Jobs Kenya

Company Address: Address Westcom Point, Mahiga Mairu Ave, Nairobi, Kenya

  • Account Manager – Longtail

    Account Manager – Longtail

    THE JOURNEY

    Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)
    Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs
    Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
    Ensure that Partners are satisfied with Glovo and want to prosper with us (retention)
    Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc.)
    Improve Glovo’s revenue through commission renegotiation and selling assets
    Understand, build action plans and follow up on churned and inactive partners
    Improve operational efficiency of our partners by making sure we always deliver the best service to our customers

    What You Will Bring To The Ride

    At least 2 years of experience in high-performance account management or Business Consultancy
    Currently pursuing a Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry
    Comfortable working in a high growth and high-performance start-up with a fast pace
    Computer literate; good knowledge of Google Docs and MS Office, Excel
    Excellent English skills
    Strong Commercial skills
    Good communication and interpersonal skills
    Project management skills, highly organized and detail-oriented
    Problem solver, data-driven with an analytical approach

    Apply via :

    jobs.glovoapp.com

  • Lead I Live Operations Sub-Saharan Africa

    Lead I Live Operations Sub-Saharan Africa

    YOUR MISSION

    We are looking for a Live Operations Lead to lead the Customer Service Operations in Morocco, Tunisia and Ivory Coast. Glovo Live Operations helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.

    THE JOURNEY

    Be responsible for the effective operation and results of Customer Service hubs providing service to Morocco, Tunisia and Ivory Coast.
    Report to North Africa Live Operations Manager
    Directly manage the hub team (trainers, quality managers, supervisors…)
    Drive satisfaction, efficiency and quality in the hubs
    Collect, analyze and act to drive KPIs (Service Levels, Quality, Satisfaction, Costs, service level, customer service metrics) of large operations
    Evaluate performance with key metrics (accuracy, waiting time, average waiting time, etc.) and identify and implement improvement initiatives on large scale operations
    Review hub workforce planning ensuring it captures key local priorities
    Ensure full alignment at agent level with training and quality processes
    Be the main point of contact of Business and Operations Local Managers with regards customer service in your countries
    Create a culture that ensures collaboration and goals achievement
    Empower and Engage the agents, our Live Ops Heroes Team
    Act as the Voice of the Customer across the organization.
    Drive cost efficiency with effective budget planning & manage the relationship with the hub providers.
    Translate Masterplan targets in daily objectives for the call center’s day-to-day activities
    Continually develop improvements and embed successful change projects.

    What You Will Bring To The Ride

    Extensive experience (+2years) of leading large operational customer service teams (>200 HC)
    Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
    Strong analytical and numerical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
    Understanding of reporting and budgeting procedures
    Demonstrate ability to motivate and communicate with others at all levels
    Evidence of well-developed Vendor management skills
    Ability to coach, motivate and drive team performance
    Excellent organizational and leadership skills with a problem-solving ability.
    Able to adapt and succeed in a changing environment
    Fluency in French and English is a must
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Associate Marketing Director – Africa (They/She/He)

    Associate Marketing Director – Africa (They/She/He)

    YOUR MISSION

    As a Associate Director of Marketing & Growth Africa you will have the unique opportunity to lead the growth of our on-demand delivery platform in the Africa region, with the central aim of achieving leadership in all of its countries (Morocco, Tunisia, Nigeria, Kenya, Ivory Coast, Ghana and Uganda).
    We are looking for a seasoned consumer marketer who has high analytical skills, strong drive and results orientation, the strategic, innovative and creative thinking that’s required to develop winning solutions, and the emotional intelligence and humility required to thrive in a fast-paced business and inspire a team of people across different areas.

    THE JOURNEY

    Set and define the growth annual targets and the budget required to achieve the leadership objectives in Africa.
    Define the growth strategy and the optimal budget allocation per channel / lever to deliver on the agreed business objectives for each country.
    Build detailed annual growth plans, including levers such as brand media, performance marketing, incentives, pricing and subscription programs.
    Coordinate and steward the regional, local and HQ specialist to execute on the agreed growth plans.
    Contribute to the global growth playbook by championing local initiatives that have global potential.

