Role Purpose:
Section Manager has to ensure quality, range and freshness (food) of offered goods to attract customers in order to achieve the set sales targets for the assigned section.
Role Details – Key Responsibilities and Accountabilities:
Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store.
Ensure the team is listening to customer and react rapidly to their requirements.
Stay informed about competition activities in the store’s catchment’s area and take necessary measures.
Respect national concepts application in the department.
Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive exceptional customer service at all time.
Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all time.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioralcompetencies needed):
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
Computer Skills
Language: English (Full professional proficiency – Required)
Minimum Experience: Experience of 3 years in Retail Business; and 1-2 years in an operations supervisory role
Minimum Qualifications/education: Diploma in Commerce or Finance
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Company Address: Address Tower 1, 10th Floor, City Centre Deira Complex PO Box 91100 Dubai, United Arab Emirates
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Butchery Section Manager – Majid Al Futtaim Retail, Carrefour Franchisee Bakery/Pastry Section Manager – Majid Al Futtaim Retail, Carrefour Franchisee
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Butchery Section Manager
Role Purpose:
Section Manager has to ensure quality, range and freshness (food) of offered goods to attract customers in order to achieve the set sales targets for the assigned section.
Role Details – Key Responsibilities and Accountabilities: Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store.
Ensure the team is listening to customer and react rapidly to their requirements.
Stay informed about competition activities in the store’s catchment’s area and take necessary measures.
Respect national concepts application in the department.
Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive exceptional customer service at all time.
Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all time.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioralcompetencies needed):
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
Computer Skills
Language: English (Full professional proficiency – Required)
Minimum Experience: Experience of 3 years in Retail Business; and 1-2 years in an operations supervisory role
Minimum Qualifications/education: Diploma in Commerce or Finance -
Section Manager Bakery/Pastry
Job description
Respect national concepts application in the section
Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store;
Manage, train , assess his team and organize their timing to match with the customer flow
Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
Ensure freshness of the offered goods within the set internal quality standards and requirements as per applicable local rules and regulations
Responsible to achieve his objectives ( quantitatives and qualitatives )
Respect the administartives policies and procedures -
FMCG Department Head – Majid Al Futtaim Retail, Carrefour Franchisee
Role Details – Key Responsibilitiesand Accountabilities:
Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions
Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
Monitor inventory stock and reorder when inventory drops to a specified level
Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees)
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Develop the price image and freshness image.
Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions
Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards
Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans
Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class
Ensure the financial process in his department in term of Financial KPIs, Budget and DOA; to secure the return of investment on current operating projects.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioralcompetencies needed):
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
General Product Knowledge is an advantage
Language: English (Full professional proficiency – Required)
Minimum Experience: Experience of 5 years in Retail Business; and 3 years in an operations supervisory role
Minimum Qualifications/education: Bachelors’ Degree in Commerce or Finance -
Bakery/Pastry Section Manager
Role Purpose:
Section Manager has to ensure quality, range and freshness (food) of offered goods to attract customers in order to achieve the set sales targets for the assigned section.
Role Details – Key Responsibilitiesand Accountabilities: Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store.
Ensure the team is listening to customer and react rapidly to their requirements.
Stay informed about competition activities in the store’s catchment’s area and take necessary measures.
Respect national concepts application in the department.
Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive exceptional customer service at all time.
Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all time.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioralcompetencies needed):
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
Computer Skills
Language: English (Full professional proficiency – Required)
Minimum Experience: Experience of 3 years in Retail Business; and 1-2 years in an operations supervisory role
Minimum Qualifications/education: Diploma in Commerce or Finance -
Maintenance Manager
Job Details
They are seeking to recruit a Maintenance Manager.
Duties and ResponsibilitiesEnsure that store equipment’s are fully operational at all times.
Organizes adequate and timely maintenance for all equipment.
Anticipate technical risks by preventive maintenance plan.
Maintain relevant documentation for store assets.
Optimize the utilities consumption.
Advise store management team on equipment selection.
Contacting service providers and contractors.Qualification and Experience
Bachelors in Engineering with one technical specialty (Electricity, cold systems etc).
Minimum 4 years’ experience in a similar field.
Costs saving oriented.
