Company Details: Company Information Majorel Kenya designs, builds and delivers end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
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Project Manager
Responsibilities to include but not be limited to the following Project manager multiple small to medium scale projects from scoping through to implementation and roll out. Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support Identify potential…
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Content Moderator – French Speaking
Responsibilities Responsible for evaluating online social media content (images, videos, text, etc.), showed in the social media app that you offer support. Selecting the content according to the internal policy and criteria. Removal of inappropriate content in order to ensure a safe experience for users of the application and community. Maintain a high level of…
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Social Media Content Moderator – Swahili & English Social Media Content Moderator – Somali & English Social Media Content Moderator – Oromo & English
We are Looking for a Social Media Expert who will ensure that all content on the client platforms are aligned with the respective community standards. Previous experience in shared services, Business Process Outsourcing environment, or comparable service management environment is desirable. Responsibilities Review & moderate content, potentially not aligning with client’s policies and guidelines. Evaluate…
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Quality Manager Content Mediation Quality and Support Analyst
Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations or region. This incumbent will supervise all personnel assigned to the quality program. This individual…
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Team Leader Trainer Real Time Analyst (RTA)
Description We are looking to hire a Team Leader. The Team Lead is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the…
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Service Delivery Manager Workforce Specialist
Responsibilities Regular collaboration, engagement and decision-making (management steering team) Lead, manage and develop assigned managers through interactions and motivation against performance goals; provide feedback, counseling or coaching as appropriate. Translate Majorel and client strategy into deliverables Foster a culture of team spirit and hospitality Approachable and accessible to team Take care of administrative direct report related…
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Information Security Analyst
Description We are looking to hire an Information Security Analyst who will be responsible for establishing and maintaining the organization information security management system to ensure that information assets are adequately protected. You will be required to identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements, and aligns with and supports the risk posture…
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Team Leader
We are looking to hire a Team Leader. The Team Lead is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the Team…
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Content Moderator – Afrikaans Speaking Content Moderator – Zulu Speaking Content Moderator – Kirundi Speaking Content Moderator – Tswana Speaking Content Moderator – Luganda Speaking Content Moderator – Kinyarwanda Speaking
We are looking to hire Content Moderators – Afrikaans Speaking Responsibilities Responsible for evaluating online social media content (images, videos, text, etc.), showed in the social media app that you offer support Selecting the content according to the internal policy and criteria Removal of inappropriate content in order to ensure a safe experience for users of…
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Real Time Analyst (RTA) Content Moderator – Somali Speaking Content Moderator – Somali Speaking Content Moderator – Somali Speaking Content Moderator – Oromo Speaking
Description Responsibilities Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to…