Company Details: Company Information Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.

People Operations Advisor

Essential Job Responsibilities
SUPPORTING ACTIVE RESPONSE

Participate as a core member of the People Teams’ mobilization to support agency emergency response priorities.
Work with partners from the response team and other departments to coordinate actions to support effective response.
Advise teams on best practices to support complex recruitment and hiring during emergency response.
Liaise between teams to ensure processes and procedures are meeting the needs of the response.
Coordinate with teams responsible for tax, immigration and employment law considerations for areas targeted by emergency response programming and integrate mitigation measures into ongoing response processes.
Advise on capacity and structure of new programming teams mobilized for emergency response.
Provide additional capacity to the administrative needs supporting recruitment and hiring during the initial phases of an emergency response, including facilitating approvals, completing paperwork, drafting PDs and other documents and posting roles for recruitment..
Advise and add capacity to program-based HR teams and facilitate connection to central office support and resources.
Deploy as needed to provide immediate people-focused support during the initial phases of a response.
Synthesizing Learning and Promoting Best Practices
Develop and maintain an operational toolkit to support HR practices and procedures during an emergency response.
Contribute to agency level after action reviews to help promote organizational learning. Consolidate People-related learnings and lead processes to implement recommended changes to increase efficiency and effectiveness.
Participate in cross-functional working groups that contribute to increasing organizational capacity during emergency and critical incident response.
Partner with Global Rewards and Global Security teams to enhance Duty of Care practices, particularly in relation to emergency and critical incident response.
Partner with Ethics & Compliance to ensure practices and processes enhance Mercy Corps’ culture of integrity and accountability

Support Global People Team Capacity and Priorities

Engage as an active contributor and collaborator to Global People Team priorities. Able to lead work streams as assigned.
Provide additional capacity to teams during times of enhanced demand, especially around times of program start-up and close down.
Ensure Global People Team processes, procedures and policies complement needs during emergency and critical incident response. Proactively partner with relevant teams to address gaps as needed.

Supervisory Responsibility
N/A
Accountability
Reports Directly To: Head of People Operations
Works Directly With: Global People team, Humanitarian Leadership and Response team, Global Security team, Regional Directors and Leadership teams,European and US Program Support teams, International FInance team, General Counsel, Global Procurement and Logistics.
Knowledge and Experience

5 or more years experience in international human resources, with at least 3 in business partner/ advisory capacity.
3 or more years of experience within the humanitarian and international development sector. Experience at the country/ program level is preferred.
Demonstrated experience with emergency or critical incident response in the humanitarian and international development sector, including familiarity with Sphere and Core Humanitarian standards.
Comfort and familiarity supporting and advising teams operating in complex and rapidly evolving humanitarian contexts.
Familiarity with humanitarian program start up activities, particularly related to the range of People-related activities..
Proven ability to work productively with a wide variety of stakeholders to run both participatory processes and also meet tight deadlines with an emphasis on producing quality products.
Ability to lead teams, handle negotiations and facilitate planning processes.
Exceptional written and interpersonal communication skills.
Availability to work non-standard hours as needed, especially when supporting an active emergency or critical incident response..
Able to read, write and speak English proficiently is necessary. French, Arabic, Spanish and/or Russian language skills are also preferred.

Success Factors
The successful People Operations Advisor is able to provide meaningful, time-sensitive and impactful People-related advice and direction in support of an agency humanitarian emergency response. They are comfortable navigating complex and ambiguous situations and are willing to adapt within a changing context. They are able to triage problems and recommend solutions in support of the strategic aims of the emergency response. They are confident in their ability to independently identify needed actions and are proactive in resolving them. Finally, they are eager an learner and are willing to engage in the individual and collective reflection needed to constantly improve.
Living Conditions / Environmental Conditions
This role can be based at an established Mercy Corps office location in Europe (Edinburgh, London or The Hague), Africa or the Middle East. The individual must have the independent right to live and work at the location of assignment (ie., not require visa sponsorship). Up to 30% international travel may be required, possibly with little advance notice to locations with complex safety and security environments and limited services.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

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October 28, 2024
Contract Director County Integrated Water Resources Management (IWRM) Officer

The Position Summary
The Contract Director will provide overall leadership and oversight for the finance and grants management team under the CREATE programme, while working with Mercy Corps Commercial Contracts team in HQ to ensure overall contract compliance. S/he will empower the team ensuring that staff are familiar with policies and procedures related to finance and grants management, while providing quality control to ensure robust, flexible, and adaptive support to programme activities. The Contract Director must be fluent in compliance matters and help the senior management team to ensure the contract is implemented in accordance with contractual requirements, Mercy Corps policies, CSSF regulations, and local law, across 3 countries.
The Contract Director will work closely with the Deputy Team Leader who oversees technical programmes while reporting to the Team Leader. Three Major functions that support programme delivery will fall directly and indirectly under the Contracts Director 1) Grants and Sub-Contract Management 2) Financial Management; 3) Programme Compliance and Administration.
Essential Responsibilities
GRANTS AND SUB-CONTRACT MANAGEMENT
The Contracts Director will oversee the grants team, ensuring grants and sub-contracts are issued and managed in line with Mercy Corps and CSSF policies, and to provide quality control and risk management of the grant management function. Specially the Contracts Director will:

Review all RFAs and liaise with Team Leader, Deputy Team Leader and MCE for approval.
Oversee the grant management function, ensuring timely submission and approval of reports and advances to partners.
Draft all Requests for Grant Approval from the donor, as required by the contract.
Oversee the development of sub-partner grants and contracts, advising on the most suitable grant/contract mechanism for each partner.
Ensure activity or milestone budgets are developed and implemented accurately, providing support to the Senior Finance and Subgrants Manager in cooperation with technical teams, maintaining a master collation of partner budgets.
Provide leadership during grants close out and partner’s asset disposition.

FINANCIAL MANAGEMENT
In collaboration with the Finance and Compliance Director and the Senior Finance and Subgrants Manager, the Contract Director will be responsible for the financial management of the CREATE programme, including quality controls, cost reporting, forecasting and tracking. S/he will provide recommendations on the overall financial management and performance of the programme and work in close collaboration with Mercy Corps Europe team to monitor costs. Detailed duties include:

Regularly participate in calls with the MCE and with CSSF and support the maintenance and updating of the programme Activity-based budget and forecast
Conduct monthly ABB forecast review
Oversee responses to internal and external financial/compliance audits.
Mitigate project risks and protect the programme against fraudulent practices through adherence to the programme’s schedule of authorities.
Ensure strict implementation of a sound internal control system and take appropriate actions against any violation of the system.
Review Mercy Corps, and sub-contractor invoices prior to submission to CSSF for accuracy
Approve payment requests, and review and approve financial vouchers.
Release bank payments and hold bank signatory authority for the programme; provide quality control and risk management for finance functions.

PROGRAMME ADMINISTRATION AND COMPLIANCE
The Contract Director will work with Mercy Corps Kenya Operation team, providing oversight and quality control for the administrative operations of the programme, including procurement, inventory management, and reporting. S/he will work with this team to ensure the CSSF and Mercy Corps standards. Detailed duties include:

Ensure programme asset management and disposition plans are in line with the CREATE contract.
Review the programme’s Exit Plan, and ensure actions are initiated in line with plan and CREATE’s contract, ensuring timely close out partners, disposition of assets, finalization of financial responsibilities and reporting.
Review/draft all requests to CSSF for procurement approvals.
Ensure programme procurement process are completed in a timely manner. Support in contract reviews.
Work with MCE to draft/review CSSF contract deliverables – including Quarterly Financial Report, Inventory and Asset Report.
Provide leadership during donor spot checks and in addressing any identified issues.

TEAM MANAGEMENT

Supervise the day-to-day performance of direct reports, ensuring that they understand their roles, coaching them to succeed and providing them with feedback and technical and administrative support that they require in meeting their performance objectives.

OTHER RESPONSIBILITIES

Respond to urgent client requests, including budget scenarios, inventory disposition, scope of work development, and other tasks as needed.
Perform other tasks as requested by the Team Leader

Supervisory Responsibility
Finance and Sub-grants Manager and the Senior Finance and Grants Officer.
Accountability
Reports Directly To: Team Leader
Works Directly With: Deputy Team Leader, Programme Partners, Mercy Corps Kenya Operations and Finance Directors, Tanzania Country Coordinator, Uganda Country Coordinator, Mercy Corps Europe Commercial Contracts Team.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills

Bachelor’s degree in finance, business administration, public administration, economics or other relevant field; advanced degree preferred;
Minimum of ten years of experience implementing donor-funded development projects, to include project administration, operations and procurement;
Detailed knowledge of donor rules and regulations, preferably with experience implementing a UK government-funded contract;
Minimum of five years of supervisory experience and proven ability to manage teams of professionals to produce key results;
Demonstrated record of results-driven project management and an ability to creatively solve complex organisational issues and foster ownership within teams; and
Strong writing skills and experience in developing budgets, reports and workplans.

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Use the link(s) below to apply on company website.

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October 28, 2024
Research & Evidence Manager

Essential Responsibilities

Research Strategy and Planning
Contribute to the MERL Plan/Strategy and, more specifically, the Research & Learning Agenda. Contribute to the program strategy, develop, and manage the annual program calendar.
Lead or contribute to the design and implementation of all Research and Learning activities implemented in all the three implementation countries.
Manage the process for and contribute to the selection decisions of external research and evaluation partners where applicable
Produce and distribute relevant research and progress reports conducted by the program to internal stakeholders.
Manage and directly work on the program’s data management and dashboard system.
Research Analysis, Production, and Distribution
Provide primary or secondary analysis of all research data, involving quantitative and qualitative methods, to support the development of or contributions to critical findings.
Directly contribute to and manage the creation of research and progress reports and presentations, including drafting the findings and presentations and collaborating with stakeholders on design and production.
Manage the process and ensure research and program progress findings/reports/presentations are announced and distributed.
Support the creation and production of original content for dissemination via publications, newsletters, and other media as directed by the Program Director.

MERL Project Management

Manages MERL activities, including creating and managing plans, schedules, budgets, deliverables, and stakeholder contributions.
Manage day-to-day relationships with the evaluation partners where applicable.
Track and report on MERL and program activities, outputs, and outcomes.
Manage the program data and record storage in compliance with the organization policies
Participate in regular team meetings to review progress and deliverables
Ensure compliance with donor and Mercy Corps regulations related to gender, resilience, and safes spaces programming
Regional Systems and support functions
Support country team adherence to Mercy corps and donor policies and procedures**
Provide dedicated support to country team sin the event of an emergency.
Human Resources, Safeguarding and Diversity
Support Mercy Corps global and regional initiatives for Human Resources, including safeguarding and diversity.

Risk Management

Engage and support GIRL Program across the region to ensure that adequate risk management systems are in place and reported
Collaborate with GIRL Country PMs to support preparedness and response to major disruptive events.

Supervisory Responsibility:

MEL Officers in focus countries

Accountability

Reports Directly To: GIRL-H Program Director
Works Directly With: Program Manager in the PMU and Country Program Manager

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

Masters or equivalent experience in International Development, Political Science, women’s studies, college degree required, advanced degree preferred.
A minimum of 6 years of continuous research experience, of which 3 years is directly overseeing research planning, statistical analysis, and project management to development programs.
Demonstrated expertise participating in the design, analysis, and distribution of research and progress reports.
Excellent analytical skills, including distilling useful findings from a body of data, relating findings to external factors and context
Excellent written and oral communication skills, including proven success in the ability to present ideas and concepts effectively.
Demonstrated expertise communicating with and managing relationships with external research partners
Excellent project management skills, including demonstrated ability to set and manage priorities and multiple tasks.
Excellent attention to detail, organized and process oriented.
Ability to deliver high-quality work quickly in a dynamic organization under time pressure.
Ability to train and build the capacity of programs and research staff in using various research processes.
Demonstrated ability to effectively use SPSS or other statistical software, Excel for data processing and dashboard creation, Commcare and other ODK based data collection and management platform.
Ability to speak Swahili strongly preferred.

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October 28, 2024
ICT Assistant

General Position Summary
The primary role of the ICT Assistant is to maintain Mercy Corps Kenya IT Systems in the Country office (Nairobi) and all field offices by ensuring proper functioning of equipment and network to meet organizational needs and demands. The IT assistant supports the use of email, create, and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed. S/he is responsible for promoting the use of ICTs within Mercy Corps through research, training, webinars and how-to guides.
Essential Job Responsibilities

Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
Conduct staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff;
Responsible use and confidentiality of any information identified as sensitive;
Regularly update anti-virus programs are ensure the entire network and computers are virus-free;
Under the guidance of the ICT/T4D Coordinator, undertake the repairing and maintaining of LAN-s, internet systems and general IT maintenance and training in the MC Kenya office – as per needs outlined by the Director of Operations.
Oversee repair of computers and IT equipment at a local level, when possible – facilitate and advise on best, safest and most economic solutions in consultation with the ICT/T4D Coordinator
Maintain an efficient Local Area Network for Mercy Corps office. Current designs are appropriate for the programmatic needs for the Kenya office and any additions or changes require prior approval and planning.
Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices in Kenya. Facilitate the purchase of items through the Procurement function
Maintain the Mercy Corps mail server and assign addresses as instructed by ICT/T4D Coordinator
Assist in administration functions as needed; assist logistics staff in inventorying and tracking IT assets.
Maintain proper documentation of all IT equipment including; system profiles, warranties and IT stock/accessories; Organize and maintain central filing system of all systems in Mercy Corps Kenya.
Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories and other systems in all Field offices, as required;
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned.

Accountability

Reports Directly To: ICT/T4D Coordinator
Works Directly With: Program managers, program staff, Coordinate and Head of Offices in identifying IT needs.

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills

A minimum of two years experience in information technology systems (IT).
A relevant university degree in computer sciences, IT, or related is desirable.
Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of an internal email system as per the local area networking (LAN).
knowledge of Managing Cisco Meraki Appliances, a good understanding of firewall, traffic shaping and proxy, G Suite , TCPIP settings, Linux and Windows applications.
Experience for upright maintenance of all internet accounts, Logins and account status.
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
Ability to troubleshoot, plan and design low maintenance systems is a must.
Ability to troubleshoot and maintain both wireless and cable connections is required.
Must understand, follow and implement existing policies on IT equipment use and best practices.
Success Factors
The ideal candidate should be self-reliant, passionate about technology, collaboration, and problem-solving using technology. Under the guidance of the departmental leadership team, S/he should have the capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs.

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recruiting2.ultipro.com

October 28, 2024
Monitoring and Evaluation Officer – Samburu Monitoring and Evaluation Officer – Turkana

Essential Responsibilities
STRATEGY AND PLANNING

Support development and roll-out of USAID Nawiri monitoring and evaluation strategy and tools.
Participate in platforms for the program management and collaboration at county and sub-county level and promote evidence-based county and program adaptive management. Support program targeting, design, integration, layering and sequencing and support tracking of resilience programing at county and sub-county level.
Provide M&E leadership to Program teams and M&E Assistants at sub-county level and ensure program implementation coherence and integration.

RESULT BASED MONITORING & EVALUATION

Conduct data collection, collation, review, validation, and analysis of program data at county, sub-county, and Ward Level.
Support the County Monitoring Evaluation and Learning (MEL) Coordinator to roll-out M&E Plan at county and sub-county level.
In conjunction with the County MEL Coordinator, development of supportive supervision and mentoring plan for the program team on data collection, entry, analysis and use for decision-making.
Support learning initiatives at county and sub-county level including facilitating documentation of lessons learned and success stories.
In collaboration with the MIS team, conduct program participant registration and maintain updates program participants databases to at county, sub-county and Ward-level.
Support in conducting regular Routine Data Quality Assurance (RDQA) in collaboration with the program team for the reported data to ensure adherence to USAID/ Mercy Corps data quality standards.
Support County Program team in the preparation of quarterly/annual activity reports and verification of reported data.
Participate in county government M&E system strengthening strategy at sub-county and ward level including roll-out of Actionable Context monitoring system at county, sub-county and ward-level including ensuring data use for planning and decision-making at all levels.
Participate in annual surveys, Qualitative Inquiries (QI) and Post Distribution Monitoring Surveys intended to assess the effectiveness and efficiency of USAID Nawiri programing at county level and meet required BHA reporting requirements Ensure adherence to Mercy Corps program management minimum standards and Community Accountability Mechanism (CARM)

CAPACITY BUILDING

Facilitate program teams in periodic reflection and analysis of project monitoring information that feeds into USAID Nawiri programming and learning and sub-county and ward-level.
Support timely production of weekly, monthly, quarterly, and annual donor reports based on agreed performance indicators and timelines.
Build the capacity of all relevant team members to implement program-monitoring tools, accurately enter program data into relevant databases, and enable them to develop excellent reports and other documents

PROGRAM ADVISORY

Maintain an active advisory role with the program team to help guide them towards robust and relevant data collection, validation, analysis, and decision-making.
Actively participate in all implementation monitoring, providing timely feedback on quality-of-service delivery at any point.
Establish and maintain strong working relationships with partners and government departments.
Support the process of testing and adopting relevant technologies for improving the efficiency of the program’s MEL function. This will include supporting testing and rollout of Mobile Data Collection tools (Ona), CommCare, GIS/GPS technologies for Mapping, and managing MCK’s internal data management platform; Tola Data.

OTHER

Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned from time to time by supervisor

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills

Must hold at least a bachelor’s degree in Social Science, Statistics, International development, Health, Agriculture, or relevant field (with coursework in M&E, research and evaluation methodologies, statistical analysis or organizational development) or similar field of study.
At least 2-4 years of program monitoring and evaluation experience
Experience working with USAID funded projects and familiarity with USAID/FFP M&E guidance and requirement is an added advantage
Should understand general MEL concepts and demonstrate skills in MEL system (i.e. Theories of Change, Results Frameworks/Logical Frameworks, MEL Plans and Data Collection tools);
Must have good writing and analytical skills
Should have knowledge of quantitative and qualitative data collection, reporting techniques. S/he should understand and be able to apply basic measures of central tendency and spread
In addition to Microsoft Excel, the incumbent should demonstrate fluency in use of at least one data management software including SPSS, STATA, and Power BI/Tableau for visualization.
Must be fluent in both spoken and written English. Understanding of local language will be an added advantage
Qualified applicants from the USAID Nawiri targeted sub-counties will have an added advantage.

Success Factors
A successful M&E Officer will have the ability and curiosity to work comfortably and effectively. S/he will be an excellent communicator, multi-tasker, with the ability to work effectively in complex environments. S/he must have the confidence and humility to work effectively with a diverse group of people – as well as be sensitive to political and cultural nuance.
Living Conditions / Environmental Conditions
The position is based in the County/Sub-County Office, Samburu/Turkana County with frequent travels to activity field sites.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Local qualified candidates in Samburu are highly encouraged to apply

go to method of application »

Use the link(s) below to apply on company website. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.Mercy corps does not charge any fees at any stage of the recruitment process.

Apply via :

October 28, 2024
Monitoring and Evaluation Assistant (Lodwar) Monitoring and Evaluation Assistant (Maralal)

Essential Responsibilities
PROGRAM MANAGEMENT: MONITORING AND EVALUATION

Support in roll-out of USAID Nawiri monitoring and evaluation strategy and tools at the Sub County level.
Collect program routine monitoring data and follow-up with the program team on data collection and reporting.
Support roll-out and supervision of data collection through Annual Surveys, Post Distribution Monitoring (PDM) and Quality Inquiry Surveys.
Timely entry of monitoring data into mobile and computer-based data collection systems and working with MIS officers to resolve data quality issues observed.
Support Monitoring and Evaluation activities to ensure that program-based monitoring activities are being performed according to schedule.
Support and collaborate with the M&E Officer to provide timely reports and data summaries.
Assist to maintaining a clear and transparent filing system at the Sub County level office.
Support the process of testing and adopting relevant technologies for improving the efficiency of the program’s MEL function at the Sub- County level.
Strengthen Sub-County Government M&E and Data Use Platforms including Review Meeting, Data Quality Assurance, Mentoring and Supportive Supervision.
Other duties as assigned from time to time by supervisor

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values always and in all in-country venues.

Supervisory Responsibility
None
Accountability
Reports Directly to: M&E Officer at the Sub County level, with technical oversight from the MEL Coordinator and administrative oversight from the Sub County Lead
Works Directly with: USAID Nawiri Program Quality and Learning team, all program staff and implementing partners at sub-county level.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills

Must hold at least a diploma in Social Science, Statistics, International development, Health, Agriculture or relevant field (with coursework in M&E, research and evaluation methodologies, statistical analysis or organizational development) or similar field of study.
At least 2-4 years of program monitoring and evaluation experience ( Entry Level Fresh Graduate)
Experience working with USAID funded project and familiarity with USAID/FFP M&E guidance and requirement is an added advantage
Should understand general MEL concepts and demonstrate skills in MEL system (i.e. Theories of Change, Results Frameworks/Logical Frameworks, MEL Plans and Data Collection tools);
Must have good writing and analytical skills
Should have knowledge of quantitative and qualitative data collection, reporting techniques. In addition to Microsoft Excel, the incumbent should demonstrate fluency in use of at least one data management software including SPSS, Power Bi, Tableau and STATA.
Must be fluent in both spoken and written English. Understanding of local language will be an added advantage

Success Factors
A successful M&E Assistant will have the ability and curiosity to work comfortably and effectively. S/he will be an excellent communicator, multi-tasker, with the ability to work effectively in complex environments. S/he must have the confidence and humility to work effectively with a diverse group of people – as well as be sensitive to political and cultural nuance.
Living Conditions / Environmental Conditions
The position is based in the County/Sub-County Office, Turkana County with frequent travels to activity field sites.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

go to method of application »

Use the link(s) below to apply on company website. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Apply via :

October 28, 2024
Global Human Resource Officer

Program/ Department Summary

The People and Strategy team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversation on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary

The Global HR Officer is responsible for completing a range of HR duties that provide support to members of the Mercy Corps global team, balancing the day-to-day needs of team members and consultative support to managers, in a timely and accurate manner with a spirit of teamwork and service. The Global HR Officer acts as a trusted advisor and consultant to employees and management on human resources-related issues. This person facilitates effective, proactive problem-solving with Mercy Corps’ leadership and cross-departmental colleagues through developing partnerships and discovering innovative solutions. This position collaborates with partners from Talent Acquisition and Leadership and Development to ensure the “people needs” of Mercy Corps team members align with and are accounted for within the organization’s strategic initiatives.

Essential Responsibilities

Strategy and Vision

Understands how to leverage cross-departmental relationships and influence to identify creative and effective HR strategies.
Keep up to date on trends in international human resource management, particularly in the international humanitarian aid sector
In collaboration with others on the Global Human Resources team, identifies areas of opportunity to strengthen Global HR operations and proactively offers recommendations to management.

Personal Leadership

Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
Maintains high ethical standards and treats people with respect and dignity.
Maintains productive relationships with all stakeholders, including country teams, other headquarters functions, donors and regulators. Builds mutually rewarding professional relationships inside Mercy Corps at all levels.
Promotes Mercy Corps culture by promoting the development and advancement of ideas that allows for new and unique approaches to problem-solving within existing policy and procedural requirements.
Demonstrates an awareness of his/her personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.
Demonstrates high level of commitment to confidentiality and non-disclosure.

Global Human Resources

Collaborates effectively with members of the People Team, and other stakeholders, in order to provide comprehensive, timely and equitable HR support to the Mercy Corps global team.
Acts as the primary point of contact for internal HR life-cycle related processes, including offer letters, onboarding, transfers, promotions, performance reviews and end of services.
Analyzes HR data, metrics, and trends to provide insights to regional and country leadership, contributing to positive, program-focused outcomes.
Acts as the first point of contact for all people related issues for Mercy Corps teams and collaborates and/or escalates issues as needed to ensure resolution.
Provides Mercy Corps’ country and regional leaders with consultative HR support relating to the people and issues that impact their programs, in a manner consistent with Global HR best practice.
Participates within the larger Global HR team to share ideas, develop standard practices, and implement best practices across Mercy Corps programs.
Designs and streamlines processes in collaboration with others in the People team in order to develop an improved HR experience across the global Mercy Corps team.
Track performance review dates and generate reminders; coordinate timely and accurate completion of personnel transactions for all changes and end of service activity.
Identifies HR initiatives and solves people management issues in a manner that complements Mercy Corps culture and programming priorities.
Reviews and maintains all internal documents, notices, and templates; makes necessary adjustments after seeking feedback from key stakeholders.
Processes all independent consultant requests, ensuring the necessary approvals and supporting documents have been received and appropriately documented.
Responsible for providing technical support to national offices upon request and, if needed, during emergency operations, including development or review of National Team Handbook submissions, national Salary Scales, national Benefit Summaries, etc.
Assists with all internal and external audit requests relating to HR files and benefits for assigned regions of responsibility.
Triages and implements improvements in field-based HR systems and processes in a manner consistent with established Mercy Corps Global HR practice.
Conducts exit interviews of departing team members as needed.
Serves as point of contact for HR technical support to field HR practitioners.
Represents the Global Human Resources team in People Team special projects and initiatives at HQ
.As the focal point for the Global HR team supporting expatriates, works to ensure that HR work streams for US based team members and expatriates are consistent and that the HR experience across the global Mercy Corps team is comparable.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: Senior HR Global Advisor

Works Directly With: People Team

Supervisory Responsibility: None.

Knowledge & Experience

Minimum of 2 years’ experience in Human Resources, Talent Acquisition, or personnel management.
Degree or equivalent experience in Human Resources, Business Administration, or related field, preferred.
Multilingual is a ‘plus’ (English required with Swahili, Hausa or Arabic as a second language).
Able to maintain operational consistency with other team members and actively keep management informed.
Demonstrated history of providing excellent customer service and a high level of attention to detail.
Ability to follow procedures, complete tasks with high quality outputs, meets deadlines and works well under pressure and cooperatively with team members.
A historically demonstrated ability to maintain confidential information.
Must have strong analytical, mathematical and problem-solving skills, effective organizational and interpersonal skills; strong written and verbal communication.
Understanding of HR processes and data, common analytical techniques, and methodologies to share information and trends with non-HR professionals.
Understanding of major US employment laws including COBRA, FMLA, and FLSA is a plus.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions and shift priorities, exhibit effective customer service skills and work effectively with a wide variety of individuals including team members based overseas. S/he will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives and interact professionally and productively with HQ and other global staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living Conditions/Environmental Conditions

This position is a national position based in one of the African countries where Mercy Corps is registered based on the portfolio of coverage.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values always and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Apply via :

app.jobvite.com

October 28, 2024
Database and Management Information Systems Manager

Program / Department Summary
USAID’s Office of Food for Peace recently awarded funding to a Mercy Corps-led consortium of Kenyan and international partners for a 5-year Development Food Security Activity (DFSA) in Turkana and Samburu Counties. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation with government, civil society, communities, and the private sector, this program aims to drive sustained reductions in acute malnutrition in both counties. Mercy Corps’ NAWIRI consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. The program requires a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.
The Position Summary
This position will play a critical role in the Monitoring, Evaluation, and Learning (MEL) team. The MEL team is responsible for designing and implementing the plan for collecting program data to be used for internal and external use as well as managing program data and providing information to the program team to support decision-making and donor reporting. The Database and Management Information Systems (MIS) Manager will work closely with the Program and Monitoring, Evaluation and Learning (MEL) teams to recommend, adapt and/or create the database/MIS for the project. S/he will be responsible for creating digital data capture forms and computer databases for the collection, protection and analysis of data. The MIS will consist of digital and paper data capture forms, databases of monitoring and survey data, and information retrieval formats to facilitate the integration of the project database with other data collection and analysis platforms like ONA, CommCare and TOLA. S/he will be charged with monitoring the project database to address any issues and challenges as they arise. The Database and MIS Manager will contribute to the visioning, strategic planning, and work plans of the MEL team by bringing expert technical perspective to the program on how to best use technology to support data needs for optimized program management.
Essential Job Responsibilities
PROGRAM DATABASE ARCHITECTURE

Work with all stakeholders to ensure database architecture will respond to data and information user needs
Produce system requirements and specifications in collaboration with program and MEL staff, including Mercy Corps’ HQ Information and Communication Technologies for Development (ICT4D) team.
Review consortium partner’s databases and/or designs and customize project specific databases to meet USAID/FFP data acquisition, entry, management, and reporting functions and compatibility requirements.
Work with consortium MEL staff to identify and address shortfalls in information management that can impact data quality and affect program implementation.
Coordinate and communicate with project staff when necessary to address issues in database development and management.

DATA ACQUISITION

Finalize standardized digital data capturing forms with data validation and calculations to be used with the ONA or CommCare platform.
Provide virtual technical support on digital data capture and project database to field staff collecting and entering primary data.
Oversee operations of the MIS and manage CommCare HQ application.
Build, test, and train a team on data collection tools.
Design and build dashboards to monitor data collection.

DATA ENTRY

Incorporate user interfaces for data entry directly into the databases.
Integrate data pulls from digital data sources, such as android phone data collection applications, into project databases.
Monitor timeliness of data entry updated dashboards and data dissemination.

DATA MANAGEMENT

Configure databases to house quantitative program data, survey, evaluation and GIS data.
Organize and archive GIS, survey, evaluation and routine M&E data accurately and efficiently.
Monitor data accuracy in the database and work with relevant staff at country level to ensure submission of quality data.
Manage database server and cloud back-up.
Manage user login identifications and passwords for all database users across the consortium.
Manage storage, backup and archival of multiple research and study data sets (raw, flat and analytic datasets) with their corresponding documentation.
Assure data protection measures are in place and enforced to protect personally identifiable information

INFORMATION PRODUCTION & REPORTING

Construct standard reports for regular monitoring, with user interface/dashboard to access the reports.
Ensure data are accessible and exportable, in formats compatible for complex data analyses.
Document and train staff on accessing standard reports/ dashboards and datasets.

