Purpose: Reporting to Director Programme Operations, the purpose of this role is to enable the smooth running of the whole programme operations Department.
He/she will coordinate and manage essential data, timetabling, logistics and activities planning for all its activities.
The role has archivist and intelligence responsibilities as well as providing frontline connection with outside stakeholders to manage visits, correspondence and the like.
The strategic purpose of the Programme Operations Department is to ensure excellent delivery of all MSKs programme activities and the development and funding of new work.
MSK is a marketing focused, results oriented social enterprise. We develop efficient, effective and sustainable family planning and reproductive health programmes in Kenya. MSK provides services to men and women over 230,000 times a year.
The primary responsibility of this role is to further MSK’s mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE
It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES:Mission driven, Customer focused, Results orientated, Pioneering, Sustainable and People centered
Key responsibilities
1. Organization and communication of the whole department diaries on line including meetings, travel e.t.c
Set up and track all meetings and activities on global diary as a result of team meetings so that whole programme knows the planned activities as far as in advance as possible
Alert team members weekly to events arising
Keep a public board and email listing of team whereabouts
Ensure that travel requests are processed correctly
Provide synopsis of plans regularly to Dir Programme Ops
Ensure that teams always have funds and supplies to accomplish their work plans
Key Result Areas
Meeting and staff movement records up to date at all times.
Weekly alerts
Travel happens on time
Rolling planning reps generated
2. Interface with Key stakeholders providing information on the Programme Operations Department and facilitating contact with all activities (internal and external)
Management of a department email and special groups
Referral of calls as required
Collation of all internal communications from activities channels and programme strategy
Develop Programme Operation master contact list for ease of communication
Support creation of a stakeholder map at the national and regional level with input of teams
Coordinate channel activities with external stakeholders.
Key Result Areas
Records of all contact up to date and actioned
Feedback from stakeholders on quality of contact
Information sent to Dir POD monthly
3. Storage of data and knowledge of all POD data sets and location supporting requests for information
Ensuring full accessible archiving system collated from grants, research, M&E activities etc. across the department
Support RME during end of project survey & evaluation
Collation and provision of information as requested
Maintain files of all active grant documents
Key Result Areas
Share point management of all POD pages
Filling/arching system designed and working
4. Team Values.
To actively contribute to achieving the Programme targets set by Marie Stopes Kenya.
To attend & contribute to Programme meetings and the creation and implementation of work plans.
Provide support to field operations as requested
Key Result Areas
Meeting reports
Skills and Experience
Qualifications:
Bachelor’s Degree in Business Administration from a recognised institution
Experience:
Minimum 3 years’ work experience in the Development Sector/NGO sector.
Skills:
Well organized and having attention to detail
Excellent communicator – both written and spoken
Ability to manage others
Knowledge of SharePoint and/or strong willingness to adopt new technology critical
Good planning and organizational skills
High level of professionalism and management of clients
Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
Ability to remain calm under pressure
Proven discretion
Ability to work flexibly to meet programme needs
Company Address: Address View Park Towers 5th Floor, Uhuru Highway | P.O Box 53026 – 00200 City Square, Nairobi – Kenya
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Programme Team Liaison Officer
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Head of Sales Baker (Mixer and Ovenman) Financial Accountant
Job Summary: Our client is a leader in retail and wholesale of Fashion wear and shoe supplies dealing with highly recognized brands.
They are seeking to recruit and select a Head of Sales; the job portfolio has the following objectives-
To ensure that that each branch Stock levels are to expected reorder level.
Ensure that each branch daily, weekly and monthly targets are achieved to expectation.
To review the branch performance weekly and give an update of action to be taken.
Understand the Cluster manager and their teams and ensure they give their best while doing their responsibilities.
To create an A team that exceed to take the company to the next level.
To ensure the revenue target and business objectives are met for the particular cluster zones.
To plan growth from the business for each company and share weekly.
Key Areas of Responsibility
Support Cluster Managers zones where each one contributes in their best possible way and works towards the goals and objectives of the organization.
Create strategies for monitoring sales present and implement them.
Analyze current teams in shop as per their performance and give a review of expect team performance.
Manage all Cluster Managers movement ensuring they are being productive to increasing the revenue.
Growth of Revenue through Institutional sales for each branch/Zones generated and negotiated by you.
Ensure that each branch has a minimum growth of 10% for each branch
Be active in the Whatsapp group that will enable you to keep track of the branch hourly performance and also indicate what action is being taken.
Work hand in hand with the internal stock Auditor manager in inventory and cycle counts as per instruction from Internal Auditor and also I.T team.
Have a report of the Training need analysis for each branch and work hand in hand with the cluster to fill the gaps missing.
Appraisal reports for Cluster manager and also staff required on a month on bases as per the format given.
Prepare low performance branch list and share to HR-department for action to be taken
Set the realistic and achievable targets for the Cluster Managers Zones. This you do by taking the branch targets and dividing it to the teams.
Have the Cluster Managers devise strategies and techniques necessary for achieving the sales targets. Discuss and decide the future course of action from the contribution given.
Motivate team members by ensuring teams are working as a single unit towards a common objective. Resolve grievances and issues within team members and inter branches.
Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best. Appreciate whenever they do good work. Especially for also maintain Zero shortage.
Ensure Cluster Managers are generating their reports as per the procedures. Track individual performance through the reports and make sure each one is living up to the expectations of the organization.
Maintain and improve relationships with the clients.
Any issues with system update the I.T department for quick checks and avoid delays in response
Work on getting updates from Accounts to have the relevant issues in regards to less banking and excess update the HR department also for action to be taken
Coordinate with the Procurement department follow up that all deliveries are submitted to them for Tally update ensure Cluster push the manager to send all documents and reports to office.
Ensure that Accounts department arrange for audit for branch Cash, petty cash, stock and also over head for the branch.
Maintain necessary data and records for future reference. You will also be given the historical data for the region so that you can use for comparison to see if there is any growth.
Training Branches on a monthly basis at least two to three branch all Training materials to be share also to branches for reference.
Creating system & procedures to keep the branch in check by having segmented stock take done.
Deliver Sales Fundamentals (Distribution, Shelving, Merchandising, and Pricing) goals across all Branches on agreed to retail priorities for the Customers within multiple markets. This you will get assistance form the Head of Sales and management.
Maintain continual improvement of sales coverage and productivity within a specific department of Team Retail Selling Organization.
Understand and optimize selling effectiveness of the Team Retail Sales Department. Identify needed training, desired system and work process improvements, and maintain effective balance of Branch set/surge work and retail Branch coverage.
Expert resource to Sales Head & other departmental Heads for all operational issues with assigned customer within a specific department.
Effectively and properly use technology, communication of retail priorities through checking fast moving, slow moving and also the cut sizes from system and requesting for necessary stock.
Effectively plan and execute Sales Meeting on periodic basis.
Possess the ability to travel overnight for meetings and market visits.
Miscellaneous duties as assigned.
Job Roles
Strategic Role
Strategic planning for new customers, products, markets (product category/geographical market etc.)
Defining the brand value proposition(what does the brand stand for, what the brand deliver e.g. fashion,lifestyle,value for money)
Defining the possible route to market (own stores, distribution, franchise, store etc.)
Defining the price positioning in the market/s
Retail survey for new stores
Core Roles
Increase sales and margins from the various distribution channels
Acquire customers, retain customers and grow the value from each customer
Ensure the products and the outlets are in line with the brand
Ensure the customers touch points (people products,store,communication,customer care etc) are in line with brand
Keep tag on the changing trends and competition landscape
Mis Role
Shop wise product category wise and sales person wise performance
Budget Vs actuals
Trend analysis
Marketing impact
Supplier wise product analysis
Sales projections
Support Role
Sourcing-work on changing trends and product price points and feedback on products
HR-acquisition and skill enhancing of the manpower
IT gets data for data analytics
Finance-budgeting profitability analysis and cash flow projections
Supply chain requisitions for material is aqurate and timely
Key Requirements
Below are specific abilities, knowledge, and skills often required by employers from applicants seeking to work as sales manager in a retail setting.
These attributes are believed to help holders of the position to succeed on the job.
Bachelor’s degree in Sales &Marketing or related field
Over 5 years’ experience in sales roles
3+ years of retail sales experience of fashion wear and shoe wear goods.
2+ years of leadership or management experience
Availability to work at any time of the day and at the hours necessary to open and close the store, which may include nights, holidays, and weekends
Strong communication skills
Ability to build and maintain relationships and apply skills; and to train and develop staff
Ability to be on the feet most of the day, or moving on the sales floor or stock room
Must be able to perform physical activities on the job, which include kneeling, lifting, bending, carrying, walking, climbing and/or reaching on a frequent basis.
