Job description
To ensure Operational Risk Framework and all associated policies and procedures and the Risk Management Framework are effectively embedded and communicated in country, particularly in Functions.
To be the central point of contact for operational risks within the country arising within the processes, including being responsible for the evaluation of the design and operational effectiveness of all controls in Functions.
To ensure risks of processing failure in Functions are being actively managed and monitored on an end-to-end basis in country; including providing regular control assessments of required controls and escalation in instances
Key Roles and Responsibilities
Ensure that the business heads and relevant staff understand and accept their operational risk management responsibilities.
Periodically assess the country operational risk profile to maintain alignment with the risk appetite. Redesign controls as required in response to internal and external factors
Provide a central contact point and oversight over all controls required to effectively manage operational risk within the country that arises from the end to end processes
Challenge the completeness of risk identification, monitoring and assessment of the corresponding control activities required within the end to end processes to identify and remediate any significant deficiencies.
Ensure compliance with Operational Risk policy & procedures.
Validate and challenge the first line risk identification and assessment of gross and residual risks arising within the end to end processes.
Review and approve risk record templates for acceptance.
Ascertain and confirm that country risk registers, key risk indicators, key control indicators, and control sample testing are effectively implemented.
Periodically review operational risk assessments to ensure these appropriately reflect changes in environment, mitigating controls and the progress of treatment plans
Approve the classification and accurate reporting of operational risk losses.
Support the preparation and ensure the delivery of root cause analysis for Unsatisfactory Operational Risk event as per procedure.
Inform the development of country business plans, exercising appropriate focus on the implementation of robust operating environments, within risk appetite, to support business aspirations
Qualifications and Skills
Bachelor degree, preferably in Mathematics and Computer Science.
Strong skills in Bank’s operations particularly Operational Risk and Information Technology preferable.
Strong Analytical Skill
High Attention to details
Fluently Speaking / Writing in English
Experience in Operational Risk, Operations, Compliance and Technology preferable
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Company Details: Company Information Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.
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Senior Manager, Operational Risk- Functions Senior Manager, Trade, East Africa
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Collector, Tele-Recoveries
To manage and control all matters relating to non performing loans by constantly reviewing Collections and Recoveries procedures and ensuring early collection and or recovery actions are taken to maximise prospects of full recovery and execute the collection and recoveries strategy. Highlight and analyse credit failures as first level of contact with these issues and providing lessons learnt to improve the credit approval process.Key Roles and Responsibilities
Manages the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
Reviews processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
Highlights and analyses credit failures to identify ways of improving the credit approval process.
Works with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank
Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.
Legal, regulatory, economic and compliance including the following;
Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC;
Participate in and/or support the Bank’s effort to combat money laundering;
Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Qualifications And Skills
Graduate in any degree.
Credit skills
Good negotiation and communication skills.
Understands market trends and can interpret impact on the retail portfolio
Full knowledge of retail clients Products and those of the competitors
Good Computer skills with knowledge of the Credit MIS
Strong analytical skills and attention to detail
Basic Project management skills -
Data Center Administrator
Job description
To Administrate/operate Data Centre for East, Central and South Africa Region Systems (which includes e-BBS, e-BRANCH OPAL, IDS, OPICS, Filenet, e-OPS, MARCIS/LOS,SPARROW,ADC,SIGCAPMICR, Telecoms, ,VISA, ISIS,CMOD, Datastore, Samba, Collections, Microsoft Outlook, etc in an efficient manner to ensure maximum availability of online services to the banks customers.
To produce reports correctly and timely and ensure critical reports are received by users within the time agreed in Service Level Agreement.
To ensure that all processing is done expeditiously.
Ensure Malignance of a healthy environment through strict compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities.
Key Roles and Responsibilities
Ensure that all problems relating to hardware/software and operation are documented logged and reported to the Data Centre Manager and Stakeholders within Technology and Business Units.
Ensure that adequate stock of auxillary items to the computer equipment is maintained.
To run all the systems in the Data Centre including ATM Sparrow, ATM, EBBS, LOS, etc and associated peripherals.
To ensure all jobs are processed correctly as scheduled i.e. Start of Day, End of Day, Daily, and Weekly etc.
Ensure all output is of good standard and all jobs are correctly processed and output is produced in accordance with the requirements.
Ensure that housekeeping for all the systems is done strictly according to schedule and periodical-stripping schedules are complied with.
Ensure that system security is upheld as per Security Guidelines and report any potential risks.
Provide 1 st Level Support to branches and other users.
Get actively involved in DRP both in testing and also in event of a disaster.
Ensure that backups of all systems are done as per laid down procedures and ensuring back up tapes are securely taken to offsite.
