community initiatives.
    Be a trusted advisor to the franchise for management of reputational risk across all business functions and segments.
    Lead the team and identify opportunities to bring expertise and creatively build profile of the businesses both internally and externally. Effectively focus on strategy, business capabilities and achievements, thought leadership, management expertise and community initiatives to control the narrative.
    Ensure regular reporting to Head of CABM, Kenya on issues that require early alerts.

    Responsibilities
    Strategy

    Development and implementation of an internal and external communications strategy consistent with the business strategy
    Provide key strategic communications advice to CEOs and business leaders in country.
    The role holder is required to develop and implement strategies to build and protect the reputation of the Bank both externally and internally. This is achieved via a programme of media relations, internal communications, government relations, corporate responsibility, community relations and investor relations.
    Manage internal and external communications resources to budget

    Business

    Coordinate internal and external communication plans across all channels, press, thought leadership, web, audio calls, videos
    Identify and coordinate opportunities for senior management to act as “trusted counsel” to Governments and other actors on key policy issues.
    Collaborate with colleagues across Corporate Affairs to ensure continuous best practice sharing and improvement in the function.

    Processes

    Develop and maintain a network of key press contacts with knowledge of the Bank’s strategies and capabilities
    Manage resources to execute internal and external communications plan across the country.
    Ensure appropriate training for spokespeople and ensure access to press is controlled.
    Develop an effective system for timely and high-quality reporting and intelligence on politics and policy change.

    People & Talent

    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
    Ensure the provision of ongoing training and development of people and ensure that the team is suitably skilled and qualified for their roles.
    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
    Assess and measure the team’s activities to ensure alignment with plans, forecasts, and capacity models.

    Risk Management

    Demonstrate shift towards anticipation of risk.
    Provide leadership and coordination of issues and crisis communications to the functions at cluster and country level.

    Governance

    Ensure adherence to the risk management framework, Group Code of Conduct and various policies, procedures, and Guidelines of the bank by the regional CABM Teams.
    For Corporate Affairs, be the Reputational Risk Control Owner’s representative, enforcing the associated policies and procedures across the bank.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the .
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya Corporate Affairs, Brand and Marketing team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders

    Country Head of CABM
    Regional Head of CABM
    Head of Communications, AME
    Country CEO
    Country Client Business Heads
    Country Functions Heads
    Country CABM team
    Media agencies
    Online partners
    Vendors and suppliers
    Editors and journalists
    Network with peers in the industry and other sectors via various strategic business / PR bodies in the country.

    Other Responsibilities

    Embed Here for good and Group’s brand and values in the CABM team
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

    Qualifications

    University degree in Business, Communications, Public Relations or Finance discipline.
    In-depth knowledge of the local business and political environment.
    Digital marketing flair with the ability to do digital PR
    Strategic advocacy and communications planning.
    A proven track record for managing teams to get results. Strong track record in a reputable organisation – preferably an international organisation.
    Strong FMCG, banking, financial services and / or technology pedigree desired.
    Uses knowledge, communication and relationship skills to positively influence key decisions.
    Excellent networking skills
    Strong networks with the media
    Government relations
    Forms effective relationships with key stakeholders across the matrix
    Ability to stand up for what is right, in the face of adversity.
    Excellent communications: clear oral and written skills, effective questioning, and active learning
    Superior inter-personal and presentation skills.
    Cultural sensitivity and awareness

    Apply via :

    scb.taleo.net

  • Senior Manager, International Banking Senior Relationship Manager

    Senior Manager, International Banking Senior Relationship Manager

    Roles and Responsibility
    The purpose of the role is Team Lead to:

    Acquire new to bank customers International Banking (IB) clients with specified service standards with a special focus on HNW segment
    Drive profitable growth by deepening and servicing long-term relationships with IB/HNW clients

    Implementation and oversight of the below individual responsibilities:

    Deliver Acquisition for International clients, Net New Money, AUM, and revenue growth targets and key operating metrics (such, client acquisition, client satisfaction, portfolio mix).
    Participate in Priority Banking marketing and promotional activities for new to bank customer acquisition.
    Ensure all acquired New to Bank customers are adequately funded to meet the Priority & International Banking qualified status
    Organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
    Solicit referrals from other parts of SCB e.g. Other Relationship Managers. from SME, CCIB, New Business etc.
    Maximize cross sell opportunities together with the Relationship Managers.
    Ensure adherence to account opening and sales process and stringent service standards are in compliant with local regulatory requirements.

