Company Details: Company Information Simplifying insurance access and distribution for insurance agencies.

Customer Success Intern

About the Customer Success Internship

The Customer Success Intern will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments and complaints regarding the Incourage platform.

Duration: Three (3) months
Paid Internship

Duties and Responsibilities

Engaging in proactive communication with the Insurance Agency via WhatsApp regarding underwriting issues.
Promptly responding to inquiries from the Insurance Agency and Agent Leaders, ensuring thorough and helpful answers.
Ensuring swift extension and renewal of policies, maintaining excellent Turnaround Time (TAT).
Providing daily support to users on how to effectively utilize the app.
Compiling and prioritizing feedback from agents to create a backlog for continuous improvement of the Incourage app.
Collaborating closely with the product team to enhance the Incourage app, promptly conveying user feedback in a constructive and courteous manner.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

A bachelor’s degree in business, finance, insurance, marketing, or a related field is preferred.
Demonstrate a strong passion for enhancing customer experience.
Exhibit enthusiasm for collaborative efforts in improving the application.
A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
A customer-centric mindset with a genuine commitment to providing excellent service.
Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
Awareness and understanding of insurance regulations and compliance requirements to ensure that all interactions and policies adhere to legal standards.
The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

Apply via :

incourage.applytojob.com

November 11, 2024
Product Support Assistant

Duties and Responsibilities

On-App Training: Conduct training sessions for ALs, Agents, and Branch Consultants, ensuring they understand how to use the app effectively.
Issue Resolution: Serve as the first line of support for app-related questions, troubleshooting, and resolving issues quickly.
Facilitate the onboarding process for Insurance agencies and Agency Leaders onto the app.
Strategically maintain and enhance business relationships with branches.
Feedback Collection: Gather feedback from users to identify potential app improvements and communicate with the development team.
Documentation: Create and maintain training materials, guides, and FAQs to assist app users.
Collaboration: Work closely with the Product team,, and customer service teams to ensure seamless user experience.

Note: This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

A bachelor’s degree in business, finance, insurance, marketing, or a related field is preferred.
Experience in product support, customer service, or training.
Ability to troubleshoot technical issues and find quick solutions.
Demonstrate a strong passion for enhancing customer experience.
Exhibit enthusiasm for collaborative efforts in improving the application.
A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
A customer-centric mindset with a genuine commitment to providing excellent service.
Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
Familiarity with mobile apps and a strong understanding of onboarding processes.
The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

Apply via :

incourage.applytojob.com

November 5, 2024
Claims Intern Claims Assistant

About the Claims Intern role

As a Claims Intern, you will play a key role in supporting our claims department. You will assist in processing claims, communicating with clients, and ensuring that our customers receive prompt and fair service. This is an excellent opportunity to gain hands-on experience in the insurance industry and develop your skills in a fast-paced, dynamic environment.

Key Responsibilities:

Assist in the processing of insurance claims, ensuring accuracy and compliance with company policies.
Communicate with clients to gather necessary information and provide updates on the status of their claims.
Receiving, documenting & recording of incoming claims.
Work closely with the claims team to analyze claims and verify the authenticity of claims submitted.
Help in maintaining accurate and up-to-date records of all claims.
Support the team in resolving any issues or discrepancies related to claims.
Provide general administrative support to the claims department.

Qualifications:

Currently pursuing or recently completed a degree in Insurance, Business, Finance, or a related field.
Previous internship or work experience in a claims role is desirable.
Strong attention to detail and ability to work with accuracy.
Excellent communication and interpersonal skills.
Ability to work well in a team and handle multiple tasks simultaneously.
Basic knowledge of insurance principles is an advantage.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Workspace.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Underwriting Associate Underwriting Assistant Underwriting Intern

About the Underwriting Associate role

The Underwriting Associate will play a key role in supporting the underwriting process, ensuring the accuracy and efficiency of evaluating insurance applications and risks. This individual will work closely with the underwriting team, utilizing analytical skills, attention to detail, and industry knowledge to contribute to the overall success of our underwriting operations.

What you will do:

Review insurance applications and related documents to assess risk factors.
Analyze financial statements, credit reports, and other relevant data to determine the level of risk associated with each application.
Ensure that all required documentation is complete, accurate, and compliant with underwriting guidelines.
Ensure timely preparation of renewal notices, dispatch, and follow-ups.
Collaborate with team members to manage the renewal process efficiently.
Perform business processing through DMVIC to ensure accurate and streamlined underwriting procedures.
Collaborate with brokers and clients to obtain any missing or additional information needed for the underwriting process.
Communicate effectively with internal teams, brokers, and clients to clarify information and address inquiries related to underwriting decisions.
Provide support to underwriters in preparing reports and summaries for management review.
Utilize data analysis tools and techniques to assess trends and identify potential risk factors.
Assist in the development of underwriting models and methodologies to enhance the efficiency of the underwriting process.
Ensure compliance with regulatory requirements and internal policies.
Stay informed about industry trends, market conditions, and changes in regulations affecting underwriting practices.
Collaborate with underwriters, actuaries, and other stakeholders to ensure a comprehensive understanding of the underwriting process and goals.

Note:

This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

Bachelor’s degree in Finance, Business Administration, or a related field.
Previous experience in underwriting or a related field is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Detail-oriented with a high level of accuracy.
Ability to work effectively in a collaborative team environment.
Knowledge of insurance products, industry regulations, and market trends.
Proficiency in MS Office applications.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Underwriting Intern

About the Underwriting Intern role

The Underwriting Intern will work closely with our experienced underwriting team to gain practical knowledge and hands-on experience in the insurance underwriting process. This internship is designed to provide exposure to various aspects of underwriting, risk assessment, and policy analysis.

Duration: 3 months (paid internship)

What you will do:

Engage in a comprehensive training program to understand the fundamentals of insurance underwriting.
Participate in workshops, mentorship sessions, and on-the-job training to build technical and industry-specific skills.
Assist in the analysis of insurance policies to understand coverage, terms, and conditions.
Learn how to assess risks associated with different insurance products.
Gain proficiency in using data analysis tools to evaluate and interpret underwriting data.
Assist in conducting research to support underwriting decisions.
Learn how to accurately maintain underwriting records and documentation.
Assist in organizing and managing underwriting files.
Shadow and learn effective communication with various stakeholders, including clients, brokers, and internal teams.
Develop written communication skills for creating underwriting reports and correspondence.
Work closely with the underwriting team to understand the collaborative nature of underwriting within the broader context of the insurance industry.
Participate in team meetings and contribute to discussions.

Note: This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

Pursuing a Bachelor’s degree in Finance, Business, Risk Management, or a related field.
Strong interest in the insurance industry and a desire to pursue a career in underwriting.
Excellent analytical and problem-solving skills.
Effective communication skills, both verbal and written.
Detail-oriented with a high level of accuracy.
Ability to work collaboratively in a team environment.
Proficient in Microsoft Office Suite and Google Workspace

Interested and qualified candidates should forward their CV to: talent@incourage.co.ke using the position as subject of email.

Apply via :

talent@incourage.co.ke

November 5, 2024
Claims Intern

About the Claims Intern role

As a Claims Intern, you will play a key role in supporting our claims department. You will assist in processing claims, communicating with clients, and ensuring that our customers receive prompt and fair service. This is an excellent opportunity to gain hands-on experience in the insurance industry and develop your skills in a fast-paced, dynamic environment.

Key Responsibilities:

Assist in the processing of insurance claims, ensuring accuracy and compliance with company policies.
Communicate with clients to gather necessary information and provide updates on the status of their claims.
Receiving, documenting & recording of incoming claims.
Work closely with the claims team to analyze claims and verify the authenticity of claims submitted.
Help in maintaining accurate and up-to-date records of all claims.
Support the team in resolving any issues or discrepancies related to claims.
Provide general administrative support to the claims department.

Qualifications:

Currently pursuing or recently completed a degree in Insurance, Business, Finance, or a related field.
Previous internship or work experience in a claims role is desirable.
Strong attention to detail and ability to work with accuracy.
Excellent communication and interpersonal skills.
Ability to work well in a team and handle multiple tasks simultaneously.
Basic knowledge of insurance principles is an advantage.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Workspace.

Apply via :

incourage.applytojob.com

November 5, 2024
Underwriting Intern

What you will do:

Engage in a comprehensive training program to understand the fundamentals of insurance underwriting.
Participate in workshops, mentorship sessions, and on-the-job training to build technical and industry-specific skills.
Assist in the analysis of insurance policies to understand coverage, terms, and conditions.
Learn how to assess risks associated with different insurance products.
Gain proficiency in using data analysis tools to evaluate and interpret underwriting data.
Assist in conducting research to support underwriting decisions.
Learn how to accurately maintain underwriting records and documentation.
Assist in organizing and managing underwriting files.
Shadow and learn effective communication with various stakeholders, including clients, brokers, and internal teams.
Develop written communication skills for creating underwriting reports and correspondence.
Work closely with the underwriting team to understand the collaborative nature of underwriting within the broader context of the insurance industry.
Participate in team meetings and contribute to discussions.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

Pursuing a Bachelor’s degree in Finance, Business, Risk Management, or a related field.
Strong interest in the insurance industry and a desire to pursue a career in underwriting.
Excellent analytical and problem-solving skills.
Effective communication skills, both verbal and written.
Detail-oriented with a high level of accuracy.
Ability to work collaboratively in a team environment.
Proficient in Microsoft Office Suite and Google Workspace.