GEOGRAPHIC INFORMATION SYSTEM (GIS)

Working in collaboration with the MEL manager, develop Geographic Information System (GIS) information, collection and analysis needs as part of the M&E data management plan.
Build capacity of project staff on the use of GPS devices for data collection and analysis using GIS Software.
Develop GIS information products including maps as part of quarterly/ annual results reporting (ARR).

CAPACITY BUILDING

Supervise the project and M&E staff in the creation of training modules on data capture, data entry, and information production.
Provide technical support to staff on database use and interpreting the data based on the data source.
Promote the understanding, interpretation and use of cutting-age M&E technologies such as remote sensing and GIS by demonstrating its capabilities and potential applications to Mercy Corps staff and partner agencies and identifies staff capacity building needs to use the application.

TEAM MANAGEMENT

Create and maintain a work environment where mutual respect among team members prevails and where the pursuit of individual and collective excellence is valued.
Promote individual accountability and commitment by clearly and regularly communicating expectations and providing constructive feedback.
Recruit, guide and supervise permanent MIS staff under his/her supervision as well as contracted data entry staff during survey-based data collection.
Train and inspire the staff under his/her supervision, providing them with resources and knowledge so that they can deliver their best performance.
Ensure that team members comply with the Mercy Corps Code of Conduct and the Principles of Humanitarian Accountability and immediately report to their Supervisor and National Director any cases of fraud or conduct not in accordance with Mercy Corps policies within the program.

REPRESENTATION

Identify, build and manage trusted partnerships with consortium agencies, local government and other stakeholders.
Maintain good working relationships with donors and other development organizations and represent Mercy Corps at meetings when necessary.
Effectively communicate the program’s best practices to build Mercy Corps’ positive image with development stakeholders.
Conduct themselves in a professional manner at all times.

SECURITY

Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

Database officers from all consortium partners

Accountability
Reports Directly To: Monitoring and Evaluation Lead
Works Directly With: Technical Leads & Director of Program Delivery from Turkana and Samburu
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills

Bachelor’s degree, preferably in GIS, IT, computer science, or a related field. Master’s degree preferred.
At least 5 years’ experience in database development and management for those with MA and 8 years for those with BA.
Experience in designing and managing complex relational and spatial databases, with familiarity with open-source databases. SQL/ CommCare literacy strongly preferred.
Competence in working with Esri’s ArcGIS Desktop Suite or open-source mapping platforms like Quantum GIS.
Experience with digital data collection using iFormBuilder, Open Data Kit/Ona, FormHub or other online or offline digital data collection solutions preferred.
Hands-on experience in SQL/ CommCare servers desired.
Strong computer literacy with a full knowledge of Microsoft office applications.
Strong organizational skills and demonstrated ability to multi-task and process information into action as to not delay program activities.
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
Strong English skills required, both written and spoken.
Ability to work effectively with an ethnically diverse team in a sensitive environment.

Success Factors
The ideal candidate will have a strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of Kenya. He/She will be an excellent communicator, multi-tasker, and able to work in ambiguous situations. He/She will be a tolerant and flexible individual able to work in difficult and stressful environments and follow procedures. The successful candidate will be focused on team-building and capacity-building of national staff; be a strategic thinker, have strong skills in design monitoring and evaluation of development programs and maintain a sense of humor.
Living Conditions / Environmental Conditions
The position is based in Nairobi requiring up to 50% field visits to projects sites in remote locations, and working with county relevant department office and forums;
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Apply via :

recruiting2.ultipro.com

October 28, 2024
Measurement, Learning & Technology Officer

Program / Department Summary
Mercy Corps will begin implementation of its Mitigating Election Violence through Social Media project as part of a broader election violence prevention and mitigation program which will work to promote peaceful elections in Kenya by strengthening stakeholders’ capacity to prevent and mitigate election violence and contribute to a peaceful political transition around the August 2022 elections. The project will engage and mobilize community capacities for peacebuilding, conflict mitigation and civic participation, strengthen the response capability of government-led institutions and facilitate improved coordination and collaboration between and among community, county and national-level stakeholders. The project is grounded in the belief that the empowerment of local actors, through systematic, participatory and inclusive processes, are the most sustainable, impactful and effective at preventing conflict and promoting peace.
Mercy Corps with its technology partner, under the Mitigating Election Violence through Social Media project, proposes to expand investment in researching the impact and outcomes of utilizing micro-level social media influencers to facilitate positive behavior change within the digital space, especially as relates to the upcoming elections, which have significant potential for violence and conflict. This evaluation, including on-going measurement of sentiment analysis before, and following, the campaigns will provide Mercy Corps with insight into the effectiveness of these campaigns in a peacebuilding context.
General Position Summary
The Measurement, Learning & Technology Officer is a key member of the program team and will report to the Program Manager. She/he will provide day-to-day support to the program team in the identification of the learning and evaluation needs and opportunities. The position holder will develop learning and measurement activity ideas and will implement, monitor and report progress.
Essential Job Responsibilities
PROGRAM IMPLEMENTATION

Support technology partner to work with key online influencers to drive behavior change through campaigns.
Drawing on state of the art research on digital peacebuilding, including Mercy Corps sources, generate and document insights into how to design and focus peace campaigns built on behavioral, sentiment, and psychographic analysis.
Continuously ensure that the implementing partner is carrying out social media analytics and sentiments to align the communication strategies and messages and reporting the same to the program manager.
Ensure influencers have the support and access to resources/content to both promote positive engagement within social media as well as to actively mitigate and/or counter content inciting violence or harassment.
Researching and documenting the impact and outcomes of the influencer-led interventions.
In consultation with the technology implementing partner, measure sentiment analysis before, and following, the campaigns to provide Mercy Corps with insights and evidence into the effectiveness of campaigns in a peacebuilding context.
Support with project implementation, including attending learning activities and events in the targeted locations and virtually.
Identify needs and opportunities and provide relevant information and learnings to facilitate the program team’s ability to develop activity and further learning ideas.
Under the direction of the Program Manager, develop and maintain relationships with organizations/ actors in key target sectors (e.g., private sector, CBOs / local NGOs, local government officials, security officials etc.).