    Drive and implement strategies

    Accelerate client acquisition and penetration in target segments
    Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.
    Inculcate a robust and deep-rooted service culture
    Ensure accurate and timely delivery of client journeys and scripts.
    Work with stakeholders to ensure achievement of Segment-wise targets.
    Conduct root cause analysis and de-bottleneck issues as required.

    Performance Measurement & Tracking

    Responsible for defining strategy for conversion of leads provided by Segment.
    Work closely with Digital channels on fulfillment of Online acquisition and ongoing usage
    Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
    Ensure high level of FLC and upkeeping the service standards in our touchpoints
    Ensure deliverables in KPIs/ budget / scorecards, productivity, team partcipationare met

    Ensure compliance and familiarity to standards

    Adherence to laws and regulations, country engagement rules , internal risk and compliance policies and the Group Code of Conduct
    Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
    Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
    Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
    Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why
    Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
    Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management
    To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
    To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
    Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
    Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
    Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.
    Ensure timely completion of CPD hours
    Embed strong 1st line credit and conduct mindset and capabilities
    Strengthen staff awareness/knowledge of cyber risk via training of “good” practices and lessons from market incidents

    Financial Objectives

    Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
    Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
    Periodic review with stakeholders on the sales channel’s deliverables and effectiveness
    Deliver against budget/ forecast and ensure business delivery is done with good conduct

    People and Talent

    Support direct reportees in product development, sales management, stakeholder management and proposition responsibilities
    Coach, equip, empower and energize both the frontline and support staff to deliver the best result
    Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
    Engage Training to address training needs, implement training roadmaps
    Ensure sales channel’s discipline in HR & training related matters
    Be an effective agent of change and role model for talented staff throughout the bank
    Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs
    Develop strategies to improve and grow International Banking Clients through client engagement, marketing and sales activities
    Meet with clients to identify their needs and solutions that can be met by the different Hubs ie India,UAE, Singapore, Jersey, Hongkong, China
    Set goals and objectives for each team member and provide regular feedback to help them improve performance.
    Collaborate with support functions, business partners, and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions.

    Risk Management

    Ensure the right type of client is recruited into the bank.
    Ensure that all account opening procedures are followed to ensure that we meet our regulatory requirements.
    Ensure that all documents/corroborations that are required are provided in a timely manner for new account and mortgage requirements.
    To ensure that our own internal policies are adhered to mitigate risks and comply with regulatory requirements
    Ensure CDD requirements are met in a timely manner as per the banks process and procedures.
    Do what is right in order to avoid reputational risks and operational losses.
    Understand the risk and control environment within area of responsibility and drive rectification as required.
    Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures.
    Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management

    Governance

    AML measures must be followed at all times.
    All procedures relating to onboarding and mortgage process must be completed.
    All CER must be followed at all times.
    All eLearning and courses required to keep compliance skills up to the required level must be completed in a timely manner.
    Group code of conduct must be followed and adhered to at all times
    Responsible for full CDD requirements for clients held with RM Portfolio.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Support the business to achieve the outcomes set out in the Bank’s Conduct Principles, such as Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

    Key Stakeholders

    Appropriate delegated authorities
    Team Leader incountry (Kenya) and in specific Hubs including UAE, Jersey, Singapore, China, Hong Kong and India
    Regional/ Hub Heads
    Business and Segment Heads
    CSU Team
    FCC & Compliance
    Operational Risk
    Credit Risk
    Operations
    RMs, Wealth, Insurance Specialists and Mortgage Specialist
    Platform Managers Specialists
    Client Service Managers
    Product Specialists and dedicated functional partners
    Relevant Front office colleagues

    Our Ideal Candidate

    Extensive customer contacts that qualify for the International Banking Segment
    Certified Financial Planner (CFP) would be useful
    Superior knowledge of Investment Solutions and Financial Markets.
    Possess diverse investment and market views to offer a concise and consolidated view of events to give the appropriate recommendation and guidance to clients.
    Make effective business decisions independently, based on sound financial and business principles.
    Competent in collaborating with product specialists to recommend product suite offerings for clients
    Effective understanding of client requirements and manage it without escalation.
    Minimum 6 years proven Sales and Relationship Management experienc

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :