Jobs Kenya

Company Details: Company Information Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.

  • Senior Program Advisor: Market System Development (MSD)

    Senior Program Advisor: Market System Development (MSD)

    General Position Summary

    The role supports three of the programs in the ‘MSD4E Portfolio’, including on-going programming in Ethiopia, new programming in Liberia, and potential programming in Zimbabwe. The position will provide senior leadership of the program’s technical components and ensure the synthesis of technical approaches across the three program countries: Liberia, Ethiopia, Zimbabwe. The position has the explicit mandate to ensure that programs are adopting best practice MSD methodologies in line with Mercy Corps’ global MSD4E strategy and supports key milestones during the program cycle for quality. S/he provides a supportive role to project leaders to help maintain technical quality and builds capacity of the program team to deliver the intended results. S/he also ensures that lessons from these programs are documented and inform the global strategy.

    Essential Job Responsibilities

    Program Quality Support to Project Start-up and Implementation

    Provide close technical assistance to target projects to ensure that they apply best practice MSD methodologies as applied to employment programming
    Assume responsibility for translating program learning into tangible adjustments to intervention strategiesReview core documentation (work plans, reports, concept notes) of target programs to ensure quality and support improvement
    Serve as technical quality assurance focal point, ensuring quality standards, and working with leadership to improve plans and deliverables when they fall short.
    Provided leadership and strategic vision to technical components of the three programs including workplan development, market and labor assessments, partnership selection and management, and overall sector strategy.

    Â Training & Coaching

    Provide training for incoming staff on MSD and MSD4E approaches
    Identify ongoing opportunities for staff upskilling and work with project leaders to implement professional development initiatives
    Coach, advise, and support project staff and intervention managers, in collaboration with project leaders.
    In close partnership with project leaders, create a work atmosphere conducive to professional growth and development of excellent MSDE personnel at all levels.

    Research

    Support the development of learning agenda for the target projects
    Lead write up of briefs, blogs, and other content for both internal and external audiences
    Support research projects led by the Research and Learning team on target programs.
    Oversee integration of best practices, standardization, dissemination of lessons learned to internal and external stakeholders.
    Encourage systematic opportunities to use data for learning and improvement, and to focus on learning lessons throughout the life of the program.

    Contribution to Global MSD4E Strategy

    Ensure that lessons, experiences, and tools from target projects are fed back into Mercy Corps’ Global Strategy and tools

    Supervisory Responsibility

    N/A

    Accountability

    Reports Directly To: Africa Technical Director

    Works Directly With: Global Senior Advisor for Employment (MSD4E Lead), Program Managers/Team Leaders of target programs

    Accountability to Participants and Stakeholders

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

    Â Knowledge And Experience

    5+ years of experience of increasingly proficient management and/or technical support in MSD programming, with at least one job experience in a globally well-reputed MSD project.
    Proven experience assessing markets and working with private sector partners
    Experience working across different geographies, including Africa, and more specifically in fragile environments.
    Strong ability to understand and manage multiple stakeholders and complex relationships at multiple levels of the organization.
    Willingness and ability to travel frequently to Mercy Corps project sites, including traveling to insecure environments, is required.
    A proven proactive approach to work and self-driven leadership.
    Fluency in English is required, with strong written and oral communication skills.

    Apply via :

    jobs.jobvite.com

  • Monitoring, Evaluation, Learning, and Accountability Officer, Garissa Monitoring, Evaluation & Learning Coordinator, Garissa

    Monitoring, Evaluation, Learning, and Accountability Officer, Garissa Monitoring, Evaluation & Learning Coordinator, Garissa

    General Position Summary
    Under the direct supervision of the GIRL-H Program Manager and GIRL-H Monitoring Evaluation Accountability and Learning Manager, the GIRL-H Monitoring, Evaluation, Learning, and Accountability (MEAL) Officer will support the program team with technical oversight and direction on all monitoring and evaluation needs across implementing areas. S/he will support the GIRL-H Program Manager in ensuring timely and quality reporting. The MEAL Officer will support the provision of program staff with the information and training to capture monitoring metrics regularly and efficiently. S/he will coordinate and support quality data collection and analysis of activities and regularly provide technical oversight, problem-solving, and support to the GIRL-H activities in Kenya.
    The MEAL Officer will work directly with MEAL Officers of the local partner organizations in Wajir, Turkana, Garissa, and Isiolo counties of Kenya, ensure quality assurance of GIRL-H program implementation. S/he will contribute to the monitoring and evaluation functions related to tracking GIRL-H program progress and quality through program logframe, which provides an overview of a program’s goal, activities, and anticipated results while identifying how results will be monitored. S/he will be responsible for collecting useful, timely, and actionable information for management, and contribute to the frequent review, reflection, and key learning process to improve performance.
     
    The GIRL-H MEAL Officer will oversee and ensure the collection of quality M&E data for the GIRL-H program, document M&E plans for the program, and develop the data management systems. S/he will assist in implementing review and learning processes (e.g., complaints mechanisms, feedback loops, lessons learned documentation and sharing, etc.). S/he will work closely with the local implementing partners and other stakeholders involved in program implementation in order to ensure a coherent and comprehensive program is implemented, lessons are learned and experiences are shared across the various sectors and program teams. The GIRL-H MEAL Officer will support the activities of the external evaluator in the review of tools which will form the basis of program monitoring and on-the-job assistance for local implementing partners.
    Additionally, the position requires management and analysis of cloud-based datasets for timely, and often real-time, visualization and utilization. The GIRL-H MEAL Officer will work with the GIRL-H Monitoring Evaluation Accountability and Learning Manager to continue to develop an end-to-end standard for mobile data, which includes building and maintaining dashboards of program progress and performance, linkages of CommCare data to other efficient platforms. Gender Equality and Social Inclusion (GESI) is key to Mercy Corps programs, therefore the MEAL Officer is required to own this component and ensure GESI sensitivity is integrated into his/her work area.
    Essential Job Responsibilities
    Monitoring, Evaluation, and Accountability, and Learning

     The GIRL-H MEAL Officer will work with the GIRL-H Monitoring Evaluation Accountability and Learning Manager to develop appropriate monitoring, tracking, and reporting systems, tools, and templates (including an M&E plan) that enhance monitoring of program outputs and quality, generate quality evidence on program impact, and promote and ensure the use of data for decision-making processes.
     Work with the GIRL-H Monitoring Evaluation Accountability and Learning Manager to develop, manage, and maintain up-to-date GIRL-H Program databases that reflect progress through Monitoring, including Sex and Age Disaggregated Data (SADD) participants counts, and facilitate timely information updates, data quality assurance, sharing of information and learning, etc, while ensuring consistent and accurate transfer of data from both physical and virtual assessments and monitoring tools to internal databases.
     S/He will carry out regular monitoring and field visits to all counties of Marsabit, Wajir, Turkana, Garissa, and Isiolo program communities for spot checks, data collection and validation through post-distribution monitoring, focus group discussions, and key informant interviews, including data validation, assuring quality control measures, timely data submission in coordination with the local partners MEL Officers.
     S/He is responsible for data indicator tracking and analysis, linking it with evidence on a regular basis, and ensuring that data and metrics in field reports are accurate.
     Remain updated with developments among the Mercy Corps GIRL-H community and agency-wide MEAL trends and resources, and ensure that the local implementing partners MEAL team are applying Mercy Corps guidance and policies appropriately and in a timely manner.
     Play a key role in the development and leading in the review of result chains, intervention strategies, M&E frameworks, and document changes to generate learnings and ideas for the GIRL-H programs.
     While ensuring quality data collection for program activities, and monitoring the quality and completeness of data sets, the GIRL-H MEAL Officer will further ensure the timely preparation of data analysis at the area level and share with the Research and Evidence Director for consolidation of internal and external quality and informative monthly and quarterly reports.
     S/He will lead and also participate in the development and implementation of assessments, studies, surveys, and data collection methodologies.
     S/He will work with the local implementing partners MEAL Officers and Program teams to integrate M&E into the GIRL-H program planning and implementation systems and ensure adherence to Mercy Corps M&E minimum standards.
     Coordinate with the MEAL Officers of the local implementing partners in Wajir, Turkana, Garissa, and Isiolo counties to ensure timely quality data collection and entry.
     Support use of digital data collection for M&E needs wherever possible.
     Support documentation of program progress through tracking attendance sheets, photos, etc.
     Lead in the development of reports on monitoring findings and program participants’ stories.
     In conjunction with the GIRL-H Program Manager, lead in Lessons Learned sessions and disseminate results across the teams.

    Data Analysis and Reporting

     Support the program team in data collection and data analysis.
     Liaise with other program teams and M&E staff as required to ensure that the program databases complement and align with each other. This will ensure that data on program outputs and program impacts are aligned and reported together.
     Coordinate with the GIRL-H program team and the local implementing partners team to review indicator updates on a monthly basis.
     Generate and integrate data reports in the form of tables, graphs, charts, narratives, and appealing visuals from the program databases at regular intervals, ensuring reports/information are available for program implementation staff as required, and to fulfill internal and external reporting requirements.
     Facilitate data analysis with the program implementation team as requested, while reviewing and editing data in reports as requested and required.
     Contribute to program achievement reporting on Power Bi, Activity Info, and other relevant reporting mechanisms.
     Support in the intra-agency referral mechanism.

    Capacity Building

     The MEAL Officer will strengthen the capacities of all relevant team members to develop and maintain a robust M&E system, and to implement program-monitoring tools, accurately enter program data into relevant databases, and enable them to develop excellent reports and other documents
     S/He will strengthen the capacity of local implementing partners in the area of M&E and reporting.
     Support timely production of weekly, monthly, quarterly, and annual donor reports based on agreed performance indicators.
     Adapt existing protocols and plans to mentor and coach colleagues to enable them to develop high-quality reports.
     Facilitate periodic reflection and analysis of program monitoring information that feeds into programming and learning

    Accountability to Program Participants
    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants and to international standards guiding international relief and development work, while actively engaging participants’ communities as equal partners in the design, monitoring, and evaluation of our field activities.
    The GIRL-H MEAL Officer will ensure that Mercy Corps’ Community Feedback and Accountability Mechanism is clearly communicated to program participants and that the hotline numbers are visible to end participants throughout the program. S/He will ensure all activities are gender-sensitive and follow Mercy Corps’ Gender Equity Policy, apply Do No Harm standards to ensure activities do not have detrimental effects on vulnerable communities.
    Influence and Representation

     Support and coordinate field learning visits to counties, communities, partners, and external visitors, such as donors and media, in collaboration with GIRL-H Program Manager.
     Support the GIRL-H Program Manager in coordination and communication of field activities with other non-governmental organizations, and government partners for effective synergy, thereby avoiding service duplication, but enhancing support for an enabling environment for GIRL-H program interventions.
     Establish and maintain a productive working relationship with the GIRL-H Program Manager, local implementing partners, and stakeholders, and work in unison to develop complementary joint monitoring, evaluation, and adaptive management structures where possible.

    Ethics and Integrity
    All Mercy Corps staff are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero-tolerance for any form of fraud, corruption, abuse, harassment, or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination.
    Security
    Ensure data protection policies are adhered to, establishing security controls for software, hardware, and archive beneficiary databases.
    Organization Learning
    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
    Supervisory Responsibility: None.
    Reports Directly To: GIRL-H Program Manager with strong dotted lines to the PMU Manager, Monitoring Evaluation Accountability and Learning Manager.
    Works Directly with: Program Officers, local implementing partners field team (Program, MEAL, Finance, HR, Operations), and global GIRL-H technical team.
    Minimum Qualification & Transferable Skills

     Must hold at least a bachelor’s degree in social science, Statistics, Business administration or relevant field
     At least 4-5 years of program monitoring and evaluation experience
     Should understand concepts and demonstrate skills in monitoring and evaluation, project cycle, results chain and frameworks, participatory monitoring
     Should be able to design and implement surveys, have knowledge of commonly used probability and purposive sampling techniques
     Must have good writing and analytical skills
     Should have knowledge of quantitative and qualitative data collection, reporting techniques. S/he should understand and be able to apply basic measures of central tendency and spread
     In addition to Microsoft Excel, the incumbent should demonstrate fluency in use of at least one data management software including MS Access, SPSS, and STATA.
     Knowledge about CommCare and PowerBi is required.
     Must be fluent both spoken and written English.

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    Use the link(s) below to apply on company website.  

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  • Deputy Program Director

    Deputy Program Director

    KEY RESPONSIBILITIES:
    Vision and Strategy

     Support and contribute to the development and implementation of Mercy Corps AgriFin Program strategy. Develop programs that aligns with the Program’s Strategy.
     Provide support to the Program Director on matters pertaining to strategy, planning, budgeting, programming, and management.
     Develop work plans and mobilize resources to achieve Program strategy objectives.
     Promote thought leadership by ensuring that program innovations and successes are assessed, analyzed, documented, and effectively communicated internally and externally.

    Program Management

     Communicate the direction by supporting prioritization and organizing actions & resources to achieve objectives and contribute to AgriFin-wide program implementation.
     Oversee all aspects of project implementation and ensure that all project aspects are documented.
     Oversee ongoing program implementation and administration of the technical team.
     Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
     Ensure adherence to program implementation plans, as well as monitoring implementation, program quality, and impacts of these activities.
     Ensure program documentation and program minimal standards are consistently adhered to (PM@MC and all associated policies).
     Ensure that a comprehensive reporting schedule is maintained and adhered to according to requirement
     Keep the senior management team informed with detailed and accurate reports or accounts of all project activities.
     Proactively engage with program stakeholders to inform coordination and collaboration.
     Support in coordination with the MERAL Director, the establishment an overall M&E framework that will guide M&E for all country offices.
     Support the development of strategic learning cases in fulfillment of donor milestones, learning goals and implementation of the suggestions.

    Administrative and Operational Responsibilities

     Support in contracting and budget management of contractors and consultants for the Mercy Corps AgriFin Program based on Mercy Corps procedures, with support from AgriFin operational team.
     Maintain strong operational relationships with Mercy Corps finance, administration and logistics teams to ensure clarity and full support of program activities where appropriate.
     Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

    Team Management

     Supervise and lead the technical team members to provide feedback and resolve complex problems.
     Discover ways to enhance efficiency and productivity of procedures and people.
     Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
     Promote accountability, communicate expectations, and provide constructive feedback
     Provide team members with information, tools, and other resources to improve performance and reach objectives.

    Contribute team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.

     Ensure program team coordinates and collaborates actively and successfully with learning teams and external consultants
     Ensure all program teams have received training on program quality and minimum standards (PM@MC).
     Fill in for the Program Director and for program leadership as needed and as requested.

    Influence, Representation & Fundraising

     Identify and lead on fundraising opportunities in partnership with the Program Director, including developing partnerships and proposal writing.
     Develop and nurture culturally sensitive internal and external relationships and networks to ensure optimum communication and program success.
     Explore, evaluate and present innovative funding opportunities that support the program strategy.
     Identify, build and manage in partnership with the Program Director collaborative partnerships with donors, government partners, consortium partners, sub-grantees, and other stakeholders.
     In coordination with the Program Director, partake in representation role on specific coordination working groups or forums.

    Finance and Compliance Management

     Ensure compliance and transparent use of resources in line with donor and Mercy Corps policies.
     Monitor and ensure adherence to grant agreements, Mercy Corps’ policies and procedures and other relevant regulations, including those of the Government of Kenya.
     Work closely with support functions in the regional and headquarters to ensure highest compliance and program performance.
     Work with the technical team on proper budget management, including forecasting and procurement planning.

    ORGANIZATIONAL LEARNING
    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
    ACCOUNTABILITY TO BENEFICIARIES
    Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    SUPERVISORY RESPONSIBILITY: This position requires supervision of a team of approximately five national team members and international consultants, including program managers, team leaders and officers.
    ACCOUNTABILITY:
    Reports directly to: Program Director, AgriFin Program
    Works directly with: AgriFin Technical Team, Finance and operations team
    KNOWLEDGE & EXPERIENCE:

     Bachelor’s or Master’s Degree in International development, Social Sciences, Commerce, Economics and relevant field of studies.
     At least 10 years of relevant program and senior management experience.
     Experience coordinating multiple programs, developing synergies and creating opportunities for collaboration.
     Sound understanding of financial, procurement, administration, and logistics management systems.
     Demonstrated experience in team building and team coordination for achieving program goals.
     Strong commitment to local capacity building and the ability to engage local stakeholders in project design and implementation.
     Excellent organizational and project management skills; detail-oriented; and possessing an ability to anticipate program and operational needs.
     Proven ability to work cooperatively with others in a team environment and to a diverse group of national and international staff.
     Understanding of participatory methodologies for project design, implementation and evaluation.
     Experience in working with private sector partners
     Good understanding of market systems development programming Excellent proposal and report writing skills
     Demonstrated proficiency with the MS Office software including Word, Excel, and Power Point.
     Fluency in English is essential.

