Company Details: Company Information CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

  • Group Learning & Development Manager

    Group Learning & Development Manager

    In order to execute and sustain its growth and expansion strategy, the Group seeks to recruit a seasoned L& D champion to join this winning team as the Group Learning & Development Manager, reporting to the GM HR & Administration. The successful candidate will be in responsible for understanding Group strategy and capability needs. In order to identify current and future learning/development skills, priorities, requirements and create leaning interventions to meet the diverse requirements of the workforce. The role will evaluate and monitor training budget and effectiveness of L&D programs across the group. S/he will liaise with all the stakeholders to ensure continuous learning and development across the Group and to advise on sustainable training programs to be implemented within CIC Group.
    Key Duties and Responsibilities

    Practice and promote a culture of high quality standards, integrity and ethics across the Company.
    Identify training and development needs within the Group through job analysis, appraisal schemes and regular consultation with business leaders;
    Design and expand training and development programmes based on the needs of the Company and the individual;
    Develop L&D budget and monitor the training costs of planned programmes and keep within budgets and review return on investments;
    Designs learning interventions, including technical, behavioural and leadership programs;
    Develops, maintains and leads the implementation of the CIC’s Competency Framework;
    Drive a culture of continuous professional development (CPD);
    Establish a coaching culture across the Group;
    Develop effective induction and on-boarding programs in liaison with respective HRBPs;
    Facilitate the production of training materials for in-house courses;
    Monitor and review the progress of trainees through questionnaires and discussions with managers;
    Roll out CIC’s talent strategies that cover the full employment lifecycle:

    Employee acquisition: recruitment strategy, on- boarding and induction program;
    Employee development: learning and development framework and program, coaching and mentoring programs, leadership programs and performance management framework;
    Employee retention: career path framework, succession planning process and remuneration strategy;

    Collaborates and partners with the HRBPs to ensure the correct understanding and implementation of all talent management strategies and programs (detailed above) across the organisation;
    Leads the performance review process and provides guidance to HR Business Partners and Business Managers to ensure effectiveness;
    Continually research on methods and techniques of learning relevant to CIC Insurance Group;
    Coordination of training activities across the Group subsidiaries; • Design and deliver e-learning courses, workshops and other trainings;
    Preparing a monthly training gap analysis and conduct training satisfaction surveys across the group;
    Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional training;
    Creating visibility on training and capacity gaps to management and making appropriate recommendations;
    Evaluate & monitor effectiveness of learning & development programs.
    Ensuring that the quality of existing staff and new hires across the group are as per the regulators standards and that they meet minimum qualification.

    Person Specifications

    Be a holder of a business related Bachelor’s Degree in Commerce, Accounting, Finance or any other related field gained from a recognized institution. A Post Graduate Qualification in a business related field will be an added advantage;
    Be a holder of a Bachelor’s degree gained from a recognized institution;
    A Post Graduate Qualification in a business related field will be an added advantage;
    Diploma in Human Resource Management;
    Minimum of six (6) years’ relevant experience, two (2) of which are at supervisory level;
    Be a member in good standing of a relevant and recognized professional body;
    Proven experience as an L&D Manager or similar;
    Experience in e-learning course design and budget management are desirable;
    Proficient in MS Office and Learning Management Systems (LMS);
    Confident and excellent communication and presentation skills;
    Excellent commercial & sharp business acumen;
    Critical thinking, analytical and decision making skills;
    Excellent Interpersonal and negotiation skills;
    Change Management and organisational skills and
    Proven leadership, people management and counselling skills

    If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role above, please submit your application including copies of your academic and professional certificates, testimonials and your resume, including among other details your current position, current remuneration, email and telephone contacts of three (3) referees familiar with your qualifications and work experience. For the full details about this position, and how to apply; kindly log onto our website via the link:https://cic.co.ke/job-application and apply clearly marking CICGROUP/GL&D/02/2021 by C.O.B 24th February 2021. Only shortlisted candidates will be contacted.CIC Group Insurance is an Equal Opportunity Employer (EOE) and committed to diversity and gender equality. Canvasing will lead to automatic disqualification.

