Jobs Kenya

Company Address: Address Westcom Point, Mahiga Mairu Ave, Nairobi, Kenya

  • Operations Specialist

    Operations Specialist

    Your Work-life Opportunity

    The Glover Specialist will be responsible to lead and supervise the Glover Specialist as they conduct day-to-day operations, managing the Couriers, helping and creating organizational and program budgets in collaboration with Management and ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions.

    Be a Part Of a Team Where You Will

    Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
    Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
    Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
    Recruit, train and onboard the entire fleet of Couriers (couriers) in theGlovo cities across the country
    Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
    Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
    Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
    Be responsible for all documentation and contracts of Couriers in the country
    Be in touch with the fleet of couriers so as to provide support and understand operational issues being faced by the couriers in their line of work
    Take care of procurement, ensuring that all Couriers receive the work kit and are ready to spread the Glovo brand
    Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
    Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
    Communicate effectively with the local and regional Operations Managers on customer support processes and operations
    Improve processes on behalf of Couriers through projects (when necessary)
    Recommend effective strategies for the financial well-being of Glovo.
    Improve processes and policies in support of organizational goals.
    Monitor adherence to rules, regulations, and procedures by Couriers.
    Identify channels to source new leads and potential Couriers through both online and offline mediums
    Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
    Optimize delivery times and Courier earnings.
    Develop analytical frameworks and models for your city and the region
    Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.
    Ensure service levels are maintained and customer satisfaction achieved.

    You Have

    Bachelor’s in Engineering, Economics, Commerce or similar education.
    Computer literacy in MS programs or ERP systems.
    2 +years of experience in high demanding positions (operations, consulting, investment banking, etc.)
    Analytical skills is a must! You are able to run ad hoc analysis on Excel or any other analysis tool with a view to making decisions about day to day operations in the country!
    Experience in on-demand delivery is a plus
    Open to directions and collaborative work style and commitment to get the job done
    Effective English written and communication skills
    Results oriented, autonomous and efficient
    Ability to challenge and debate issues of importance to the organization.
    Ability to look at situations from several points of view
    Persuasive with details and facts

    Apply via :

    boards.greenhouse.io

  • Category Buyer – ECA / Africa

    Category Buyer – ECA / Africa

    Be a Part Of a Team Where You Will

    Lead commercial negotiations with FMCG suppliers to achieve unbeatable prices on all products
    Select and purchase new products and review existing products to ensure that we are stocking the right products for our users
    Analyze the ROI/profitability per product sub-vertical to ensure that we maximize margins while remaining affordable for end customers
    Monitor stock levels and make plans for purchasing within the decided budget
    Responsible for executing private label product development and other innovative products at our micro-fulfilment centers to drive our competitive advantage
    Know your customers and suppliers better than anyone and use that knowledge to drive innovation solutions to identified challenges
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    3+ years experience in a procurement/category buyer role in a major supermarket chain in Kenya
    Excellent track record in closing commercial deals in the FMCG industry
    Ability to negotiate with and influence suppliers
    Data driven mentality: takes decisions based on data and makes business judgments when necessary
    A solid sense of ownership, a natural bias for action in order to always push for things to happen
    A solution-driven mindset to complex, multi-disciplinary problems
    Fluency in English. Additional language skills are a plus
    An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Life and work insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    Apply via :

    boards.greenhouse.io

  • Glover Specialist

    Glover Specialist

    Be a Part Of a Team Where You Will

    Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
    Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
    Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
    Recruit, train and onboard the entire fleet of Couriers (couriers) in theGlovo cities across the country
    Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
    Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
    Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
    Be responsible for all documentation and contracts of Couriers in the country
    Be in touch with the fleet of couriers so as to provide support and understand operational issues being faced by the couriers in their line of work
    Take care of procurement, ensuring that all Couriers receive the work kit and are ready to spread the Glovo brand
    Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
    Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
    Communicate effectively with the local and regional Operations Managers on customer support processes and operations
    Improve processes on behalf of Couriers through projects (when necessary)
    Recommend effective strategies for the financial well-being of Glovo.
    Improve processes and policies in support of organizational goals.
    Monitor adherence to rules, regulations, and procedures by Couriers.
    Identify channels to source new leads and potential Couriers through both online and offline mediums
    Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
    Optimize delivery times and Courier earnings.
    Develop analytical frameworks and models for your city and the region
    Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.
    Ensure service levels are maintained and customer satisfaction achieved.

    You Have

    Bachelor’s in Engineering, Economics, Commerce or similar education.
    Computer literacy in MS programs or ERP systems.
    2 +years of experience in high demanding positions (operations, consulting, investment banking, etc.)
    Analytical skills is a must! You are able to run ad hoc analysis on Excel or any other analysis tool with a view to making decisions about day to day operations in the country!
    Experience in on-demand delivery is a plus
    Open to directions and collaborative work style and commitment to get the job done
    Effective English written and communication skills
    Results oriented, autonomous and efficient
    Ability to challenge and debate issues of importance to the organization.
    Ability to look at situations from several points of view
    Persuasive with details and facts

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Life & Work Insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    Apply via :

    boards.greenhouse.io

  • Q-commerce Sales Executive (They/She/He)

    Q-commerce Sales Executive (They/She/He)

    Your Work-life Opportunity

    We’re looking for a Q-Commerce Sales Executive who has i) the Gas to get great work done, ii) the skills to bring out the best from our sales team, iii) the strategic/innovative/creative thinking that’s required to develop outside the box solutions, and iv) the emotional intelligence and humility to lead a fast-paced business.

    Be a Part Of a Team Where You Will

    Set up and track quarterly goals and priorities for the sales team
    Validate, upload and track progress for each team member
    Create reporting to evaluate the sales performance
    Define and implement content scoring tool on a global scale
    Define the content: analyze ROI/profitability per sub-vertical, determine priorities and strategy per city & country
    Manage long-tale pipeline
    Boost the team spirit between sales executives, create a group, share best practices, push for healthy comparison/competition
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    2+ years experience in fast-paced environments (startups, top consulting firms, top internet firms, FMCG)
    Data-driven mentality: takes decision-based on data and makes business judgment when necessary
    A solid sense of ownership, a natural bias for action in order to always push for things to happen
    Objective- and deadline-orientation
    A solution-driven mindset to complex, multi-disciplinary problems
    Experience in understanding the retail business, as well as revenue dynamics and drivers
    Strong commercial negotiation skills and ability to manage large partner accounts
    Fluency in English. Additional language skills are a plus.
    An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    If you believe you match these values, we look forward to meeting you!

    Apply via :

    boards.greenhouse.io

  • City Launcher – Mombasa

    City Launcher – Mombasa

    Be a Part Of a Team Where You Will

    Frame the launching city, get the fleet needed for optimal operations and ensure that all Glovers are properly trained and prepared
    Coordinate the fleet in the city until all metrics achieve the targets
    Understand, deep-dive and have a complete understanding of the local supply situation at all times
    Support the day-to-day operations of our partners and execute initiatives to grow their businesses with Glovo.
    Understand what makes every city unique and adapt Glovo’s business model accordingly

    You Have

    Data driven mindset
    Orientation toward results, you are autonomous and efficient
    Excel and Data Interpretation Skills
    Good communication skills with ability and agility to solve problems
    Great ability to work as a team member
    A Get stuff done attitude: Launchers need to get a lot done in a short period. You have a scrappy attitude, you are comfortable working with limited resources under tight deadlines and you are not afraid of rolling up your sleeves and getting your hands dirty

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Discounted gym memberships
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    If you believe you match these values, we look forward to meeting you!

    Apply via :

    boards.greenhouse.io

  • City Launcher – Nairobi City Launcher – Kisumu, Eldoret, Nakuru

    City Launcher – Nairobi City Launcher – Kisumu, Eldoret, Nakuru

    Job Decription

    We are looking for a City Launcher in Kenya to continue growing faster and reach every single corner of the country.
    We offer a challenging and dynamic environment with many opportunities for learning and development.

    Be a part of a team where you will:

    Frame the launching city, get the fleet needed for optimal operations and ensure that all Glovers are properly trained and prepared
    Coordinate the fleet in the city until all metrics achieve the targets
    Understand, deep-dive and have a complete understanding of the local supply situation at all times
    Support the day-to-day operations of our partners and execute initiatives to grow their businesses with Glovo.
    Understand what makes every city unique and adapt Glovo’s business model accordingly

    You have:

    Data driven mindset
    Orientation toward results, you are autonomous and efficient
    Excel and Data Interpretation Skills
    Good communication skills with ability and agility to solve problems
    Great ability to work as a team member
    A Get stuff done attitude: Launchers need to get a lot done in a short period. You have a scrappy attitude, you are comfortable working with limited resources under tight deadlines and you are not afraid of rolling up your sleeves and getting your hands dirty

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • City Launcher – Nairobi City Launcher – Kisumu, Eldoret, Nakuru

    City Launcher – Nairobi City Launcher – Kisumu, Eldoret, Nakuru

    Job Decription

    We are looking for a City Launcher in Kenya to continue growing faster and reach every single corner of the country.
    We offer a challenging and dynamic environment with many opportunities for learning and development.

