Jobs Kenya

Company Address: Address Tower 1, 10th Floor, City Centre Deira Complex PO Box 91100 Dubai, United Arab Emirates

  • Category Manager Section Manager

    Category Manager Section Manager

    Job description

    The Section Manager is responsible for implementing quality, range and freshness standards of offered goods to attract customers in order to achieve the set sales targets. The role holder is also responsible for exceptional customer service is delivered within the section.Role Details – Key Responsibilities And AccountabilitiesStore Strategy Development and Implementation

    Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage
    Negotiate internal promotions with suppliers to enforce the image of discount inside the section
    Oversee the establishment of a competitive assortment offer
    Stay informed about competition activities in the store’s catchment’s area and take necessary measures

    Commercial Performance

    Oversee commercial policy agreed for the store pricing
    Ensure the proper conservation, utilization and profitability of the department’s assets
    Oversee the products assortment in the section
    Support comparative studies within section that can contribute to the efficiency of the commercial concepts

    Merchandise and Stock Management

    Provide inputs on the price image and freshness image
    Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
    Oversee initiatives to ensure lowest waste and shrinkage ratio
    Control orders and follow up on deliveries
    Control the display of new products while maintaining Plano-gram
    Control merchandisers’ attendance and performance

    Store Service Functions

    Enforce safety, health and security rules as per internal standards and external rules and regulations
    Ensure the implementation of the security and hygiene procedures for assets and employees in the section
    Ensure the team is delivering excellent customer service when answering questions and promoting sales
    Enforce the application and protection of company’s “Know-How”
    Attend to customers when they need support and offer solutions
    Manage and control displays and ensure correct pricing is implemented at all times

    Human Capital Responsibilities

    Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
    Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
    Provide training and feedback to diret reportees when required
    Develop employee schedule for staff members in team

    Financial Responsibilities

    Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
    Assist in monitoring allocated budget to ensure compliance and highlight possible issues
    Provide inputs on the preparation of budget when necessary
    Provide inputs on cost reduction measures

    Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.Definition of Success

    Waste management and shrinkage loss
    Inventory and merchandise integrity and availability
    OHI results
    Customer satisfaction
    Level of hygiene
    Level of safety and security

    Other Context (if Applicable)

    N/A

    Functional/Technical Competencies

    To Be Added

    Minimum Qualifications/educationPersonal Characteristics and Required Background:

    Diploma in Commerce or Finance

    Minimum Experience

    2+ years in Retail Business, 1+ year in an operations supervisory role

    Skills

    Communication and presentation skills
    Customer service orientation
    Time management

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  • Associate Team Leader

    Associate Team Leader

    Job description
    Job Location: Magic Planet, Kenya
    Job Purpose: Responsible for insuring the smooth operation of Magic Planet in close conjunction with the Assistant FEC Manager and the FEC Manager and; leading the CSA team, Function Assistants and Technicians on the assigned shift to guarantee excellent guest satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.
    Job Responsibilities

    Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale…etc) and reports any issues to the Floor Supervisor on duty and the relevant Technician.
    Possesses a thorough knowledge of the tasks required to be carried out by CSA’s during his/her shift.
    Leads the CSA team on the floor by providing the required help, support and guidance in order to improve staff retention and enhance competence of all front-line employees.
    Provides support for all day to day operation and management of the FEC whilst ensuring that Standard Operating Procedures and Policies and Procedures are appropriately implemented and adhered to.
    Provides the correct basic training and knowledge base to enable operating in a clean and safe environment both for guests and staff.
    Possesses a thorough knowledge of ride and attraction operation to demonstrate basic skills required to operate rides and use of PPE equipment.
    Identifies any gap in skills and informs the Manager if additional training is required.
    Prepares the duty roster to make sure correct manpower is available to achieve the job purpose, whilst insuring regular rotation for all CSAs’ in all areas.
    Prepares the staff vacation plan & overtime sheet in accordance with Operational needs.
    Reviews the Weekly Collection Report (WCR) & Monthly Collection Report (MCR) to achieve optimum payout and Cost of Sales (COS).
    Ensures the completion of daily stock control on the redemption prize counter and individual merchandising machines.
    Ensures checking, verification and receipt of delivered stock.
    Creates a stock inventory on a weekly and monthly basis and reports any discrepancies.
    Controls, issues and monitors float and cash collection at end of shift.
    Signs off the Technicians & Operators daily checklist.
    Advises Managers if Repair and/or Maintenance are required to equipment.
    Carries out basic H&S checks on rides and equipment as well as basic risk assessment to mitigate any risk to Magic Planet employees and guests alike.
    Helps improve and maintain overall quality of presentation, maintenance and guest satisfaction level within his/her FEC whilst adhering to the Magic Planet overall brand guidelines, policies and values at all times.
    Assists the FEC Manager and Assistant FEC Manager in management of assets within the FEC in terms of cleanliness, maintenance and preventative maintenance programs for rides and machines, as well as the quality of the displays in order to maximize revenue and guest satisfaction for the FEC.
    Takes full ownership and accountability for the application of HR policies and procedures within the FEC.
    Prepares different Financial and Operational reports as required by the job.
    Carries out any other duties as and when required by the FEC Management.
    Supervise and monitor stock movements from the FEC to Redemption and/or machines.