Excellent knowledge of sales information tools
Must have fundamentals to build a strong retail team.
Must have strong attention to details.
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Office Coordinator
Office Coordinator Job Key Responsibilities
Effective and proactive office management
Ensuring that all correspondence (both incoming and outgoing) are disseminated and processed effectively;
Ensuring that In charge of effective dissemination of information and notices within the department and to other departmental heads;
Handling incoming telephone calls/faxes and confidential matters;
Liaison between Department and internal clients;
Ordering of stationery for the department; and
Supervision of office general outlook e.g. cleanliness, orderliness.
Handle visa, work permit requirements, benefits and Leave travel for expatriate staff
Ensures that the required documentation is prepared in a timely manner and submitted to the immigration authorities and follow up to ensure that the visas/work permits are issued;
Maintains optimal relationships with the relevant Government officials to help ensure that applications are approved;
Ensure payments as per Expat benefit is effected in a timely manner e.g. school fees, rent, vacation tickets; and
Ensure documentation for home travel is prepared and all necessary trackers are updated.
Document and Vendor payments preparation and follow up
Processing of business travel applications and follow up for validation of same;
Document and distribute minutes from meeting and follow up on action points from responsible parties;
Present documents for CEO’s sign off as presented by respective parties within the company
Enter payments to the system and follow up approvers and process until payment is made
Manage the CEO’s diary of appointments and meetings
Handling and screening visitors;
Book meetings appropriately and in agreement with the CEO;
Usher in guests as per the CEO’s scheduled diary;
Prepare accordingly for each meeting for the CEO by ensuring availability of accommodations and refreshments if required;
Receive on behalf of CEO and disclose all gifts as received from vendors and external parties as per the code of conduct; and
Ensure proper documentation for EC leave as requested and approved that their HR leave records are duly updated.
Company Events coordinator
Follow up and brief CEO on scheduled events and projects as directed; and
Sit in the events CFT committee to ensure all events meet minimum company standards.
Qualifications for the Office Coordinator Job
Must have 3-5 years’ experience in a busy environment and in a similar position;
Well versed in MS Computer packages i.e. Word/ Excel/ PowerPoint; and
Minimum of Bachelors degree in any field.
Office Coordinator Job Skills Required
High Degree of Integrity
Capable of working under minimum supervision
Hardworking, resilient and pro active
Excellent communication – both written and spoken
Excellent interpersonal skills
Mature – able to engage Senior Management and VIP guests
Good organizational skills.
Willing to learn
Good multi-tasking skills -
Sales & Marketing Manager – Hotel
Job Summary: Manage the Sales function of the hotel to ensure the completeness, accuracy, integrity, legality and timeliness of sales reports in accordance to our client’s standards so as to support operation and achieve goals.
Providing strategic direction and guidance to the General Manager in all areas of
sales and marketing which includes the preparation of sales reports, sales data management, relevant external professionals and the coordination of sales activities.
Key Result Areas
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
Implements national sales programs by developing field sales action plans.
Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Accomplishes business development activities by researching and developing marketing opportunities, implementing sales plans and managing staff.
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems by determining system improvements and implementing change.
Meets marketing and sales financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions, projecting expected sales volume and profit for existing and new products, analyzing trends and results, establishing pricing strategies and recommending selling prices, monitoring costs, competition, supply, and demand.
Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs and developing field sales action plans.
Identifies marketing opportunities by identifying consumer requirements, defining market, competitor’s share, and competitor’s strengths and weaknesses, forecasting projected business and establishing targeted market share.
Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging and coordinating new product development.
Prepare budgets , approve expenditures and determine discount rates or special pricing plans
Responsible for overseeing the sales department within a company or organization. Sets local and regional sales quotas, manages sales support staff and representatives, and advises company about sales performance.
Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximising business relationships and creating an environment where customer service can flourish.
Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual territory sales and commission targets and administer the commission plan.
Qualifications
University Degree and other relevant sales professional qualifications
5 years working experience in Sales and Marketing functions within hospitality industry
Computer knowledge in all hospitality related software
Working knowledge of Hotel’s Property Management and Point of Sales Systems.
A strong sense of business ethics including the ability to appropriately handle confidential information.