Ensure the Implementation and monitoring of KYC & CRM measures is in line with Group and Regulatory requirements.
Ensure Customer Data Confidentiality is complied with at all time.
Ensure you do not recover upload files from backup folder with approval from Team leader and Data Centre Manager.
Ensure all reports are reviewed in Samba and CMOD upon completion of EOD.
Qualifications And Skills
At least University Degree in computer related field or equivalent.
At least 3 years Computer Operations experience especially System Administration.
A good Technical Understanding of Computer hardware and Software and operations
Knowledge of Banking, IT Functions, standard and procedures.
Knowledge of System hardware, Software and other products.
Knowledge of Communications hardware and Software equipment and network application.
Knowledge of System commands and utilities.
Hardware Support and administration ability.
Diversity and InclusionStandard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. -
Head Programme & Change Management
The role entails being the primary accountable executive for the delivery of Regulatory projects in the Eastern Africa cluster.
Other deliverables include delivery of a cost effective, consistent and high quality regulatory business solutions to user needs in Eastern Africa.
Being the primary accountable executive for the quality of all business systems in the sense that all new releases and any changes before deployment to live production have to be authenticated by way of operational readiness.
Being accountable for the delivery of operational readiness checks for Banks’ projects and changes within the region , Such projects will include system enhancements or single process changes.( Excludes major projects like EBBS and process overhaul – BPSOM)
Working with businesses and other Support functions in identifying, analysing and enhancing technology requirements for the business in Eastern Africa cluster.
Co-ordinating operational readiness for new system and or process changes
Ensuring Maintenance of a healthy business environment through strict Compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities
Key Roles and Responsibilities
Implementation of regulatory projects in Eastern Africa region
Integration of all new systems and changes by use of the acceptance mechanisms e.g. operational readiness
To ensure the delivery of consistent, high system and process solutions that meet business service requirements through reviewing system functional specs
Work in liaison with business functions across Africa to ensure effective tracking of system versions, processes and procedures
Enhance the utility of Information Systems within the business through new initiatives
Liaison with Chennai support centre for resolution of system related problems and change management
Ensure translation of business needs to software solutions
To build up the skills and quality of the business and process teams within the region
Work with business to ensure all changes to their processes are effectively captured, approved and updated in the main process data base
Software product evaluations – working with Chennai on functional specification definations
Responsible for ensuring that all business processes developed and / or adopted by the business are not in conflict with Group Standards
To ensure customer satisfaction with service performance
To develop and maintain close relationships with business functions and be part of the product and service development cycles
To migrate best practice ro / from other territories in the region
Keeping abreast of technology initiatives within the industry, in order to keep business appraised accordingly and identification of new market products and recommendation to the business
Track and monitor the testing and implementation of system software upgrades, fixes and new products
To ensure business users are adequately trained on new and updated systems as well as with associated processes
Carry out ad hoc reviews as indicated by Senior Management -
Head Programme & Change Management East Africa
Job description
The role entails being the primary accountable executive for the delivery of Regulatory projects in the Eastern Africa cluster.
Other deliverables include delivery of a cost effective, consistent and high quality regulatory business solutions to user needs in Eastern Africa.
Being the primary accountable executive for the quality of all business systems in the sense that all new releases and any changes before deployment to live production have to be authenticated by way of operational readiness.
Being accountable for the delivery of operational readiness checks for Banks’ projects and changes within the region , Such projects will include system enhancements or single process changes.( Excludes major projects like EBBS and process overhaul – BPSOM)
Working with businesses and other Support functions in identifying, analysing and enhancing technology requirements for the business in Eastern Africa cluster.
Co-ordinating operational readiness for new system and or process changes
Ensuring Maintenance of a healthy business environment through strict Compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities
Key Roles and Responsibilities
Implementation of regulatory projects in Eastern Africa region
Integration of all new systems and changes by use of the acceptance mechanisms e.g. operational readiness
To ensure the delivery of consistent, high system and process solutions that meet business service requirements through reviewing system functional specs
Work in liaison with business functions across Africa to ensure effective tracking of system versions, processes and procedures
Enhance the utility of Information Systems within the business through new initiatives
Liaison with Chennai support centre for resolution of system related problems and change management
Ensure translation of business needs to software solutions
To build up the skills and quality of the business and process teams within the region
Work with business to ensure all changes to their processes are effectively captured, approved and updated in the main process data base
Software product evaluations – working with Chennai on functional specification definations
Responsible for ensuring that all business processes developed and / or adopted by the business are not in conflict with Group Standards
To ensure customer satisfaction with service performance
To develop and maintain close relationships with business functions and be part of the product and service development cycles
To migrate best practice ro / from other territories in the region
Keeping abreast of technology initiatives within the industry, in order to keep business appraised accordingly and identification of new market products and recommendation to the business
Track and monitor the testing and implementation of system software upgrades, fixes and new products
To ensure business users are adequately trained on new and updated systems as well as with associated processes
Carry out ad hoc reviews as indicated by Senior Management
Qualifications and Skills
University degree in a technology related discipline
at least 8 years in a progressively senior IT management position
Indepth technology knowledge
Excellent inter-personal and communication skills
Experience in managing complex and large projects accross territories, with multiple vendor and customer interfaces
Good grasp of banking operations
Proven general Management capability
Diversity and InclusionStandard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. -
CSS Support Analyst
To provide 1 st and 2 nd line support for all Standard Chartered users, to respond to faults and to requests for change, inc. purchase and delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion
To plan, implement, subsequently maintain efficient, cost effective, production systems (Infrastructure and Applications) and services to local SCB businesses in line with the IT Technical Standards for Standard Chartered businesses.
To apply knowledge of IT, Financial products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas, networks, market information systems, services and communications.
Key Roles and Responsibilities
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within SCB locations.
To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting. Ensure the solutions provided by the project teams are adhered to the standards & guidelines
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, CSTs/ Optical, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change (Scheduled change & Remedy) management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised. Review the production implementation plan and ensure all areas are covered to avoid any production issues.
Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems
Local hands and feet on the ground along side the OSV
Security vulnerability management – MS & CVE patches, SVT outstanding issues, SAT completion/compliance, standard build usage
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Responsible for ensuring the system is running at its optimal capacity and no production issues due to lack of capacity
Qualifications and Skills
Technical – Must have
Strong PC / Server application skills
Strong knowledge of e-business systems and trading tools
In depth knowledge of client server technologies
Extensive exposure in Business services and the IT environments.
Strong knowledge of FX and MM products
Strong understanding of telecommunicationsnetworking
Project Management skills
Clear understanding of IT security policies
Strong will to achieve business objectives
Support Management
Technical – Nice to have
Knowledge of a database product, (Oracle/SQL)
Strong knowledge of market information systems and services
Strong knowledge of Dealer Voice systems
Unix Sys Admin 2 certified
MS Exchange; SCCM; WSUS
VMWare
Non Technical – Must have:
Strong interpersonal skills
Service Management skills and techniques
Ability to work effectively as part of global team
Very good communications skills
Completing tasks within deadlines
Management of external (vendor) resources
Ability to train operational staff in new procedures
Strong troubleshooting/problem assessment skills
Must be able to prioritise tasks
Must be flexible in terms of tasks
Must be able to work as part of a team (local & global)
Non Technical – Nice to Have
Banking experience
Quality & Process Improvements
Stakeholder Management.
Leadership -
Trade Product Manager – Transaction Banking
Key Roles and Responsibilities
Financial Performance and profitability
• Directly responsible for the Trade product P&L within the country Have clear responsibility over pricing for products and management of assets, contingents, and for the allocation of RWA (trade)
• Work with the Country TB head in the management of the country ALCOs in alignment. Monitoring market changes and pricing strategies.
• Directly responsible for driving investment business cases and the business operating model for the product line
• Determine standard product pricing and monitor collection of fee and NII for the product line.
• Develop jointly with the Sales team a local strategy to meet country objectives, in line with the overall Transaction Banking strategy
• Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge
• Drive end to end product performance, improving efficiency through the e-agenda, straight through processing, ensuring scalability to grow
Product Management and Development
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the Country Product head
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments
• Sponsor launches of product enhancements, new products, as required for Trade. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets
• Ensuring global training initiatives are executed across all countries in the region in line with the global commercialization agenda.
• Act as the main conduit for championing to Central Product for the product line and Client Access all investment cases (BRD or PAR or its equivalent) for product development or enhancements and for local regulatory requirements
Commercialisation
• Responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for it launch
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs ensuring delivery of Trade
• Provide ongoing support and training to TB sales, CIC, CC, GM, Risk and GTO staff to provide assistance to facilitate the closure of large or complex deals.
• Maintain high level client interaction. Approximately 20% of your time should be spent on client-related activities focused on strategic topics that help understand client needs and ensure an appropriate set of solutions delivered.
Leadership
• Be a lead market advocate for TB for the product line and seen as SME in the regional markets participating and representing the Bank in industry bodies and market forums. Build strong relationships with key regulators governing product line.
Risk & Governance
• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Trade products within the region.
• Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to BORF/CORGs/ CEF
• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
• Ensure timely renewal of country addendums (CAs) to PPGs and proactively work with stakeholders to identify and quantify new and existing risks. Actively participate in NPC roll out and execution in the region.
Qualifications and Skills
Academic or Professional Education/Qualifications: Professional Qualification in Business Management
Certifications/accreditations :Desirable – Professional certifications in Accountancy / Banking
Languages: English, Kiswahili is a good to have. -
Collections Manager
Key Roles and Responsibilities
* Ensure Credit Risk Management practices are embedded in the Collections Unit.
* Manage the secured portfolio (Personal Mortgage and Business Banking) irregular book to ensure subsequent losses are minimised through the effective implementation of collections activities as laid out in the collections strategies. Specifically, meet the service metrics detailed in the annual job objectives;
* Review processes within collections to identify opportunities and risks to streamline operations, improve service and minimise losses;
* Review Stresses Account Management (SAM) and BB Impaired portfolio for completeness.
* For allocated accounts, work with solicitors throughout the litigation process to ensure optimal collection with minimal legal cost to the bank;
* Work closely with Manager, BB Collections in respect of BB irregular accounts and mortgages and ensure appropriate strategy and follow up through SAM meeting.
* Legal, regulatory, economic and compliance including the following; – Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and CDD; – Participate in and/or support the Bank’s effort to combat money laundering; – Exercise due care and diligence on matters related to Money laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Qualifications and Skills
* Graduate with 2 year experience in Credit preferably Secured Collections and Recoveries.
* Credit skills
* Good negotiation and communication skills.
* Understands market trends and can interpret impact on portfolio behaviour.
* Full knowledge of Retail Bank Products and those of the competitors
* Knowledge of the Credit MIS
* Good Computer skills
* Strong analytical skills and attention to detail
* Basic Project management skills -
Country Technology Service Manager
Key Roles and Responsibilities
Primary job function will be to manage operations of the IT procurement and inventory management function.
Contributes continuously to coordinating and governing ITAM (IT Asset Management) processes linked directly to acquiring, receiving, warehousing, distributing, tracking, moving, adding, changing, recovering and disposing of IT hardware and/or software assets.
Builds strong working relationships with IT Service Desk, internal customers/end-users and other internal ITAM partners to ensure that hardware and software tracking data changes are known, understood and addressed appropriately.
Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization’s IT hardware and software.
Manage lifecycle of software and hardware assets in the asset repository tools, from their introduction to their retirement.
Produce and distribute reports on existing assets and CIs (Configuration Items) and their current status including compliance reports, conduct trend analyses.
Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources.
Design, implement and improve processes related to software and hardware asset management.
Create and maintain documentation of processes, procedures and reports.
Participate in other ITSM (IT Service Management) processes, or act as a backup as required to sustain operational activities.
Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
Research industry best practices and compare against the organization’s practices in order to establish benchmarks for managing IT assets.
Obtain hardware and software quotes on behalf of users and other IT team members.
Advise users and Technology Support Staff of all relevant hardware/software deliveries.
Perform IT Administration duties as assigned by the CTM
Qualifications And Skills
Bachelor’s degree from an accredited college of university.
Knowledgeable of ITIL v3 / Foundation certified a plus
Understanding of technologies used in large organizations to deliver IT services
Able to write reports, conduct meetings and perform investigative work
Understanding of how Business processes are supported by technology
Understanding of IT Service Management processes.
Strong experience with data models and writing SQL queries against databases
Good oral and written skills, good communicator
Experience with Business Objects reporting tools
Advanced MS Excel and basic MS Access
Good understanding of Service Asset Financials
Diversity and InclusionStandard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. -
Head, Brand & Marketing
Strategy Communicate the Group’s global strategy, priorities and objectives in a sub-regional context to all staff
Lead and develop the sub-regional strategy and to ensure effective co-ordination between the business, functions and Group Strategy. This involves leading in the sub-regional business strategy development process, challenging the sub-regional segment and product heads, raising issues and working to reach agreement, ensuring alignment of the support functions and that they are adequately equipped and “Fit For Purpose”, then supporting the required investment requests and their implementation
Develop and implement an effective sub-regional plan that supports operational resilience and the delivery of country strategies in the sub-region, including people, premises, technology and behaviours. Ensure that the sub-regional plan is aligned with the sub-region’s short, medium and longer term aspirations
Lead the development of the business strategy for Corporate & Institutional Banking ,Commercial Banking and Retail Banking in the sub-region
Lead strategic and corporate development discussions involving the sub-region and oversee all corporate development/M&A transactions within the sub-region
Approve the country strategy for all branch countries and endorse the country strategy for all subsidiary countries
Business Delivering budget and owning P&L accountability for the sub-region.