    Apply via :

    cic.co.ke

  • Executive Assistant to the MD – General Business

    Executive Assistant to the MD – General Business

    PURPOSE:
    Executive Assistant provides direct support to the Managing Director (MD) – General Insurance in relation to his responsibilities.
    PRIMARY RESPONSIBILITIES:

    Under the direct supervision of the Managing Director-General Insurance, the Executive Assistant will be responsible for the following main duties:
    Provide dedicated substantive support and assistance to the Managing Director-General Insurance in the discharge of his responsibilities.
    Works with the Managing Director-General Insurance & HRBP to develop and maintain relations with MD’s direct reports.
    Receive and disseminating related information to external and internal clients;
    Raising all payments that relate to Executive Office;
    Coordinate and organizing for staff meetings i.e. Town halls etc.;
    Coordinate the logistics of the interview process for Senior Managers of the subsidiary i.e. Booking rooms, prepare documentation, filling of pre-interview forms;
    Assisting the prospects/Clients to resolve any queries that arises and
    Assist in liaising with intermediaries for effective customer experience at the MD;s Office
    Preparing for, meeting and greeting visitors to the office, anticipating needs and setting a professional yet warm and welcoming tone
    Helping organize & execute events when required;
    Working closely with the rest of the Operations Team to ensure smooth operations of the MD’s office

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in a related field

    Professional Qualifications

    Professional Certification (added advantage)

    Experience

    Up to two (2) years’ relevant experience.

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good analytical skills
    Computer literate in MS Office and other office applications

    If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.For example: Ref: Application for Executive Assistant to the MD – General Business to:
     THE GENERAL MANAGER – HUMAN RESOURCES & ADMINISTRATION
    CIC GROUP LTDStrictly through Email: recruitment@cic.co.keThe application should reach us by close of business on 20th January, 2021. Please note only short listed candidates will be contacted. If you do not hear from us by 15th February, 2021 consider your application unsuccessful.

    Apply via :

    recruitment@cic.co.ke

  • Executive Assistant to the MD– General Business 

Group Chief Finance Officer

    Executive Assistant to the MD– General Business Group Chief Finance Officer

    PURPOSE:
    Executive Assistant provides direct support to the Managing Director (MD) – General Insurance in relation to his responsibilities.
    PRIMARY RESPONSIBILITIES:

    Under the direct supervision of the Managing Director-General Insurance, the Executive Assistant will be responsible for the following main duties:
    Provide dedicated substantive support and assistance to the Managing Director-General Insurance in the discharge of his responsibilities.
    Works with the Managing Director-General Insurance & HRBP to develop and maintain relations with MD’s direct reports.
    Receive and disseminating related information to external and internal clients;
    Raising all payments that relate to Executive Office;
    Coordinate and organizing for staff meetings i.e. Town halls etc.;
    Coordinate the logistics of the interview process for Senior Managers of the subsidiary i.e. Booking rooms, prepare documentation, filling of pre-interview forms;
    Assisting the prospects/Clients to resolve any queries that arises and
    Assist in liaising with intermediaries for effective customer experience at the MD;s Office
    Preparing for, meeting and greeting visitors to the office, anticipating needs and setting a professional yet warm and welcoming tone
    Helping organize & execute events when required;
    Working closely with the rest of the Operations Team to ensure smooth operations of the MD’s office

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in a related field

    Professional Qualifications

    Professional Certification (added advantage)

    Experience

    Up to two (2) years’ relevant experience.

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good analytical skills
    Computer literate in MS Office and other office applications

    go to method of application »

    If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.For example: Ref: Application for Executive Assistant to the MD – General Business to:THE GENERAL MANAGER – HUMAN RESOURCES & ADMINISTRATION
    CIC GROUP LTDStrictly through Email: recruitment@cic.co.keThe application should reach us by close of business on 20th January, 2021. Please note only short listed candidates will be contacted. If you do not hear from us by 15th February, 2021 consider your application unsuccessful.

    Apply via :

    recruitment@cic.co.ke

  • Head of Sales

    Head of Sales

    PURPOSE:
    The incumbent shall be expected to generate revenue for Life Assurance to achieve corporate annual budgets through the development of assigned markets and channels as a source of profitable business for the company; through development of strong relationships and partnerships.
    PRIMARY RESPONSIBILITIES:

    Building & developing strong strategic partnerships/relationships within assigned market and channels;
    Plan and carry out consumer education within the assigned markets and channels;
    Drive profitable business for the company (New and Renewal);
    Design and develop need based products for the assigned market;
    Develop and deliver excellent customer experience in the market;
    Recruit, develop and build capacity of intermediaries/sales force in the market;
    Timely collection of premiums;
    Liaising with support functions to follow up on client queries and complaints;
    Conduct market activations and storms in strategic locations with respective sales teams through visits or other means; and
    Prepare market intelligence reports on products and services.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in a related field. A Master’s degree is an added advantage

