Responsibilities for the Operations Manager
Manage employee relations between caretakers/ security guards and the management
In charge of the day to day operations of the transport department.
Efficiently managing a team of drivers and vehicles.
Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
Ensuring company compliance of all transport policies, legislation and procedures to do with Maintenance, checks/ Inspection, towing and serviced.
Arranging for the induction and training off all new staff.
Regularly liaising with the Department Heads to ensure a smooth running of all sections / departments.
Maintaining accurate administrative records and overall discipline in the Company.
Identifying operational issues, potential problems and opportunities within the Office.
Appraising Caretaker and Security Guard staff performance and also taking disciplinary measures when required.
Ensuring all site and customer objectives are achieved.
Maintaining a fixed assets register as and when assets are procured or disposed of, including tagging of assets.
Requisitioning and stock-taking for the office stationery.
Preparing fuel vouchers for the firm vehicles and reconciliation of the same with receipts from suppliers.
Requisitioning of Properties /office supplies e.g. Paint repair materials.
Coordinating quotations, raising LPOs and preparing payment vouchers.
Maintaining the Caretaker / Security guard Staff Leave calendar and roaster/
Making a leave calendar for the staff under the Group of Companies.
Creating a conducive working environment for all staff.
Coordinate and holding higher Office Management meeting in all the sites under the Group of Companies.
Qualifications for the Operations Manager
Bachelors’ Degree in HR, Business Administration/Economics/Finance or any other relevant degree
Minimum accounting qualifications, CPA 2 or higher
At least 2 years’ experience in the Operations Department
Experience running a Voucher Program desirable
Good record keeping skills
Excellent communication skills
Good ability to work well in a team
Flexibilty
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Company Address: Address View Park Towers 5th Floor, Uhuru Highway | P.O Box 53026 – 00200 City Square, Nairobi – Kenya
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Operations Manager IT Administrator
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Technical Service Manager Executive Chef
Job Summary
Managing all Technical operations and delivering an excellent guest experience. Able to read, interpret blueprints for repair works and familiar with electrical, plumbing and mechanical and health codes.
Technical Service Manager Job Key Responsibilities
Responsible for scheduling and performing preventive maintenance
Provide support for other operating departments and guest activities
Inspect entire engineering functions and prioritize tasks
Ensure all lighting fixtures are in proper condition in all public areas, guestrooms, function rooms and all other areas in the hotel
Work hand in hand with other technicians in resolving guest complaints and all other engineering related tasks
Submit to the engineer the material and spare requirements for his section
Document parts replaced and repaired
Ensure all maintenance requests related to the electrical section are handled daily with all requests from guests being given first priority.
Implement preventive and breakdown maintenance of all electrical appliances and submit a weekly report of the same to the chief engineer
Carries out electrical installations within the building
Ensure that all hazardous installations or equipment are isolates and a warning sign indicating “Equipment out Of Order-Do Not Operate” Fixed.
Responsible for testing the electrical stand-by generator on weekly basis
Ensure that all electrical distribution panels rooms and workshop are maintained in a clean condition
Supervises and assists in taking a daily record of all the electrical meter readings and submits to the Plant room
Technician for preparation of the Daily Utility Reports
Carries out weekly inspection on all electrical appliances and distribution system within the building and submits a report of the same to the General Manager
Maintain department budget for all maintenance related items
Recommend improvement for annual audit including energy efficiency, alternative power and conservation action
Advises the storekeeper on what items to order for the Electrical section
Participate in any training/development schemes as required by management
Be completely conversant with Hotel Health and Safety Policy and procedures
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning.
Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.
Desired Competencies for the Technical Service Manager Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
3-5 years professional experience in a similar position
Degree in Electrical Engineering and any other related field
City and Guild certificate in engineering
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Technical Service Manager Business Development Officer / Credit Officer
Job Summary: Managing all Technical operations and delivering an excellent guest experience.
Able to read, interpret blueprints for repair works and familiar with electrical, plumbing and mechanical and health codes.
Key Responsibilities
Responsible for scheduling and performing preventive maintenance
Provide support for other operating departments and guest activities
Inspect entire engineering functions and prioritize tasks
Ensure all lighting fixtures are in proper condition in all public areas, guestrooms, function rooms and all other areas in the hotel
Work hand in hand with other technicians in resolving guest complaints and all other engineering related tasks
Submit to the engineer the material and spare requirements for his section
Document parts replaced and repaired
Ensure all maintenance requests related to the electrical section are handled daily with all requests from guests being given first priority.