Proven generalist experience including the ability to work at both strategic and operational levels
Excellent Communication & Presentation Skills with the ability to influence and interface with senior members of the business. -
Finance Officer
Job Summary: The Finance Officer will ensure that the company’s internal controls, policies and mechanisms comply with top management’s recommendations, industry practices and regulatory guidelines.
Working along with the management team, the Finance Officer will contribute to the development and implementation of organizational strategies, policies and practices.
Key Responsibilities
Financial Management
Assists with preparation and monitoring of annual comprehensive budgets and all financial reports for Board/General Manager;
Participates in the development of budget proposals;
Assists in the financial audits, if and when required;
Responsible for maintaining appropriate filing of financial records, and ensures proper backup of all files;
Provides advice and recommendations on financial procedures and practices, as required;
Responsible for maintaining an up-to-date debtors, prepayments, accruals and creditors list; and
Oversee and cross-check whether all clients payments are in order before payment.
Banking & Money handling
Responsible for maintaining and performing bank reconciliations and other reconciliations under this function e.g. Loan reconciliations;
Act as an agent to the bank on behalf of the company;
Custodian of all cheque books and responsible for tracking every cheque leaf used; and
Prepares requests for cash and ensures all disbursements have appropriate supporting documents.
Accounts receivable/payable
Produces invoices and ensures they contain the necessary information to facilitate timely Payment;
Ensures all expenses and requests for disbursements are approved by the appropriate authority;
Prepare all cheques within specified time lines; and
Ensures all accounts payable are recorded manually or in the computer system.
Payroll
Perform monthly payroll functions and responsible for payment of all salaries, commissions and benefits, statutory deductions within the timeframe allowed by the respective institutions.
Reports
Preparation of weekly management reports, monthly management accounts, as well as any other financial report that may be required by any of our stakeholders;
Responsible for providing all necessary documents to external auditors to aid the performance of annual audit;
Oversee the usage and reconciliation of petty cash;
Responsible for monitoring activity in all bank accounts, prepare daily/weekly/monthly cash flow analysis, periodic budgets to aid financial planning by management; and
Responsible for monitoring and approving where necessary, that all company expenditure is in line with the budget.
Qualifications
University degree in Finance, audit or Business;
CPAK or CPA 3 or above;
3-5 years experience with a good working knowledge of software packages such as Sage ERP, Sage Pastel, Quick- Books and other payroll packages; and
Detail oriented and a quick learner. -
Executive Housekeeper Night Manager
Job Summary
Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Primarily responsible for the cleanliness of guest rooms and public areas assigned to the housekeeping department.
Accomplish assigned tasks through proper training, motivation and supervision of all personnel assigned to the housekeeping and laundry department.
Executive Housekeeper Job Key Responsibilities
Coordinate with the Human Resources department regarding pre-screening of employees, indicating staffing needs and qualifications desired of personnel necessary to staffing the housekeeping and laundry departments.
Coordinate with the human resource manager on hiring of immediate subordinates.
Develop plans, actions and standard operating procedures for the operation and administration of assigned departments.
Establish and maintain housekeeping and laundry scheduling procedures, taking into consideration occupancy, time and use of facilities and related public speciality areas and events
Organize the housekeeping department using the housekeeping team concept with each housekeeper cleaning room sections
Develop an inspection program for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
Coordinate the operation of the housekeeping and laundry departments in the hotel to guarantee minimum disruption in the overall operation of the hotel.
With assistance from the General Manager, develop budgets for housekeeping, laundry and recreation departments to ensure that each operates within established costs while providing maximum service.
Establish a training program within assigned departments which will enable positions of increased responsibility to be filled from within the department.
Be constantly alert for newer methods, techniques, equipment and materials that will improve the overall operation of the departments and will provide more efficient operation at reduced costs
Stimulate within all employees a friendly and cheerful attitude, giving proper emphasis to courtesy in contacts with guests and other employees
Administer time card control over all assigned employees
Maintain strict inventory and purchase control over all controllable items
Develop job descriptions for all members of assigned staff
Serve as expeditor on special projects assigned by the General Manager
Communicate freely and effectively with assigned personnel, continuously passing onto assistants and subordinates any information necessary to make them feel included in the overall operation of the hotel
Reassure, if necessary the objectives toward which hotel employees are striving
Conduct employee performance appraisals on time, showing objectivity and sincerity. Employees should be personally counselled toward improvement.