    What You Will Bring To The Ride

    Minimum of 8 years of Marketing experience in a similar role at blue-chip FMCG, e-commerce, and/or top notch tech companies.
    Proven track record of delivering business growth, defining investment strategy and building and executing annual marketing plans, including media investment, price actions and promotional campaigns.
    Solid baseline of consumer marketing fundamentals.
    Business oriented marketing mentality; passion for measuring, evidence driven and ROI obsessed.
    Strong analytical skills, ability to draw conclusions connecting multiple sources of quantitative and qualitative information, and capacity to understand and work with complex marketing levers you have never worked before.
    Outstanding verbal communication and stakeholder management skills.
    Team management and people development skills.
    Proficient in English. French is a strong plus.
    Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don’t meet our musts don’t let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

    Apply via :

    jobs.glovoapp.com

  • Quality Coordinator for Customer Service

    Quality Coordinator for Customer Service

    YOUR MISSION
    Impact:

    Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.
    Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.
    KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent Compliance.
    Team Efficiency control: ensuring the delivery of the QA Ops related KPIs by maintaining the team performance health.
    KPIs: CPO, Attrition, Absenteeism, Forecast Adherence.
    Customer Experience: ensuring the company objectives are developed accordingly to the best practices and needs of the market to increase the loyalty of the end user.
    KPIs: CSAT, GSAT, PSAT, -SAT Retention Gap, NC, RC, QA Score, Soft Skills., Scope:
    Maintain regular communication with BPOs (Business Process Outsourcers) to facilitate the launch of global projects, manage individual projects, and advocate for adherence to rules favorable to Glovo, negotiating conditions beyond the contractual agreement.
    Develop and implement quality control processes, procedures, and policies to ensure that products or services meet or exceed customer expectations.
    Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement.
    Lead and manage a team of quality control personnel, providing guidance, coaching, and support as needed.
    Communicate with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives.
    Ensure accountability of BPOs (Business Process Outsourcers) and other teams for actions impacting operations.
    Exercise control and oversight over the provider’s execution.
    Conducting quality training sessions and workshops if required.
    Organize, analyze, and present data based on audits and other key performance indicators (KPIs).
    Demonstrate an understanding of the business, the underlying KPIs, and the operational processes.

    THE JOURNEY

    Generate and deliver reports on a requested basis using BI tools (f.i. Looker), Google sheets, etc.
    Setting up QA platforms.
    Implementing quality improvement strategies
    Documenting various quality control policies.
    Participation in setting the organization’s goals.
    Examining raw materials and finding defects in them, if any.
    Suggesting improvements in the materials.
    Monitoring all the product processors and procedures.
    Providing training and workshops on the new guidelines, scorecards, platforms, etc.
    Conduct the weekly meetings with the QA teams and Ops teams within the different levels (local, global, external)
    Building the business cases for the processes’ optimization, KPIs and targets changes, reports enhancements.
    Perform spot checks to ensure Glovo’s processes and expectations are correctly calibrated with external providers.
    Prompting the machine learning platforms to ensure the localization of the service.
    Controlling Performance Improvement Plans and controlling the support of the teams involved in pre-/post-actions such as WFM.

    WHAT YOU WILL BRING TO THE RIDE

    Proven track record as an Operations, Quality Assurance, or Training Manager, with a minimum of 3 years of relevant experience, particularly within the BPO sector, CX or Product sector.
    Extensive expertise in Google Workspace applications, including advanced proficiency in Sheets (and/or Excel), for efficient data management and analytics.
    Demonstrated ability to influence and lead, facilitating effective collaboration within cross-market, regional, and team-based project launches.
    Experience in successfully managing and leading in-house teams is advantageous but not mandatory.
    Adept at orchestrating and executing projects that span across markets, regions, and teams, showcasing a commitment to achieving operational excellence.
    Proven capability to translate client expectations into measurable quality standards, with a focus on delivering impactful outcomes in dynamic BPO environments.
    Demonstrate the ability to pay close attention to detail.
    Excellent problem-solving abilities and decision-making skills.

    Apply via :

    jobs.glovoapp.com

  • Glover Experience Analyst (They/She/He)

    Glover Experience Analyst (They/She/He)

    Join us as a Glover Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

    THE JOURNEY
    Communication Strategy Ownership

    Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.
    Implement effective communication initiatives to foster strong engagement and connection with the riders’ community.

    Courier Relations and Advocacy

    Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
    Proactively communicate and address their concerns, acting as their voice within the company.

    Community Management and Activities

    Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.
    Organize and execute community management activities, events, and initiatives to enhance the riders’ experience and foster a sense of belonging.

    Collaboration with Public Affairs (P.A)

    Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.
    Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers’ valuable contributions.

    Local Benefits And Perks Negotiation

    Identify and negotiate local benefits and perks to enhance the riders’ experience and satisfaction.
    Collaborate with relevant stakeholders to implement and communicate these benefits effectively.

    Guidance and Support

    Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.
    Understand their challenges, collect feedback, and assist in addressing their needs.

    Rider Insights Analysis

    Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
    Utilize data-driven insights to better understand the riders’ needs, preferences, and expectations, driving continuous improvement.

    Collaboration With Regional And Global Teams

    Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company’s ROI.
    Provide valuable insights and updates on local market conditions and rider feedback.