RESULTS MEASUREMENT, ANALYSIS AND REPORTING
In conjunction with the country & program-level monitoring and evaluation team:

Play a key role in the development and review of intervention designs, sector strategies and M&E frameworks.
Design and maintain all program information databases in conjunction with the program MEL Officer, ensuring monthly backup of program files.
Receive and ensure proper tracking of all documents/data submitted by the technology partner.
Ensure that data received from staff is entered into databases within 7 days of receipt and submitted to the Manager according to agreed schedules.
Produce ad hoc reports generated from databases according to the needs of the program.
Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
Create and maintain systems ensuring effective and transparent use of grant resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
Work with partner to undertake baseline research for sentiment analysis.
Design online and offline surveys in collaboration with partner to measure impact of interventions.
Validating and verifying core indicators against the different sources of information by taking part in regular data quality assessment.
Work with Program Manager to ensure that learning and measurement activities are implemented on plan and progress towards targets is not compromised.
Meet regularly with the program team to evaluate project progress, identify, and document successes, best practices, human interest stories, challenges and lessons-learned; and adjust practices as necessary to improve performance.
Prepare and submit to the program reports of specific periods, events, field trips and meetings.
Support the team in effectively utilizing established monitoring and evaluation formats / tools and provide feedback for their improvement.
Support timely production of quarterly and annual donor reports based on agreed performance indicators.

PROGRAM ADVISORY

Maintain an active advisory role with the program team to help guide towards robust and relevant data for decision making.
Actively participate in all implementations, providing advice and feedback for quality results at any point.
Establish and maintain strong working relationships with partners and government departments.

RESEARCH AND LEARNING

Take part in conflict analysis, research and learning activities, in conjunction with other relevant team members.
Prepare practical reports for dissemination based on experiences from program implementation.
Together with the program implementation team, generate key learnings and evidence about the program’s implementation and approaches.
Regularly document and share all learnings from program implementation.
Support maintenance of an up-to-date database that reflects progress and program indicators.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Apply via :

recruiting2.ultipro.com

October 28, 2024
Senior Technical Manager

The Program
With funding from USAID’s Bureau for Humanitarian Assistance (BHA), Mercy Corps’ Nawiri Program is leading a consortium of Kenyan and international partners on a five-year journey to sustainably reduce persistent acute malnutrition in Turkana and Samburu Counties of Kenya. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation, the program takes a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Mercy Corps’ consortium brings together global leadership, research capacity, technical expertise, and implementation experience to partner with local institutions to test, adapt, and scale evidence-based solutions to sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.
The Position
The role of the Senior Technical Manager is to lead and supervise a technical team and, in collaboration with the technical Director and DCOP, oversee and steer design and implementation of a coherent technical strategy. The Senior Technical Manager is responsible for managing the technical team and providing support to design robust technical program strategies utilizing evidence and learnings developed in the research phase of USAID Nawiri. S/he must ensure integration of diverse technical sectors for the specific goal of sustainably reducing persistent acute malnutrition below emergency threshold levels. The Senior Technical Manager will lead coordination and collaboration of technical experts in water systems, climate smart agriculture, environment, alternative livelihoods & inclusive markets, financial inclusion, socio-economic, as well as resilience for the benefit of over one million vulnerable people in Turkana and Samburu. In addition to providing technical direction for the project, they will bring both the technical and functional skills required to manage USAID Nawiri’s technical advisors while providing nutrition specific technical support. They will also work closely with wider technical functions to ensure gender and social inclusion, social behavior change and resilience are fully integrated and addressed across program strategies. She/he will integrate a systems approach and sustainability in all strategies and approaches towards nutrition resilience. S/he will lead their team to deliver on high quality program design and implementation, including through transferring knowledge and building skills in ways that build the capacity of field teams to deliver program and practice excellence. The Senior Technical Manager also ensures the team is guiding USAID Nawiri’s best practices in the field and is committed to interpreting results while being open to change.
In addition to direct oversight of select technical staff, s/he will seek out opportunities, promote cross team coherence on the theory that the complex problems USAID Nawiri seeks to address are, by definition, multi sectoral in nature and require shared solutions across sectors and systems. By working with composite teams and providing strategic engagement on technical matters, the Senior Technical Manager will deliver coherence and clarity of approach across the entire consortium. Working across all program areas, and supporting the Technical Director, s/he will ensure that the USAID Nawiri team is analyzing emergent findings and routinely iterating to build a robust evidence base for informing strategic investments that drive nutrition outcomes. The Senior Technical Manager will also coordinate with other organizations and donors to ensure the best practices and learning from other initiatives are integrated in the USAID Nawiri Program.
Essential Responsibilities
STRATEGY & VISION

Sets a distinctive strategic vision for the relevant sectors in close coordination with the field and other agency departments and ensures that it is continuously updated to reflect trends in the field, learning over time and emerging capacities.
Works with USAID Nawiri senior leadership team and technical leads to develop a comprehensive transition and technical implementation strategy to bridge between a 2 year research and learning phase into full implementation of coherent nutrition and resilience approach including support to develop and roll out targeting strategies, contextualize technical implantation strategies in Turkana and Samburu, and develop technical minimum standards for the consortium.
Influences the program’s approach based on technical expertise, practical experience and understanding of USAID Nawiri’s comparative advantages, with an eye towards both impact and results.
Works with M&E and CLA teams to identify data sources and analysis approaches to track internal and external trends with potential to inform or affect technical programming and assures team readiness to adapt to changing conditions and expectations.
Ensure maximum impact of technical team, engaging in regular meetings to maximize collaboration and cross team coherence, annual planning and quarterly reviews.
Ensure that learning from the program is informing continuous program design and technical quality.

