Company Details: Company Information Majorel Kenya designs, builds and delivers end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
-
Customer Expert
Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer…
-
Customer Expert
Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer…
-
Real Time Analyst
Responsibilities Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to forecast…
-
Support Human Resources Specialist Customer Service Representative I (CSR I) HR Shared Services Supervisor
Responsibilities Supporting with the management, coaching and personal development of new employees Supporting with effective networking and liaison across the organization Positively influencing the people agenda. Assisting with Internal Job Postings People Are Everything (PAE) Administration Carrying out first day induction for employees Supporting employee relation forums that provide an opportunity for employees to connect…
-
Accounts Assistant
Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com). We are looking to hire an Accounts Assistant (Mombasa Based) Responsibilities Posting of transactions into QuickBooks systems Ensuring all the…
-
Accounts Assistant
Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com). We are looking to hire an Accounts Assistant (Mombasa Based) Responsibilities Posting of transactions into QuickBooks systems Ensuring all the…
-
Human Resources Supervisor
Key Responsibilities: Payroll Management/Processing Ensure the accuracy of employee payroll Working closely with internal and external partners to ensure employees’ salaries are paid on time Working closely with finance & payroll partners on payroll and redressal of payroll grievances In charge of pays lips and interpretation of monthly paycheck Oversee marking of employee attendance on…
-
Human Resource Shared Service Lead/Supervisor
We are currently hiring a Human Resource Shared Service Lead/Supervisor for our location in Nairobi. Key Responsibilities: Payroll Management/Processing Ensure the accuracy of employee payroll Working closely with internal and external partners to ensure employees’ salaries are paid on time Working closely with finance & payroll partners on payroll and redressal of payroll grievances In…
-
Training & Quality Coordinator
Description Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com). We are looking to hire a Training and Quality Coordinator. The Training and Quality Coordinator will be responsible for…
-
Real Time Analyst (RTA)
Description Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com). We are looking to hire a Real Time Analyst (RTA) Responsibilities Manage the call volume, daily attendance and…