    Professional Qualifications

    Required – Chartered Institute of Marketing (CIM)
    Certification in ACII, AIIK or LOMA is an added advantage

    Experience

    Minimum of eight (8) years’ relevant experience in a similar position, three (3) of which at supervisory level

    Skills and Attributes

    Excellent communication and presentation skills
    Understanding of the working environment /competitors
    Excellent interpersonal and customer care skills
    Good analytical and negotiation skills
    Technical competence in insurance and knowledge of regulations by AKI and IRA

    Apply via :

    recruitment@cic.co.ke

  • Executive Assistant to the MD– General Business 


            

            
            Group Chief Finance Officer

    Executive Assistant to the MD– General Business Group Chief Finance Officer

    PURPOSE:

    Executive Assistant provides direct support to the Managing Director (MD) – General Insurance in relation to his responsibilities.

    PRIMARY RESPONSIBILITIES:

    Under the direct supervision of the Managing Director-General Insurance, the Executive Assistant will be responsible for the following main duties:
    Provide dedicated substantive support and assistance to the Managing Director-General Insurance in the discharge of his responsibilities.
    Works with the Managing Director-General Insurance & HRBP to develop and maintain relations with MD’s direct reports.
    Receive and disseminating related information to external and internal clients;
    Raising all payments that relate to Executive Office;
    Coordinate and organizing for staff meetings i.e. Town halls etc.;
    Coordinate the logistics of the interview process for Senior Managers of the subsidiary i.e. Booking rooms, prepare documentation, filling of pre-interview forms;
    Assisting the prospects/Clients to resolve any queries that arises and
    Assist in liaising with intermediaries for effective customer experience at the MD;s Office
    Preparing for, meeting and greeting visitors to the office, anticipating needs and setting a professional yet warm and welcoming tone
    Helping organize & execute events when required;
    Working closely with the rest of the Operations Team to ensure smooth operations of the MD’s office

    PERSON SPECIFICATIONS

    Academic Qualifications

    Bachelor’s degree in a related field

    Professional Qualifications

    Professional Certification (added advantage)

    Experience

    Up to two (2) years’ relevant experience.

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good analytical skills
    Computer literate in MS Office and other office applications

    go to method of application »

    If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.For example: Ref: Application for Executive Assistant to the MD – General Business to:THE GENERAL MANAGER – HUMAN RESOURCES & ADMINISTRATION
    CIC GROUP LTDStrictly through Email: recruitment@cic.co.keThe application should reach us by close of business on 20th January, 2021. Please note only short listed candidates will be contacted. If you do not hear from us by 15th February, 2021 consider your application unsuccessful.

    Apply via :

    recruitment@cic.co.ke

  • Head of Sales

    Head of Sales

    PURPOSE:

    The incumbent shall be expected to generate revenue for Life Assurance to achieve corporate annual budgets through the development of assigned markets and channels as a source of profitable business for the company; through development of strong relationships and partnerships.

    PRIMARY RESPONSIBILITIES:

    Building & developing strong strategic partnerships/relationships within assigned market and channels;
    Plan and carry out consumer education within the assigned markets and channels;
    Drive profitable business for the company (New and Renewal);
    Design and develop need based products for the assigned market;
    Develop and deliver excellent customer experience in the market;
    Recruit, develop and build capacity of intermediaries/sales force in the market;
    Timely collection of premiums;
    Liaising with support functions to follow up on client queries and complaints;
    Conduct market activations and storms in strategic locations with respective sales teams through visits or other means; and
    Prepare market intelligence reports on products and services.

