Jobs Kenya

Company Address: Address TRV Office Plaza, Muthithi Road, Westlands

  • Client Relations Assistant

    Client Relations Assistant

    As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company’s offerings, services and overall image. The Client Relations Assistant will assist in the following areas:

    Respond to clients’ registrations through emails by sending the required training documentations
    Respond to clients’ enquires and share with them the requested information
    Manage clients’ logistics including managing hotel bookings, airport transfers and tour visits
    Collaborate with cross-functional teams to ensure client needs are met and exceeded
    Implement established strategies to enhance and cultivate an exceptional customer experience
    Update and manage the clients’ database and perform analysis for decision making
    Develop and implement retention strategies to ensure long-term client partnerships
    Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives
    Public relations and brand management to promote positive image of the company.

    Education

    Bachelor’s degree in Communications, Public Relations, HR or any other related field

    More Details

    At least five (3) years’ relevant experience in client relations
    Excellent customer service skills and strong interpersonal skills
    Excellent written and oral communication abilities
    Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
    Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills
    Ability to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutions

    More Details on Skills

    A deep understanding of customer needs and a strong commitment to delivering exceptional customer service
    Strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.

    If interested and meet the requisite qualifications, please send your application and your current resume to hr@devimpactinstitute.com before May 3, 2024. Please include the job title in the subject line

    Apply via :

    hr@devimpactinstitute.com

  • Client Relations Officer

    Client Relations Officer

    We are looking for a savvy Client Relations Officer who is willing to learn and grow to join our Client Experience and Communications Department.

    Description

    As a Client Relations Officer, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company’s offerings, services and overall image through calls, chats, emails. The Client Relations Officer will assist in the following areas:

    Communication

    Responding to clients’ registrations
    Updating and maintaining events in backlinking websites
    Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.

    Monitor Client Feedback

    Responding to phone and email inquiries
    Implement established strategies to enhance and cultivate an exceptional customer experience
    Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
    Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.

    Client Follow-Ups

    Preparing training documents i.e., quotations, invoices and receipts
    This includes following up with clients on their satisfaction with the company’s services to identify opportunities for upselling. Additionally, reminding clients on overdue payments, and working with the accounting department to ensure that all invoices are paid on time.

    Conducting client follow-up and closing sales

    Develop and implement retention strategies to ensure long-term client partnerships. Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
    Conduct Research and Analyze Trends
    Identifying trends and insights, and establishing new growth strategies
    Evaluating opportunities / new target markets and conducting competitor analysis
    By continuously monitoring and evaluating industry trends, customer behavior and technology advancements and using the obtained information to recommend best practices on how to improve the customer experience

    Education

    Bachelor’s degree in Communications, Public Relations, HR or any other Business related field.
    More Details on Experience
    Up to five (5) years’ relevant experience
    More Details on Skills
    Excellent customer service skills and strong interpersonal skills
    Excellent written and oral communication abilities
    Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
    Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
    Willingness to adapt to changing business needs
    Ability to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutions.
    A deep understanding of customer needs and a strong commitment to delivering exceptional customer service
    Strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.

    If interested and meet the requisite qualifications please send your application before 16th December 2023 to hr@devimpactinstitute.com and please include the job title in the subject line.

    Apply via :

    hr@devimpactinstitute.com

  • Training Officer

    Training Officer

    Devimpact Institute is looking for a Training Officer. The training officer will support the

    Training Coordinator in the design, development, delivery and curation of learning solutions.

    Responsibilities

    The Training Officer will be responsible for the following:

    Training Content Development

    Develop high quality content for new courses based on clients’ needs and market trends
    Plan and prioritize course content revisions
    Assess, monitor and manage course content quality

    Training Management

    Gather clients training expectations for customization of the courses
    Sourcing for trainers, Keynote speakers and other support personnel for successful execution of training programs     
    Monitor and provide feedback on the quality of ongoing trainings
    Carry out post training evaluation with the participants
    Plan the training logistics
    Working with trainers to develop individualized and group training programs that address specific skill gaps of participants

    Business Development

    Provides market insight and subject matter knowledge to better assess industry trends and respond to customer needs
    Research and scout for new business opportunities
    Develop proposals and quotations for clients
    Managing clients’ logistics
    Maintaining a database of contact information for all attendees of previous conferences in order to send out invitations and reminders about upcoming events
    Keep abreast of training trends, developments and best practices