Coordinate with the Human Resource Manager concerning the termination of an employee
Maintain control of linen rooms, storerooms, new linen and cleaning supplies ensuring adequate security and supply
Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy
Develop a personal plan to carry out responsibilities
Work Emphasis
Time allocation for performance of position responsibilities
Performs other duties and projects as may be assigned
Answers both external and internal telephone calls in accordance to the hotel standards
To participate in any training/development schemes as required by management
Report to the work station on time
Be completely conversant with and adhere to Hotel Fire and evacuation procedures
Be completely conversant with Hotel health and safety policy and procedures
Be completely conversant with and participate in marketing Hotel facilities and attractions
Be completely conversant with short and long term marketing promotions
Be completely conversant with and adhere to Hotel operational standards
Be completely conversant with the Hotel environmental policy
To promote efficiency, confidence, courtesy and high standard of skills at all times
To portray a pleasant personality and a positive attitude at all times
To necessitate and promote inter-departmental relationships
Should not perform duties under the influence of any drugs which have a negative influence on performance
To report any equipment failures and pass any maintenance information to the supervisors
Self Management
Comply with hotel rules and regulations and provisions contained in te employment handbook
Comply with company grooming and dress code standards
Comply with timekeeping and attendance policies
Actively participate in training and development programs and maximize opportunities for self development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Ensure that Guest complaints are solved promptly and appropriately
Maintain a high level of knowledge which will enhance the guest experience
Health Safety & Security
Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and
Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager as per Fire Life &Safety (FLS) PROCEDURES
Be completely conversant with and adhere to the Hotel’s environmental policy
General
Comply with the company corporate code of conduct at all times
Familiarise yourself with the company vision and values which link to our model of desires behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Desire and ability to improve your knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Be completely conversant with and adhere to the departmental standards and procedures
Desired Competencies for the Executive Housekeeper Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet Key performance indicators
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education
3-5 years professional experience in a similar position
Degree in Hotel Management or any other related field
Professional Training in Housekeeping is desired
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Operations Manager Head of Finance
Operations Manager Job Responsibilities
Coordination and Supervision – Coordinate, manage and monitor the workings of all departments in the organization. Ensure proper reports are given, receive copies of daily brief report. Plan and have a weekly meeting with the department heads for review of each department and a general review report of the HODs at the end of the month with the Directors ensure you make a presentation for this.
Logistics management: The operations manager ensures that the running of the company vehicles and equipment are all up to date and being utilized for productivity. The manager may request for reports from the main supervisor for Fleet manager, HQ team, Warehouse team and analyses the finding and advise the directors on how best to utilize the team.
Financial & Budgeting – Review financial statements and data with the HOD to check the plan. Utilize financial data to improve profitability. Plan effective strategies for the financial well-being of the company. Supervises the accounts team on the current work being done. Control the Stock and Inventory team by supervising and reviewing their reports and action plan given for the year.
Communication –All internal and external communication to be passed for approval through you before it share to all staff. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
Sales, marketing and Customer Service – Reviewing our marketing strategy and creating a budget for it to suite Organization Goals. Evaluating the marketing plan by the sales and marketing department. Manage customer support by delegating to the proper department. Plan and support sales and marketing activities by giving out suggestion and review what current is being done to improve sale. Approval all budgets for marketing as per agreed figure with Directors
Strategic Input – Reviewing the current Organizational goals and see what has been achieved and Liaison with top management how to move the company to the next level. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Survey for new opportunities for the Company’s expansion.
Manage support services: Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The operations manager plays a vital role in maximizing the output of the various support services such as Branch outlets, IT, CCTV, Administration staff, warehouse staff, finance and HR.
Managing third party relations: Review all contracts for the service providers before Directors can sign off. You need to ensure that standard procedures are followed when third parties are hired to offer products or services to the company. Also, the manager needs to ensure that the necessary administrative and legal formalities are completed. Lastly, the manager ensures that the third party properly executes the agreed terms and conditions.
Review will be done in three months, any assistance required kindly don’t hesitate to ask.
Any other duties called upon to assist by the management.
