Jobs Kenya

Company Address: Address Westcom Point, Mahiga Mairu Ave, Nairobi, Kenya

  • Partner Operations Lead

    Partner Operations Lead

    YOUR WORK-LIFE OPPORTUNITY:

    The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As a Partner Operations Lead, you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX

    BE A PART OF A TEAM WHERE YOU WILL:

    Be the owner of the Partner Operations metrics, seeking continuous improvement  in methodologies to optimize the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings)
    Cooperate with the customer service department to implement the right processes in order to give Partners the best support and increase their satisfaction
    Work closely with the Partner Content team, to ensure quality of onboarding for our new Partners, by making sure we provide them all the necessary tools and information to start working
    Create the strategy and define the execution for long tail partners to grow through promos negotiations, marketing activations and menu performance
    Understand, define and execute high impact regional engagement and retention projects for Partners in order to reduce our churn rate
    Understand, deep-dive and have complete awareness of the region’s partner operations situation at all times. Develop analytical frameworks, dashboards and models for the region
    Scale up processes to the whole region while ensuring the right balance between localisation and centralisation
    Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
    Work with global and local teams to coordinate and execute projects in your region
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    YOU HAVE:

    Bachelor’s or Master’s degree in a technical discipline (e.g. Engineering, Economics, Business Administration or similar)
    Proficiency in English, written and oral
    4+ years of experience in high demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, six sigma, analytics, strategy, etc.)
    You’re an owner, you have a natural bias for action, always pushing for things to happen, result oriented
    A data-driven mentality with strong analytical skills: taking decisions based on data and using good business judgment when necessary
    Ability to provide scalable solutions to complex problems
    Amazing project management skills. 
    Comfortable working in a high growth and high-performance start-up with a fast pace
    Hands on attitude: no job is too big or too small
    Excellent stakeholder management and engagement skills. Experience interacting effectively at multiple levels of the organization is highly valued
    You are able to influence people in a short space of time to deliver results
    Expertise in MS Excel, SQL knowledge is highly valued
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Finance & Strategy Manager

    Finance & Strategy Manager

    YOUR WORK-LIFE OPPORTUNITY:

    We are one of the fastest growing startups in Europe and the way we want to grow is making every city profitable!  To reach this goal, we need a 360, analytical and results driven person to take ownership of our Finance & Strategy function in Kenya. At Glovo,  we work hard and we love what we do. If you are a problem-solver person with a 100% hands-on attitude, looking for an energizing work environment with big ideas we’d love to have you on our team!

    BE A PART OF A TEAM WHERE YOU WILL:

    Be the General Manager’s right-hand in any strategic and finance decision
    Define jointly with the General Manager the long term goals of the country
    Set and review quarterly country and department targets based on long term goals
    Implement current corporate strategy throughout the annual planning cycle both at country and city level
    Work with cross-functional teams (operations, marketing, finance, procurement and commercial) to ensure a profitable and flawless execution, and to develop profitability analysis for new ideas/businesses
    Study the viability – reports of investments/projects, strategic reorientation, etc
    Lead cross functional projects to improve profitability
    Analyze business performance and measure KPIs, identifying issues and potential improvement opportunities
    Prepare and present monthly, quarterly and annual finance and accounting reports and analysis (P&L and BS).
    Work closely with Global Finance Teams (Billing, Treasury, Accounting etc) to solve any day-to-day issues and ensure a 100% satisfaction of Kenya’s customers, partners and couriers in any topic related to finance
    Manage treasury function and ensure optimal cash flow
    Coordinate the preparation of Financial Statements
    Lead the relationship with third parties: external auditors, administrations, external consultants,
    Analyze of procedures and external audit – Contributing to the continuous improvement of the processes promoting solutions to possible problems detected and reduce manual tasks
    Optimize the fiscal policy of the company: VAT tax knowledge, IIBB Multilateral Agreement
    Have a full team of 3+ HC reporting into you
    Report into the General Manager with a dotted line to the Africa Head of Finance & Strategy.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    YOU HAVE: 

    6-10+ years of work experience in consulting, investment banking, corporate finance within a leading company providing teams with the necessary data to make the right decisions & leading major projects 
    Strong working knowledge in manipulating and presenting quantitative data (Excel, Google Spreadsheets etc.), ability to build flexible and comprehensive reporting templates
    Advanced English
    Strong analytical skills, goal-oriented, and teamwork
    Hands-on and autonomous
    Advanced accounting and finance knowledge
    Ability to influence stakeholders in order to help achieve your goals
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Sr. Accountant

    Sr. Accountant

    YOUR WORK-LIFE OPPORTUNITY:

    Glovo’s team is looking for a Sr. Accountant in the Finance Department who will set-up and lead in-house accounting. We are looking for an experienced accountant, to undertake all accounting activity for different companies and partner with the business to ensure that the requirements are being met whilst at the same time ensuring that Glovo meets all its internal and external reporting and control requirements.

    BE A PART OF A TEAM WHERE YOU WILL:

    Maintain the company’s accounting books according to the statutory regulations.
    Conducts General Audit of all Accounting Ledgers on a regular basis.
    Manage a team under your supervision
    Responsible for complying with local requirements related to tax and accounting
    Ensures accurate and timely Financial statements to be submitted to the Group. 
    Handle tax accounting according to tax legislation.
    Prepare Statutory financial statements.
    Prepare tax declarations.
    Minimizes wherever possible tax exposure through proper reflection of tax deductible expenses.
    Ensure that all VAT accounts reflect the prevailing business nature.
    Follow the changes in company policy, tax regulations and legislation.
    Be responsible for good and long term relationships with all local authorities.
    Ensure full and proper primary documents flow with the proper formalization.
    Provide full tax support to partners.
    Check all original documents (contracts, acts, VAT declarations, etc.) for the company interest.
    Ensure all accounting/financial Policies and Procedures are adopted in line with prevailing legislation.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    YOU HAVE:

    5+ years of experience in multinational company in accounting
    Excellent analytical skills with a thorough knowledge of accounting principles to analyze financial reports
    Knowledge of accounting procedures
    Experience with general ledger functions and the month-end/year-end close process
    Hands-on experience with accounting software packages – Navision
    Advanced MS Excel skills including Vlookups and pivot tables
    Accuracy and attention to detail- aptitude for numbers and quantitative skills
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Marketing & Growth Lead

    Marketing & Growth Lead

    Be a Part Of a Team Where You Will

    Define Glovo local Marketing strategy, adapting global playbook to local needs.
    Define promotional, pricing and point of sale strategy.
    Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.
    Own the Marketing budget and use it efficiently and wisely.
    Track and monitor key Growth and Content metrics providing the appropriate visibility to HQ, the General Manager and the Regional Marketing Director.
    Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute on projects to drive growth and engagement.
    Manages the country’s marketing & growth team
    Establishes meaningful business relationships on behalf of the business (Top partners, Media agency, Social Media agency, PR agency, etc).
    Works together with Pricing, CRM, Performance Marketing, Brand & Comms teams in HQ to get the local message through.

    You Have

    As a minimum, a Bachelor’s / University degree in Business, Engineering or Computer Sciences is required.
    A Master’s or MBA is a strong plus.
    Min +6 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities.
    Proven track record of delivering business growth, experienced defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels.
    You are aligned with our company values and enact them both in your personal and professional life.
    Effective English written and communication skills.
    Highly analytical and comfortable dealing with high growth and complex business challenges.
    Strong consumer understanding skills.
    Have a deep understanding of paid, owned and earned media channels, being comfortable tracking and reporting on established performance marketing KPIs.
    Excellent English Proficiency, both oral and written skills.

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Discounted gym memberships
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    Apply via :

    jobs.glovoapp.com

  • Technical Support Specialist

    Technical Support Specialist

    We are looking for a Technical Savvy with good communications skills and experience in support and customer service. As Technical Support Specialist you will work with our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc…), troubleshoot issues and implement new configurations.

    Be a Part Of a Team Where You Will

    Support B2B users with incidents related to platforms
    Implement new configurations to support operations
    Escalate requests to providers or other tech teams when needed
    Participate to recurring reviews with platforms vendors
    Build and update internal knowledge base
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    Previous experience in a technical support role or similar
    Technical knowledge (network, systems, scripting, API)
    Problem-solving skills: no problem is too small or too big
    Results oriented, autonomous and efficient
    Proficiency in English
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Brand Marketing Services Lead

    Brand Marketing Services Lead

    Your Work-life Opportunity
    As Head of Brand Marketing Services, you will be part of the Brand Marketing team, which provides a suite of services designed to help Glovo’s most strategic CPG brands. Your priority will be to work backwards from the customer, identifying inputs to grow all brands and improve their performance. You will do this while facilitating great business relationships and ensuring brands’ satisfaction with the service. You will also be responsible for a team of Brand Marketing Associates.