    Apply via :

    recruiting2.ultipro.com

  • Program Manager County Wash Officer – (Wamba Sub County, Maralal) County Wash Officer – (Baragoi Sub County)

    Program Manager County Wash Officer – (Wamba Sub County, Maralal) County Wash Officer – (Baragoi Sub County)

    The Position Summary
    The Program Manager is responsible for the overall delivery of the program in Wajir and Garissa counties. He/she supervises the direct program team and all program activities, plans, reporting, and program compliance. The Manager will develop and deliver integrated capacity building plans and approaches across the program for county and sub-county government officials. The position requires significant experience in working with county government, rangeland management and strong leadership, communication, and ability to work collaboratively with diverse stakeholders including national and county government partners and internal technical advisors. In collaboration with the county and national government partners, the Manager will drive important program strategies including climate information systems, sustainable and participatory rangeland management, watershed management and sustainable community water management systems  that will result, among others, in livestock productivity improvement (including forage development) and pastoral resilient livelihoods. 
    Essential Responsibilities
    ​​STRATEGY AND VISION

    Provide strategic vision, leadership, and overall responsibility for all aspects of the program’s development, implementation, and management.
    Outline and maintain a strategic plan for the implementation of program activities, including developing stakeholder mapping, target areas/activities, methods of operation, and means of evaluation.
    Apply adaptive management and ensure that program designs and approaches are in line with MC, donor and government policies and frameworks
    Periodically review program approaches based on international best practices and lessons learned and advice Mercy Corps and/or donor on strategic shifts
    Provide technical support to country programs to ensure that these programs are using the latest learning, strategy, and best practices.

    PROGRAM MANAGEMENT

    Provide leadership and strategic vision in all aspects of program implementation, development, and management, ensuring that the program remains on scope, time and budget
    Develop county capacity building strategy and adaptive work plan to ensure the program is achieving the desired outcomes and targets.
    Develop program annual work plans, MEL plans and other donor reports as required and ensure their timely submission
    Collaborate with county government to review rangement management practices and policies, tech-enabled decision making especially as it relates to natural resource management, utilization and adoption.
    Develop program strategies and approaches for the use, adoption, and dissemination of climate-smart rangeland management information using digital services and tools.
    Collaborate with National Drought Management Authority (NDMA) and county governments, facilitate discussions within communities aimed at promoting Disaster Risk Reduction approaches including for drought cycle management as important components of NRM and rangeland management.
    Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate. Certify all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards
    Ensure that program implementation is responsive to counties and communities and partners, and aligned with Mercy Corps principles, values, and strategic plan.
    Conduct frequent field visits to all project sites.
    Coordinate with program and finance and administration staff to ensure operational systems are in place to support field activities including logistics (transport, warehousing, and asset management), procurement, security, administration, and human resources.

    COORDINATION AND REPRESENTATION

    The Manager will very closely work, and partner with, county and national governments. S/he will work very closely with Ward Planning Committees where applicable.
    Represent Mercy Corps at government, private sector, donor, NGO, and other relevant events in the field, in close coordination with the Director of Programs and Country Director.
    Ensure project activities are working to support and help achieve relevant county government objectives, while strengthening their capacities.
    Represent Mercy Corps at academic events, conferences, media forums, and other events; contribute to thought leadership in the livestock sector.

    MONITORING & EVALUATION, LEARNING (MEL) AND REPORTING

    Facilitate the achievement of program targets and objectives and lead efforts to design effective M&E systems. Evaluate program results and make recommendations for improvement in program implementation.
    Work with the county governments to promote data-driven decision making especially as it relates to real time earth observation, remote sensing and rangeland management.
    Assess and analyze impact and adaptively manage the project to meet results.
    Oversee the scheduling and production of formal and informal reports and work plans on all aspects of the program in a timely and efficient manner.
    Ensure that M&E staff focus on assisting programs to generate practical information that can be used for ongoing program decision-making while also capturing results at the impact level.
    Work with the Monitoring, Evaluation, and Learning (MEL) team and the country to ensure that monitoring and evaluation of livestock-based programs is practical and reflects best practices.
    Contribute to country-wide initiatives such as the research agenda around Thought Leadership priority topics.
    Provide country and remote training and support for Mercy Corps staff, partners, and others.
    Develop a deep understanding of the shared incentives and values that will entice partners to connect and work across livestock sectors, both internally and within country projects.
    Support new and ongoing programs with best practice advice and assistance on assessment, implementation, research, and evaluation needs.

    TEAM MANAGEMENT

    Create a work atmosphere conducive to professional growth and development of excellent personnel at all levels.
    Implement, and ensure all staff are effectively using the performance planning and management system, establishing performance expectations, and regularly providing constructive feedback.
    Promote accountability by conducting staff annual performance reviews with direct supervisees and ensuring that supervisory staff do the same.
    Contribute to country team building efforts and ensure the integration of all team members into relevant decision-making processes.
    Develop the capacity of the team working in the livestock sector, deepen understanding of their roles and assist with career development.
    Assist team members in the livestock sector with information, tools, and resources to improve performance & reach objectives.
    Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
    Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    Hire, orient and lead team members in the livestock sector as necessary.

    ACCOUNTABILITY TO BENEFICIARIES 

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Ensure that Community Accountability Reporting Mechanism (CARM) is operationalized within the program. Designate a CARM focal point for the program.
    Develop a CARM sensitization plan for feedback channels, in coordination with CARM and monitoring, evaluation, and learning (MEL) teams, to ensure the harmonization of messaging.
    Ensure that program stakeholders are proactively informed of the program CARM feedback channels.
    Ensure that appropriate action is taken for all programmatic feedback Grades 1-4 and that it is appropriately incorporated into program activities and overall implementation strategy.

    SECURITY MANAGEMENT

    Work closely with the country team’s security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its work.
    Ensure that programs are designed and implemented with a clear analysis and understanding of security management priorities.