Qualifications for the Operations Manager Job
Preferably a Degree in business management, administration or related field
At least 5 years’ experience in similar role
4 years’ experience in leadership role
Working background in Shoe and fashion retail industry preferred
Computer literate
Strong public relations skills
Speedy action and proactive
Ability to work independently
Accuracy and attention to detail
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Credit Controller / Debt Controller
Duties and Responsibilities
Checking customer’s credit situation
Assist in the setting up of the credit control system
Ensure that debts are paid in a timely manner
Meet cash & debtor day targets set by the Firm
Chase overdue invoices by telephone, email & letter within agreed timescales
Maintain accurate records of all chasing activity
Regularly making contact with customers to ensure all relevant debts are managed as necessary
Identify changes in payment patterns and propose action to avert indebtedness Ensure that all transactions are compliant with Company’s policies and SAMA regulations
Handle disputed bills and negotiate to bring payment within the agreed terms
Provide accurate advice on billing queries
Respond promptly and completely to both client and internal enquiries
Propose write off of irrecoverable receivables
Providing ad-hoc reporting as and when requested by management
Undertake account reconciliations as required
Ensure monthly processing deadlines are met as required
Send out monthly client statements/letters as may be agreed from time to time
Develop the credit management capability within the practice
You are expected to regularly review the company’s debt recovery procedures.
Qualifications:
Degree in relevant field
Minimum experience of 2 years in debt control
Mean grade of C in KCSE and C in Maths, English & Kiswahili A MUST -
Operations Supervisor Office Administrator
Operations Supervisor Job Responsibilities
Co-ordinate with Clearing & Forwarding and Warehouse staff and ensure activities remain coordinated and running smoothly.
Check and verify transport records, handle queries or concerns of transportation activities.
Ensure continuous improvement including strategic reviews for the warehouse related functions, utilizing quality process and participation in high performance and self directed work teams.
Act as logistics facilitator to ensure that all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely and high quality.
Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented.
Meet or exceed established goals relative to on-time delivery .
Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
Keep stock control systems up to date and planning future capacity requirements.
Ensure proper compliance and adherence to Export /Import Administration Regulations.
Oversee short duration projects relating to transportation, logistics, export regulations, and related functions.
Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
Ensure implementation of warehousing strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.
Provides direction for systems improvements and changes to operational requirements
Qualifications for the Operations Supervisor Job
Preferably a graduate or diploma holder in Operations Management, Logistics & Supplies Management or any other relevant field.
Clearing and forwarding/ Transport and logistics background is a MUST.
Aggressive, focused, self-oriented person and responsible.
Advanced level of Computer knowledge [ Excel, powerpoint, word and emails].
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Sales Executive IT Administrator Operations Manager
Sales Executive (Key Result Areas)
Proactively implement sales plans and forecasts to achieve corporate objectives for products and services.
Responsible for providing an annual Sales Plan and providing quarterly updates, revisions and modifications to the Plan.
Identifying and developing suitable client prospects to approach for selling the company’s Products, Solutions and Services
Carrying out sales tasks associated with the Sales & Marketing department
With the approval of the Sales Manager; Negotiating rates for proposed product or solutions
Creating and building relationships and database with prospects focusing on Key clients.
Drafting Agreements and following up with the customers for signing; Follow up payments of customers after the invoice has been raised
Liaising with other departments on a quick and smooth implementation and commissioning of the projects.
Weekly, Monthly reports
Proactive approach towards sales and meeting targets, achieving all monthly target
Requirements
A degree in any commercial related field or Information Technology or any other suitable discipline.
Minimum of 3 years corporate selling experience in Telecommunications – ISP, PDNO, GSM operators, Resellers etcetera.
Should have good knowledge of customer relations and vastly networked.
Good knowledge of (but not limited to) – Wimax, Fiber and VSAT technologies, would be an added advantage
Ability to multi task and deliver on other tasks as may be assigned by the superiors from time to time, with minimum supervision.
Of good temperament, right attitude, innovative and responsive in carrying out their duties.
Required Competencies:
Excellent communications skills and strong negotiation skills
Ability to grasp the fundamentals of Sales and manage the cycle
Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
Must be selfâ€driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
Ability to interface and communicate professionally and politely at all levels within a corporate environment
Must have emotional maturity to enable them to work with customers who may sometimes be upset
Must pay attention to detail to ensure all aspects of customer satisfaction are covered
Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
Ability to accurately report sales figures, trends and customer requirements
Personal Characteristics:
This individual must have a strongly developed sense of responsibility and work commitment.
He/she must be highly motivated and eager to learn.
He/she should be able to follow instructions and plans of action.
Professional and personal ethics are essential.
Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
Respect, Openness, Flexible
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