    Be a Part Of a Team Where You Will

    Build up and grow partnerships with key strategic partners within banking, financial institutions, telcos, FMCG and retail industries.
    Work together with your team to ensure their growth and development.
    Lead the research, identification, prioritisation and execution of new partnership opportunities to help us achieve increased brand awareness, new customers and as well as revenue
    Partner internally with key functions (Groceries, Food, BI, CRM…) to contribute to the definition of priorities and operational goals according to the brands’ needs.
    Define joint business plans and assist in delivering impact for the brands you support.
    Regularly audit metrics to continually analyze the progress and make sure targets are reached and new opportunities are identified across verticals & countries.
    Contribute to continuous enhancement and innovation.
    Business Advice: Providing business advice based on deep analysis and reporting, to identify areas of opportunities
    Selection: Helping grow the selection of products by managing the launch of new products and improving product assortment
    Marketing campaigns: Work on initiatives and assets to generate traffic by supporting the development, execution of marketing campaigns inside Glovo.
    Review and analyse performance of partnerships after each campaign and advise opportunities for improvements & further developments.
    You have:
    Bachelor’s/Master’s degree in management, business administration, engineering, marketing
    6+ years of professional experience in the field
    Strong analytical skills
    Planning, prioritization and time-management skills
    Ability to sale at scale and communicate efficiently both internally and externally
    Excellent written and spoken Kazakh and English
    Ability to learn new systems and tools quickly
    Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
    Familiarity with the marketing mix is required – i.e how and when to leverage different marketing channels for strategic partnerships.
    Excellent knowledge of the market, CPG Brands and their products and deep understanding of consumer insights.

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Apply via :

    jobs.glovoapp.com

  • Sr. Category Management Analyst

    Sr. Category Management Analyst

    Be a part of a team where you will be:

    Responsible for offering an amazing shopping experience by categorizing & sorting the assortment based on user needs
    Leading assortment definition and optimization strategy
    Dynamic pricing execution and analysis
    Defining scalable and reliable processes for content integration with top partners
    Develop, implement and track processes to guarantee content strategy execution
    Responsible for promotions management and cross-selling opportunities
    Engage with regional and local teams to implement the global strategy

    Main tasks:

    Drive the categories in both top line and bottom line through quality assortment, price, and content.
    Maintain main KPIs, which are conversion rates, click through rate, number of views, and search but not purchased
    Responsible for effective price negotiation with the collaboration of the rest of the MFC team to ensure best prices, deals, and large quantities of goods in three main categories: fresh, CG and non-food
    Deliver selection, profitability, and sales targets by leading the business segment on the needs of the customer and identifying suitable opportunities for the category
    Analyze daily data pertaining to price fluctuations and price problems for all categories
    Write business proposals by identifying and mapping business strengths and customer needs
    Build and maintain relationships with senior leaders of partnered vendors to grow and optimize the joint business plans
    Work to ensure a reliable, operational a cost-effective flow of goods, from ordering to receive
    Monitor, analyze and own key performance indicators such as shrinkage, out of stock rate, vendor operational metrics, and marketing/promo investments
    Support digital marketing strategy, including paid search and ad programs, channel ad campaign strategy, search engine optimization, email marketing, marketing automation, and more.

    You have:

    A passion to make a positive impact on the life of millions of people through technology
    At least 2-4 years of experience in Category Management, Retail/Groceries sector or similar role
    Strong analytical skills, willing to test and solve problems based on data
    Negotiations skills and ability to influence others
    Proactive attitude
    Comfortable working in a high growth and high performance start-up with a fast pace
    Fluent in English

    Experience our Glovo Life benefits:

    Health insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Online therapy and wellbeing benefit

    What you’ll find when working at Glovo:

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    Apply via :

    jobs.glovoapp.com

  • People Partner – Sub-Saharan Africa

    People Partner – Sub-Saharan Africa

    As a People Partner  you will play a key role in managing the business from the People perspective of a number of teams and sub-departments. This role will support the SSA Subregion (Kenya, Nigeria, Ghana, Uganda).
    You will be the main point of contact for the entire team, providing both expert strategic thinking and leadership skills, working directly with the People Managers, individuals as well as the leaders of the assigned countries.
    BE A PART OF A TEAM WHERE YOU WILL:

    Act as a Business Partner, strategic solution provider, advisor and coach for the 4 General Managers and their senior leadership teams. Support line managers by providing valuable input and expertise to the team on Hiring processes, Employment laws, HR policies, HR processes, Compensations, Relocations, Expats, etc.
    Cascade the global people practices and processes.(Performance management, engagement survey, headcount planning, salary reviews, etc) 
    Ensure Glovo culture is lived in every office through its design and layout, events, and the provided people experience.
    Lead the Diversity & Inclusion strategy of the region, 
    Design and implement employment guidelines and integrate global People processes relevant while ensuring compliance with each country’s legislation.
    Design strategic initiatives through the generation of relevant data and analysis.
    Lead growth projects within the teams you support as well as reorganizations according to business needs.
    Partner with People Operation, Payroll and Legal teams to manage employee relations, labor relations and disciplinary actions. Keep perspective and possible impacts on the Business.
    Partner  with the People Acquisition team to ensure and enable the correct recruitment process: design JDs, understand current markets, benefits offered, etc.
    Support the business to identify mid and long-term capability needs, in order to implement a learning and development process and ensure a continuous learning environment.
    Ensure development is a key topic in Glovo, making it a core topic at the leadership level within the client teams. Ensure the performance review process with high-quality discussion, and implement and manage a career path for key roles and secure succession planning.
    Monitor employee engagement progress, and retention activities.
    Work in collaboration with other People Partners in projects of regional or global scope.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    YOU HAVE:

    Bachelor’s degree or higher in Human Resource Management, Business Administration or related fields.
    A business first attitude and Hands-On approach.
    7+ years experience in highly demanding environments and in a similar role 
    Experience in startups will be highly valued, either by having directly worked in a similar company or managing a new project unit in a larger organization.
    Excellent interpersonal communication skills at all levels.
    Ability to adapt, execute 360º and coordinate with the team.
    Fluency in English and Local Language, perfect verbal and written communication.
    Knowledge of Country employment and labor law is a strong plus.

    Apply via :

    jobs.glovoapp.com

  • Head of People – Africa (They/She/He)

    Head of People – Africa (They/She/He)

    Be a Part Of a Team Where You Will

    Work closely with senior business leaders responsible for high growth businesses and decision making challenges every day
    Lead, coach and develop the a People team that will be the full responsible for the people agenda in the region
    Own and manage the People OKRs and deliverables for the quarter to make sure all initiatives are delivered
    Drive a strong Performance Culture locally: manage headcount proactively, hire the best and make sure people and leaders are held accountable for their performance
    Own recruitment for the business in scope, supporting the growth and onboarding of new employees at a very fast pace
    Act as ambassador, represent and foster Diversity, Inclusion, Belonging, Well Being and other People Experiences that drives engagement and Culture
    Participate and drive the implementation of a new HR tools and strategy providing local insight and perspective
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    A minimum of 10 years experience in a generalist leadership role in HR (ideally a 360 experience)
    Broad experience in leading HR teams (including managing leaders)
    Proven experience as an HR leader in the region, with knowledge of various countries in scope
    Track record in Leaders development
    Experienced in working with Global People teams, looking into translating strategy to regionally relevant executions
    Diligent and firm with high ethical standards
    Minimum BSc/BA level education
    Excellent English, written and spoken, French or Arabic are an advantage
    An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Experience Our Glovo Life Benefits

    Enticing equity plan (if applicable)
    Top-notch private health insurance
    Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    Discounted gym memberships
    Flexible time off (take the time you need) and hybrid working model (own your time)
    Enhanced parental leave including nursery support!
    Online therapy and wellbeing benefit
    External learning budget

    What You’ll Find When Working At Glovo

    Gas: Driven to deliver quality results quickly
    Good Vibes: Bring positivity and communicate openly
    Stay Humble: Self-aware and open to learning
    Care: Uplift people and the planet
    Glownership: Act as proud owners
    High Bar: Focus on Top Performance

    Apply via :

    jobs.glovoapp.com

  • Account Manager: Q-commerce

    Account Manager: Q-commerce

    Your Work-life Opportunity

    As a Q-Commerce Account Manager, you will have a key role in the Glovo QCommerceteam. You will ensure partner engagement and retention in Glovo by finding ways to grow the number of orders and generate additional revenue. Define the monetisation strategy and execution for all partner segments.

    Be a Part Of a Team Where You Will

    Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
    Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
    Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
    Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
    Improve Glovo’s revenue through commission renegotiation and selling assets.
    Understand, build action plans and follow up on churned and inactive partners.
    Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    At least 3 years of experience in high-performance account management or Business Consultancy.
    Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in
    FMCG, food-hospitality or on-demand delivery industry.
    Comfortable working in a high growth and high-performance start-up with a fast pace.
    Computer literate; good knowledge of Google Docs and MS Office, Excel
    Excellent Local Language and English skills.
    Strong Commercial skills.
    Good communication and interpersonal skills
    Project management skills, highly organized and detail-oriented.
    Problem solver, data-driven with an analytical approach
    An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

    Main KPIs

    Partner growth GMV and Orders
    % Of orders in promo paid by partner
    Achieve other revenues from selling assets / Monetization
    Ops Kpis that affect Ux such as cancellations due to partner or Wrong or missing items
    Active Partners

    Main Areas Of Contact

    Marketing local team
    Ops local team
    Finance Local Team
    Partner support and content
    Sales local team

    Apply via :

    boards.greenhouse.io