    Personal Characteristics
    Skillset (job specific technical skills and behavioral competencies needed)

    Characterized with: passion, energy, drive, trustworthiness, delivery, process orientation and people focus
    Substantial ability to self-motivate and start with great sense of leading multicultural teams
    English language advanced verbal and written skills
    Good verbal and written business communication skills.
    Proactive person who is able to motivate others to achieve goals
    Ability to supervise/ develop and lead the team with no manager present
    Computer literate with proficiency with Microsoft Windows and Office applications

    Minimum Experience

    At least two years’ experience in a guest services role within the leisure and hospitality sector ideally gained operating family entertainment centers like Magic Planet.
    Basic technical understanding of electro-mechanical machines and rides.
    Good financial acumen with ability to formulate a plan.

    Minimum Qualifications/education

    Holding bachelor’s degree or any equivalent qualification.
    English language advanced verbal and written skills
    Advanced verbal and written business communication skills.

  • School Trainer (Bakery/Pastry) – Majid Al Futtaim Retail, Carrefour Franchisee Department Head (Non Food) – Majid Al Futtaim Retail, Carrefour Franchisee

    School Trainer (Bakery/Pastry) – Majid Al Futtaim Retail, Carrefour Franchisee Department Head (Non Food) – Majid Al Futtaim Retail, Carrefour Franchisee

    Job description
    Role Purpose:
    The School Trainer (Bakery/Pastry) is responsible to ensure train the new joiners and current staff in the Bakery/pastry store team by developing theorotical content and practical programs inorder to make them ready and improve their skills and knowledge in the section.
    Role Details – Key Responsibilities and Accountabilities:

    Develop and deliver theoretical and practical training programs based on the identified Training and Operational needs.
    Develop Training / Modules linked with school concept, review and improve consistently existing modules.
    Ensure that all Training Material / Modules content is overall in line with company and communication strategy.
    Analyse and report the efficiency of training programs, and how they contribute to the progress of employees.
    Identify employees with high potential, growth and propose for further development.
    Analyse the performance of students, and growth within the training structure (3 months).
    Follow up trainee progress after deployment and their progress in their respective stores.
    Exchange experience and skills with the trainees and stores in order to evaluate and improve the value of training programs.
    Manage and coordinate all administrative work related to Trainings.
    Conduct or arrange for ongoing technical training and personal development classes for staff members.
    Conduct and arrange on-the-job training for new hires.
    Monitor the operational implementation of training conducted.

    Qualification, Experience & Skills Required:
    Skills:

    Good knowledge of products in the section (bakery and pastry).
    Excellent business communication and presentation skills.
    Good Knowledge of different training methods and tools.
    Customer Service Orientation.
    Time Management.
    Knowledge of MS Office applications.
    English (Full professional proficiency – Required).
    Country Language where applicable.

    Minimum Qualifications/Education:
    Bachelor Degree required.
    Minimum experience:

    5+ years as Trainer.
    3+ Retail operational work experience.

    go to method of application »

  • Maintenance Manager

    Maintenance Manager

    Job Details
    They are seeking to recruit a Maintenance Manager.
    Duties and Responsibilities

    Ensure that store equipment’s are fully operational at all times.
    Organizes adequate and timely maintenance for all equipment.
    Anticipate technical risks by preventive maintenance plan.
    Maintain relevant documentation for store assets.
    Optimize the utilities consumption.
    Advise store management team on equipment selection.
    Contacting service providers and contractors.

    Qualification and Experience

    Bachelors in Engineering with one technical specialty (Electricity, cold systems etc).
    Minimum 4 years’ experience in a similar field.
    Costs saving oriented.
    Flexibility and sense of urgency.

  • FEC Manager-Magic Planet Kenya

    FEC Manager-Magic Planet Kenya

    Job description
    Role purpose is to assist Area Manager/GM in creating a proper and comprehensive business plan for their business unit and manage all the aspects of business within a project
    Role Details – Key Responsibilities and Accountabilities:

    Responsible for the management of staff in the FEC including reviewing staffing levels/ requirements, identifying training needs, administering performance measurement on a continuing basis.
    Assists in the induction program, familiarization and training of new staff under his/her supervision, ensures their integration into the team and briefs them on the company policies and procedures.
    Monitors the staff performance throughout the year, carries out the annual performance review (PMS) for his/her staff in timely and professional manner and participates in the evaluation of staff.
    Reviews and approves the staff duty roster & overtime sheet insuring efficient floor coverage in addition to vacation plans in accordance with Operational needs.
    Review the preparation of operational float for the FEC which includes cash and related inventory at the beginning of all cashier shifts.
    Prepares all reports related to the daily sale reporting with the Embed report (e.g. Cash reconciliation, cashiers over/short report, sales turnover report).
    Review reconciliation weekly cash collections from the profit sharing machines, and deposit in the bank the very next day.
    Manages the FEC Petty cash, with reimbursement to be prepared as and when required.
    Prepares weekly, monthly asset performance reports & creates a weekly business unit report.
    Oversees the completion of daily stock control on the redemption prize counter and individual merchandising machines.
    Oversees the checking, verification and the receipt of delivered redemption stock.
    Makes recommendations and actively contributes to the preparation of annual FEC budget.
    Closely monitors the sales and margin performance of the FEC business.
    Drives marketing, pricing, operational strategies to maximize performance.
    Monitors performance against targets, create objectives to assist in achieving targets.
    Full ownership as well accountable for both top & bottom lines

    Personal Characteristics and Required Background:

    Holding bachelor’s degree or any equivalent qualification
    7-10 years experience in a supervisory or managerial role within the leisure or hospitality sectors, ideally gained operating family entertainment centers
    Health and safety trained
    Strong Analytical and numerical skills
    Strong verbal and written communication.
    English language is a must

  • Central Cash Office Manager

    Central Cash Office Manager

    Job Duties and Responsibilities

    Ensure the smooth passage of customers in cash registers and the quality of service offered.
    Motivate the CCO team; puts expertise to the service of his/her colleagues.
    Collect and transmit the customers information to the General Manager of the store
    Determine and follow the performances of the team’s productivity and profitability
    Identify the potential staff and propose their career development plan
    Ensure the smooth transition of cash deposit to the bank
    Ensure compliance to CCO policies and procedures
    Respect Key Insurance Policy
    Ensure the implementation of Carrefour values in CCO Department
    Training program for cashiers and trolley boys
    Ensure the implementation of customer welcoming approach process

    Qualification

    Bachelors in Commerce, Accounting/ Finance or related field.
    CPA K
    At least 5 years’ experience in a financial service institution.

  • Department Head (Fresh Food) – Majid Al Futtaim Retail

    Department Head (Fresh Food) – Majid Al Futtaim Retail

    Job description
    Role Purpose:
    Store Department Head has to ensure quality, range and freshness (food) of offered goods to attract and satisfy the customers.
    It includes as well the responsibility to coordinate and communicate between Merchandisers and Sales Team and other relevant service providers within the assigned area.
    Role Details – Key Responsibilities and Accountabilities:

    Interpret laws, rulings and regulations for individuals and businesses.
    Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department.
    Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions.
    Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
    Respect national concepts application in the department.
    Monitor inventory stock and reorder when inventory drops to a specified level.
    Participate with management team to the stores strategic plan and guarantee its proper execution.
    Enforce (food) safety, health and security rules within the department.
    Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).
    Ensure the proper conservation, utilization and profitability of the department’s assets
    Guarantee the quality, the application and protection of company’s “Know-How”..
    Ensure assortments are aligned with each store’s specific cultural, economic and social features.
    Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
    Develop the price image and freshness image.
    Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
    Attend customers when they need support, listen to their requirements and offer solutions.
    Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.
    Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.
    Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.
    Examine merchandise to ensure correct pricing and display and that it functions as advertised.
    Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.

    Personal Characteristics and Required Background
    Skillset (job specific technical skills and behavioral competencies needed):

    Excellent business communication and presentation skills.
    Good Communication and Presentation Skills
    Customer Service Orientation
    Time Management
    General Product Knowledge is an advantage
    English (Full professional proficiency – Required)
    Arabic (Limited working proficiency – Preferred)

    Country Language where applicable
    Minimum Experience:

    3 to 5 years in Retail Business.
    2 years in an operations supervisory role.
    Expert in Fresh Food field.

    Minimum Qualifications/education:

    Bachelors’ Degree in Commerce or Finance.

  • FEC Manager-Magic Planet Kenya

    FEC Manager-Magic Planet Kenya

    Job description
    Role purpose is to assist Area Manager/GM in creating a proper and comprehensive business plan for their business unit and manage all the aspects of business within a project
    Role Details – Key Responsibilities and Accountabilities:

    Responsible for the management of staff in the FEC including reviewing staffing levels/ requirements, identifying training needs, administering performance measurement on a continuing basis.
    Assists in the induction program, familiarization and training of new staff under his/her supervision, ensures their integration into the team and briefs them on the company policies and procedures.
    Monitors the staff performance throughout the year, carries out the annual performance review (PMS) for his/her staff in timely and professional manner and participates in the evaluation of staff.
    Reviews and approves the staff duty roster & overtime sheet insuring efficient floor coverage in addition to vacation plans in accordance with Operational needs.
    Review the preparation of operational float for the FEC which includes cash and related inventory at the beginning of all cashier shifts.
    Prepares all reports related to the daily sale reporting with the Embed report (e.g. Cash reconciliation, cashiers over/short report, sales turnover report).
    Review reconciliation weekly cash collections from the profit sharing machines, and deposit in the bank the very next day.
    Manages the FEC Petty cash, with reimbursement to be prepared as and when required.
    Prepares weekly, monthly asset performance reports & creates a weekly business unit report.
    Oversees the completion of daily stock control on the redemption prize counter and individual merchandising machines.
    Oversees the checking, verification and the receipt of delivered redemption stock.
    Makes recommendations and actively contributes to the preparation of annual FEC budget.
    Closely monitors the sales and margin performance of the FEC business.
    Drives marketing, pricing, operational strategies to maximize performance.
    Monitors performance against targets, create objectives to assist in achieving targets.
    Full ownership as well accountable for both top & bottom lines

    Personal Characteristics and Required Background:

    Holding bachelor’s degree or any equivalent qualification
    7-10 years experience in a supervisory or managerial role within the leisure or hospitality sectors, ideally gained operating family entertainment centers
    Health and safety trained
    Strong Analytical and numerical skills
    Strong verbal and written communication.
    English language is a must

  • Central Cash Office Manager

    Central Cash Office Manager

    Job Duties and Responsibilities

    Ensure the smooth passage of customers in cash registers and the quality of service offered.
    Motivate the CCO team; puts expertise to the service of his/her colleagues.
    Collect and transmit the customers information to the General Manager of the store
    Determine and follow the performances of the team’s productivity and profitability
    Identify the potential staff and propose their career development plan
    Ensure the smooth transition of cash deposit to the bank
    Ensure compliance to CCO policies and procedures
    Respect Key Insurance Policy
    Ensure the implementation of Carrefour values in CCO Department
    Training program for cashiers and trolley boys
    Ensure the implementation of customer welcoming approach process

    Qualification

    Bachelors in Commerce, Accounting/ Finance or related field.
    CPA K
    At least 5 years’ experience in a financial service institution.

  • Department Head (Fresh Food) – Majid Al Futtaim Retail

    Department Head (Fresh Food) – Majid Al Futtaim Retail

    Job description
    Role Purpose:
    Store Department Head has to ensure quality, range and freshness (food) of offered goods to attract and satisfy the customers.
    It includes as well the responsibility to coordinate and communicate between Merchandisers and Sales Team and other relevant service providers within the assigned area.
    Role Details – Key Responsibilities and Accountabilities:

    Interpret laws, rulings and regulations for individuals and businesses.
    Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department.
    Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions.
    Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
    Respect national concepts application in the department.
    Monitor inventory stock and reorder when inventory drops to a specified level.
    Participate with management team to the stores strategic plan and guarantee its proper execution.
    Enforce (food) safety, health and security rules within the department.
    Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).
    Ensure the proper conservation, utilization and profitability of the department’s assets
    Guarantee the quality, the application and protection of company’s “Know-How”..
    Ensure assortments are aligned with each store’s specific cultural, economic and social features.
    Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
    Develop the price image and freshness image.
    Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
    Attend customers when they need support, listen to their requirements and offer solutions.
    Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.
    Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.
    Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.
    Examine merchandise to ensure correct pricing and display and that it functions as advertised.
    Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.

    Personal Characteristics and Required Background
    Skillset (job specific technical skills and behavioral competencies needed):

    Excellent business communication and presentation skills.
    Good Communication and Presentation Skills
    Customer Service Orientation
    Time Management
    General Product Knowledge is an advantage
    English (Full professional proficiency – Required)
    Arabic (Limited working proficiency – Preferred)

    Country Language where applicable
    Minimum Experience:

    3 to 5 years in Retail Business.
    2 years in an operations supervisory role.
    Expert in Fresh Food field.

    Minimum Qualifications/education:

    Bachelors’ Degree in Commerce or Finance.