Flexibility and sense of urgency. -
FEC Manager-Magic Planet Kenya
Job description
Role purpose is to assist Area Manager/GM in creating a proper and comprehensive business plan for their business unit and manage all the aspects of business within a project
Role Details – Key Responsibilities and Accountabilities:Responsible for the management of staff in the FEC including reviewing staffing levels/ requirements, identifying training needs, administering performance measurement on a continuing basis.
Assists in the induction program, familiarization and training of new staff under his/her supervision, ensures their integration into the team and briefs them on the company policies and procedures.
Monitors the staff performance throughout the year, carries out the annual performance review (PMS) for his/her staff in timely and professional manner and participates in the evaluation of staff.
Reviews and approves the staff duty roster & overtime sheet insuring efficient floor coverage in addition to vacation plans in accordance with Operational needs.
Review the preparation of operational float for the FEC which includes cash and related inventory at the beginning of all cashier shifts.
Prepares all reports related to the daily sale reporting with the Embed report (e.g. Cash reconciliation, cashiers over/short report, sales turnover report).
Review reconciliation weekly cash collections from the profit sharing machines, and deposit in the bank the very next day.
Manages the FEC Petty cash, with reimbursement to be prepared as and when required.
Prepares weekly, monthly asset performance reports & creates a weekly business unit report.
Oversees the completion of daily stock control on the redemption prize counter and individual merchandising machines.
Oversees the checking, verification and the receipt of delivered redemption stock.
Makes recommendations and actively contributes to the preparation of annual FEC budget.
Closely monitors the sales and margin performance of the FEC business.
Drives marketing, pricing, operational strategies to maximize performance.
Monitors performance against targets, create objectives to assist in achieving targets.
Full ownership as well accountable for both top & bottom linesPersonal Characteristics and Required Background:
Holding bachelor’s degree or any equivalent qualification
7-10 years experience in a supervisory or managerial role within the leisure or hospitality sectors, ideally gained operating family entertainment centers
Health and safety trained
Strong Analytical and numerical skills
Strong verbal and written communication.
English language is a must -
Central Cash Office Manager
Job Duties and Responsibilities
Ensure the smooth passage of customers in cash registers and the quality of service offered.
Motivate the CCO team; puts expertise to the service of his/her colleagues.
Collect and transmit the customers information to the General Manager of the store
Determine and follow the performances of the team’s productivity and profitability
Identify the potential staff and propose their career development plan
Ensure the smooth transition of cash deposit to the bank
Ensure compliance to CCO policies and procedures
Respect Key Insurance Policy
Ensure the implementation of Carrefour values in CCO Department
Training program for cashiers and trolley boys
Ensure the implementation of customer welcoming approach processQualification
Bachelors in Commerce, Accounting/ Finance or related field.
CPA K
At least 5 years’ experience in a financial service institution. -
Department Head (Fresh Food) – Majid Al Futtaim Retail
Job description
Role Purpose:
Store Department Head has to ensure quality, range and freshness (food) of offered goods to attract and satisfy the customers.
It includes as well the responsibility to coordinate and communicate between Merchandisers and Sales Team and other relevant service providers within the assigned area.
Role Details – Key Responsibilities and Accountabilities:Interpret laws, rulings and regulations for individuals and businesses.
Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department.
Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions.
Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
Respect national concepts application in the department.
Monitor inventory stock and reorder when inventory drops to a specified level.
Participate with management team to the stores strategic plan and guarantee its proper execution.
Enforce (food) safety, health and security rules within the department.
Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).
Ensure the proper conservation, utilization and profitability of the department’s assets
Guarantee the quality, the application and protection of company’s “Know-How”..
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.
Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.
Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.
Examine merchandise to ensure correct pricing and display and that it functions as advertised.
Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioral competencies needed):Excellent business communication and presentation skills.
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
General Product Knowledge is an advantage
English (Full professional proficiency – Required)
Arabic (Limited working proficiency – Preferred)Country Language where applicable
Minimum Experience:3 to 5 years in Retail Business.
2 years in an operations supervisory role.
Expert in Fresh Food field.Minimum Qualifications/education:
Bachelors’ Degree in Commerce or Finance.