    PERSON SPECIFICATIONS

    Academic Qualifications

    Bachelor’s degree in a related field. A Master’s degree is an added advantage

    Professional Qualifications

    Required – Chartered Institute of Marketing (CIM)
    Certification in ACII, AIIK or LOMA is an added advantage

    Experience

    Minimum of eight (8) years’ relevant experience in a similar position, three (3) of which at supervisory level

    Skills and Attributes

    Excellent communication and presentation skills
    Understanding of the working environment /competitors
    Excellent interpersonal and customer care skills
    Good analytical and negotiation skills
    Technical competence in insurance and knowledge of regulations by AKI and IRA

    Apply via :

    recruitment@cic.co.ke

  • Managing Director

    Managing Director

    Description
    The Group seeks to recruit a dynamic and visionary leader to join this winning team as the Managing Director- CIC General Insurance Co Ltd.
    Overall Objective
    Reporting to the Group Chief Executive Officer, the successful candidate will provide strategic direction and leadership to ensure that the company vision, mission, strategic goals and objectives are executed and aligned with the corporate values, while ensuring all legal, corporate governance and regulatory requirements are complied with.
    Tasks and Responsibilities
    Formulate and implement the business strategy to ensure overall achievement of the company’s long term strategy and annual business plans;
    Provide strategic direction on matters relating to business performance, new investments and business opportunities and changes to enhance profitability and shareholder value;
    Develop, establish and operationalize Company policies, and ensure that appropriate management structures and policies are continuously developed, reviewed and implemented;
    Establish and manage highly collaborative relationships with key policy makers, regulators, customers and other key stakeholders, to ensure business retention and growth;
    Achieve operational results for all key metrics in line with annual business budgets and plans;
    Prepare regular and periodic reports to the Board for strategic direction and qualitative assessment on the achievement of the planned goals;
    Ensure operating procedures and controls are established and communicated to solidify management control and direction of the business; and
    Practice and promote a culture of high quality standards, integrity, ethics, diversity, inclusion and corporate social responsibility across the Company.
    Requirements
    Be a holder of a Bachelor’s Degree in related field, gained from a recognized institution. A Post Graduate professional qualification in Insurance and/or Actuarial, CFA, CPA (K), ACCA or CIMA;
    Master’s degree in related field will be added advantage
    Be a member in good standing of a recognized professional body;
    Certificate in Corporate Governance will be an added advantage;
    Must possess professional insurance qualification
    Have knowledge and relevant work experience of not less than ten (15) years, with at least five (10) years served in senior leadership position, and be able to demonstrate P&L responsibility and accountability;
    Proven ability to quickly grasp business risks and make sound decisions;
    Proven organizational and stakeholder management skill is a key requirement for this position;
    Be a highly networked individual with ability to build and maintain relationships beneficial to the organization;
    Should have strong business development focus with proven track record of business turnaround; and
    Have thorough understanding of financial management, regulatory compliance, board management, demonstrable commercial and investment acumen
    Benefits
    Shortlisted candidates will be required to submit the following documents: Valid Certificate of Good Conduct from the Directorate of Criminal Investigations; Clearance Certificate from the Higher Education Loans Board; Latest Tax Compliance Certificate from the Kenya Revenue Authority; Certified copy of duly completed First Schedule (S.13) Self Declaration form from Ethics and Anti-Corruption Commission (EACC); and Report from an Approved Credit Reference Bureau.

    Apply via :

    apply.workable.com

  • Senior Executive Assistant

    Senior Executive Assistant

    REPORTING
    Reporting to the CIC Group Chief Executive Officer, your role will involve managing the Group Chief Executive’s office and offering support in executing his role. You will work closely with the Group CEO and other Senior Executives in managing the various subsidiaries under CIC Group. Your role shall be aligned to the strategic goals and objectives of the Group CEO.
    PRIMARY RESPONSIBILTIES:

    To act as first point of contact to GCEO, proactively and promptly reviewing and tracking incoming enquiries such as emails, invitations, complaints and correspondence and responding directly, delegating to colleagues, or advising on responses to the GCEO; providing clarity of outcome/actions and ensuring these are followed to resolution in a professional manner;
    To maintain short, medium and long-term diaries for the GCEO, making necessary travel, meeting and other arrangements for appointments;
    To make administrative arrangements and the planning for internal and external meetings, conferences and attend as necessary; operating a system to ensure the GCEO is fully briefed for meetings, including recommending solutions where appropriate;
    Proper management (direct/indirect) of projects that the GCEO’s office may be participating in;
    Carry out market intelligence on a monthly basis for the GCEO;
    Identifies and resolve problems that would not require the Group CEO’s direct involvement. This is done in accordance with priorities, policies, commitments, and program goals of the company;
    To provide high-level secretariat support to key internal and external meetings involving the GCEO, including preparing agendas, coordinating or writing papers, producing minutes, and ensuing follow-up actions are progressed;
    To liaise with external bodies with which the GCEO requires representation and is involved as required;
    To prepare and edit correspondence, reports, memos, message point, speeches and presentation material as required; noting the need for accessibility in all documentation from all sources;
    Organizing and maintaining files and records;
    Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries;
    Assists in coordinating the agenda of senior management team meetings. Prepares an account of the meetings and designates and follows up on assigned action items.

    Other areas of responsibility:

    Monitoring GCEO’s office budget to ensure it is within the allocated limits and make amendments where necessary;
    Supervising Office support staff including the Executive Assistant for optimum day to day efficiency and productivity, and conducting their annual performance appraisals;
    To undertake any other reasonable duties as requested.

    QUALIFICATIONS

    Bachelor’s degree in a relevant field with part qualification in relevant professional field;
    Up to four (4) years’ relevant experience
    A self-starter, capable of acting on own initiative and proactively managing competing demands and pressures and able to multi-task effectively;
    Must be able to work collaboratively, with a range of colleagues in the wider organization, as well as external stakeholders;
    Excellent interpersonal, diplomatic, oral communication skills;
    Demonstrable level of numeracy and ability to analyze statistical and financial data;
    Confidence in working with senior internal and external stakeholders;
    Well placed sense of judgment and stakeholder management skills, able to exercise absolute discretion and confidentiality;
    Evidence of an ability to “think outside the box” and generate and implement creative solutions;
    To be able to work with versatility, meeting unexpected, very tight deadlines on occasion, being able to prioritize as required and able to work autonomously;
    Have strong attention to detail; and
    Highly competent IT skills across standard Microsoft packages;

  • IT Business Applications Analyst

    IT Business Applications Analyst

    PURPOSE:
    Responsible for the installation, configuration, upgrading, administration, development customization and monitoring of databases; to Customize existing programs to meet user requirements; responsible for system analysis and developments and to provide system, support and conducting user training.
    PRIMARY RESPONSIBILITIES:

    Rectify System bugs as per priority requirements in the SLA documents;
    Customize existing programs to meet user requirements (including coming up with new reports);
    Develop and monitor systems to align them to user requirements;
    Work directly with the Database Administrators to review the database backups and archiving of data to ensure they are adequate and reliable;
    Provide technical advice on evaluation of new applications;
    Design access control mechanisms and privileges to the enterprise applications;
    Integrate business systems within the CIC Group systems and
    Test the business continuity plan for the application systems.
    Prepare deliverables to support timely development and deployment of solutions such as application guides, test cases and test plans.
    Translate software requirements into workable, quality programming code as well as maintain and develop programs for use in business using various database and software tools.
    Generation of ideas to improve efficiency in software and applications used by the business

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in ICT or in a related field

    Professional Qualifications

    Oracle administration(OCA,OCP) or any other certification in any RDMS
    Added advantage – Linux administration certification

    Experience

    Minimum of four (4) years’ relevant experience
    Knowledge in Turnquest Insurance management system(Life) will be an added advantage
    Oracle PLSQL and Forms programming

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good analytical skills
    Computer literate in MS Office and other office applications

  • Call Centre Nursing Executive – Medical Contact Centre (Contract) 

Medical Claims Clerk (Contract)

    Call Centre Nursing Executive – Medical Contact Centre (Contract) Medical Claims Clerk (Contract)

    PURPOSE:
    To provide general customer service in respect to medical business customers.
    PRIMARY RESPONSIBILITIES:

    Receive and respond to Medical emergency lines and ensure 24 hour coverage.
    Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    Issuance of both in and outpatient approvals for admissible requests for insured members.
    Communication to stakeholders on management of cases and financial liability through reports.
    Provide input for the customer service reports.
    Handle customer service issues and queries.
    Escalate Customer queries to the relevant job role if necessary.
    Maintain professional ambience within the office premises.
    Promote the organization’s customer service charter.

    GENERIC DUTIES

    Participate in planning and budgeting for the department.
    Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
    Participate in premium collection and renewal follow up for clients.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Minimum of A Diploma in Nursing or Health System Management

    Professional Qualifications

    KRN/KRCHN

    Experience

    Up to three (3) years’ relevant experience in busy health environment
    Experience in a medical call centre management unit will be an added advantage

    Skills and Attributes

    Problem solving skills;
    Good analytical skills;
    Computer literate in MS Office and other office applications;
    Understanding of the working environment /competitors;
    Technical competence in insurance;
    Basic knowledge of regulations by AKI and IRA;
    High emotional intelligence;

    go to method of application »