Apply via :

incourage.applytojob.com

November 5, 2024
Underwriting Associate Underwriting Assistant Underwriting Intern

About the Underwriting Associate role

The Underwriting Associate will play a key role in supporting the underwriting process, ensuring the accuracy and efficiency of evaluating insurance applications and risks. This individual will work closely with the underwriting team, utilizing analytical skills, attention to detail, and industry knowledge to contribute to the overall success of our underwriting operations.

What you will do:

Review insurance applications and related documents to assess risk factors.
Analyze financial statements, credit reports, and other relevant data to determine the level of risk associated with each application.
Ensure that all required documentation is complete, accurate, and compliant with underwriting guidelines.
Ensure timely preparation of renewal notices, dispatch, and follow-ups.
Collaborate with team members to manage the renewal process efficiently.
Perform business processing through DMVIC to ensure accurate and streamlined underwriting procedures.
Collaborate with brokers and clients to obtain any missing or additional information needed for the underwriting process.
Communicate effectively with internal teams, brokers, and clients to clarify information and address inquiries related to underwriting decisions.
Provide support to underwriters in preparing reports and summaries for management review.
Utilize data analysis tools and techniques to assess trends and identify potential risk factors.
Assist in the development of underwriting models and methodologies to enhance the efficiency of the underwriting process.
Ensure compliance with regulatory requirements and internal policies.
Stay informed about industry trends, market conditions, and changes in regulations affecting underwriting practices.
Collaborate with underwriters, actuaries, and other stakeholders to ensure a comprehensive understanding of the underwriting process and goals.

Note:

This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

Bachelor’s degree in Finance, Business Administration, or a related field.
Previous experience in underwriting or a related field is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Detail-oriented with a high level of accuracy.
Ability to work effectively in a collaborative team environment.
Knowledge of insurance products, industry regulations, and market trends.
Proficiency in MS Office applications.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Claims Intern Claims Assistant

About the Claims Intern role

As a Claims Intern, you will play a key role in supporting our claims department. You will assist in processing claims, communicating with clients, and ensuring that our customers receive prompt and fair service. This is an excellent opportunity to gain hands-on experience in the insurance industry and develop your skills in a fast-paced, dynamic environment.

Key Responsibilities:

Assist in the processing of insurance claims, ensuring accuracy and compliance with company policies.
Communicate with clients to gather necessary information and provide updates on the status of their claims.
Receiving, documenting & recording of incoming claims.
Work closely with the claims team to analyze claims and verify the authenticity of claims submitted.
Help in maintaining accurate and up-to-date records of all claims.
Support the team in resolving any issues or discrepancies related to claims.
Provide general administrative support to the claims department.

Qualifications:

Currently pursuing or recently completed a degree in Insurance, Business, Finance, or a related field.
Previous internship or work experience in a claims role is desirable.
Strong attention to detail and ability to work with accuracy.
Excellent communication and interpersonal skills.
Ability to work well in a team and handle multiple tasks simultaneously.
Basic knowledge of insurance principles is an advantage.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Workspace.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Product Support Assistant

Duties and Responsibilities

On-App Training: Conduct training sessions for ALs, Agents, and Branch Consultants, ensuring they understand how to use the app effectively.
Issue Resolution: Serve as the first line of support for app-related questions, troubleshooting, and resolving issues quickly.
Facilitate the onboarding process for Insurance agencies and Agency Leaders onto the app.
Strategically maintain and enhance business relationships with branches.
Feedback Collection: Gather feedback from users to identify potential app improvements and communicate with the development team.
Documentation: Create and maintain training materials, guides, and FAQs to assist app users.
Collaboration: Work closely with the Product team,, and customer service teams to ensure seamless user experience.

Note: This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

A bachelor’s degree in business, finance, insurance, marketing, or a related field is preferred.
Experience in product support, customer service, or training.
Ability to troubleshoot technical issues and find quick solutions.
Demonstrate a strong passion for enhancing customer experience.
Exhibit enthusiasm for collaborative efforts in improving the application.
A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
A customer-centric mindset with a genuine commitment to providing excellent service.
Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
Familiarity with mobile apps and a strong understanding of onboarding processes.
The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

Apply via :

incourage.applytojob.com

November 5, 2024