Drive the business agenda in the sub-region and bring alignment across the business and functions by working with the sub-regional segment and product heads to maximise and protect franchise value and resolve issues.
Act as an executive sponsor to develop key client relationships.
Champion and support network and cross-border business initiatives aimed at maximising total Group franchise value, maintaining neutrality as to where business is booked.
Oversee the Corporate & Institutional Banking, Commercial Banking and Retail Banking businesses in the sub-region through the following activities:
Work closely with country CEOs and Heads of Corporate & Institutional Banking, Commercial Banking and Retail Banking
Determine the resource allocation within the sub-region
Support Country Heads of Corporate & Institutional Banking ,Commercial Banking and Retail Banking in the development and implementation of business strategy and the resolution of material issues/risk
Enable the consolidated sub-regional financial performance through the following activities:
Ensure country balance sheets within the sub-region are managed effectively, including liquidity management and efficient use of capital, to support the execution of any sub-regional strategy and business plans.
Facilitate collaboration amongst Corporate & Institutional Banking, Commercial & Private Banking and Retail Banking.
Identify and develop white spaces within the sub-region.
Sponsor key client relationships.
Support Country CEOs in driving business with sovereign relationships.
Challenge business performance and aspiration relative to sub-regional competition.
Ensure alignment of business budgets and targets with balance sheet considerations, supporting infrastructure (people, systems and property) and strategy.
Optimise resource allocation (Capital & Liquidity) across the sub-region and seek appropriate trade offs.
Oversight of prudent cost management.
Recommending and enabling appropriate acquisitions or disposals of businesses and/or subsidiaries.
Approve the annual sub-regional budget and quarterly financial forecasts.
People and Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Champion and act as a role model of the Group’s values and culture in the sub-region.
Provide oversight, guidance and support to Country CEOs within the sub-region. This will involve coaching Country CEOs in the performance of their duties and assisting them to resolve or mitigate material country risks and issues. The level of oversight, guidance and support provided by the jobholder will vary by country and should be greater in the case of countries with less experienced Country CEOs
Provide leadership in developing and embedding a high performance culture within the sub-region.
Jointly approve, with relevant client business or function, all sub-regional Management Team (CMT) appointments and moves
Support Country CEOs to identify and address the development requirements and performance of key Country Management Team (EXCO) members within the sub-region.
Support Country CEOs in improving and driving employee engagement throughout the sub-region.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Determine the performance ratings and bonus for all direct reports in the sub-region after collecting input from their matrix managers, as appropriate. Provide input into the performance ratings and bonus to functional heads for indirect reports
Risk Management responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
Identify and manage all material individual or systemic risks and thematic issues across the sub-region that may inhibit growth, cause reputation damage or subject the Group to potential significant loss or exposure
Ensure that all material risks, including all risk types (e.g., credit, operational, liquidity, reputational, market etc) which affect the countries within the sub-region are properly monitored, managed and escalated to appropriate individuals and relevant committees in accordance with the Group’s risk management framework. This is exercised through the jobholder’s Chairmanship of the Sub-Region Management Team and through leadership of the Country CEOs.
Provide input into country risk appetite, country risk limits and country risk acceptance within the sub-region and challenge country and sub-regional Risk Control Owners where appropriate.
Anticipate risks and issues likely to have a material impact on the operations of the Group within the sub-region and seek to manage or mitigate such risks and issues. When appropriate, take a direct role in resolving or mitigating material country risks or issues.
Act as the sub-regional risk control owner under the Group’s risk management framework for strategic risk.
Governance Provide leadership and support across all countries within the sub-region to enable countries to sustain compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements.
Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing securities activities, anti-bribery and corruption, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
Provide oversight and support across all countries within the sub-region to ensure countries implement and maintain robust structures to support effective corporate governance.
Understand, and balance, the Group’s objectives and the expectations of the home (FCA/PRA) and relevant host regulators when overseeing the Group’s operations in the sub-region and when engaging with regulators.
Regulatory & Business conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the East Africa team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Qualifications and Skills
Academic or Professional Education/Qualifications: Professional Qualification in Business Management / /Branding/ Marketing/Accountancy / Banking
Licences and Certifications/accreditations :Desirable – Professional certifications in Branding/ Marketing/ Accountancy / Banking
Professional Memberships: Desirable – Membership with professional associations for e.g Chartered Institute of Marketing; Institute of Chartered Accountancy, Institute of Chartered Financial Analysts
Bank training: Not Applicable
Languages: English, Kiswahili is a good to have