    Courier App Monitoring

    Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app’s aspects.
    Collaborate with relevant teams to address any app-related issues or improvements.
    Follow up courier app- caring about the aspect of the app

    What You Will Bring To The Ride

    Bachelor’s degree in Communications, Marketing, Business, or a related field.
    2-3 years of experience in communication strategy, community engagement, or related roles.
    Excellent written and verbal communication skills.
    Ability to analyze and derive insights from both quantitative and qualitative data.
    Proactive, creative, and results-oriented mindset.
    Strong stakeholder management and negotiation skills.
    Familiarity with brand management principles and customization to local markets.
    Proficiency in conducting focus groups, surveys, and interviews.
    Ability to work collaboratively with regional and global teams.
    Familiarity with app monitoring and user experience enhancement is a plus.

    Apply via :

    jobs.glovoapp.com

  • Q Commerce Account Manager

    Q Commerce Account Manager

    YOUR MISSION

    At Glovo, we want to revolutionize the shopping experience of millions of people. Our goal is to give everyone easy access to anything in their cities; to reach this goal we need a 360, analytical and results driven person to develop the business of QCommerce. Currently, we are looking for a talented and ambitious Account Manager to join our QCommerce team and contribute to our partners’ Growth. Are you looking for a challenging experience in one of the fastest growing Startups? Do you want to contribute to building a product that will disrupt the On demand market?

    THE JOURNEY

    Build and maintain relationships with Glovo’s Partners in the country – establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
    Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
    Be responsible for our partners business performance, analyze their main KPIs and ensure growth.
    Prepare reports and dashboards to present to partners / use as source of operational improvements.
    Get feedback from our partners and translate it into product, marketing and operations improvement.
    Onboard new partners on our platform by providing them all the necessary tools and information
    Meet monthly and quarterly objectives defined by the company
    Collaborate with other departments and partners to ensure operations excellence.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
    Report to the Q-commerce Manager.

    What You Will Bring To The Ride

    Data-driven mentality: takes decision based on data and makes business judgment when necessary
    Problem solving skills with strong commercial and analytical skills
    Minimum 2 years of experience in account management or Business Consultancy.
    A scrappy attitude, you are used to showing results with limited resources
    Excellent knowledge of Google Suite and/or MS Office, Excel
    Excellent written and spoken Bulgarian & English skills
    A passion to change the way millions of people approach shopping
    Interest in start-ups, technology, and a fast-paced environment
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Operations Lead – Kenya

    Operations Lead – Kenya

    As an Operations Lead, you will be responsible for ensuring operational excellence in Kenya. You will lead the team and help them build a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing our partners towards Operational excellence.
    Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance.

    Be a Part Of a Team Where You Will

    Lead the Supply Operations team of Kenya
    Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
    Define the medium and long-term strategy to achieve growth and profitability targets.
    Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
    Improve the operations by ensuring our ambitious targets
    Hire, train, and mentor the team members
    Standardize processes across the different geographies under your scope
    Build tools to speed up Local teams’ autonomy
    Commit to contributing to Glovo’s growth, getting the job done
    Work with local providers and legal teams, to ensure the best-in-class operations in the region
    Bring the operations team to the next level!
    Get feedback from our couriers and translate it into product and operations improvement.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
    Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
    Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
    Contribute to stratospheric job creation and earnings for thousands of people
    Implement, standardize and execute processes across all cities.

    You Have

    +6 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
    The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
    Track record of success delivering and implementing new solutions/processes/standardization
    Experience in KPIs tracking and creation and optimization expertise
    Problem solver, data-driven decision-making with a strong analytical approach
    A Master’s degree in Engineering, Business, Economics are a plus
    Ability to manage small work teams and lead changes
    Excellent communication skills
    An empathetic, inclusive, and curious attitude
    Proficiency in Excel is mandatory. SQL knowledge is a plus
    Excellent English

    Apply via :

    jobs.glovoapp.com

  • Partner Ads Associate SSA

    Partner Ads Associate SSA

    What makes our ride unique? 

     Our culture and strong values. 

    We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
    We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations – we see them as a gift! 
    We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
    We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

    Our career development philosophy.

    We are building a talent house of high-performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
    We take ownership of our career development. We don’t believe in linear and predictable career paths – we create the job of our dreams! 
    We embrace opportunities to move the needle and make an impact beyond our scope. 

    Our commitment to being a force for good. 

    Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
    We invest in doing good by dedicating time and resources into social and environmental initiatives. 
    We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
    We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

    Your work-life opportunity
    At Glovo, we’re dedicated to transforming the delivery market across Africa by delivering exceptional service to our clients. We aim to bring the most trendy products from local businesses to our customers in less than 30 minutes. As a Partner Operations Analyst focused on the Africa region, you will play a vital role in the Glovo Partners team, ensuring operational excellence and enhancing the partner experience.
    You will:

    Coordinate and execute marketing activations through the different available channels (Restaurants, Supermarkets, Retail Stores)
    Work closely with our main internal stakeholders to tackle problems and raise the bar on a daily basis.
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
    Gather insights from our marketing activities to create an amazing reporting experience for our partners and internal stakeholders.
    Build trust relationships with our Partners

    You Have:

    2-3 years of experience in fast-paced environments, preferably in startups, consulting firms, or Internet companies
    Strong analytical skills with a data-driven mindset, capable of making informed decisions and solving complex problems in African markets.
    Demonstrated ownership mentality with a proactive approach to achieving objectives and meeting deadlines
    Excellent project management abilities with the capacity to implement scalable solutions
    Persuasive communication skills and ability to engage stakeholders effectively across diverse cultural backgrounds in Africa.
    Comfortable working in a high-growth startup environment with a fast pace, adaptable to the unique challenges and opportunities of African markets.
    Proficiency in English, both written and verbal, with additional language skills relevant to African regions preferred. 
    French is positively regarded
    Computer literacy, including proficiency in Google Docs and MS Office
    Proficiency in SQL and Excel required; Python skills highly valued.
    Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don’t meet our musts don’t let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

    We believe driven talent deserves:

     Private health insurance to keep you at your peak.
     Monthly Glovo credit to satisfy your cravings!
     Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
     Online therapy and wellbeing benefits to ensure your mental well-being.
    Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

    Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our https://www.instagram.com/lifeatglovo/ and check out our https://www.linkedin.com/company/glovo-app/ and https://about.glovoapp.com/ 

    Apply via :

    jobs.glovoapp.com

  • Live Operations Manager Quality Coordinator – Kenya

    Live Operations Manager Quality Coordinator – Kenya

    YOUR MISSION

    We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.

    THE JOURNEY

    Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.
    Report to Regional Manager; and doted to General Manager
    Directly manage the local internal team (trainers, quality managers, supervisors…);
    Drive efficiency and quality in the hubs;
    Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, team happiness etc.);
    Evaluate performance with key metrics (accuracy, waiting time, average waiting time, etc.) and identify and implement improvement initiatives;
    Review hub workforce planning ensuring it captures key local priorities;
    Ensure a proper training and quality processes in the hubs;
    Be the main point of contact of Business and Operations Local Managers with regards customer service in your country;
    Create a culture that ensures collaboration and goals achievement;
    Empower and Engage the Live Ops Heroes Team;
    Act as the Voice of the Customer across the organization;
    Drive cost efficiency with effective budget planning & manage the relationship with the hub providers;
    Develop objectives for the call center’s day-to-day activities;
    Continually develop improvements and embed successful change projects;
    Drive quality and consistency;
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

    What You Will Bring To The Ride

    Extensive experience of leading large operational customer service teams
    Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
    Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
    Solid understanding of reporting and budgeting procedures
    Demonstrate ability to motivate and communicate with others at all levels
    Evidence of well-developed leadership skills
    Ability to coach and motivate teams
    Excellent organisational and leadership skills with a problem-solving ability.
    Able to adapt and succeed in a changing environment
    Fluency in English is a must
    An empathetic, inclusive and curious attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Live Operations Manager Quality Coordinator – Kenya

    Live Operations Manager Quality Coordinator – Kenya

    YOUR MISSION

    We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.

    THE JOURNEY

    Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.
    Report to Regional Manager; and doted to General Manager
    Directly manage the local internal team (trainers, quality managers, supervisors…);
    Drive efficiency and quality in the hubs;
    Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, team happiness etc.);
    Evaluate performance with key metrics (accuracy, waiting time, average waiting time, etc.) and identify and implement improvement initiatives;
    Review hub workforce planning ensuring it captures key local priorities;
    Ensure a proper training and quality processes in the hubs;
    Be the main point of contact of Business and Operations Local Managers with regards customer service in your country;
    Create a culture that ensures collaboration and goals achievement;
    Empower and Engage the Live Ops Heroes Team;
    Act as the Voice of the Customer across the organization;
    Drive cost efficiency with effective budget planning & manage the relationship with the hub providers;
    Develop objectives for the call center’s day-to-day activities;
    Continually develop improvements and embed successful change projects;
    Drive quality and consistency;
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

    What You Will Bring To The Ride

    Extensive experience of leading large operational customer service teams
    Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
    Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
    Solid understanding of reporting and budgeting procedures
    Demonstrate ability to motivate and communicate with others at all levels
    Evidence of well-developed leadership skills
    Ability to coach and motivate teams
    Excellent organisational and leadership skills with a problem-solving ability.
    Able to adapt and succeed in a changing environment
    Fluency in English is a must
    An empathetic, inclusive and curious attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :