Jobs Kenya

Company Details: Company Information Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

  • Investigator, Shared Investigative Services

    Investigator, Shared Investigative Services

    We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

    To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

    We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

    The Role Responsibilities

    Strategy

    Responsible for managing non-government investigations for the Bank in the Africa region, including responsibility for operational risk management and investigation delivery.
    Ensuring effective investigation strategies to manage legal and regulatory issues that may have a significant impact on the Africa Region; keeping abreast of changes within the Group and Region. Represent the Bank and lead on external relationships with advisory groups, law enforcement agencies and other (non-legal) external stakeholders.
    Utilise external and internal networks to the bank to build strong liaison across the Group

    Business

    Provide reports and other Management Information in agreed and standardised format
    Coordinate identification of themes, trends and lessons learnt from investigations in the Africa region to support the continuous improvement of the Bank’s conduct and control environment.

    Processes

    Conduct and manage non-government investigations for the Bank that have potentially material impact on the Bank from either a reputational, regulatory, financial or litigation perspective (or any combination of the same)
    As required, investigate data leakage cases escalated for Africa region and assist in promoting awareness of the importance of confidentiality of bank information. Support management and promote Speaking Up in country with assistance from Regional investigative team.

    People and Talent

    Establish, develop and maintain close collaboration with key internal functional stakeholders including Legal, Compliance, FCC and HR, to fully embed the Group Investigations framework including the formalisation of policies, procedures, processes and controls.
    Adopt a flexible approach in supporting other areas within the Group Investigations structure (and in seeking inbound support when necessary) to promote effective and efficient allocation of investigative resources

    Risk Management

    Maintain close interaction with those Risk Owners to whom responsibility is delegated to ensure resolution of system and control improvements identified through the investigations
    Ensure regional senior management are fully informed of all key risks and issues in area of responsibility and reported in line with Bank’s operational risk process.

    Governance

    Reinforce an effective and exemplary risk and control culture and further strengthen the control environment
    Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    Key Stakeholders

    Business and function heads (Regional Management Group)
    HR
    Compliance
    Legal
    Financial Crime Compliance

    Our Ideal Candidate

    At least 5 years substantive background in enforcement actions, investigations or prosecutorial and regulatory agency environment, with local expertise in at least one of the countries within Africa jurisdiction
    Sharp business acumen with experience of investigations in white collar corporate environment and/or experience advising or managing complex investigations and related risks representing Financial Institutions
    Excellent investigation, analytical, problem solving, risk mitigation and report writing skills
    Demonstrated ability to conduct best practice investigations with a high level of integrity, independence, professionalism and discretion
    Understanding of the key features of relevant laws and regulations relevant to Bank and the role of Investigations
    Knowledge and sound judgement of business practices, regulatory relationship management and reputational risk

    Apply now to join the Bank for those with big career ambitions.

    To view information on our benefits including our flexible working please visit our career pages.

  • ICS Risk Manager

    ICS Risk Manager

    RESPONSIBILITIES:
    We are establishing a capability to successfully implement and embed the new Information and Cyber Security (ICS) Risk Type Framework (RTF) into Africa and Middle East (AME) countries to bring consistency in the identification and mitigation of ICS Risks. The ICS 1st Line Risk Manager, Kenya & East Africa will report to and support the Regional Head of ICS, Africa to drive the adoption and implementation of the framework across the countries.
    This role will require hands on approach to understand, embed, and guide the countries on the ICS RTF to maximize risk reduction and capability improvement, while meeting compliance and legal obligations, and minimising client impact. The role will require to have end-to-end view of all ICS activities with regular risk assessment, tracking, follow up and reporting at the relevant forums.
    The ICS 1st Line Risk Manager will provide exceptional leadership, maintain highly constructive relationships with key stakeholders, and possess strong security risk framework knowledge to mobilize effort and commitment.
    ICS 1st Line Risk Manager will execute a robust and efficient plan to rollout ICS RTF by working with key stakeholders including COOs/CIOs direct teams, ICS RTF Implementation Programme teams, Office of the CISO and Security technology teams. The plan will incorporate digital footprint discovery, risk assessment, definition and implementation of controls as guided by the ICS RTF and tailored to the relevant areas.

    Supporting the Regional Head of ICS in the implementation of the ICS Risk framework including working with stakeholders to identify, assess and rate the information assets, build out the risk profile per the framework, initiate risk assessments and put together treatment plans.
    Use qualitative and quantitative data sources to validate Key Control Domains (KCD) and associated controls, accelerate risk assessment process, validate business risk profile and develop action plans to remediate to bring ICS risk back into appetite.
    Follow up on identified thematic cyber issues, develop processes to address issues from re-occurrence and ensure cyber hygiene across the whole portfolio.
    Provide regular status updates including progress, top risks and issues to the respective country and regional forums for the relevant domains. Track RAG status, key milestones, risks, dependencies and issues.
    Interface with the Business and Country ICS Leads to assist with sharing of risk profiles, advising on cyber risk issues and addressing areas of concern.
    Interface into Technology forums to ensure security technologies are operating with input from countries and be actively involved in the roadmap of these technologies by providing regional/country input.
    Development of risk treatment plans for the assigned areas in conjunction with the business and technology teams. Interface with other areas to ensure dependencies are known and prioritised. Negotiate timelines to ensure proper remediation by maintaining support and organizational alignment.
    Adapt to emerging and horizon risks and address issues to maximize outcomes. Urgent and timely action for risks and issues which adversely impact cyber risk profiles.
    Re-planning and prioritising as required to maximise risk reduction.
    Coordinate and plan for cyber crisis management exercises, build response and recovery capabilities, workarounds, ensure up to date playbooks etc.
    Assist with other cyber activities underway
    Strategy:

    Ensure effective prioritisation and application of industry best practice into the ICS RTF and ICS country risk.
    Identify changes to plan required in terms of additional components, reprioritisation to anticipate and respond to changes.
    Learn from the recent regional and global cyber events and build into strategy to address current and emerging risks.

    Region/Country:

    Maintain strong stakeholder engagement with other COO ICS teams, Chief Information Security Office teams, ICS RTF Implementation Programme teams and Security Technology teams.
    Establish and maintain working groups across domains to progress the framework roll out.
    Escalate appropriately to ensure Regional Head of ICS, Africa is briefed, and necessary decisions are made in a timely manner.

    Risk Management:

    Manage the rollout of the ICS RTF professionally and efficiently, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken.
    Ensure adoption of security tooling and capability to address ICS risk tactically and strategically.
    Address and adopt response and recover capabilities and assist with cyber crisis management exercises, playbooks etc.

    Governance:

    Support the Regional Head of ICS, Africa on running periodic working groups and ensuring proper rollout of the ICS RTF.
    Assist with pulling together Risk papers going to various Risk committees within the region.
    Manage actions coming out of various risk and compliance forums.
    Regulatory & Business Conduct:
    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya & East Africa/ICS TRP to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Adherence to Bank of Kenya and other country/local regulatory directives and requirements

    Key Stakeholders:

    Strong stakeholder engagements with COO ICS teams, Chief Information Security Office teams, ICS RTF Implementation Programme teams and Security Technology teams.

    Other Responsibilities:
    Keep abreast of any new developments in the ICS risk frameworks globally, participate in industry and external discussions.
    QUALIFICATIONS:

    Possess one or more security certifications such as CISSP, CISA, CISM, CRISC, PCI-QSA, CSX, etc.
    Undergraduate degree in Computer Science, Engineering or related field (required)
    Master’s degree a related field (optional)

    Apply now to join the Bank for those with big career ambitions.

  • Employee Relations Specialist – Human Resources Client Delivery Specialist – Mandarin Speaking

    Employee Relations Specialist – Human Resources Client Delivery Specialist – Mandarin Speaking

    The Role Responsibilities
    End to End Case Management of Grievance Cases

    Work with Head, ER Kenya & EA and HHR East Africa  to agree on the grievance representative/s to review/ investigate and process the grievances.
    Plan for Grievance Hearing including issuing hearing invite/statement of complaint.
    Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
    Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank. 
    Update ERCMS at the initiation and conclusion of Grievance.
    Update relevant stakeholders with key findings including any disciplinary actions recommended.

    End to End Case Management of Disciplinary Cases

    Level of Involvement and support with the Investigations phase based on case nature and complexity.
    Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
    Make arrangements for the Disciplinary Hearing including identifying the panel  issuing hearing invite/statement of disciplinary case and provision of evidence.
    Conduct of the Disciplinary hearing through supporting the hearing manager as required.
    Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank. 
    Update relevant stakeholders with key findings and any relevant information, including any recommendations.
    Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
    Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.

    Collective ER Management

    Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement, business performance and the Bank’s broader social responsibility priorities.
    Manage collective disputes, diffuse business disruptions and ensure that appropriate business contingency plans are in place.
    Undertake collective consultation as required (e.g. collective redundancies, outsourcing, M&A, etc).

    Effectively manage key stakeholder relationships.

    Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
    Build internal networks with HRBPs and business stakeholders where required.
    Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
    Collaborate with Labour Ministries development and application of government policy.

    Managing employee-related risk

    Provide commentary emerging ER Matters and escalate country ER risks based on trends or any new findings/issues.
    Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
    Create and implement suitable actions to mitigate identified risks
    Work with HR Legal and external counsel with respect of data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.

    Support Education and Training of HR and Line Managers

    Together with the Cluster/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.

    Our Ideal Candidate
    Qualifications and Skills
    Essential

    Bachelor’s degree in Social Sciences preferably LLB from Recognized University
    ER specialist, with a minimum of 5-6 years of work experience.
    Proven track record and in-depth experience of ER investigations and case management.
    Strong understanding of the local legislative and regulatory landscape
    Effective networker and organizational influencer
    Commercially astute
    Strong collaboration
    Ability to clearly and accurately analyse, interpret and communicate relevant and complex information
    Good coaching, networking, influencing & negotiating skills.
    Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
    Ability to develop & gain credibility within the organization in respect of ER expertise.
    Role model and champion the Bank’s values and behaviours

    Desirable

    Experience in an international professional services/ banking environment.
    Proven experience in working in a complex matrix, with demanding and fast paced client groups.
    Experience of ER product & policy development.
    Involvement in collective ER issues e.g. collective communication & consultation in non-unionized environments, TU/Works Council stakeholder management, collective bargaining, etc

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  • Head of Legal, East Africa Cluster, Head of Legal Kenya – (1900031617)

    Head of Legal, East Africa Cluster, Head of Legal Kenya – (1900031617)

    Primary Location: Africa & Middle East-Kenya-Nairobi
    Employee Status: Permanent
    The Role Responsibilities
    Strategy

    Act as a central point of reference for the Group, Regional and Sub-Regional Heads of Legal, members of the Legal Leadership Team and others in respect to East Africa and Kenya legal matters
    To lead and support the East Africa Legal teams across three countries in the proactive and strategic identification of legal risks and effectively manage and advise on all legal issues in Kenya and across East Africa
    Provide awareness and understanding of the Group’s business strategy and model appropriate to East Africa Legal team  
    Support and collaborate with Head, Legal Tanzania and Head of Legal, Uganda to develop effective strategies for identifying horizon risks for Legal and strengthening relationships with regional regulators.
    Follow the Group Management Responsibility Policy to ensure effective risk management and the implementation of proper controls.
    Provide proactive advice to the East Africa and Kenya Legal teams and other requisite committees, on all legal and regulatory issues that have a significant impact on the region, working with external counsel as appropriate (and seek to proactively identify such issues).
    Endeavour to ensure that any papers being tabled
    Lead the Bank’s relationship, point of liaison and input with law making and enforcement authorities in Kenya and provide strategic support to Head of Legal, Tanzania and Head of Legal, Uganda to conduct the same across East Africa

    Processes 

    Establish and maintain effective processes (including training, advice and support) to ensure that policies, procedures and standards addressing legal risk are effectively implemented.
    Act as or assist the Risk Owner for Legal Enforceability and Liability risks arising in Kenya or Country processes owned by Legal, as set out in the Group’s Risk Management Framework.

    People and Talent

    Promote a culture and practice of compliance with legal standards (including conducting business within legal and regulatory requirements, with high ethical standards) across East Africa and Kenya legal teams
    Embed a “Here for Good” culture and comply with the Group Code of Conduct.
    Lead and coach through example and build the appropriate culture and values. Set appropriate tone and expectations from others and work in collaboration with risk and control partners.
    Accountable for the East Africa Legal team performance, resourcing, people and conduct agenda, sub-regional training and development, and P3 reward process.

    Risk Management

    Within the Group’s overall Risk Management Framework, establish and maintain an appropriate risk-based approach to assessing, measuring, monitoring, managing and reporting Legal risk arising in Kenya.
    Act as,or assist the Process Owner for any Group or Country processes owned by Legal where such processes are executed in Kenya. Be responsible for: (i) the management of such processes in line with the Group’s process universe as set out in the Group Operational Risk Framework; and (ii) associated risks, including activities within the processes which are carried out by the businesses or other functions or which are hubbed or outsourced.
    Act as or assist the Risk Owner for Legal Enforceability and Liability risks arising in Kenya, as set out in the Group’s Risk Management Framework.
    Maintain an awareness and understanding of the top risks facing the Group and the role played in managing them.

    Governance

    Awareness and understanding of the legal and regulatory framework, in which the Group operates and the regulatory requirements and expectations relevant to the role.
    Ensure that Legal is represented at various committees as may be appropriate across East Africa and Kenya .
    Endeavour to ensure that any papers being tabled by Legal at regional governance committees have been reviewed by the regional Legal team and clearly articulate the issues and legal risks involved and any mitigates approached (as appropriate).
    Work and lead correspondence with local regulators (when required to do so) in an open and cooperative manner.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the Kenya Legal team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Prescribed responsibilities by the Central Bank of Kenya

    Key Stakeholders

    All units of SCB Kenya
    Ministry of Justice (including Public Prosecution)
    Other applicable Ministries
    External counsel
    Clients

    Other Responsibilities 

    Embed Here for Good and Group’s brand and values in Legal Kenya
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

    Our Ideal Candidate

    Educational background in Law to degree level/post-graduate & professional studies as necessary to fulfil this role.
    Post Graduate Diploma from the Kenya School of Law.
    Advocate of the High Court of Kenya with minimum 10 years post qualification experience and a current practicing certificate.
    A strategic approach to practices, procedures and specific transactions
    Effective communicator and team leader
    Understanding of risk management techniques
    Expert and sound judgment of business practices, regulatory relationship management and reputational risk.
    Exemplary integrity, ethics, independence and resilience.

  • Head Transaction Banking, Commercial Banking East Africa

    Head Transaction Banking, Commercial Banking East Africa

    The Role Responsibilities
    Strategy

    Identify, execute and deliver on key strategic initiatives in accordance to the Global Transaction Banking (TB) Commercial Banking Strategy, tailoring it as required to local needs and set local targets.
    Identify client opportunities both in-country and regionally. Intensive focus on existing to bank and new to bank client pipeline and deepening relationships through cross-sell and value added products. Share best practices and client trends among regional teams.

    Business;

    Drive growth in revenues, pipeline and balance sheet drivers (liabilities, Assets and Contingents)
    Build and deliver product depth, cross-sell opportunities, maximise returns and spearhead commercialization of new products through the TB Sales force and Commercial Banking RMs across EA
    Drive business momentum through initiatives on increased penetration of the existing client portfolio and supporting growth through new to bank clients
    Handle or sponsor a set of client accounts individually
    Actively monitor TB scorecards for themselves and their team

    Revenue;

    Ensure financial objectives are met including revenue, costs and RWA targets.
    Accountable for the East Africa performance of the TB Commercial Banking business (financial and non financial targets)

    Processes

    Ensure all processes across TB Commercial Banking are followed in the country in line with approved policies and procedures

    People and Talent

    Champion and act as a role model of the Group’s values and culture in the country

    Build a top team capable of ensuring delivery of the business’ short and longer term objectives through

    Coaching, guidance and management of the team to ensure they deliver against the financial and non-financial and risk/control objectives.
    Identifying and addressing top issues/opportunities for performance improvement across the team
    Driving and environment of collaboration, both within the team and a and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner
    Developing succession plans that identify gaps in bench-strength; subsequently implementing action plans to ensure ready-now talent is available

    Risk Management

    Manage all TB Sales risks in the Country (incl. through Business Operational Risk Forums (BORFs & CORCs), conform to global standards, improve risk metrics, e-enablement & culture, and ensure no failed audits (internal & external)
    Adhere to good sales practices in relation to relevant policies, behaviors (per Culture, Conduct & Behaviors) and FOSAF.
    Ensure appropriate TB inputs are incorporated in Business Credit Applications (BCAs)/Term sheet/Pre-Screening review/Credit Workshop

    Governance

    Build strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change agenda.
    Proactively engage business & functional partners / stakeholders to drive the origination sales agenda with clients
    Promote the Banks brand and exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.

    Key Stakeholders Internal

    Country TB Heads
    Country and Regional Heads of Products / Segments
    Country/ Regional Heads of Transaction Banking Commercial Banking
    Country Commercial Banking Relationship Management Teams
    Credit Officers

    External

    Represent SCB and Transaction Banking with all stakeholders including Clients and industry bodies.

    Our Ideal Candidate
    Experience;

    Broad banking experience
    Deep knowledge of TB products
    10 years’ experience in driving Transaction Banking business
    Proven ability to independently identify, drive and deliver on opportunities

    Knowledge

    Certification in advanced Trade/Cash
    Practitioner with Advanced/Expert Cash and or Trade knowledge
    Structuring solutions and ability to handle documentation
    Strong credit understanding and experience
    Seen as an industry expert in Cash and/or trade
    Market intelligence; ability to anticipate global trends in market and impact on strategy
    Understanding of how to work effectively within a matrix/network organisation
    Capable of analysing working capital and funding needs

    Skills

    Ability to proactively identify client needs and create solutions to generate new to bank business
    Ability to cultivate a network of relationships in the client with key influencers and senior decision makers to identify and win deals
    Ability to probe the commercial implications of a client’s needs and provide solutions and advice that positively impact the client’s operational and financial performance

    Behaviours

    Strong credibility with key stakeholders i.e. Risk, Global Banking Technology & Operations and ability to develop diverse and inclusive relationship s at multiple levels of the organization
    Client centric with sharp commercial focus, analytical mindset, consultative engagement style, innovative problem solving approach, and strong achievement orientation

  • Manager – People Capability Delivery – East Africa Cluster – (1900025533) Value Centre General Manager, Distribution and Digital Banking

    Manager – People Capability Delivery – East Africa Cluster – (1900025533) Value Centre General Manager, Distribution and Digital Banking

    The Role Responsibilities
    Strategy

    East Africa cluster consists of Kenya, Uganda & Tanzania. The role holder will lead the Learning agenda for the cluster and be part of the People Capability Team of the AME Region. East Africa is home to 2300 colleagues and has most segments represented. The East Africa Learning manager role is responsible for People Capability delivery, driving transformation , continuous development Culture d managing external interfaces.

    Business

    Understand the country HR & Business strategies, and the overall Learning strategy.
    Create linkages amongst the strategies and make an operating Learning plan for the country the incumbent supports.
    Engages with clients, learners & key members of HR & CMT in country to accelerate the Learning agenda in a structured manner
    Understands the country needs and can match them to group offerings as afar as possible. Can pull through Learning solutions from across to meet business needs.
    Demonstrates knowledge of what would build people capability and augment programs with interventions that enable capability development.
    Engages in performance consulting conversations with appropriate levels in business, using appropriate channels to identify learning and performance needs and provide optimal solutions.
    Create a process of effective pre and post learning engagement to promote sustainability and effectively review the impact of learning interventions.
    Drives Learning culture including self-learning in the region through creative means and pulls learners to learning offerings effectively
    Promotes and cascades the use of Learning technology to enhance Learning experience
    Champion the concept and practice of People Manager Coaching with leaders at all levels.
    Share best practice insights with other Country / Region heads through Community of Practice.
    Working closely with the HR product heads to ensure aligned, holistic learning solutions to the Business.
    Create a platform to encourage Leader-led learning solutions.
    Work closely with the Localization wherever appropriate to ensure design & implementation of learning interventions related to local Talent.

    Processes

    Attract and retain the appropriate profile of facilitators to deliver the Business, HR and People Capability Agenda.
    Frame and execute the 4Es (Education, experience, exposure & environment) learning framework to enable facilitator development.
    Ensure Facilitation standards are followed; every facilitator in the country is on the facilitator development journey
    Engage and develop facilitators by promoting skill building and constant refreshment of facilitator processes, mind-sets and techniques.
    Engage in effective facilitator capacity planning and create solutions to address gaps / surplus facilitator capacity, regularly monitoring and reviewing capacity utilization of the facilitation team against Group Standards.
    Implement an effective performance management system for the team.
    Understands what good Learning design looks like. Is aware of latest trends in Learning
    Encourages the facilitators to make the design their own – localise where needed
    Collaborate with facilitators and People Capability Heads to ensure that content development is in line with business needs and meets the needs of the customer and the learner in local environments.
    Demonstrates ability to liaison with Learners, their managers and business to check if the Learning outcomes are being achieved.
    Demonstrates ability to liaison with Group product and Segment Heads and provides appropriate feedback on the learning outcomes and program design
    Manages all regulatory body in country on Learning Requirement with the Head of HR
    Aligns the country learning intervention/ activity as per regulatory or government requirement
    Maintains all records for any compliance / regulation related certification

    People and Talent

    Collaborate with the Group team to curate business solutions, maintaining both structured and informal communication networks with the Group team as appropriate.
    Maintain active involvement in relevant Group projects like SABA cloud, on-boarding processes, Line Trainer Certification, Right Start Live – Online, D1R.