    Minimum Qualifications and Professional Experience

    Degree in M&E, Project Management, Statistics, HR or any other relevant field
    At least 3 years of demonstrated experience developing innovative curriculum, learning paths and learning solutions
    Excellent and demonstrated experience in training courses content development
    Experience in organizing events such as seminars, workshops or conferences both physical and virtual
    Strong research and analytical skills
    Excellent IT skills especially MS office tools
    Experience with teleconferencing platforms such as Zoom, Teams, google meets etc
    Excellent business development skills
    Strong interpersonal and communication skills, ability to work under pressure, to multi- task and prioritize
    Efficient and organized with good attention to details
    Highly motivated and a self-starter
    Problem-solving aptitude
    Outstanding negotiation skills with the ability to resolve issues and address complaints

    Interested and qualified candidates should forward their CV to: hr@devimpactinstitute.com using the position as subject of email.

    Apply via :

    hr@devimpactinstitute.com

  • Training Officer

    Training Officer

    Devimpact Institute is looking for a Training Officer. The training officer will support the

    Training Coordinator in the design, development, delivery and curation of learning solutions.

    Responsibilities

    The Training Officer will be responsible for the following:

    Training Content Development

    Develop high quality content for new courses based on clients’ needs and market trends
    Plan and prioritize course content revisions
    Assess, monitor and manage course content quality

    Training Management

    Gather clients training expectations for customization of the courses
    Sourcing for trainers, Keynote speakers and other support personnel for successful execution of training programs     
    Monitor and provide feedback on the quality of ongoing trainings
    Carry out post training evaluation with the participants
    Plan the training logistics
    Working with trainers to develop individualized and group training programs that address specific skill gaps of participants

    Business Development

    Provides market insight and subject matter knowledge to better assess industry trends and respond to customer needs
    Research and scout for new business opportunities
    Develop proposals and quotations for clients
    Managing clients’ logistics
    Maintaining a database of contact information for all attendees of previous conferences in order to send out invitations and reminders about upcoming events
    Keep abreast of training trends, developments and best practices

    Minimum Qualifications and Professional Experience

    Degree in M&E, Project Management, Statistics, HR or any other relevant field
    At least 3 years of demonstrated experience developing innovative curriculum, learning paths and learning solutions
    Excellent and demonstrated experience in training courses content development
    Experience in organizing events such as seminars, workshops or conferences both physical and virtual
    Strong research and analytical skills
    Excellent IT skills especially MS office tools
    Experience with teleconferencing platforms such as Zoom, Teams, google meets etc
    Excellent business development skills
    Strong interpersonal and communication skills, ability to work under pressure, to multi- task and prioritize
    Efficient and organized with good attention to details
    Highly motivated and a self-starter
    Problem-solving aptitude
    Outstanding negotiation skills with the ability to resolve issues and address complaints

    Interested and qualified candidates should forward their CV to: hr@devimpactinstitute.com using the position as subject of email.

    Apply via :

    hr@devimpactinstitute.com

  • Training Consultant – Qualitative Data Analysis using NVivo

    Training Consultant – Qualitative Data Analysis using NVivo

    Training Responsibilities

    Design and improve new training courses and modules in expertise areas;
    Apply appropriate training approaches to facilitate high quality training sessions;
    Design and improve the training materials, tools and training methods;
    Advice on content and process arrangements needed to optimize quality delivery of the training;
    Keep track of the participant’s learning curve during the training;
    Provide post training support to the participants;
    Develop proposals to acquire new training assignments.

    Minimum Educational Qualifications and Professional Experience

    Master’s Degree or higher qualification in Statistics, Computer Science, Social Sciences, Information Technology or any other related degree;
    Proficiency with NVivo and Atlas ti for data management and analysis;
    Proven work experience in qualitative data analysis using content analysis, including the application of conceptual frameworks, codebook development, and coding;
    Experience in using various media to support the translation of qualitative research into practice and share learnings;
    Excellent report writing skills and experience in producing high-quality reports on outcomes of qualitative analysis;
    Strong proficiency in Microsoft Excel (Pivot tables, Dashboards, Power pivots, advanced excel formulas, conditional formatting);
    Advanced skills in MS office applications, in particular, Excel and PowerPoint;
    Proven experience in carrying out consultancy assignments and facilitating training in the expertise areas mentioned above;
    Familiar with learner-centered training methods and participatory training techniques;
    High level of enthusiasm and confidence in interaction with diverse groups of people (various ages, backgrounds, nationalities);
    Experience with the development sector (NGOs), Government Institutions, private sector or research institutions.