Implement preventive and breakdown maintenance of all electrical appliances and submit a weekly report of the same to the chief engineer
Carries out electrical installations within the building
Ensure that all hazardous installations or equipment are isolates and a warning sign indicating “EQUIPMENT OUT OF ORDER-DO NOT OPERATE” FIXED.
Responsible for testing the electrical stand-by generator on weekly basis
Ensure that all electrical distribution panels rooms and workshop are maintained in a clean condition
Supervises and assists in taking a daily record of all the electrical meter readings and submits to the Plant room Technician for preparation of the Daily Utility Reports
Carries out weekly inspection on all electrical appliances and distribution system within the building and submits a report of the same to the General Manager
Maintain department budget for all maintenance related items
Recommend improvement for annual audit including energy efficiency, alternative power and conservation action
Advises the storekeeper on what items to order for the Electrical section
Participate in any training/development schemes as required by management
Be completely conversant with Hotel Health and Safety Policy and procedures
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning.
Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.
Desired Competencies
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education:
3-5 years professional experience in a similar position
Degree in Electrical Engineering and any other related field
City and Guild certificate in engineering
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Business Development Officer
Business Development Officers Job Key Result Areas
Develop personal sales budget, marketing strategies and implementation plan for all lines of Group products to ensure achievement of new business and retention targets.
Prepare monthly sales targets split per target prospective clients for each product for monitoring and review with line manager.
To continuously source for opportunities for other LLK products including retail.
To maintain a daily activities planner and with clear objectives and progress reports.
To facilitate on boarding of new clients and provide continuous supports throughout the process in order to ensure customer satisfaction and retention.
To continuously source for market intelligence and document for use in the department.
Monitor and prepare periodic reports on closed new business and retention status.
Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
Qualifications for Business Development Officers Job
Bachelor Degree in a business field or social sciences COP
Progress in ACII, LOMA
3 years experience 2 years of which should be at least in insurance sales environment
Excellent relationship management
Sales and Marketing knowledge
Business Development Officers Job Key Skills
Computer Skills
Analytical and Presentation skills
Good organization & Planning skills
Verbal and written communications skills
Relationship building skills -
Territory Sales Executives
Job Purpose: Maximises sales revenue by working through and with distributors, dealers and other partners. Works alongside distributors and staff to carry out all the activities required to achieve set targets.
Monitors stock levels both at distributor level and in the trade; also identifies gaps in the distribution chain and brings them to management attention for action.
Responsible for generating revenue by closing sales. Sells products and services directly to customers primarily via face-to-face contact.
Develops strong relationships with these customers to ensure sensitivity to the customer’s needs, concerns and emerging requirements.
Key Result Areas
1. Assures the achievement of agreed sales and revenue targets through distributors, dealers and other partners that resell our client’s products and services:
Implements assigned action plans aimed at achieving sales and revenue targets;
Continually monitors own performance against plans and targets and takes remedial action where required;
Maintains sales records and prepares sales reports as required;
Closely monitors distributors/partners against anticipated sales revenue and ensures on-target performance is achieved; and
Continuously promotes our client’s products and services with a view to increase subscriber numbers and achieve revenue targets.
2. Implement sales and distribution activities in the territory:
Co-ordinates the distribution of products within territory to ensure continuous availability;
Manages the distribution of branding and promotion materials to enhance visibility and build consumer/dealer loyalty within the territory;
Mobilizes dealer staff to participate in the implementation of various projects;
Identifies requirements for trade promotions and recommends to the Regional Manager; and
Implements and supports promotional activities in the territory.
3. Work with and support dealers/partners:
Familiarizes him/herself with the dealer/partner targets for the territory;
Supports the dealer/partner in developing action plans geared towards the achievement of the agreed targets;
In instances of shortfalls, establishes causes and takes remedial actions including coaching of dealer staff and trade promotions, in consultation with the Regional Manager;
Works alongside dealer staff, as part of coaching and monitoring process; and
Trains all dealers/partners on products and/or serves.
4. Support retailers in the business line assigned i.e. Data, Voice and mobile money:
Recruits Sim selling outlets, Recharge selling Outlets, Data selling outlets, mobile money agents etc as will be advised from time to time;
Provides airtime and other products to resellers in this outlets; and
Provides follow-up with distributors, dealers and other partners to ensure satisfaction with products and/or services provided.
5. Provide Reports:
Generates weekly, monthly, and quarterly reports on the sales trends in the territory;
Generates weekly reports on dealers performance; and
Market intelligence reports on competitor activity.
Qualifications
Minimum qualification is University Degree;
Able to work and deliver on short-term targets and objectives;
Go getter with a positive attitude;
IT literacy;
Able to operate in a performance driven organization;
Good communication and presentation skills; and
Basic knowledge and use of technical principles, theories and concept. -
Head of Talent, Learning & Development
Job Purpose: Leads organizational effectiveness activities through the development of the corporate-wide professional development and learning strategies, and creating a plan to execute against the strategy.
This position is also responsible for managing the succession planning process across the enterprise.
A major area of responsibility in this area is the driving of the culture transformation and employee engagement initiatives in the business and steer the talent management & development process in order to maintain a high performing organization.
Key Result Areas
Develops the L & D strategy and policies and ensures their implementation in order to maintain a skilled workforce that is able to meet organizational goals.
Learning Management -Design and development of learning interventions aimed at maximizing organizational capability.
Leads The Talent Management and Succession planning processes across the organization.
Performance Management -Implementation and management of performance measurement systems for improving individual contribution and driving overall organizational performance and individual development.
Drive the Organizational Development process in order to ensure that the employees’ effectiveness is achieved which will enable them to meet the organizational goals.
Ensure implementation of Employee Engagement activities that will foster high performance and leads the organization in meeting its goals.
Management of Partners, Group Learning & Talent Management activities.
Business Partnering in order to build credibility and relationships that will that will ensure the development of effective learning solutions.
Manages and develops own staff to ensure quality performance.
Qualifications
Master’s Degree in a HR/social Sciences related field or equivalent
IT literacy
High level knowledge; applies technical expertise and has full knowledge of other related disciplines including current labor laws.
Exhibits good level of creativity and resourcefulness. Is able to guide and transfer knowledge to her/his team.
At least 5 years’ experience as a HR Generalist and at least 3 of which should be in an L & D Role
Demonstrated project management skills bringing projects to completion on time and within budget
At least 2 years of demonstrated ability and experience in managing large learning curriculum, including learning contracts, class schedules, enrollment, and vendor management.
Strong knowledge and experience in developing and designing of succession planning and talent review processes. -
Trade Development Representatives
Minimum Requirements:
Diploma in a business related field from a recognized institution.
Proven sales experience (2-3 yrs.) in a competitive environment.
Experience in selling of spirits will be an added advantage.
Self-confident, persistent, exhibit initiative and enthusiasm
Good communication and negotiating skills
Ability to build rapport and gain trust
Organizational skills and self-discipline required to manage their time effectively
Ability to work independently and as part of a team
Ability to cope with uncertainty, stress and long hours -
Business Development Officers
Job Purpose of the Business Development Officers
To drive, facilitate and implement the check off business Growth strategy; as well as promote, grow and maintain the check off business through timely collection and lodging of new business.
Business Development Officers Job Key Result Areas
To assist in the growth and development of the check off business by facilitating implementation of the check off business strategy.
To act as the interface between check off companies to achieve sales targets, objectives and ensure smooth liaison with the relevant internal departments.
To identify new check off business opportunities, provide leads to Sales and Distribution Department and maintain existing check off business to achieve company targets.
To analyze market trends and suggest innovative ways of improving and retaining competitive edge in the industry.
To monitor on a monthly basis the new and renewal premiums from each check off company/source to achieve the desired conversion rates.
To ensure compliance with check off rules applicable to the various organizations.
To resolve check off queries timorously to improve conversion rates and ensure business continuity.
To provide process understanding of the check off business to relevant stakeholders.
To effectively manage the team by providing coaching, training, and driving the full performance management process to ensure that staff are competent and motivated to achieve check off set objectives.
Job Qualifications of the Business Development Officers
Bachelor’s Degree (Business related)
Insurance professional qualification -ACII/LOMA
Minimum 3 years in marketing 2 must be in Insurance Company within a Sales related function (Preferably Check Off).
Knowledge of Sales and Marketing (Intermediate: Marketing Principles)
Knowledge of Insurance Products
Knowledge of the Check Off Process (Advanced)
Knowledge of Branch Network
Knowledge of Underwriting Guidelines
Key Skills of Business Development Officers Jobs
Computer Skills
Deciding and Initiating Action – Taking Responsibility
Relating and Networking – Relating to others
Delivering Results and Meeting Customer Expectations – Putting the Customer First
Coping with Pressures and Setbacks – Resilience
Leading and Supervising
Presenting and Communicating Information – Oral Communication
Persuading and Influencing
Achieving Personal Work Goals and Objectives – Personal Motivation
Entrepreneurial and Commercial Thinking – Cost Conscious
Adhering to Principles and Values – Acting with Integrity
Analyzing – Working with Information
Analytical and Presentation skills
Good organization & Planning skills
Verbal and written communications skills
Relationship building skills -
Business Development Manager Business Development Officers (Check Off)
Job Summary: Responsible for the development and performance of all sales activities in assigned market, Staff and directs the sales team and provide leadership towards the achievement of maximum profitability and growth in line with company vision and values.
Scope of the Role:
Internal Advisor providing Business Development expertise
A member of the management team
Key Responsibilities:
Manage the Business Development Team
Making every effort to maximize both present and long term sales and gross profits.
Keeping face-to-face contact with the sales team and staying current on financial data.
Plan, organize, direct and control the sales team to meet set objectives and use these to help the sales team maximize their potential.
At the beginning of each month, counsel with each salesperson to establish realistic sales objectives for the month and action plan.
Though team involvement, establish a sales objective for the department each month and submit it to the general manager.
Achieve forecasted sales by following (and, if necessary, adjusting) the written plan of action.
Monitor each sales leader’s daily performance and compare it with that month’s objective.
Customer Relations Constantly monitor changing customer needs & Assist in the development of new products and services
Manage customer relationships to ensure continued business and good corporate image
Assist the sales team prepare sales quotations as requested by clients
Carry out product presentations at customer premises, conferences and exhibitions
Provide feedback from members and potential customers to enhance product performance and service delivery;
Market Analysis
Identify opportunities for new products and for enhancement and development of existing products;
Monitor and report on the activities of competitors and potential collaborators and identify business opportunities and threats;
Understand the market in which the company operates and how the company’s products and services are used within that market;
Ensure effective distribution and dissemination of marketing materials market to meet brand awareness objectives.
Contribute to strategic planning by providing timely Market intelligence to ensure informed decisions.
Supervisory Responsibilities: A member of the management team providing Technical, Advisory and Strategic service to Line Management and Staff whilst ensuring consistency and best practice in overall Financial management
Supervises the Assistant Accountants and the Accounts Assistants.
Technical:
Implement business development strategies to meet set targets.
Desired Competencies
Ability to work unsupervised and handle pressure
Good negotiation skills
Ability to develop, monitor and maintain management information systems and procedures
Ability to communicate effectively
Ability to lead and to contribute to the team.
High level of integrity and honesty
High Emotional Intelligence and enthusiasm needed to motivate a team to performance •
Education and Experience:
Bachelor Degree preferably in Business Management or the equivalent from a recognized university,
Membership to a relevant professional body
Knowledge and experience in working with CRM
At least five years’ work experience
Proficiency in spreadsheets
Master’s degree will be an added advantage
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Area Sales Representative – Indirect Trade Channel Business Development Executives
Sheer Logic is currently looking for an Area Sales Representative – Indirect Trade Channel.
The incumbent will report to the Territory Sales Manager (TSM).
Job Purpose:
Responsible for achievement & exceeding of secondary sales targets in a geographical area.
Provide leadership to a distributor(s) & distributor sales team(s) on maximizing business expectations. Minimum Requirements:
Diploma in a business related field from a recognized institution.
Proven sales experience (2-3 yrs.) in a competitive environment.
FMCG experience will be an added advantage.
Self-confident, persistent, exhibit initiative and enthusiasm
Good communication and negotiating skills
Ability to build rapport and gain trust
Organizational skills and self-discipline required to manage their time effectively
Ability to work independently and as part of a team
Ability to cope with uncertainty, stress and long hours
Possession of a valid driving license and can competently drive a manual car
Deadline: 27th September, 2016.
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