    Governance

    Embed the principles of Sales Governance and Group Learning Framework, ensuring full compliance with all relevant regulatory Group and local guidelines.
    Ensure that the team is audit ready for all audits / compliance reviews to be cleared.
    Collaborate with Finance teams to maintain understanding of budgeting cycles / trends and manage budgets effectively.
    Utilise MIS to review budgets and make proactive decisions regarding investments and cost saves.
    Proactively manage projects in terms of relocations, migration of processes and the introduction of new technologies such as the Bank’s learning management system, SABA cloud.
    Ensure proper recording of learning activity across the bank.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. The Right Environment
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders

    HR stakeholders (HRMT of the country)
    CMT stakeholders

    Our Ideal Candidate

    Degree in a business discipline preferred; post-graduate qualifications in business administration, adult education or relevant discipline desirable.
    10 – 15+ years of relevant experience in Business and / or facilitation roles.
    Proven experience in operational management, people management, risk management, stakeholder management and collaborative negotiation.
    Strong conceptual and domain knowledge of learning and instructional design.
    Proven track record of strategic thinking, analytics and implementing solutions.
    Proven track record of influencing senior stakeholders.
    Knowledge and understanding of the banking industry.
    A passion for learning and the development of effective learning methodology.
    A passion for people management.
    Strong verbal and written communication skills.
    Strong and impactful facilitator / performance coach.

    Desirable

    Degree in a relevant discipline.
    Relevant professional or post graduate management qualification (e.g. an MBA / CIPD).

    Apply now to join the Bank for those with big career ambitions.

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  • Credit Analyst – Commercial Banking

    Credit Analyst – Commercial Banking

    The Role Responsibilities
    Business Origination

    Interact with the clients, gather deal requirements, financial statements and other inputs for performing quality analysis and due diligence.
    Work with RMs /product partners in structuring credit solutions for the clients and ensuring the appropriateness of the products.
    Work with the RM, in a) obtaining pre-clearances where applicable, segmentation, etc. b) preparing & presenting work-shopping note and c) expediting approvals.
    Responsible for end-to-end BCA process including preparing all the tools like Raptor, ESRAT, Scorecard, etc, in-depth analysis of various risks, quality presentation and ensuring fast credit approval.
    Ensure compliance of all internal and regulatory credit/other portfolio related policies e.g. preparing the Country portfolio standard checklist, other special reporting requirements, etc.
    Liaise with GAM Credit for limit approval/allocation.
    Seek necessary approvals for excesses in the accounts.

    Risk Management Monitoring

    Monitor quality of the portfolio by tracking Excess/past dues, strictly complying with ASTAR, EAR processes.
    Ensure timely submission of quality Quarterly Credit Reports
    Monitor Risk Triggers, Covenants and other credit conditions and report appropriately
    Ensure Zero BCA over dues.
    Liaise with Credit on BCA and other credit issues and ensure quick turnaround on queries.
    Proper maintenance of Credit files and ensuring Audit Ready at any time
    Attend EAR/Portfolio call/MTM calls along with the RM
    In partnership with the RM, ensure timely identification of accounts to be put in EAR as per the bank’s policies and guidelines

    Governance

    Remain alert to the risk of money laundering and assist in the Bank’ efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key Stakeholders Internal

    Credit Risk Management
    RMs /ARMs
    Other stake holders (FM/TB/IMO)

    External

    Clients / Trade associations,
    legal firms, Accountants etc

    Other Responsibilities

    Prepare timely Stress Tests wherever required
    Prepare specific industry study wherever required
    Prepare Credit Opinion reports wherever required

    Our Ideal Candidate

    A Degree in Business/Commerce/Economics is preferred however a degree in a science or other related field where analytical skills are gained is acceptable.
    ACCA/CPA qualifications are an added advantage

    Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

  • Africa Technical Program Manager

    Africa Technical Program Manager

    The Role Responsibilities 

    Lead conversations to ensure common understanding on the problem statements and proposed solution.
    Organize and motivate team members in discussions of initial planning, regular follow-ups and through to completion of projects across the Africa foot print.
    Coordinate and facilitate workshops with FinTech’s and client co-creation teams , associated   vendor engagements, technical specialists, contracted consultants and bank internal stakeholders
    Engage with technical, engineering and solution architecture subject matter experts
    Develop a comprehensive activity and resource plan by identifying tasks, assigning accountability and tracking progress against agreed deliverables at a granular level
    Manage high-level milestones and consolidate project schedules
    Analyse and manage project risk, and track consolidate issue logs
    Control time and manage timelines with clear candid communication of any challenges
    Efficiently report to stakeholders on tasks, progress, and critical path
    Produce documentation, dashboards, and RAG status reports
    Consolidate project status from sub-projects into a larger program report

    Our Ideal Candidate

    Bachelor’s degree or master’s degree in business or related field Computer Science, Engineering, Economics or Business
    A proven track record of successfully implementing novel business solutions.
    Ability to lead cross-functional teams
    Must be experienced working in a fast-paced environment, while ensuring timely delivery of the team in alignment with the project management office
    Relevant Agile training and certifications a plus
    Experience leading multiple (2+) projects concurrently, with direct responsibility for tracking & reporting on key metrics
    Demonstrated ability to apply best practices to optimizing resources, scheduling time constraint peers & coordinating logistics
    Excellent communication (written and oral) and interpersonal skills
    Must be self-motivated, proactive and able to work well handling multiple concurrent projects to manage competing demands
    Strong judgment, with the ability to make quick, yet sound decisions and follow-through
    Creative approach to problem-solving, with a strong customer focus and commitment to deliver
    Team-player attitude, with strong interpersonal skills and ability to establish high-trust professional relationships quickly
    Combined 8+ years’ experience as a business product manager.
    Practical experience with Software Development Life Cycle (SDLC) and software delivery in waterfall and agile development teams
    Familiarity with software architecture of monolithic, distributed and micro-services patterns is a plus
    Experience in financial services including banking, financial services, and/or trading systems is an advantage
    While this role is based in Kenya there will be a need to travel from time to time.

  • Manager, Credit Risk Management, Secured

    Manager, Credit Risk Management, Secured

    We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
    To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
    We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
    The Role Responsibilities
     
    Strategy

    Build and implement governance structure around Retail Banking Secured Lending (Mortgage, Auto Loans and Wealth Management) in Africa including Policy, Processes and Country structures.

    Business

    Review and support of all Retail Banking Secured clients underwriting documents including Credit Approval Documents CAD and CRDs in Africa Market before onward transmission to CCO, RB Africa for approval/support.
    To provide necessary portfolio analyses and credit performance forecasts, and review financials propositions with the Business to ensure good growth of quality assets.
    Integration of Group Credit Policy/Standards with RB Secured Lending strategy/plan and ensuring appropriate credit culture/training and adherence to Group Credit policy/standards in the Africa Countries
    Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues across the cluster, continuously improving them.
    Own compliance to Group Policies for Secured portfolios  

    Processes

    Oversee credit processes for efficiency and robustness; focus on timely customer conversion/turnaround while maintaining appropriate risk and controls
    Continuously improve the operational efficiency and effectiveness of risk management processes

    People and Talent

    Uphold and reinforce the independence of the Function from those whose primary responsibility is to maximise short-term revenues and profits
    Lead through example and build the appropriate culture and values within the Function and across the wider organisation

    Risk Management

    Proactively identify portfolio problems and take corrective action by effective use of MIS and Analytics
    Manage all problem portfolio exposures in accordance with acceptable norms of appropriateness/timing of classifications, non-accruals, and write downs of assets.
    Ensure compliance to Group Policies for Secured segments, ensuring timely gap analyses are done and dispensations obtained where required.
    Own and implement effective quality assurance framework across Secured portfolio  
    Ensure effective monitoring and portfolio management of Wealth Management Lending in line with Group standards and local regulations
    Initiate stress tests as required by internal and external factors affecting secured portfolios and review results and assess their implications
    Ensure that effective management response plans are in place to respond to extreme but plausible scenarios
    Direct appropriate response to material events or other risk issues that come to the role holder’s attention
    Ensure that material risk exposures and related issues are reported to the responsible governance committees
    Ensure appropriate judgement is applied in the discharge of risk authorities assigned to the jobholder, taking account of concentration risk across sectors, geographies and markets where applicable.
    Design, maintain and effectively communicate risk control parameters across the retail clients business, including policies, control standards, risk exposure limits and other control levers in order to maintain the business’s risk profile in line with the Group’s risk appetite
    Maintain a good understanding of the requirements of key external stakeholders in respect of credit risk management and ensure these are well understood internally and reflected in internal procedures
    Ensure business and product heads understand and accept their credit risk management responsibilities
    Ensure timely reporting of related portfolio information to relevant stakeholders