    Supervisory Responsibility
    CISCO Program Team
    Accountability
    Reports Directly To: Director of Programs
    Works Directly With: Internal program and support teams, County County GIS Officers, County Data Management & Information Officers, Ward Administrators, Technical Support Unit Advisors, Grants Reporting and Communications Manager
    Accountability to Participants and Stakeholders
    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
    Minimum Qualification & Transferable Skills

    BSc in Environmental Studies, Range management, Natural Resource Management, social sciences or other relevant fields.
    A minimum of seven years of relevant professional experience in rangelands, NRM or climate change
    Skilled in NRM approaches including Participatory Rangeland Management, Participatory NRM, early warning and climate information systems.
    Experience in Information Technology and computer science, a plus.
    Demonstrated experience in the application of GIS/Spatial information in design of data decision support systems, a plus
    Experience working with the Government of Kenya at both the national and county level is required.
    A team player with demonstrated ability to train and build capacity of others as well as being experienced in contributing to knowledge generation and project learning agenda among partners including government structures.
    Excellent interpersonal, facilitation, writing, and oral presentation skills in both Swahili and English required
    Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform.

    go to method of application »

    Use the link(s) below to apply on company website.  Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted. 

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  • Drivers

    Drivers

    General Position Summary
    The driver works within the Operations department of the logistics support structure to provide safe, transport services for Mercy Corps program and support staff in the respective field location. The driver will adhere to all traffic and Mercy Corps safety rules and follow the transport guidelines required by the Mercy Corps operations department.
    Essential Job Responsibilities

     Operate Mercy Corps vehicles as assigned by supervisor.
     Maintain vehicle log-sheets in accordance with Mercy Corps policies/regulations.
     Check the vehicle conditions after each trip/routinely – report needs and problems to logistics team.
     Adhere to all safety and communication protocols as advised by Mercy Corps and supervisor.
     Responsible for the safekeeping of all vehicle equipment, tools, first aid kits, spares etc.
     Keep the vehicle ready, clean and on standby – ready for use always.
     Assist, as required, with logistics in the office daily workloads.
     Cooperate and be of assistance to staff and visitors – assist in troubleshooting potential problems during daily business.
     Report all maintenance needs of the vehicle to transport management on a regular basis.
     Undertake field assignments as assigned.
     Responsible for preparing and submitting monthly vehicle fuel and maintenance reports to the logistics focal point.
     Adherence to all Mercy Corps policies and procedures as outlined in Mercy Corps policies and procedure manuals.
     Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation.
     Other duties as assigned.

    Supervisory Responsibility
    None
    Accountability
    Reports Directly To: Logistics and Operations Officer
    Works Directly With: Program and Operations staff team across the field offices as required
    Knowledge and Experience

     Valid driver’s license and certificate of good conduct
     At least 3 years driving experience with an NGO.
     Experience operating 4×4 vehicles.
     Experience working in and thorough knowledge of Samburu County is a desired.
     Knowledge of routes, project areas, the NGO and diplomatic community is required.

    Success Factors
    A successful driver will have respect and adherence to all safety and traffic rules, excellent sense of judgment as well as willingness and ability to work effectively with a wide variety of people and excellent interpersonal skills.

    Apply via :

    recruiting2.ultipro.com

  • Operations Manager – AgriFin Program Humanitarian Project Coordinator

    Operations Manager – AgriFin Program Humanitarian Project Coordinator

    Key Responsibilities

    Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, fleet management and warehouse management.
    Supports the program team on timely provision of operations support at a higher level of standards.
    Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments.
    Provides management information for decision making as required.
    Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting.
    Represents Mercy Corps as required in coordination with country management. As a member of program management team, the operations manager will have certain representation at the discretion of the Senior Management Team. The level of representation may vary depend of the country context (i.e. Local Logistics Cluster, NGO Working Groups, etc.)

    Strategy, Vision and Management

    Contribute to the country strategic planning processes as an active participant of the program management team.
    Set up the support services and develop procurement and administration plans based on program needs.
    Read program proposals and effectively contribute to program implementation and development.
    Work closely with program management to facilitate operations aspects of program planning, and upcoming operations resources needs, especially procurements.
    Advocate for operations systems: work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.
    Work closely with program and finance teams to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.
    Assist the program team and departments to understand their roles and responsibilities in terms of interaction with operations departments. These include trainings, regular coordination meetings, problem solving and procurement planning and other such planning activities to ensure effective and timely program implementation.
    Responsible for the management of all operations functions and staff; responsible for the full and proper implementation of Mercy Corps systems of management, compliance and control as described in Mercy Corps field manuals contained in the Office in a Box.
     Work closely with finance compliance to mitigate fraud, conflict of interest, and legal ramifications of Mercy Corps activities.

    Operations Management – Procurement

    Provide strategic, technical and managerial leadership and guidance in implementation of Global Procurement and Logistics Policies within the AgriFin program.
    Ensure implementation of appropriate operations policies and procedures that comply with Mercy Corps policies and procedures, host country laws, and with donor rules and regulations
    Ensure timely and accurate processing and documentation of procurements: the process, ensure accurate paperwork and a supply chain as described in the Field Procurement Policies and Procedures (FP3).
    Oversee and manage closely all procurement processes (sourcing/tendering, contracting, etc.) and where necessary chair tender opening sessions
    Ensure procurement records systems are well managed and maintained.
    Manage effectively all third-party contracting processes for the program. Ensure use of correct templates, timely contract renewals and work closely with vendors on resolving any open questions in a timely manner.
    Coordinate with the finance team the status of payment processing, tracking and development of payment schedule.
    Oversee tracking of all assets to ensure accurate record keeping of Mercy Corps and donor assets, including exceptional items that require registration and movement tracking, in accordance with the Mercy Corps Asset Management Manual.

    Operations Management – Administration:

    Ensure the Admin systems are implemented as described in the Field Administration Manual
    Oversee the set-up and development of Mercy Corps offices to meet needs of team members including drafting and reviewing contracts for office and housing space, leasehold improvements, IT.
    Continue to the development and/or review of country or field office specific policies (phone policy, IT policy, per diem) and with the administration team communicate new policies to all staff as described in the Field Administration Manual.
    Oversee database & paper file management for administration, procurement, logistics resources documents.
    Oversee facility management, including housing and office leases. Ensure that security standards are maintained at all premises.
    Responsible for expatriate visa and work permits, if necessary
    Ensure IT systems functions as needed.
    Ensure that all Mercy Corps contracts, and business transactions/relationships are transparent and in compliance with Mercy Corps/donor policies.
    Assist as required in maintaining and advising on appropriate security systems and procedures and ensure all staff adheres to these procedures, facilitate Security Management Team meetings when necessary and ensure information is disseminated to all staff.

    Resource Management

    Ensure effective and efficient management of administrative, procurement, logistics and IT| resources and reporting in a systematic, transparent and efficient manner to country management.
    Responsible for provision of high quality and timely procurement and other program support.
    Exercising oversight over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations.
    Oversee provision of transport and travel support (international and domestic).
    Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory

    Team Management

    Develop the capacity of the team, deepen understanding of their roles and assist with career development.
    Ensure smooth coordination of day-to-day activities across the Operations and Administration team while always adhering to segregation of duties
    Assist team members with information, tools and resources to improve performance & reach objectives.
    Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
    Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    Hire, orient and lead team members as necessary.
    Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.
    Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs. Create learning opportunities and ensure access to available learning resources.

    Security

    Ensure compliance with security procedures and policies as determined by country leadership.
    Proactively ensure that team members operate in a secure environment and are aware of policies.
    Assist as required in maintaining and advising on appropriate security systems and procedures and ensure all staff adheres to these procedures, facilitate Security Management Team meetings when necessary and ensure information is disseminated to all staff.
    Coordinate closely with the country security leads on all matters pertaining to security

     Personal Leadership

    Consistently demonstrate flexibility, resilience, and ability to maintain positive relationships and composure, even under difficult circumstances.
    Maintain high ethical standards and treat people with respect and dignity.
    Demonstrate an awareness of his/her own strengths and development needs.

    Representation

    Communicate with local partners in a manner consistent to the program team in terms of paperwork and documentation of goods.
    Establish and maintain productive relationships with all stakeholders, vendors, suppliers, etc.

    Closing Date 11 April 2022

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  • Field Technology Testing Advisor

    Field Technology Testing Advisor

    General Position Summary
    The Field Technology Testing Advisor focuses on providing technical support and capacity building to Mercy Corps field teams currently piloting three applications of technology:

    Basic Needs Wallet:Testing conditional cash payments using cryptocurrency in Uganda.
    E-Cookers: Testing pay-as-you-cook solar cooker technology in Uganda.
    Borehole Sensors: Testing the use of microsensors for effective community-based water management in Kenya.

    These three internal grants are implemented by country teams, however the advisor is available to support with technical assistance, ranging from procurement and partner selection to monitoring and evaluation plans. At this stage in the lifecycle, all programs are underway, but will need tracking progress and support on data collection and evaluation of the pilot’s aims. As part of the pilot wrap up, the Advisor will also draft reports for internal and external audiences as well as other communications (i.e. conferences, donor presentations, etc.) to share learnings and results.
    Essential Job Responsibilities
    Program Management

    Support cross-functional teams in the implementation of pilot/experimental technology based solutions.
    Ensure program/project implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
    Manage reporting process for completed and in-progress pilot projects in the field.
    Ensure that program implementation is responsive to communities and partners and consistent with Program Management at Mercy Corps (PM@MC) and other relevant principles, values, quality standards and strategy.
    Participate as an active, integrated member of the T4D team providing technical support to a portfolio of field programs including those in complex crisis environments.
    Take leadership in identifying and addressing program quality needs. Collaborate with field leaders to problem solve.

    Finance & Compliance Management

    Ensure compliance with donor and Mercy Corps regulations.
    Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
    Maintain accurate knowledge of the grant/funding status at the end of each month, making recommendations to adjust as necessary, but overall ensure Mercy Corps accurate budget compliance.

    Reporting & Communications

    Consolidate results from each pilot– both challenges and successes– into final reports adjusted accordingly for internal and external audiences and in accordance with the Technology for Development communications strategy.
    Contribute to a paper on the learnings of innovation testing at Mercy Corps in consultation with key stakeholders from prior pilots funded by Technology for Development as well as other technology testing initiatives (i.e. FinX)
    Represent Mercy Corps technology testing program externally at conferences, workshops and other events as needed.

    Supervisory Responsibility
    None
    Accountability
    Reports Directly To: Alexa Schmidt, Director, Technology for Development
    Works Directly With: Mercy Corps country teams in Kenya and Uganda, technical teams, research team, and technology partner organizations.
    Accountability to Participants and Stakeholders
    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
    Minimum Qualification & Transferable Skills

    BA required and Masters Degree preferred in a related field.
    4-5 years working in technology for development, international development, or related field OR 2-3 years experience where combined with an advanced degree.
    Experience in program measurement, data analysis and recommendations/arguments.
    Experience working in collaboration with multicultural and remote teams.
    Experience in writing, especially reports and storytelling.
    Excellent communication and interpersonal skills.
    Self starter who can work independently on ambiguous tasks.

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  • Social Accountability and Civic Engagement Manager Gender, Youth and Social Inclusion Coordinator- Turkana Gender, Youth and Social Inclusion Coordinator – Samburu

    Social Accountability and Civic Engagement Manager Gender, Youth and Social Inclusion Coordinator- Turkana Gender, Youth and Social Inclusion Coordinator – Samburu

    The Position Summary
    The Social Accountability and Civic Engagement Manager is responsible for developing and leading the program strategy for civil society and local stakeholder engagement and management, including the identification, recruitment of civil society organizations (CSOs) and managing the scope of work. The Manager will oversee integrated community engagement across multiple program components, oversee the organizational assessment of CSOs, capacity strengthening, including mentorship, over a long-term period of engagement with a view to enhancing community driven nutrition resilient interventions. The main objective of this role is to Support civil society and citizens to better identify problems related to nutrition services and undertake actions to address these problems directly; Build collaborations between citizens and government to ensure that the priorities and feedback of beneficiaries are helping government officials plan, resource and provide better services; and analyze accountability ecosystems to help citizens, civil society partners and governments better understand how to make positive change happen with regards to sustainably reducing persistent acute malnutrition in politically complex environments.
    ESSENTIAL JOB RESPONSIBILITIES
    STRATEGY & VISION

    Leadership on Social Accountability work: The holder will work closely with the technical leads, advisors, coordinators to drive social accountability engagement between duty bearers and right holders on priority pathways for strengthening nutrition governance and nutrition resilience depending on the thematic areas of focus.
    Management of program scope, implementation, and reporting: The role will also entail specific organization assessment of CSOs, grant management, and oversee organizational capacity strengthening including mentorship during the period of CSOs engagement which would be long-term.
    Community Engagement: Leadership for community engagement strategy, working under the guidance of the SSBC Lead and across the spectrum of the program initiatives

    PROGRAM MANAGEMENT & COORDINATION

    Manage, supervise, coordinate, and provide technical leadership to support the USAID Nawiri’s program civil society strengthening and community outreach efforts and ensure that all activities and deliverables are of high quality, on schedule, and reach program’s objectives and targets.
    Lead in the development and rollout of USAID Nawiri’s Citizen Engagement and Social Accountability Strategy Nawiri’s in Samburu and Turkana Counties.
    Oversee and provide technical leadership and design of project interventions to engage the public including adolescent, youth and vulnerable populations, the mass media, and civil society organizations in nutrition advocacy such as public education, oversight, and participation in decision-making processes among others.
    Provide technical input to and oversight of the CSO grants mechanism of the program including development of the technical requirements and proposal evaluation.
    Develop and maintain strong relationships and cooperation with relevant counterparts, beneficiaries, and stakeholders and seek to engage them in USAID Nawiri’s interventions.
    Assist in the development of annual program budgets and spending plans; provide technical support to the partners and field teams for the program’s budget management; and work with the grants unit to ensure all program activities are implemented in compliance with Mercy Corps’ and donor requirements.
    In coordination with the MEL team, monitor the implementation of activities through regular field visits and assessments to ensure program quality and impact. Document best practices and lessons learned across counties and share with management and team members
    Contribute and assist with the preparation of technical reports and deliverables and other reports/deliverables, as requested.

    OTHER:

    Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission;
    Other duties as assigned.   

    Supervisory Responsibility
    Directly supervises the Social Accountability and Civic Engagement Officers (2)
    Accountability
    Reports Directly To: Institutional and Systems Strengthening & Institutionalization Lead
    Works Directly With: Field Director, Government Engagement Manager, Gender, Social Inclusion and Social Accountability teams, Health, Nutrition and Systems Strengthening team, Private Sector and Financial inclusion team, Social Behaviour Change Advisors, Technical Advisors (Water, Alternative Livelihoods, Markets, Climate Smart Agriculture), Technical Leads, County Learning Coordinator(s), M&EL Coordinators, Strategic Learning Lead, M&E Lead, Technical Director, Deputy Chief of Party, TSU (Health and PAQ), and STTAs as required.
    Accountability to Participants and Stakeholders
    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
    Minimum Qualification & Transferable Skills

    Masters and/or BA/S or equivalent in Social Sciences, Development studies, Disaster Risk Reduction, Range management, Conflict mitigation, other relevant field;
    A minimum of 5 – 7 years of relevant professional experience in civic engagement and social accountability work at the county or local levels;
    Strong management skills, including effective personnel management, adaptive management coordination and decision-making Strong facilitation and consensus-building skills;
    Competent in building networks, strong problem-solving skills, and ability to influence with effective listening, persuasion, negotiation and other techniques;
    Strong understanding of USAID compliance issues;
    Excellent and persuasive oral and written communication skills, including report writing, in English and other language(s), and fluency in Kiswahili. Local dialects spoken in Northern Kenya (Samburu and Turkana) are also a plus;
    Previous work experience in northern Kenya desirable;
    Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
    Requires experienced technical person with expertise in county planning modalities, development of nascent institutions for coordinated planning and oversight especially ward level committees and their role in supporting governance improvements.

    Success Factors
    The Social Accountability & Civic Engagement Manager is an innovative thinker that can bring replicable experiences to support nutrition governance and nutrition resilience.S/he will have demonstrated expertise in citizen engagement and participation from the lower governance levels to inform policies, prioritization, budget allocation and programs roll out. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority. The Manager will also be experienced in building cohesion, understanding integration, modeling a learning mindset, and willing to learn, listen, adapt and improve. The Manager will be familiar with the particular contextual challenges affecting local governance planning processes across sectors and various levels. He/she will have expertise conducting participatory learning and action and be a good planner and facilitator. S/he will combine exceptional management skills and capacity to manage relationships with different stakeholders. A heavy emphasis will be placed on coordination with other actors implementing in the areas of intervention including county government. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential.
    Ongoing Learning
    In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
    Diversity, Equity & Inclusion
    Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

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  • Drivers- Lokichar & Lokitaung Drivers- Wamba & Baragoi Social Accountability and Civic Engagement Manager Gender, Youth and Social Inclusion Coordinator – Samburu

    Drivers- Lokichar & Lokitaung Drivers- Wamba & Baragoi Social Accountability and Civic Engagement Manager Gender, Youth and Social Inclusion Coordinator – Samburu

