Jobs Kenya

Company Details: Company Information CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

  • Relationship Officer Veterinary Officer Tied Sales Agent (Livestock Insurance)

    Relationship Officer Veterinary Officer Tied Sales Agent (Livestock Insurance)

    Job Details
    To generate revenues and maintain relationship from the intermediary sector.
    Responsibilities

    Generating new business from intermediaries sector;
    Retention of business above set rates
    Servicing existing clients;
    Training new and existing intermediaries on products;
    Attending to customers complaints;
    Preparations of quotations;
    Promoting CIC brand;
    Develop and maintain close working relationships with intermediaries;
    Building and maintaining strategic relationships in the intermediary sector
    Assist in collection of premium as per the credit policy.

    Qualifications
    Academic Qualifications

    Bachelor’s degree in Commerce or in a related field

    Experience

    Up to three (3) years’ relevant experience in underwriting/marketing department

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good negotiation skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    High emotional intelligence
    Innovative

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  • Insurance Claims Business Development Manager

    Insurance Claims Business Development Manager

    Job Description

    Register and analyse intimated claims and advise client on supporting claims documents;
    Appoint service providers where applicable;
    Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
    Process fully documented claims and referring any suspicious claims to the supervisor;
    Initiate reinsurance and third party recoveries (written demand letters);
    Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
    Process all service providers invoices and payment within the set standards;
    Issue discharge vouchers for all fully documented claims;
    Attend to customer queries and complaints promptly and professionally;
    Communicate risk improvement measures to the underwriter to take appropriate action;
    Follow up on claims payments and
    Prepare various claims analysis reports for clients and management consumption.

    Qualifications

    Diploma in business or Insurance or in a relevant field / Relevant technical training certificate
    Part qualification in relevant professional field in IIK or ACII
    Up to two (2) years’ relevant experience
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

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  • Insurance Claims Business Development Manager

    Insurance Claims Business Development Manager

    Job Description

    Register and analyse intimated claims and advise client on supporting claims documents;
    Appoint service providers where applicable;
    Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
    Process fully documented claims and referring any suspicious claims to the supervisor;
    Initiate reinsurance and third party recoveries (written demand letters);
    Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
    Process all service providers invoices and payment within the set standards;
    Issue discharge vouchers for all fully documented claims;
    Attend to customer queries and complaints promptly and professionally;
    Communicate risk improvement measures to the underwriter to take appropriate action;
    Follow up on claims payments and
    Prepare various claims analysis reports for clients and management consumption.

    Qualifications

    Diploma in business or Insurance or in a relevant field / Relevant technical training certificate
    Part qualification in relevant professional field in IIK or ACII
    Up to two (2) years’ relevant experience
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

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  • ICT Infrastructure Manager

    ICT Infrastructure Manager

    The incumbent shall be responsible for the administration and technical support of the ICT infrastructure section including architectural design, implementations, security and maintenance. Effective management of the day to day operations of the ICT Infrastructure Team ensuring an effective, efficient and best value ICT service is provided.
    Responsibilities for the ICT Infrastructure Manager Job
    Oversees the planning and implementation of new systems and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet) and communication systems for the group.
    Develop business case(s), technical RFP’s, project plans, reports, other documentation for infrastructure projects and associated efforts and ensures effective implementation of procured ICT infrastructure systems.
    Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
    Oversees the administration and Implementation of network security appliances, logical and physical controls within the group infrastructure.
    Implement, track and monitor ICT security controls (Firewall, Antivirus, network access permissions, and access control).
    Risk management and mitigation (Root Cause Analysis, Escalations, and Recommendation).
    Complies with, facilitates development and helps to enforce standard CIC Group Information Technology and
    Information Security policies and operational procedures.
    Ensure ICT infrastructure assets are secured, used and maintained responsibly
    Liaise with service providers and enforce service level agreements to ensure agreed service level agreement requirements are met by the support technicians;
    Advise and assist in the formulation, monitoring, review and prioritization of the ICT Infrastructure Strategy.
    Coordinate and planning the monitoring and testing of the ICT Disaster Recovery plan.
    Facilitate the development of the operational processes and procedures that cover all areas of the ICT
    Infrastructure in line with ISO 27001 and ITIL standards.
    Carry out performance appraisal, coaching and mentoring staff;
    Resource allocation, staffing and leave approval;
    Participate in planning and budgeting for the department and
    Participate in various meeting and committees.
    Qualifications for the ICT Infrastructure Manager Job
    Bachelor’s degree in a related field
    CCNA/ITIL/ PRINCE2 Project Management qualification
    Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level
    Experience in Netapp, VMware, Microsoft Exchange, Checkpoint, CISCO technologies will be an added advantage.
    Skills and Attributes
    Excellent communication and presentation skills
    Good analytical skills and Problem solving skills
    Excellent interpersonal skills
    Leadership skills
    Understanding of the working environment /competitors
    Basic knowledge of regulations by AKI and IRA

  • Life Insurance Sales Sales Executive

    Life Insurance Sales Sales Executive

    The Duties Include: 
    Contacting clients and setting up meetings, either within an office environment or in business premises; 
    Conducting in-depth reviews of clients’ financial circumstances, current provision and future aims; 
    Analyzing information and preparing plans best suited to individual clients’ requirements; 
    Completing risk analyses; 
    Researching the marketplace and providing clients with information on new and existing products and services; 
    Designing financial strategies; Assisting clients to make informed decisions; Researching information from various sources, including providers of financial products; 
    Reviewing and responding to clients changing needs and financial circumstances; Promoting and selling financial products to meet given or negotiated sales targets; Negotiating with product suppliers for the best possible rates; Liaising with head office and financial services providers; 
    Keeping up to date with financial products and legislation; Producing financial reports; 
    Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments; 
    Meeting the regulatory aspects of the role, e.g. Requirements for disclosure, costs of the services provided and also the advised products.  
    Requirements 
    K.C.S.E grade C, 
    Sales and Marketing experience for a minimum of 1 year.  
    Under graduate degree in Arts/Business related course is an added advantage. 
    Must be 23 years and above. 
    Should be residing in Nairobi. 
    Certificate of Proficiency (COP) certification is more desirable
    Skills, Interests and Qualities 
    Excellent communication and listening skills 
    The ability to explain complex information clearly and simply 
    The ability to analyze and research information 
    Good sales negotiation and report writing skills 
    An interest in financial products and markets 
    Good math and computer skills Determination and motivation to meet targets Discretion and a trustworthy manner 
    Accuracy and attention to detail
    A respect for private and confidential information.
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  • Marine Business Developer

    Marine Business Developer

    The Group offers a wide range of products including General Insurance, Life Assurance, Medical Insurance and Asset Management services. It is a pioneer and leader in Micro Insurance. The Group’s focus on innovation and excellence in service delivery has differentiated it in the market and earned it national and international recognition.We currently have an exciting career opportunity for a Business Development Manager – Marine Business.
    Role Purpose
    To drive marine business through all sales units distribution network by championing and carrying out marketing activities so as to ensure the company achieves its corporate sales revenue budget, profitability and customer service.
    Responsibilities for the Marine Business Developer Job
    Drive the achievement of targeted company sales targets on marine through the sales units distribution network
    Monitor marine business performance and take corrective action so as to meet the set targets
    Identify opportunities for further marine business growth and implement strategies to take advantage of them
    Manage all costs within the marine marketing budget for the Company
    Submit quality and accurate marine business reports in a timely manner for review by senior management
    Conduct joint field work with intermediaries/clients when necessary to support their business development activities
    Conduct regular workshops and seminars aimed at communicating and developing marine business
    To establish new networks for marine business in the company
    Ensure customer service standards are met as per the customer service charter
    Imparting product & process training to the marine stakeholders partners
    Collect market intelligence so as to enable the company maintain a competitive edge
    Ensure that the CIC brand reaches all potential marine clients so as to ensure profitability.
    Oversee the establishment of strategic linkages with intermediaries and contribute to strengthening cooperative strategic linkages in marine business.
    Advise the team on potential opportunities on imports into the country and by whom.
    Liaise with all importers into the county on our positioning on providing competitive insurance
    Advise on portal improvements after feedback and keep it enhanced with new development
    Ensure increased uptake of marine business through the marine on line portal
    Qualifications for the Marine Business Developer Job
    Bachelor Degree in business related studies or any relevant discipline
    ACII or AIIK
    At least 5 years’ relevant experience, 2 of which must be at a supervisory level.
    Knowledge of the practice of marine cargo business will be an added advantage
    Skills and Attributes
    Demonstrated skills in strategic thinking, formulating strategies and driving strategic initiatives within a large company.
    Outstanding oral and written communication skills and the ability to work vertically throughout the entire CIC Structure.
    Must be extremely organised, yet comfortable in a rapidly changing, dynamic environment.
    Ability to drive complex strategy projects in the company
    Analytical skills
    Ability to proactively identify and crystallise strategy development needs and turn them into projects.
    Proven ability to build relationships at all levels within an organisation
    Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues
    Good negotiation skills
    Leadership skills
    Knowledge of marine products

  • Relationship Officer

    Relationship Officer

    Responsibilities for the Relationship Officer Job
    Ensuring that production targets are met;
    Establishing a working and sustainable relationship with brokers;
    Providing competitive quotations to brokers and clients;
    Providing product training to brokers;
    Doing marketing presentations to brokers and clients;
    Joint calls on clients with respective brokers;
    Recommending commission levels and incentives for brokers;
    Market research with regards to corporate products;
    Participates in product development;
    Promoting the company brand;
    Profit management of the portfolio.
    Relationship Officer Job Qualifications
    Bachelor’s degree in Business or other related field
    Up to three (3) years’ relevant work experience
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good negotiation skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    High emotional intelligence
    Innovative
    Time management skills
    Market intelligence and business development skills
    Business planning and implementation
    Change management
    Market Operation

  • Customer Service

    Customer Service

    Responsibilities for the Customer Service Jobs
    Check compliance of agents with IRA regulations;
    Confirm compliance of the necessary regulatory business licenses;
    Provide input for the branch reports;
    Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
    Receive, stamp, scan, index and distribute mail within and outside the Branch;
    Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels
    Handle customer service issues in underwriting and claims;
    Escalate Customer queries to the relevant job role if necessary;
    Maintain professional ambience within the office premises;
    Promote the organization’s customer service charter;
    Generate quotations in consultation with the Branch Underwriter and Branch Manager;
    Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
    Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public;
    Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.) and
    Participate in premium collection and renewal follow up for the branch.
    Qualifications for the Customer Service Job
    Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field
    Bachelor Degree is an added advantage.
    Professional Qualification
    Up to two (2) years’ relevant experience
    Skills and Attributes
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors

  • Insurance Claims Business Development Manager

    Insurance Claims Business Development Manager

    Job Description

    Register and analyse intimated claims and advise client on supporting claims documents;
    Appoint service providers where applicable;
    Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
    Process fully documented claims and referring any suspicious claims to the supervisor;
    Initiate reinsurance and third party recoveries (written demand letters);
    Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
    Process all service providers invoices and payment within the set standards;
    Issue discharge vouchers for all fully documented claims;
    Attend to customer queries and complaints promptly and professionally;
    Communicate risk improvement measures to the underwriter to take appropriate action;
    Follow up on claims payments and
    Prepare various claims analysis reports for clients and management consumption.

    Qualifications

    Diploma in business or Insurance or in a relevant field / Relevant technical training certificate
    Part qualification in relevant professional field in IIK or ACII
    Up to two (2) years’ relevant experience
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    go to method of application »