Qualifications for the Customer Service Job
Bachelors degree in business related course.
Minimum 5 years experience in similar capacity. Prior experience in freight industry is an added advantage.
Knowledge of a customer management system a must- therefore have acceptable IT skills to help develop and manage such a system.
The staff will report to the Managing Director and perform the stated duties below as part of a team to meet the department and organization’s targets as per the stated KPIs and to achieve our company vision as currently articulated.
The CS manager will have high integrity, a proven track record and exciting opportunity for advancement, and will ensure the department is appropriately staffed and running in an efficient and profitable manner, increase customer satisfaction, loyalty and retention.
He/she will set up a system within which the following shall be adhered to by all organization’s staff as company policy.
Customer Service Manager Job Responsibilities
Efficient Communication and management of customer service standards
Achievement of agreed customer service levels and communicated CS targets.
Plan, prioritize, direct and delegate work tasks to ensure proper functioning of the department and that the functions’ activities are aligned to departmental and Company objectives
Monitor communication and ensure the necessary resources and tools are available for quality customer service delivery.
Accurate processing of customer quotations, within agreed timescales
Review customer complaints and track customer complaint resolution appropriately.
Analyse statistics or other data to determine the level of customer service our organisation is providing.
Identify and implement strategies to improve quality of service, productivity and profitability.
Issue approval on matters relating to customer service department.
Determines customer service requirements by maintaining contact with customers; visiting clients; conducting surveys; benchmarking best practices; and analyzing information.
Keep ahead of industry’s developments and apply best practices to areas of improvement.
Take heed of broadcast through various media i.e. emails, sms, calls, whatsapp etc. and implement the requirements of the same.
Learn and adopt best practices to improve performance daily.
Maintain a workable and acceptable succession plan for your JD (train your colleagues to handle your tasks in your absence).
Any other related duty assigned.
Anticipated start date: ImmediatelyDuty station: Nairobi.Salary: Commensurate with experience & qualifications.
Company Address: Address Tom Mboya street,Odeon,El-Roi plaza(Co-op bank building),4th floor, Nairobi, Kenya
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Customer Service Manager
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Executive Receptionist
Receptionist Job Responsibilities
In-charge of reception area.
Typing correspondence.
Receiving guests & directing them to appropriate offices.
Photocopying, scanning & responding to emails as required.
Receiving incoming & sending outgoing mails.
Ensuring office is clean & neat at all times.
Performing other duties as directed.
Qualifications for the Receptionist Job
Business related degree/diploma.
Minimum 5 years experience in similar capacity.
Ability to interact with people at all levels.
Excellent communication skills.
Ability to multi-task.
Good public relations.
Ability to work under pressure.
Presentable.
Anticipated start date: Immediately
Duty station: Nairobi.Salary: Commensurate with experience & qualifications -
Facility Manager
Do you have knowledge of any of these languages?French, German or Japanese? If yes, kindly email your application as soon as possible.
Facility Manager Job Responsibilities
Responsible for all operational and security aspects of the buildings, grounds and facilities.
Responsible for the day-to-day management of the facilities.
Overseeing the physical maintenance and upkeep of the property.
Performing various administrative and clerical tasks.
Maintaining positive relations.
Adhering to all applicable governmental rules and regulations, including licensing and permit requirements.
Qualifications & experience required for the Facility Manager Job
Bachelor of Science in Project Management or any other equivalent qualification.
At least 5 years’ experience with property maintenance and physical plant upkeep requirements.
Valid Driver’s license.
Excellent verbal and written communication skills.
Proven ability to manage a large team.
Ability to maintain the physical security of the facilities, employees, contractors and visitors as well as the physical assets.
Ability to lead the team of cleaners, gardeners and contractors to ensure the highest standards of presentation and safety are maintained in the landscape and greenery.
Superior experience with utilities and communications infrastructure.
Highly computer literate with the ability to handle detailed paperwork in a thorough and complete manner.
Superior organizational skills, attention to detail and follow through.
Ability to work independently, prioritize duties, meet multiple deadlines and works as a team member.
Procurement and contract management skills.
Willing to work long hours.
Anticipated start date: ImmediatelySalary: Commensurate with experience & qualifications. -
Credit Controller Front Office
Credit Controller Job Qualifications & Experience
Degree in business related course. Diploma in credit management an added advantage.
Competency in accounting packages.
Minimum 5 years experience in credit control.
The ability to work in a team as well as individually.
Sound decision making.
Excellent written and verbal communication skills.
Good attention to detail.
The ability to work under pressure and to deadlines.
go to method of application » -
HR Volunteer
Qualifications for the HR Volunteer Job
Business degree-HR Option mandatory. Diploma/Advanced Diploma in HR an added advantage.
At-least 2 years experience in a busy HR environment.
Positive attitude.
Fast learner.
Self motivated.
Time management skills.
Excellent PR. -
Senior Nurse
Qualifications & Experience Required
Be a holder of a Kenya Registered Nurse or Kenya Community Nurse Diploma from a recognized medical training college.
Holder of a registration certificate issued by the Nursing Council of Kenya.
Valid practicing license from the Nursing Council of Kenya.
Minimum of 3 years of proven experience preferably in a school environment.
Excellent communication skills and good command of the English language.
Knowledge and experience of providing first aid and the care of children
Teamwork: flexible, co-operative, helpful; self-aware; collaborates well; ability to work alone and as part of a team
Sensitivity: listens well and understands and responds to the needs of different elements of the school community
Organization: systematic; efficient; meets agreed priorities
Technical skill: good computer skills
Physical: able to undertake all the physical requirements of the post and use equipment, according to health and safety guidelines.
Responsibilities for the Nurse Job
To run and manage the dispensary/clinic and provide a high standard of service to pupils and members of staff.
Assessing, evaluating and treating children at the clinic in accordance with the school regulations and guidelines set out by the Ministry of Education for preschoolers and Kindergarten children.
Providing first aid and emergency care and treatment as necessary, this includes maintaining stock of all school first aid kits.
Following good practice and specific directives on immunization procedures relevant to the school population and individuals.
Observing and practicing procedures for control of infectious diseases.
Maintaining the treatment room stock, hygiene and tidiness.
Being aware of recommended safe storage, usage and disposal of medical supplies and drugs.
Arranging to take the children to the hospital for any medical emergencies.
Developing and writing policies for the dispensary/clinic in liaison with the HR Manager.
Following procedures for the safe disposal of clinical waste maintaining safe storage, usage and disposal of medical drugs and supplies.
Duty station: Nairobi. Anticipated start date: Immediately Salary: Commensurate with experience & qualifications. -
HR Officer
Qualifications for the HR Officer Job
Degree in Business related course-HR option.
Minimum 3 years in a busy HR environment.
Duty station: Nairobi -
School Nurse
Qualifications for the School Nurse Job
Kenya Registered Community Health Nurse.
Minimum 5 years in similar capacity. -
Accounts Assistant
Accounts Assistant Job Qualifications
CPA section 4 or Bachelors of Commerce/related degree.
At least 2 years experience in a busy accounting environment.
Proficiency in accounting packages.
Languages: English & Kiswahili. Somali language an added advantage. -
Financial Controller
Financial Controller Job Qualifications
Been in real estate for 7 years
Been in charge of finance department for more than 3 years
Bachelors degree-Finance/Accounting & CPAK/ACCA
Masters an added advantage
Fully conversant with Quick Books
Looking for a challenging role