    General Position Summary
    The driver works within the Operations department of the logistics support structure to provide safe, transport services for Mercy Corps program and support staff in the respective field location. The driver will adhere to all traffic and Mercy Corps safety rules and follow the transport guidelines required by the Mercy Corps operations department.
    Essential Job Responsibilities

    Operate Mercy Corps vehicles as assigned by supervisor.
    Maintain vehicle log-sheets in accordance with Mercy Corps policies/regulations.
    Check the vehicle conditions after each trip/routinely – report needs and problems to logistics team.
    Adhere to all safety and communication protocols as advised by Mercy Corps and supervisor.
    Responsible for the safekeeping of all vehicle equipment, tools, first aid kits, spares etc.
    Keep the vehicle ready, clean and on standby – ready for use always.
    Assist, as required, with logistics in the office daily workloads.
    Cooperate and be of assistance to staff and visitors – assist in troubleshooting potential problems during daily business.
    Report all maintenance needs of the vehicle to transport management on a regular basis.
    Undertake field assignments as assigned.
    Responsible for preparing and submitting monthly vehicle fuel and maintenance reports to the logistics focal point.
    Adherence to all Mercy Corps policies and procedures as outlined in Mercy Corps policies and procedure manuals.
    Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation.
    Other duties as assigned.

    Knowledge and Experience

    Valid driver’s license and certificate of good conduct
    At least 3 years driving experience with an NGO.
    Experience operating 4×4 vehicles.
    Experience working in and thorough knowledge of Turkana County is a desired.
    Knowledge of routes, project areas, the NGO and diplomatic community is required.

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  • People Operations Advisor

    People Operations Advisor

    Essential Job Responsibilities
    SUPPORTING ACTIVE RESPONSE

    Participate as a core member of the People Teams’ mobilization to support agency emergency response priorities.
    Work with partners from the response team and other departments to coordinate actions to support effective response.
    Advise teams on best practices to support complex recruitment and hiring during emergency response.
    Liaise between teams to ensure processes and procedures are meeting the needs of the response.
    Coordinate with teams responsible for tax, immigration and employment law considerations for areas targeted by emergency response programming and integrate mitigation measures into ongoing response processes.
    Advise on capacity and structure of new programming teams mobilized for emergency response.
    Provide additional capacity to the administrative needs supporting recruitment and hiring during the initial phases of an emergency response, including facilitating approvals, completing paperwork, drafting PDs and other documents and posting roles for recruitment..
    Advise and add capacity to program-based HR teams and facilitate connection to central office support and resources.
    Deploy as needed to provide immediate people-focused support during the initial phases of a response.
    Synthesizing Learning and Promoting Best Practices
    Develop and maintain an operational toolkit to support HR practices and procedures during an emergency response.
    Contribute to agency level after action reviews to help promote organizational learning. Consolidate People-related learnings and lead processes to implement recommended changes to increase efficiency and effectiveness.
    Participate in cross-functional working groups that contribute to increasing organizational capacity during emergency and critical incident response.
    Partner with Global Rewards and Global Security teams to enhance Duty of Care practices, particularly in relation to emergency and critical incident response.
    Partner with Ethics & Compliance to ensure practices and processes enhance Mercy Corps’ culture of integrity and accountability

    Support Global People Team Capacity and Priorities

    Engage as an active contributor and collaborator to Global People Team priorities. Able to lead work streams as assigned.
    Provide additional capacity to teams during times of enhanced demand, especially around times of program start-up and close down.
    Ensure Global People Team processes, procedures and policies complement needs during emergency and critical incident response. Proactively partner with relevant teams to address gaps as needed.

    Supervisory Responsibility
    N/A
    Accountability
    Reports Directly To: Head of People Operations
    Works Directly With: Global People team, Humanitarian Leadership and Response team, Global Security team, Regional Directors and Leadership teams,European and US Program Support teams, International FInance team, General Counsel, Global Procurement and Logistics.
    Knowledge and Experience

    5 or more years experience in international human resources, with at least 3 in business partner/ advisory capacity.
    3 or more years of experience within the humanitarian and international development sector. Experience at the country/ program level is preferred.
    Demonstrated experience with emergency or critical incident response in the humanitarian and international development sector, including familiarity with Sphere and Core Humanitarian standards.
    Comfort and familiarity supporting and advising teams operating in complex and rapidly evolving humanitarian contexts.
    Familiarity with humanitarian program start up activities, particularly related to the range of People-related activities..
    Proven ability to work productively with a wide variety of stakeholders to run both participatory processes and also meet tight deadlines with an emphasis on producing quality products.
    Ability to lead teams, handle negotiations and facilitate planning processes.
    Exceptional written and interpersonal communication skills.
    Availability to work non-standard hours as needed, especially when supporting an active emergency or critical incident response..
    Able to read, write and speak English proficiently is necessary. French, Arabic, Spanish and/or Russian language skills are also preferred.

    Success Factors
    The successful People Operations Advisor is able to provide meaningful, time-sensitive and impactful People-related advice and direction in support of an agency humanitarian emergency response. They are comfortable navigating complex and ambiguous situations and are willing to adapt within a changing context. They are able to triage problems and recommend solutions in support of the strategic aims of the emergency response. They are confident in their ability to independently identify needed actions and are proactive in resolving them. Finally, they are eager an learner and are willing to engage in the individual and collective reflection needed to constantly improve.
    Living Conditions / Environmental Conditions
    This role can be based at an established Mercy Corps office location in Europe (Edinburgh, London or The Hague), Africa or the Middle East. The individual must have the independent right to live and work at the location of assignment (ie., not require visa sponsorship). Up to 30% international travel may be required, possibly with little advance notice to locations with complex safety and security environments and limited services.
    Ongoing Learning
    In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
    Diversity, Equity & Inclusion
    Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
    We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
    Equal Employment Opportunity
    Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
    We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

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