PROGRAM MANAGEMENT

Set direction for Technical Advisors ensuring coherence across composite teams and wider consortium; strategically engages to advance implementation of those plans.
Coordinate between M&E, CLA, Research teams and Technical Advisors to continually refine research and learning agenda to ensure its relevance to the overall program objective and maximize its utility to inform design decisions for testing and scale up of activities.
Provide technical support for the implementation of high-quality nutrition programming following USAID Nawiri’s theory of change, with a strong emphasis on social and behavior change.
Ensure that different technical areas/sectors are integrated and coordinated for optimal design and maximum impact.
Strategically engage and guide team engagement to support county level program design and quality implementation.
Identify opportunities to ground technical approaches and lead on efforts to drive multi-sectoral approaches and tackle thematic issues (e.g., youth employment) in new ways to advance reductions in persistent acute malnutrition.
Produce strong, influential analysis and derive new insights from field assessments and industry learning, incorporating that into new program designs and implementation.
Recommend changes to program design and implementation to ensure that the program is continuously improving to meet the program’s transformational objective.
Support and collaborate Technical Advisors and County Managers to align research and sectoral approaches to the malnutrition in the drylands conceptual framework.
Support an evidence based and data use culture – including assisting packaging/simplifying coherent evidence and encouraging its utilization by technical advisors and implementation teams for adaptive management.
Develop strategy and approaches to facilitate multi team/multi county shared learning on what is working in order to standardize best practice, develop comparative advantages for new program development and advance strategic partnerships.
Guide team plans for building the capacity of field teams to perform high quality assessments, program design and implementation in relevant technical field or through multi sector approaches.
Conduct regular field visits and provide targeted technical feedback while ensuring nutrition is at the forefront of program thinking.
Support the socialization of the program with Government stakeholders, USAID, Technical Steering Committee ensuring necessary approvals and collaboration as required.

TEAM MANAGEMENT

Fully embrace USAID Nawiri’s values and actively work to achieve synergies within and across teams, one-Nawiri vision and its goals relating to sustainably reducing persistent acute malnutrition.
Create and sustain a work environment of mutual respect where team members strive to achieve excellence on their own team and embrace their role and responsibilities in advancing the shared goals of the larger team, to forge its reputation as a cohesive, strategic and responsive world class technical team.
Ensure accountability of team members for delivering on their individual workplans as well as adhering to established processes (event planning, travel approvals, expense reports, tracker, etc).
Conduct regular performance reviews, adhering to Mercy Corps personnel policies and practice.
Help team members identify and take advantage of opportunities, training, information and other resources to ensure professional growth and provide advice and encouragement to help them reach their full potential.
Empower teams to advance leadership in their fields and encourage/support professional growth

FINANCE & COMPLIANCE MANAGEMENT

Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
Build and/or maintain operational systems that ensure proper administrative support for programs.
Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

INFLUENCE & REPRESENTATION

Guide technical team research and learning agenda, identifying opportunities to explore key practical research questions that can inform programming and advance USAID Nawiri’s “business unusual” approach.
Advance Thought Leadership, develop Learning Agenda and related Knowledge Management plan.
Advance external Influence through work with Communications Advisor and other USAID Nawiri leads to raise USAID Nawiri’s profile with internal and external stakeholders.
Actively engage in internal relationship building, providing project and unit updates with other departments.
Work with the team to maintain a strong roster of consulting resources to fill technical needs that are not available in house.

SECURITY

Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Supervisory Responsibility
Technical Advisors
Accountability
Reports Directly To: Technical Director
Works Directly With: All Nawiri Team, Nawiri Consortium Team Members, Mercy Corps Technical Support Unit (TSU) and other relevant Kenya Country Team.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills

Master’s degree or equivalent experience in a relevant field such as nutrition, public health, food security, etc.
At least five (5) years of progressively responsible experience in the successful implementation of integrated health or nutrition activities working on programs of a similar scope and scale, with preference given to integrated nutrition programs. At least two (2) years must be in program management, including direct supervision of technical and support staff.
Direct experience in planning, implementing and measuring the impact of health, nutrition, behavior change, hunger reduction or other related program.
Demonstrated systems thinker and ability to think outside of the box in the implementation of a unique program with experience in adaptive management and using research as part of program implementation.
Demonstrated ability to collaborate with a wide range of stakeholders, and to liaise with donors and remote HQ teams.
Demonstrated experience managing multi-organization teams and managing partners is required.
Demonstrated strong leadership and teambuilding skills; ability to work effectively in a team which includes remote members, often with limited supervision and under pressure.
Ability to mentor others and model successful management techniques and approaches.
Experience with participatory assessment methodologies a plus.
Fluency in written and spoken English is required.
Strong budget management experience is required.
Prior experience in designing, implementing or managing implementation research strongly preferred.
Prior experience of working on USAID-funded programs strongly preferred.
Previous experience working in the ASALs of Kenya strongly preferred.
Essential computer literacy and capacity to work with MS Office applications.
Ability and willingness to travel frequently by road and flight to the northern arid lands including remote communities (estimated 50% of the time) sometimes at short notice.

Success Factors
The successful Senior Technical Manager must be a self-starter who demonstrates leadership in technical management/supervision, communications, partnership development, and team management. Multi-tasking with proven ability to manage competing priorities, follow procedures, and meet deadlines is required. The position manages their team to have an impact on program quality, overall strategy and thought leadership. The Manager leads and nurtures individual team member development and works effectively with different work styles. The position must communicate and work with a variety of external groups including private sector partners, peer agencies, academic institutions, and donors. The Senior Technical Manager is flexible and creative in planning and problem solving, and has a proven ability to learn quickly, take initiative and be accountable for results. The person will have the vision and drive to lead initiatives that are more than program development, that demonstrate understanding for the larger picture while remaining focused on and able to handle the details. Be open to learning, adaptations and must be culturally sensitive.
Living Conditions / Environmental Conditions
The position is based in Nairobi requiring up to 50% field visits to projects sites in remote locations, and working with county relevant department office and forums;
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Apply via :

recruiting2.ultipro.com

October 28, 2024