    Key Stakeholders
     
    Internal:

    Regional and Country Heads of Credit Initiation/ Risk Operations
    Regional and Country Heads/ Fraud Risk Managers
    Members of Retail Banking Risk Management Group
    Cluster & Country Retail Banking Heads
    Members of Country and Cluster Retail Banking Leadership Teams
    Country and Cluster Heads of Control functions
    Group Internal Audit

    External:

    Regulators and Central Banks in the Cluster
    Credit Bureaus
    External auditors

     
    Our Ideal Candidate
     

    Market Knowledge: Substantial experience at the highest level in the banking industry, including demonstrated success in a similar role
    Business Strategy and Model: Sharp business acumen (including ability to assess risk and appropriate levels of return), strong leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity
    Risk Management and Control: Demonstrated track record in successful management and ability to manage risk in geographically dispersed and highly varied product base.  Expertise in process design and control
    Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
    Non-technical Skills: Significant relationship management experience – with external stakeholders at the most senior levels, including regulators and rating agencies.

  • Value Centre General Manager, Distribution and Digital Banking

    Value Centre General Manager, Distribution and Digital Banking

    The Role Responsibilities

    Strategy Formulation & Execution, and Financial Management:
    Align with group & country Retail Banking priorities.
    Manage profitability across the Distribution Channels.
    Identify and define Digital & technology roadmap for alternate channels to support retail business delivery i.e. internet-banking, mobile banking, Agency Banking, Digital
    Lending & venturing into Fintech partnership and Development.
    Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
    Be responsible for leading the way in productivity through process improvement, better management tools and training.
    Optimize channels P&L, Balance Sheet & KPIs.
    Drive new sales and total revenue through customer deepening and retention.
    Business development, external alliance mgmt.
    One Bank collaboration with CIB & CB Management.
    Customer Experience & Relationship Management
    Delivery of Bank’s brand promise to our customer, tailored across segments.
    Partner with segment and products.
    Responsible for embedding a culture of service excellence and continuous improvement.
    Identify process improvements opportunities, drive for gap resolutions.
    Leadership, People & Community Development
    Ensure organization structure & people programs appropriate to deliver plans.
    Implement and embed a high-performance culture through robust performance management and differentiated reward and recognition.
    Responsible for developing a succession plan for all one down and mentor/coach top talent.
    Achieve strategic people requirements.
    Lead in employee engagement & attrition.
    Lead in strong internal & external networking & alliances building.
    Lead through example and build the appropriate culture and values.
    Be an effective agent of change and a role model within the bank
    Develop a people culture which encourages, and champions change among employees in the daily workplace
    Able to share and advise on best practices and emerging developments across the country/ cluster
    Risk management & control
    Compliance with external and internal regulations/policies on Ops, Credit, Reputational and People Risk.
    The implementation of Risk Type Global policies across the Cluster, and as appropriate, the maintenance of Business Policy/ Country addendum.
    Ensure that risk assurance processes are in place across the Cluster to provide evidence of proactive risk management of the Risk Type and compliance with policy.
    Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
    Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.
    Regulatory & Business Conduct
    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Contributes to

    Country Strategy
    Country Retail Banking Strategy
    Overall Country financial performance
    Growth of a strong Retail Clients presence in Country
    Quality of customer service delivered in Country

    Our Ideal Candidate

    University Degree backed by very strong formal banking and management training.
    Minimum 10 years’ experience in financial services industry.
    Have played senior role in branches, New Business equivalent, Contact Centre management or Remote Banking,
    With domain expertise in at least 2 areas and, if possible, with experience very strong Digital capabilities/products/credit risk/operations.
    Strategic thinker, with proven large team management capability.
    In depth knowledge of products, sales, services, delivery channels and customer segments.
    Good communication skills both written and oral and the ability to work independently without close supervision.
    Very good knowledge and understanding of the Group Policies, Standards, local regulations and legislations on the prevention of money laundering.

    Talent, Skill and Knowledge

    Core
    Strategic acumen
    Conceptual thinking – able to structure and organize
    Execution orientation – able to execute and deliver results
    Service and customer centricity
    Influencing and networking
    Presentation and communication
    Ability to manage in a geographically and culturally dispersed environment