    If interested and meet the requisite qualifications please send your application and your current resume to john.eric@devimpactinstitute.comPlease include the job title in the subject line.

    Apply via :

    john.eric@devimpactinstitute.com

  • Training Consultant – Monitoring and Evaluation

    Training Consultant – Monitoring and Evaluation

    Specific Roles and Responsibilities

    Develop the training program in consultation with the participants
    Design and develop the training materials, tools, and the appropriate methods
    Advice in advance on specific content and process arrangements needed to optimize quality delivery
    Apply the appropriate training approaches to facilitate the training as per the agreed training program
    Keep track of the participant’s learning points during the training
    Provide technical support in other relevant consultancy assignments

    Required Skills and Experience

    Master’s Degree or higher qualification in M&E, Project Management, Statistics, or another related discipline
    Experience in project design and implementation using various M&E tools
    Robust skill in M&E approaches including but not limited to RBM, LFA, and participatory approaches
    Understanding of project monitoring strategies
    Demonstrated experience in the development and implementation of M&E systems
    Experience designing and conducting project evaluations
    Robust skills in the design of data collection instruments for use in M&E
    Quantitative and qualitative data analysis skills
    Experience in employing adult learning and participatory training techniques
    Excellent communication and interpersonal skills to interact with participants from diverse backgrounds

    If interested and meet the requisite qualifications, please send your application and your current resume to john.eric@devimpactinstitute.comPlease include the job title in the subject line.

    Apply via :

    john.eric@devimpactinstitute.com

  • Training Consultant – Payment Systems

    Training Consultant – Payment Systems

    Training Responsibilities

    Design and improve new training courses and modules in expertise areas;
    Apply appropriate training approaches to facilitate high quality training sessions;
    Design and improve the training materials, tools and training methods;
    Advice on content and process arrangements needed to optimize quality delivery of the training;
    Keep track of the participant’s learning curve during the training;
    Provide post training support to the participants;
    Develop proposals to acquire new training assignments.

    Qualifications and Professional Experience

    Master’s degree or higher qualification in, Economics, Finance, Banking, Mathematics, Business or any other related degree;
    Possession of Professional Qualifications in Payment Systems;
    Concrete experience in Payment Systems (Low and Large Value) at the National level with the Central Bank of Kenya or regional Central Banks both EAC and COMESA;
    Skilled in Financial Inclusion, Fintech analysis, Emerging disruptive technologies (CBDC and Crypto-Assets) analysis;
    Vast knowledge and understanding of the Central Bank functions;
    At least 5 years of proven work experience Banking Operations and Payment Systems, Financial Services, Economics, Accounting or similar operations;
    Clear understanding of the national payments systems policy and regulatory framework as well as internationally accepted best practices for effective payments systems’ oversight;
    Knowledge on payment systems policy formulation and analysis;
    Sound knowledge of on-site and off-site surveillance of payment systems;
    Advanced skills in MS office applications, in particular Excel and PowerPoint;
    Proven experience in carrying out consultancy assignments and facilitating training in the expertise areas mentioned above;
    Familiar with learner-centered training methods and participatory training techniques;
    High level of enthusiasm and confidence in interaction with diverse groups of people (various ages, backgrounds, nationalities);

    If interested and meet the requisite qualifications please send your application and your current resume to john.eric@devimpactinstitute.comPlease include the job title in the subject line.

    Apply via :

    john.eric@devimpactinstitute.com

  • Training Consultant – GIS and Mobile Technologies

    Training Consultant – GIS and Mobile Technologies

    Training Responsibilities

    Design and improve new training courses and modules in expertise areas;
    Apply appropriate training approaches to facilitate high quality training sessions;
    Design and improve the training materials, tools and training methods;
    Advice on content and process arrangements needed to optimize quality delivery of the training;
    Keep track of the participant’s learning curve during the training;
    Provide post training support to the participants;
    Develop proposals to acquire new training assignments.

    Minimum Educational Qualifications and Professional Experience

    Master’s degree or higher qualification in GIS, Information Technology, Computer Science or any other related degree;
    Advanced GIS skills and proven experience with geospatial data and analysis (through ArcGIS, QGIS, R, and/or Python) and dashboard management skills, particularly with PowerBI;
    Proven experience in using mobile data collection tools, such as ODK, CommCare, KoBoToolbox, SurveyCTO, EpiCollect, ONA etc;
    Advanced skills in MS office applications, in particular Excel and PowerPoint;
    At least 5 years of proven work experience in the above mentioned expertise areas;
    Proven experience in carrying out consultancy assignments and facilitating training in the expertise areas mentioned above;
    Familiar with learner-centered training methods and participatory training techniques;
    High level of enthusiasm and confidence in interaction with diverse groups of people (various ages, backgrounds, nationalities);
    Experience with the development sector (NGOs), Government Institutions, financial sector or research institutions.

    If interested and meet the requisite qualifications please send your application and your current resume to john.eric@devimpactinstitute.com

    Apply via :

    john.eric@devimpactinstitute.com

  • Training Consultant

    Training Consultant

    Training Responsibilities

    Design and improve new training courses and modules in expertise areas;
    Apply appropriate training approaches to facilitate high quality training sessions;
    Design and improve the training materials, tools and training methods;
    Advice on content and process arrangements needed to optimize quality delivery of the training;
    Keep track of the participant’s learning curve during the training; 
    Provide post training support to the participants;
    Develop proposals to acquire new training assignments.

    Minimum Educational Qualifications and Professional Experience

    Master’s degree or higher qualification in Procurement, Supply Chain and Contract Management
    At least 5 years of proven work experience in the above mentioned expertise areas;
    Proven experience in carrying out consultancy assignments and facilitating training in the expertise areas mentioned above;
    Familiar with learner-centered training methods and participatory training techniques;
    High level of enthusiasm and confidence in interaction with diverse groups of people (various ages, backgrounds, nationalities);
    Experience with the development sector (NGOs), Government Institutions, financial sector or research institutions.

    If interested and meet the requisite qualifications please send your application and your current resume to info@devimpactinstitute.com on or before May 20, 2022.

    Apply via :

    info@devimpactinstitute.com

  • Learning Solutions Associate

    Learning Solutions Associate

    Job Description
    Devimpact Institute is looking for a Learning Solutions Associate. The LSA will be responsible for the design, development, delivery and curation of learning solutions. The LSA will ensure that learning content is aligned with industry needs, business priorities, learning objectives, and is learner-centric
    Responsibilities

    Content Development
    Develop high quality content for new courses based on clients’ needs and market trends
    Plan and prioritize course content revisions
    Assess, monitor and manage course content quality
    Develop in consultation with the SMEs content for learning guides
    Acquire new content for existing and new products
    Training Quality Assurance
    Gather clients training expectations for customization of the courses
    Advise clients on the best training courses and learning paths to meet their training needs
    Liaise with the facilitators on training quality and delivery requirements
    Monitor and provide feedback on the quality of ongoing trainings
    Carry out post training evaluation with the participants
    Support the recruitment of training consultants
    Business Development
    Provides market insight and subject matter knowledge to better assess industry trends and respond to customer needs.
    Collaborate with marketing to develop marketing strategies for existing and new products
    Research and scout for new business opportunities
    Develop proposals and quotations for clients
    Participate in pre-sales meetings with clients and sales team

    Education

    Bachelors Degree In Monitoring And Evaluation
    Bachelors Degree In Statistics
    Bachelors Degree In Project Management
    Degree in M&E, Project Management, Statistics, or other relevant fields

    More Details on Experience

    At least 3 years of demonstrated experience developing innovative curriculum, learning paths and learning solutions.
    Demonstrated capacity to utilize and support others in utilizing a range of learning tools and approaches, both virtual and in-person
    Extensive professional experience designing and implementing research, monitoring, and evaluation activities
    Experience in learning content development

    More Details on Skills

    Excellent business development skills
    Working experience with donor-funded / development projects
    Strong research, analytical and organizational skills
    Excellent communications and presentation skills.

    If interested and meet the requisite qualifications please send your application and your current resume to info@devimpactinstitute.com on or before October 29, 2021.Please include the job title in the subject line.

    Apply via :

    info@devimpactinstitute.com