    Be a part of a team where you will:

    Frame the launching city, get the fleet needed for optimal operations and ensure that all Glovers are properly trained and prepared
    Coordinate the fleet in the city until all metrics achieve the targets
    Understand, deep-dive and have a complete understanding of the local supply situation at all times
    Support the day-to-day operations of our partners and execute initiatives to grow their businesses with Glovo.
    Understand what makes every city unique and adapt Glovo’s business model accordingly

    You have:

    Data driven mindset
    Orientation toward results, you are autonomous and efficient
    Excel and Data Interpretation Skills
    Good communication skills with ability and agility to solve problems
    Great ability to work as a team member
    A Get stuff done attitude: Launchers need to get a lot done in a short period. You have a scrappy attitude, you are comfortable working with limited resources under tight deadlines and you are not afraid of rolling up your sleeves and getting your hands dirty

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Retail Sales Executive

    Retail Sales Executive

    Your Work-life Opportunity

    As a Retail Sales Executive at Glovo you will be a key representative of our company’s sales team, responsible for creating a pipeline and signing up local stores and corporate customers around the city.
    The Commercial team is directly responsible for partnering with both smaller local stores and with bigger brands to display them on our Glovo platform. You will work with the support of a sales team and a local Head of Sales.

    Be a Part Of a Team Where You Will

    Seal partnerships with the best accounts, always aligned with the company goals
    As owner of Glovo’s revenue, you’ll make sure that all deals follow the required profitability of your country
    Build long term partnerships and ensure a fast and smooth onboarding
    Keep your pipeline updated on a daily basis
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    For you never is enough, you have to hunt like a hungry wolf
    Overachieving targets is a must
    Impossible is not Glovo, you make everything happen
    Full professional level in the local country and fluency in English is a must
    Minimum 1 year of experience in Sales – key contacts in the industry is a plus
    You don’t redempt, you have to hunt like a hungry wolf
    You are a methodological fast learner who is familiar with CRM tools (Salesforce, Dynamics, etc)
    Experience in start-up environment is a plus
    Bachelor of Business Administration, Marketing or Public Relations is a plus
    An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Life & Work Insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Discounted gym memberships
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    If you believe you match these values, we look forward to meeting you!

    Wanna take a peek into what it’s like to work at Glovo? Follow us on Instagram and like us on Facebook!

    Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/

    Apply via :

    boards.greenhouse.io

  • Account Manager

    Account Manager

    The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As an Account Manager, you will be a key role in the Glovo Partner Operations team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.
    Be a part of a team where you will:

    Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
    Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
    Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
    Ensure that Glovo has the best content by signing exclusivities with partners.
    Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
    Improve Glovo’s revenue through commission renegotiation and selling assets.
    Understand, build action plans and follow up on churned and inactive partners.
    Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You have:

    At least 2 years of experience in high-performance account management or Business Consultancy.
    Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
    Comfortable working in a high growth and high-performance start-up with a fast pace.
    Computer literate; good knowledge of Google Docs and MS Office, Excel.
    Excellent Local Language and English skills.
    Strong Commercial skills.
    Good communication and interpersonal skills
    Project management skills, highly organized and detail-oriented.
    Problem solver, data-driven with an analytical approach
    An empathetic, inclusive and curious attitude.

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
    Main KPIs:

    Partner growth GMV and Orders
    % Of orders in promo paid by partner
    Achieve other revenues from selling assets / Monetization
    Ops Kpis that affect Ux such as cancelations due to partner or Wrong or missing items
    Active Partners.
    Exclusive partners.

    Main areas of contact:

    Marketing local team
    Ops local team
    Finance Local Team
    Partner support and content
    Sales local team

    Apply via :

    jobs.glovoapp.com

  • Partner Operations Analyst

    Partner Operations Analyst

    Your Work-life Opportunity

    Join us as a Partner Operations Analyst and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
    Partner operations are key for Glovo’s marketplace. We are looking for a Data Analyst (Partner Operations) who has data-driven objectivity while thinking outside of the box, in such a way that they carry out projects that seem impossible until they come true.
    You will be in charge of the operational excellence of our Partners from the moment when they are onboarded on our platform, while making sure we help them grow in a healthy way.
    Contribute to growth opportunities for small and medium enterprises seeking a foothold in the digital economy!

    Be a Part Of a Team Where You Will

    Work with local team to solve some of the toughest problems facing e-commerce today – long delivery times, infrastructure issues, etc.
    Provide analytical support to local teams on challenges with store and restaurant performance and offer creative, high-impact solutions to tackle them
    Lead the implementation of processes to guarantee Partners operational excellence across cities and assess their impact
    Improve customer experience by reducing preparation and delivery time
    Own dashboards and build new tools to improve the visibility of metrics in the department
    Obsessively track impact of our projects
    Understand local business needs, and put yourself in the skin of the Partners – understand who they are
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    Bachelor in Engineering, Maths or any technological domain
    Passionate about analytics: you enjoy deep diving into problems to find the root cause
    Problem-solving skills: no problem is too small or too big
    Excel proficiency
    Knowledge in SQL
    Some experience in Python and JavaScripts is a plus
    Exceptional verbal and written communication skills (English is a must)
    Proactive, organized, and obsessed with details
    An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Life & Work Insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Discounted gym memberships
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    Apply via :

    boards.greenhouse.io